VMware Workspace ONE Status

All Systems Operational

Workspace ONE Assist - Germany Operational

Workspace ONE Assist - USA Operational

Workspace ONE Assist - Japan Operational

Workspace ONE Assist - Australia Operational

Workspace ONE Assist - UK Operational

Workspace ONE Assist - Canada Operational

Workspace ONE Email Notification Service 2-US Operational

Workspace ONE Email Notification Service 2-Germany Operational

Workspace ONE Email Notification Service 2-Japan Operational

Workspace ONE Email Notification Service 2-UK Operational

Workspace ONE Assist - Singapore Operational

Horizon Cloud Services Operational

HCS Cloud Hosted on IBM/SL - GERMANY - Frankfurt Operational

HCS Cloud Hosted on IBM/SL - JAPAN - Tokyo Operational

HCS Cloud Hosted on IBM/SL - UK - Chessington Operational

HCS Cloud Hosted on IBM/SL - USA - Northern California Operational

HCS Cloud Hosted on IBM/SL - USA - Texas Operational

HCS Cloud Hosted on IBM/SL - USA - Virginia Operational

AWS Cloud Control Plane - APAC Operational

Horizon Cloud Control Plane - Australia 2 Operational

Horizon Cloud Monitoring Services (CMS) Operational

Cloud Monitoring Service (CMS) – United States Operational

Cloud Monitoring Service (CMS) – UK Operational

Cloud Monitoring Service (CMS) – Germany Operational

Cloud Monitoring Service (CMS) – Japan Operational

Cloud Monitoring Service (CMS) – Australia Operational

Workspace ONE Intelligence Operational

Workspace ONE Data Center Console Access - US Operational

Workspace ONE Data Center Data Ingest - US Operational

Workspace ONE Data Center Console Access - DE Operational

Workspace ONE Data Center Data Ingest - DE Operational

Workspace ONE Data Center Console Access - EMEA Operational

Workspace ONE Data Center Data Ingest - EMEA Operational

Workspace ONE Data Center Console Access - Australia Operational

Workspace ONE Data Center Data Ingest - Australia Operational

Workspace ONE Data Center Console Access - Canada Operational

Workspace ONE Data Center Data Ingest - Canada Operational

Workspace ONE Data Center Console Access - APAC Operational

Workspace ONE Data Center Data Ingest - APAC Operational

Workspace ONE Data Center Console Access - London Operational

Workspace ONE Data Center Data Ingest - London Operational

Workspace ONE Data Center Console Access - GovCloud Operational

Workspace ONE Data Center Data Ingest - GovCloud Operational

Workspace ONE UEM Operational

Workspace ONE UEM - USA Operational

Workspace ONE UEM - Germany Operational

Workspace ONE UEM - Japan Operational

Workspace ONE UEM - UK Operational

Workspace ONE UEM - Australia Operational

Workspace ONE UEM - Canada Operational

Workspace ONE UEM - Singapore Operational

Cloud Notification Services (for ENS) - Global Operational

My Workspace ONE - Global Operational

App Wrapping Operational

AWCP (for APNs) - Global Operational

SMTP UEM - USA Operational

Workspace ONE UEM - India Operational

Auto-Discovery - USA Operational

VMware Seeded Apps (Workspace One Launcher) - Global Operational

Workspace ONE UEM - GovCloud Operational

Cloud Notification Service (For ENS) - GovCloud Operational

SMTP - GovCloud Operational

Workspace ONE Email Notification Service 2 - GovCloud Operational

Console Access (Horizon Cloud Admin Console) Operational

Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) Operational

Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) 2 Operational

Console Access (Horizon Cloud Admin Console) – AP Japan East Operational

Console Access (Horizon Cloud Admin Console) – EU UK South (London) Operational

Console Access (Horizon Cloud Admin Console) – EU North (Ireland) 2 Operational

Console Access (Horizon Cloud Admin Console) – EU North (Ireland) Operational

Console Access (Horizon Cloud Admin Console) – US West 2 Operational

Console Access (Horizon Cloud Admin Console) – US North Central (Illinois) Operational

Console Access (Horizon Cloud Admin Console) – Germany West Central (Frankfurt) Operational

