All Systems Operational
Workspace ONE Assist - Germany Operational
Workspace ONE Assist - USA Operational
Workspace ONE Assist - Japan Operational
Workspace ONE Assist - Australia Operational
Workspace ONE Assist - UK Operational
Workspace ONE Assist - Canada Operational
Workspace ONE Email Notification Service 2-US Operational
Workspace ONE Email Notification Service 2-Germany Operational
Workspace ONE Email Notification Service 2-Japan Operational
Workspace ONE Email Notification Service 2-UK Operational
Workspace ONE Assist - Singapore Operational
Horizon Cloud Services Operational
AWS Cloud Control Plane - APAC Operational
Horizon Cloud Control Plane - Australia 2 Operational
Workspace ONE Intelligence Operational
Workspace ONE Data Center Console Access - US Operational
Workspace ONE Data Center Data Ingest - US Operational
Workspace ONE Data Center Console Access - DE Operational
Workspace ONE Data Center Data Ingest - DE Operational
Workspace ONE Data Center Console Access - EMEA Operational
Workspace ONE Data Center Data Ingest - EMEA Operational
Workspace ONE Data Center Console Access - Australia Operational
Workspace ONE Data Center Data Ingest - Australia Operational
Workspace ONE Data Center Console Access - Canada Operational
Workspace ONE Data Center Data Ingest - Canada Operational
Workspace ONE Data Center Console Access - APAC Operational
Workspace ONE Data Center Data Ingest - APAC Operational
Workspace ONE Data Center Console Access - London Operational
Workspace ONE Data Center Data Ingest - London Operational
Workspace ONE Data Center Console Access - GovCloud Operational
Workspace ONE Data Center Data Ingest - GovCloud Operational
Workspace ONE Data Center Console Access - IN Operational
Workspace ONE Data Center Data Ingest - IN Operational
Workspace ONE Data Center Console Access - Singapore Operational
Workspace ONE Data Center Data Ingest - Singapore Operational
Workspace ONE UEM Operational
Workspace ONE UEM - USA Operational
Workspace ONE UEM - Germany Operational
Workspace ONE UEM - Japan Operational
Workspace ONE UEM - UK Operational
Workspace ONE UEM - Australia Operational
Workspace ONE UEM - Canada Operational
Workspace ONE UEM - Singapore Operational
Cloud Notification Services (for ENS) - Global Operational
My Workspace ONE - Global Operational
App Wrapping Operational
AWCP (for APNs) - Global Operational
SMTP UEM - USA Operational
Workspace ONE UEM - India Operational
Auto-Discovery - USA Operational
VMware Seeded Apps (Workspace One Launcher) - Global Operational
Workspace ONE UEM - GovCloud Operational
Cloud Notification Service (For ENS) - GovCloud Operational
SMTP - GovCloud Operational
Workspace ONE Email Notification Service 2 - GovCloud Operational
Console Access (Horizon Cloud Admin Console) Operational
Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) Operational
Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) 2 Operational
Console Access (Horizon Cloud Admin Console) – AP Japan East Operational
Console Access (Horizon Cloud Admin Console) – EU UK South (London) Operational
Console Access (Horizon Cloud Admin Console) – EU North (Ireland) 2 Operational
Console Access (Horizon Cloud Admin Console) – EU North (Ireland) Operational
Console Access (Horizon Cloud Admin Console) – US West 2 Operational
Console Access (Horizon Cloud Admin Console) – US North Central (Illinois) Operational
Console Access (Horizon Cloud Admin Console) – Germany West Central (Frankfurt) Operational
Horizon Cloud Universal Broker Operational
Horizon Cloud Universal Broker - USA Operational
Horizon Cloud Universal Broker - Europe Operational
Horizon Cloud Universal Broker - APAC Operational
Workspace ONE Experience Workflows Operational
WS1 Experience Workflows-Canada Operational
WS1 Experience Workflows-Australia Operational
WS1 Experience Workflows-UK Operational
WS1 Experience Workflows-Ireland Operational
WS1 Experience Workflows-Germany Operational
WS1 Experience Workflows-US1 Operational
WS1 Experience Workflows-US2 Operational
WS1 Experience Workflows-US3 Operational
WS1 Experience Workflows-Preview Operational
Horizon Cloud Service Next-Gen Operational
Horizon Cloud Service Next-Gen - United States Operational
Horizon Cloud Service Next-Gen - Germany Operational
Horizon Cloud Service Next-Gen - Ireland Operational
Horizon Cloud Service Next-Gen - Japan Operational
Universal Console - US Operational
Universal Console - Ireland Operational
Universal Console - Japan Operational
Horizon Portal - Broker - US Operational
Horizon Portal - Broker - Ireland Operational
Horizon Portal - Broker - Japan Operational
Edge Hub - US Operational
Edge Hub - Ireland Operational
Edge Hub - Japan Operational
VM Hub - US Operational
VM Hub - Germany Operational
VM Hub - UK Operational
VM Hub - Ireland Operational
VM Hub - Australia Operational
VM Hub - Japan Operational
Regional Data Shard - US Operational
Regional Data Shard - Germany Operational
Regional Data Shard - UK Operational
Regional Data Shard - Ireland Operational
Regional Data Shard - Japan Operational
Regional Data Shard - Australia Operational
VM Hub - India Operational
Regional Data Shard - India Operational
getwsone.com Operational
Workspace ONE Access Operational
Workspace ONE Access - US1 Operational
Workspace ONE Access - US2 Operational
Workspace ONE Access - US3 Operational
Workspace ONE Access - Germany Operational
Workspace ONE Access - Ireland Operational
Workspace ONE Access - UK Operational
Workspace ONE Access - Japan Operational
Workspace ONE Access - Australia Operational
Workspace ONE Access - Canada Operational
Workspace ONE Access - GovCloud Operational
Workspace ONE Access - India Operational
Workspace ONE Access - Singapore Operational
Workspace ONE Hub Services Catalog Operational
Workspace ONE Hub Services Catalog - US1 Operational
Workspace ONE Hub Services Catalog - US2 Operational
Workspace ONE Hub Services Catalog - US3 Operational
Workspace ONE Hub Services Catalog - Germany Operational
Workspace ONE Hub Services Catalog - Ireland Operational
Workspace ONE Hub Services Catalog -UK Operational
Workspace ONE Hub Services Catalog - Japan Operational
Workspace ONE Hub Services Catalog - Australia Operational
Workspace ONE Hub Services Catalog - Canada Operational
Workspace ONE Hub Services - GovCloud Operational
Workspace ONE Hub Services Catalog - India Operational
Workspace ONE Hub Services Catalog - Singapore Operational
Omnissa Connect Operational
Cloud Services - US Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Horizon Cloud Service Next-Gen is going to perform a maintenance on AKS and Istio clusters to upgrade its version in Europe region during the below maintenance window.

