VMware Workspace ONE Status

All Systems Operational

Workspace ONE Assist - Germany Operational

Workspace ONE Assist - USA Operational

Workspace ONE Assist - Australia Operational

Workspace ONE Assist - UK Operational

Workspace ONE Assist - Canada Operational

Workspace ONE Access - US1 Operational

Workspace ONE Hub Services Catalog - US1 Operational

Workspace ONE Access - US2 Operational

Workspace ONE Hub Services Catalog - US2 Operational

Workspace ONE Access - US3 Operational

Workspace ONE Hub Services Catalog - US3 Operational

Access - Germany Operational

Workspace ONE Hub Services Catalog - Germany Operational

Workspace ONE Access - Ireland Operational

Workspace ONE Hub Services Catalog - Ireland Operational

Workspace ONE Access - UK Operational

Workspace ONE Access -Japan Operational

Workspace ONE Access - Australia Operational

Workspace ONE Access - Canada Operational

Workspace ONE Hub Services Catalog -UK Operational

Workspace ONE Hub Services Catalog - Japan Operational

Workspace ONE Hub Services Catalog - Australia Operational

Workspace ONE Hub Services Catalog - Canada Operational

Horizon Cloud Services Operational

HCS Cloud Hosted on IBM/SL - GERMANY - Frankfurt Operational

HCS Cloud Hosted on IBM/SL - JAPAN - Tokyo Operational

HCS Cloud Hosted on IBM/SL - UK - Chessington Operational

HCS Cloud Hosted on IBM/SL - USA - Northern California Operational

HCS Cloud Hosted on IBM/SL - USA - Texas Operational

HCS Cloud Hosted on IBM/SL - USA - Virginia Operational

Cloud Control Plane-Universal Broker - USA Operational

Cloud Control Plane-Universal Broker - APAC Operational

Cloud Control Plane-Universal Broker - Europe Operational

AWS Cloud Control Plane - APAC Operational

AWS Cloud Control Plane - Europe Operational

AWS Cloud Control Plane - USA Operational

Cloud Monitoring Service (CMS) - USA Operational

Cloud Monitoring Service (CMS) – UK Operational

Cloud Monitoring Service (CMS) – Germany Operational

Cloud Monitoring Service (CMS) – Japan Operational

Cloud Monitoring Service (CMS) – Australia Operational

Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) 2 Operational

Console Access (Horizon Cloud Admin Console) – AP Japan East Operational

Console Access (Horizon Cloud Admin Console) – EU UK South (London) Operational

Console Access (Horizon Cloud Admin Console) – EU North (Ireland) 2 Operational

Console Access (Horizon Cloud Admin Console) – US North Central (Illinois) Operational

Workspace ONE Intelligence Operational

Workspace ONE Data Center Console Access - US Operational

Workspace ONE Data Center Data Ingest - US Operational

Workspace ONE Data Center Console Access - DE Operational

Workspace ONE Data Center Data Ingest - DE Operational

Workspace ONE Data Center Console Access - EMEA Operational

Workspace ONE Data Center Data Ingest - EMEA Operational

Workspace ONE Data Center Console Access - Australia Operational

Workspace ONE Data Center Data Ingest - Australia Operational

Workspace ONE Data Center Console Access - Canada Operational

Workspace ONE Data Center Data Ingest - Canada Operational

Workspace ONE Data Center Console Access - APAC Operational

Workspace ONE Data Center Data Ingest - APAC Operational

Workspace ONE Data Center Console Access - London Operational

Workspace ONE Data Center Data Ingest - London Operational

Workspace ONE UEM Operational

Workspace ONE UEM - USA Operational

Workspace ONE UEM - Germany Operational

Workspace ONE UEM - Japan Operational

Workspace ONE UEM - UK Operational

Workspace ONE UEM - Australia Operational

Workspace ONE UEM - Canada Operational

Workspace ONE UEM - Hong Kong Operational

Workspace ONE UEM - Singapore Operational

Cloud Notification Services (for ENS) - Global Operational

My Workspace ONE - Global Operational

App Wrapping Operational

AWCP (for APNs) - Global Operational

SMTP UEM - USA Operational

Workspace ONE UEM - India Operational

Workspace-One-UEM - USA Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 2, 2021

Workspace ONE UEM: Availability Issues / Japan (Partial Region)

Resolved - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support.
System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.

Please visit support.workspaceone.com should you need additional assistance.
Mar 2, 18:09 EST

Investigating - VMware Workspace ONE is investigating reports of connection issues with SaaS environments.
My Workspace ONE portal has been updated for customers affected by this event.
Please check the My Workspace ONE portal to confirm if your environment is affected by this event.

