VMware Workspace ONE Status

All Systems Operational

Workspace ONE Assist - Germany Operational

Workspace ONE Assist - USA Operational

Workspace ONE Assist - Australia Operational

Workspace ONE Assist - UK Operational

Workspace ONE Assist - Canada Operational

Workspace ONE Access - US1 Operational

Workspace ONE Hub Services Catalog - US1 Operational

Workspace ONE Access - US2 Operational

Workspace ONE Hub Services Catalog - US2 Operational

Workspace ONE Access - US3 Operational

Workspace ONE Hub Services Catalog - US3 Operational

Access - Germany Operational

Workspace ONE Hub Services Catalog - Germany Operational

Workspace ONE Access - Ireland Operational

Workspace ONE Hub Services Catalog - Ireland Operational

Workspace ONE Access - UK Operational

Workspace ONE Access -Japan Operational

Workspace ONE Access - Australia Operational

Workspace ONE Access - Canada Operational

Workspace ONE Hub Services Catalog -UK Operational

Workspace ONE Hub Services Catalog - Japan Operational

Workspace ONE Hub Services Catalog - Australia Operational

Workspace ONE Hub Services Catalog - Canada Operational

Horizon Cloud Services Operational

HCS Cloud Hosted on IBM/SL - GERMANY - Frankfurt Operational

HCS Cloud Hosted on IBM/SL - JAPAN - Tokyo Operational

HCS Cloud Hosted on IBM/SL - UK - Chessington Operational

HCS Cloud Hosted on IBM/SL - USA - Northern California Operational

HCS Cloud Hosted on IBM/SL - USA - Texas Operational

HCS Cloud Hosted on IBM/SL - USA - Virginia Operational

Cloud Control Plane-Universal Broker - USA Operational

Cloud Control Plane-Universal Broker - APAC Operational

Cloud Control Plane-Universal Broker - Europe Operational

AWS Cloud Control Plane - APAC Operational

AWS Cloud Control Plane - Europe Operational

AWS Cloud Control Plane - USA Operational

Cloud Monitoring Service (CMS) - USA Operational

Cloud Monitoring Service (CMS) – UK Operational

Cloud Monitoring Service (CMS) – Germany Operational

Cloud Monitoring Service (CMS) – Japan Operational

Cloud Monitoring Service (CMS) – Australia Operational

Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) 2 Operational

Console Access (Horizon Cloud Admin Console) – AP Japan East Operational

Console Access (Horizon Cloud Admin Console) – EU UK South (London) Operational

Console Access (Horizon Cloud Admin Console) – EU North (Ireland) 2 Operational

Console Access (Horizon Cloud Admin Console) – US North Central (Illinois) Operational

Workspace ONE Intelligence Operational

Workspace ONE Data Center Console Access - US Operational

Workspace ONE Data Center Data Ingest - US Operational

Workspace ONE Data Center Console Access - DE Operational

Workspace ONE Data Center Data Ingest - DE Operational

Workspace ONE Data Center Console Access - EMEA Operational

Workspace ONE Data Center Data Ingest - EMEA Operational

Workspace ONE Data Center Console Access - Australia Operational

Workspace ONE Data Center Data Ingest - Australia Operational

Workspace ONE Data Center Console Access - Canada Operational

Workspace ONE Data Center Data Ingest - Canada Operational

Workspace ONE Data Center Console Access - APAC Operational

Workspace ONE Data Center Data Ingest - APAC Operational

Workspace ONE Data Center Console Access - London Operational

Workspace ONE Data Center Data Ingest - London Operational

Workspace ONE UEM Operational

Workspace ONE UEM - USA Operational

Workspace ONE UEM - Germany Operational

Workspace ONE UEM - Japan Operational

Workspace ONE UEM - UK Operational

Workspace ONE UEM - Australia Operational

Workspace ONE UEM - Canada Operational

Workspace ONE UEM - Hong Kong Operational

Workspace ONE UEM - Singapore Operational

Cloud Notification Services (for ENS) - Global Operational

My Workspace ONE - Global Operational

App Wrapping Operational

AWCP (for APNs) - Global Operational

SMTP UEM - USA Operational

Workspace ONE UEM - India Operational

Workspace-One-UEM - USA Operational

Workspace ONE Email Notification Service 2-US Operational

Workspace ONE Email Notification Service 2-Germany Operational

Workspace ONE Email Notification Service 2-Japan Operational

Workspace ONE Email Notification Service 2-UK Operational

Campus - US Operational

Campus - Australia Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 17, 2021

No incidents reported today.

