All Systems Operational
Workspace ONE Assist - Germany Operational
Workspace ONE Assist - USA Operational
Workspace ONE Assist - Japan Operational
Workspace ONE Assist - Australia Operational
Workspace ONE Assist - UK Operational
Workspace ONE Assist - Canada Operational
Workspace ONE Email Notification Service 2-US Operational
Workspace ONE Email Notification Service 2-Germany Operational
Workspace ONE Email Notification Service 2-Japan Operational
Workspace ONE Email Notification Service 2-UK Operational
Workspace ONE Assist - Singapore Operational
Horizon Cloud Services Operational
AWS Cloud Control Plane - APAC Operational
Horizon Cloud Control Plane - Australia 2 Operational
Workspace ONE Intelligence Operational
Workspace ONE Data Center Console Access - US Operational
Workspace ONE Data Center Data Ingest - US Operational
Workspace ONE Data Center Console Access - DE Operational
Workspace ONE Data Center Data Ingest - DE Operational
Workspace ONE Data Center Console Access - EMEA Operational
Workspace ONE Data Center Data Ingest - EMEA Operational
Workspace ONE Data Center Console Access - Australia Operational
Workspace ONE Data Center Data Ingest - Australia Operational
Workspace ONE Data Center Console Access - Canada Operational
Workspace ONE Data Center Data Ingest - Canada Operational
Workspace ONE Data Center Console Access - APAC Operational
Workspace ONE Data Center Data Ingest - APAC Operational
Workspace ONE Data Center Console Access - London Operational
Workspace ONE Data Center Data Ingest - London Operational
Workspace ONE Data Center Console Access - GovCloud Operational
Workspace ONE Data Center Data Ingest - GovCloud Operational
Workspace ONE Data Center Console Access - IN Operational
Workspace ONE Data Center Data Ingest - IN Operational
Workspace ONE UEM Operational
Workspace ONE UEM - USA Operational
Workspace ONE UEM - Germany Operational
Workspace ONE UEM - Japan Operational
Workspace ONE UEM - UK Operational
Workspace ONE UEM - Australia Operational
Workspace ONE UEM - Canada Operational
Workspace ONE UEM - Singapore Operational
Cloud Notification Services (for ENS) - Global Operational
My Workspace ONE - Global Operational
App Wrapping Operational
AWCP (for APNs) - Global Operational
SMTP UEM - USA Operational
Workspace ONE UEM - India Operational
Auto-Discovery - USA Operational
VMware Seeded Apps (Workspace One Launcher) - Global Operational
Workspace ONE UEM - GovCloud Operational
Cloud Notification Service (For ENS) - GovCloud Operational
SMTP - GovCloud Operational
Workspace ONE Email Notification Service 2 - GovCloud Operational
Console Access (Horizon Cloud Admin Console) Operational
Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) Operational
Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) 2 Operational
Console Access (Horizon Cloud Admin Console) – AP Japan East Operational
Console Access (Horizon Cloud Admin Console) – EU UK South (London) Operational
Console Access (Horizon Cloud Admin Console) – EU North (Ireland) 2 Operational
Console Access (Horizon Cloud Admin Console) – EU North (Ireland) Operational
Console Access (Horizon Cloud Admin Console) – US West 2 Operational
Console Access (Horizon Cloud Admin Console) – US North Central (Illinois) Operational
Console Access (Horizon Cloud Admin Console) – Germany West Central (Frankfurt) Operational
Horizon Cloud Universal Broker Operational
Horizon Cloud Universal Broker - USA Operational
Horizon Cloud Universal Broker - Europe Operational
Horizon Cloud Universal Broker - APAC Operational
Workspace ONE Experience Workflows Operational
WS1 Experience Workflows-Canada Operational
WS1 Experience Workflows-Australia Operational
WS1 Experience Workflows-UK Operational
WS1 Experience Workflows-Ireland Operational
WS1 Experience Workflows-Germany Operational
WS1 Experience Workflows-US1 Operational
WS1 Experience Workflows-US2 Operational
WS1 Experience Workflows-US3 Operational
WS1 Experience Workflows-Preview Operational
Horizon Cloud Service Next-Gen Operational
Horizon Cloud Service Next-Gen - United States Operational
Horizon Cloud Service Next-Gen - Germany Operational
Horizon Cloud Service Next-Gen - Ireland Operational
Horizon Cloud Service Next-Gen - Japan Operational
Universal Console - US Operational
Universal Console - Ireland Operational
Universal Console - Japan Operational
Horizon Portal - Broker - US Operational
Horizon Portal - Broker - Ireland Operational
Horizon Portal - Broker - Japan Operational
Edge Hub - US Operational
Edge Hub - Ireland Operational
Edge Hub - Japan Operational
VM Hub - US Operational
VM Hub - Germany Operational
VM Hub - UK Operational
VM Hub - Ireland Operational
VM Hub - Australia Operational
VM Hub - Japan Operational
Regional Data Shard - US Operational
Regional Data Shard - Germany Operational
Regional Data Shard - UK Operational
Regional Data Shard - Ireland Operational
Regional Data Shard - Japan Operational
Regional Data Shard - Australia Operational
VM Hub - India Operational
Regional Data Shard - India Operational
getwsone.com Operational
Workspace ONE Access Operational
Workspace ONE Access - US1 Operational
Workspace ONE Access - US2 Operational
Workspace ONE Access - US3 Operational
Workspace ONE Access - Germany Operational
Workspace ONE Access - Ireland Operational
Workspace ONE Access - UK Operational
Workspace ONE Access - Japan Operational
Workspace ONE Access - Australia Operational
Workspace ONE Access - Canada Operational
Workspace ONE Access - GovCloud Operational
Workspace ONE Hub Services Catalog Operational
Workspace ONE Hub Services Catalog - US1 Operational
Workspace ONE Hub Services Catalog - US2 Operational
Workspace ONE Hub Services Catalog - US3 Operational
Workspace ONE Hub Services Catalog - Germany Operational
Workspace ONE Hub Services Catalog - Ireland Operational
Workspace ONE Hub Services Catalog -UK Operational
Workspace ONE Hub Services Catalog - Japan Operational
Workspace ONE Hub Services Catalog - Australia Operational
Workspace ONE Hub Services Catalog - Canada Operational
Workspace ONE Hub Services - GovCloud Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Horizon Cloud First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Horizon Cloud Maintenance Window:
Start: Wednesday, September 27, 2023, 03:30 UTC
End: Wednesday, September 27, 2023, 06:30 UTC