Horizon Cloud Universal Broker Operational

Horizon Cloud Universal Broker - USA Operational

Horizon Cloud Universal Broker - Europe Operational

Horizon Cloud Universal Broker - APAC Operational

Workspace ONE Experience Workflows Operational

WS1 Experience Workflows-Canada Operational

WS1 Experience Workflows-Australia Operational

WS1 Experience Workflows-UK Operational

WS1 Experience Workflows-Ireland Operational

WS1 Experience Workflows-Germany Operational

WS1 Experience Workflows-US1 Operational

WS1 Experience Workflows-US2 Operational

WS1 Experience Workflows-US3 Operational

WS1 Experience Workflows-Preview Operational

Horizon Cloud Service Next-Gen Operational

Horizon Cloud Service Next-Gen - United States Operational

Horizon Cloud Service Next-Gen - Germany Operational

Horizon Cloud Service Next-Gen - Ireland Operational

Horizon Cloud Service Next-Gen - Japan Operational

Universal Console - US Operational

Universal Console - Ireland Operational

Universal Console - Japan Operational

Horizon Portal - Broker - US Operational

Horizon Portal - Broker - Ireland Operational

Horizon Portal - Broker - Japan Operational

Edge Hub - US Operational

Edge Hub - Ireland Operational

Edge Hub - Japan Operational

VM Hub - US Operational

VM Hub - Germany Operational

VM Hub - UK Operational

VM Hub - Ireland Operational

VM Hub - Australia Operational

VM Hub - Japan Operational

Regional Data Shard - US Operational

Regional Data Shard - Germany Operational

Regional Data Shard - UK Operational

Regional Data Shard - Ireland Operational

Regional Data Shard - Japan Operational

Regional Data Shard - Australia Operational

getwsone.com Operational

Workspace ONE Access Operational

Workspace ONE Access - US1 Operational

Workspace ONE Access - US2 Operational

Workspace ONE Access - US3 Operational

Workspace ONE Access - Germany Operational

Workspace ONE Access - Ireland Operational

Workspace ONE Access - UK Operational

Workspace ONE Access - Japan Operational

Workspace ONE Access - Australia Operational

Workspace ONE Access - Canada Operational

Workspace ONE Access - GovCloud Operational

Workspace ONE Hub Services Catalog Operational

Workspace ONE Hub Services Catalog - US1 Operational

Workspace ONE Hub Services Catalog - US2 Operational

Workspace ONE Hub Services Catalog - US3 Operational

Workspace ONE Hub Services Catalog - Germany Operational

Workspace ONE Hub Services Catalog - Ireland Operational

Workspace ONE Hub Services Catalog -UK Operational

Workspace ONE Hub Services Catalog - Japan Operational

Workspace ONE Hub Services Catalog - Australia Operational

Workspace ONE Hub Services Catalog - Canada Operational

Workspace ONE Hub Services - GovCloud Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Workspace ONE Access and Hub Services Certificate Rotation (US) (Full Region) Apr 15, 2023 01:30-03:30 EDT

Scheduled - Workspace ONE Access and Hub Services are performing maintenance on databases in (US1, US2, US3) for domains vmwareidentity.com, workspaceair.com and workspaceoneaccess.com on 15th April, Tomorrow between 11:00 and 13:00 IST. Services will remain accessible during the update with only a few minutes of possibly slower response times and, in some cases, a small number of failed request that are expected to succeed on retry.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Apr 14, 2023 - 12:29 EDT

Workspace ONE UEM: MyWorkspaceONE Maintenance - Friday, June 9th, 2023 / Global (Full) Jun 8, 2023 21:00 - Jun 9, 2023 01:00 EDT

MyWorkspaceONE is scheduled to undergo maintenance on Friday, June 9th, 2023.

Maintenance Window:
Start: Friday, June 9th, 2023, 01:00 UTC
End: Friday, June 9th, 2023, 05:00 UTC

Change:
MyWorkspaceONE and Support portal will undergo network maintenance.

Customer Impact:
- MyWorkspaceONE and Support portal will be unavailable for customers during this maintenance
- Workspace ONE UEM SaaS customers cannot schedule UEM Major or Patch Upgrades
- Workspace ONE UEM On Premises customers cannot generate installation tokens for Workspace ONE UEM installers
- Customers cannot open support cases using the legacy My Workspace ONE support form.
- Customers can still open support cases through alternate channels such as Customer Connect (more info here: https://kb.vmware.com/s/article/88394)
- Customers can expect intermittent connectivity during the maintenance window and are recommend to avoid using the portal during this time

Downtime:
120 minutes of downtime

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.
Posted on May 30, 2023 - 14:26 EDT

Workspace ONE UEM: Monthly Data Center Maintenance June 9th, 2023 / Australia (Full Region) Jun 9, 2023 11:00-15:00 EDT

Workspace ONE UEM is scheduled to undergo maintenance on June 9th, 2023.