May 16, 2021

No incidents reported.

May 15, 2021

Workspace ONE UEM: Maintenance May 15, 2021 / USA (Partial Region)

Completed - The scheduled maintenance has been completed.
May 15, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 06:00 EDT

Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on May 15, 2021.

Maintenance Window:
• Start: Saturday, May 15, 2021, 10:00 UTC
• End: Saturday, May 15, 2021, 12:00 UTC

Change:
Upgrading network switching hardware in a US based datacenter.

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
No actions required before or after the change.

Downtime:
No downtime is expected for this maintenance

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.
Please visit support.workspaceone.com if you need additional assistance.
May 10, 15:53 EDT

May 14, 2021

No incidents reported.

May 13, 2021

Horizon Cloud on IBM Softlayer - USA - Virginia - Service Incident - NSX Edge Unavailability (After the fact)

Resolved - This incident has been resolved.
May 13, 16:25 EDT

Identified - Alert Summary: After the Fact Notification NSX Edge Unavailability
Alert: NSX Edge Communication not available for 15 minutes
Datacenter: USA - Virginia

Horizon Cloud Team had identified NSX Edge availability issue on your Horizon Cloud environment in the USA - Virginia data center. We have redeployed the edge. Customers in Virginia (USA) datacenter might have experienced a brief outage or issues in accessing the admin portal.
Currently, the issue is resolved and Horizon Cloud team is monitoring the issue.

Impacted: New Virtual Desktops Provisioning and Power operations would have been impacted

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.
Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information and Support:
• If you are experiencing any issues please open a Support Request by calling 1-877-4VMWARE, or by filing a request from MyVMware at http://my.vmware.com.
May 13, 15:59 EDT

Workspace ONE Intelligence EMEA Data Center Maintenance

Completed - The scheduled maintenance has been completed.
May 13, 13:59 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 13:01 EDT

Scheduled - Console access will not be available during this time
Apr 27, 15:27 EDT

May 12, 2021

Workspace ONE Intelligence DE Data Center Maintenance

Completed - The scheduled maintenance has been completed.
May 12, 18:03 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 17:00 EDT

Scheduled - Console access will not be available during this time
Apr 27, 14:01 EDT

Workspace ONE Intelligence Australia Data Center Maintenance

Completed - The scheduled maintenance has been completed.
May 12, 16:25 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 15:00 EDT

Scheduled - Console access will not be available during this time
Apr 27, 13:57 EDT

Workspace ONE Intelilgence APAC Data Center Maintenance

Completed - The scheduled maintenance has been completed.
May 12, 14:37 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 13:00 EDT

Scheduled - Console access will not be available during this time
Apr 27, 13:55 EDT

May 11, 2021

Workspace ONE Intelligence London Data Center Maintenance

Completed - The scheduled maintenance has been completed.
May 11, 18:05 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 17:00 EDT

Scheduled - Console access will not be available during this time
Apr 27, 13:55 EDT

Workspace ONE Intelligence Canada Data Center Maintenance

Completed - The scheduled maintenance has been completed.
May 11, 16:09 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 15:00 EDT

Scheduled - Console access will not be available during this time
Apr 27, 13:53 EDT

Workspace ONE Intelligence US Data Center Maintenence

Completed - The scheduled maintenance has been completed.
May 11, 14:13 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 13:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
Apr 27, 14:01 EDT

Scheduled - The console UI will not be accessible during this time.
Apr 27, 13:51 EDT

Workspace ONE UEM: Degraded Performance / United States (Partial Region)

Resolved - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support.
System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.

Please visit support.workspaceone.com should you need additional assistance.
May 11, 10:39 EDT

Investigating - VMware Workspace ONE is investigating latency issues. We will provide more information shortly.
My Workspace ONE portal has been updated for customers affected by this event.

Please visit support.workspaceone.com if you need additional assistance.
May 11, 10:15 EDT

Horizon Cloud on Azure: Control Plane Weekly Maintenance - Maintenance Window: Tuesday, May 11, 2021, 04:30 UTC- All Regions

Completed - The scheduled maintenance has been completed.
May 11, 06:53 EDT

Update - Dear Valued Customer,

As per the update from our team, we need another 60 minutes of window extension to complete this maintenance.

We apologize for any inconvenience caused.
May 11, 05:59 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 00:30 EDT

Scheduled - Horizon Cloud is undergoing the weekly scheduled maintenance on the Horizon Cloud Control Plane.