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.
Mar 2, 17:53 EST

Horizon Cloud on Azure: Control Plane Weekly Maintenance - Maintenance Window: Tuesday, March 02, 2021 04:30 AM UTC - All Regions

Completed - The scheduled maintenance has been completed.
Mar 2, 00:21 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 1, 23:30 EST

Update - We will be undergoing scheduled maintenance during this time.
Mar 1, 22:57 EST

Scheduled - Horizon Cloud is undergoing the weekly scheduled maintenance on the Horizon Cloud Control Plane.
Horizon Cloud Maintenance Window:
• Start: Tuesday, March 02, 2021 04:30 AM UTC
• End: Tuesday, March 02, 2021 08:30 AM UTC
Impact:
• There will be no impact on end-users and their ability to connect to their desktops
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be temporarily unavailable or may appear offline during this brief downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.
Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Mar 1, 22:55 EST

Mar 1, 2021

Feb 28, 2021

USA - Virginia - Horizon Cloud Maintenance Window: Sunday, February 28, 2021 at 04:00 UTC - DO NOT REPLY

Completed - The scheduled maintenance has been completed.
Feb 28, 06:03 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 27, 23:00 EST

Scheduled - Horizon Cloud Service is performing management device upgrade on Data Centre location you are located in during this maintenance window.

Horizon Cloud Maintenance Window:
• Start: Sunday, February 28, 2021 at 04:00 UTC
• End: Sunday, February 28, 2021 at 11:00 UTC
• Data Centre: USA - Virginia

Impact Duration:
During the maintenance work window, there will be 30 minutes of customer impact expected.

Impacted
• For Admins: Intermittently customer admin will not be able to perform Provisioning & power operations of VDI's from the admin portal for the amount of 30 mins in the total schedule window
• For Users: Intermittently new users connections will be impacted for 15 mins of the total time window

Not Impacted:
All the portal availability, connected/existing user sessions will be working fine as expected.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.
Please visit https://my.vmware.com/ or call Service_Support_Line at 1-877-4VMWARE if you need additional assistance

Thanks for your patience.

Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
Feb 14, 23:51 EST

Feb 27, 2021

Feb 26, 2021

No incidents reported.

Feb 25, 2021

Horizon Cloud on Azure: Control Plane Emergency Maintenance - Maintenance Window: Thursday, February, 2021 - Full Regions

Completed - The scheduled maintenance has been completed.
Feb 25, 06:37 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 05:30 EST

Scheduled - Horizon Cloud is undergoing the Emergency maintenance on the Horizon Cloud Control Plane.

Horizon Cloud Emergency Maintenance Window:
• Start: Thursday, February, 2021 10:30 AM UTC
• End: Thursday, February, 2021 12:30 PM UTC

Impact:
• There will be no impact on end-users and their ability to connect to their desktops
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be temporarily unavailable or may appear offline during this brief downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.
Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete
Feb 25, 05:09 EST

Feb 24, 2021

No incidents reported.

Feb 23, 2021

No incidents reported.

Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.

Feb 20, 2021

No incidents reported.

Feb 19, 2021

Horizon Cloud on IBM Softlayer - USA - Virginia - Emergency Maintenance Window: Saturday, February 20, 2021 at 04:00 UTC

Completed - The scheduled maintenance has been completed.
Feb 19, 23:56 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 23:06 EST

Scheduled - Maintenance Details:

Horizon Cloud Service is performing emergency maintenance to resolve a critical issue for the Data Centre location you are located in during this maintenance window.

Horizon Cloud Emergency Maintenance Window:
• Start: Saturday, February 20, 2021 at 04:00 UTC
• End: Saturday, February 20, 2021 at 05:00 UTC
• Data Centre: USA - Virginia

Impacted:
• Provisioning of new Virtual Desktops - During this window provision of new Virtual Desktops will be impacted.
• Virtual Desktops power operations - During this window power operations to existing virtual desktops will be impacted.
• New connections: During this Window new user connections will be impacted.

Impact Duration:
• During the maintenance work window, there will be 30 minutes of customer impact expected.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.
Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information and Support:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.
Feb 19, 18:36 EST

Workspace ONE Access and Hub Services Increased Request Error Rate in ASIA

Resolved - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.

Please visit https://support.workspaceone.com if you need additional assistance.
Feb 19, 16:38 EST

Update - Workspace ONE Access and Hub Services has noted improved stability with SaaS environments.

Operations teams continue to work with our third party vendor to resolve the issue.

If you have additional questions or concerns, please open a ticket at https://support.workspaceone.com.
Feb 19, 15:34 EST

Monitoring - Workspace ONE Access and Hub Services has noted improved stability with SaaS environments.

Operations teams continue to work with our third party vendor to resolve the issue.

If you have additional questions or concerns, please open a ticket at https://support.workspaceone.com.
Feb 19, 14:22 EST

Update - Workspace ONE Access and Hub Services continues to experience intermittent connection issues.

Operations teams continue to work with our third party vendor to resolve the issue.

If you have additional questions or concerns, please open a ticket at https://support.workspaceone.com.
Feb 19, 11:14 EST

Identified - Workspace ONE Access and Hub Services continues to experience intermittent errors.

Operations teams continue to work with our third party vendor to resolve the issue.

