All Systems Operational

Workspace ONE Assist - Germany Operational
Workspace ONE Assist - USA Operational
Workspace ONE Assist - Japan Operational
Workspace ONE Assist - Australia Operational
Workspace ONE Assist - UK Operational
Workspace ONE Assist - Canada Operational
Workspace ONE Email Notification Service 2-US Operational
Workspace ONE Email Notification Service 2-Germany Operational
Workspace ONE Email Notification Service 2-Japan Operational
Workspace ONE Email Notification Service 2-UK Operational
Workspace ONE Assist - Singapore Operational
Horizon Cloud Services Operational
AWS Cloud Control Plane - APAC Operational
Horizon Cloud Control Plane - Australia 2 Operational
Workspace ONE Intelligence Operational
Console Access - United States Operational
Data Ingest - United States Operational
Console Access - Germany Operational
Data Ingest - Germany Operational
Console Access - Ireland Operational
Data Ingest - Ireland Operational
Console Access - Australia Operational
Data Ingest - Australia Operational
Console Access - Canada Operational
Data Ingest - Canada Operational
Console Access - Japan Operational
Data Ingest - Japan Operational
Console Access - United Kingdom Operational
Data Ingest - United Kingdom Operational
Console Access - GovCloud Operational
Data Ingest - GovCloud Operational
Console Access - India Operational
Data Ingest - India Operational
Console Access - Singapore Operational
Data Ingest - Singapore Operational
Workspace ONE UEM Operational
Workspace ONE UEM - USA Operational
Workspace ONE UEM - Germany Operational
Workspace ONE UEM - Japan Operational
Workspace ONE UEM - UK Operational
Workspace ONE UEM - Australia Operational
Workspace ONE UEM - Canada Operational
Workspace ONE UEM - Singapore Operational
Cloud Notification Services (for ENS) - Global Operational
My Workspace ONE - Global Operational
App Wrapping Operational
AWCP (for APNs) - Global Operational
SMTP UEM - USA Operational
Workspace ONE UEM - India Operational
Auto-Discovery - USA Operational
VMware Seeded Apps (Workspace One Launcher) - Global Operational
Workspace ONE UEM - GovCloud Operational
Cloud Notification Service (For ENS) - GovCloud Operational
SMTP - GovCloud Operational
Workspace ONE Email Notification Service 2 - GovCloud Operational
Console Access (Horizon Cloud Admin Console) Operational
Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) Operational
Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) 2 Operational
Console Access (Horizon Cloud Admin Console) – AP Japan East Operational
Console Access (Horizon Cloud Admin Console) – EU UK South (London) Operational
Console Access (Horizon Cloud Admin Console) – EU North (Ireland) 2 Operational
Console Access (Horizon Cloud Admin Console) – EU North (Ireland) Operational
Console Access (Horizon Cloud Admin Console) – US West 2 Operational
Console Access (Horizon Cloud Admin Console) – US North Central (Illinois) Operational
Console Access (Horizon Cloud Admin Console) – Germany West Central (Frankfurt) Operational
Horizon Cloud Universal Broker Operational
Horizon Cloud Universal Broker - USA Operational
Horizon Cloud Universal Broker - Europe Operational
Horizon Cloud Universal Broker - APAC Operational
Workspace ONE Experience Workflows Operational
WS1 Experience Workflows-Canada Operational
WS1 Experience Workflows-Australia Operational
WS1 Experience Workflows-UK Operational
WS1 Experience Workflows-Ireland Operational
WS1 Experience Workflows-Germany Operational
WS1 Experience Workflows-US1 Operational
WS1 Experience Workflows-US2 Operational
WS1 Experience Workflows-US3 Operational
WS1 Experience Workflows-Preview Operational
Horizon Cloud Service Next-Gen Operational
Horizon Cloud Service Next-Gen - United States Operational
Horizon Cloud Service Next-Gen - Germany Operational
Horizon Cloud Service Next-Gen - Ireland Operational
Horizon Cloud Service Next-Gen - Japan Operational
Universal Console - US Operational
Universal Console - Ireland Operational
Universal Console - Japan Operational
Horizon Portal - Broker - US Operational
Horizon Portal - Broker - Ireland Operational
Horizon Portal - Broker - Japan Operational
Edge Hub - US Operational
Edge Hub - Ireland Operational
Edge Hub - Japan Operational
VM Hub - US Operational
VM Hub - Germany Operational
VM Hub - UK Operational
VM Hub - Ireland Operational
VM Hub - Australia Operational
VM Hub - Japan Operational
Regional Data Shard - US Operational
Regional Data Shard - Germany Operational
Regional Data Shard - UK Operational
Regional Data Shard - Ireland Operational
Regional Data Shard - Japan Operational
Regional Data Shard - Australia Operational
VM Hub - India Operational
Regional Data Shard - India Operational
getwsone.com Operational
Workspace ONE Access Operational
Workspace ONE Access - US1 Operational
Workspace ONE Access - US2 Operational
Workspace ONE Access - US3 Operational
Workspace ONE Access - Germany Operational
Workspace ONE Access - Ireland Operational
Workspace ONE Access - UK Operational
Workspace ONE Access - Japan Operational
Workspace ONE Access - Australia Operational
Workspace ONE Access - Canada Operational
Workspace ONE Access - GovCloud Operational
Workspace ONE Access - India Operational
Workspace ONE Access - Singapore Operational
Workspace ONE Hub Services Catalog Operational
Workspace ONE Hub Services Catalog - US1 Operational
Workspace ONE Hub Services Catalog - US2 Operational
Workspace ONE Hub Services Catalog - US3 Operational
Workspace ONE Hub Services Catalog - Germany Operational
Workspace ONE Hub Services Catalog - Ireland Operational
Workspace ONE Hub Services Catalog -UK Operational
Workspace ONE Hub Services Catalog - Japan Operational
Workspace ONE Hub Services Catalog - Australia Operational
Workspace ONE Hub Services Catalog - Canada Operational
Workspace ONE Hub Services - GovCloud Operational
Workspace ONE Hub Services Catalog - India Operational
Workspace ONE Hub Services Catalog - Singapore Operational
Omnissa Connect Operational
Omnissa Connect - US Operational
Workspace ONE Assist - India Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Horizon Cloud Service Next-Gen: Platform Infrastructure Upgrade - Maintenance Window: Friday, June 20, 2025, 15:00 UTC – Japan Region Jun 20, 2025 15:00-23:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
May 30, 2025 - 16:42 UTC
Scheduled - Horizon Cloud Service Next-Gen will perform a scheduled infrastructure upgrade in the Japan region during the maintenance window below.

