VMware Workspace ONE Status

All Systems Operational

Workspace ONE Assist - Germany Operational

Workspace ONE Assist - USA Operational

Workspace ONE Assist - Japan Operational

Workspace ONE Assist - Australia Operational

Workspace ONE Assist - UK Operational

Workspace ONE Assist - Canada Operational

Workspace ONE Email Notification Service 2-US Operational

Workspace ONE Email Notification Service 2-Germany Operational

Workspace ONE Email Notification Service 2-Japan Operational

Workspace ONE Email Notification Service 2-UK Operational

Workspace ONE Assist - Singapore Operational

Horizon Cloud Services Operational

HCS Cloud Hosted on IBM/SL - GERMANY - Frankfurt Operational

HCS Cloud Hosted on IBM/SL - JAPAN - Tokyo Operational

HCS Cloud Hosted on IBM/SL - UK - Chessington Operational

HCS Cloud Hosted on IBM/SL - USA - Northern California Operational

HCS Cloud Hosted on IBM/SL - USA - Texas Operational

HCS Cloud Hosted on IBM/SL - USA - Virginia Operational

AWS Cloud Control Plane - APAC Operational

Horizon Cloud Control Plane - Australia 2 Operational

Horizon Cloud Monitoring Services (CMS) Operational

Cloud Monitoring Service (CMS) – United States Operational

Cloud Monitoring Service (CMS) – UK Operational

Cloud Monitoring Service (CMS) – Germany Operational

Cloud Monitoring Service (CMS) – Japan Operational

Cloud Monitoring Service (CMS) – Australia Operational

Workspace ONE Intelligence Operational

Workspace ONE Data Center Console Access - US Operational

Workspace ONE Data Center Data Ingest - US Operational

Workspace ONE Data Center Console Access - DE Operational

Workspace ONE Data Center Data Ingest - DE Operational

Workspace ONE Data Center Console Access - EMEA Operational

Workspace ONE Data Center Data Ingest - EMEA Operational

Workspace ONE Data Center Console Access - Australia Operational

Workspace ONE Data Center Data Ingest - Australia Operational

Workspace ONE Data Center Console Access - Canada Operational

Workspace ONE Data Center Data Ingest - Canada Operational

Workspace ONE Data Center Console Access - APAC Operational

Workspace ONE Data Center Data Ingest - APAC Operational

Workspace ONE Data Center Console Access - London Operational

Workspace ONE Data Center Data Ingest - London Operational

Workspace ONE Data Center Console Access - GovCloud Operational

Workspace ONE Data Center Data Ingest - GovCloud Operational

Workspace ONE UEM Operational

Workspace ONE UEM - USA Operational

Workspace ONE UEM - Germany Operational

Workspace ONE UEM - Japan Operational

Workspace ONE UEM - UK Operational

Workspace ONE UEM - Australia Operational

Workspace ONE UEM - Canada Operational

Workspace ONE UEM - Singapore Operational

Cloud Notification Services (for ENS) - Global Operational

My Workspace ONE - Global Operational

App Wrapping Operational

AWCP (for APNs) - Global Operational

SMTP UEM - USA Operational

Workspace ONE UEM - India Operational

Auto-Discovery - USA Operational

VMware Seeded Apps (Workspace One Launcher) - Global Operational

Workspace ONE UEM - GovCloud Operational

Cloud Notification Service (For ENS) - GovCloud Operational

SMTP - GovCloud Operational

Workspace ONE Email Notification Service 2 - GovCloud Operational

Console Access (Horizon Cloud Admin Console) Operational

Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) Operational

Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) 2 Operational

Console Access (Horizon Cloud Admin Console) – AP Japan East Operational

Console Access (Horizon Cloud Admin Console) – EU UK South (London) Operational

Console Access (Horizon Cloud Admin Console) – EU North (Ireland) 2 Operational

Console Access (Horizon Cloud Admin Console) – EU North (Ireland) Operational

Console Access (Horizon Cloud Admin Console) – US West 2 Operational

Console Access (Horizon Cloud Admin Console) – US North Central (Illinois) Operational

Console Access (Horizon Cloud Admin Console) – Germany West Central (Frankfurt) Operational

