All Systems Operational
Workspace ONE Assist - Germany Operational
Workspace ONE Assist - USA Operational
Workspace ONE Assist - Australia Operational
Workspace ONE Assist - UK Operational
Workspace ONE Assist - Canada Operational
Workspace ONE Access - US1 Operational
Workspace ONE Hub Services Catalog - US1 Operational
Workspace ONE Access - US2 Operational
Workspace ONE Hub Services Catalog - US2 Operational
Workspace ONE Access - US3 Operational
Workspace ONE Hub Services Catalog - US3 Operational
Access - Germany Operational
Workspace ONE Hub Services Catalog - Germany Operational
Workspace ONE Access - Ireland Operational
Workspace ONE Hub Services Catalog - Ireland Operational
Workspace ONE Access - UK Operational
Workspace ONE Access -Japan Operational
Workspace ONE Access - Australia Operational
Workspace ONE Access - Canada Operational
Workspace ONE Hub Services Catalog -UK Operational
Workspace ONE Hub Services Catalog - Japan Operational
Workspace ONE Hub Services Catalog - Australia Operational
Workspace ONE Hub Services Catalog - Canada Operational
Horizon Cloud Services Operational
HCS Cloud Hosted on IBM/SL - GERMANY - Frankfurt Operational
HCS Cloud Hosted on IBM/SL - JAPAN - Tokyo Operational
HCS Cloud Hosted on IBM/SL - UK - Chessington Operational
HCS Cloud Hosted on IBM/SL - USA - Northern California Operational
HCS Cloud Hosted on IBM/SL - USA - Texas Operational
HCS Cloud Hosted on IBM/SL - USA - Virginia Operational
AWS Cloud Control Plane - APAC Operational
Horizon Cloud Control Plane - Australia 2 Operational
Workspace ONE Intelligence Operational
Workspace ONE Data Center Console Access - US Operational
Workspace ONE Data Center Data Ingest - US Operational
Workspace ONE Data Center Console Access - DE Operational
Workspace ONE Data Center Data Ingest - DE Operational
Workspace ONE Data Center Console Access - EMEA Operational
Workspace ONE Data Center Data Ingest - EMEA Operational
Workspace ONE Data Center Console Access - Australia Operational
Workspace ONE Data Center Data Ingest - Australia Operational
Workspace ONE Data Center Console Access - Canada Operational
Workspace ONE Data Center Data Ingest - Canada Operational
Workspace ONE Data Center Console Access - APAC Operational
Workspace ONE Data Center Data Ingest - APAC Operational
Workspace ONE Data Center Console Access - London Operational
Workspace ONE Data Center Data Ingest - London Operational
Workspace ONE UEM Operational
Workspace ONE UEM - USA Operational
Workspace ONE UEM - Germany Operational
Workspace ONE UEM - Japan Operational
Workspace ONE UEM - UK Operational
Workspace ONE UEM - Australia Operational
Workspace ONE UEM - Canada Operational
Workspace ONE UEM - Hong Kong Operational
Workspace ONE UEM - Singapore Operational
Cloud Notification Services (for ENS) - Global Operational
My Workspace ONE - Global Operational
App Wrapping Operational
AWCP (for APNs) - Global Operational
SMTP UEM - USA Operational
Workspace ONE UEM - India Operational
Workspace-One-UEM - USA Operational
VMware Seeded Apps (Workspace One Launcher) - Global Operational
Workspace ONE Email Notification Service 2-US Operational
Workspace ONE Email Notification Service 2-Germany Operational
Workspace ONE Email Notification Service 2-Japan Operational
Workspace ONE Email Notification Service 2-UK Operational
Campus - US Operational
Campus - Australia Operational
Horizon Cloud Monitoring Services (CMS) Operational
Cloud Monitoring Service (CMS) – United States Operational
Cloud Monitoring Service (CMS) – UK Operational
Cloud Monitoring Service (CMS) – Germany Operational
Cloud Monitoring Service (CMS) – Japan Operational
Cloud Monitoring Service (CMS) – Australia Operational
Console Access (Horizon Cloud Admin Console) Operational
Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) Operational
Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) 2 Operational
Console Access (Horizon Cloud Admin Console) – AP Japan East Operational
Console Access (Horizon Cloud Admin Console) – EU UK South (London) Operational
Console Access (Horizon Cloud Admin Console) – EU North (Ireland) 2 Operational
Console Access (Horizon Cloud Admin Console) – EU North (Ireland) Operational
Console Access (Horizon Cloud Admin Console) – US West 2 Operational
Console Access (Horizon Cloud Admin Console) – US North Central (Illinois) Operational
Console Access (Horizon Cloud Admin Console) – Germany West Central (Frankfurt) Operational
Horizon Cloud Universal Broker Operational
Horizon Cloud Universal Broker - USA Operational
Horizon Cloud Universal Broker - Europe Operational
Horizon Cloud Universal Broker - APAC Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Please be advised that Horizon Cloud Services will be implementing changes on management devices during this maintenance window.

