In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 09, 2022 - 10:00 EST
Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on December 9, 2022.

Maintenance Window:
• Start: Friday, Month December 9, 2022, 15:00 UTC
• End: Friday, Month December 9, 2022, 19:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 09, 2022 - 10:00 EST
Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on December 9, 2022.

Maintenance Window:
• Start: Friday, December 9, 2022, 15:00 UTC
• End: Friday, December 9, 2022, 19:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 09, 2022 - 10:00 EST
Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on December 9, 2022.

Maintenance Window:
• Start: Friday, December 9, 2022, 15:00 UTC
• End: Friday, December 9, 2022, 19:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 09, 2022 - 10:00 EST
Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on December 9, 2022.

Maintenance Window:
• Start: Friday, December 9, 2022, 15:00 UTC
• End: Friday, December 9, 2022, 19:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.

Workspace ONE Assist - Germany Operational
Workspace ONE Assist - USA Operational
Workspace ONE Assist - Japan Operational
Workspace ONE Assist - Australia Operational
Workspace ONE Assist - UK Operational
Workspace ONE Assist - Canada Operational
Workspace ONE Email Notification Service 2-US Operational
Workspace ONE Email Notification Service 2-Germany Operational
Workspace ONE Email Notification Service 2-Japan Operational
Workspace ONE Email Notification Service 2-UK Operational
Workspace ONE Assist - Singapore Operational
Horizon Cloud Services Operational
HCS Cloud Hosted on IBM/SL - GERMANY - Frankfurt Operational
HCS Cloud Hosted on IBM/SL - JAPAN - Tokyo Operational
HCS Cloud Hosted on IBM/SL - UK - Chessington Operational
HCS Cloud Hosted on IBM/SL - USA - Northern California Operational
HCS Cloud Hosted on IBM/SL - USA - Texas Operational
HCS Cloud Hosted on IBM/SL - USA - Virginia Operational
AWS Cloud Control Plane - APAC Operational
Horizon Cloud Control Plane - Australia 2 Operational
Horizon Cloud Monitoring Services (CMS) Operational
Cloud Monitoring Service (CMS) – United States Operational
Cloud Monitoring Service (CMS) – UK Operational
Cloud Monitoring Service (CMS) – Germany Operational
Cloud Monitoring Service (CMS) – Japan Operational
Cloud Monitoring Service (CMS) – Australia Operational
Workspace ONE Intelligence Operational
Workspace ONE Data Center Console Access - US Operational
Workspace ONE Data Center Data Ingest - US Operational
Workspace ONE Data Center Console Access - DE Operational
Workspace ONE Data Center Data Ingest - DE Operational
Workspace ONE Data Center Console Access - EMEA Operational
Workspace ONE Data Center Data Ingest - EMEA Operational
Workspace ONE Data Center Console Access - Australia Operational
Workspace ONE Data Center Data Ingest - Australia Operational
Workspace ONE Data Center Console Access - Canada Operational
Workspace ONE Data Center Data Ingest - Canada Operational
Workspace ONE Data Center Console Access - APAC Operational
Workspace ONE Data Center Data Ingest - APAC Operational
Workspace ONE Data Center Console Access - London Operational
Workspace ONE Data Center Data Ingest - London Operational
Workspace ONE Data Center Console Access - GovCloud Operational
Workspace ONE Data Center Data Ingest - GovCloud Operational
Workspace ONE UEM Under Maintenance
Workspace ONE UEM - USA Operational
Workspace ONE UEM - Germany Operational
Workspace ONE UEM - Japan Under Maintenance
