All Systems Operational
Workspace ONE Assist - Germany Operational
Workspace ONE Assist - USA Operational
Workspace ONE Assist - Australia Operational
Workspace ONE Assist - UK Operational
Workspace ONE Assist - Canada Operational
Workspace ONE Access - US1 Operational
Workspace ONE Hub Services Catalog - US1 Operational
Workspace ONE Access - US2 Operational
Workspace ONE Hub Services Catalog - US2 Operational
Workspace ONE Access - US3 Operational
Workspace ONE Hub Services Catalog - US3 Operational
Access - Germany Operational
Workspace ONE Hub Services Catalog - Germany Operational
Workspace ONE Access - Ireland Operational
Workspace ONE Hub Services Catalog - Ireland Operational
Workspace ONE Access - UK Operational
Workspace ONE Access -Japan Operational
Workspace ONE Access - Australia Operational
Workspace ONE Access - Canada Operational
Workspace ONE Hub Services Catalog -UK Operational
Workspace ONE Hub Services Catalog - Japan Operational
Workspace ONE Hub Services Catalog - Australia Operational
Workspace ONE Hub Services Catalog - Canada Operational
Workspace ONE Email Notification Service 2-US Operational
Workspace ONE Email Notification Service 2-Germany Operational
Workspace ONE Email Notification Service 2-Japan Operational
Workspace ONE Email Notification Service 2-UK Operational
Workspace ONE Assist - Singapore Operational
Horizon Cloud Services Operational
HCS Cloud Hosted on IBM/SL - GERMANY - Frankfurt Operational
HCS Cloud Hosted on IBM/SL - JAPAN - Tokyo Operational
HCS Cloud Hosted on IBM/SL - UK - Chessington Operational
HCS Cloud Hosted on IBM/SL - USA - Northern California Operational
HCS Cloud Hosted on IBM/SL - USA - Texas Operational
HCS Cloud Hosted on IBM/SL - USA - Virginia Operational
AWS Cloud Control Plane - APAC Operational
Horizon Cloud Control Plane - Australia 2 Operational
Horizon Cloud Monitoring Services (CMS) Operational
Cloud Monitoring Service (CMS) – United States Operational
Cloud Monitoring Service (CMS) – UK Operational
Cloud Monitoring Service (CMS) – Germany Operational
Cloud Monitoring Service (CMS) – Japan Operational
Cloud Monitoring Service (CMS) – Australia Operational
Workspace ONE Intelligence Operational
Workspace ONE Data Center Console Access - US Operational
Workspace ONE Data Center Data Ingest - US Operational
Workspace ONE Data Center Console Access - DE Operational
Workspace ONE Data Center Data Ingest - DE Operational
Workspace ONE Data Center Console Access - EMEA Operational
Workspace ONE Data Center Data Ingest - EMEA Operational
Workspace ONE Data Center Console Access - Australia Operational
Workspace ONE Data Center Data Ingest - Australia Operational
Workspace ONE Data Center Console Access - Canada Operational
Workspace ONE Data Center Data Ingest - Canada Operational
Workspace ONE Data Center Console Access - APAC Operational
Workspace ONE Data Center Data Ingest - APAC Operational
Workspace ONE Data Center Console Access - London Operational
Workspace ONE Data Center Data Ingest - London Operational
Workspace ONE Data Center Console Access - GovCloud Operational
Workspace ONE Data Center Data Ingest - GovCloud Operational
Workspace ONE UEM Operational
Workspace ONE UEM - USA Operational
Workspace ONE UEM - Germany Operational
Workspace ONE UEM - Japan Operational
Workspace ONE UEM - UK Operational
Workspace ONE UEM - Australia Operational
Workspace ONE UEM - Canada Operational
Workspace ONE UEM - Singapore Operational
Cloud Notification Services (for ENS) - Global Operational
My Workspace ONE - Global Operational
App Wrapping Operational
AWCP (for APNs) - Global Operational
SMTP UEM - USA Operational
Workspace ONE UEM - India Operational
Auto-Discovery - USA Operational
VMware Seeded Apps (Workspace One Launcher) - Global Operational
Workspace ONE UEM - GovCloud Operational
Cloud Notification Service (For ENS) - GovCloud Operational
SMTP - GovCloud Operational
Workspace ONE Email Notification Service 2 - GovCloud Operational
Console Access (Horizon Cloud Admin Console) Operational
Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) Operational
Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) 2 Operational
Console Access (Horizon Cloud Admin Console) – AP Japan East Operational
Console Access (Horizon Cloud Admin Console) – EU UK South (London) Operational
Console Access (Horizon Cloud Admin Console) – EU North (Ireland) 2 Operational
Console Access (Horizon Cloud Admin Console) – EU North (Ireland) Operational
Console Access (Horizon Cloud Admin Console) – US West 2 Operational
Console Access (Horizon Cloud Admin Console) – US North Central (Illinois) Operational
Console Access (Horizon Cloud Admin Console) – Germany West Central (Frankfurt) Operational
Horizon Cloud Universal Broker Operational
Horizon Cloud Universal Broker - USA Operational
Horizon Cloud Universal Broker - Europe Operational
Horizon Cloud Universal Broker - APAC Operational
Workspace ONE Experience Workflows Operational
WS1 Experience Workflows-Canada Operational
WS1 Experience Workflows-Australia Operational
WS1 Experience Workflows-UK Operational
WS1 Experience Workflows-Ireland Operational
WS1 Experience Workflows-Germany Operational
WS1 Experience Workflows-US1 Operational
WS1 Experience Workflows-US2 Operational
WS1 Experience Workflows-US3 Operational
WS1 Experience Workflows-Preview Operational
Horizon Cloud Service Next-Gen Operational
Horizon Cloud Service Next-Gen - United States Operational
Horizon Cloud Service Next-Gen - Germany Operational
Horizon Cloud Service Next-Gen - Ireland Operational
Horizon Cloud Service Next-Gen - Japan Operational
Workspace ONE Access - GovCloud Operational
Workspace ONE Hub Services - GovCloud Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Horizon Cloud is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Horizon Cloud Maintenance Window:
• Start: Wednesday, May 18, 2022, 03:30 UTC
• End: Wednesday, May 18, 2022, 06:30 UTC