Maintenance Window:
• Start: Friday, December 13, 2024, 22:00 UTC
• End: Saturday, December 14, 2024, 06:00 UTC

Impact:
• Possible degradation in service performance / increase in latency for administrators while accessing Administration Console.
• Potential intermittent access issues to those end users who will be trying to access their desktop/ applications, however, retry should succeed.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Posted on Nov 22, 2024 - 18:13 UTC
Workspace ONE UEM is scheduled to undergo maintenance on December 14th, 2024.

Maintenance Window:
• Start: Saturday, December 14th, 2024, 16:00 UTC
• End: Saturday, December 14th, 2024, 20:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Posted on Nov 29, 2024 - 05:26 UTC
Horizon Cloud Service Next-Gen is going to perform a Data Center Maintenance in Japan region during the below maintenance window.

Maintenance Window:
• Start: Sunday, December 15, 2024, 02:00 UTC
• End : Sunday, December 15, 2024, 07:00 UTC

Impact:
• Possible degradation in service performance / increase in latency for administrators while accessing Administration Console.
• Potential intermittent access issues to those end users who will be trying to access their desktop/ applications, however, retry should succeed.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete

Posted on Dec 08, 2024 - 07:21 UTC
Horizon Cloud Service Next-Gen is going to perform a Data Center Maintenance in US region during the below maintenance window.