Workspace ONE UEM - UK Operational
Workspace ONE UEM - Australia Under Maintenance
Workspace ONE UEM - Canada Operational
Workspace ONE UEM - Singapore Under Maintenance
Cloud Notification Services (for ENS) - Global Operational
My Workspace ONE - Global Operational
App Wrapping Operational
AWCP (for APNs) - Global Operational
SMTP UEM - USA Operational
Workspace ONE UEM - India Under Maintenance
Auto-Discovery - USA Operational
VMware Seeded Apps (Workspace One Launcher) - Global Operational
Workspace ONE UEM - GovCloud Operational
Cloud Notification Service (For ENS) - GovCloud Operational
SMTP - GovCloud Operational
Workspace ONE Email Notification Service 2 - GovCloud Operational
Console Access (Horizon Cloud Admin Console) Operational
Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) Operational
Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) 2 Operational
Console Access (Horizon Cloud Admin Console) – AP Japan East Operational
Console Access (Horizon Cloud Admin Console) – EU UK South (London) Operational
Console Access (Horizon Cloud Admin Console) – EU North (Ireland) 2 Operational
Console Access (Horizon Cloud Admin Console) – EU North (Ireland) Operational
Console Access (Horizon Cloud Admin Console) – US West 2 Operational
Console Access (Horizon Cloud Admin Console) – US North Central (Illinois) Operational
Console Access (Horizon Cloud Admin Console) – Germany West Central (Frankfurt) Operational
Horizon Cloud Universal Broker Operational
Horizon Cloud Universal Broker - USA Operational
Horizon Cloud Universal Broker - Europe Operational
Horizon Cloud Universal Broker - APAC Operational
Workspace ONE Experience Workflows Operational
WS1 Experience Workflows-Canada Operational
WS1 Experience Workflows-Australia Operational
WS1 Experience Workflows-UK Operational
WS1 Experience Workflows-Ireland Operational
WS1 Experience Workflows-Germany Operational
WS1 Experience Workflows-US1 Operational
WS1 Experience Workflows-US2 Operational
WS1 Experience Workflows-US3 Operational
WS1 Experience Workflows-Preview Operational
Horizon Cloud Service Next-Gen Operational
Horizon Cloud Service Next-Gen - United States Operational
Horizon Cloud Service Next-Gen - Germany Operational
Horizon Cloud Service Next-Gen - Ireland Operational
Horizon Cloud Service Next-Gen - Japan Operational
getwsone.com Operational
Workspace ONE Access Operational
Workspace ONE Access - US1 Operational
Workspace ONE Access - US2 Operational
Workspace ONE Access - US3 Operational
Workspace ONE Access - Germany Operational
Workspace ONE Access - Ireland Operational
Workspace ONE Access - UK Operational
Workspace ONE Access - Japan Operational
Workspace ONE Access - Australia Operational
Workspace ONE Access - Canada Operational
Workspace ONE Access - GovCloud Operational
Workspace ONE Hub Services Catalog Operational
Workspace ONE Hub Services Catalog - US1 Operational
Workspace ONE Hub Services Catalog - US2 Operational
Workspace ONE Hub Services Catalog - US3 Operational
Workspace ONE Hub Services Catalog - Germany Operational
Workspace ONE Hub Services Catalog - Ireland Operational
Workspace ONE Hub Services Catalog -UK Operational
Workspace ONE Hub Services Catalog - Japan Operational
Workspace ONE Hub Services Catalog - Australia Operational
Workspace ONE Hub Services Catalog - Canada Operational
Workspace ONE Hub Services - GovCloud Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Workspace ONE UEM is scheduled to undergo maintenance on December 10, 2022.