Maintenance Window:
• Start: Friday, June 20, 2025, 15:00 UTC
• End: Friday, June 20, 2025, 23:00 UTC

Impact:
• Possible degradation in service performance / increase in latency for administrators while accessing Administration Console.
• Potential intermittent access issues to those end users who will be trying to access their desktop/ applications, however, retry should succeed.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
May 28, 2025 - 01:34 UTC

Workspace ONE UEM: Monthly Data Center Maintenance June 21st, 2025 / GovCloud (Full Region) Jun 21, 2025 15:00-19:00 UTC

Workspace ONE UEM is scheduled to undergo maintenance on June 21st, 2025.

Maintenance Window:
• Start: Saturday, June 21st, 2025, 15:00 UTC
• End: Saturday, June 21st, 2025, 19:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on May 22, 2025 - 13:09 UTC

Omnissa Connect: Infrastructure Maintenance - United States Jun 22, 2025 11:00-14:00 UTC

Omnissa Connect are performing maintenance on infrastructure in United States. Services will remain accessible during the update with only a few minutes of possibly slower response times and, in some cases, a small number of failed request that are expected to succeed on retry.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Posted on Jun 13, 2025 - 06:37 UTC

Horizon Cloud Service First-Gen and Next-Gen: Database Maintenance- Maintenance Window: Monday, June 23, 2025, 18:00 UTC – APAC Region. Jun 23, 2025 18:00-20:00 UTC

Horizon Cloud Service First-Gen and Next-Gen is going to perform database maintenance in the APAC Region during the following maintenance window.