Maintenance Window:
• Start: Monday, December 16, 2024, 05:00 UTC
• End: Monday, December 16, 2024, 09:00 UTC

Impact:
• Possible degradation in service performance / increase in latency for administrators while accessing Administration Console.
• Potential intermittent access issues to those end users who will be trying to access their desktop/ applications, however, retry should succeed.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Posted on Dec 08, 2024 - 07:04 UTC
Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:
• Start: Wednesday, December 18, 2024, 03:30 UTC
• End: Wednesday, December 18, 2024, 06:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Posted on Dec 12, 2024 - 15:34 UTC
Past Incidents
Dec 13, 2024

No incidents reported today.

Dec 12, 2024
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.

Dec 12, 20:01 UTC
Update - Scheduled maintenance is taking longer than expected and is running over the allotted window. Please standby for further updates.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.

Dec 12, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 16:00 UTC
Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on Dec 12 2024.

Maintenance Window:
• Start: Thursday, Dec 12 2024, 04:00 UTC
• End: Thursday, Dec 12 2024, 08:00 UTC

Change:
2024 FedRAMP Contingency Plan Test

Customer Impact:
All SaaS hosted websites will be available but end-users and administrators may experience latency and intermittent time outs.

• Administrators will be able to login to the Omnissa Workspace ONE Console
• End-Users will be able to enroll new devices
• End-Users will be able to access the App Catalog to install applications
• End-Users will be able to access the Self Service portal, any commands initiated by the end user may be processed slower than usual
• End-Users will be able to check-in/check-out devices
• Administrator access to Workspace ONE Access is not impacted

Omnissa Workspace ONE recommends customers avoid planning roll outs during planned maintenance windows to avoid unexpected disruptions. Existing device configurations (e.g. email/profiles/application access/etc.) will not be impacted during this time.

Downtime:
0 minutes (on average)

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Nov 13, 22:09 UTC
Completed - Horizon Cloud Service Next-Gen VM Hub Emergency Maintenance is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Dec 12, 19:23 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 19:00 UTC
Scheduled - Horizon Cloud Service Next-Gen is going to perform emergency maintenance in APAC region for VM Hub during the below maintenance window.

Maintenance Window:
• Start: Thursday, December 12, 2024, 19:00 UTC
• End: Thursday, December 12, 2024, 21:00 UTC

Impact:
• Potential intermittent access issues to those end users who will be trying to launch their desktop/ applications, however, retry should succeed.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Dec 11, 20:25 UTC
Completed - Horizon Cloud Service Console Access Emergency Maintenance is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Dec 12, 05:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 03:30 UTC
Scheduled - Horizon Cloud Service First-Gen will be undergoing an emergency maintenance on the Horizon Cloud Console Access.

Maintenance Window:
• Start: Thursday, December 12, 2024, 03:30 UTC
• End: Thursday, December 12, 2024, 06:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Dec 11, 03:54 UTC
Completed - Horizon Cloud Service Next-Gen VM Hub Emergency Maintenance is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Dec 12, 04:25 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 04:00 UTC
Scheduled - Horizon Cloud Service Next-Gen is going to perform emergency maintenance in US region for VM Hub during the below maintenance window.

Maintenance Window:
• Start: Thursday, December 12, 2024, 04:00 UTC
• End: Thursday, December 12, 2024, 06:00 UTC

Impact:
• Potential intermittent access issues to those end users who will be trying to launch their desktop/ applications, however, retry should succeed.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Dec 11, 20:11 UTC
Completed - Horizon Cloud Service Next-Gen VM Hub Emergency Maintenance is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Dec 12, 00:25 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 00:00 UTC
Scheduled - Horizon Cloud Service Next-Gen is going to perform emergency maintenance in EU region for VM Hub during the below maintenance window.

Maintenance Window:
• Start: Thursday, December 12, 2024, 00:00 UTC
• End: Thursday, December 12, 2024, 02:00 UTC

Impact:
• Potential intermittent access issues to those end users who will be trying to launch their desktop/ applications, however, retry should succeed.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Dec 11, 20:18 UTC
Dec 11, 2024

No incidents reported.