Maintenance Window:
• Start: Friday, June 9th, 2023, 15:00 UTC
• End: Friday, June 9th, 2023, 19:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.
Posted on May 26, 2023 - 01:52 EDT

Workspace ONE UEM: Monthly Data Center Maintenance June 9th, 2023 / Singapore (Full Region) Jun 9, 2023 11:00-15:00 EDT

Workspace ONE UEM: Monthly Data Center Maintenance June 9th, 2023 / India (Full Region) Jun 9, 2023 11:00-15:00 EDT

Workspace ONE UEM: Monthly Data Center Maintenance June 9th, 2023 / Japan (Full Region) Jun 9, 2023 11:00-15:00 EDT

Workspace ONE UEM: Monthly Data Center Maintenance June 10th, 2023 / Germany (Full Region) Jun 9, 2023 21:00 - Jun 10, 2023 01:00 EDT

Workspace ONE UEM is scheduled to undergo maintenance on June 10th, 2023.

Maintenance Window:
• Start: Saturday, June 10th, 2023, 1:00 UTC
• End: Saturday, June 10th, 2023, 5:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.
Posted on May 26, 2023 - 02:18 EDT

Workspace ONE UEM: Monthly Data Center Maintenance June 10th, 2023 / United Kingdom (Full Region) Jun 9, 2023 21:00 - Jun 10, 2023 01:00 EDT

Workspace ONE UEM: Monthly Data Center Maintenance June 10th, 2023 / Canada (Full Region) Jun 9, 2023 21:00 - Jun 10, 2023 01:00 EDT

Workspace ONE UEM: Data Center Maintenance June 10th, 2023 / GovCloud (Full Region) Jun 10, 2023 11:00-15:00 EDT

Workspace ONE UEM is scheduled to undergo maintenance on June 10th, 2023.

Maintenance Window:
• Start: Saturday, June 10th, 2023, 15:00 UTC
• End: Saturday, June 10th, 2023, 19:00 UTC

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.
Posted on May 26, 2023 - 02:31 EDT

Workspace ONE UEM: Data Center Maintenance June 11th, 2023 / USA (Full Region) Jun 10, 2023 21:00 - Jun 11, 2023 01:00 EDT

Workspace ONE UEM is scheduled to undergo maintenance on June 11th, 2023.

Maintenance Window:
• Start: Sunday, June 11th, 2023, 1:00 UTC
• End: Sunday, June 11th, 2023, 5:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.
Posted on May 26, 2023 - 02:27 EDT

Horizon Cloud Service: Console Access Weekly Maintenance - Maintenance Window: Wednesday, June 14, 2023, 03:30 UTC- All Regions Jun 13, 2023 23:30 - Jun 14, 2023 02:30 EDT

Horizon Cloud is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Horizon Cloud Maintenance Window:
Start: Wednesday, June 14, 2023, 03:30 UTC
End: Wednesday, June 14, 2023, 06:30 UTC

Impact:
• There will be no impact on end-users and their ability to connect to their desktops
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be temporarily unavailable or may appear offline during this brief downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
Posted on Jun 07, 2023 - 11:34 EDT

Workspace ONE UEM: App Wrapping Maintenance June 15, 2023 / Global (Full Region) Jun 15, 2023 03:00-07:00 EDT

App Wrapping engine is scheduled to undergo maintenance on June 15, 2023.

Maintenance Window:
• Start: Thursday, June 15, 07:00 UTC
• End: Thursday, June 15, 11:00 UTC

Change: App Wrapping Maintenance

Customer Impact:
During the maintenance, customers will not be able to perform app wrapping.
Following App Wrapping endpoints will be affected:
- appwrap04.awmdm.com
- appwrapandroid.awmdm.com
No actions are required before or after the change.