Impact:
• There will be no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be temporarily unavailable or may appear offline during this brief downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team

Posted on Sep 20, 2023 - 11:34 EDT
Workspace ONE Access and Hub Services will be replacing the TLS certificate for vmwareidentity.asia. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Workspace ONE Access SaaS TLS certificates renewal and replacement process (https://kb.vmware.com/s/article/88153) for additional information.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.

Posted on Sep 21, 2023 - 03:50 EDT
Horizon Cloud Service is going to perform a maintenance on Cloud Broker to upgrade its infrastructure in Germany region during the below maintenance window.

Horizon Cloud Maintenance Window:
Start: Saturday, September 30, 2023 03:30 AM UTC
End: Saturday, September 30, 2023 09:30 AM UTC

Impact:
• New desktop launches and existing sessions would be impacted during this downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team

Posted on Sep 21, 2023 - 13:03 EDT
Past Incidents
Sep 26, 2023

No incidents reported today.

Sep 25, 2023

No incidents reported.

Sep 24, 2023

No incidents reported.

Sep 23, 2023
Resolved - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support. System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com should you need additional assistance.
Sep 23, 00:51 EDT
Identified - VMware Workspace ONE continues to experience issues. Operations teams are actively working to resolve it. If you have additional questions or concerns, please open a ticket at support.workspaceone.com
Sep 23, 00:35 EDT
Investigating - An incident has been identified and teams are investigating. Please stand by for further updates.
Sep 23, 00:34 EDT
Sep 22, 2023

No incidents reported.

