VMware Workspace ONE Status

Sep 27, 2022

No incidents reported today.

Sep 26, 2022

Horizon Cloud Service: Next Gen: Network Maintenance - Maintenance Window: Tuesday, September 27, 2022, 03:30 UTC - US region (Full Region)

Completed - The maintenance activity has been completed.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
Please refer to the KB Article(https://kb.vmware.com/s/article/2006985) to Open a GSS SR..

Thank You,
VMware Horizon Communications Team
Sep 26, 23:42 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 23:30 EDT

Scheduled - Horizon Cloud Service is performing network maintenance off service gateway components in the US region during the following maintenance window.

Horizon Cloud Maintenance Window:
• Start: Tuesday, September 27, 2022, 03:30 UTC
• End: Tuesday, September 27, 2022, 04:00 UTC

Impact:
During this maintenance, downtime is not expected however connected customers may experience brief disruption to services

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
Please refer to the KB Article(https://kb.vmware.com/s/article/2006985) to Open a GSS SR.

Thanks for your patience.
Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
Sep 20, 12:26 EDT

Horizon Cloud Service: Next Gen: Network Maintenance - Maintenance Window: Monday, September 26, 2022, 21:00 UTC - Europe region (Full Region)

Completed - The maintenance activity has been completed.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
Please refer to the KB Article(https://kb.vmware.com/s/article/2006985) to Open a GSS SR..

Thank You,
VMware Horizon Communications Team
Sep 26, 17:28 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 17:01 EDT

Scheduled - Horizon Cloud Service is performing network maintenance off service gateway components in the Europe region during the following maintenance window.

Horizon Cloud Maintenance Window:
• Start: Monday, September 26, 2022, 21:00 UTC
• End: Monday, September 26, 2022, 21:30 UTC

Impact:
During this maintenance, downtime is not expected however connected customers may experience brief disruption to services

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
Please refer to the KB Article(https://kb.vmware.com/s/article/2006985) to Open a GSS SR.

Thanks for your patience.
Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
Sep 20, 13:03 EDT

Horizon Cloud Service: Next Gen: Network Maintenance - Maintenance Window: Monday, September 26, 2022, 14:00 UTC - APAC region (Full Region)

Completed - The maintenance activity has been completed.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
Please refer to the KB Article(https://kb.vmware.com/s/article/2006985) to Open a GSS SR..

Thank You,
VMware Horizon Communications Team
Sep 26, 10:17 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 10:01 EDT

Scheduled - Horizon Cloud Service is performing network maintenance off service gateway components in the APAC region during the following maintenance window.

Horizon Cloud Maintenance Window:
• Start: Monday, September 26, 2022, 14:00 UTC
• End: Monday, September 26, 2022, 14:30 UTC

Impact:
During this maintenance, downtime is not expected however connected customers may experience brief disruption to services

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
Please refer to the KB Article(https://kb.vmware.com/s/article/2006985) to Open a GSS SR.

Thanks for your patience.
Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
Sep 20, 12:48 EDT

Sep 25, 2022

Workspace ONE UEM: Data Center Maintenance September 25th, 2022 / USA (Full Region)

Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at VMware Workspace ONE.

Please visit support.workspaceone.com if you need additional assistance.
Sep 25, 01:18 EDT

Update - Scheduled maintenance is taking longer than expected and is running over the allotted window. Please standby for further updates.

During this, service will be unavailable for administrators and device enrollments for a sub-set of customers. The following systems are impacted by the delay:

CN1354

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at VMware Workspace ONE.

Please visit support.workspaceone.com if you need additional assistance.
Sep 25, 00:57 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 21:00 EDT

Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on September 25th, 2022.

Maintenance Window:
• Start: Sunday, September 25th, 2022, 01:00 UTC
• End: Sunday, September 25th, 2022, 05:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.
Sep 21, 13:55 EDT

Sep 24, 2022

Workspace ONE UEM: Data Center Maintenance September 24th, 2022 / United Kingdom (Full Region)

Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at VMware Workspace ONE.

Please visit support.workspaceone.com if you need additional assistance.
Sep 24, 00:59 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 21:01 EDT

Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on September 24th, 2022.

Maintenance Window:
• Start: Saturday, September 24th, 2022, 01:00 UTC
• End: Saturday, September 24th, 2022, 05:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.
Sep 21, 13:50 EDT

Workspace ONE UEM: Data Center Maintenance September 24th, 2022 / Canada (Full Region)

Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at VMware Workspace ONE.

Please visit support.workspaceone.com if you need additional assistance.
Sep 24, 00:59 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 21:01 EDT

Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on September 24th, 2022.