Downtime:
Up to 30 minutes of downtime

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.
Posted on Jun 07, 2023 - 15:26 EDT

Past Incidents

Jun 7, 2023

Horizon Cloud Service: Console Access Weekly Maintenance - Maintenance Window: Wednesday, June 7, 2023, 03:30 UTC- All Regions

Completed - The maintenance activity has been completed.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thank You,
VMware Horizon Communications Team
Jun 7, 00:36 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 23:31 EDT

Scheduled - Horizon Cloud is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Horizon Cloud Maintenance Window:
Start: Wednesday, June 7, 2023, 03:30 UTC
End: Wednesday, June 7, 2023, 06:30 UTC

Impact:
• There will be no impact on end-users and their ability to connect to their desktops
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be temporarily unavailable or may appear offline during this brief downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
May 31, 11:38 EDT

Jun 6, 2023

Jun 5, 2023

Workspace ONE UEM: Connectivity issues / Global (Partial Region)

Resolved - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support. System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com should you need additional assistance.
Jun 5, 02:59 EDT

Identified - VMware Workspace ONE has noted partial recovery with SaaS environments and UEM services.

Operations teams continue to actively work towards complete recovery.
Jun 5, 02:51 EDT

Investigating - VMware Workspace ONE is investigating reports of issues with AWCP, App Wrapping and My Workspace ONE services. Also, the following UEM environments are affected. We will provide more information shortly.

CN1000
CN1191
CN1207
CN1208
CN1428
CN1506
CN331
CN420
CN70
CN888
CN949

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.
Jun 5, 02:34 EDT

Jun 4, 2023

No incidents reported.

Jun 3, 2023

No incidents reported.

Jun 2, 2023

No incidents reported.

Jun 1, 2023

No incidents reported.

May 31, 2023

Horizon Cloud Service: Console Access Weekly Maintenance - Maintenance Window: Wednesday, May 31, 2023, 03:30 UTC- All Regions

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 23:30 EDT

Scheduled - Horizon Cloud is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Horizon Cloud Maintenance Window:
Start: Wednesday, May 31, 2023, 03:30 UTC
End: Wednesday, May 31, 2023, 06:30 UTC

Impact:
• There will be no impact on end-users and their ability to connect to their desktops
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be temporarily unavailable or may appear offline during this brief downtime.
Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
May 24, 11:39 EDT

May 30, 2023

May 29, 2023

Horizon Cloud Service: Issue with workspace ONE HUB integration with a custom broker URL – All Regions

Resolved - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support: Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Thank You,
VMware Horizon Communications Team
May 29, 06:01 EDT

Investigating - The Horizon Cloud Service team has discovered a problem specifically affecting customers who utilize Workspace ONE HUB integration with a custom broker URL in all regions.

Customers in these regions who rely on Horizon Cloud Service may encounter difficulties when attempting to connect to VDI and launch from Workspace ONE HUB with a custom broker URL. However, customers can still establish connections using broker URLs.

Ensuring the reliability of our service is of utmost importance to us at Horizon Cloud Service, and we are continuously working on enhancements to further improve our systems.

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.

Thank You,
VMware Horizon Communications Team
May 29, 05:54 EDT

May 28, 2023

No incidents reported.

May 27, 2023

Horizon Cloud Services: Cloud Broker - Maintenance Window: Saturday, May 27, 2023, 13:30 UTC – Japan region

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 09:30 EDT

Scheduled - Horizon Cloud Service is going to perform a Cloud Broker maintenance on Japan region is scheduled in the below maintenance window.

Horizon Cloud Maintenance Window:
Start: Saturday, May 27, 2023, 13:30 UTC
End: Saturday, May 27, 2023, 16:30 UTC

Impact:
This activity will result in around 30 min of downtime during the 3-hour maintenance window.
New desktop launches would be impacted during this downtime. Existing sessions should not be impacted.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
May 21, 13:36 EDT

May 26, 2023

No incidents reported.

May 25, 2023

No incidents reported.

May 24, 2023

Horizon Cloud Service: Console Access Weekly Maintenance - Maintenance Window: Wednesday, May 24, 2023, 03:30 UTC- All Regions

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 23:30 EDT

Scheduled - Horizon Cloud is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Horizon Cloud Maintenance Window:
Start: Wednesday, May 24, 2023, 03:30 UTC
End: Wednesday, May 24, 2023, 06:30 UTC

Impact:
• There will be no impact on end-users and their ability to connect to their desktops
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be temporarily unavailable or may appear offline during this brief downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
May 17, 11:34 EDT