Impact:
• There will be no impact on end-users and their ability to connect to their desktops
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be temporarily unavailable or may appear offline
during this brief downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Thanks for your patience.

Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
Posted on May 11, 12:39 EDT
Update - Workspace ONE UEM is scheduled to undergo maintenance on May 20, 2022.

Maintenance Window:
• Start: Friday, May 20, 2022, 14:00 UTC
• End: Friday, May 20, 2022, 18:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.
May 13, 03:38 EDT
Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on May 20, 2022.

Maintenance Window:
• Start: Friday, May 20, 2022, 14:00 UTC
• End: Friday, May 20, 2022, 18:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.
May 13, 03:36 EDT
Workspace ONE UEM is scheduled to undergo maintenance on May 20, 2022.

Maintenance Window:
• Start: Friday, May 20, 2022, 14:00 UTC
• End: Friday, May 20, 2022, 18:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.
Posted on May 13, 03:38 EDT
Workspace ONE UEM is scheduled to undergo maintenance on May 20, 2022.

Maintenance Window:
• Start: Friday, May 20, 2022, 14:00 UTC
• End: Friday, May 20, 2022, 18:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.
Posted on May 13, 03:36 EDT
Workspace ONE UEM is scheduled to undergo maintenance on May 20, 2022.

Maintenance Window:
• Start: Friday, May 20, 2022, 14:00 UTC
• End: Friday, May 20, 2022, 18:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.
Posted on May 13, 03:40 EDT
Workspace ONE UEM is scheduled to undergo maintenance on May 21, 2022.

Maintenance Window:
• Start: Saturday, May 21, 2022, 01:00 UTC
• End: Saturday, May 21, 2022, 05:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.
Posted on May 13, 03:24 EDT
Workspace ONE UEM is scheduled to undergo maintenance on May 21, 2022.

Maintenance Window:
• Start: Saturday, May 21, 2022, 01:00 UTC
• End: Saturday, May 21, 2022, 05:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.
Posted on May 13, 03:26 EDT
Workspace ONE UEM is scheduled to undergo maintenance on May 22, 2022.

Maintenance Window:
• Start: Sunday, May 22, 2022, 01:00 UTC
• End: Sunday, May 22, 2022, 05:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.
Posted on May 13, 03:30 EDT
Workspace ONE UEM is scheduled to undergo maintenance on May 22, 2022.

