VMware Workspace ONE Status

All Systems Operational

Workspace ONE Assist - Germany Operational

Workspace ONE Assist - USA Operational

Workspace ONE Assist - Australia Operational

Workspace ONE Assist - UK Operational

Workspace ONE Assist - Canada Operational

Workspace ONE Access - US1 Operational

Workspace ONE Hub Services Catalog - US1 Operational

Workspace ONE Access - US2 Operational

Workspace ONE Hub Services Catalog - US2 Operational

Workspace ONE Access - US3 Operational

Workspace ONE Hub Services Catalog - US3 Operational

Access - Germany Operational

Workspace ONE Hub Services Catalog - Germany Operational

Workspace ONE Access - Ireland Operational

Workspace ONE Hub Services Catalog - Ireland Operational

Workspace ONE Access - UK Operational

Workspace ONE Access -Japan Operational

Workspace ONE Access - Australia Operational

Workspace ONE Access - Canada Operational

Workspace ONE Hub Services Catalog -UK Operational

Workspace ONE Hub Services Catalog - Japan Operational

Workspace ONE Hub Services Catalog - Australia Operational

Workspace ONE Hub Services Catalog - Canada Operational

Workspace ONE Email Notification Service 2-US Operational

Workspace ONE Email Notification Service 2-Germany Operational

Workspace ONE Email Notification Service 2-Japan Operational

Workspace ONE Email Notification Service 2-UK Operational

Campus - US Operational

Campus - Australia Operational

Workspace ONE Assist - Singapore Operational

Horizon Cloud Services Operational

HCS Cloud Hosted on IBM/SL - GERMANY - Frankfurt Operational

HCS Cloud Hosted on IBM/SL - JAPAN - Tokyo Operational

HCS Cloud Hosted on IBM/SL - UK - Chessington Operational

HCS Cloud Hosted on IBM/SL - USA - Northern California Operational

HCS Cloud Hosted on IBM/SL - USA - Texas Operational

HCS Cloud Hosted on IBM/SL - USA - Virginia Operational

AWS Cloud Control Plane - APAC Operational

Horizon Cloud Control Plane - Australia 2 Operational

Horizon Cloud Monitoring Services (CMS) Operational

Cloud Monitoring Service (CMS) – United States Operational

Cloud Monitoring Service (CMS) – UK Operational

Cloud Monitoring Service (CMS) – Germany Operational

Cloud Monitoring Service (CMS) – Japan Operational

Cloud Monitoring Service (CMS) – Australia Operational

Workspace ONE Intelligence Operational

Workspace ONE Data Center Console Access - US Operational

Workspace ONE Data Center Data Ingest - US Operational

Workspace ONE Data Center Console Access - DE Operational

Workspace ONE Data Center Data Ingest - DE Operational

Workspace ONE Data Center Console Access - EMEA Operational

Workspace ONE Data Center Data Ingest - EMEA Operational

Workspace ONE Data Center Console Access - Australia Operational

Workspace ONE Data Center Data Ingest - Australia Operational

Workspace ONE Data Center Console Access - Canada Operational

Workspace ONE Data Center Data Ingest - Canada Operational

Workspace ONE Data Center Console Access - APAC Operational

Workspace ONE Data Center Data Ingest - APAC Operational

Workspace ONE Data Center Console Access - London Operational

Workspace ONE Data Center Data Ingest - London Operational

Workspace ONE UEM Operational

Workspace ONE UEM - USA Operational

Workspace ONE UEM - Germany Operational

Workspace ONE UEM - Japan Operational

Workspace ONE UEM - UK Operational

Workspace ONE UEM - Australia Operational

Workspace ONE UEM - Canada Operational

Workspace ONE UEM - Hong Kong Operational

Workspace ONE UEM - Singapore Operational

Cloud Notification Services (for ENS) - Global Operational

My Workspace ONE - Global Operational

App Wrapping Operational

AWCP (for APNs) - Global Operational

SMTP UEM - USA Operational

Workspace ONE UEM - India Operational

Auto-Discovery - USA Operational

VMware Seeded Apps (Workspace One Launcher) - Global Operational

Console Access (Horizon Cloud Admin Console) Operational

Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) Operational

Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) 2 Operational