Horizon Cloud Universal Broker Operational

Horizon Cloud Universal Broker - USA Operational

Horizon Cloud Universal Broker - Europe Operational

Horizon Cloud Universal Broker - APAC Operational

Workspace ONE Experience Workflows Operational

WS1 Experience Workflows-Canada Operational

WS1 Experience Workflows-Australia Operational

WS1 Experience Workflows-UK Operational

WS1 Experience Workflows-Ireland Operational

WS1 Experience Workflows-Germany Operational

WS1 Experience Workflows-US1 Operational

WS1 Experience Workflows-US2 Operational

WS1 Experience Workflows-US3 Operational

WS1 Experience Workflows-Preview Operational

Horizon Cloud Service Next-Gen Operational

Horizon Cloud Service Next-Gen - United States Operational

Horizon Cloud Service Next-Gen - Germany Operational

Horizon Cloud Service Next-Gen - Ireland Operational

Horizon Cloud Service Next-Gen - Japan Operational

Universal Console - US Operational

Universal Console - Ireland Operational

Universal Console - Japan Operational

Horizon Portal - Broker - US Operational

Horizon Portal - Broker - Ireland Operational

Horizon Portal - Broker - Japan Operational

Edge Hub - US Operational

Edge Hub - Ireland Operational

Edge Hub - Japan Operational

VM Hub - US Operational

VM Hub - Germany Operational

VM Hub - UK Operational

VM Hub - Ireland Operational

VM Hub - Australia Operational

VM Hub - Japan Operational

Regional Data Shard - US Operational

Regional Data Shard - Germany Operational

Regional Data Shard - UK Operational

Regional Data Shard - Ireland Operational

Regional Data Shard - Japan Operational

Regional Data Shard - Australia Operational

getwsone.com Operational

Workspace ONE Access Operational

Workspace ONE Access - US1 Operational

Workspace ONE Access - US2 Operational

Workspace ONE Access - US3 Operational

Workspace ONE Access - Germany Operational

Workspace ONE Access - Ireland Operational

Workspace ONE Access - UK Operational

Workspace ONE Access - Japan Operational

Workspace ONE Access - Australia Operational

Workspace ONE Access - Canada Operational

Workspace ONE Access - GovCloud Operational

Workspace ONE Hub Services Catalog Operational

Workspace ONE Hub Services Catalog - US1 Operational

Workspace ONE Hub Services Catalog - US2 Operational

Workspace ONE Hub Services Catalog - US3 Operational

Workspace ONE Hub Services Catalog - Germany Operational

Workspace ONE Hub Services Catalog - Ireland Operational

Workspace ONE Hub Services Catalog -UK Operational

Workspace ONE Hub Services Catalog - Japan Operational

Workspace ONE Hub Services Catalog - Australia Operational

Workspace ONE Hub Services Catalog - Canada Operational

Workspace ONE Hub Services - GovCloud Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Workspace ONE Access Maintenance DNS Update in ASIA (Full Region) Mar 30, 2023 07:30-08:30 EDT

Workspace ONE Access will be performing a DNS update in the ASIA (Japan) environment (*.vmwareidentity.asia) on Thursday, March 30, 2023 between 7:30 and 8:30 EST. DNS records for cas.vmwareidentity.asia and certproxy.vmwareidentity.asia will be updated using the existing Workspace ONE Access published IP Addresses for the ASIA (Japan) region. (See https://kb.vmware.com/s/article/68035)

There will be no downtime during this maintenance, however, some Android SSO or Certificate Authentication requests may receive a connection reset response during the update. Requests are expected to succeed when retried.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems
Posted on Mar 23, 2023 - 08:09 EDT

Workspace ONE UEM: Monthly Data Center Maintenance March 31, 2023 / India (Full Region) Mar 31, 2023 11:00-15:00 EDT

Workspace ONE UEM is scheduled to undergo maintenance on March 31st, 2023.

Maintenance Window:
• Start: Friday, March 31st, 2023, 15:00 UTC
• End: Friday, March 31st, 2023, 19:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.
Posted on Mar 15, 2023 - 22:13 EDT

Workspace ONE UEM: Monthly Data Center Maintenance March 31, 2023 / Japan (Full Region) Mar 31, 2023 11:00-15:00 EDT

Workspace ONE UEM: Monthly Data Center Maintenance March 31, 2023 / Australia (Full Region) Mar 31, 2023 11:00-15:00 EDT

Workspace ONE UEM: Monthly Data Center Maintenance March 31, 2023 / Singapore (Full Region) Mar 31, 2023 11:00-15:00 EDT

Workspace ONE UEM: Monthly Data Center Maintenance April 1, 2023 / United Kingdom (Full Region) Mar 31, 2023 21:00 - Apr 1, 2023 01:00 EDT

Workspace ONE UEM is scheduled to undergo maintenance on April 1st, 2023.