Dec 10, 2024

No incidents reported.

Dec 9, 2024
Completed - The scheduled maintenance has been canceled. We will keep you posted with the new schedule once we have an update.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Dec 9, 20:28 UTC
Scheduled - Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:
• Start: Wednesday, December 11, 2024, 03:30 UTC
• End: Wednesday, December 11, 2024, 06:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Dec 5, 15:34 UTC
Resolved - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support.
Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.

Dec 9, 08:15 UTC
Monitoring - Workspace ONE Access and Hub Services has completed actions to remediate the issues and confirm that the services are available.
Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.

Dec 9, 07:43 UTC
Investigating - Workspace ONE Access and Hub Services is investigating reports of issues with login. We will provide more information shortly.
Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.

Dec 9, 07:40 UTC
Completed - Horizon Cloud Service Next-Gen AKS and Istio Cluster Version Upgrade is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Dec 9, 06:28 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 01:00 UTC
Scheduled - Horizon Cloud Service Next-Gen is going to perform an emergency maintenance on AKS and Istio clusters to upgrade its version in US region during the below maintenance window.

Maintenance Window:
• Start: Monday, December 09, 2024, 01:00 UTC
• End: Monday, December 09, 2024, 09:00 UTC

Impact:
• Possible degradation in service performance / increase in latency for administrators while accessing Administration Console.
• Potential intermittent access issues to those end users who will be trying to access their desktop/ applications, however, retry should succeed.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Dec 8, 20:22 UTC
Dec 8, 2024
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.

Dec 8, 06:11 UTC
Update - Scheduled maintenance is taking longer than expected and is running over the allotted window. Please standby for further updates.

During this delay, service will be available for end-users who may experience intermittent latency and timeouts. The following systems are impacted by the delay:

CN1258

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.

Dec 8, 06:04 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 02:00 UTC
Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on December 8th, 2024

Maintenance Window:
• Start: Sunday, December 8th, 2024, 2:00 UTC
• End: Sunday, December 8th, 2024, 6:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Nov 23, 12:44 UTC
Completed - Horizon Cloud Service Next Gen: Data Center Maintenance is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Dec 8, 04:50 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 01:00 UTC
Scheduled - Horizon Cloud Service Next-Gen is going to perform a Data Center Maintenance in Europe region during the below maintenance window.

Maintenance Window:
• Start: Sunday, December 08, 2024, 01:00 UTC
• End: Sunday, December 08, 2024, 05:00 UTC

Impact:
• Possible degradation in service performance / increase in latency for administrators while accessing Administration Console.
• Potential intermittent access issues to those end users who will be trying to access their desktop/ applications, however, retry should succeed.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Nov 19, 05:22 UTC
Dec 7, 2024
Completed - This activity has been postponed.
Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.

Dec 7, 12:00 UTC
Scheduled - Workspace ONE Access and Hub Services will be replacing the TLS certificate for *.vmwareidentity.com. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Workspace ONE Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.

Nov 29, 10:22 UTC
Completed - This activity has been postponed.
Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.

Dec 7, 12:00 UTC
Scheduled - Workspace ONE Access and Hub Services will be replacing the TLS certificate for *.workspaceoneaccess.com. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Workspace ONE Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.

Nov 29, 10:23 UTC
Completed - This activity has been postponed.
Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.

Dec 7, 12:00 UTC
Scheduled - Workspace ONE Access and Hub Services will be replacing the TLS certificate for *.workspaceair.com. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Workspace ONE Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.

Nov 29, 10:10 UTC
Completed - This activity has been postponed.
Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.

Dec 7, 11:59 UTC
Scheduled - Workspace ONE Access and Hub Services will be replacing the TLS certificate for *.vmwareidentity.eu. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Workspace ONE Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.

Nov 29, 10:05 UTC
Completed - This activity has been postponed.
Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.

Dec 7, 11:59 UTC
Scheduled - Workspace ONE Access and Hub Services will be replacing the TLS certificate for *.vmwareidentity.ca. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Workspace ONE Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.