Console Access (Horizon Cloud Admin Console) – AP Japan East Operational

Console Access (Horizon Cloud Admin Console) – EU UK South (London) Operational

Console Access (Horizon Cloud Admin Console) – EU North (Ireland) 2 Operational

Console Access (Horizon Cloud Admin Console) – EU North (Ireland) Operational

Console Access (Horizon Cloud Admin Console) – US West 2 Operational

Console Access (Horizon Cloud Admin Console) – US North Central (Illinois) Operational

Console Access (Horizon Cloud Admin Console) – Germany West Central (Frankfurt) Operational

Horizon Cloud Universal Broker Operational

Horizon Cloud Universal Broker - USA Operational

Horizon Cloud Universal Broker - Europe Operational

Horizon Cloud Universal Broker - APAC Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Workspace ONE UEM: Network Maintenance October 30th, 2021 / USA (Partial Region) Oct 29, 21:00 - Oct 30, 01:00 EDT

Workspace ONE UEM is scheduled to undergo maintenance on October 30th, 2021.

Maintenance Window:
• Start: Saturday 30th October at 01:00 UTC
• End: Saturday 30th October at 05:00 UTC

Change:
Upgrading network switching hardware in U.S based datacenters.

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
No actions required before or after the change.

Downtime:
5 minutes of downtime is expected for this maintenance

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.
Posted on Oct 22, 15:24 EDT

Horizon Cloud on Azure: Control Plane Weekly Maintenance - Maintenance Window: Tuesday, November 02, 2021, 03:30 UTC - All Regions Nov 1, 23:30 - Nov 2, 02:30 EDT

Horizon Cloud is undergoing the weekly scheduled maintenance on the Horizon Cloud Control Plane.

Horizon Cloud Maintenance Window:
• Start: Tuesday, November 02, 2021, 03:30 UTC
• End: Tuesday, November 02, 2021, 06:30 UTC

Impact:
• There will be no impact on end-users and their ability to connect to their desktops
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be temporarily unavailable or may appear offline during this brief downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Thanks for your patience.

Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
Posted on Oct 26, 11:44 EDT

Past Incidents

Oct 27, 2021

No incidents reported today.

Oct 26, 2021

Horizon Cloud on Azure: Control Plane Weekly Maintenance - Maintenance Window: Tuesday, October 26, 2021, 03:30 UTC - All Regions

Completed - The maintenance activity has been completed.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Thank You,
VMware Horizon Communications Team
Oct 26, 01:21 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 23:31 EDT

Scheduled - Horizon Cloud is undergoing the weekly scheduled maintenance on the Horizon Cloud Control Plane.

Horizon Cloud Maintenance Window:
• Start: Tuesday, October 26, 2021, 03:30 UTC
• End: Tuesday, October 26, 2021, 06:30 UTC

Impact:
• There will be no impact on end-users and their ability to connect to their desktops
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be temporarily unavailable or may appear offline during this brief downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Thanks for your patience.

Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
Oct 20, 11:43 EDT

Workspace ONE Access: Failures sending out emails / All Regions

Resolved - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.

Please visit https://support.workspaceone.com if you need additional assistance.
Oct 26, 00:57 EDT

Update - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.

Please visit https://support.workspaceone.com if you need additional assistance.
Oct 23, 00:28 EDT

Update - Workspace ONE Access has completed actions to remediate the issues and confirm that the services are available.

Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.

If you have additional questions or concerns, please open a ticket at https://support.workspaceone.com.
Oct 22, 17:14 EDT

Update - Password set and reset emails for Local Users are currently not being sent.