Horizon Cloud Maintenance Window:
Start: Monday, June 28, 2021, 03:00 UTC
End: Monday, June 28, 2021, 06:00 UTC
Datacenter Affected: USA – Virginia

Impacted:
Virtual Desktops up-time and Network connectivity - We are expecting interruption in accessing existing desktops.
Provisioning of new Virtual Desktops - During this window provision of new Virtual Desktops will be impacted.
Virtual Desktops power operations - During this window power operations to existing Virtual Desktops will be impacted.
Changes to the existing pool – Any pool changes will be impacted.

Impact Duration:
A short (not more than 1 hour) customer impact is expected during this maintenance activity.

Service reliability is a top priority at Horizon Cloud, and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information and Support:
VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this maintenance is completed.
Posted on Jun 18, 02:17 EDT
Please be advised that Horizon Cloud will be performing maintenance on management devices during this maintenance window.

Horizon Cloud Maintenance Window:
• Start: Monday, June 28, 2021 04:30 UTC
• End: Monday, June 28, 2021 07:30 UTC
• Datacenter Affected: USA - Texas

Impacted:
Virtual Desktops up-time and Network connectivity - We are expecting interruption in accessing existing desktops.
Provisioning of new Virtual Desktops - During this window provision of new Virtual Desktops will be impacted.
Virtual Desktops power operations - During this window power operations to existing Virtual Desktops will be impacted.
Changes to the existing pool – Any pool changes will be impacted.

Impact Duration:
A short (not more than 1 hour) customer impact is expected during this maintenance activity.

Service reliability is a top priority at Horizon Cloud, and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information and Support:
VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this maintenance is completed.
Posted on Jun 18, 02:03 EDT
Please be advised that Horizon Cloud Services will be implementing changes on management devices during this maintenance window

Horizon Cloud Maintenance Window:
• Start: Monday, June 28, 2021 08:00 UTC
• End: Monday, June 28, 2021 11:00 UTC
• Datacenter Affected: USA - Northern California

Impacted:
Virtual Desktops up-time and Network connectivity - We are expecting interruption in accessing existing desktops.
Provisioning of new Virtual Desktops - During this window provision of new Virtual Desktops will be impacted.
Virtual Desktops power operations - During this window power operations to existing Virtual Desktops will be impacted.
Changes to the existing pool – Any pool changes will be impacted.

Impact Duration:
A short (not more than 1 hour) customer impact is expected during this maintenance activity.

Service reliability is a top priority at Horizon Cloud, and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information and Support:
VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this maintenance is completed.
Posted on Jun 18, 01:41 EDT
Please be advised that Horizon Cloud will be performing maintenance on management devices during this maintenance window.

Horizon Cloud Maintenance Window:
• Start: Tuesday, June 29, 2021 23:00 UTC
• End: Wednesday, June 30, 2021 02:00 UTC
• Datacenter Affected: GERMANY – Frankfurt

Impacted:
Virtual Desktops up-time and Network connectivity - We are expecting interruption in accessing existing desktops.
Provisioning of new Virtual Desktops - During this window provision of new Virtual Desktops will be impacted.
Virtual Desktops power operations - During this window power operations to existing Virtual Desktops will be impacted.
Changes to the existing pool – Any pool changes will be impacted.