Maintenance Window:
• Start: Monday, June 23, 2025, 18:00 UTC
• End: Monday, June 23, 2025, 20:00 UTC

Impact:
• Services will remain accessible during the update with only a few minutes of possibly slower response times and, in some cases, a small number of failed requests that are expected to succeed on retry.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Posted on Jun 12, 2025 - 19:15 UTC

Horizon Cloud Service First-Gen: Console Access Weekly Maintenance - Maintenance Window: Wednesday, June 25, 2025, 03:30 UTC - All Regions. Jun 25, 2025 03:30-06:30 UTC

Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:
• Start: Wednesday, June 25, 2025, 03:30 UTC
• End: Wednesday, June 25, 2025, 06:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Posted on Jun 18, 2025 - 15:33 UTC

Omnissa Access and Workspace ONE Hub Services Certificate Rotation United States (Partial Region) Jun 25, 2025 09:00-11:30 UTC

Omnissa Access and Workspace ONE Hub Services will be replacing the TLS certificate for workspaceoneaccess.com. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Omnissa Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Posted on Jun 17, 2025 - 10:19 UTC

Omnissa Access and Workspace ONE Hub Services database maintenance in Japan (Full Region) Jun 25, 2025 17:00-20:00 UTC

Omnissa Access and Workspace ONE Hub Services are performing maintenance on databases in Japan for domain vmwareidentity.asia between June 26, 2025 at 02:00 and June 26, 2025 at 05:00 (JST). Services will remain accessible during the update with only a few minutes of possibly slower response times and, in some cases, a small number of failed request that are expected to succeed on retry.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Posted on Jun 16, 2025 - 19:43 UTC

Omnissa Access and Workspace ONE Hub Services database maintenance in United Kingdom (Full Region) Jun 25, 2025 20:00-23:00 UTC

Omnissa Access and Workspace ONE Hub Services are performing maintenance on databases in United Kingdom for domains vmwareidentity.co.uk between June 25, 2025 at 21:00 and June 26, 2025 at 00:00 (BST). Services will remain accessible during the update with only a few minutes of possibly slower response times and, in some cases, a small number of failed request that are expected to succeed on retry.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Posted on Jun 16, 2025 - 19:34 UTC

Omnissa Access and Workspace ONE Hub Services database maintenance in Germany (Full Region) Jun 25, 2025 20:00-23:00 UTC

Omnissa Access and Workspace ONE Hub Services are performing maintenance on databases in Germany for domains vmwareidentity.de between June 25, 2025 at 22:00 and June 26, 2025 at 01:00 (CEST). Services will remain accessible during the update with only a few minutes of possibly slower response times and, in some cases, a small number of failed request that are expected to succeed on retry.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Posted on Jun 16, 2025 - 19:39 UTC

Horizon Cloud Service Next-Gen: Database Maintenance- Maintenance Window: Saturday, June 28, 2025, 02:00 UTC– All Regions. Jun 28, 2025 02:00-04:00 UTC

Horizon Cloud Service Next-Gen is going to perform database maintenance in the All Regions during the following maintenance window.

Maintenance Window:
• Start: Saturday, June 28, 2025, 02:00 UTC
• End: Saturday, June 28, 2025, 04:00 UTC

Impact:
• Services will remain accessible during the update with only a few minutes of possibly slower response times and, in some cases, a small number of failed requests that are expected to succeed on retry.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Posted on Jun 12, 2025 - 19:30 UTC
Jun 19, 2025

No incidents reported today.

Jun 18, 2025
Horizon Cloud Service First-Gen: Console Access Weekly Maintenance - Maintenance Window: Wednesday, June 18, 2025, 03:30 UTC - All Regions.
Completed - Horizon Cloud Service Console Access Weekly Maintenance is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Jun 18, 04:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 03:30 UTC
Scheduled - Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:
• Start: Wednesday, June 18, 2025, 03:30 UTC
• End: Wednesday, June 18, 2025, 06:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Jun 11, 15:35 UTC
Jun 17, 2025
Horizon Cloud Service Next-Gen: Users Connection Issues - Japan and Europe Region.
Resolved - The issue is resolved. We apologize for the inconvenience and thank you for your patience and continued support.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Jun 17, 05:22 UTC
Monitoring - Horizon Cloud Service Next-Gen has completed actions to remediate the issues and confirm that the services are available.

Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.
Jun 17, 05:14 UTC
Identified - Horizon Cloud Service Next-Gen continues to experience issues.

Operations team have identified the issue and are actively working to resolve it.
Jun 17, 05:09 UTC
Investigating - Horizon Cloud Service next-gen platform is currently investigating reports of users experiencing disconnection failures during active sessions in the Japan and Europe regions. We are investigating this further and will provide more information shortly.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Jun 17, 05:00 UTC
Horizon Cloud Service First-Gen and Next-Gen: Database Maintenance- Maintenance Window: Tuesday, June 17, 2025, 02:00 UTC – US Region.
Completed - Horizon Cloud Service First-Gen and Next-Gen Database Maintenance is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Jun 17, 02:25 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 02:00 UTC
Scheduled - Horizon Cloud Service First-Gen and Next-Gen is going to perform database maintenance in the US Region during the following maintenance window.