Sep 21, 2023
Completed - Database update completed.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.

Sep 21, 22:38 EDT
In progress - Workspace ONE Access and Hub Services are beginning the database update process in GovCloud for domain access.gc3.workspaceone-gov.com.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.

Sep 21, 22:37 EDT
Scheduled - Workspace ONE Access is performing maintenance on databases in the GovCloud region for domain access.gc3.workspaceone-gov.com on Thursday, September 21st between 17:00 and 21:00 PDT.

During the maintenance, there will be brief service disruptions impacting new login requests, directory sync, and administrator changes. The disruptions are expected to cumulatively be less than 10 minutes total. Customers might observe higher request latency, a timeout, or a server error response. Users logged in before the maintenance window still will be able to access most service features.

Service reliability is a top priority at Workspace ONE, and we are making continuous improvements to better our systems.

Sep 14, 11:10 EDT
Sep 20, 2023
Completed - Database update completed.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.

Sep 20, 22:28 EDT
In progress - Workspace ONE Access and Hub Services are beginning the database update process in GovCloud for domain access.gc.workspaceone-gov.com.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.

Sep 20, 20:03 EDT
Scheduled - Workspace ONE Access is performing maintenance on databases in the GovCloud region for domain access.gc.workspaceone-gov.com on Wednesday, September 20th between 17:00 and 21:00 PDT.

During the maintenance, there will be brief service disruptions impacting new login requests, directory sync, and administrator changes. The disruptions are expected to cumulatively be less than 10 minutes total. Customers might observe higher request latency, a timeout, or a server error response. Users logged in before the maintenance window still will be able to access most service features.

Service reliability is a top priority at Workspace ONE, and we are making continuous improvements to better our systems.

Sep 14, 11:05 EDT
Completed - The maintenance activity has been completed.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thank You,
VMware Horizon Communications Team

Sep 20, 01:06 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 23:30 EDT
Scheduled - Horizon Cloud First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Horizon Cloud Maintenance Window:
Start: Wednesday, September 20, 2023, 03:30 UTC
End: Wednesday, September 20, 2023, 06:30 UTC

Impact:
• There will be no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be temporarily unavailable or may appear offline during this brief downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team

Sep 13, 11:35 EDT
Sep 19, 2023
Resolved - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support. System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.
Sep 19, 22:50 EDT
Monitoring - Workspace ONE Access and Hub Services has completed actions to remediate the issues and confirm that the services are available.
Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.

Sep 19, 22:30 EDT
Investigating - VMware Workspace ONE Access and Hub Services is investigating reports of issues with certificate auth method. We will provide more information shortly. System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.
Sep 19, 22:23 EDT
Sep 18, 2023

No incidents reported.

Sep 17, 2023
Completed - Maintenance completed successfully
Sep 17, 02:16 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 00:01 EDT
Scheduled - Workspace ONE Access is performing maintenance on databases in the Canada region for domain vmwareidentity.ca on Sunday, September 17 between 00:00 and 03:00 EDT.

During the maintenance, there will be brief service disruptions impacting new login requests, directory sync, and administrator changes. The disruptions are expected to cumulatively be less than 10 minutes total. Customers might observe higher request latency, a timeout, or a server error response. Users logged in before the maintenance window still will be able to access most service features.

Service reliability is a top priority at Workspace ONE, and we are making continuous improvements to better our systems.

Sep 8, 02:54 EDT
Completed - Maintenance completed successfully
Sep 17, 02:16 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 00:01 EDT
Scheduled - Workspace ONE Access is performing maintenance on databases in the United States region for domains vmwareidentity.com, workspaceoneaccess.com and workspaceair.com on Sunday, September 17 between 00:00 and 03:00 EDT.

