VMware Workspace ONE Status

All Systems Operational

Workspace ONE Assist - Germany Operational

Workspace ONE Assist - USA Operational

Workspace ONE Assist - Japan Operational

Workspace ONE Assist - Australia Operational

Workspace ONE Assist - UK Operational

Workspace ONE Assist - Canada Operational

Workspace ONE Email Notification Service 2-US Operational

Workspace ONE Email Notification Service 2-Germany Operational

Workspace ONE Email Notification Service 2-Japan Operational

Workspace ONE Email Notification Service 2-UK Operational

Workspace ONE Assist - Singapore Operational

Horizon Cloud Services Operational

AWS Cloud Control Plane - APAC Operational

Horizon Cloud Control Plane - Australia 2 Operational

Workspace ONE Intelligence Operational

Workspace ONE Data Center Console Access - US Operational

Workspace ONE Data Center Data Ingest - US Operational

Workspace ONE Data Center Console Access - DE Operational

Workspace ONE Data Center Data Ingest - DE Operational

Workspace ONE Data Center Console Access - EMEA Operational

Workspace ONE Data Center Data Ingest - EMEA Operational

Workspace ONE Data Center Console Access - Australia Operational

Workspace ONE Data Center Data Ingest - Australia Operational

Workspace ONE Data Center Console Access - Canada Operational

Workspace ONE Data Center Data Ingest - Canada Operational

Workspace ONE Data Center Console Access - APAC Operational

Workspace ONE Data Center Data Ingest - APAC Operational

Workspace ONE Data Center Console Access - London Operational

Workspace ONE Data Center Data Ingest - London Operational

Workspace ONE Data Center Console Access - GovCloud Operational

Workspace ONE Data Center Data Ingest - GovCloud Operational

Workspace ONE Data Center Console Access - IN Operational

Workspace ONE Data Center Data Ingest - IN Operational

Workspace ONE UEM Operational

Workspace ONE UEM - USA Operational

Workspace ONE UEM - Germany Operational

Workspace ONE UEM - Japan Operational

Workspace ONE UEM - UK Operational

Workspace ONE UEM - Australia Operational

Workspace ONE UEM - Canada Operational

Workspace ONE UEM - Singapore Operational

Cloud Notification Services (for ENS) - Global Operational

My Workspace ONE - Global Operational

App Wrapping Operational

AWCP (for APNs) - Global Operational

SMTP UEM - USA Operational

Workspace ONE UEM - India Operational

Auto-Discovery - USA Operational

VMware Seeded Apps (Workspace One Launcher) - Global Operational

Workspace ONE UEM - GovCloud Operational

Cloud Notification Service (For ENS) - GovCloud Operational

SMTP - GovCloud Operational

Workspace ONE Email Notification Service 2 - GovCloud Operational

Console Access (Horizon Cloud Admin Console) Operational

Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) Operational

Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) 2 Operational

Console Access (Horizon Cloud Admin Console) – AP Japan East Operational

Console Access (Horizon Cloud Admin Console) – EU UK South (London) Operational

Console Access (Horizon Cloud Admin Console) – EU North (Ireland) 2 Operational

Console Access (Horizon Cloud Admin Console) – EU North (Ireland) Operational

Console Access (Horizon Cloud Admin Console) – US West 2 Operational

Console Access (Horizon Cloud Admin Console) – US North Central (Illinois) Operational

Console Access (Horizon Cloud Admin Console) – Germany West Central (Frankfurt) Operational