Maintenance Window:
• Start: Tuesday, June 17, 2025, 02:00 UTC
• End: Tuesday, June 17, 2025, 04:00 UTC

Impact:
• Services will remain accessible during the update with only a few minutes of possibly slower response times and, in some cases, a small number of failed requests that are expected to succeed on retry.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Jun 12, 19:14 UTC
Jun 16, 2025
Horizon Cloud Service Next-Gen: Root Certificate Authority (CA) Update for Horizon Components
Completed - The scheduled maintenance has been completed.
Jun 16, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 00:01 UTC
Scheduled - Horizon Cloud Service Next-Gen is undergoing Root Certificate Authority (CA) certificate update across all Horizon components from May 1 through June 16, 2025, via a continuous, rolling update.

Impact:

- There is no impact on administrators accessing Universal Console.
- There is no impact on end-users and their ability to connect to their desktops
- No downtime is expected, provided the following prerequisites are in place as previously communicated over the past several months through this Horizon Cloud Service transition to Omnissa (6000824) article.
- Ensure Horizon Agents are updated to version 24.4.0 or later
- Ensure Omnissa URLs are allow-listed
- If agents are not updated, affected virtual machines will lose connectivity to Horizon Cloud after June 16, 2025, 7 AM UTC, resulting in user access disruption

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
May 1, 00:00 UTC
Jun 15, 2025
Workspace ONE UEM and Assist: Monthly Data Center Maintenance June 15th, 2025 / USA (Full Region)
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.
Jun 15, 04:52 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 01:00 UTC
Scheduled - Workspace ONE UEM and Assist are scheduled to undergo maintenance on June 15th, 2025

Maintenance Window:
• Start: Sunday, June 15th, 2025, 1:00 UTC
• End: Sunday, June 15th, 2025, 5:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
May 22, 13:07 UTC
Jun 14, 2025
Horizon Cloud Service Next-Gen: Platform Infrastructure Upgrade - Maintenance Window: Saturday, June 14, 2025, 03:00 UTC – US Region
Completed - Horizon Cloud Service Next-Gen Platform Infrastructure Upgrade is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Jun 14, 09:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 03:00 UTC
Scheduled - Horizon Cloud Service Next-Gen will perform a scheduled infrastructure upgrade in the US region during the maintenance window below.

Maintenance Window:
• Start: Saturday, June 14, 2025, 03:00 UTC
• End: Saturday, June 14, 2025, 11:00 UTC

Impact:
• Possible degradation in service performance / increase in latency for administrators while accessing Administration Console.
• Potential intermittent access issues to those end users who will be trying to access their desktop/ applications, however, retry should succeed.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
May 28, 01:33 UTC
Workspace ONE UEM and Assist: Monthly Data Center Maintenance June 14th, 2025 / Canada (Full Region)
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.
Jun 14, 04:49 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 01:00 UTC
Scheduled - Workspace ONE UEM and Assist are scheduled to undergo maintenance on June 14th, 2025.

Maintenance Window:
• Start: Saturday, June 14th, 2025, 1:00 UTC
• End: Saturday, June 14th, 2025, 5:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
May 22, 12:38 UTC
Workspace ONE UEM and Assist: Monthly Data Center Maintenance June 14th, 2025 / Germany (Full Region)
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.
Jun 14, 04:49 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 01:00 UTC
Scheduled - Workspace ONE UEM and Assist are scheduled to undergo maintenance on June 14th, 2025.

Maintenance Window:
• Start: Saturday, June 14th, 2025, 1:00 UTC
• End: Saturday, June 14th, 2025, 5:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
May 22, 12:56 UTC
Workspace ONE UEM and Assist: Monthly Data Center Maintenance June 14th, 2025 / United Kingdom (Full Region)
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.
Jun 14, 04:49 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 01:01 UTC
Scheduled - Workspace ONE UEM and Assist are scheduled to undergo maintenance on June 14th, 2025.

