All Systems Operational
Workspace ONE Assist - Germany Operational
Workspace ONE Assist - USA Operational
Workspace ONE Assist - Australia Operational
Workspace ONE Assist - UK Operational
Workspace ONE Assist - Canada Operational
Workspace ONE Access - US1 Operational
Workspace ONE Hub Services Catalog - US1 Operational
Workspace ONE Access - US2 Operational
Workspace ONE Hub Services Catalog - US2 Operational
Workspace ONE Access - US3 Operational
Workspace ONE Hub Services Catalog - US3 Operational
Access - Germany Operational
Workspace ONE Hub Services Catalog - Germany Operational
Workspace ONE Access - Ireland Operational
Workspace ONE Hub Services Catalog - Ireland Operational
Workspace ONE Access - UK Operational
Workspace ONE Access -Japan Operational
Workspace ONE Access - Australia Operational
Workspace ONE Access - Canada Operational
Workspace ONE Hub Services Catalog -UK Operational
Workspace ONE Hub Services Catalog - Japan Operational
Workspace ONE Hub Services Catalog - Australia Operational
Workspace ONE Hub Services Catalog - Canada Operational
Horizon Cloud Services Operational
HCS Cloud Hosted on IBM/SL - GERMANY - Frankfurt Operational
HCS Cloud Hosted on IBM/SL - JAPAN - Tokyo Operational
HCS Cloud Hosted on IBM/SL - UK - Chessington Operational
HCS Cloud Hosted on IBM/SL - USA - Northern California Operational
HCS Cloud Hosted on IBM/SL - USA - Texas Operational
HCS Cloud Hosted on IBM/SL - USA - Virginia Operational
Cloud Control Plane-Universal Broker - USA Operational
Cloud Control Plane-Universal Broker - APAC Operational
Cloud Control Plane-Universal Broker - Europe Operational
AWS Cloud Control Plane - APAC Operational
AWS Cloud Control Plane - Europe Operational
AWS Cloud Control Plane - USA Operational
Cloud Monitoring Service (CMS) - USA Operational
Cloud Monitoring Service (CMS) – UK Operational
Cloud Monitoring Service (CMS) – Germany Operational
Cloud Monitoring Service (CMS) – Japan Operational
Cloud Monitoring Service (CMS) – Australia Operational
Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) 2 Operational
Console Access (Horizon Cloud Admin Console) – AP Japan East Operational
Console Access (Horizon Cloud Admin Console) – EU UK South (London) Operational
Console Access (Horizon Cloud Admin Console) – EU North (Ireland) 2 Operational
Console Access (Horizon Cloud Admin Console) – US North Central (Illinois) Operational
Workspace ONE Intelligence Operational
Workspace ONE Data Center Console Access - US Operational
Workspace ONE Data Center Data Ingest - US Operational
Workspace ONE Data Center Console Access - DE Operational
Workspace ONE Data Center Data Ingest - DE Operational
Workspace ONE Data Center Console Access - EMEA Operational
Workspace ONE Data Center Data Ingest - EMEA Operational
Workspace ONE Data Center Console Access - Australia Operational
Workspace ONE Data Center Data Ingest - Australia Operational
Workspace ONE Data Center Console Access - Canada Operational
Workspace ONE Data Center Data Ingest - Canada Operational
Workspace ONE Data Center Console Access - APAC Operational
Workspace ONE Data Center Data Ingest - APAC Operational
Workspace ONE Data Center Console Access - London Operational
Workspace ONE Data Center Data Ingest - London Operational
Workspace ONE UEM Operational
Workspace ONE UEM - USA Operational
Workspace ONE UEM - Germany Operational
Workspace ONE UEM - Japan Operational
Workspace ONE UEM - UK Operational
Workspace ONE UEM - Australia Operational
Workspace ONE UEM - Canada Operational
Workspace ONE UEM - Hong Kong Operational
Workspace ONE UEM - Singapore Operational
Cloud Notification Services (for ENS) - Global Operational
My Workspace ONE - Global Operational
App Wrapping Operational
AWCP (for APNs) - Global Operational
SMTP UEM - USA Operational
Workspace ONE UEM - India Operational
Workspace-One-UEM - USA Operational
Workspace ONE Email Notification Service 2-US Operational
Workspace ONE Email Notification Service 2-Germany Operational
Workspace ONE Email Notification Service 2-Japan Operational
Workspace ONE Email Notification Service 2-UK Operational
Campus - US Operational
Campus - Australia Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 17, 2021

No incidents reported today.