Maintenance Window:
• Start: Friday, April 1st, 2023, 1:00 UTC
• End: Friday, April 1st, 2023, 5:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.
Posted on Mar 15, 2023 - 22:37 EDT

Workspace ONE UEM: Monthly Data Center Maintenance April 1, 2023 / Canada (Full Region) Mar 31, 2023 21:00 - Apr 1, 2023 01:00 EDT

Workspace ONE UEM: Monthly Data Center Maintenance April 1, 2023 / Germany (Full Region) Mar 31, 2023 21:00 - Apr 1, 2023 01:00 EDT

Workspace ONE UEM: Data Center Maintenance April 1, 2023 / GovCloud (Full Region) Apr 1, 2023 11:00-15:00 EDT

Workspace ONE UEM is scheduled to undergo maintenance on April 1th, 2023.

Maintenance Window:

• Start: Friday, April 1th, 2023, 15:00 UTC
• End: Friday, April 1th, 2023, 19:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.
Posted on Mar 15, 2023 - 22:45 EDT

Workspace ONE UEM: Data Center Maintenance April 2, 2023 / USA (Full Region) Apr 1, 2023 21:00 - Apr 2, 2023 01:00 EDT

Workspace ONE UEM is scheduled to undergo maintenance on April 2nd, 2023.

Maintenance Window:
• Start: Friday, April 2nd, 2023, 1:00 UTC
• End: Friday, April 2nd, 2023, 5:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.
Posted on Mar 15, 2023 - 22:41 EDT

Workspace ONE Access Maintenance DNS Update in Australia (Full Region) Apr 3, 2023 07:30-08:30 EDT

Workspace ONE Access will be performing a DNS update in the Australia environment (*.vmwareidentity.com.au) on Monday, April 3, 2023 between 07:30 and 08:30 EST. DNS records for cas.vmwareidentity.com.au and certproxy.vmwareidentity.com.au will be updated using the existing Workspace ONE Access published IP Addresses for the Australia region. (See https://kb.vmware.com/s/article/68035)

There will be no downtime during this maintenance, however, some Android SSO or Certificate Authentication requests may receive a connection reset response during the update. Requests are expected to succeed when retried.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems
Posted on Mar 23, 2023 - 08:26 EDT

Workspace ONE Access Maintenance DNS Update in Europe (Ireland) (Full Region) Apr 6, 2023 00:30-01:30 EDT

Workspace ONE Access will be performing a DNS update in the EU (Ireland) environment (*.vmwareidentity.eu) on Thursday, April 6, 2023 between 00:30 and 01:30 EST. DNS records for cas.vmwareidentity.eu and certproxy.vmwareidentity.eu will be updated using the existing Workspace ONE Access published IP Addresses for the EU (Ireland) region. (See https://kb.vmware.com/s/article/68035)

There will be no downtime during this maintenance, however, some Android SSO or Certificate Authentication requests may receive a connection reset response during the update. Requests are expected to succeed when retried.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems
Posted on Mar 23, 2023 - 08:50 EDT

Workspace ONE Intelligence Maintenance Apr 8, 2023 09:00-18:00 EDT

Data ingestion may be delayed during this window.
Posted on Mar 21, 2023 - 15:31 EDT

Workspace ONE Access Maintenance DNS Update in United Kingdom (Full Region) Apr 10, 2023 00:30-01:30 EDT

Workspace ONE Access will be performing a DNS update in the United Kingdom environment (*.vmwareidentity.co.uk) on Monday, April 10, 2023 between 00:30 and 01:30 EST. DNS records for cas.vmwareidentity.co.uk and certproxy.vmwareidentity.co.uk will be updated using the existing Workspace ONE Access published IP Addresses for the United Kingdom region. (See https://kb.vmware.com/s/article/68035)

There will be no downtime during this maintenance, however, some Android SSO or Certificate Authentication requests may receive a connection reset response during the update. Requests are expected to succeed when retried.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems
Posted on Mar 23, 2023 - 08:58 EDT

Workspace ONE Access Maintenance DNS Update in Germany (Full Region) Apr 13, 2023 00:30-01:30 EDT