Maintenance Window:
• Start: Saturday, June 14th, 2025, 1:00 UTC
• End: Saturday, June 14th, 2025, 5:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
May 22, 13:03 UTC
Horizon Cloud Service Next-Gen: Platform Infrastructure Upgrade - Maintenance Window: Friday, June 13, 2025, 20:00 UTC – Europe Region
Completed - Horizon Cloud Service Next-Gen Platform Infrastructure Upgrade is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Jun 14, 03:53 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 20:00 UTC
Scheduled - Horizon Cloud Service Next-Gen will perform a scheduled infrastructure upgrade in the Europe region during the maintenance window below.

Maintenance Window:
• Start: Friday, June 13, 2025, 20:00 UTC
• End: Saturday, June 14, 2025, 04:00 UTC

Impact:
• Possible degradation in service performance / increase in latency for administrators while accessing Administration Console.
• Potential intermittent access issues to those end users who will be trying to access their desktop/ applications, however, retry should succeed.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
May 28, 01:34 UTC
Jun 13, 2025
Workspace ONE UEM and Assist: Monthly Data Center Maintenance June 13th, 2025 / India (Full Region)
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.
Jun 13, 18:09 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 15:01 UTC
Scheduled - Workspace ONE UEM and Assist are scheduled to undergo maintenance on June 13th, 2025

Maintenance Window:
• Start: Friday, June 13th, 2025, 15:00 UTC
• End: Friday, June 13th, 2025, 19:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
May 22, 12:22 UTC
Workspace ONE UEM and Assist: Monthly Data Center Maintenance June 13th, 2025 / Japan (Full Region)
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.
Jun 13, 18:09 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 15:00 UTC
Scheduled - Workspace ONE UEM and Assist are scheduled to undergo maintenance on June 13th, 2025

Maintenance Window:
• Start: Friday, June 13th, 2025, 15:00 UTC
• End: Friday, June 13th, 2025, 19:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
May 22, 12:28 UTC
Workspace ONE UEM and Assist: Monthly Data Center Maintenance June 13th, 2025 / Australia (Full Region)
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.
Jun 13, 18:09 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 15:01 UTC
Scheduled - Workspace ONE UEM and Assist are scheduled to undergo maintenance on June 13th, 2025

Maintenance Window:
• Start: Friday, June 13th, 2025, 15:00 UTC
• End: Friday, June 13th, 2025, 19:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
May 22, 12:31 UTC
Workspace ONE UEM and Assist: Monthly Data Center Maintenance June 13th, 2025 / Singapore (Full Region)
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.
Jun 13, 18:09 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 15:00 UTC
Scheduled - Workspace ONE UEM and Assist are scheduled to undergo maintenance on June 13th, 2025

Maintenance Window:
• Start: Friday, June 13th, 2025, 15:00 UTC
• End: Friday, June 13th, 2025, 19:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
May 22, 12:35 UTC
Jun 12, 2025
Omnissa Connect: Infrastructure Maintenance - United States
Completed - The scheduled maintenance has been completed.
Jun 12, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 11:00 UTC
Scheduled - Omnissa Connect are performing maintenance on infrastructure in United States. Services will remain accessible during the update with only a few minutes of possibly slower response times and, in some cases, a small number of failed request that are expected to succeed on retry.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Jun 6, 13:13 UTC
Omnissa Access and Workspace ONE Hub Services Certificate Rotation United States (Partial Region)
Completed - The scheduled maintenance has been completed.
Jun 12, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 09:00 UTC
Scheduled - Omnissa Access and Workspace ONE Hub Services will be replacing the TLS certificate for vmwareidentity.com (us1.wss.workspaceone.com). There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Omnissa Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Jun 5, 07:52 UTC
Jun 11, 2025
Workspace ONE UEM: Latency issues / United States (Partial Region)
Resolved - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support. Operations teams will continue to monitor system performance levels and investigate the root cause of the issue.

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Jun 11, 14:08 UTC
Update - Omnissa Workspace ONE has initiated failover protocol to recover service.

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Jun 11, 13:43 UTC
Update - Omnissa Workspace ONE continues to experience issues.

Operations teams have identified the issue at database infrastructure which persists after following standard remediation protocols.

Operations teams are actively working to resolve the issue.
Jun 11, 13:38 UTC
Identified - Omnissa Workspace ONE is investigating reports of performance issues with SaaS environments.

Operations teams have identified the issue with database infrastructure and are actively working to resolve it.

Omnissa Cloud Services portal has been updated for customers affected by this event.

Please check the Omnissa Cloud Services portal to confirm if your environment is affected by this event.