Maintenance Window:
• Start: Saturday, September 24th, 2022, 01:00 UTC
• End: Saturday, September 24th, 2022, 05:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.
Sep 21, 13:45 EDT

Workspace ONE UEM: Data Center Maintenance September 24th, 2022 / Germany (Full Region)

Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at VMware Workspace ONE.

Please visit support.workspaceone.com if you need additional assistance.
Sep 24, 00:58 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 21:01 EDT

Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on September 24th, 2022.

Maintenance Window:
• Start: Saturday, September 24th, 2022, 01:00 UTC
• End: Saturday, September 24th, 2022, 05:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.
Sep 21, 13:44 EDT

Sep 23, 2022

Workspace ONE UEM: Data Center Maintenance September 23, 2022 / India (Full Region)

Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at VMware Workspace ONE.

Please visit support.workspaceone.com if you need additional assistance.
Sep 23, 15:50 EDT

Update - Scheduled maintenance is taking longer than expected and is running over the allotted window. Please standby for further updates.

During this delay, service will be available for end-users who may experience intermittent latency and timeouts.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at VMware Workspace ONE.

Please visit support.workspaceone.com if you need additional assistance.
Sep 23, 14:16 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 10:01 EDT

Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on September 23, 2022.

Maintenance Window:
• Start: Friday, September 23, 2022, 14:00 UTC
• End: Friday, September 23, 2022, 18:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.
Sep 20, 16:30 EDT

Workspace ONE UEM: Data Center Maintenance September 23, 2022 / Japan (Full Region)

Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at VMware Workspace ONE.

Please visit support.workspaceone.com if you need additional assistance.
Sep 23, 14:30 EDT

Update - Scheduled maintenance is taking longer than expected and is running over the allotted window. Please standby for further updates.

During this delay, service will be available for end-users who may experience intermittent latency and timeouts.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at VMware Workspace ONE.

Please visit support.workspaceone.com if you need additional assistance.
Sep 23, 14:13 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 10:01 EDT

Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on September 23, 2022.

Maintenance Window:
• Start: Friday, September 23, 2022, 14:00 UTC
• End: Friday, September 23, 2022, 18:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.
Sep 20, 16:25 EDT

Workspace ONE UEM: Data Center Maintenance September 23, 2022 / Singapore (Full Region)

Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at VMware Workspace ONE.

Please visit support.workspaceone.com if you need additional assistance.
Sep 23, 13:29 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 10:01 EDT

Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on September 23, 2022.

Maintenance Window:
• Start: Friday, September 23, 2022, 14:00 UTC
• End: Friday, September 23, 2022, 18:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.
Sep 20, 16:33 EDT

Workspace ONE UEM: Data Center Maintenance September 23, 2022 / Australia (Full Region)

Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at VMware Workspace ONE.

Please visit support.workspaceone.com if you need additional assistance.
Sep 23, 13:02 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 10:01 EDT

Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on September 23, 2022.

Maintenance Window:
• Start: Friday, September 23, 2022, 14:00 UTC
• End: Friday, September 23, 2022, 18:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.
Sep 20, 16:29 EDT

Workspace ONE Access and Hub Services: TLS Certificate Update / (Japan) (Full Region)

Completed - Certificate rotation complete.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.

Please visit https://support.workspaceone.com if you need additional assistance.
Sep 23, 06:04 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 04:00 EDT

Scheduled - Workspace ONE Access and Hub Services will be replacing the TLS certificate for *.vmwareidentity.asia. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Workspace ONE Access SaaS TLS certificates renewal and replacement process (https://kb.vmware.com/s/article/88153) for additional information.
Sep 16, 06:47 EDT

Sep 22, 2022

No incidents reported.

Sep 21, 2022

Horizon Cloud Service: Console Access Weekly Maintenance - Maintenance Window: Wednesday, September 21, 2022, 03:30 UTC - All Regions

Completed - The maintenance activity has been completed.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
Please refer to the KB Article(https://kb.vmware.com/s/article/2006985) to Open a GSS SR..

Thank You,
VMware Horizon Communications Team
Sep 21, 01:19 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 23:30 EDT

Scheduled - Horizon Cloud is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Horizon Cloud Maintenance Window:
• Start: Wednesday, September 21, 2022, 03:30 UTC
• End: Wednesday, September 21, 2022, 06:30 UTC

Impact:
• There will be no impact on end-users and their ability to connect to their desktops
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be temporarily unavailable or may appear offline during this brief downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
Please refer to the KB Article(https://kb.vmware.com/s/article/2006985) to Open a GSS SR.

