In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 08, 2026 - 01:02 UTC
Scheduled - Workspace ONE UEM and Assist are scheduled to undergo maintenance on August 8th, 2026.
Maintenance Window: • Start: Saturday, August 8th, 2026, 1:00 UTC • End: Saturday, August 8th, 2026, 5:00 UTC
Change: Infrastructure Patching
Customer Impact: Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance. During the window customer end-users can expect intermediate latency and timeouts.
Downtime: 5 min on average
System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Aug 8, 202601:00-05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 08, 2026 - 01:01 UTC
Scheduled - Workspace ONE UEM and Assist are scheduled to undergo maintenance on August 8th, 2026.
Maintenance Window: • Start: Saturday, August 8th, 2026, 1:00 UTC • End: Saturday, August 8th, 2026, 5:00 UTC
Change: Infrastructure Patching
Customer Impact: Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance. During the window customer end-users can expect intermediate latency and timeouts.
Downtime: 5 min on average
System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Aug 8, 202601:00-05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 08, 2026 - 01:00 UTC
Scheduled - Workspace ONE UEM and Assist are scheduled to undergo maintenance on August 8th, 2026.
Maintenance Window: • Start: Saturday, August 8th, 2026, 1:00 UTC • End: Saturday, August 8th, 2026, 5:00 UTC
Change: Infrastructure Patching
Customer Impact: Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance. During the window customer end-users can expect intermediate latency and timeouts.
Downtime: 5 min on average
System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Aug 8, 202601:00-05:00 UTC
getwsone.com
Operational
Horizon Cloud Services
Operational
AWS Cloud Control Plane - APAC
Operational
Horizon Cloud Control Plane - Australia 2
Operational
Omnissa Intelligence
Operational
Console Access - United States
Operational
Data Ingest - United States
Operational
Console Access - Germany
Operational
Data Ingest - Germany
Operational
Console Access - Ireland
Operational
Data Ingest - Ireland
Operational
Console Access - Australia
Operational
Data Ingest - Australia
Operational
Console Access - Canada
Operational
Data Ingest - Canada
Operational
Console Access - Japan
Operational
Data Ingest - Japan
Operational
Console Access - United Kingdom
Operational
Data Ingest - United Kingdom
Operational
Console Access - GovCloud
Operational
Data Ingest - GovCloud
Operational
Console Access - India
Operational
Data Ingest - India
Operational
Console Access - Singapore
Operational
Data Ingest - Singapore
Operational
Workspace ONE UEM
Under Maintenance
Workspace ONE UEM - USA
Operational
Workspace ONE UEM - Germany
Under Maintenance
Workspace ONE UEM - Japan
Operational
Workspace ONE UEM - UK
Under Maintenance
Workspace ONE UEM - Australia
Operational
Workspace ONE UEM - Canada
Under Maintenance
Workspace ONE UEM - Singapore
Operational
Cloud Notification Services (for ENS) - Global
Operational
App Wrapping
Operational
AWCP (for APNs) - Global
Operational
SMTP UEM - USA
Operational
Workspace ONE UEM - India
Operational
Auto-Discovery - USA
Operational
Workspace ONE UEM - GovCloud
Operational
Cloud Notification Service (For ENS) - GovCloud
Operational
SMTP - GovCloud
Operational
Workspace ONE Email Notification Service 2 - GovCloud
Operational
Update -
We will be undergoing scheduled maintenance during this time.
Aug 06, 2026 - 14:24 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Aug 04, 2026 - 15:12 UTC
Scheduled -
Horizon Cloud Service Next-Gen is going to perform Data Center maintenance in all regions during the below maintenance window.
Maintenance Window: • Start: Saturday, August 08, 2026, 07:00 UTC • End: Saturday, August 08, 2026, 12:00 UTC
Impact: • Possible degradation in service performance/ increase in latency for end users who will be trying to access their desktop/ applications, however, retry should succeed. • There may be intermittent failures in VM power operations and provisioning during that maintenance window, but a retry should succeed within a few minutes.
Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Additional Information and Support: Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect. For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).
Thanks for your patience.
Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Jul 31, 2026 - 16:37 UTC
Workspace ONE UEM and Assist are scheduled to undergo maintenance on August 9th, 2026
Maintenance Window: • Start: Saturday, August 9th, 2026, 1:00 UTC • End: Saturday, August 9th, 2026, 5:00 UTC
Change: Infrastructure Patching
Customer Impact: Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance. During the window customer end-users can expect intermediate latency and timeouts.
Downtime: 5 min on average
System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems. Posted on
Jul 22, 2026 - 08:01 UTC
Omnissa Connect are performing maintenance on infrastructure in United States. Services will remain accessible during the update with only a few minutes of possibly slower response times and, in some cases, a small number of failed request that are expected to succeed on retry.
Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems. Posted on
Jul 20, 2026 - 16:06 UTC
Maintenance Window: • Start: 2026-08-10, 17:00 UTC • End: 2026-08-10, 19:00 UTC
See the KB article "Omnissa Access: Deprecation of Cipher Suites (6001031)" (https://ikb.omnissa.com/s/article/6001031) for information about the cipher suites being deprecated as well as the list of supported cipher suites.
Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems. Posted on
Jul 29, 2026 - 19:25 UTC
Maintenance Window: • Start: 2026-08-10, 20:00 UTC • End: 2026-08-10, 22:00 UTC
See the KB article "Omnissa Access: Deprecation of Cipher Suites (6001031)" (https://ikb.omnissa.com/s/article/6001031) for information about the cipher suites being deprecated as well as the list of supported cipher suites.
Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems. Posted on
Jul 29, 2026 - 19:25 UTC
Maintenance Window: • Start: 2026-08-11, 01:00 UTC • End: 2026-08-11, 03:00 UTC
See the KB article "Omnissa Access: Deprecation of Cipher Suites (6001031)" (https://ikb.omnissa.com/s/article/6001031) for information about the cipher suites being deprecated as well as the list of supported cipher suites.
Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems. Posted on
Jul 29, 2026 - 19:25 UTC
Omnissa Access and Workspace ONE Hub Services will perform scheduled maintenance to update public TLS cipher suites for the Access and Hub products.
Domains impacted: • us1.wss.workspaceone.com
Maintenance Window: • Start: 2026-08-11, 03:00 UTC • End: 2026-08-11, 05:00 UTC
See the KB article "Omnissa Access: Deprecation of Cipher Suites (6001031)" (https://ikb.omnissa.com/s/article/6001031) for information about the cipher suites being deprecated as well as the list of supported cipher suites.
Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems. Posted on
Jul 29, 2026 - 19:25 UTC
Omnissa Access and Workspace ONE Hub Services will perform scheduled maintenance to update public TLS cipher suites for the Access and Hub products.
Domains impacted: • workspaceoneaccess.com
Maintenance Window: • Start: 2026-08-11, 05:00 UTC • End: 2026-08-11, 07:00 UTC
See the KB article "Omnissa Access: Deprecation of Cipher Suites (6001031)" (https://ikb.omnissa.com/s/article/6001031) for information about the cipher suites being deprecated as well as the list of supported cipher suites.
Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems. Posted on
Jul 29, 2026 - 19:25 UTC
Workspace ONE UEM is scheduled to undergo maintenance.
Maintenance Window: • Start: Tuesday, August 11, 2026, 05:00 UTC • End: Tuesday, August 11, 2026, 09:00 UTC
Change: AWCM Maintenance
Customer Impact: Omnissa Connect portal has been updated for all customers in scope for this maintenance.
Customers leveraging on-premises hosted Omnissa Workspace ONE integration modules such as Omnissa Workspace ONE Cloud Connector (ACC), Omnissa Enterprise System Connect (VESC), or Omnissa Tunnel may require a service restart in case of intermittent issues post change. If issues persist after service restart, please engage Omnissa Workspace ONE Support for further assistance.
System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems. Posted on
Aug 05, 2026 - 06:10 UTC
Omnissa Access and Workspace ONE Hub Services will perform scheduled maintenance to update public TLS cipher suites for the Access and Hub products.