Maintenance Window:
• Start: Sunday, May 22, 2022, 01:00 UTC
• End: Sunday, May 22, 2022, 05:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.
Posted on May 13, 03:32 EDT
Horizon Cloud Service is performing an AKS upgrade to the 1.21.9 version on Australia region in the below maintenance window.

Horizon Cloud Maintenance Window:
• Start: Tuesday, May 24, 2021, 13:30 UTC
• End: Tuesday, May 24, 2021, 16:30 UTC

Impact:
There can be intermittent access issues due to this maintenance for customers who will be trying to access their desktop/ applications using Cloud Broker.

Impact Duration:
• During this maintenance there will be a brief downtime (20 – 30 minutes) on the Cloud broker Console.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Thanks for your patience.

Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
Posted on May 12, 20:38 EDT
Horizon Cloud Service is performing an AKS upgrade to the 1.21.9 version on the North Europe region in the below maintenance window.

Horizon Cloud Maintenance Window:
• Start: Thursday, May 26, 2022, 11:30 UTC
• End: Thursday, May 26, 2022, 14:30 UTC

Impact:
There can be intermittent access issues due to this maintenance for customers who will be trying to access their desktop/ applications using Cloud Broker.

Impact Duration:
• During this maintenance there will be a brief downtime (20 – 30 minutes) on the Cloud broker Console.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Thanks for your patience.

Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
Posted on May 12, 20:56 EDT
Horizon Cloud Service is performing an AKS upgrade to the 1.21.9 version on the UK South region in the below maintenance window.

Horizon Cloud Maintenance Window:
• Start: Friday, May 27, 2022, 11:30 UTC
• End: Friday, May 27, 2022, 14:30 UTC

Impact:
There can be intermittent access issues due to this maintenance for customers who will be trying to access their desktop/ applications using Cloud Broker.

Impact Duration:
• During this maintenance there will be a brief downtime (20 – 30 minutes) on the Cloud broker Console.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Thanks for your patience.

Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
Posted on May 12, 22:53 EDT
Horizon Cloud Service is performing an AKS upgrade to the 1.21.9 version on the Germany region in the below maintenance window.

Horizon Cloud Maintenance Window:
• Start: Friday, May 27, 2022, 14:30 UTC
• End: Friday, May 27, 2022, 17:30 UTC

Impact:
There can be intermittent access issues due to this maintenance for customers who will be trying to access their desktop/ applications using Cloud Broker.

Impact Duration:
• During this maintenance there will be a brief downtime (20 – 30 minutes) on the Cloud broker Console.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Thanks for your patience.

Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
Posted on May 12, 23:03 EDT
Horizon Cloud Service is performing an AKS upgrade to the 1.21.9 version on the Japan region in the below maintenance window.

Horizon Cloud Maintenance Window:
• Start: Saturday, May 28, 2022, 14:30 UTC
• End: Saturday, May 28, 2022, 17:30 UTC

Impact:
There can be intermittent access issues due to this maintenance for customers who will be trying to access their desktop/ applications using Cloud Broker.

Impact Duration:
• During this maintenance there will be a brief downtime (20 – 30 minutes) on the Cloud broker Console.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Thanks for your patience.

Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
Posted on May 12, 23:08 EDT
Horizon Cloud Service is performing an AKS upgrade to the 1.21.9 version on the US region in the below maintenance window.

Horizon Cloud Maintenance Window:
• Start: Sunday, May 29, 2022, 07:00 UTC
• End: Sunday, May 29, 2022, 10:00 UTC

Impact:
There can be intermittent access issues due to this maintenance for customers who will be trying to access their desktop/ applications using Cloud Broker.

Impact Duration:
• During this maintenance there will be a brief downtime (20 – 30 minutes) on the Cloud broker Console.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Thanks for your patience.

Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
Posted on May 12, 23:13 EDT
Past Incidents
May 16, 2022

No incidents reported today.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022

No incidents reported.

May 11, 2022
Completed - The scheduled maintenance has been completed.
May 11, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 11:00 EDT
Scheduled - Workspace ONE Assist team has scheduled a maintenance activity to upgrade the Assist version from 22.03 to 22.04

Workspace ONE Assist Maintenance Window on (RMAU01):

• Start: Wednesday, May 11th, 2022, 11:00 AM EST
• End: Wednesday, May 11th, 2022, 3:00 PM EST

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime in the environment. The maintenance will be conducted during business off-hours.