Horizon Cloud Universal Broker Operational

Horizon Cloud Universal Broker - USA Operational

Horizon Cloud Universal Broker - Europe Operational

Horizon Cloud Universal Broker - APAC Operational

Workspace ONE Experience Workflows Operational

WS1 Experience Workflows-Canada Operational

WS1 Experience Workflows-Australia Operational

WS1 Experience Workflows-UK Operational

WS1 Experience Workflows-Ireland Operational

WS1 Experience Workflows-Germany Operational

WS1 Experience Workflows-US1 Operational

WS1 Experience Workflows-US2 Operational

WS1 Experience Workflows-US3 Operational

WS1 Experience Workflows-Preview Operational

Horizon Cloud Service Next-Gen Operational

Horizon Cloud Service Next-Gen - United States Operational

Horizon Cloud Service Next-Gen - Germany Operational

Horizon Cloud Service Next-Gen - Ireland Operational

Horizon Cloud Service Next-Gen - Japan Operational

Universal Console - US Operational

Universal Console - Ireland Operational

Universal Console - Japan Operational

Horizon Portal - Broker - US Operational

Horizon Portal - Broker - Ireland Operational

Horizon Portal - Broker - Japan Operational

Edge Hub - US Operational

Edge Hub - Ireland Operational

Edge Hub - Japan Operational

VM Hub - US Operational

VM Hub - Germany Operational

VM Hub - UK Operational

VM Hub - Ireland Operational

VM Hub - Australia Operational

VM Hub - Japan Operational

Regional Data Shard - US Operational

Regional Data Shard - Germany Operational

Regional Data Shard - UK Operational

Regional Data Shard - Ireland Operational

Regional Data Shard - Japan Operational

Regional Data Shard - Australia Operational

VM Hub - India Operational

Regional Data Shard - India Operational

getwsone.com Operational

Workspace ONE Access Operational

Workspace ONE Access - US1 Operational

Workspace ONE Access - US2 Operational

Workspace ONE Access - US3 Operational

Workspace ONE Access - Germany Operational

Workspace ONE Access - Ireland Operational

Workspace ONE Access - UK Operational

Workspace ONE Access - Japan Operational

Workspace ONE Access - Australia Operational

Workspace ONE Access - Canada Operational

Workspace ONE Access - GovCloud Operational

Workspace ONE Hub Services Catalog Operational

Workspace ONE Hub Services Catalog - US1 Operational

Workspace ONE Hub Services Catalog - US2 Operational

Workspace ONE Hub Services Catalog - US3 Operational

Workspace ONE Hub Services Catalog - Germany Operational

Workspace ONE Hub Services Catalog - Ireland Operational

Workspace ONE Hub Services Catalog -UK Operational

Workspace ONE Hub Services Catalog - Japan Operational

Workspace ONE Hub Services Catalog - Australia Operational

Workspace ONE Hub Services Catalog - Canada Operational

Workspace ONE Hub Services - GovCloud Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Horizon Cloud Service First-Gen: Console Access Weekly Maintenance - Maintenance Window: Wednesday, September 27, 2023, 03:30 UTC- All Regions Sep 26, 2023 23:30 - Sep 27, 2023 02:30 EDT

Horizon Cloud First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Horizon Cloud Maintenance Window:
Start: Wednesday, September 27, 2023, 03:30 UTC
End: Wednesday, September 27, 2023, 06:30 UTC

Impact:
• There will be no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be temporarily unavailable or may appear offline during this brief downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
Posted on Sep 20, 2023 - 11:34 EDT

Workspace ONE Access and Hub Services Certificate Rotation Japan (Full Region) Sep 27, 2023 05:30-06:30 EDT

Workspace ONE Access and Hub Services will be replacing the TLS certificate for vmwareidentity.asia. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Workspace ONE Access SaaS TLS certificates renewal and replacement process (https://kb.vmware.com/s/article/88153) for additional information.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Posted on Sep 21, 2023 - 03:50 EDT

Horizon Cloud Service: Cloud Broker Infrastructure Upgrade - Maintenance Window: Saturday, September 30, 2023 03:30 AM UTC – Germany region Sep 29, 2023 23:30 - Sep 30, 2023 05:30 EDT

Horizon Cloud Service is going to perform a maintenance on Cloud Broker to upgrade its infrastructure in Germany region during the below maintenance window.

Horizon Cloud Maintenance Window:
Start: Saturday, September 30, 2023 03:30 AM UTC
End: Saturday, September 30, 2023 09:30 AM UTC

Impact:
• New desktop launches and existing sessions would be impacted during this downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
Posted on Sep 21, 2023 - 13:03 EDT

Past Incidents

Sep 26, 2023

No incidents reported today.

Sep 25, 2023

No incidents reported.

Sep 24, 2023

No incidents reported.

Sep 23, 2023

Workspace ONE Intelligence: United States data ingestion degradation

Resolved - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support. System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com should you need additional assistance.
Sep 23, 00:51 EDT

Identified - VMware Workspace ONE continues to experience issues. Operations teams are actively working to resolve it. If you have additional questions or concerns, please open a ticket at support.workspaceone.com
Sep 23, 00:35 EDT

Investigating - An incident has been identified and teams are investigating. Please stand by for further updates.
Sep 23, 00:34 EDT

Sep 22, 2023

No incidents reported.