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
Sep 14, 11:41 EDT

Sep 20, 2022

Workspace ONE UEM: US08 - Intermittent connectivity issues / United States (Partial Region)

Resolved - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support. System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com should you need additional assistance.
Sep 20, 11:01 EDT

Monitoring - VMware Workspace ONE has noted improved stability with SaaS environments.

Operations teams continue to work with our third party vendor to resolve the issue.

If you have additional questions or concerns, please open a ticket at support.workspaceone.com
Sep 20, 10:32 EDT

Update - VMware Workspace ONE continues to experience issues with a subset of SaaS environments. Operations teams are actively working to resolve it. If you have additional questions or concerns, please open a ticket at support.workspaceone.com
Sep 20, 09:58 EDT

Update - VMware Workspace ONE continues to experience issues.

Operations teams have identified the issue network infrastructure which persists after following standard remediation protocols.

A sub-set of SaaS customers may experience downtime when trying to access VMware Workspace ONE. myWorkspace ONE portal has been updated for customers affected by this event.

Operations teams are actively working to resolve the issue.
Sep 20, 09:17 EDT

Update - VMware Workspace ONE continues to experience issues. Operations teams are actively working to resolve it. If you have additional questions or concerns, please open a ticket at support.workspaceone.com
Sep 20, 08:39 EDT

Update - VMware Workspace ONE has noted partial recovery with SaaS environments.

Operations teams continue to actively work towards complete recovery.

If you have additional questions or concerns, please open a ticket at support.workspaceone.com
Sep 20, 08:08 EDT

Update - VMware Workspace ONE continues to experience issues.

Operations teams have identified the issue in network infrastructure which persists after following standard remediation protocols.

Operations teams are actively working to resolve the issue.
Sep 20, 07:33 EDT

Investigating - VMware Workspace ONE is investigating reports of availability issues with SaaS environments.

My Workspace ONE portal has been updated for customers affected by this event.

Please check the myWorkspace ONE portal to confirm if your environment is affected by this event.

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.
Sep 20, 06:53 EDT

Sep 19, 2022

No incidents reported.

Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.

Sep 16, 2022

Workspace ONE Intelligence: Data Pipeline Degradation / US (Full Region)

Resolved - Ingestion pipeline performance has returned to acceptable levels.
Sep 16, 21:11 EDT

Update - Workspace ONE Intelligence continues to monitor the progress towards complete recovery.
Sep 16, 20:09 EDT

Update - Workspace ONE Intelligence continue the progress towards complete recovery.
Sep 16, 18:36 EDT

Update - Workspace ONE Intelligence continue the progress towards complete recovery.
Sep 16, 17:29 EDT

Update - We are continuing to monitor for any further issues.
Sep 16, 15:46 EDT

Monitoring - Workspace ONE Intelligence has noted partial recovery with service.

Operations teams continue to actively work towards complete recovery.
Sep 16, 15:30 EDT

Investigating - Workspace ONE Intelligence is investigating intermittent performance issues. We will provide more information shortly.
Sep 16, 05:00 EDT

Sep 15, 2022

Workspace ONE UEM: 20220915 - CN11108 - Performance Degradation / Germany (Partial Region)

Resolved - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support. System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com should you need additional assistance.
Sep 15, 04:43 EDT

Investigating - VMware Workspace ONE is investigating reports of availability issues with SaaS environments.

My Workspace ONE portal has been updated for customers affected by this event.

Please check the myWorkspace ONE portal to confirm if your environment is affected by this event.

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.
Sep 15, 04:15 EDT

Sep 14, 2022

Horizon Cloud Service: Console Access Weekly Maintenance - Maintenance Window: Wednesday, September 14, 2022, 03:30 UTC - All Regions

Completed - The maintenance activity has been completed.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
Please refer to the KB Article(https://kb.vmware.com/s/article/2006985) to Open a GSS SR..

Thank You,
VMware Horizon Communications Team
Sep 14, 00:58 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 23:30 EDT

Scheduled - Horizon Cloud is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Horizon Cloud Maintenance Window:
• Start: Wednesday, September 14, 2022, 03:30 UTC
• End: Wednesday, September 14, 2022, 06:30 UTC

Impact:
• There will be no impact on end-users and their ability to connect to their desktops
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be temporarily unavailable or may appear offline during this brief downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
Please refer to the KB Article(https://kb.vmware.com/s/article/2006985) to Open a GSS SR.

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
Sep 7, 11:35 EDT

Sep 13, 2022