Domains impacted: • jp.wss.workspaceone.com
Maintenance Window: • Start: 2026-08-11, 17:00 UTC • End: 2026-08-11, 19:00 UTC
See the KB article "Omnissa Access: Deprecation of Cipher Suites (6001031)" (https://ikb.omnissa.com/s/article/6001031) for information about the cipher suites being deprecated as well as the list of supported cipher suites.
Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems. Posted on
Jul 29, 2026 - 19:25 UTC
Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.
Maintenance Window: • Start: Wednesday, August 12, 2026, 03:30 UTC • End: Wednesday, August 12, 2026, 06:30 UTC
Impact: • There is no impact on end-users and their ability to connect to their desktops. • During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.
Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Additional Information and Support: Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect. For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).
Thanks for your patience.
Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete. Posted on
Aug 05, 2026 - 15:36 UTC
The AirWatch Certificate Portal (AWCP) is scheduled to undergo maintenance on August 12, 2026.
Maintenance Window: • Start: Wednesday, August 12, 2026, 05:00 UTC • End: Wednesday, August 12, 2026, 09:00 UTC
Change: AWCP application update
Customer Impact: During this maintenance, • Workspace ONE UEM Services will remain online and available throughout this maintenance • Customer Administrators cannot generate/renew their Apple Push Notification (APNS) certificate for MDM via the UEM Admin Console • Customer Administrators cannot register/unregister Android Enterprise (EMM) Tenant with managed Google domain accounts (G-Suite) via the UEM Admin Console • Azure Active Directory based enrollment for device end-users will be temporarily unavailable
No actions are required before or after the change.
Downtime: 0 downtime
System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems. Posted on
Aug 05, 2026 - 05:43 UTC
Workspace ONE UEM is scheduled to undergo maintenance.
Maintenance Window: • Start: Thursday, August 13, 2026, 05:00 UTC • End: Thursday, August 13, 2026, 09:00 UTC
Change: AWCM Maintenance
Customer Impact: Omnissa Connect portal has been updated for all customers in scope for this maintenance.
Customers leveraging on-premises hosted Omnissa Workspace ONE integration modules such as Omnissa Workspace ONE Cloud Connector (ACC), Omnissa Enterprise System Connect (VESC), or Omnissa Tunnel may require a service restart in case of intermittent issues post change. If issues persist after service restart, please engage Omnissa Workspace ONE Support for further assistance.
System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems. Posted on
Aug 05, 2026 - 06:16 UTC
Workspace ONE UEM is scheduled to undergo maintenance on August 15th, 2026.
Maintenance Window: • Start: Saturday, August 15th, 2026, 15:00 UTC • End: Saturday, August 15th, 2026, 19:00 UTC
Change: Infrastructure Patching
Customer Impact: Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance. During the window customer end-users may experience intermediate latency and timeouts.
Downtime: 5 min on average
System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems. Posted on
Jul 22, 2026 - 08:04 UTC
Workspace ONE UEM is scheduled to undergo maintenance.
Maintenance Window: • Start: Monday, August 17, 2026, 05:00 UTC • End: Monday, August 17, 2026, 09:00 UTC
Change: AWCM Maintenance
Customer Impact: Omnissa Connect portal has been updated for all customers in scope for this maintenance.
Customers leveraging on-premises hosted Omnissa Workspace ONE integration modules such as Omnissa Workspace ONE Cloud Connector (ACC), Omnissa Enterprise System Connect (VESC), or Omnissa Tunnel may require a service restart in case of intermittent issues post change. If issues persist after service restart, please engage Omnissa Workspace ONE Support for further assistance.
System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems. Posted on
Aug 05, 2026 - 06:20 UTC
Omnissa Connect are performing maintenance on infrastructure in United States. Services will remain accessible during the update with only a few minutes of possibly slower response times and, in some cases, a small number of failed request that are expected to succeed on retry.
Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems. Posted on
Jul 27, 2026 - 20:14 UTC
Omnissa Access and Workspace ONE Hub Services will be replacing the TLS certificate for *.uk.wss.workspaceone.com. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Omnissa Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.
Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems. Posted on
Aug 04, 2026 - 21:19 UTC
Omnissa Connect are performing maintenance on infrastructure in United States. Services will remain accessible during the update with only a few minutes of possibly slower response times and, in some cases, a small number of failed request that are expected to succeed on retry.
Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems. Posted on
Aug 06, 2026 - 13:21 UTC
Past Incidents
Aug 8, 2026
Unresolved incidents: Workspace ONE UEM and Assist: Monthly Data Center Maintenance August 8th, 2026 / United Kingdom (Full Region), Workspace ONE UEM and Assist: Monthly Data Center Maintenance August 8th, 2026 / Germany (Full Region), Workspace ONE UEM and Assist: Monthly Data Center Maintenance August 8th, 2026 / Canada (Full Region).
Completed -
Scheduled maintenance is now complete.
We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.
Aug 7, 18:51 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 15:00 UTC
Scheduled -
Workspace ONE UEM and Assist are scheduled to undergo maintenance on August 7th, 2026
Maintenance Window: • Start: Friday, August 7th, 2026, 15:00 UTC • End: Friday, August 7th, 2026, 19:00 UTC
Change: Infrastructure Patching
Customer Impact: Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance. During the window customer end-users may experience intermediate latency and timeouts.
Downtime: 5 min on average
System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Jul 22, 07:37 UTC
Completed -
Scheduled maintenance is now complete.
We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.
Aug 7, 18:51 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 15:01 UTC
Scheduled -
Workspace ONE UEM and Assist are scheduled to undergo maintenance on August 7th, 2026
Maintenance Window: • Start: Friday, August 7th, 2026, 15:00 UTC • End: Friday, August 7th, 2026, 19:00 UTC
Change: Infrastructure Patching
Customer Impact: Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance. During the window customer end-users may experience intermediate latency and timeouts.
Downtime: 5 min on average
System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Jul 22, 07:35 UTC
Completed -
Scheduled maintenance is now complete.
We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.
Aug 7, 18:51 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 15:01 UTC
Scheduled -
Workspace ONE UEM and Assist are scheduled to undergo maintenance on August 7th, 2026
Maintenance Window: • Start: Friday, August 7th, 2026, 15:00 UTC • End: Friday, August 7th, 2026, 19:00 UTC
Change: Infrastructure Patching
Customer Impact: Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance. During the window customer end-users may experience intermediate latency and timeouts.
Downtime: 5 min on average
System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Jul 22, 07:43 UTC
Completed -
Scheduled maintenance is now complete.
We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.
Aug 7, 17:32 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 15:00 UTC
Scheduled -
Workspace ONE UEM and Assist are scheduled to undergo maintenance on August 7th, 2026
Maintenance Window: • Start: Friday, August 7th, 2026, 15:00 UTC • End: Friday, August 7th, 2026, 19:00 UTC
Change: Infrastructure Patching
Customer Impact: Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance. During the window customer end-users may experience intermediate latency and timeouts.
Downtime: 5 min on average
System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Jul 22, 07:33 UTC
Completed -
The scheduled maintenance has been completed.
Aug 7, 03:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 00:00 UTC
Scheduled -
Omnissa Access will be conducting maintenance for domain access.gc.workspaceone-gov.com on Friday, August 7th between 00:00 and 03:00 UTC in accordance with End of Life of Mobile SSO (for iOS) (see https://kb.omnissa.com/s/article/6001395)
As part of this maintenance, Mobile SSO (for iOS) authentication method will be disabled within the environment. Any users attempting to authenticate via this method will fail to login.
No other impact is expected.
Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Jul 23, 19:02 UTC
Completed -
The scheduled maintenance has been completed.
Aug 5, 14:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 11:30 UTC
Scheduled -
Omnissa Connect are performing maintenance on infrastructure in United States. Services will remain accessible during the update with only a few minutes of possibly slower response times and, in some cases, a small number of failed request that are expected to succeed on retry.
Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Jul 30, 14:13 UTC
Completed -
Horizon Cloud Service Console Access Weekly Maintenance is now complete.
Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Aug 5, 04:19 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 03:30 UTC
Scheduled -
Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.