Workspace ONE Access will be performing a DNS update in the Germany environment (*.vmwareidentity.de) on Thursday, April 13, 2023 between 00:30 and 01:30 EST. DNS records for cas.vmwareidentity.de and certproxy.vmwareidentity.de will be updated using the existing Workspace ONE Access published IP Addresses for the Germany region. (See https://kb.vmware.com/s/article/68035)

There will be no downtime during this maintenance, however, some Android SSO or Certificate Authentication requests may receive a connection reset response during the update. Requests are expected to succeed when retried.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems
Posted on Mar 23, 2023 - 09:24 EDT

Workspace ONE Access Maintenance DNS Update in Canada (Full Region) Apr 17, 2023 01:30-02:30 EDT

Workspace ONE Access will be performing a DNS update in the Canada environment (*.vmwareidentity.ca) on Monday, April 17, 2023 between 01:30 and 02:30 EST. DNS records for cas.vmwareidentity.ca and certproxy.vmwareidentity.ca will be updated using the existing Workspace ONE Access published IP Addresses for the Canada region. (See https://kb.vmware.com/s/article/68035)

There will be no downtime during this maintenance, however, some Android SSO or Certificate Authentication requests may receive a connection reset response during the update. Requests are expected to succeed when retried.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems
Posted on Mar 23, 2023 - 10:03 EDT

Workspace ONE Access Maintenance DNS Update in US (Partial Region) Apr 20, 2023 02:30-03:30 EDT

Workspace ONE Access will be performing a DNS update in the US environment (*.workspaceair.com) on Thursday, April 20, 2023 between 02:30 and 03:30 EST. DNS records for cas.workspaceair.com and certproxy.workspaceair.com will be updated using the existing Workspace ONE Access published IP Addresses for the US region. (See https://kb.vmware.com/s/article/68035)

There will be no downtime during this maintenance, however, some Android SSO or Certificate Authentication requests may receive a connection reset response during the update. Requests are expected to succeed when retried.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems
Posted on Mar 24, 2023 - 01:24 EDT

Workspace ONE Access Maintenance DNS Update in US (Partial Region) Apr 24, 2023 02:30-03:30 EDT

Workspace ONE Access will be performing a DNS update in the US environment (*.workspaceoneaccess.com) on Monday, April 24, 2023 between 02:30 and 03:30 EST. DNS records for cas.workspaceoneaccess.com and certproxy.workspaceoneaccess.com will be updated using the existing Workspace ONE Access published IP Addresses for the US region. (See https://kb.vmware.com/s/article/68035)

There will be no downtime during this maintenance, however, some Android SSO or Certificate Authentication requests may receive a connection reset response during the update. Requests are expected to succeed when retried.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems
Posted on Mar 24, 2023 - 01:27 EDT

Workspace ONE Access Maintenance DNS Update in US (Partial Region) Apr 27, 2023 02:30-03:30 EDT

Workspace ONE Access will be performing a DNS update in the US environment (*.vmwareidentity.com) on Thursday, April 27, 2023 between 02:30 and 03:30 EST. DNS records for cas.vmwareidentity.com and certproxy.vmwareidentity.com will be updated using the existing Workspace ONE Access published IP Addresses for the US region. (See https://kb.vmware.com/s/article/68035)

There will be no downtime during this maintenance, however, some Android SSO or Certificate Authentication requests may receive a connection reset response during the update. Requests are expected to succeed when retried.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems
Posted on Mar 24, 2023 - 01:31 EDT

Past Incidents

Mar 29, 2023

Horizon Cloud Service: Console Access Weekly Maintenance - Maintenance Window: Wednesday, March 29th, 2023, 03:30 UTC- All Regions

Completed - The maintenance activity has been completed.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thank You,
VMware Horizon Communications Team
Mar 29, 02:17 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 23:30 EDT

Scheduled - Horizon Cloud is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Horizon Cloud Maintenance Window:
Start: Wednesday, March 29th, 2023, 03:30 UTC
End: Wednesday, March 29th, 2023, 06:30 UTC

Impact:
• There will be no impact on end-users and their ability to connect to their desktops
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be temporarily unavailable or may appear offline during this brief downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
Mar 23, 11:41 EDT

Mar 28, 2023

20230328 - Workspace ONE UEM: CDN Maintenance AMER

Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at VMware Workspace ONE.
Mar 28, 07:33 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 04:30 EDT

Scheduled - Workspace ONE UEM CDN in AMER is scheduled to undergo maintenance on 28th March 2023.