Sep 21, 2023

Workspace ONE Access Database Upgrade Maintenance in GovCloud (Partial Region)

Completed - Database update completed.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Sep 21, 22:38 EDT

In progress - Workspace ONE Access and Hub Services are beginning the database update process in GovCloud for domain access.gc3.workspaceone-gov.com.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Sep 21, 22:37 EDT

Scheduled - Workspace ONE Access is performing maintenance on databases in the GovCloud region for domain access.gc3.workspaceone-gov.com on Thursday, September 21st between 17:00 and 21:00 PDT.

During the maintenance, there will be brief service disruptions impacting new login requests, directory sync, and administrator changes. The disruptions are expected to cumulatively be less than 10 minutes total. Customers might observe higher request latency, a timeout, or a server error response. Users logged in before the maintenance window still will be able to access most service features.

Service reliability is a top priority at Workspace ONE, and we are making continuous improvements to better our systems.
Sep 14, 11:10 EDT

Sep 20, 2023

Workspace ONE Access and Hub Services Database Upgrade in GovCloud (Partial Region)

Completed - Database update completed.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Sep 20, 22:28 EDT

In progress - Workspace ONE Access and Hub Services are beginning the database update process in GovCloud for domain access.gc.workspaceone-gov.com.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Sep 20, 20:03 EDT

Scheduled - Workspace ONE Access is performing maintenance on databases in the GovCloud region for domain access.gc.workspaceone-gov.com on Wednesday, September 20th between 17:00 and 21:00 PDT.

During the maintenance, there will be brief service disruptions impacting new login requests, directory sync, and administrator changes. The disruptions are expected to cumulatively be less than 10 minutes total. Customers might observe higher request latency, a timeout, or a server error response. Users logged in before the maintenance window still will be able to access most service features.

Service reliability is a top priority at Workspace ONE, and we are making continuous improvements to better our systems.
Sep 14, 11:05 EDT

Horizon Cloud Service First-Gen: Console Access Weekly Maintenance - Maintenance Window: Wednesday, September 20, 2023, 03:30 UTC- All Regions

Completed - The maintenance activity has been completed.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thank You,
VMware Horizon Communications Team
Sep 20, 01:06 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 23:30 EDT

Scheduled - Horizon Cloud First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Horizon Cloud Maintenance Window:
Start: Wednesday, September 20, 2023, 03:30 UTC
End: Wednesday, September 20, 2023, 06:30 UTC

Impact:
• There will be no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be temporarily unavailable or may appear offline during this brief downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
Sep 13, 11:35 EDT

Sep 19, 2023

Workspace ONE Access and Hub Services: Certificate Auth Issue (All Clusters)

Monitoring - Workspace ONE Access and Hub Services has completed actions to remediate the issues and confirm that the services are available.
Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.
Sep 19, 22:30 EDT

Investigating - VMware Workspace ONE Access and Hub Services is investigating reports of issues with certificate auth method. We will provide more information shortly. System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.
Sep 19, 22:23 EDT

Sep 18, 2023

No incidents reported.

Sep 17, 2023

Workspace ONE Access database upgrade maintenance in Canada (Full Region)

Completed - Maintenance completed successfully
Sep 17, 02:16 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 00:01 EDT

Scheduled - Workspace ONE Access is performing maintenance on databases in the Canada region for domain vmwareidentity.ca on Sunday, September 17 between 00:00 and 03:00 EDT.

During the maintenance, there will be brief service disruptions impacting new login requests, directory sync, and administrator changes. The disruptions are expected to cumulatively be less than 10 minutes total. Customers might observe higher request latency, a timeout, or a server error response. Users logged in before the maintenance window still will be able to access most service features.

Service reliability is a top priority at Workspace ONE, and we are making continuous improvements to better our systems.
Sep 8, 02:54 EDT

Workspace ONE Access database upgrade maintenance in United States (Full Region)

Completed - Maintenance completed successfully
Sep 17, 02:16 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 00:01 EDT

Scheduled - Workspace ONE Access is performing maintenance on databases in the United States region for domains vmwareidentity.com, workspaceoneaccess.com and workspaceair.com on Sunday, September 17 between 00:00 and 03:00 EDT.