Nov 29, 10:18 UTC
Completed - This activity has been postponed.
Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.

Dec 7, 11:58 UTC
Scheduled - Workspace ONE Access and Hub Services will be replacing the TLS certificate for *.vmwareidentity.co.uk. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Workspace ONE Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.

Nov 29, 10:16 UTC
Completed - This activity has been postponed.
Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.

Dec 7, 11:58 UTC
Scheduled - Workspace ONE Access and Hub Services will be replacing the TLS certificate for *.vmwareidentity.de. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Workspace ONE Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.

Nov 29, 10:14 UTC
Resolved - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support.
Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.

Dec 7, 09:43 UTC
Update - Workspace ONE Access and Hub Services has completed actions to remediate the issues and confirm that the services are available.
Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.

Dec 7, 09:41 UTC
Update - Workspace ONE Access and Hub Services continues to experience issues.
Operations teams have identified the issue and are working to resolve it.

Dec 7, 09:20 UTC
Investigating - Workspace ONE Access and Hub Services is investigating reports of issues with login. We will provide more information shortly.
Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.

Dec 7, 07:40 UTC
Completed - This activity has been postponed.
Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.

Dec 7, 08:47 UTC
Scheduled - Workspace ONE Access and Hub Services will be replacing the TLS certificate for *.sg.wss.workspaceone.com. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Workspace ONE Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.

Nov 29, 10:01 UTC
Completed - This activity has been postponed.
Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.

Dec 7, 08:46 UTC
Scheduled - Workspace ONE Access and Hub Services will be replacing the TLS certificate for *.in.wss.workspaceone.com. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Workspace ONE Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.

Nov 29, 09:59 UTC
Completed - This activity has been postponed.
Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.

Dec 7, 07:24 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 06:00 UTC
Scheduled - Workspace ONE Access and Hub Services will be replacing the TLS certificate for *.vmwareidentity.com.au. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Workspace ONE Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.

Nov 29, 09:52 UTC
Completed - The scheduled maintenance has been completed.
Dec 7, 06:29 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 04:30 UTC
Scheduled - Workspace ONE Access and Hub Services will be replacing the TLS certificate for *.vmwareidentity.asia. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Workspace ONE Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.

Nov 29, 09:49 UTC
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.

Dec 7, 05:50 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 02:00 UTC
Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on December 7th, 2024.

Maintenance Window:
• Start: Saturday, December 7th, 2024, 2:00 UTC
• End: Saturday, December 7th, 2024, 6:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Nov 23, 12:35 UTC
Completed - The scheduled maintenance has been cancelled due to unforeseen issue. We will keep you posted with the new schedule once we have an update.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Dec 7, 05:24 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 04:00 UTC
Scheduled - Horizon Cloud Service Next-Gen is going to perform a maintenance on AKS and Istio clusters to upgrade its version in US region during the below maintenance window.

Maintenance Window:
• Start: Saturday, December 07, 2024, 04:00 UTC
• End: Saturday, December 07, 2024, 12:00 UTC

Impact:
• Possible degradation in service performance / increase in latency for administrators while accessing Administration Console.
• Potential intermittent access issues to those end users who will be trying to access their desktop/ applications, however, retry should succeed.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Nov 22, 18:23 UTC
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.

Dec 7, 05:21 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 02:01 UTC
Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on December 7th, 2024.

Maintenance Window:
• Start: Saturday, December 7th, 2024, 2:00 UTC
• End: Saturday, December 7th, 2024, 6:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Nov 23, 12:31 UTC
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.

Dec 7, 05:20 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 02:00 UTC
Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on December 7th, 2024.

Maintenance Window:
• Start: Saturday, December 7th, 2024, 2:00 UTC
• End: Saturday, December 7th, 2024, 6:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Nov 23, 12:38 UTC
Dec 6, 2024
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.

Dec 6, 22:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 16:00 UTC
Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on December 6th, 2024

Maintenance Window:
• Start: Friday, December 6th, 2024, 16:00 UTC
• End: Friday, December 6th, 2024, 20:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Nov 23, 12:21 UTC
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.