Email notifications generated on Directory Sync failures are currently not being sent.
Oct 22, 14:48 EDT

Update - Workspace ONE Access is investigating reports of failures when sending out emails. There may be limited service impact at this time.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems. Please visit https://support.workspaceone.com if you need additional assistance.
Oct 22, 14:46 EDT

Investigating - Workspace ONE Access is investigating reports of failures when sending out emails. There may be limited service impact at this time.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems. Please visit https://support.workspaceone.com if you need additional assistance.
Oct 22, 14:10 EDT

Oct 25, 2021

Oct 24, 2021

No incidents reported.

Oct 23, 2021

Oct 22, 2021

Oct 21, 2021

No incidents reported.

Oct 20, 2021

Horizon Cloud on Azure: Control Plane Weekly Maintenance - Maintenance Window: Wednesday, October 20, 2021, 03:30 UTC - All Regions

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 23:30 EDT

Update - Please be advised that Horizon Cloud is undergoing the weekly scheduled maintenance on the Horizon Cloud Control Plane in the below rescheduled window.

Horizon Cloud Maintenance Window:
• Start: Wednesday, October 20, 2021, 03:30 UTC
• End: Wednesday, October 20, 2021, 06:30 UTC

Impact:
• There will be no impact on end-users and their ability to connect to their desktops
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be temporarily unavailable or may appear offline during this brief downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Thanks for your patience.

Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
Oct 13, 15:53 EDT

Scheduled - Horizon Cloud on Azure: Control Plane Weekly Maintenance - Maintenance Window: Tuesday, October 19, 2021, 03:30 UTC - All Regions

Horizon Cloud is undergoing the weekly scheduled maintenance on the Horizon Cloud Control Plane.

Horizon Cloud Maintenance Window:
• Start: Tuesday, October 19, 2021, 03:30 UTC
• End: Tuesday, October 19, 2021, 06:30 UTC

Impact:
• There will be no impact on end-users and their ability to connect to their desktops
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be temporarily unavailable or may appear offline during this brief downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Thanks for your patience.

Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
Oct 12, 11:50 EDT

Oct 19, 2021

Oct 18, 2021

No incidents reported.

Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021

No incidents reported.

Oct 14, 2021

Workspace ONE UEM: US08 Partial Outage / United States (Partial Region)

Resolved - VMware Workspace ONE detected issues which may have impacted a subset of SaaS environments.

These issues are now resolved. My Workspace ONE portal has been updated for customers affected by this event.

We apologize for the inconvenience and thank you for your patience and continued support.

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.
Oct 14, 07:48 EDT

Monitoring - VMware Workspace ONE has noted partial recovery with SaaS environments.

Operations teams continue to actively work towards complete recovery.

If you have additional questions or concerns, please open a ticket at support.workspaceone.com
Oct 14, 07:16 EDT

Update - VMware Workspace ONE continues to experience issues where end-users may experience intermittent connectivity when trying to access VMware Workspace ONE.

Operations teams have escalated the issue and working with the vendor support team to resolve the issue.

If you have additional questions or concerns, please open a ticket at support.workspaceone.com
Oct 14, 07:16 EDT

Update - VMware Workspace ONE continues to experience issues where end-users may experience intermittent connectivity when trying to access VMware Workspace ONE.

Operations teams have escalated the issue and working with the vendor support teams to resolve the issue.

If you have additional questions or concerns, please open a ticket at support.workspaceone.com
Oct 14, 05:40 EDT

Update - VMware Workspace ONE continues to experience issues where end-users may experience intermittent connectivity when trying to access VMware Workspace ONE.

Operations teams have escalated the issue with vendor support teams to resolve the issue.

If you have additional questions or concerns, please open a ticket at support.workspaceone.com
Oct 14, 05:40 EDT

Update - VMware Workspace ONE continues to experience issues where end-users may experience intermittent connectivity when trying to access VMware Workspace ONE.

Operations teams have escalated the issue and working with the vendor support teams to resolve the issue.