During the maintenance, there will be brief service disruptions impacting new login requests, directory sync, and administrator changes. The disruptions are expected to cumulatively be less than 10 minutes total. Customers might observe higher request latency, a timeout, or a server error response. Users logged in before the maintenance window still will be able to access most service features.

Service reliability is a top priority at Workspace ONE, and we are making continuous improvements to better our systems.
Sep 8, 02:55 EDT

Sep 16, 2023

Horizon Cloud Service First-Gen: Cloud Broker Infrastructure Upgrade - Maintenance Window: Saturday, September 16, 2023 04:30 UTC – US Region

Completed - Horizon Cloud First Gen Cloud Broker Infrastructure Upgrade maintenance is now complete.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thank You,
VMware Horizon Communications Team
Sep 16, 03:49 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 00:30 EDT

Update - We will be undergoing scheduled maintenance during this time.
Sep 8, 04:39 EDT

Update - Horizon Cloud First-Gen is going to perform a maintenance on Cloud Broker to upgrade its infrastructure in the US Region during the below rescheduled maintenance window.

Horizon Cloud Maintenance Window:
Start: Saturday, September 16, 2023, 04:30 UTC
End: Saturday, September 16, 2023, 10:30 UTC

Impact:
New desktop launches and existing sessions would be impacted during this downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thanks for your patience and apologies for any inconvenience caused.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications
Sep 8, 01:23 EDT

Scheduled - Horizon Cloud First-Gen is going to perform a maintenance on Cloud Broker to upgrade its infrastructure in the US Region during the below rescheduled maintenance window.

Horizon Cloud Maintenance Window:
Start: Saturday, September 9, 2023, 04:30 UTC
End: Saturday, September 9, 2023, 10:30 UTC

Impact:
New desktop launches and existing sessions would be impacted during this downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications
Aug 18, 23:48 EDT

Sep 15, 2023

Horizon Cloud Service: AKS Emergency Maintenance - Maintenance Window: Saturday, September 15, 2023, 23:00 UTC – EU North (Ireland)

Completed - Horizon Cloud First Gen AKS Emergency Maintenance is now complete.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thank You,
VMware Horizon Communications Team
Sep 15, 21:17 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 19:01 EDT

Scheduled - Horizon Cloud FirstGen is performing maintenance upgrade on supporting infrastructure (Azure Kubernetes) in EU North (Ireland) region during the below maintenance window.

Horizon Cloud Emergency Maintenance Window:
Start: Saturday, September 15, 2023, 23:00 UTC
End: Saturday, September 16, 2023, 02:00 UTC

Impact:
Possible disruption to services, no outages expected.
Possible degradation in service performance / increase in latency.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at Customer Connect ([https://customerconnect.vmware.com/login)] or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect ([https://kb.vmware.com/s/article/2006985).]

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
Sep 15, 18:58 EDT

Workspace ONE Access database upgrade maintenance in Germany (Full Region)

Completed - Maintenance completed successfully
Sep 15, 17:57 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 15:00 EDT

Scheduled - Workspace ONE Access is performing maintenance on databases in the Germany region for domain vmwareidentity.de on Friday, September 15 between 15:00 and 18:00 EDT.

During the maintenance, there will be brief service disruptions impacting new login requests, directory sync, and administrator changes. The disruptions are expected to cumulatively be less than 10 minutes total. Customers might observe higher request latency, a timeout, or a server error response. Users logged in before the maintenance window still will be able to access most service features.

Service reliability is a top priority at Workspace ONE, and we are making continuous improvements to better our systems.
Sep 8, 02:47 EDT

Workspace ONE Access database upgrade maintenance in United Kingdom (Full Region)

Completed - Maintenance completed successfully
Sep 15, 17:57 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 15:00 EDT

Scheduled - Workspace ONE Access is performing maintenance on databases in the United Kingdom region for domain vmwareidentity.co.uk on Friday, September 15 between 15:00 and 18:00 EDT.

During the maintenance, there will be brief service disruptions impacting new login requests, directory sync, and administrator changes. The disruptions are expected to cumulatively be less than 10 minutes total. Customers might observe higher request latency, a timeout, or a server error response. Users logged in before the maintenance window still will be able to access most service features.

Service reliability is a top priority at Workspace ONE, and we are making continuous improvements to better our systems.
Sep 8, 02:51 EDT

Workspace ONE Access database upgrade maintenance in Ireland (Full Region)

Completed - Maintenance completed successfully
Sep 15, 17:57 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 15:00 EDT

Scheduled - Workspace ONE Access is performing maintenance on databases in the Ireland region for domain vmwareidentity.eu on Friday, September 15 between 15:00 and 18:00 EDT.

During the maintenance, there will be brief service disruptions impacting new login requests, directory sync, and administrator changes. The disruptions are expected to cumulatively be less than 10 minutes total. Customers might observe higher request latency, a timeout, or a server error response. Users logged in before the maintenance window still will be able to access most service features.

Service reliability is a top priority at Workspace ONE, and we are making continuous improvements to better our systems.
Sep 8, 02:49 EDT

Workspace ONE Access database upgrade maintenance in Australia (Full Region)

Completed - Maintenance completed successfully
Sep 15, 14:58 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 12:00 EDT

Scheduled - Workspace ONE Access is performing maintenance on databases in the Australia region for domain vmwareidentity.com.au on Friday, September 15 between 12:00 and 15:00 EDT.

During the maintenance, there will be brief service disruptions impacting new login requests, directory sync, and administrator changes. The disruptions are expected to cumulatively be less than 10 minutes total. Customers might observe higher request latency, a timeout, or a server error response. Users logged in before the maintenance window still will be able to access most service features.

Service reliability is a top priority at Workspace ONE, and we are making continuous improvements to better our systems.
Sep 8, 02:39 EDT

Workspace ONE Access database upgrade maintenance in Japan (Full Region)

Completed - Maintenance completed successfully
Sep 15, 14:58 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 12:00 EDT

Scheduled - Workspace ONE Access is performing maintenance on databases in the Japan region for domain vmwareidentity.asia on Friday, September 15 between 12:00 and 15:00 EDT.

During the maintenance, there will be brief service disruptions impacting new login requests, directory sync, and administrator changes. The disruptions are expected to cumulatively be less than 10 minutes total. Customers might observe higher request latency, a timeout, or a server error response. Users logged in before the maintenance window still will be able to access most service features.

Service reliability is a top priority at Workspace ONE, and we are making continuous improvements to better our systems.
Sep 8, 02:41 EDT

Horizon Cloud Service next-gen: Intermittent Errors – Germany (Partial)

Resolved - The issue is now resolved. We apologize for the inconvenience, and thank you for your patience and continued support.

Service reliability is a top priority at Horizon Cloud Service, and we are continuously improving our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thank You,
VMware Horizon Communications Team
Sep 15, 11:56 EDT

Monitoring - Horizon Cloud Service next-gen and Microsoft have completed actions to remediate the issues and confirm that the services are available.

Horizon Cloud Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.

Thank you for your ongoing patience and cooperation.

Thank You,
VMware Horizon Communications Team
Sep 15, 08:45 EDT

Investigating - Horizon Cloud Service is investigating reports of issues. We will provide more information shortly.

Service reliability is a top priority at Horizon Cloud Service, and we are continuously improving our systems.

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.

Thank You,
VMware Horizon Communications Team
Sep 15, 07:53 EDT

Sep 14, 2023

No incidents reported.

Sep 13, 2023

Horizon Cloud Service First-Gen: Console Access Weekly Maintenance - Maintenance Window: Wednesday, September 13, 2023, 03:30 UTC- All Regions

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 23:32 EDT

Update - We will be undergoing scheduled maintenance during this time.
Sep 7, 14:29 EDT

Scheduled - Horizon Cloud First-Gen is undergoing weekly scheduled maintenance on the Horizon Cloud Console Access.

Horizon Cloud Maintenance Window:
Start: Wednesday, September 13, 2023, 03:30 UTC
End: Wednesday, September 13, 2023, 06:30 UTC

Impact:
• There will be no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be temporarily unavailable or may appear offline during this brief downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
Sep 6, 11:37 EDT

Sep 12, 2023

Workspace ONE Assist Monthly Datacenter Maintenance USA Region

Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at VMware Workspace ONE Assist.

Please visit support.workspaceone.com if you need additional assistance.
Sep 12, 05:05 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 01:01 EDT

Scheduled - Workspace ONE Assist team has scheduled a maintenance activity to install latest Windows Patch Updates

Workspace ONE Assist Maintenance Window on Production:
• Start: Monday, September 12th, 2023 01:00AM EDT
• End: Monday, September 12th, 2023 05:00AM EDT

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Workspace ONE Assist Team
Sep 1, 23:21 EDT