Downtime:
• No downtime is expected for this maintenance

Thanks for your patience.

Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Workspace ONE Assist Team
Apr 20, 05:20 EDT
Completed - The scheduled maintenance has been completed.
May 11, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 01:00 EDT
Scheduled - Workspace ONE Assist team has scheduled a maintenance activity to upgrade the Assist version from 22.03 to 22.04

Workspace ONE Assist Maintenance Window on (RMCA01):

• Start: Wednesday, May 11th, 2022, 1:00 AM EST
• End: Wednesday, May 11th, 2022, 5:00 AM EST

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime in the environment. The maintenance will be conducted during business off-hours.

Downtime:
• No downtime is expected for this maintenance

Thanks for your patience.

Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Workspace ONE Assist Team
Apr 20, 05:18 EDT
May 10, 2022
Completed - The scheduled maintenance has been completed.
May 10, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 19:01 EDT
Scheduled - Workspace ONE Assist team has scheduled a maintenance activity to upgrade the Assist version from 22.03 to 22.04

Workspace ONE Assist Maintenance Window on (RMDE01):

• Start: Tuesday, May 10th, 2022, 7:00 PM EST
• End: Tuesday, May 10th, 2022, 11:00 PM EST

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime in the environment. The maintenance will be conducted during business off-hours.

Downtime:
• No downtime is expected for this maintenance

Thanks for your patience.

Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Workspace ONE Assist Team
Apr 20, 05:16 EDT
Completed - The scheduled maintenance has been completed.
May 10, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 12:00 EDT
Update - Maintenance will begin as scheduled in 60 minutes.
May 10, 11:00 EDT
Scheduled - Workspace ONE Assist team has scheduled a maintenance activity to upgrade the Assist version from 22.03 to 22.04

Workspace ONE Assist Maintenance Window on (RMJP01):

• Start: Tuesday, May 10th, 2022, 12:00 PM EST
• End: Tuesday, May 10th, 2022, 4:00 PM EST

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime in the environment. The maintenance will be conducted during business off-hours.

Downtime:
• No downtime is expected for this maintenance

Thanks for your patience.

Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Workspace ONE Assist Team
Apr 20, 05:12 EDT
Completed - The maintenance activity has been completed for all regions.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Thank You,
VMware Horizon Communications Team
May 10, 06:30 EDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
May 10, 03:10 EDT
Update - The maintenance activity has been completed for all regions except US North Central (Illinois) and AP Japan East region. We need another 3 hours of window extension to complete this maintenance for US North Central (Illinois) and AP Japan East. So, the window is extended to 10:00 UTC.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
May 10, 03:09 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 23:30 EDT
Update - We will be undergoing scheduled maintenance during this time.
May 4, 11:59 EDT
Scheduled - Horizon Cloud is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Horizon Cloud Maintenance Window:
• Start: Tuesday, May 10, 2022, 03:30 UTC
• End: Tuesday, May 10, 2022, 06:30 UTC

Impact:
• There will be no impact on end-users and their ability to connect to their desktops
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be temporarily unavailable or may appear offline during this brief downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Thanks for your patience.

Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
May 4, 11:35 EDT
Completed - The scheduled maintenance has been completed.
May 10, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 20:00 EDT
Scheduled - Workspace ONE Assist team has scheduled a maintenance activity to upgrade the Assist version from 22.03 to 22.04

Workspace ONE Assist Maintenance Window on (RMUK01):

• Start: Monday, May 9th, 2022, 08:00 PM EST
• End: Tuesday, May 10th, 2022, 12:00 AM EST

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime in the environment. The maintenance will be conducted during business off-hours.

Downtime:
• No downtime is expected for this maintenance

Thanks for your patience.

Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Workspace ONE Assist Team
Apr 20, 05:10 EDT
May 9, 2022
Resolved - VMware Horizon Cloud Service team has resolved the issue related to Control Plane located at US North Central(Illinois) Region.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.

Thank You,
VMware Horizon Communications
May 9, 17:44 EDT
Update - VMware Team is working on it and root cause is not known yet, We keep you posted with further updates shortly.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.