Maintenance Window: • Start: Wednesday, August 05, 2026, 03:30 UTC • End: Wednesday, August 05, 2026, 06:30 UTC
Impact: • There is no impact on end-users and their ability to connect to their desktops. • During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.
Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Additional Information and Support: Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect. For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).
Thanks for your patience.
Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Jul 29, 15:35 UTC
Resolved -
The issue is resolved. We apologize for the inconvenience and thank you for your patience and continued support.
Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Aug 5, 03:34 UTC
Monitoring -
Horizon Cloud Service Next-Gen has completed actions to remediate the issues and confirm that the services are available.
Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.
Aug 5, 02:21 UTC
Identified -
Horizon Cloud Service Next-Gen continues to experience service degradation.. Customers may be unable to launch or connect to virtual desktops (VDIs) and applications. We have identified a back-end database related issue and are working to restore normal service as quickly as possible.
Aug 5, 01:49 UTC
Investigating -
Horizon Cloud Service next-gen is investigating increased error rates for requests made to the service. There may be limited or no service impact at this time.
Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Aug 5, 00:37 UTC
Resolved -
The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support. Operations teams will continue to monitor system performance levels and investigate the root cause of the issue.
System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Aug 4, 09:19 UTC
Investigating -
Omnissa Workspace ONE is investigating reports of performance issues with Shared SaaS system - CN1498.
Omnissa Cloud Services portal has been updated for customers affected by this event.
System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Aug 4, 09:08 UTC
Completed -
The scheduled maintenance has been completed.
Aug 4, 01:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 22:00 UTC
Scheduled -
Omnissa Access and Workspace ONE Hub Services will be replacing the TLS certificate for ie.wss.workspaceone.com. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Omnissa Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.
Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Jul 23, 19:08 UTC
Completed -
Horizon Cloud Service Next-Gen VM Hub Maintenance is now complete.
Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Aug 2, 16:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 14:30 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Jul 24, 17:11 UTC
Scheduled -
Horizon Cloud Service Next-Gen is going to perform maintenance in Japan region for VM Hub during the below maintenance window.
Maintenance Window: • Start: Sunday, August 02, 2026, 14:30 UTC • End: Sunday, August 02, 2026, 16:30 UTC
Impact: • Possible degradation in service performance/ increase in latency for end users who will be trying to access their desktop/ applications, however, retry should succeed.
Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Additional Information and Support: Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect. For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).
Thanks for your patience.
Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Jul 20, 15:50 UTC
Completed -
Horizon Cloud Service Next-Gen VM Hub Maintenance is now complete.
Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Aug 1, 09:25 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 1, 08:00 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Jul 24, 17:11 UTC
Scheduled -
Horizon Cloud Service Next-Gen is going to perform maintenance in US region for VM Hub during the below maintenance window.
Maintenance Window: • Start: Saturday, August 01, 2026, 08:00 UTC • End: Saturday, August 01, 2026, 10:00 UTC
Impact: • Possible degradation in service performance/ increase in latency for end users who will be trying to access their desktop/ applications, however, retry should succeed.
Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Additional Information and Support: Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect. For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).
Thanks for your patience.
Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Jul 20, 15:25 UTC
Completed -
Horizon Cloud Service Next-Gen VM Hub Maintenance is now complete.
Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Aug 1, 03:25 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 1, 01:30 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Jul 24, 17:10 UTC
Scheduled -
Horizon Cloud Service Next-Gen is going to perform maintenance in Europe region for VM Hub during the below maintenance window.
Maintenance Window: • Start: Saturday, August 01, 2026, 01:30 UTC • End: Saturday, August 01, 2026, 03:30 UTC
Impact: • Possible degradation in service performance/ increase in latency for end users who will be trying to access their desktop/ applications, however, retry should succeed.
Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Additional Information and Support: Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect. For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).
Thanks for your patience.
Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Jul 20, 15:37 UTC
Completed -
The scheduled maintenance has been completed.
Jul 31, 09:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 05:01 UTC
Scheduled -
Workspace ONE UEM is scheduled to undergo maintenance.
