VMware Workspace ONE Status

Workspace ONE UEM: Monthly Data Center Maintenance December 9, 2022 / India (Full Region)

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 09, 2022 - 10:00 EST

Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on December 9, 2022.

Maintenance Window:
• Start: Friday, Month December 9, 2022, 15:00 UTC
• End: Friday, Month December 9, 2022, 19:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.

Workspace ONE UEM: Monthly Data Center Maintenance December 9, 2022 / Australia (Full Region)

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 09, 2022 - 10:00 EST

Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on December 9, 2022.

Maintenance Window:
• Start: Friday, December 9, 2022, 15:00 UTC
• End: Friday, December 9, 2022, 19:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.

Workspace ONE UEM: Monthly Data Center Maintenance December 9, 2022 / Singapore (Full Region)

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 09, 2022 - 10:00 EST

Workspace ONE UEM: Monthly Data Center Maintenance December 9, 2022 / Japan (Full Region)

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 09, 2022 - 10:00 EST

Workspace ONE Assist - Germany Operational

Workspace ONE Assist - USA Operational

Workspace ONE Assist - Japan Operational

Workspace ONE Assist - Australia Operational

Workspace ONE Assist - UK Operational

Workspace ONE Assist - Canada Operational

Workspace ONE Email Notification Service 2-US Operational

Workspace ONE Email Notification Service 2-Germany Operational

Workspace ONE Email Notification Service 2-Japan Operational

Workspace ONE Email Notification Service 2-UK Operational

Workspace ONE Assist - Singapore Operational

Horizon Cloud Services Operational

HCS Cloud Hosted on IBM/SL - GERMANY - Frankfurt Operational

HCS Cloud Hosted on IBM/SL - JAPAN - Tokyo Operational

HCS Cloud Hosted on IBM/SL - UK - Chessington Operational

HCS Cloud Hosted on IBM/SL - USA - Northern California Operational

HCS Cloud Hosted on IBM/SL - USA - Texas Operational

HCS Cloud Hosted on IBM/SL - USA - Virginia Operational

AWS Cloud Control Plane - APAC Operational

Horizon Cloud Control Plane - Australia 2 Operational

Horizon Cloud Monitoring Services (CMS) Operational

Cloud Monitoring Service (CMS) – United States Operational

Cloud Monitoring Service (CMS) – UK Operational

Cloud Monitoring Service (CMS) – Germany Operational

Cloud Monitoring Service (CMS) – Japan Operational

Cloud Monitoring Service (CMS) – Australia Operational

Workspace ONE Intelligence Operational

Workspace ONE Data Center Console Access - US Operational

Workspace ONE Data Center Data Ingest - US Operational

Workspace ONE Data Center Console Access - DE Operational

Workspace ONE Data Center Data Ingest - DE Operational

Workspace ONE Data Center Console Access - EMEA Operational

Workspace ONE Data Center Data Ingest - EMEA Operational

Workspace ONE Data Center Console Access - Australia Operational

Workspace ONE Data Center Data Ingest - Australia Operational

Workspace ONE Data Center Console Access - Canada Operational

Workspace ONE Data Center Data Ingest - Canada Operational

Workspace ONE Data Center Console Access - APAC Operational

Workspace ONE Data Center Data Ingest - APAC Operational

Workspace ONE Data Center Console Access - London Operational

Workspace ONE Data Center Data Ingest - London Operational

Workspace ONE Data Center Console Access - GovCloud Operational

Workspace ONE Data Center Data Ingest - GovCloud Operational

Workspace ONE UEM Under Maintenance

Workspace ONE UEM - USA Operational

Workspace ONE UEM - Germany Operational

Workspace ONE UEM - Japan Under Maintenance

Workspace ONE UEM - UK Operational

Workspace ONE UEM - Australia Under Maintenance

Workspace ONE UEM - Canada Operational

Workspace ONE UEM - Singapore Under Maintenance

Cloud Notification Services (for ENS) - Global Operational

My Workspace ONE - Global Operational

App Wrapping Operational

AWCP (for APNs) - Global Operational

SMTP UEM - USA Operational

Workspace ONE UEM - India Under Maintenance

Auto-Discovery - USA Operational

VMware Seeded Apps (Workspace One Launcher) - Global Operational

Workspace ONE UEM - GovCloud Operational

Cloud Notification Service (For ENS) - GovCloud Operational

SMTP - GovCloud Operational

Workspace ONE Email Notification Service 2 - GovCloud Operational

Console Access (Horizon Cloud Admin Console) Operational

Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) Operational

Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) 2 Operational

Console Access (Horizon Cloud Admin Console) – AP Japan East Operational

Console Access (Horizon Cloud Admin Console) – EU UK South (London) Operational

Console Access (Horizon Cloud Admin Console) – EU North (Ireland) 2 Operational

Console Access (Horizon Cloud Admin Console) – EU North (Ireland) Operational

Console Access (Horizon Cloud Admin Console) – US West 2 Operational

Console Access (Horizon Cloud Admin Console) – US North Central (Illinois) Operational