Change:
Workspace ONE UEM CDN Maintenance

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance. During the maintenance window SaaS customers who have opted-in to IP limited CDN will experience issues uploading applications as well as files and actions in Product Provisioning. Download of files will be unaffected.

Downtime:
Up to 3 hours

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.
Mar 20, 13:02 EDT

Workspace ONE Assist team has scheduled a maintenance activity to install latest March 2023 Windows Patch Updates

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 01:00 EDT

Scheduled - Workspace ONE Assist team has scheduled a maintenance activity to install latest March 2023 Windows Patch Updates

Workspace ONE Assist Maintenance Window on Production:
• Start: Tuesday, March 28th, 2023 1:00AM EDT
• End: Tuesday, March 28th, 2023 5:00AM EDT

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Workspace ONE Assist Team
Mar 27, 02:47 EDT

Mar 27, 2023

No incidents reported.

Mar 26, 2023

Workspace ONE Intelligence Maintenance

Completed - Workspace ONE Intelligence maintenance completed
Mar 26, 04:33 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 09:00 EDT

Scheduled - Data ingestion may be delayed during this window.
Mar 17, 18:59 EDT

Horizon Cloud Service Next-Gen: Console Service – Emergency Maintenance Window: Sunday, March 26th, 2023, 06:00 UTC

Completed - We are postponing this maintenance activity to a later date, and this is the final communication.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud Next-Gen and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thank You,
VMware Horizon Communications Team
Mar 26, 03:48 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 02:01 EDT

Scheduled - VMware Cloud Services Production Console service (console.cloud.vmware.com) will be undergoing emergency maintenance on March/26/2023 from 06:00 UTC to 10:00 UTC.

Horizon Cloud Service Next-Gen Emergency Maintenance Window:
Start Time: March 26, 2023, 06:00 UTC 
End Time: March 26, 2023, 10:00 UTC 
Duration: 240 mins

Impact: 
On the CSP portal (console.cloud.vmware.com), users will not be able to add a new CSP org or update or delete an existing CSP org. Read-only operations will continue to work fine with CSP.

The new customer onboarding flow will be impacted during the maintenance period as it requires an update to the Identity and Access Management (IAM) feature on the CSP portal.

All other operations related to Horizon cloud next gen will continue to function without interruptions.

Service reliability is a top priority at Horizon Cloud Next-Gen and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
Mar 25, 14:54 EDT

Mar 25, 2023

Workspace ONE Access and Hub Services Maintenance United States (Full Region)

Completed - Maintenance completed successfully
Mar 25, 23:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 22:02 EDT

Scheduled - Workspace ONE Access will perform maintenance in United States for domains vmwareidentity.com, workspaceair.com and workspaceoneaccess.com on Saturday, March 25, 2023 between 22:00 and 23:30 EDT. During this maintenance, no downtime is expected however there may be a two minute period where a small number of request failures will be observed. Requests are expected to succeed when retried.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Mar 22, 01:38 EDT

Workspace ONE Access and Hub Services Maintenance in Ireland region

Completed - Maintenance completed successfully
Mar 25, 23:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 22:02 EDT

Scheduled - Workspace ONE Access will perform maintenance in Ireland for domain vmwareidentity.eu on Saturday, March 25, 2023 between 22:00 and 23:30 EDT. During this maintenance, no downtime is expected however there may be a one minute period where a small number of request failures will be observed. Requests are expected to succeed when retried.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Mar 22, 02:38 EDT

Workspace ONE Access and Hub Services Maintenance in Canada region

Completed - Maintenance completed successfully
Mar 25, 23:03 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 21:30 EDT

Scheduled - Workspace ONE Access will perform maintenance in Canada for domain vmwareidentity.ca on Saturday, March 25, 2023 between 21:30 and 23:00 EDT. During this maintenance, no downtime is expected however there may be a one minute period where a small number of request failures will be observed. Requests are expected to succeed when retried.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Mar 22, 02:43 EDT

Workspace ONE Access and Hub Services Maintenance in United Kingdom region

Completed - Maintenance completed successfully
Mar 25, 23:03 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 21:30 EDT

Scheduled - Workspace ONE Access will perform maintenance in United Kingdom for domain vmwareidentity.co.uk on Saturday, March 25, 2023 between 21:30 and 23:00 EDT. During this maintenance, no downtime is expected however there may be a one minute period where a small number of request failures will be observed. Requests are expected to succeed when retried.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Mar 22, 02:48 EDT