Dec 6, 19:49 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 16:00 UTC
Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on December 6th, 2024

Maintenance Window:
• Start: Friday, December 6th, 2024, 16:00 UTC
• End: Friday, December 6th, 2024, 20:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Nov 23, 11:33 UTC
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.

Dec 6, 19:48 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 16:01 UTC
Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on December 6th, 2024

Maintenance Window:
• Start: Friday, December 6th, 2024, 16:00 UTC
• End: Friday, December 6th, 2024, 20:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Nov 23, 11:56 UTC
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.

Dec 6, 19:48 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 16:01 UTC
Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on December 6th, 2024

Maintenance Window:
• Start: Friday, December 6th, 2024, 16:00 UTC
• End: Friday, December 6th, 2024, 20:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Nov 23, 12:25 UTC
Dec 5, 2024
Completed - Horizon Cloud Service Console Access Emergency Maintenance is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Dec 5, 05:33 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 03:30 UTC
Scheduled - Horizon Cloud Service First-Gen will be undergoing an emergency maintenance on the Horizon Cloud Console Access.

Horizon Cloud Service Maintenance Window:
• Start: Thursday, December 05, 2024, 03:30 UTC
• End: Thursday, December 05, 2024, 06:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Dec 4, 12:48 UTC
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE Assist.

Please visit support.workspaceone.com if you need additional assistance.

Dec 5, 03:53 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 01:00 UTC
Scheduled - Workspace ONE Assist Maintenance Window on Production:
• Start: Wednesday, December, 04 2024 08:00PM EST
• End: Thursday, December, 05 2024 12:00AM EST

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• Omnissa will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
Omnissa Workspace ONE Assist Team

Nov 21, 15:06 UTC
Dec 4, 2024
Completed - The scheduled maintenance has been completed.
Dec 4, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 04:00 UTC
Scheduled - Workspace ONE Hub Services will be replacing the TLS certificate for domain prod.cns.vmwservices.com. See Workspace ONE Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.

Nov 20, 17:30 UTC
Completed - The scheduled maintenance has been canceled. We will keep you posted with the new schedule once we have an update.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Dec 4, 03:23 UTC
Scheduled - Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:
• Start: Thursday, December 05, 2024, 03:30 UTC
• End: Thursday, December 05, 2024, 06:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Nov 27, 15:36 UTC
Dec 3, 2024
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE Assist.

Please visit support.workspaceone.com if you need additional assistance.

Dec 3, 18:26 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 15:00 UTC
Scheduled - Workspace ONE Assist Maintenance Window on Production:
• Start: Tuesday, December, 03 2024 10:00AM EST
• End: Tuesday, December, 03 2024 02:00PM EST

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• Omnissa will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
Omnissa Workspace ONE Assist Team

Nov 21, 15:00 UTC
Dec 2, 2024
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE Assist.

Please visit support.workspaceone.com if you need additional assistance.

Dec 2, 08:21 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 05:00 UTC
Scheduled - Workspace ONE Assist Maintenance Window on Production:
• Start: Monday, December, 02 2024 12:00AM EST
• End: Monday, December, 02 2024 06:00AM EST

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• Omnissa will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
Omnissa Workspace ONE Assist Team

Nov 21, 14:55 UTC
Dec 1, 2024
Resolved - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support.
Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Dec 1, 06:05 UTC
Identified - Cloud Services Console team continues to experience issues.
Operations teams have identified the issue and are working to resolve it.

Dec 1, 06:04 UTC
Investigating - Cloud Services Console team is investigating reports of login failures when MFA for console authentication is enabled. We will provide more information shortly.
Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Nov 29, 22:46 UTC
Nov 30, 2024

No incidents reported.

Nov 29, 2024
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE Assist.

Please visit support.workspaceone.com if you need additional assistance.

Nov 29, 03:49 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 01:00 UTC
Scheduled - Workspace ONE Assist Maintenance Window on Production:
• Start: Thursday, November, 28 2024 08:00PM EST
• End: Friday, November, 29 2024 12:00AM EST

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• Omnissa will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
Omnissa Workspace ONE Assist Team

Nov 21, 14:49 UTC