Impact Duration:
A short (not more than 1 hour) customer impact is expected during this maintenance activity.

Service reliability is a top priority at Horizon Cloud, and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information and Support:
VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this maintenance is completed.
Posted on Jun 18, 02:29 EDT
Please be advised that Horizon Cloud will be performing maintenance on management devices during this maintenance window.

Horizon Cloud Maintenance Window:
• Start: Wednesday, June 30, 2021 15:00 UTC
• End: Wednesday, June 30, 2021 18:00 UTC
• Datacenter Affected: JAPAN – Tokyo

Impacted:
Virtual Desktops up-time and Network connectivity - We are expecting interruption in accessing existing desktops.
Provisioning of new Virtual Desktops - During this window provision of new Virtual Desktops will be impacted.
Virtual Desktops power operations - During this window power operations to existing Virtual Desktops will be impacted.
Changes to the existing pool – Any pool changes will be impacted.

Impact Duration:
A short (not more than 1 hour) customer impact is expected during this maintenance activity.

Service reliability is a top priority at Horizon Cloud, and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information and Support:
VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this maintenance is completed.
Posted on Jun 18, 02:31 EDT
Please be advised that Horizon Cloud will be performing maintenance on management devices during this maintenance window.

Horizon Cloud Maintenance Window:
• Start: Thursday, July 01, 2021 01:00 UTC
• End: Thursday, July 01, 2021 04:00 UTC
• Datacenter Affected: UK – Chessington

Impacted:
Virtual Desktops up-time and Network connectivity - We are expecting interruption in accessing existing desktops.
Provisioning of new Virtual Desktops - During this window provision of new Virtual Desktops will be impacted.
Virtual Desktops power operations - During this window power operations to existing Virtual Desktops will be impacted.
Changes to the existing pool – Any pool changes will be impacted.

Impact Duration:
A short (not more than 1 hour) customer impact is expected during this maintenance activity.

Service reliability is a top priority at Horizon Cloud, and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information and Support:
VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this maintenance is completed.
Posted on Jun 18, 02:43 EDT
Please be advised that Horizon Cloud will be performing maintenance on management devices during this maintenance window.

Horizon Cloud Maintenance Window:
• Start: Friday, July 02, 2021 01:00 UTC
• End: Friday, July 02, 2021 04:00 UTC
• Datacenter Affected: UK - Farnborough

Impacted:
Virtual Desktops up-time and Network connectivity - We are expecting interruption in accessing existing desktops.
Provisioning of new Virtual Desktops - During this window provision of new Virtual Desktops will be impacted.
Virtual Desktops power operations - During this window power operations to existing Virtual Desktops will be impacted.
Changes to the existing pool – Any pool changes will be impacted.

Impact Duration:
A short (not more than 1 hour) customer impact is expected during this maintenance activity.

Service reliability is a top priority at Horizon Cloud, and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information and Support:
VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this maintenance is completed.
Posted on Jun 18, 02:57 EDT
Past Incidents
Jun 23, 2021

No incidents reported today.

Jun 22, 2021
Completed - The scheduled maintenance has been completed.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Thanks for your patience.

Thank You,
VMware Horizon Communications Team
Jun 22, 02:47 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 00:30 EDT
Scheduled - Horizon Cloud is undergoing the weekly scheduled maintenance on the Horizon Cloud Control Plane.

Horizon Cloud Maintenance Window:
• Start: Tuesday, June 22, 2021, 04:30 UTC
• End: Tuesday, June 22, 2021, 08:30 UTC

Impact:
• There will be no impact on end-users and their ability to connect to their desktops
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be temporarily unavailable or may appear offline during this brief downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Thanks for your patience.

Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
Jun 21, 23:58 EDT
Jun 21, 2021
Completed - The scheduled maintenance has been completed.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Thanks for your patience.

Thank You,
VMware Horizon Communications Team
Jun 21, 01:09 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 23:31 EDT
Scheduled - Horizon Cloud Service is performing a Cloud Broker node upgrade in the below maintenance window.

