VMware Workspace ONE Status

All Systems Operational

Workspace ONE Assist - Germany Operational

Workspace ONE Assist - USA Operational

Workspace ONE Assist - Australia Operational

Workspace ONE Assist - UK Operational

Workspace ONE Assist - Canada Operational

Workspace ONE Access - US1 Operational

Workspace ONE Hub Services Catalog - US1 Operational

Workspace ONE Access - US2 Operational

Workspace ONE Hub Services Catalog - US2 Operational

Workspace ONE Access - US3 Operational

Workspace ONE Hub Services Catalog - US3 Operational

Access - Germany Operational

Workspace ONE Hub Services Catalog - Germany Operational

Workspace ONE Access - Ireland Operational

Workspace ONE Hub Services Catalog - Ireland Operational

Workspace ONE Access - UK Operational

Workspace ONE Access -Japan Operational

Workspace ONE Access - Australia Operational

Workspace ONE Access - Canada Operational

Workspace ONE Hub Services Catalog -UK Operational

Workspace ONE Hub Services Catalog - Japan Operational

Workspace ONE Hub Services Catalog - Australia Operational

Workspace ONE Hub Services Catalog - Canada Operational

Workspace ONE Email Notification Service 2-US Operational

Workspace ONE Email Notification Service 2-Germany Operational

Workspace ONE Email Notification Service 2-Japan Operational

Workspace ONE Email Notification Service 2-UK Operational

Workspace ONE Assist - Singapore Operational

Horizon Cloud Services Operational

HCS Cloud Hosted on IBM/SL - GERMANY - Frankfurt Operational

HCS Cloud Hosted on IBM/SL - JAPAN - Tokyo Operational

HCS Cloud Hosted on IBM/SL - UK - Chessington Operational

HCS Cloud Hosted on IBM/SL - USA - Northern California Operational

HCS Cloud Hosted on IBM/SL - USA - Texas Operational

HCS Cloud Hosted on IBM/SL - USA - Virginia Operational

AWS Cloud Control Plane - APAC Operational

Horizon Cloud Control Plane - Australia 2 Operational

Horizon Cloud Monitoring Services (CMS) Operational

Cloud Monitoring Service (CMS) – United States Operational

Cloud Monitoring Service (CMS) – UK Operational

Cloud Monitoring Service (CMS) – Germany Operational

Cloud Monitoring Service (CMS) – Japan Operational

Cloud Monitoring Service (CMS) – Australia Operational

Workspace ONE Intelligence Operational

Workspace ONE Data Center Console Access - US Operational

Workspace ONE Data Center Data Ingest - US Operational

Workspace ONE Data Center Console Access - DE Operational

Workspace ONE Data Center Data Ingest - DE Operational

Workspace ONE Data Center Console Access - EMEA Operational

Workspace ONE Data Center Data Ingest - EMEA Operational

Workspace ONE Data Center Console Access - Australia Operational

Workspace ONE Data Center Data Ingest - Australia Operational

Workspace ONE Data Center Console Access - Canada Operational

Workspace ONE Data Center Data Ingest - Canada Operational

Workspace ONE Data Center Console Access - APAC Operational

Workspace ONE Data Center Data Ingest - APAC Operational

Workspace ONE Data Center Console Access - London Operational

Workspace ONE Data Center Data Ingest - London Operational

Workspace ONE UEM Operational

Workspace ONE UEM - USA Operational

Workspace ONE UEM - Germany Operational

Workspace ONE UEM - Japan Operational

Workspace ONE UEM - UK Operational

Workspace ONE UEM - Australia Operational

Workspace ONE UEM - Canada Operational

Workspace ONE UEM - Hong Kong Operational

Workspace ONE UEM - Singapore Operational

Cloud Notification Services (for ENS) - Global Operational

My Workspace ONE - Global Operational

App Wrapping Operational

AWCP (for APNs) - Global Operational

SMTP UEM - USA Operational

Workspace ONE UEM - India Operational

Auto-Discovery - USA Operational

VMware Seeded Apps (Workspace One Launcher) - Global Operational

Console Access (Horizon Cloud Admin Console) Operational

Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) Operational

Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) 2 Operational

Console Access (Horizon Cloud Admin Console) – AP Japan East Operational

Console Access (Horizon Cloud Admin Console) – EU UK South (London) Operational

Console Access (Horizon Cloud Admin Console) – EU North (Ireland) 2 Operational

Console Access (Horizon Cloud Admin Console) – EU North (Ireland) Operational

Console Access (Horizon Cloud Admin Console) – US West 2 Operational

Console Access (Horizon Cloud Admin Console) – US North Central (Illinois) Operational