Horizon Cloud Maintenance Window:
• Start: Tuesday, May 11, 2021, 04:30 UTC
• End: Tuesday, May 11, 2021, 08:30 UTC

Impact:
• There will be no impact on end-users and their ability to connect to their desktops
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be temporarily unavailable or may appear offline during this brief downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information:

• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
May 10, 23:53 EDT

May 10, 2021

Workspace ONE Intelligence Sandbox Data Center Maintenance

Completed - The scheduled maintenance has been completed.
May 10, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 05:00 EDT

Scheduled - Console access will not be available during this time
Apr 27, 15:29 EDT

May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021

Workspace ONE Assist: Performance Issues / United States (RM01.awmdm.com)

Resolved - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support.

System reliability is a top priority at VMware Workspace ONE Assist.

Please visit support.workspaceone.com should you need additional assistance.
May 7, 13:21 EDT

Investigating - VMware Workspace ONE Assist is investigating random device connection issue. We will provide more information shortly.
May 7, 12:11 EDT

May 6, 2021

Horizon Cloud on Azure: AKS version upgrade in Cloud Broker - Maintenance Window: Friday, May 07, 2021, 01:30 UTC- North Europe and UK South Region

Completed - The scheduled maintenance has been completed.
May 6, 23:03 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 21:30 EDT

Scheduled - Horizon Cloud Service is performing an AKS upgrade to 1.18.14 version in the below maintenance window.

Horizon Cloud Maintenance Window:
• Start: Friday, May 07, 2021, 01:30 UTC
• End: Friday, May 07, 2021, 03:30 UTC

Impact:
There can be intermittent access issues due to this maintenance for customers who will be trying to access their desktop/apps using Cloud Broker.

Impact Duration:
• During this maintenance there will be a brief downtime (20 – 30 minutes) on the Cloud broker Console.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Thanks for your patience.

Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team

status.workspaceone.comstatus.workspaceone.com
VMware Workspace ONE Status
Welcome to VMware Workspace ONE's home for real-time and historical data on system performance.
May 3, 14:13 EDT

Horizon Cloud on IBM Softlayer - Service Event - Multiple alerts received - JAPAN – Tokyo

Resolved - This incident has been resolved.
May 6, 13:59 EDT

Identified - The issue has been identified and a fix is being implemented.
May 6, 10:53 EDT

Investigating - Due to a planned maintenance by our infrastructure partner, VMware customers might experience issues in accessing our environment.

Datacenter Affected: JAPAN - Tokyo

Issue Start Date / Time: 06-05-2021 / 13:00

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information and Support:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.
May 6, 10:43 EDT

May 5, 2021

Horizon Cloud on IBM SoftLayer - JAPAN – Tokyo- Maintenance Window: Wednesday, May 05, 2021, 15:00 UTC

Completed - The scheduled maintenance has been completed.
May 5, 12:11 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 11:00 EDT

Scheduled - Please be advised that our partner IBM will be performing maintenance to upgrade the firmware version on direct link routers to avoid a possible failure for the data center location you are located during this maintenance window.

Horizon Cloud Maintenance Window:
Start: Wednesday, May 05, 2021, 15:00 UTC
End: Wednesday, May 05, 2021, 17:00 UTC
Data Center Affected: JAPAN – Tokyo

Impacted:
Access to customer portals - During this window access to customer portals will be intermittent.
Virtual Desktops power operations - During this Window power operation to existing Virtual Desktops will be impacted.
Provisioning of new Virtual Desktops - During this Window provision of new Virtual Desktops will be impacted.
Virtual Desktops up-time and Network connectivity - We do expect interruption in accessing existing desktops and new connections.

Impact Duration:
During the maintenance work window, there will be 30 minutes of customer impact expected.

Not Impacted:
None

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information and Support:
VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this maintenance has been completed.

Thank You,
VMware Horizon Communications Team
Apr 22, 16:45 EDT

May 4, 2021

Horizon Cloud on Azure: Control Plane Weekly Maintenance - Maintenance Window: Tuesday, May 04, 2021, 04:30 UTC- All Regions

Completed - The scheduled maintenance has been completed.
May 4, 02:37 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 00:32 EDT

Scheduled - Horizon Cloud is undergoing the weekly scheduled maintenance on the Horizon Cloud Control Plane.

Horizon Cloud Maintenance Window:
• Start: Tuesday, May 04, 2021, 04:30 UTC
• End: Tuesday, May 04, 2021, 08:30 UTC

Impact:
• There will be no impact on end-users and their ability to connect to their desktops
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be temporarily unavailable or may appear offline during this brief downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information:

• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
May 3, 23:53 EDT

May 3, 2021

No incidents reported.