Horizon Cloud Maintenance Window:
• Start: Monday, June 21, 2021, 03:30 UTC
• End: Monday, June 21, 2021, 05:30 UTC

Impact:
There can be intermittent access issues due to this maintenance for customers who will be trying to access their desktop/apps using Cloud Broker.

Impact Duration:
During this maintenance there will be a brief downtime on Cloud Broker Console.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Thanks for your patience.

Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
Jun 16, 01:12 EDT
Completed - The scheduled maintenance has been completed.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Thanks for your patience.

Thank You,
VMware Horizon Communications Team
Jun 21, 00:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 21:30 EDT
Scheduled - Horizon Cloud Service is performing a Cloud Broker Node upgrade during the below maintenance window.

Horizon Cloud Maintenance Window:
• Start: Monday, June 21 , 2021, 01:30 UTC
• End: Monday, June 21 , 2021, 03:30 UTC

Impact:
There can be intermittent access issues due to this maintenance for customers who will be trying to access their desktop/apps using Cloud Broker.

Impact Duration:
• During this maintenance there will be a brief downtime on the Cloud broker Console.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Thanks for your patience.

Additional Information and Support:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this maintenance has been completed.

Thank You,
VMware Horizon Communications Team
Jun 16, 01:39 EDT
Jun 20, 2021
Jun 19, 2021
Completed - The scheduled maintenance has been completed.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Thanks for your patience.

Thank You,
VMware Horizon Communications Team
Jun 19, 00:03 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 21:00 EDT
Scheduled - Maintenance Details:
Horizon Cloud Service is implementing a management device upgrade in the GERMANY - Frankfurt datacenter during this maintenance window.

Horizon Cloud Maintenance Window:
Start: Saturday, June 19, 2021, 01:00 UTC
End: Saturday, June 19, 2021, 04:00 UTC
Data Centre Affected: GERMANY – Frankfurt

Impacted:
Admins: Intermittently customer admin will not be able to perform provisioning and power operations of VDI's from the admin portal for 30 minutes in the total scheduled window.
End Users: Intermittently new user's connections will be impacted for 15 minutes of the total scheduled window.

Not Impacted:
All the portal availability, connected/existing user sessions will be working fine as expected.

Impact Duration:
During the maintenance work window, there will be 30 minutes of customer impact expected.

Service reliability is a top priority at Horizon Cloud, and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information and Support:
VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this maintenance has been completed.
Jun 14, 01:39 EDT
Jun 18, 2021
Jun 17, 2021

No incidents reported.

Jun 16, 2021
Completed - The scheduled maintenance has been completed.

Thanks for your patience.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.


Thank You,
VMware Horizon Communications Team
Jun 16, 06:16 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 02:01 EDT
Scheduled - Horizon Cloud is undergoing the weekly scheduled maintenance on the Horizon Cloud Control Plane.

Horizon Cloud Maintenance Window:
• Start: Wednesday, June 16, 2021, 06:00 UTC
• End: Wednesday, June 16, 2021, 10:00 UTC

Impact:
• There will be no impact on end-users and their ability to connect to their desktops
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be temporarily unavailable or may appear offline during this brief downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Thanks for your patience.

Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
Jun 16, 01:22 EDT
Jun 15, 2021
Resolved - VMware Workspace ONE confirmed that the issue only impacts customers using IP restricted content distribution (CDN) configuration, and has initiated failover protocol to recover service.
These issues are now resolved. My Workspace ONE portal has been updated for customers affected by this event.
We apologize for the inconvenience and thank you for your patience and continued support.
System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.
Jun 15, 18:45 EDT
Identified - VMware Workspace ONE continues to experience issues.

Operations teams have identified the issue with our content distribution infrastructure.

End-users may experience issues when uploading new applications and downloading existing applications.

Operations teams are actively working to resolve the issue.
Jun 15, 18:13 EDT
Update - VMware Workspace ONE continues to experience issues.

Operations teams have escalated the issue with the third party vendor to resolve the issue.