If you have additional questions or concerns, please open a ticket at support.workspaceone.com
Oct 14, 04:56 EDT

Update - VMware Workspace ONE continues to experience issues where end-users may experience intermittent connectivity when trying to access VMware Workspace ONE.

Operations teams have escalated the issue with vendor support teams to resolve the issue.

If you have additional questions or concerns, please open a ticket at support.workspaceone.com
Oct 14, 04:56 EDT

Update - VMware Workspace ONE continues to experience issues where end-users may experience intermittent connectivity when trying to access VMware Workspace ONE.

Operations teams have escalated the issue with vendor support teams to resolve the issue.

If you have additional questions or concerns, please open a ticket at support.workspaceone.com
Oct 14, 01:52 EDT

Update - VMware Workspace ONE continues to experience intermittent connection issues.

Operations teams continue to work with our data center vendor to resolve the issue.

If you have additional questions or concerns, please open a ticket at support.workspaceone.com
Oct 14, 01:52 EDT

Update - VMware Workspace ONE continues to experience issues impacting a subset of environments' access.

Operations teams have identified the issue at the networking infrastructure level which persists after following standard remediation protocols.

End-users may experience intermittent connectivity when trying to access VMware Workspace ONE.

Operations teams are actively working to resolve the issue.
Oct 13, 23:04 EDT

Identified - VMware Workspace ONE continues to experience issues.

Operations teams have identified the issue and are actively working to resolve it.

If you have additional questions or concerns, please open a ticket at support.workspaceone.com
Oct 13, 22:56 EDT

Investigating - VMware Workspace ONE is investigating reports of issues. We will provide more information shortly. My Workspace ONE portal has been updated for customers affected by this event. System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.
Oct 13, 22:14 EDT

Oct 13, 2021

Horizon Cloud on Azure : Multiple alerts received (All Regions )

Resolved - This incident has been resolved.

Microsoft Update:
Preliminary root cause: We identified that calls made during service management operations were failing as a required artifact version data could not be queried. Our investigation focused on the backend compute resource provider (CRP) to determine why the calls were failing, and identified that a required VMGuestAgent could not be queried from the repository.

The VM Guest Agent Extension publishing architecture was being migrated (as part of RDFE migration) to a new platform which leverages the latest Azure Resource Manager (ARM) capabilities

Mitigation: We mitigated impact by marking the appropriate extensions to the correct expected level (in this case, public). Engineers proactively verified the return to full success rate for operations after the updates were completed.

Next Steps: We will continue to investigate to establish the full root cause and prevent future occurrences. Stay informed about Azure service issues by creating custom service health

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Thank You,
VMware Horizon Communications Team
Oct 13, 08:19 EDT

Identified - Microsoft update: Microsoft have identified that calls made during service management operations are failing due to a required artifact version not returning as expected during query. The failure shows that that a required extension cannot be located. We are currently implementing a mitigation option to force a refresh of the extension and are seeing signs of recovery where mitigation has been deployed. We expect recovery to be observed as the mitigation progresses across regions.

Please check the Microsoft updated status using the below link.
https://status.azure.com/en-us/status.
Oct 13, 07:50 EDT

Investigating - Incident Description
The Horizon Cloud Monitoring has identified multiple alerts received in All regions. Currently, Microsoft is investigating the issue with high priority.

Impact details:
Starting at 07:00 UTC on 13 Oct 2021, a subset of customers using Windows Virtual Machines may experience failure notifications when performing service management operations - such as create, update, delete. Deployments of new VMS and any updates to extensions may fail. Non-Windows Virtual Machines and existing running Windows Virtual Machines should not be impacted by this issue.

Current Status: We are aware of this issue and are actively investigating the issue. The next update will be provided within 60 minutes, or as events warrant.
This message was last updated at 08:35 UTC on 13 October 2021

You may check the updated status using the link. https://status.azure.com/en-us/status.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.

Thank You,
VMware Horizon Communications Team
Oct 13, 05:19 EDT