Maintenance Window:
• Start: Friday, December 10, 2022, 02:00 UTC
• End: Friday, December 10, 2022, 06:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.

Posted on Dec 01, 2022 - 22:49 EST
Workspace ONE UEM is scheduled to undergo maintenance on December 10, 2022.

Maintenance Window:
• Start: Friday, December 10, 2022, 02:00 UTC
• End: Friday, December 10, 2022, 06:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.

Posted on Dec 01, 2022 - 22:41 EST
Workspace ONE UEM is scheduled to undergo maintenance on December 10, 2022.

Maintenance Window:
• Start: Friday, December 10, 2022, 02:00 UTC
• End: Friday, December 10, 2022, 06:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.

Posted on Dec 01, 2022 - 22:45 EST
Workspace ONE UEM is scheduled to undergo maintenance on December 11, 2022.

Maintenance Window:
• Start: Friday, December 11, 2022, 02:00 UTC
• End: Friday, December 11, 2022, 06:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.

Posted on Dec 01, 2022 - 22:54 EST
Workspace ONE UEM CDN in AMER is scheduled to undergo maintenance on December 12, 2022.

Maintenance Window:
• Start: Tuesday, December 12, 2022, 10:00 UTC
• End: Tuesday, December 12, 2022, 14:00 UTC

Change:
Workspace ONE UEM CDN Maintenance

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance. During the maintenance window SaaS customers who have opted-in to IP limited CDN will experience issues uploading applications as well as files and actions in Product Provisioning. Download of these will be unaffected.

Downtime:
Up to 4 hours

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.

Posted on Dec 02, 2022 - 10:03 EST
Horizon Cloud is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Horizon Cloud Maintenance Window:
• Start: Wednesday, December 14, 2022, 03:30 UTC
• End: Wednesday, December 14, 2022, 06:30 UTC

Impact:
• There will be no impact on end-users and their ability to connect to their desktops
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be temporarily unavailable or may appear offline during this brief downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
Please refer to the KB Article(https://kb.vmware.com/s/article/2006985) to Open a GSS SR.

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team

Posted on Dec 07, 2022 - 10:38 EST
AutoDiscovery is scheduled to undergo maintenance on December 14, 2022.

Maintenance Window:
• Start: Monday, December 14, 2022, 06:00 UTC
• End: Monday, December 14, 2022, 10:00 UTC

Change:
AutoDiscovery Maintenance

Customer Impact:
No customer impact. WorkspaceONE UEM device enrollment using email addresses will work as expected.

Downtime:
No downtime is expected for this maintenance.

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.
Please visit support.workspaceone.com if you need additional assistance.

Posted on Dec 08, 2022 - 10:31 EST
Past Incidents
Dec 9, 2022

Unresolved incidents: Workspace ONE UEM: Monthly Data Center Maintenance December 9, 2022 / India (Full Region), Workspace ONE UEM: Monthly Data Center Maintenance December 9, 2022 / Australia (Full Region), Workspace ONE UEM: Monthly Data Center Maintenance December 9, 2022 / Singapore (Full Region), Workspace ONE UEM: Monthly Data Center Maintenance December 9, 2022 / Japan (Full Region).

Dec 8, 2022

No incidents reported.

Dec 7, 2022
Completed - The maintenance activity has been completed.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
Please refer to the KB Article(https://kb.vmware.com/s/article/2006985) to Open a GSS SR..

Thank You,
VMware Horizon Communications Team

Dec 7, 00:23 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 22:30 EST
Scheduled - Horizon Cloud is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.
Horizon Cloud Maintenance Window:
• Start: Wednesday, December 07, 2022, 03:30 UTC
• End: Wednesday, December 07, 2022, 06:30 UTC

Impact:
• There will be no impact on end-users and their ability to connect to their desktops
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be temporarily unavailable or may appear offline during this brief downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
Please refer to the KB Article(https://kb.vmware.com/s/article/2006985) to Open a GSS SR.

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team

Nov 30, 10:40 EST
Dec 6, 2022
Completed - maintenance has completed successfully
Dec 6, 15:55 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 14:00 EST
Scheduled - Workspace ONE UEM CDN in EMEA is scheduled to undergo maintenance on December 6, 2022.

Maintenance Window:
• Start: Tuesday, December 6, 2022, 19:00 UTC
• End: Tuesday, December 6, 2022, 23:00 UTC

Change:
Workspace ONE UEM CDN Maintenance

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance. During the maintenance window SaaS customers who have opted-in to IP limited CDN will experience issues uploading applications as well as files and actions in Product Provisioning. Download of these will be unaffected.

Downtime:
Up to 4 hours

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.