If you have additional questions or concerns, please open a ticket at support.workspaceone.com
Jun 15, 17:53 EDT
Investigating - VMware Workspace ONE is investigating reports of performance degradation. We will provide more information shortly.

My Workspace ONE portal has been updated for customers affected by this event.

Please visit support.workspaceone.com if you need additional assistance.
Jun 15, 17:43 EDT
Jun 14, 2021
Completed - The scheduled maintenance has been completed.
Jun 14, 21:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 21:00 EDT
Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on June 15th, 2021.

Maintenance Window:
• Start: Tuesday, June 15, 2021, 01:00 UTC
• End: Tuesday, June 15, 2021, 01:30 UTC

Change:
Configuration updates to File Storage and CDN clusters for improved failover times

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
Administrators will be unable to upload apps and content to the web console and end users may experience intermittent errors whilst downloading apps and content for a period of up to 10 minutes.
No actions required before or after the change.

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.
Jun 11, 11:39 EDT
Completed - The scheduled maintenance has been completed.
Jun 14, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 10:00 EDT
Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on June 14th, 2021.

Maintenance Window:
• Start: Monday, June 14, 2021, 14:00 UTC
• End: Monday, June 14, 2021, 18:00 UTC

Change:
Configuration updates to File Storage and CDN clusters for improved failover times

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
Administrators will be unable to upload apps and content to the web console and end users may experience intermittent errors whilst downloading apps and content for a period of up to 10 minutes.
No actions required before or after the change.

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.
Jun 11, 11:33 EDT
Jun 13, 2021
Completed - The scheduled maintenance has been completed.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Thanks for your patience.

Thank You,
VMware Horizon Communications Team
Jun 13, 05:22 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 04:30 EDT
Update - We will be undergoing scheduled maintenance during this time.
Jun 9, 01:55 EDT
Scheduled - Horizon Cloud Service is performing a Cloud Broker Node upgrade during the below maintenance window.

Horizon Cloud Maintenance Window:
• Start: Sunday, June 13 , 2021, 08:30 UTC
• End: Sunday, June 13 , 2021, 10:30 UTC

Impact:
There can be intermittent access issues due to this maintenance for customers who will be trying to access their desktop/apps using Cloud Broker.

Impact Duration:
• During this maintenance there will be a brief downtime on the Cloud broker Console.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information and Support:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.

Thank You,
VMware Horizon Communications Team
Jun 9, 01:39 EDT
Completed - The scheduled maintenance has been completed.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Thanks for your patience.

Thank You,
VMware Horizon Communications Team
Jun 13, 04:06 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 02:30 EDT
Update - We will be undergoing scheduled maintenance during this time.
Jun 9, 02:07 EDT
Update - We will be undergoing scheduled maintenance during this time.
Jun 9, 01:54 EDT
Scheduled - Horizon Cloud Service is performing a Cloud Broker node upgrade in the below maintenance window.

Horizon Cloud Maintenance Window:
• Start: Sunday, June 13, 2021, 06:30 UTC
• End: Sunday, June 13, 2021, 08:30 UTC

Impact:
There can be intermittent access issues due to this maintenance for customers who will be trying to access their desktop/apps using Cloud Broker.

Impact Duration:
During this maintenance there will be a brief downtime on Cloud Broker Console.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Thanks for your patience.

Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
Jun 9, 01:33 EDT
Jun 12, 2021
Completed - The scheduled maintenance has been completed.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Thanks for your patience.

Thank You,
VMware Horizon Communications Team
Jun 12, 01:23 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 01:03 EDT
Scheduled - Please be advised that Horizon Cloud will be performing emergency maintenance on management devices in the datacenter during this maintenance window.

Horizon Cloud Emergency Maintenance Window:
• Start: Saturday, June 12, 2021, 05:00 UTC
• End: Saturday, June 12, 2021, 06:30 UTC
• Data center Affected: USA – Virginia

Impacted:
• You will not be able to launch desktops
• You will not be able to perform pool expansions
• You will not be able to perform power operations

Impact Duration:
Existing connections to Virtual desktop's may disconnect and then can re-connect back to the same session after 10 mins (hope idle sessions logout is more than 15 mins for that Virtual Desktop's)

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information and Support:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.