Workspace ONE Access and Hub Services Maintenance in Germany region

Completed - Maintenance completed successfully
Mar 25, 23:02 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 21:30 EDT

Scheduled - Workspace ONE Access will perform maintenance in Germany for domain vmwareidentity.de on Saturday, March 25, 2023 between 21:30 and 23:00 EDT. During this maintenance, no downtime is expected however there may be a one minute period where a small number of request failures will be observed. Requests are expected to succeed when retried.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Mar 22, 02:45 EDT

Workspace ONE Access and Hub Services Maintenance in Japan region

Completed - Maintenance successfully completed.
Mar 25, 17:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 16:00 EDT

Scheduled - Workspace ONE Access will perform maintenance in Japan for domain vmwareidentity.asia on Saturday, March 25, 2023 between 16:00 and 17:00 EDT. During this maintenance, no downtime is expected however there may be a one minute period where a small number of request failures will be observed. Requests are expected to succeed when retried.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Mar 22, 01:34 EDT

Workspace ONE Access and Hub Services Maintenance in Australia region

Completed - Maintenance successfully completed.
Mar 25, 17:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 16:00 EDT

Scheduled - Workspace ONE Access will perform maintenance in Australia for domain vmwareidentity.com.au on Saturday, March 25, 2023 between 16:00 and 17:00 EDT. During this maintenance, no downtime is expected however there may be a one minute period where a small number of request failures will be observed. Requests are expected to succeed when retried.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Mar 22, 01:26 EDT

Horizon Cloud Services: NextGen: Data Center Maintenance - Upgrade MongoDB Atlas from 4.2 to 4.4 - Maintenance Window: Saturday, March 25, 2023, 07:00 UTC - West US2

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 03:01 EDT

Scheduled - Horizon Cloud will undergo maintenance to upgrade MongoDB Atlas from 4.2 to 4.4 on West US2 region is scheduled in the below maintenance window.

Horizon Cloud Maintenance Window:
Start: Saturday, March 25, 2023, 07:00 UTC
End: Saturday, March 25, 2023, 09:00 UTC

Impact:
There will be no downtime / outage to services is expected.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985)

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
Mar 20, 18:58 EDT

Mar 24, 2023

20230324 - CN1678 Availability issues / Germany (Partial Region)

Resolved - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support. System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com should you need additional assistance.
Mar 24, 10:52 EDT

Identified - VMware Workspace ONE continues to experience issues.

Operations teams have identified the issue and are actively working to resolve it.
Mar 24, 10:20 EDT

Investigating - VMware Workspace ONE is investigating reports of availability issues with Shared SaaS system - CN1678.

My Workspace ONE portal has been updated for customers affected by this event.

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.
Mar 24, 09:50 EDT

Mar 23, 2023

Horizon Cloud Services: NextGen: Upgrade MongoDB Atlas from 4.2 to 4.4 - Maintenance Window: Thursday, March 23, 2023, 22:00 UTC – Europe Region

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 18:00 EDT

Scheduled - Horizon Cloud will undergo maintenance to upgrade MongoDB Atlas from 4.2 to 4.4 on Europe Region is scheduled in the below maintenance window.

Horizon Cloud Maintenance Window:
Start: Thursday, March 23, 2023, 22:00 UTC
End: Friday, March 24, 2023, 00:00 UTC

Impact:
There will be no downtime / outage to services is expected.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect ([https://customerconnect.vmware.com/login]) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
Mar 17, 15:00 EDT

Workspace ONE Access Maintenance DNS Update in United States (Partial Region)

Completed - The scheduled maintenance has been completed.
Mar 23, 06:08 EDT

Update - Workspace ONE Access will be starting a DNS update in the preview environment (*.vidmpreview.com) now. DNS records for cas.vidmpreview.com and cert-proxy.vidmpreview.com will be updated using the existing Workspace ONE Access published IP Addresses for the Preview region. (See https://kb.vmware.com/s/article/68035)

There will be no downtime during this maintenance, however, some Android SSO or Certificate Authentication requests may receive a connection reset response during the update. Requests are expected to succeed when retried.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems
Mar 23, 05:36 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 05:35 EDT

Scheduled - Workspace ONE Access will be performing a DNS update in the preview environment (*.vidmpreview.com) on Thursday, March 23, 2023 between 5:30 and 6:00 EST. DNS records for cas.vidmpreview.com and cert-proxy.vidmpreview.com will be updated using the existing Workspace ONE Access published IP Addresses for the Preview region. (See https://kb.vmware.com/s/article/68035)