Console Access (Horizon Cloud Admin Console) – Germany West Central (Frankfurt) Operational

Horizon Cloud Universal Broker Operational

Horizon Cloud Universal Broker - USA Operational

Horizon Cloud Universal Broker - Europe Operational

Horizon Cloud Universal Broker - APAC Operational

Workspace ONE Experience Workflows Operational

WS1 Experience Workflows-Canada Operational

WS1 Experience Workflows-Australia Operational

WS1 Experience Workflows-UK Operational

WS1 Experience Workflows-Ireland Operational

WS1 Experience Workflows-Germany Operational

WS1 Experience Workflows-US1 Operational

WS1 Experience Workflows-US2 Operational

WS1 Experience Workflows-US3 Operational

WS1 Experience Workflows-Preview Operational

Horizon Cloud Service Next-Gen Operational

Horizon Cloud Service Next-Gen - United States Operational

Horizon Cloud Service Next-Gen - Germany Operational

Horizon Cloud Service Next-Gen - Ireland Operational

Horizon Cloud Service Next-Gen - Japan Operational

getwsone.com Operational

Workspace ONE Access Operational

Workspace ONE Access - US1 Operational

Workspace ONE Access - US2 Operational

Workspace ONE Access - US3 Operational

Workspace ONE Access - Germany Operational

Workspace ONE Access - Ireland Operational

Workspace ONE Access - UK Operational

Workspace ONE Access - Japan Operational

Workspace ONE Access - Australia Operational

Workspace ONE Access - Canada Operational

Workspace ONE Access - GovCloud Operational

Workspace ONE Hub Services Catalog Operational

Workspace ONE Hub Services Catalog - US1 Operational

Workspace ONE Hub Services Catalog - US2 Operational

Workspace ONE Hub Services Catalog - US3 Operational

Workspace ONE Hub Services Catalog - Germany Operational

Workspace ONE Hub Services Catalog - Ireland Operational

Workspace ONE Hub Services Catalog -UK Operational

Workspace ONE Hub Services Catalog - Japan Operational

Workspace ONE Hub Services Catalog - Australia Operational

Workspace ONE Hub Services Catalog - Canada Operational

Workspace ONE Hub Services - GovCloud Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Workspace ONE UEM: Monthly Data Center Maintenance December 10, 2022 / United Kingdom (Full Region) Dec 9, 2022 21:00 - Dec 10, 2022 01:00 EST

Workspace ONE UEM is scheduled to undergo maintenance on December 10, 2022.

Maintenance Window:
• Start: Friday, December 10, 2022, 02:00 UTC
• End: Friday, December 10, 2022, 06:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.
Posted on Dec 01, 2022 - 22:49 EST

Workspace ONE UEM: Monthly Data Center Maintenance December 10, 2022 / Canada (Full Region) Dec 9, 2022 21:00 - Dec 10, 2022 01:00 EST

Workspace ONE UEM: Monthly Data Center Maintenance December 10, 2022 / Germany (Full Region) Dec 9, 2022 21:00 - Dec 10, 2022 01:00 EST

Workspace ONE UEM: Monthly Data Center Maintenance December 11, 2022 / USA (Full Region) Dec 10, 2022 21:00 - Dec 11, 2022 01:00 EST

Workspace ONE UEM is scheduled to undergo maintenance on December 11, 2022.

Maintenance Window:
• Start: Friday, December 11, 2022, 02:00 UTC
• End: Friday, December 11, 2022, 06:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.
Posted on Dec 01, 2022 - 22:54 EST

Workspace ONE UEM: CDN Maintenance December 12, 2022 / AMER (Full Region) Dec 12, 2022 05:00-09:00 EST

Workspace ONE UEM CDN in AMER is scheduled to undergo maintenance on December 12, 2022.