Thank You,
VMware Horizon Communications Team
Jun 11, 22:07 EDT
Completed - The scheduled maintenance has been completed.
Jun 12, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 21:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Jun 9, 01:54 EDT
Scheduled - Maintenance Details:
Horizon Cloud Service is implementing a management device upgrade in the GERMANY - Frankfurt datacenter during this maintenance window.

Horizon Cloud Maintenance Window:
Start: Saturday, June 12, 2021, 01:00 UTC
End: Saturday, June 12, 2021, 04:00 UTC
Data Centre Affected: GERMANY - Frankfurt

Impacted:
Admins: Intermittently customer admin will not be able to perform provisioning and power operations of VDI's from the admin portal for 30 minutes in the total scheduled window.
End Users: Intermittently new user's connections will be impacted for 15 minutes of the total scheduled window.

Not Impacted:
All the portal availability, connected/existing user sessions will be working fine as expected.

Impact Duration:
During the maintenance work window, there will be 30 minutes of customer impact expected.

Service reliability is a top priority at Horizon Cloud, and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information and Support:
VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this maintenance has been completed.
Jun 4, 11:21 EDT
Jun 11, 2021
Jun 10, 2021
Resolved - Workspace ONE Intelligence data ingest issues are now resolved.
Jun 10, 21:57 EDT
Update - Workspace ONE Intelligence is now observing partial recovery from the data ingest issues

Our operations teams continue to work with our third party vendor to resolve this issue as soon as possible.
Jun 10, 20:31 EDT
Monitoring - Workspace ONE Intelligence continues to experience ingest issues.

Operations teams are working with our third party vendor to resolve the issue.
Jun 10, 19:57 EDT
Investigating - Workspace ONE Intelligence is investigating data ingest issues in the EU1 cluster. We will provide more information shortly.
Jun 10, 18:03 EDT
Completed - The scheduled maintenance has been completed.
Jun 10, 01:23 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 00:31 EDT
Scheduled - Please be advised that Horizon Cloud will be performing emergency maintenance on management devices in the datacenter during this maintenance window.

Horizon Cloud Emergency Maintenance Window:
• Start: Thursday, June 10, 2021, 04:30 UTC
• End: Thursday, June 10, 2021, 05:15 UTC
• Data center Affected: USA – Virginia

Impacted:
• You will not be able to launch desktops
• You will not be able to perform pool expansions
• You will not be able to perform power operations
• Your existing connections to VDI's may disconnect and they can re-connect back to the same session after 10 minutes.

Non-Impacted :
• VDI uptime
• Logins to appblast & astro portals are not affected
• Changes to pools , Active directory and general setting in admin portals are not affected

Impact Duration:
A short customer impact (not more than 10 minutes) is expected during this maintenance activity.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information and Support:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this maintenance has been completed.
Jun 9, 14:03 EDT
Jun 9, 2021
Completed - The Schedule maintaincnce has been completed.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information:
Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.
Jun 9, 07:41 EDT
Update - Scheduled maintaincnce is still in progress we need another 2 hours more to complete this activity. We will keep you posted accordingly

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information and Support:
VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is completed.
Jun 9, 05:59 EDT
Update - Dear Valued Customer,

As per the update from our DevOps team, we need another 2 hour of window extension to complete this maintenance.

We apologize for any inconvenience caused.

Thank You,
VMware Horizon Communications Team
Jun 9, 03:35 EDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jun 9, 01:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 00:40 EDT
Scheduled - Horizon Cloud is undergoing the weekly scheduled maintenance on the Horizon Cloud Control Plane.

Horizon Cloud Maintenance Window:
• Start: Wednesday, June 09, 2021, 04:30 UTC
• End: Wednesday, June 09, 2021, 08:30 UTC

Impact:
• There will be no impact on end-users and their ability to connect to their desktops
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be temporarily unavailable or may appear offline during this brief downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
Jun 9, 00:00 EDT