There will be no downtime during this maintenance, however, some Android SSO or Certificate Authentication requests may receive a connection reset response during the update. Requests are expected to succeed when retried.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems
Mar 23, 05:04 EDT

Horizon Cloud Services : V1 and Nextgen: Data Center Maintenance – Migrate Redis for US Edge hub to Azure cache - Maintenance Window: Thursday, March 23, 2023, 08:30 UTC – US Region

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 04:30 EDT

Scheduled - Horizon Cloud will undergo maintenance to Migrate Redis for US Edge hub to Azure cache in US Region is scheduled in the below maintenance window.

Horizon Cloud Maintenance Window:
Start: Thursday, March 23, 2023, 08:30 UTC
End: Thursday, March 23, 2023, 10:30 UTC

Impact:
Existing V1 and Nextgen customers will see the “CSP onboarding” button enabled again if they log in to Astro during downtime and they will also see an error in the capacity page if they navigate to Pod(s) page.

Impact Duration:
This activity will result in around 30 min of downtime during the 2-hour maintenance window.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect ([https://customerconnect.vmware.com/login]) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page ([http://status.workspaceone.com) until the maintenance activity is complete

Thank You,
VMware Horizon Communications Team
Mar 16, 00:57 EDT

Workspace ONE Access Maintenance DNS Update in United States (Partial Region)

Completed - The scheduled maintenance has been completed.
Mar 23, 03:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 02:01 EDT

Scheduled - Workspace ONE Access will be performing a DNS update in the preview environment (*.vidmpreview.com) on Thursday, March 23, 2023 between 2:00 and 3:00 EST. DNS records for cas.vidmpreview.com and cert-proxy.vidmpreview.com will be updated using the existing Workspace ONE Access published IP Addresses for the Preview region. (See https://kb.vmware.com/s/article/68035)

There will be no downtime during this maintenance, however, some Android SSO or Certificate Authentication requests may receive a connection reset response during the update. Requests are expected to succeed when retried.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems
Mar 23, 00:43 EDT

Horizon Cloud Service: Console Access Weekly Maintenance - Maintenance Window: Thursday, March 23rd, 2023, 03:30 UTC- All Regions

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 23:31 EDT

Scheduled - Horizon Cloud is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Horizon Cloud Maintenance Window:
Start: Thursday, March 23rd, 2023, 03:30 UTC
End: Thursday, March 23rd, 2023, 06:30 UTC

Impact:
• There will be no impact on end-users and their ability to connect to their desktops
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be temporarily unavailable or may appear offline during this brief downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
Mar 15, 11:41 EDT

Mar 22, 2023

Mar 21, 2023

Horizon Cloud Services: NextGen: Upgrade MongoDB Atlas from 4.2 to 4.4 - Maintenance Window: Tuesday, March 21, 2023, 17:00 UTC – Japan Region

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 13:00 EDT

Scheduled - Horizon Cloud will undergo maintenance to upgrade MongoDB Atlas from 4.2 to 4.4 on Japan Region is scheduled in the below maintenance window.

Horizon Cloud Maintenance Window:
Start: Tuesday, March 21, 2023, 17:00 UTC
End: Tuesday, March 21, 2023, 19:00 UTC

Impact:
There will be no downtime / outage to services is expected.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
Mar 17, 14:46 EDT

Mar 20, 2023

Horizon Cloud Services: NextGen: Data Center Maintenance - Migrate Redis in regional Kubernetes clusters - Maintenance Window: Monday, March 20, 2023, 23:00 UTC - Germany West Central Region

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 19:00 EDT

Scheduled - Horizon Cloud NextGen will undergo a maintenance to Migrate Redis in regional Kubernetes clusters from hosted on Kubernetes to Azure managed Redis in Germany West Central Region is scheduled in the below maintenance window

Horizon Cloud Maintenance Window:
Start: Monday, March 20, 2023, 23:00 UTC
End: Tuesday, March 21, 2023, 00:00 UTC

Impact:
During this maintenance when regional services are restarted and there is a change in Redis this would mean virtual desktops agent not be able to register to the connection broker.
New users trying to get to a desktop will not be able to do so but existing users already connected will still remain connected. This will last 3-5 mins for every region.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985)