May 16, 2021

No incidents reported.

May 15, 2021
Completed - The scheduled maintenance has been completed.
May 15, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 06:00 EDT
Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on May 15, 2021.

Maintenance Window:
• Start: Saturday, May 15, 2021, 10:00 UTC
• End: Saturday, May 15, 2021, 12:00 UTC

Change:
Upgrading network switching hardware in a US based datacenter.

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
No actions required before or after the change.

Downtime:
No downtime is expected for this maintenance

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.
Please visit support.workspaceone.com if you need additional assistance.
May 10, 15:53 EDT
May 14, 2021

No incidents reported.

May 13, 2021
Resolved - This incident has been resolved.
May 13, 16:25 EDT
Identified - Alert Summary: After the Fact Notification NSX Edge Unavailability
Alert: NSX Edge Communication not available for 15 minutes
Datacenter: USA - Virginia

Horizon Cloud Team had identified NSX Edge availability issue on your Horizon Cloud environment in the USA - Virginia data center. We have redeployed the edge. Customers in Virginia (USA) datacenter might have experienced a brief outage or issues in accessing the admin portal.
Currently, the issue is resolved and Horizon Cloud team is monitoring the issue.

Impacted: New Virtual Desktops Provisioning and Power operations would have been impacted

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.
Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information and Support:
• If you are experiencing any issues please open a Support Request by calling 1-877-4VMWARE, or by filing a request from MyVMware at http://my.vmware.com.
May 13, 15:59 EDT
Completed - The scheduled maintenance has been completed.
May 13, 13:59 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 13:01 EDT
Scheduled - Console access will not be available during this time
Apr 27, 15:27 EDT
May 12, 2021
Completed - The scheduled maintenance has been completed.
May 12, 18:03 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 17:00 EDT
Scheduled - Console access will not be available during this time
Apr 27, 14:01 EDT
Completed - The scheduled maintenance has been completed.
May 12, 16:25 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 15:00 EDT
Scheduled - Console access will not be available during this time
Apr 27, 13:57 EDT
Completed - The scheduled maintenance has been completed.
May 12, 14:37 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 13:00 EDT
Scheduled - Console access will not be available during this time
Apr 27, 13:55 EDT
May 11, 2021
Completed - The scheduled maintenance has been completed.
May 11, 18:05 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 17:00 EDT
Scheduled - Console access will not be available during this time
Apr 27, 13:55 EDT
Completed - The scheduled maintenance has been completed.
May 11, 16:09 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 15:00 EDT
Scheduled - Console access will not be available during this time
Apr 27, 13:53 EDT
Completed - The scheduled maintenance has been completed.
May 11, 14:13 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 13:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Apr 27, 14:01 EDT
Scheduled - The console UI will not be accessible during this time.
Apr 27, 13:51 EDT
Resolved - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support.
System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.

Please visit support.workspaceone.com should you need additional assistance.
May 11, 10:39 EDT
Investigating - VMware Workspace ONE is investigating latency issues. We will provide more information shortly.
My Workspace ONE portal has been updated for customers affected by this event.

Please visit support.workspaceone.com if you need additional assistance.
May 11, 10:15 EDT
Completed - The scheduled maintenance has been completed.
May 11, 06:53 EDT
Update - Dear Valued Customer,

As per the update from our team, we need another 60 minutes of window extension to complete this maintenance.

We apologize for any inconvenience caused.
May 11, 05:59 EDT
Update - Dear Valued Customer,

As per the update from our team, we need another 60 minutes of window extension to complete this maintenance.