Maintenance Window:
• Start: Tuesday, December 12, 2022, 10:00 UTC
• End: Tuesday, December 12, 2022, 14:00 UTC

Change:
Workspace ONE UEM CDN Maintenance

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance. During the maintenance window SaaS customers who have opted-in to IP limited CDN will experience issues uploading applications as well as files and actions in Product Provisioning. Download of these will be unaffected.

Downtime:
Up to 4 hours

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.
Posted on Dec 02, 2022 - 10:03 EST

Horizon Cloud Service: Console Access Weekly Maintenance - Maintenance Window: Wednesday, December 14th, 2022, 03:30 UTC - All Regions Dec 13, 2022 22:30 - Dec 14, 2022 01:30 EST

Horizon Cloud is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Horizon Cloud Maintenance Window:
• Start: Wednesday, December 14, 2022, 03:30 UTC
• End: Wednesday, December 14, 2022, 06:30 UTC

Impact:
• There will be no impact on end-users and their ability to connect to their desktops
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be temporarily unavailable or may appear offline during this brief downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
Please refer to the KB Article(https://kb.vmware.com/s/article/2006985) to Open a GSS SR.

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
Posted on Dec 07, 2022 - 10:38 EST

My Workspace ONE: AutoDiscovery Maintenance December 14, 2022 / Global Dec 14, 2022 01:00-05:00 EST

AutoDiscovery is scheduled to undergo maintenance on December 14, 2022.

Maintenance Window:
• Start: Monday, December 14, 2022, 06:00 UTC
• End: Monday, December 14, 2022, 10:00 UTC

Change:
AutoDiscovery Maintenance

Customer Impact:
No customer impact. WorkspaceONE UEM device enrollment using email addresses will work as expected.

Downtime:
No downtime is expected for this maintenance.

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.
Please visit support.workspaceone.com if you need additional assistance.
Posted on Dec 08, 2022 - 10:31 EST

Past Incidents

Dec 9, 2022

Unresolved incidents: Workspace ONE UEM: Monthly Data Center Maintenance December 9, 2022 / India (Full Region), Workspace ONE UEM: Monthly Data Center Maintenance December 9, 2022 / Australia (Full Region), Workspace ONE UEM: Monthly Data Center Maintenance December 9, 2022 / Singapore (Full Region), Workspace ONE UEM: Monthly Data Center Maintenance December 9, 2022 / Japan (Full Region).

Dec 8, 2022

No incidents reported.

Dec 7, 2022

Horizon Cloud Service: Console Access Weekly Maintenance - Maintenance Window: Wednesday, December 07th, 2022, 03:30 UTC - All Regions

Completed - The maintenance activity has been completed.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
Please refer to the KB Article(https://kb.vmware.com/s/article/2006985) to Open a GSS SR..

Thank You,
VMware Horizon Communications Team
Dec 7, 00:23 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 22:30 EST

Scheduled - Horizon Cloud is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.
Horizon Cloud Maintenance Window:
• Start: Wednesday, December 07, 2022, 03:30 UTC
• End: Wednesday, December 07, 2022, 06:30 UTC

Impact:
• There will be no impact on end-users and their ability to connect to their desktops
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be temporarily unavailable or may appear offline during this brief downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
Please refer to the KB Article(https://kb.vmware.com/s/article/2006985) to Open a GSS SR.

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
Nov 30, 10:40 EST

Dec 6, 2022

Workspace ONE UEM: CDN Maintenance December 6, 2022 / EMEA (Full Region)

Completed - maintenance has completed successfully
Dec 6, 15:55 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 14:00 EST

Scheduled - Workspace ONE UEM CDN in EMEA is scheduled to undergo maintenance on December 6, 2022.

Maintenance Window:
• Start: Tuesday, December 6, 2022, 19:00 UTC
• End: Tuesday, December 6, 2022, 23:00 UTC

Change:
Workspace ONE UEM CDN Maintenance

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance. During the maintenance window SaaS customers who have opted-in to IP limited CDN will experience issues uploading applications as well as files and actions in Product Provisioning. Download of these will be unaffected.

