All Systems Operational
Workspace ONE Assist - Germany Operational
Workspace ONE Assist - USA Operational
Workspace ONE Assist - Australia Operational
Workspace ONE Assist - UK Operational
Workspace ONE Assist - Canada Operational
Workspace ONE Access - US1 Operational
Workspace ONE Hub Services Catalog - US1 Operational
Workspace ONE Access - US2 Operational
Workspace ONE Hub Services Catalog - US2 Operational
Workspace ONE Access - US3 Operational
Workspace ONE Hub Services Catalog - US3 Operational
Access - Germany Operational
Workspace ONE Hub Services Catalog - Germany Operational
Workspace ONE Access - Ireland Operational
Workspace ONE Hub Services Catalog - Ireland Operational
Workspace ONE Access - UK Operational
Workspace ONE Access -Japan Operational
Workspace ONE Access - Australia Operational
Workspace ONE Access - Canada Operational
Workspace ONE Hub Services Catalog -UK Operational
Workspace ONE Hub Services Catalog - Japan Operational
Workspace ONE Hub Services Catalog - Australia Operational
Workspace ONE Hub Services Catalog - Canada Operational
Horizon Cloud Services Operational
HCS Cloud Hosted on IBM/SL - GERMANY - Frankfurt Operational
HCS Cloud Hosted on IBM/SL - JAPAN - Tokyo Operational
HCS Cloud Hosted on IBM/SL - UK - Chessington Operational
HCS Cloud Hosted on IBM/SL - USA - Northern California Operational
HCS Cloud Hosted on IBM/SL - USA - Texas Operational
HCS Cloud Hosted on IBM/SL - USA - Virginia Operational
Cloud Control Plane-Universal Broker - USA Operational
Cloud Control Plane-Universal Broker - APAC Operational
Cloud Control Plane-Universal Broker - Europe Operational
AWS Cloud Control Plane - APAC Operational
AWS Cloud Control Plane - Europe Operational
AWS Cloud Control Plane - USA Operational
Cloud Monitoring Service (CMS) - USA Operational
Cloud Monitoring Service (CMS) – UK Operational
Cloud Monitoring Service (CMS) – Germany Operational
Cloud Monitoring Service (CMS) – Japan Operational
Cloud Monitoring Service (CMS) – Australia Operational
Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) 2 Operational
Console Access (Horizon Cloud Admin Console) – AP Japan East Operational
Console Access (Horizon Cloud Admin Console) – EU UK South (London) Operational
Console Access (Horizon Cloud Admin Console) – EU North (Ireland) 2 Operational
Console Access (Horizon Cloud Admin Console) – US North Central (Illinois) Operational
Workspace ONE Intelligence Operational
Workspace ONE Data Center Console Access - US Operational
Workspace ONE Data Center Data Ingest - US Operational
Workspace ONE Data Center Console Access - DE Operational
Workspace ONE Data Center Data Ingest - DE Operational
Workspace ONE Data Center Console Access - EMEA Operational
Workspace ONE Data Center Data Ingest - EMEA Operational
Workspace ONE Data Center Console Access - Australia Operational
Workspace ONE Data Center Data Ingest - Australia Operational
Workspace ONE Data Center Console Access - Canada Operational
Workspace ONE Data Center Data Ingest - Canada Operational
Workspace ONE Data Center Console Access - APAC Operational
Workspace ONE Data Center Data Ingest - APAC Operational
Workspace ONE Data Center Console Access - London Operational
Workspace ONE Data Center Data Ingest - London Operational
Workspace ONE UEM Operational
Workspace ONE UEM - USA Operational
Workspace ONE UEM - Germany Operational
Workspace ONE UEM - Japan Operational
Workspace ONE UEM - UK Operational
Workspace ONE UEM - Australia Operational
Workspace ONE UEM - Canada Operational
Workspace ONE UEM - Hong Kong Operational
Workspace ONE UEM - Singapore Operational
Cloud Notification Services (for ENS) - Global Operational
My Workspace ONE - Global Operational
App Wrapping Operational
AWCP (for APNs) - Global Operational
SMTP UEM - USA Operational
Workspace ONE UEM - India Operational
Workspace-One-UEM - USA Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 2, 2021
Resolved - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support.
System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.

Please visit support.workspaceone.com should you need additional assistance.
Mar 2, 18:09 EST
Investigating - VMware Workspace ONE is investigating reports of connection issues with SaaS environments.
My Workspace ONE portal has been updated for customers affected by this event.
Please check the My Workspace ONE portal to confirm if your environment is affected by this event.