If you have additional questions or concerns, please open a ticket at https://support.workspaceone.com.
Feb 19, 10:08 EST

Investigating - Workspace ONE Access and Hub Services is investigating increased error rates for requests made to the service. There may be limited or no service impact at this time.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems. Please visit https://support.workspaceone.com if you need additional assistance.
Feb 19, 10:06 EST

Workspace ONE UEM: Availability Issues / Germany (Partial Region)

Investigating - VMware Workspace ONE detected intermittent issues with your environment which impacted a subset of environments' access and enrollment.
My Workspace ONE portal has been updated for customers affected by this event.
We apologize for the inconvenience and thank you for your patience and continued support.

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.
Feb 19, 15:36 EST

USA - Virginia - Horizon Cloud Emergency Maintenance Window: Friday, February 19, 2021 at 06:15 UTC

Completed - The scheduled maintenance has been completed.
Feb 19, 01:34 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 01:15 EST

Scheduled - Maintenance Details:

Horizon Cloud Service is performing emergency maintenance to resolve a critical issue for the Data Centre location you are located in during this maintenance window.

Horizon Cloud Emergency Maintenance Window:
• Start: Friday, February 19, 2021 at 06:15 UTC
• End: Friday, February 19, 2021 at 06:30 UTC
• Data Centre: USA - Virginia

Impacted:
• Provisioning of new Virtual Desktops - During this window provision of new Virtual Desktops will be impacted.
• Virtual Desktops power operations - During this window power operations to existing virtual desktops will be impacted.
• Changes to existing pool – Any pool changes will not be available.

Impact Duration:
• During the maintenance work window, there will be 15 minutes of customer impact expected.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information and Support:

• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.
Feb 19, 00:56 EST

Feb 18, 2021

No incidents reported.

Feb 17, 2021

Horizon Cloud: Control Plane Emergency Maintenance Window: Wednesday, February 17 , 2021 at 12:00 UTC

Completed - The scheduled maintenance has been completed.
Feb 17, 08:53 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 07:01 EST

Scheduled - Dear Valued Customer,

We are undergoing the emergency maintenance on the Horizon Cloud Control Plane.

Horizon Cloud emergency Maintenance Window:
• Start: Wednesday, February 17 , 2021 at 12:00 UTC
• End: Wednesday, February 17 , 2021 at 14:00 UTC

Impact:
• There will be no impact on end-users and their ability to connect to their desktops
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be temporarily unavailable or may appear offline during this brief downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.
Please visit https://my.vmware.com/ or call Service_Support_Line at 1-877-4VMWARE if you need additional assistance.

Thanks for your patience.

Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
Feb 17, 06:31 EST

Feb 16, 2021

Workspace ONE UEM: Performance Degradation / United States (Partial Region)

Monitoring - VMware Workspace ONE has noted improved stability with SaaS environments.
Operations teams continue to investigate.

If you have additional questions or concerns, please open a ticket at support.workspaceone.com
Feb 16, 12:13 EST

Investigating - VMware Workspace ONE is investigating latency issues. We will provide more information shortly.
My Workspace ONE portal has been updated for customers affected by this event.

Please visit support.workspaceone.com if you need additional assistance.
Feb 16, 11:51 EST

Horizon Cloud: Control Plane Weekly Maintenance - Maintenance Window: Tuesday, February 16th , 2021 at 11:30 UTC

Completed - The scheduled maintenance has been completed.
Feb 16, 07:17 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 06:31 EST

Update - We will be undergoing scheduled maintenance during this time.
Feb 16, 06:23 EST

Scheduled - Dear Valued Customer,

We are undergoing the weekly scheduled maintenance on the Horizon Cloud Control Plane.

Horizon Cloud Maintenance Window:
• Start: Tuesday, February 16th , 2021 at 11:30 UTC
• End: Tuesday, February 16th , 2021 at 13:30 UTC

Impact:
• There will be no impact on end-users and their ability to connect to their desktops
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be temporarily unavailable or may appear offline during this brief downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.
Please visit https://my.vmware.com/ or call Service_Support_Line at 1-877-4VMWARE if you need additional assistance.

Thanks for your patience.

Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
Feb 16, 06:15 EST

Horizon Cloud: Control Plane Weekly Maintenance - Maintenance Window: Tuesday, February 16th , 2021 at 07:30 UTC

Completed - The scheduled maintenance has been completed.
Feb 16, 04:21 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 02:30 EST

Scheduled - Dear Valued Customer,

We are undergoing the weekly scheduled maintenance on the Horizon Cloud Control Plane.

Horizon Cloud Maintenance Window:
• Start: Tuesday, February 16th , 2021 at 07:30 UTC
• End: Tuesday, February 16th , 2021 at 11:30 UTC

Impact:
• There will be no impact on end-users and their ability to connect to their desktops
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be temporarily unavailable or may appear offline during this brief downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.
Please visit https://my.vmware.com/ or call Service_Support_Line at 1-877-4VMWARE if you need additional assistance.

Thanks for your patience.

Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
Feb 15, 23:01 EST

Workspace ONE intelligence Sandbox Console UI under maintenence

Completed - The scheduled maintenance has been completed.
Feb 16, 00:45 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 18:00 EST

Scheduled - Workspace ONE Intelligence Sandbox Console UI will be undergoing maintenance.
Jan 22, 17:05 EST