Dec 2, 09:49 EST
Completed - Maintenance will be rescheduled.
Dec 6, 14:57 EST
Scheduled - Workspace ONE Intelligence will be performing maintenance that may impact ingestion of data. Data ingested during this window may take longer to become visible.
Nov 30, 12:23 EST
Completed - Maintenance will be rescheduled.
Dec 6, 14:56 EST
Scheduled - Workspace ONE Intelligence will be performing maintenance that may impact ingestion of data. Data ingested during this window may take longer to become visible.
Nov 29, 16:51 EST
Completed - Maintenance will be rescheduled.
Dec 6, 14:56 EST
Scheduled - Workspace ONE Intelligence will be performing maintenance that may impact ingestion of data. Data ingested during this window may take longer to become visible.
Nov 29, 16:47 EST
Completed - Maintenance is complete.
Dec 6, 14:55 EST
In progress - Maintenance has started.
Dec 6, 13:11 EST
Scheduled - Workspace ONE Intelligence will be performing maintenance that may impact ingestion of data. Data ingested during this window may take longer to become visible.
Nov 28, 19:44 EST
Dec 5, 2022
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at VMware Workspace ONE.

Please visit support.workspaceone.com if you need additional assistance.

Dec 5, 02:06 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 01:00 EST
Scheduled - AWCP is scheduled to undergo maintenance on December 5, 2022.

Maintenance Window:
• Start: Monday, December 5, 2022, 06:00 UTC
• End: Monday, December 5, 2022, 10:00 UTC

Change:
AWCP Maintenance

Customer Impact:
AWCP Provides certificates for the following services:
APNS Signing Request
Azure Active Directory
Android For Work
No actions required before or after the change.

Downtime:
No downtime is expected for this maintenance

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.
Please visit support.workspaceone.com if you need additional assistance.

Dec 1, 09:27 EST
Dec 4, 2022

No incidents reported.

Dec 3, 2022

No incidents reported.

Dec 2, 2022

No incidents reported.

Dec 1, 2022

No incidents reported.

Nov 30, 2022
Completed - The maintenance activity has been completed.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
Please refer to the KB Article(https://kb.vmware.com/s/article/2006985) to Open a GSS SR..

Thank You,
VMware Horizon Communications Team

Nov 30, 01:09 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 22:30 EST
Scheduled - Horizon Cloud is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Horizon Cloud Maintenance Window:
• Start: Wednesday, November 30, 2022, 03:30 UTC
• End: Wednesday, November 30, 2022, 06:30 UTC

Impact:
• There will be no impact on end-users and their ability to connect to their desktops
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be temporarily unavailable or may appear offline during this brief downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
Please refer to the KB Article(https://kb.vmware.com/s/article/2006985) to Open a GSS SR.

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team

Nov 23, 10:36 EST
Nov 29, 2022
Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022
Resolved - Please be informed that the issue has been resolved.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
Please refer to the KB Article(https://kb.vmware.com/s/article/2006985) to Open a GSS SR.

Thank You,
VMware Horizon Communications

Nov 25, 13:20 EST
Update - We are monitoring the situation and will keep you posted on further updates.

Service reliability is a top priority at Horizon Cloud, and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com)

Thank You,
VMware Horizon Communications Team

Nov 25, 12:40 EST
Monitoring - Microsoft has confirmed that there was an issue with PGDB in East US 2 region which has now been mitigated.
We are monitoring the situation and will keep you informed about further updates.

Service reliability is a top priority at Horizon Cloud, and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com)

Thank You,
VMware Horizon Communications Team

Nov 25, 11:51 EST
Identified - All alerts are now recovered. We are investigating this issue further with Microsoft Azure Team.

Service reliability is a top priority at Horizon Cloud, and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com)

Thank You,
VMware Horizon Communications Team

Nov 25, 11:28 EST
Investigating - This is an after-the-fact notification to inform that VMware Monitoring had identified a PGDB connectivity issue on Horizon Cloud on Azure pods hosted in your subscript in Azure EAST US 2 region .

All alerts are now recovered.

Few customers having their Horizon Cloud on Azure Pods in East US 2 region might have observed a slight disruption in services between 14:30 UTC and 15:30 UTC.

We are investigating this issue further with Microsoft Azure Team.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
Please refer to the KB Article(https://kb.vmware.com/s/article/2006985) to Open a GSS SR.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.

Thank You,
VMware Horizon Communications

Nov 25, 11:27 EST