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.
Mar 2, 17:53 EST
Completed - The scheduled maintenance has been completed.
Mar 2, 00:21 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 1, 23:30 EST
Update - We will be undergoing scheduled maintenance during this time.
Mar 1, 22:57 EST
Scheduled - Horizon Cloud is undergoing the weekly scheduled maintenance on the Horizon Cloud Control Plane.
Horizon Cloud Maintenance Window:
• Start: Tuesday, March 02, 2021 04:30 AM UTC
• End: Tuesday, March 02, 2021 08:30 AM UTC
Impact:
• There will be no impact on end-users and their ability to connect to their desktops
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be temporarily unavailable or may appear offline during this brief downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.
Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Mar 1, 22:55 EST
Mar 1, 2021
Feb 28, 2021
Completed - The scheduled maintenance has been completed.
Feb 28, 06:03 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 27, 23:00 EST
Scheduled - Horizon Cloud Service is performing management device upgrade on Data Centre location you are located in during this maintenance window.

Horizon Cloud Maintenance Window:
• Start: Sunday, February 28, 2021 at 04:00 UTC
• End: Sunday, February 28, 2021 at 11:00 UTC
• Data Centre: USA - Virginia

Impact Duration:
During the maintenance work window, there will be 30 minutes of customer impact expected.

Impacted
• For Admins: Intermittently customer admin will not be able to perform Provisioning & power operations of VDI's from the admin portal for the amount of 30 mins in the total schedule window
• For Users: Intermittently new users connections will be impacted for 15 mins of the total time window

Not Impacted:
All the portal availability, connected/existing user sessions will be working fine as expected.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.
Please visit https://my.vmware.com/ or call Service_Support_Line at 1-877-4VMWARE if you need additional assistance

Thanks for your patience.

Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
Feb 14, 23:51 EST
Feb 27, 2021
Feb 26, 2021

No incidents reported.

Feb 25, 2021
Completed - The scheduled maintenance has been completed.
Feb 25, 06:37 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 05:30 EST
Scheduled - Horizon Cloud is undergoing the Emergency maintenance on the Horizon Cloud Control Plane.

Horizon Cloud Emergency Maintenance Window:
• Start: Thursday, February, 2021 10:30 AM UTC
• End: Thursday, February, 2021 12:30 PM UTC

Impact:
• There will be no impact on end-users and their ability to connect to their desktops
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be temporarily unavailable or may appear offline during this brief downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.
Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete
Feb 25, 05:09 EST
Feb 24, 2021

No incidents reported.

Feb 23, 2021

No incidents reported.

Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.

Feb 20, 2021

No incidents reported.

Feb 19, 2021
Completed - The scheduled maintenance has been completed.
Feb 19, 23:56 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 23:06 EST
Scheduled - Maintenance Details:

Horizon Cloud Service is performing emergency maintenance to resolve a critical issue for the Data Centre location you are located in during this maintenance window.

Horizon Cloud Emergency Maintenance Window:
• Start: Saturday, February 20, 2021 at 04:00 UTC
• End: Saturday, February 20, 2021 at 05:00 UTC
• Data Centre: USA - Virginia

Impacted:
• Provisioning of new Virtual Desktops - During this window provision of new Virtual Desktops will be impacted.
• Virtual Desktops power operations - During this window power operations to existing virtual desktops will be impacted.
• New connections: During this Window new user connections will be impacted.


Impact Duration:
• During the maintenance work window, there will be 30 minutes of customer impact expected.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.
Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information and Support:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.
Feb 19, 18:36 EST
Resolved - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.

Please visit https://support.workspaceone.com if you need additional assistance.
Feb 19, 16:38 EST
Update - Workspace ONE Access and Hub Services has noted improved stability with SaaS environments.

Operations teams continue to work with our third party vendor to resolve the issue.

If you have additional questions or concerns, please open a ticket at https://support.workspaceone.com.
Feb 19, 15:34 EST
Monitoring - Workspace ONE Access and Hub Services has noted improved stability with SaaS environments.

Operations teams continue to work with our third party vendor to resolve the issue.

If you have additional questions or concerns, please open a ticket at https://support.workspaceone.com.
Feb 19, 14:22 EST
Update - Workspace ONE Access and Hub Services continues to experience intermittent connection issues.

Operations teams continue to work with our third party vendor to resolve the issue.

If you have additional questions or concerns, please open a ticket at https://support.workspaceone.com.
Feb 19, 11:14 EST
Identified - Workspace ONE Access and Hub Services continues to experience intermittent errors.

Operations teams continue to work with our third party vendor to resolve the issue.

If you have additional questions or concerns, please open a ticket at https://support.workspaceone.com.
Feb 19, 10:08 EST
Investigating - Workspace ONE Access and Hub Services is investigating increased error rates for requests made to the service. There may be limited or no service impact at this time.



Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems. Please visit https://support.workspaceone.com if you need additional assistance.
Feb 19, 10:06 EST
Resolved - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support.
System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.

Please visit support.workspaceone.com should you need additional assistance.
Feb 19, 16:04 EST
Investigating - VMware Workspace ONE detected intermittent issues with your environment which impacted a subset of environments' access and enrollment.
My Workspace ONE portal has been updated for customers affected by this event.
We apologize for the inconvenience and thank you for your patience and continued support.

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.
Feb 19, 15:36 EST
Completed - The scheduled maintenance has been completed.
Feb 19, 01:34 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 01:15 EST
Scheduled - Maintenance Details:

Horizon Cloud Service is performing emergency maintenance to resolve a critical issue for the Data Centre location you are located in during this maintenance window.

Horizon Cloud Emergency Maintenance Window:
• Start: Friday, February 19, 2021 at 06:15 UTC
• End: Friday, February 19, 2021 at 06:30 UTC
• Data Centre: USA - Virginia

Impacted:
• Provisioning of new Virtual Desktops - During this window provision of new Virtual Desktops will be impacted.
• Virtual Desktops power operations - During this window power operations to existing virtual desktops will be impacted.
• Changes to existing pool – Any pool changes will not be available.

Impact Duration:
• During the maintenance work window, there will be 15 minutes of customer impact expected.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information and Support:

• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.
Feb 19, 00:56 EST
Feb 18, 2021

No incidents reported.

Feb 17, 2021
Completed - The scheduled maintenance has been completed.
Feb 17, 08:53 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 07:01 EST
Scheduled - Dear Valued Customer,

We are undergoing the emergency maintenance on the Horizon Cloud Control Plane.

Horizon Cloud emergency Maintenance Window:
• Start: Wednesday, February 17 , 2021 at 12:00 UTC
• End: Wednesday, February 17 , 2021 at 14:00 UTC

Impact:
• There will be no impact on end-users and their ability to connect to their desktops
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be temporarily unavailable or may appear offline during this brief downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.
Please visit https://my.vmware.com/ or call Service_Support_Line at 1-877-4VMWARE if you need additional assistance.

Thanks for your patience.

Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
Feb 17, 06:31 EST
Feb 16, 2021
Resolved - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support.
System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.

Please visit support.workspaceone.com should you need additional assistance.
Feb 16, 12:29 EST
Monitoring - VMware Workspace ONE has noted improved stability with SaaS environments.
Operations teams continue to investigate.

If you have additional questions or concerns, please open a ticket at support.workspaceone.com
Feb 16, 12:13 EST
Investigating - VMware Workspace ONE is investigating latency issues. We will provide more information shortly.
My Workspace ONE portal has been updated for customers affected by this event.

Please visit support.workspaceone.com if you need additional assistance.
Feb 16, 11:51 EST
Completed - The scheduled maintenance has been completed.
Feb 16, 07:17 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 06:31 EST
Update - We will be undergoing scheduled maintenance during this time.
Feb 16, 06:23 EST
Scheduled - Dear Valued Customer,

We are undergoing the weekly scheduled maintenance on the Horizon Cloud Control Plane.

Horizon Cloud Maintenance Window:
• Start: Tuesday, February 16th , 2021 at 11:30 UTC
• End: Tuesday, February 16th , 2021 at 13:30 UTC

Impact:
• There will be no impact on end-users and their ability to connect to their desktops
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be temporarily unavailable or may appear offline during this brief downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.
Please visit https://my.vmware.com/ or call Service_Support_Line at 1-877-4VMWARE if you need additional assistance.

Thanks for your patience.

Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
Feb 16, 06:15 EST
Completed - The scheduled maintenance has been completed.
Feb 16, 04:21 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 02:30 EST
Scheduled - Dear Valued Customer,

We are undergoing the weekly scheduled maintenance on the Horizon Cloud Control Plane.

Horizon Cloud Maintenance Window:
• Start: Tuesday, February 16th , 2021 at 07:30 UTC
• End: Tuesday, February 16th , 2021 at 11:30 UTC

Impact:
• There will be no impact on end-users and their ability to connect to their desktops
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be temporarily unavailable or may appear offline during this brief downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.
Please visit https://my.vmware.com/ or call Service_Support_Line at 1-877-4VMWARE if you need additional assistance.

Thanks for your patience.

Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
Feb 15, 23:01 EST
Completed - The scheduled maintenance has been completed.
Feb 16, 00:45 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 18:00 EST
Scheduled - Workspace ONE Intelligence Sandbox Console UI will be undergoing maintenance.
Jan 22, 17:05 EST