Console Access (Horizon Cloud Admin Console) – Germany West Central (Frankfurt) Operational

Horizon Cloud Universal Broker Operational

Horizon Cloud Universal Broker - USA Operational

Horizon Cloud Universal Broker - Europe Operational

Horizon Cloud Universal Broker - APAC Operational

Workspace ONE Experience Workflows Operational

WS1 Experience Workflows-Canada Operational

WS1 Experience Workflows-Australia Operational

WS1 Experience Workflows-UK Operational

WS1 Experience Workflows-Ireland Operational

WS1 Experience Workflows-Germany Operational

WS1 Experience Workflows-US1 Operational

WS1 Experience Workflows-US2 Operational

WS1 Experience Workflows-US3 Operational

WS1 Experience Workflows-Preview Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Horizon Cloud Service : Console Access Weekly Maintenance - Maintenance Window: Wednesday, December 08, 2021, 03:30 UTC - All Regions Dec 7, 22:30 - Dec 8, 01:30 EST

Horizon Cloud is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Horizon Cloud Maintenance Window:
• Start: Wednesday, December 08, 2021, 03:30 UTC
• End: Wednesday, December 08, 2021, 06:30 UTC

Impact:
• There will be no impact on end-users and their ability to connect to their desktops
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be temporarily unavailable or may appear offline during this brief downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications
Posted on Dec 1, 23:41 EST

Horizon Cloud Service : AKS version upgrade in Cloud Broker - Maintenance Window : Thursday, December 09, 2021, 04:00 UTC - UK South (Full Region) Dec 8, 23:00 - Dec 9, 02:00 EST

Horizon Cloud Service is performing an AKS upgrade to 1.19.13 version in the below maintenance window.

Horizon Cloud Maintenance Window:
• Start: Thursday, December 09, 2021, 04:00 UTC
• End: Thursday, December 09, 2021, 07:00 UTC

Impact:
There can be intermittent access issues due to this maintenance for customers who will be trying to access their desktop/ applications using Cloud Broker.

Impact Duration:
• During this maintenance there will be a brief downtime (20 – 30 minutes) on the Cloud broker Console.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Thanks for your patience.

Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
Posted on Dec 2, 03:02 EST

Horizon Cloud Service : AKS version upgrade in Cloud Broker - Maintenance Window : Friday, December 10, 2021, 04:00 UTC - North Europe (Full Region) Dec 9, 23:00 - Dec 10, 02:00 EST

Horizon Cloud Service is performing an AKS upgrade to 1.19.13 version in the below maintenance window.

Horizon Cloud Maintenance Window:
• Start: Friday, December 10, 2021, 04:00 UTC
• End: Friday, December 10, 2021, 07:00 UTC

Impact:
There can be intermittent access issues due to this maintenance for customers who will be trying to access their desktop/ applications using Cloud Broker.

Impact Duration:
• During this maintenance there will be a brief downtime (20 – 30 minutes) on the Cloud broker Console.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Thanks for your patience.

Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
Posted on Dec 2, 03:07 EST

Workspace ONE Assist is scheduled to undergo preventative Database infrastructure maintenance - Maintenance Window : Tuesday, December 14, 2021, 05:00 UTC (Assist-US Region) Dec 14, 00:00-02:00 EST

Update - We will be undergoing scheduled maintenance during this time.
Dec 3, 02:28 EST

Scheduled - Workspace ONE Assist is scheduled to undergo preventative Database infrastructure maintenance

Workspace ONE Assist Maintenance Window:
• Start: Tuesday, December 14, 2021, 05:00 UTC
• End: Tuesday, December 14, 2021, 07:00 UTC

Impact:
During this time frame, users can expect the following:
• Workspace ONE UEM users will not be able to launch Assist Remote Management sessions
• New Device will not be able to enroll/register into Assist Remote Management system

Impact Duration:
• We expect the actual downtime to be less than 90 min between 05:00 AM and 6:30 AM. This maintenance will conducted during business off-hours.

Thanks for your patience.

Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Workspace ONE Assist Team
Dec 3, 02:28 EST

Past Incidents

Dec 7, 2021

No incidents reported today.

Dec 6, 2021

No incidents reported.

Dec 5, 2021

No incidents reported.

Dec 4, 2021

No incidents reported.

Dec 3, 2021

No incidents reported.

Dec 2, 2021

No incidents reported.

Dec 1, 2021

No incidents reported.

Nov 30, 2021

WorkspaceOne Cloud Notification Service Certificate Rotation (United States) (Partial Region)

Completed - The scheduled maintenance has been completed.
Nov 30, 22:46 EST

Scheduled - WorkspaceOne Cloud Notification Service is updating public TLS certificates in (United States, Prod-US) for domains (prod.cns.vmwservices.com). Certificates are updated with zero downtime.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems. Please visit https://support.workspaceone.com if you need additional assistance.
Nov 30, 22:44 EST

Workspace ONE UEM: 20211130 - US04PRDSQL262 - CPU issues / United States (Partial Region)

Resolved - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support. System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com should you need additional assistance.
Nov 30, 09:42 EST

Update - VMware Workspace ONE continues to experience issues.
Operations teams have identified the issue in database infrastructure which persists after following standard remediation protocols.
End-users may experience performance degradation when trying to access VMware Workspace ONE.
Operations teams are actively working to resolve the issue.
Nov 30, 09:30 EST

Investigating - VMware Workspace ONE is investigating reports of issues. We will provide more information shortly. My Workspace ONE portal has been updated for customers affected by this event. System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.
Nov 30, 08:58 EST

Horizon Cloud on Azure: Control Plane Weekly Maintenance - Maintenance Window: Tuesday, November 30, 2021, 03:30 UTC - All Regions

Completed - The scheduled maintenance activity has been completed.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Thank You,
VMware Horizon Communications Team
Nov 30, 00:46 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 22:30 EST

Scheduled - Horizon Cloud is undergoing the weekly scheduled maintenance on the Horizon Cloud Control Plane.

Horizon Cloud Maintenance Window:
• Start: Tuesday, November 30, 2021, 03:30 UTC
• End: Tuesday, November 30, 2021, 06:30 UTC

Impact:
• There will be no impact on end-users and their ability to connect to their desktops
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be temporarily unavailable or may appear offline during this brief downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Thanks for your patience.

Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
Nov 23, 11:22 EST

Nov 29, 2021

Nov 28, 2021

No incidents reported.

Nov 27, 2021

Workspace ONE Access and Hub Services: Login Issues / US Full Region

Resolved - The issue is now resolved from vendor side. We apologize for the inconvenience and thank you for your patience and continued support.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.

Please visit https://support.workspaceone.com if you need additional assistance.
Nov 27, 09:54 EST

Update - We are continuing to monitor for any further issues.
Nov 27, 09:34 EST

Monitoring - Workspace ONE Access and Hub Services has completed actions to remediate the issues with vendor and confirm that the services are available.

Operations teams are continuing to monitor the availability of the service with our third party vendor to ensure the recovery is complete.

If you have additional questions or concerns, please open a ticket at https://support.workspaceone.com.
Nov 27, 09:32 EST

Identified - Workspace ONE Access and Hub Services continues to experience login issues.

Operations teams continue to work with our third party vendor to resolve the issue.

If you have additional questions or concerns, please open a ticket at https://support.workspaceone.com.
Nov 27, 09:30 EST

Investigating - Workspace ONE Access and Hub Services is investigating reports of issues with login. We will provide more information shortly.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems. Please visit https://support.workspaceone.com if you need additional assistance.
Nov 27, 09:28 EST

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.

Nov 23, 2021

Horizon Cloud on Azure: Control Plane Weekly Maintenance - Maintenance Window: Tuesday, November 23, 2021, 03:30 UTC - All Regions

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 22:30 EST

Scheduled - Horizon Cloud is undergoing the weekly scheduled maintenance on the Horizon Cloud Control Plane.

Horizon Cloud Maintenance Window:
• Start: Tuesday, November 23, 2021, 03:30 UTC
• End: Tuesday, November 23, 2021, 06:30 UTC

Impact:
• There will be no impact on end-users and their ability to connect to their desktops
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be temporarily unavailable or may appear offline during this brief downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.
Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Thanks for your patience.

Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
Nov 17, 11:15 EST