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
Mar 15, 13:23 EDT

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023

Workspace ONE Access: Increased Login and Launch Error Rate / United States, Canada, Japan, Australia, Germany, United Kingdom, Ireland (Full Region)

Resolved - Workspace ONE Access observed increased login and launch error rates for requests made to the service in all regions. There may be limited or no service impact at this time. The incident was resolved fully by 22:26 EDT.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Mar 16, 21:30 EDT

Mar 15, 2023

Horizon Cloud Services : V1 and Nextgen: Data Center Maintenance – Migrate Redis for US Edge hub to Azure cache - Maintenance Window: Wednesday, March 15, 2023, 20:30 UTC – US Region

Completed - Dear Valued Customer,

The scheduled maintenance has been canceled. We will keep you posted with the new schedule once we have an update.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.

For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thank You,
VMware Horizon Communications Team
Mar 15, 17:47 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 16:30 EDT

Scheduled - Horizon Cloud will undergo maintenance to Migrate Redis for US Edge hub to Azure cache in US Region is scheduled in the below maintenance window.

Horizon Cloud Maintenance Window:
Start: Wednesday, March 15, 2023, 20:30 UTC
End: Wednesday, March 15, 2023, 22:30 UTC

Impact:
Existing V1 and Nextgen customers will see the “CSP onboarding” button enabled again if they log in to Astro during downtime and they will also see an error in the capacity page if they navigate to Pod(s) page.

Impact Duration:
This activity will result in around 30 min of downtime during the 2-hour maintenance window.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect ([https://customerconnect.vmware.com/login]) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page ([http://status.workspaceone.com|http://status.workspaceone.com/]) until the maintenance activity is complete

Thank You,
VMware Horizon Communications Team
Mar 8, 23:58 EST

Workspace ONE Intelligence: NA1 Automation workflow lag / United States - United States

Update - Operations teams continue working to resolve the issue. Please stand by for further updates.
Mar 15, 05:51 EDT

Investigating - An incident has been identified and teams are investigating. Please stand by for further updates.
Mar 15, 03:36 EDT

VMware Workspace ONE Assist Maintenance on Upgrading to Latest Assist Version 23.02 on Canada Production

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 01:00 EDT

Scheduled - Workspace ONE Assist team has scheduled a maintenance activity to upgrade the Assist version from 22.10 to 23.02

Workspace ONE Assist Maintenance Window on Canada Production:
• Start: Wednesday, March 15th, 2023 01:00 AM EDT
• End: Wednesday, March 15th, 2023 05:00 AM EDT

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment. The maintenance will be conducted during business off-hours.

Thanks for your patience.
Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Workspace ONE Assist Team
Feb 22, 05:47 EST

Horizon Cloud Service: Console Access Weekly Maintenance - Maintenance Window: Wednesday, March 15th, 2023, 03:30 UTC- All Regions

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 23:30 EDT

Scheduled - Horizon Cloud is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Horizon Cloud Maintenance Window:
Start: Wednesday, March 15th, 2023, 03:30 UTC
End: Wednesday, March 15th, 2023, 06:30 UTC

Impact:
• There will be no impact on end-users and their ability to connect to their desktops
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be temporarily unavailable or may appear offline during this brief downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
Mar 8, 10:40 EST

Horizon Cloud Services : V1 and Nextgen : Data Center Maintenance – Migrate Redis for EU Edge hub to Azure cache - Maintenance Window: Wednesday, March 15, 2023, 03:30 UTC – EU Region

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 23:30 EDT

Scheduled - Horizon Cloud will undergo maintenance to Migrate Redis for EU Edge hub to Azure cache in EU Region is scheduled in the below maintenance window.

Horizon Cloud Maintenance Window:
Start: Wednesday, March 15, 2023, 03:30 UTC
End: Wednesday, March 15, 2023, 05:30 UTC

Impact:
Existing V1 and Nextgen customers will see the “CSP onboarding” button enabled again if they log in to Astro during downtime and they will also see an error in the capacity page if they navigate to Pod(s) page.

Impact Duration:
This activity will result in around 30 min of downtime during the 2-hour maintenance window.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect ([https://customerconnect.vmware.com/login]) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect ([https://kb.vmware.com/s/article/2006985]).

Thanks for your patience.
Additional Information: VMware will provide additional updates on our Unified Status page ([http://status.workspaceone.com|http://status.workspaceone.com/]) until the maintenance activity is complete

Thank You,
VMware Horizon Communications Team
Mar 8, 23:50 EST