Downtime:
Up to 4 hours

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.
Dec 2, 09:49 EST

Workspace ONE Intelligence Maintenance

Completed - Maintenance will be rescheduled.
Dec 6, 14:57 EST

Scheduled - Workspace ONE Intelligence will be performing maintenance that may impact ingestion of data. Data ingested during this window may take longer to become visible.
Nov 30, 12:23 EST

Workspace ONE Intelligence Maintenance

Completed - Maintenance will be rescheduled.
Dec 6, 14:56 EST

Scheduled - Workspace ONE Intelligence will be performing maintenance that may impact ingestion of data. Data ingested during this window may take longer to become visible.
Nov 29, 16:51 EST

Workspace ONE Intelligence Maintenance

Completed - Maintenance will be rescheduled.
Dec 6, 14:56 EST

Scheduled - Workspace ONE Intelligence will be performing maintenance that may impact ingestion of data. Data ingested during this window may take longer to become visible.
Nov 29, 16:47 EST

Workspace ONE Intelligence Maintenance

Completed - Maintenance is complete.
Dec 6, 14:55 EST

In progress - Maintenance has started.
Dec 6, 13:11 EST

Scheduled - Workspace ONE Intelligence will be performing maintenance that may impact ingestion of data. Data ingested during this window may take longer to become visible.
Nov 28, 19:44 EST

Dec 5, 2022

Workspace ONE UEM: AWCP Maintenance 5th December, 2022 / Global

Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at VMware Workspace ONE.

Please visit support.workspaceone.com if you need additional assistance.
Dec 5, 02:06 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 01:00 EST

Scheduled - AWCP is scheduled to undergo maintenance on December 5, 2022.

Maintenance Window:
• Start: Monday, December 5, 2022, 06:00 UTC
• End: Monday, December 5, 2022, 10:00 UTC

Change:
AWCP Maintenance

Customer Impact:
AWCP Provides certificates for the following services:
APNS Signing Request
Azure Active Directory
Android For Work
No actions required before or after the change.

Downtime:
No downtime is expected for this maintenance

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.
Please visit support.workspaceone.com if you need additional assistance.
Dec 1, 09:27 EST

Dec 4, 2022

No incidents reported.

Dec 3, 2022

No incidents reported.

Dec 2, 2022

No incidents reported.

Dec 1, 2022

No incidents reported.

Nov 30, 2022

Horizon Cloud Service: Console Access Weekly Maintenance - Maintenance Window: Wednesday, November 30th , 2022, 03:30 UTC - All Regions

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 22:30 EST

Scheduled - Horizon Cloud is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Horizon Cloud Maintenance Window:
• Start: Wednesday, November 30, 2022, 03:30 UTC
• End: Wednesday, November 30, 2022, 06:30 UTC

Impact:
• There will be no impact on end-users and their ability to connect to their desktops
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be temporarily unavailable or may appear offline during this brief downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
Please refer to the KB Article(https://kb.vmware.com/s/article/2006985) to Open a GSS SR.

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
Nov 23, 10:36 EST

Nov 29, 2022

Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

Horizon Cloud on Azure: PGDB connectivity issue in EAST US 2 region - After-the-fact notification (Partial Region)

Resolved - Please be informed that the issue has been resolved.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
Please refer to the KB Article(https://kb.vmware.com/s/article/2006985) to Open a GSS SR.

Thank You,
VMware Horizon Communications
Nov 25, 13:20 EST

Update - We are monitoring the situation and will keep you posted on further updates.

Service reliability is a top priority at Horizon Cloud, and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com)

Thank You,
VMware Horizon Communications Team
Nov 25, 12:40 EST

Monitoring - Microsoft has confirmed that there was an issue with PGDB in East US 2 region which has now been mitigated.
We are monitoring the situation and will keep you informed about further updates.

Service reliability is a top priority at Horizon Cloud, and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com)

Thank You,
VMware Horizon Communications Team
Nov 25, 11:51 EST

Identified - All alerts are now recovered. We are investigating this issue further with Microsoft Azure Team.

Service reliability is a top priority at Horizon Cloud, and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com)

Thank You,
VMware Horizon Communications Team
Nov 25, 11:28 EST

Investigating - This is an after-the-fact notification to inform that VMware Monitoring had identified a PGDB connectivity issue on Horizon Cloud on Azure pods hosted in your subscript in Azure EAST US 2 region .

All alerts are now recovered.

Few customers having their Horizon Cloud on Azure Pods in East US 2 region might have observed a slight disruption in services between 14:30 UTC and 15:30 UTC.

We are investigating this issue further with Microsoft Azure Team.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
Please refer to the KB Article(https://kb.vmware.com/s/article/2006985) to Open a GSS SR.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.

Thank You,
VMware Horizon Communications
Nov 25, 11:27 EST