Maintenance Window: • Start: Friday, July 31, 2026 05:00 UTC • End: Friday, July 31, 2026 09:00 UTC
Change: Upgrading load balancer firmware/version
Customer Impact: Omnissa Connect portal has been updated for all customers in scope for this maintenance. No actions required before or after the change.
Downtime: 5 minutes of downtime is expected for this maintenance
System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Jul 24, 09:44 UTC
Resolved -
The issue is resolved. If you are experiencing any residual impacts with your Dedicated Desktops, please open a Service Request with our support team for assistance.
We sincerely apologize for the inconvenience and appreciate your patience while we resolved this incident.
Jul 31, 08:16 UTC
Monitoring -
Horizon Cloud Service Next-Gen has completed actions to remediate the issues and confirm that the services are available.
Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.
Jul 31, 06:58 UTC
Identified -
We are actively working to resolve an ongoing issue in Horizon Cloud Service Next-Gen affecting dedicated assignment pools, where virtual machines (VMs) may be unexpectedly deleted when an end user logs off. Active user sessions are not impacted by this issue.
The underlying cause has been identified, and a resolution is currently in progress. Further updates will be provided as soon as more information is available.
Jul 31, 06:54 UTC
Update -
We are continuing to investigate an issue with Horizon Cloud Next-Gen where virtual machines (VMs) in dedicated assignment pools may be unexpectedly deleted upon end-user logoff. Existing active sessions remain unaffected.
To mitigate further impact, we have temporarily disabled image updates. We are actively working on a resolution, and we will provide another update as soon as more information is available.
Jul 31, 06:24 UTC
Investigating -
The Horizon Cloud Service team is currently investigating an issue where virtual machines (VMs) in dedicated assignment pools may be unexpectedly deleted upon end-user logoff. We are investigating this further and will provide more information shortly.
Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Jul 31, 05:35 UTC
Completed -
The scheduled maintenance has been completed.
Jul 31, 05:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 01:00 UTC
Scheduled -
Workspace ONE UEM is scheduled to undergo maintenance.
Maintenance Window: • Start: Friday, July 31, 2026 01:00 UTC • End: Friday, July 31, 2026 05:00 UTC
Change: Upgrading load balancer firmware/version
Customer Impact: Omnissa Connect portal has been updated for all customers in scope for this maintenance. No actions required before or after the change.
Downtime: 5 minutes of downtime is expected for this maintenance
System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Jul 24, 09:36 UTC
Completed -
The scheduled maintenance has been completed.
Jul 30, 14:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 11:00 UTC
Scheduled -
Omnissa Connect are performing maintenance on infrastructure in United States. Services will remain accessible during the update with only a few minutes of possibly slower response times and, in some cases, a small number of failed request that are expected to succeed on retry.
Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Jul 13, 18:03 UTC
Resolved -
The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support. Operations teams will continue to monitor system performance levels and investigate the root cause of the issue.
System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Jul 30, 13:58 UTC
Investigating -
Omnissa Workspace ONE is investigating reports of performance issues with SaaS environments.
Operations teams have identified the issue with database infrastructure and are actively working to resolve it.
Omnissa Cloud Services portal has been updated for customers affected by this event.
Please check the Omnissa Cloud Services portal to confirm if your environment is affected by this event.
System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Jul 30, 13:30 UTC
Completed -
The scheduled maintenance has been completed.
Jul 30, 13:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 11:30 UTC
Scheduled -
Omni is performing infrastructure maintenance in Japan, Australia, Singapore, & India regions. Services will remain accessible during the update with only a few minutes of possibly slower response times and, in some cases, a small number of failed request that are expected to succeed on retry.
Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Jul 24, 07:19 UTC
Completed -
The scheduled maintenance has been completed.
Jul 30, 06:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 04:30 UTC
Scheduled -
Omni is performing infrastructure maintenance in United States, Canada, Germany, United Kingdom & Ireland regions. Services will remain accessible during the update with only a few minutes of possibly slower response times and, in some cases, a small number of failed request that are expected to succeed on retry.
Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Jul 24, 07:21 UTC
Completed -
The scheduled maintenance has been completed.
Jul 29, 19:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 15:00 UTC
Scheduled -
Workspace ONE UEM is scheduled to undergo maintenance.