During the maintenance, there will be brief service disruptions impacting new login requests, directory sync, and administrator changes. The disruptions are expected to cumulatively be less than 10 minutes total. Customers might observe higher request latency, a timeout, or a server error response. Users logged in before the maintenance window still will be able to access most service features.

Service reliability is a top priority at Workspace ONE, and we are making continuous improvements to better our systems.

Sep 8, 02:55 EDT
Sep 16, 2023
Completed - Horizon Cloud First Gen Cloud Broker Infrastructure Upgrade maintenance is now complete.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thank You,
VMware Horizon Communications Team

Sep 16, 03:49 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 00:30 EDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 8, 04:39 EDT
Update - Horizon Cloud First-Gen is going to perform a maintenance on Cloud Broker to upgrade its infrastructure in the US Region during the below rescheduled maintenance window.

Horizon Cloud Maintenance Window:
Start: Saturday, September 16, 2023, 04:30 UTC
End: Saturday, September 16, 2023, 10:30 UTC

Impact:
New desktop launches and existing sessions would be impacted during this downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thanks for your patience and apologies for any inconvenience caused.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications

Sep 8, 01:23 EDT
Scheduled - Horizon Cloud First-Gen is going to perform a maintenance on Cloud Broker to upgrade its infrastructure in the US Region during the below rescheduled maintenance window.

Horizon Cloud Maintenance Window:
Start: Saturday, September 9, 2023, 04:30 UTC
End: Saturday, September 9, 2023, 10:30 UTC

Impact:
New desktop launches and existing sessions would be impacted during this downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications

Aug 18, 23:48 EDT
Sep 15, 2023
Completed - Horizon Cloud First Gen AKS Emergency Maintenance is now complete.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thank You,
VMware Horizon Communications Team

Sep 15, 21:17 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 19:01 EDT
Scheduled - Horizon Cloud FirstGen is performing maintenance upgrade on supporting infrastructure (Azure Kubernetes) in EU North (Ireland) region during the below maintenance window.

Horizon Cloud Emergency Maintenance Window:
Start: Saturday, September 15, 2023, 23:00 UTC
End: Saturday, September 16, 2023, 02:00 UTC

Impact:
Possible disruption to services, no outages expected.
Possible degradation in service performance / increase in latency.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at Customer Connect ([https://customerconnect.vmware.com/login)] or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect ([https://kb.vmware.com/s/article/2006985).]

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team

Sep 15, 18:58 EDT
Completed - Maintenance completed successfully
Sep 15, 17:57 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 15:00 EDT
Scheduled - Workspace ONE Access is performing maintenance on databases in the Germany region for domain vmwareidentity.de on Friday, September 15 between 15:00 and 18:00 EDT.

During the maintenance, there will be brief service disruptions impacting new login requests, directory sync, and administrator changes. The disruptions are expected to cumulatively be less than 10 minutes total. Customers might observe higher request latency, a timeout, or a server error response. Users logged in before the maintenance window still will be able to access most service features.

Service reliability is a top priority at Workspace ONE, and we are making continuous improvements to better our systems.

Sep 8, 02:47 EDT
Completed - Maintenance completed successfully
Sep 15, 17:57 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 15:00 EDT
Scheduled - Workspace ONE Access is performing maintenance on databases in the United Kingdom region for domain vmwareidentity.co.uk on Friday, September 15 between 15:00 and 18:00 EDT.

During the maintenance, there will be brief service disruptions impacting new login requests, directory sync, and administrator changes. The disruptions are expected to cumulatively be less than 10 minutes total. Customers might observe higher request latency, a timeout, or a server error response. Users logged in before the maintenance window still will be able to access most service features.

Service reliability is a top priority at Workspace ONE, and we are making continuous improvements to better our systems.