Thank You,
VMware Horizon Communications
May 9, 14:53 EDT
Investigating - VMware Horizon Cloud Service monitoring team has identified an intermittent issue with Control Plane located at US North Central(Illinois) Region. Customer Admin users may intermittently see issues in login also face issues in editing the pools on Admin Portal. Our team is working on the issue with high priority. We keep you posted with further updates shortly.

Impact:
Admins may intermittently see issues in login to Admin Portal
Admins may see issues in editing the pools

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.

Thank You,
VMware Horizon Communications
May 9, 13:39 EDT
Completed - The scheduled maintenance has been completed.
May 9, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 12:00 EDT
Scheduled - Workspace ONE Assist team has scheduled a maintenance activity to upgrade the Assist version from 22.03 to 22.04

Workspace ONE Assist Maintenance Window on (RMSG01):

• Start: Monday, May 9th, 2022, 12:00 PM EST
• End: Monday, May 9th, 2022, 4:00 PM EST

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime in the environment. The maintenance will be conducted during business off-hours.

Downtime:
• No downtime is expected for this maintenance

Thanks for your patience.

Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Workspace ONE Assist Team
Apr 20, 05:06 EDT
May 8, 2022
Completed - The scheduled maintenance has been completed.
May 8, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 01:00 EDT
Scheduled - Workspace ONE Assist team has scheduled a maintenance activity to upgrade the Assist version from 22.03 to 22.04

Workspace ONE Assist Maintenance Window on US-Prod (RM01.AWMDM.COM):

• Start: Sunday, May 8th, 2022, 1:00 AM EST
• End: Sunday, May 8th, 2022, 5:00 AM EST

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into the Remote Assist server.

Impact Duration:
• We do not expect any downtime in the environment. The maintenance will be conducted during business off-hours.

Downtime:
• No downtime is expected for this maintenance

Thanks for your patience.

Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Workspace ONE Assist Team
Apr 20, 05:02 EDT
May 7, 2022

No incidents reported.

May 6, 2022

No incidents reported.

May 5, 2022

No incidents reported.

May 4, 2022
Completed - The scheduled maintenance has been completed.
May 4, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 01:00 EDT
Scheduled - Workspace ONE Assist team has scheduled a maintenance activity to upgrade the Assist version from 22.03 to 22.04

Workspace ONE Assist Maintenance Window on US-Stage (RMSTAGE01):

• Start: Wednesday, May 4th, 2022, 1:00AM EST
• End: Wednesday, May 4th, 2022, 5:00AM EST

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime in the environment. The maintenance will be conducted during business off-hours.

Downtime:
• No downtime is expected for this maintenance

Thanks for your patience.

Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Workspace ONE Assist Team
Apr 20, 04:58 EDT
Completed - This is to inform you that the scheduled maintenance activity has been completed.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Thank You,
VMware Horizon Communications Team
May 4, 00:31 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 23:30 EDT
Scheduled - Horizon Cloud is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Horizon Cloud Maintenance Window:
• Start: Wednesday, May 04, 2022, 03:30 UTC
• End: Wednesday, May 04, 2022, 06:30 UTC

Impact:
• There will be no impact on end-users and their ability to connect to their desktops
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be temporarily unavailable or may appear offline during this brief downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Thanks for your patience.

Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
May 3, 11:56 EDT
May 3, 2022
Completed - This is to inform you that the scheduled maintenance activity has been cancelled due to difference in start time.

We will keep you posted with the new schedule shortly.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Thank You,
VMware Horizon Communications Team
May 3, 11:46 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 11:30 EDT
Scheduled - Horizon Cloud is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Horizon Cloud Maintenance Window:
• Start: Wednesday, May 04, 2022, 03:30 UTC
• End: Wednesday, May 04, 2022, 06:30 UTC

Impact:
• There will be no impact on end-users and their ability to connect to their desktops
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be temporarily unavailable or may appear offline during this brief downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Thanks for your patience.

Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
Apr 28, 02:17 EDT
May 2, 2022
Resolved - We have verified the console is operational again
May 2, 18:44 EDT
Update - We are continuing to monitor for any further issues.
May 2, 18:34 EDT
Monitoring - We have restored console access and are monitoring recovery
May 2, 18:34 EDT
Identified - We are working to restore console access now
May 2, 18:20 EDT
Investigating - we are investigating issues with the eu1 console
May 2, 18:14 EDT