Maintenance Window: • Start: Wednesday, July 29, 2026 15:00 UTC • End: Wednesday, July 29, 2026 19:00 UTC
Change: Upgrading load balancer firmware/version
Customer Impact: Omnissa Connect portal has been updated for all customers in scope for this maintenance. No actions required before or after the change.
Downtime: 5 minutes of downtime is expected for this maintenance
System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Jul 22, 13:41 UTC
Completed -
The scheduled maintenance has been completed.
Jul 29, 14:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 12:00 UTC
Scheduled -
Omnissa Connect are performing maintenance on infrastructure in United States. Services will remain accessible during the update with only a few minutes of possibly slower response times and, in some cases, a small number of failed request that are expected to succeed on retry.
Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Jul 20, 16:10 UTC
Completed -
The scheduled maintenance has been completed.
Jul 29, 05:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 01:00 UTC
Scheduled -
Workspace ONE UEM is scheduled to undergo maintenance.
Maintenance Window: • Start: Wednesday, July 29, 2026 01:00 UTC • End: Wednesday, July 29, 2026 05:00 UTC
Change: Upgrading load balancer firmware/version
Customer Impact: Omnissa Connect portal has been updated for all customers in scope for this maintenance. No actions required before or after the change.
Downtime: 5 minutes of downtime is expected for this maintenance
System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Jul 22, 13:49 UTC
Completed -
Horizon Cloud Service Console Access Weekly Maintenance is now complete.
Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Jul 29, 04:16 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 03:30 UTC
Scheduled -
Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.
Maintenance Window: • Start: Wednesday, July 29, 2026, 03:30 UTC • End: Wednesday, July 29, 2026, 06:30 UTC
Impact: • There is no impact on end-users and their ability to connect to their desktops. • During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.
Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Additional Information and Support: Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect. For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).
Thanks for your patience.
Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Jul 22, 15:36 UTC
Completed -
The scheduled maintenance has been completed.
Jul 28, 19:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 15:00 UTC
Scheduled -
Workspace ONE UEM is scheduled to undergo maintenance.
Maintenance Window: • Start: Thursday, July 30, 2026 15:00 UTC • End: Thursday, July 30, 2026 19:00 UTC
Change: Upgrading load balancer firmware/version
Customer Impact: Omnissa Connect portal has been updated for all customers in scope for this maintenance. No actions required before or after the change.
Downtime: 5 minutes of downtime is expected for this maintenance
System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Jul 22, 13:54 UTC
Completed -
The scheduled maintenance has been completed.
Jul 28, 14:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 11:30 UTC
Scheduled -
Omnissa Connect are performing maintenance on infrastructure in United States. Services will remain accessible during the update with only a few minutes of possibly slower response times and, in some cases, a small number of failed request that are expected to succeed on retry.
Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Jul 22, 19:46 UTC
Completed -
The scheduled maintenance has been completed.
Jul 27, 05:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 01:00 UTC
Scheduled -
Workspace ONE UEM is scheduled to undergo maintenance.
Maintenance Window: • Start: Monday, July 27, 2026, 01:00 UTC • End: Monday, July 27, 2026, 05:00 UTC
Change: AWCM Maintenance
Customer Impact: Omnissa Connect portal has been updated for all customers in scope for this maintenance.
Customers leveraging on-premises hosted Omnissa Workspace ONE integration modules such as Omnissa Workspace ONE Cloud Connector (ACC), Omnissa Enterprise System Connect (VESC), or Omnissa Tunnel may require a service restart in case of intermittent issues post change. If issues persist after service restart, please engage Omnissa Workspace ONE Support for further assistance.
Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Jul 25, 22:15 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Jul 25, 22:02 UTC
Identified -
A fix has been identified and implemented.
The issue was limited to tenants with URLs ending in workspaceair.com workspaceoneaccess.com
Issues were also seen with Cloud Notification Service (CNS)
Jul 25, 22:01 UTC
Investigating -
Omnissa Access and Workspace ONE Hub Services is investigating intermittent reachability issues. We will provide more information shortly.
Jul 25, 20:34 UTC