We apologize for any inconvenience caused.
May 11, 04:37 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 00:30 EDT
Scheduled - Horizon Cloud is undergoing the weekly scheduled maintenance on the Horizon Cloud Control Plane.

Horizon Cloud Maintenance Window:
• Start: Tuesday, May 11, 2021, 04:30 UTC
• End: Tuesday, May 11, 2021, 08:30 UTC

Impact:
• There will be no impact on end-users and their ability to connect to their desktops
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be temporarily unavailable or may appear offline during this brief downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information:

• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
May 10, 23:53 EDT
May 10, 2021
Completed - The scheduled maintenance has been completed.
May 10, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 05:00 EDT
Scheduled - Console access will not be available during this time
Apr 27, 15:29 EDT
May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021
Resolved - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support.

System reliability is a top priority at VMware Workspace ONE Assist.

Please visit support.workspaceone.com should you need additional assistance.
May 7, 13:21 EDT
Investigating - VMware Workspace ONE Assist is investigating random device connection issue. We will provide more information shortly.
May 7, 12:11 EDT
May 6, 2021
Completed - The scheduled maintenance has been completed.
May 6, 23:03 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 21:30 EDT
Scheduled - Horizon Cloud Service is performing an AKS upgrade to 1.18.14 version in the below maintenance window.

Horizon Cloud Maintenance Window:
• Start: Friday, May 07, 2021, 01:30 UTC
• End: Friday, May 07, 2021, 03:30 UTC

Impact:
There can be intermittent access issues due to this maintenance for customers who will be trying to access their desktop/apps using Cloud Broker.

Impact Duration:
• During this maintenance there will be a brief downtime (20 – 30 minutes) on the Cloud broker Console.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Thanks for your patience.

Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team

status.workspaceone.comstatus.workspaceone.com
VMware Workspace ONE Status
Welcome to VMware Workspace ONE's home for real-time and historical data on system performance.
May 3, 14:13 EDT
Resolved - This incident has been resolved.
May 6, 13:59 EDT
Identified - The issue has been identified and a fix is being implemented.
May 6, 10:53 EDT
Investigating - Due to a planned maintenance by our infrastructure partner, VMware customers might experience issues in accessing our environment.

Datacenter Affected: JAPAN - Tokyo

Issue Start Date / Time: 06-05-2021 / 13:00

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information and Support:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.
May 6, 10:43 EDT
May 5, 2021
Completed - The scheduled maintenance has been completed.
May 5, 12:11 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 11:00 EDT
Scheduled - Please be advised that our partner IBM will be performing maintenance to upgrade the firmware version on direct link routers to avoid a possible failure for the data center location you are located during this maintenance window.

Horizon Cloud Maintenance Window:
Start: Wednesday, May 05, 2021, 15:00 UTC
End: Wednesday, May 05, 2021, 17:00 UTC
Data Center Affected: JAPAN – Tokyo

Impacted:
Access to customer portals - During this window access to customer portals will be intermittent.
Virtual Desktops power operations - During this Window power operation to existing Virtual Desktops will be impacted.
Provisioning of new Virtual Desktops - During this Window provision of new Virtual Desktops will be impacted.
Virtual Desktops up-time and Network connectivity - We do expect interruption in accessing existing desktops and new connections.

Impact Duration:
During the maintenance work window, there will be 30 minutes of customer impact expected.

Not Impacted:
None

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information and Support:
VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this maintenance has been completed.

Thank You,
VMware Horizon Communications Team
Apr 22, 16:45 EDT
May 4, 2021
Completed - The scheduled maintenance has been completed.
May 4, 02:37 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 00:32 EDT
Scheduled - Horizon Cloud is undergoing the weekly scheduled maintenance on the Horizon Cloud Control Plane.

Horizon Cloud Maintenance Window:
• Start: Tuesday, May 04, 2021, 04:30 UTC
• End: Tuesday, May 04, 2021, 08:30 UTC

Impact:
• There will be no impact on end-users and their ability to connect to their desktops
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be temporarily unavailable or may appear offline during this brief downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information:

• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
May 3, 23:53 EDT
May 3, 2021

No incidents reported.