Sep 8, 02:51 EDT
Completed - Maintenance completed successfully
Sep 15, 17:57 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 15:00 EDT
Scheduled - Workspace ONE Access is performing maintenance on databases in the Ireland region for domain vmwareidentity.eu on Friday, September 15 between 15:00 and 18:00 EDT.

During the maintenance, there will be brief service disruptions impacting new login requests, directory sync, and administrator changes. The disruptions are expected to cumulatively be less than 10 minutes total. Customers might observe higher request latency, a timeout, or a server error response. Users logged in before the maintenance window still will be able to access most service features.

Service reliability is a top priority at Workspace ONE, and we are making continuous improvements to better our systems.

Sep 8, 02:49 EDT
Completed - Maintenance completed successfully
Sep 15, 14:58 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 12:00 EDT
Scheduled - Workspace ONE Access is performing maintenance on databases in the Australia region for domain vmwareidentity.com.au on Friday, September 15 between 12:00 and 15:00 EDT.

During the maintenance, there will be brief service disruptions impacting new login requests, directory sync, and administrator changes. The disruptions are expected to cumulatively be less than 10 minutes total. Customers might observe higher request latency, a timeout, or a server error response. Users logged in before the maintenance window still will be able to access most service features.

Service reliability is a top priority at Workspace ONE, and we are making continuous improvements to better our systems.

Sep 8, 02:39 EDT
Completed - Maintenance completed successfully
Sep 15, 14:58 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 12:00 EDT
Scheduled - Workspace ONE Access is performing maintenance on databases in the Japan region for domain vmwareidentity.asia on Friday, September 15 between 12:00 and 15:00 EDT.

During the maintenance, there will be brief service disruptions impacting new login requests, directory sync, and administrator changes. The disruptions are expected to cumulatively be less than 10 minutes total. Customers might observe higher request latency, a timeout, or a server error response. Users logged in before the maintenance window still will be able to access most service features.

Service reliability is a top priority at Workspace ONE, and we are making continuous improvements to better our systems.

Sep 8, 02:41 EDT
Resolved - The issue is now resolved. We apologize for the inconvenience, and thank you for your patience and continued support.

Service reliability is a top priority at Horizon Cloud Service, and we are continuously improving our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thank You,
VMware Horizon Communications Team

Sep 15, 11:56 EDT
Monitoring - Horizon Cloud Service next-gen and Microsoft have completed actions to remediate the issues and confirm that the services are available.

Horizon Cloud Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.

Thank you for your ongoing patience and cooperation.

Thank You,
VMware Horizon Communications Team

Sep 15, 08:45 EDT
Investigating - Horizon Cloud Service is investigating reports of issues. We will provide more information shortly.

Service reliability is a top priority at Horizon Cloud Service, and we are continuously improving our systems.

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.

Thank You,
VMware Horizon Communications Team

Sep 15, 07:53 EDT
Sep 14, 2023

No incidents reported.

Sep 13, 2023
Completed - The maintenance activity has been completed.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thank You,
VMware Horizon Communications Team

Sep 13, 01:35 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 23:32 EDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 7, 14:29 EDT
Scheduled - Horizon Cloud First-Gen is undergoing weekly scheduled maintenance on the Horizon Cloud Console Access.

Horizon Cloud Maintenance Window:
Start: Wednesday, September 13, 2023, 03:30 UTC
End: Wednesday, September 13, 2023, 06:30 UTC

Impact:
• There will be no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be temporarily unavailable or may appear offline during this brief downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team

Sep 6, 11:37 EDT
Sep 12, 2023
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at VMware Workspace ONE Assist.

Please visit support.workspaceone.com if you need additional assistance.

Sep 12, 05:05 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 01:01 EDT
Scheduled - Workspace ONE Assist team has scheduled a maintenance activity to install latest Windows Patch Updates

Workspace ONE Assist Maintenance Window on Production:
• Start: Monday, September 12th, 2023 01:00AM EDT
• End: Monday, September 12th, 2023 05:00AM EDT

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Workspace ONE Assist Team

Sep 1, 23:21 EDT