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Jun 11, 12:56 UTC
Horizon Cloud Service First-Gen: Console Access Weekly Maintenance - Maintenance Window: Wednesday, June 11, 2025, 03:30 UTC - All Regions.
Completed - Horizon Cloud Service Console Access Weekly Maintenance is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Jun 11, 05:18 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 03:30 UTC
Scheduled - Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:
• Start: Wednesday, June 11, 2025, 03:30 UTC
• End: Wednesday, June 11, 2025, 06:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Jun 4, 15:36 UTC
Jun 10, 2025
Horizon Cloud Service First-Gen and Next-Gen: Database Maintenance- Maintenance Window: Tuesday, June 10, 2025, 21:00 UTC – Europe Region.
Completed - Horizon Cloud Service First-Gen and Next-Gen Database Maintenance is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Jun 10, 21:36 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 21:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jun 5, 08:34 UTC
Scheduled - Horizon Cloud Service First-Gen and Next-Gen is going to perform database maintenance in the Europe Region during the following maintenance window.

Maintenance Window:
• Start: Tuesday, June 10, 2025, 21:00 UTC
• End: Tuesday, June 10, 2025, 23:00 UTC

Impact:
• Services will remain accessible during the update with only a few minutes of possibly slower response times and, in some cases, a small number of failed requests that are expected to succeed on retry.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Jun 5, 04:44 UTC
Jun 9, 2025

No incidents reported.

Jun 8, 2025
Omnissa Connect: Infrastructure Maintenance - United States
Completed - The scheduled maintenance has been completed.
Jun 8, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 11:00 UTC
Scheduled - Omnissa Connect are performing maintenance on infrastructure in United States. Services will remain accessible during the update with only a few minutes of possibly slower response times and, in some cases, a small number of failed request that are expected to succeed on retry.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Jun 3, 06:46 UTC
Horizon Cloud Service Next-Gen: Infrastructure Maintenance - Maintenance Window: Sunday, June 08, 2025, 02:30 UTC – Europe region.
Completed - The Infrastructure Maintenance for Horizon Cloud Service Next-Gen is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Jun 8, 05:49 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 02:30 UTC
Scheduled - Horizon Cloud Service Next-Gen is going to perform an Infrastructure Maintenance in Europe region during the below maintenance window.

Maintenance Window:
• Start: Sunday, June 08, 2025, 02:30 UTC
• End: Sunday, June 08, 2025, 06:30 UTC

Impact:
• This maintenance will lead to approximately 5 Minutes of downtime within the 4-hour maintenance window.
• New desktop launches would be affected during this period, while already existing desktop sessions should remain unaffected.
• The provisioning of new pool VMs and expansion of existing pools may experience failures during the maintenance window.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect. For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).
May 30, 14:13 UTC
Jun 7, 2025
Horizon Cloud Service First-Gen: Universal Broker Maintenance - Maintenance Window: Saturday, June 07, 2025 12:30 UTC – Japan region.
Completed - The maintenance for Horizon Cloud Service First-Gen Universal Broker is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Jun 7, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 12:30 UTC
Scheduled - Horizon Cloud Service First-Gen is scheduled to conduct maintenance on the Universal Broker in the Japan region during the maintenance window outlined below.

Maintenance Window:
• Start: Saturday, June 07, 2025 12:30 UTC
• End: Saturday, June 07, 2025 15:30 UTC

Impact:
• There can be intermittent access issues to those customers who will be trying to access their desktop/ applications using Universal Broker.
• During this maintenance there will be a downtime that can take up to 30 minutes on the Universal Broker Console.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
May 21, 17:54 UTC
Horizon Cloud Service First-Gen : Universal Broker Maintenance - Maintenance Window: Saturday, June 07, 2025 05:30 UTC – US region.
Completed - The maintenance for Horizon Cloud Service First-Gen Universal Broker is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Jun 7, 07:44 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 05:30 UTC
Scheduled - Horizon Cloud Service First-Gen is scheduled to conduct maintenance on the Universal Broker in the US region during the maintenance window outlined below.

Maintenance Window:
• Start: Saturday, June 07, 2025, 05:30 UTC
• End: Saturday, June 07, 2025, 08:30 UTC

Impact:
• There can be intermittent access issues to those customers who will be trying to access their desktop/ applications using Universal Broker.
•During this maintenance there will be a downtime that can take up to 30 minutes on the Universal Broker Console.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
May 21, 17:48 UTC
Jun 6, 2025

No incidents reported.

Jun 5, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage