VMware Workspace ONE Status

All Systems Operational

Workspace ONE Assist - Germany Operational

Workspace ONE Assist - USA Operational

Workspace ONE Assist - Australia Operational

Workspace ONE Assist - UK Operational

Workspace ONE Assist - Canada Operational

Workspace ONE Access - US1 Operational

Workspace ONE Hub Services Catalog - US1 Operational

Workspace ONE Access - US2 Operational

Workspace ONE Hub Services Catalog - US2 Operational

Workspace ONE Access - US3 Operational

Workspace ONE Hub Services Catalog - US3 Operational

Access - Germany Operational

Workspace ONE Hub Services Catalog - Germany Operational

Workspace ONE Access - Ireland Operational

Workspace ONE Hub Services Catalog - Ireland Operational

Workspace ONE Access - UK Operational

Workspace ONE Access -Japan Operational

Workspace ONE Access - Australia Operational

Workspace ONE Access - Canada Operational

Workspace ONE Hub Services Catalog -UK Operational

Workspace ONE Hub Services Catalog - Japan Operational

Workspace ONE Hub Services Catalog - Australia Operational

Workspace ONE Hub Services Catalog - Canada Operational

Horizon Cloud Services Operational

HCS Cloud Hosted on IBM/SL - GERMANY - Frankfurt Operational

HCS Cloud Hosted on IBM/SL - JAPAN - Tokyo Operational

HCS Cloud Hosted on IBM/SL - UK - Chessington Operational

HCS Cloud Hosted on IBM/SL - USA - Northern California Operational

HCS Cloud Hosted on IBM/SL - USA - Texas Operational

HCS Cloud Hosted on IBM/SL - USA - Virginia Operational

AWS Cloud Control Plane - APAC Operational

Horizon Cloud Control Plane - Australia 2 Operational

Workspace ONE Intelligence Operational

Workspace ONE Data Center Console Access - US Operational

Workspace ONE Data Center Data Ingest - US Operational

Workspace ONE Data Center Console Access - DE Operational

Workspace ONE Data Center Data Ingest - DE Operational

Workspace ONE Data Center Console Access - EMEA Operational

Workspace ONE Data Center Data Ingest - EMEA Operational

Workspace ONE Data Center Console Access - Australia Operational

Workspace ONE Data Center Data Ingest - Australia Operational

Workspace ONE Data Center Console Access - Canada Operational

Workspace ONE Data Center Data Ingest - Canada Operational

Workspace ONE Data Center Console Access - APAC Operational

Workspace ONE Data Center Data Ingest - APAC Operational

Workspace ONE Data Center Console Access - London Operational

Workspace ONE Data Center Data Ingest - London Operational

Workspace ONE UEM Operational

Workspace ONE UEM - USA Operational

Workspace ONE UEM - Germany Operational

Workspace ONE UEM - Japan Operational

Workspace ONE UEM - UK Operational

Workspace ONE UEM - Australia Operational

Workspace ONE UEM - Canada Operational

Workspace ONE UEM - Hong Kong Operational

Workspace ONE UEM - Singapore Operational

Cloud Notification Services (for ENS) - Global Operational

My Workspace ONE - Global Operational

App Wrapping Operational

AWCP (for APNs) - Global Operational

SMTP UEM - USA Operational

Workspace ONE UEM - India Operational

Workspace-One-UEM - USA Operational

VMware Seeded Apps (Workspace One Launcher) - Global Operational

Workspace ONE Email Notification Service 2-US Operational

Workspace ONE Email Notification Service 2-Germany Operational

Workspace ONE Email Notification Service 2-Japan Operational

Workspace ONE Email Notification Service 2-UK Operational

Campus - US Operational

Campus - Australia Operational

Horizon Cloud Monitoring Services (CMS) Operational

Cloud Monitoring Service (CMS) – United States Operational

Cloud Monitoring Service (CMS) – UK Operational

Cloud Monitoring Service (CMS) – Germany Operational

Cloud Monitoring Service (CMS) – Japan Operational

Cloud Monitoring Service (CMS) – Australia Operational

Console Access (Horizon Cloud Admin Console) Operational

Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) Operational

Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) 2 Operational

Console Access (Horizon Cloud Admin Console) – AP Japan East Operational

Console Access (Horizon Cloud Admin Console) – EU UK South (London) Operational

Console Access (Horizon Cloud Admin Console) – EU North (Ireland) 2 Operational

Console Access (Horizon Cloud Admin Console) – EU North (Ireland) Operational

Console Access (Horizon Cloud Admin Console) – US West 2 Operational

Console Access (Horizon Cloud Admin Console) – US North Central (Illinois) Operational

Console Access (Horizon Cloud Admin Console) – Germany West Central (Frankfurt) Operational

Horizon Cloud Universal Broker Operational

Horizon Cloud Universal Broker - USA Operational

Horizon Cloud Universal Broker - Europe Operational

Horizon Cloud Universal Broker - APAC Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Horizon Cloud On IBM Cloud – Multiple Data Centers - Maintenance Window : Saturday July 31, 2021 13:00 UTC Jul 31, 09:00-17:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
Jul 23, 21:47 EDT

Scheduled - Please be advised that Horizon Cloud partner IBM Cloud will be migrating VMware's private network into a VRF during this maintenance window. IBM will also be migrating the Direct Links in WDC02 over to a new set of routers.

Maintenance Window:
Start: Saturday, July 31, 2021 13:00 UTC
End : Saturday, July 31, 2021 21:00 UTC
Data center Affected: GERMANY - Frankfurt, JAPAN - Tokyo, UK - Chessington, UK - Farnborough, USA - Northern California, USA - Texas and USA - Virginia

Change Details:
Reclaim all Direct Links on the VMware public Accounts (US/EMEA/APAC)
Convert the private network into a VRF
Migrate the WDC02 Direct Links over to the new routers
Rebuild all Direct Links on the VMware public Account

Business Impact: Below listed objects maybe inaccessible in 3 regions(US/EMEA/APAC)
All Direct Links will be down for most of the maintenance
VPN and Direct Link customers will be down during the VRF migration
Virtual Desktops up-time and Network connectivity - We are expecting interruption in accessing existing desktops.
Provisioning of new Virtual Desktops - During this window provision of new Virtual Desktops will be impacted.
Virtual Desktops power operations - During this window power operations to existing Virtual Desktops will be impacted.
Changes to the existing pool – Any pool changes will be impacted.

Impact Duration:
8 hours of customer impact is expected during this maintenance activity.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information and Support: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this maintenance is completed.
Jul 16, 01:11 EDT

Past Incidents

Jul 25, 2021

No incidents reported today.

Jul 24, 2021

No incidents reported.

Jul 23, 2021

Horizon Cloud on Azure: Control Plane Upgrade for NorthCentral US environment - Maintenance Window: Friday, July 23, 2021 at 03:00 AM UTC

Completed - The maintenance activity has been completed.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.
Jul 23, 00:19 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 23:00 EDT

Scheduled - Horizon Cloud Service is performing a control plane upgrade on NorthCentral US Horizon Control Plane environment in the below maintenance window.

Horizon Cloud Maintenance Window:
• Start: Friday, July 23, 2021 at 03:00 AM UTC
• End: Friday, July 23, 2021 at 04:30 AM UTC

Impact:
All NorthCentral US Horizon Control Plane customers may have issues accessing Horizon Admin Console during this 90 minutes maintenance window.
Customer Action Items: It may be noted that Current IP 65.52.242.64 for NorthCentral US Horizon Control Plane will be changed to 20.88.0.207 post migration and it is requested to make sure new IP is whitelisted ahead of migration.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Thanks for your patience.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
Jul 16, 15:10 EDT

Jul 22, 2021

Jul 21, 2021

Horizon Cloud on Azure: Control Plane Upgrade - Maintenance Window: Wednesday, July 21, 2021 at 19:30 UTC

Completed - The scheduled maintenance has been completed.
Jul 21, 17:58 EDT

Update - Our DevOps team is performing the maintenance and requires, 1 hour extension.

Sorry for the inconvenience caused.
Jul 21, 16:54 EDT

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 21, 16:50 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 15:30 EDT

Update - We will be undergoing scheduled maintenance during this time.
Jul 13, 03:56 EDT

Update - We will be undergoing scheduled maintenance during this time.
Jul 12, 15:37 EDT

Update - We will be undergoing scheduled maintenance during this time.
Jul 12, 15:36 EDT

Scheduled - Horizon Cloud Service is performing a control plane upgrade on North-Europe in the below maintenance window.

Horizon Cloud Maintenance Window:
• Start: Wednesday, July 21, 2021 at 19:30 UTC
• End: Wednesday, July 21, 2021 at 22:00 UTC

Impact: All North-Europe customers may have issues accessing Horizon Admin Console during this 90 minutes maintenance window

Customer Action Items: It may be noted that Current IP 137.116.229.229 for North-Europe Region Horizon Control Plane will be changed to 20.54.41.90 post migration and it is requested to make sure new IP is whitelisted ahead of migration.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.
Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Jul 12, 15:32 EDT

Workspace ONE Intelligence US Data Center Maintenance

Completed - The scheduled maintenance has been completed.
Jul 21, 15:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 13:00 EDT

Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 14, 15:01 EDT

Jul 20, 2021

Horizon Cloud on Azure: Control Plane Weekly Maintenance - Maintenance Window: Tuesday, July 20, 2021, 04:30 UTC - All Regions

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 00:31 EDT

Scheduled - Horizon Cloud is undergoing the weekly scheduled maintenance on the Horizon Cloud Control Plane.

Horizon Cloud Maintenance Window:
• Start: Tuesday, July 20, 2021, 04:30 UTC
• End: Tuesday, July 20, 2021, 08:30 UTC

Impact:
• There will be no impact on end-users and their ability to connect to their desktops
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be temporarily unavailable or may appear offline during this brief downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Thanks for your patience.

Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Jul 20, 00:14 EDT

Jul 19, 2021

Workspace ONE Access and Hub Services: Application Launch Issues / (United States) (Partial Region)

Resolved - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.

Please visit https://support.workspaceone.com if you need additional assistance.
Jul 19, 11:55 EDT

Monitoring - Workspace ONE Access and Hub Services has completed actions to remediate the issues and confirm that the services are available.

Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.

If you have additional questions or concerns, please open a ticket at https://support.workspaceone.com.
Jul 19, 11:31 EDT

Investigating - Workspace ONE Access and Hub Services is investigating reports of issues launching applications. We will provide more information shortly.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems. Please visit https://support.workspaceone.com if you need additional assistance.
Jul 19, 11:19 EDT

Jul 18, 2021

Workspace ONE UEM: Maintenance July 17th, 2021 / USA (Full Region)

Completed - The scheduled maintenance has been completed.
Jul 18, 01:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 21:01 EDT

Update - We will be undergoing scheduled maintenance during this time.
Jun 30, 15:51 EDT

Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on July 17, 2021.

Maintenance Window:
• Start: Sunday, July 18, 2021, 01:00 UTC
• End: Sunday, July 18, 2021, 05:00 UTC

Change:
Certificate renewal on core network switches

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
No actions required before or after the change.

Downtime:
We expect no more than 5 minutes of downtime for this maintenance

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.
Jun 30, 15:49 EDT

Jul 17, 2021

Workspace ONE UEM: Maintenance July 17, 2021 / USA (Partial Region)

Completed - The scheduled maintenance has been completed.
Jul 17, 01:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 21:01 EDT

Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on July 17th, 2021.

Maintenance Window:
• Start: Saturday, July 17, 2021, 01:00 UTC
• End: Saturday, July 17, 2021, 05:00 UTC Change: Update file storage hardware

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During this time frame, you can expect the following:
-Admin users will not be able to upload internal applications or content to the Web Console or via API
-Devices may see errors when downloading internal applications or content
-Applications and content hosted on 3rd party stores or on-premise solutions will not be affected

Downtime:
No downtime is expected for this maintenance

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.
Jul 8, 17:19 EDT

Jul 16, 2021

Jul 15, 2021

Workspace ONE Access: Errors / (Ireland) (Partial Region)

Monitoring - Workspace ONE Access has completed actions to remediate the issues and confirm that the services are available.

Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.

If you have additional questions or concerns, please open a ticket at https://support.workspaceone.com.
Jul 15, 18:17 EDT

Investigating - Workspace ONE Access is investigating reports of issues. We will provide more information shortly.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems. Please visit https://support.workspaceone.com if you need additional assistance.
Jul 15, 17:39 EDT

Horizon Cloud on Azure: Control Plane Weekly Maintenance - Maintenance Window: Thursday, July 15, 2021, 04:30 UTC - All Regions

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 00:30 EDT

Scheduled - Horizon Cloud is undergoing the weekly scheduled maintenance on the Horizon Cloud Control Plane.

Horizon Cloud Maintenance Window:
• Start: Thursday, July 15, 2021, 04:30 UTC
• End: Thursday, July 15, 2021, 08:30 UTC

Impact:
• There will be no impact on end-users and their ability to connect to their desktops
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be temporarily unavailable or may appear offline during this brief downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Thanks for your patience.

Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Jul 15, 00:11 EDT

Jul 14, 2021

Workspace ONE Access and Hub Services: Increased Request Error Rate / (United States) (Partial Region)

Investigating - Workspace ONE Access and Hub Services is investigating increased error rates for requests made to the service. There may be limited or no service impact at this time.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems. Please visit https://support.workspaceone.com if you need additional assistance.
Jul 14, 16:27 EDT

Workspace ONE Intelligence US Data Center Maintenance

Completed - The scheduled maintenance has been completed.
Jul 14, 16:25 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 15:00 EDT

Scheduled - Console access will not be available during this time.
Jul 7, 19:21 EDT

Workspace ONE Intelligence DE Data Center Maintenance

Completed - The scheduled maintenance has been completed.
Jul 14, 14:49 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 13:00 EDT

Scheduled - Workspace ONE Intelligence DE Data Center Maintenance
Jul 7, 19:19 EDT

Horizon Cloud on Azure: Control Plane Upgrade for Japan environment - Maintenance Window: Wednesday, July 14, 2021 at 15:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 11:00 EDT

Scheduled - Horizon Cloud Service is performing a control plane upgrade on Japan environment in the below maintenance window.

Horizon Cloud Maintenance Window:
• Start: Wednesday, July 14, 2021 at 15:00 UTC
• End: Wednesday, July 14, 2021 at 16:30 UTC

Impact: All Japan customers may have issues accessing Horizon Admin Console during this 90 minutes maintenance window

Customer Action Items: It may be noted that Current IP (20.48.66.153 ) for Japan Region Horizon Control Plane will be changed to 20.78.24.77 post migration and it is requested to make sure new IP is whitelisted ahead of migration.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Jul 6, 12:07 EDT

Workspace ONE Intelligence EMEA Data Center Maintenance

Completed - The scheduled maintenance has been completed.
Jul 14, 11:31 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 11:00 EDT

Scheduled - Console access will not be available during this time.
Jul 7, 19:19 EDT

Jul 13, 2021

Workspace ONE Intelilgence APAC Data Center Maintenance

Completed - The scheduled maintenance has been completed.
Jul 13, 19:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 17:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
Jul 7, 19:17 EDT

Update - We will be undergoing scheduled maintenance during this time.
Jul 7, 19:13 EDT

Scheduled - Console access will not be available during this time.
Jul 7, 19:13 EDT

Workspace ONE Intelligence Australia Data Center Maintenance

Completed - The scheduled maintenance has been completed.
Jul 13, 15:51 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 15:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
Jul 7, 19:15 EDT

Update - We will be undergoing scheduled maintenance during this time.
Jul 7, 19:11 EDT

Scheduled - Console access will not be available during this time.
Jul 7, 19:11 EDT

Workspace ONE Intelligence Canada Data Center Maintenance

Completed - The scheduled maintenance has been completed.
Jul 13, 13:39 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 13:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
Jul 7, 19:17 EDT

Update - We will be undergoing scheduled maintenance during this time.
Jul 7, 19:09 EDT

Scheduled - Console access will not be available during this time.
Jul 7, 19:09 EDT

Horizon Cloud Pods may be intermittently showing as disconnected in Horizon Cloud Universal Console

Resolved - This incident has been resolved.
Jul 13, 12:45 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 13, 10:01 EDT

Investigating - We are currently investigating an issue where some Horizon Cloud Pods may be briefly showing as disconnected in Horizon Cloud Universal Console.
Jul 13, 09:27 EDT

Workspace ONE Intelligence London Data Center Maintenance

Completed - The scheduled maintenance has been completed.
Jul 13, 12:29 EDT

Update - Maintenance was successful.
Jul 13, 12:29 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 11:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
Jul 7, 19:15 EDT

Update - We will be undergoing scheduled maintenance during this time.
Jul 7, 19:07 EDT

Scheduled - Console access will not be available during this time.
Jul 7, 19:07 EDT

Jul 12, 2021

Workspace ONE Intelligence Sandbox Data Center Maintenance

Completed - The scheduled maintenance has been completed.
Jul 12, 17:45 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 17:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
Jul 7, 19:15 EDT

Update - We will be undergoing scheduled maintenance during this time.
Jul 7, 19:07 EDT

Scheduled - Console access will not be available during this time.
Jul 7, 16:55 EDT

Jul 11, 2021

No incidents reported.