All Systems Operational
Workspace ONE Assist - Germany Operational
Workspace ONE Assist - USA Operational
Workspace ONE Assist - Australia Operational
Workspace ONE Assist - UK Operational
Workspace ONE Assist - Canada Operational
Workspace ONE Access - US1 Operational
Workspace ONE Hub Services Catalog - US1 Operational
Workspace ONE Access - US2 Operational
Workspace ONE Hub Services Catalog - US2 Operational
Workspace ONE Access - US3 Operational
Workspace ONE Hub Services Catalog - US3 Operational
Workspace ONE Access - Germany Operational
Workspace ONE Hub Services Catalog - Germany Operational
Workspace ONE Access - Ireland Operational
Workspace ONE Hub Services Catalog - Ireland Operational
Workspace ONE Access - UK Operational
Workspace ONE Access - Japan Operational
Workspace ONE Access - Australia Operational
Workspace ONE Access - Canada Operational
Workspace ONE Hub Services Catalog -UK Operational
Workspace ONE Hub Services Catalog - Japan Operational
Workspace ONE Hub Services Catalog - Australia Operational
Workspace ONE Hub Services Catalog - Canada Operational
Workspace ONE Email Notification Service 2-US Operational
Workspace ONE Email Notification Service 2-Germany Operational
Workspace ONE Email Notification Service 2-Japan Operational
Workspace ONE Email Notification Service 2-UK Operational
Workspace ONE Assist - Singapore Operational
Horizon Cloud Services Operational
HCS Cloud Hosted on IBM/SL - GERMANY - Frankfurt Operational
HCS Cloud Hosted on IBM/SL - JAPAN - Tokyo Operational
HCS Cloud Hosted on IBM/SL - UK - Chessington Operational
HCS Cloud Hosted on IBM/SL - USA - Northern California Operational
HCS Cloud Hosted on IBM/SL - USA - Texas Operational
HCS Cloud Hosted on IBM/SL - USA - Virginia Operational
AWS Cloud Control Plane - APAC Operational
Horizon Cloud Control Plane - Australia 2 Operational
Horizon Cloud Monitoring Services (CMS) Operational
Cloud Monitoring Service (CMS) – United States Operational
Cloud Monitoring Service (CMS) – UK Operational
Cloud Monitoring Service (CMS) – Germany Operational
Cloud Monitoring Service (CMS) – Japan Operational
Cloud Monitoring Service (CMS) – Australia Operational
Workspace ONE Intelligence Operational
Workspace ONE Data Center Console Access - US Operational
Workspace ONE Data Center Data Ingest - US Operational
Workspace ONE Data Center Console Access - DE Operational
Workspace ONE Data Center Data Ingest - DE Operational
Workspace ONE Data Center Console Access - EMEA Operational
Workspace ONE Data Center Data Ingest - EMEA Operational
Workspace ONE Data Center Console Access - Australia Operational
Workspace ONE Data Center Data Ingest - Australia Operational
Workspace ONE Data Center Console Access - Canada Operational
Workspace ONE Data Center Data Ingest - Canada Operational
Workspace ONE Data Center Console Access - APAC Operational
Workspace ONE Data Center Data Ingest - APAC Operational
Workspace ONE Data Center Console Access - London Operational
Workspace ONE Data Center Data Ingest - London Operational
Workspace ONE Data Center Console Access - GovCloud Operational
Workspace ONE Data Center Data Ingest - GovCloud Operational
Workspace ONE UEM Operational
Workspace ONE UEM - USA Operational
Workspace ONE UEM - Germany Operational
Workspace ONE UEM - Japan Operational
Workspace ONE UEM - UK Operational
Workspace ONE UEM - Australia Operational
Workspace ONE UEM - Canada Operational
Workspace ONE UEM - Singapore Operational
Cloud Notification Services (for ENS) - Global Operational
My Workspace ONE - Global Operational
App Wrapping Operational
AWCP (for APNs) - Global Operational
SMTP UEM - USA Operational
Workspace ONE UEM - India Operational
Auto-Discovery - USA Operational
VMware Seeded Apps (Workspace One Launcher) - Global Operational
Workspace ONE UEM - GovCloud Operational
Cloud Notification Service (For ENS) - GovCloud Operational
SMTP - GovCloud Operational
Workspace ONE Email Notification Service 2 - GovCloud Operational
Console Access (Horizon Cloud Admin Console) Operational
Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) Operational
Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) 2 Operational
Console Access (Horizon Cloud Admin Console) – AP Japan East Operational
Console Access (Horizon Cloud Admin Console) – EU UK South (London) Operational
Console Access (Horizon Cloud Admin Console) – EU North (Ireland) 2 Operational
Console Access (Horizon Cloud Admin Console) – EU North (Ireland) Operational
Console Access (Horizon Cloud Admin Console) – US West 2 Operational
Console Access (Horizon Cloud Admin Console) – US North Central (Illinois) Operational
Console Access (Horizon Cloud Admin Console) – Germany West Central (Frankfurt) Operational
Horizon Cloud Universal Broker Operational
Horizon Cloud Universal Broker - USA Operational
Horizon Cloud Universal Broker - Europe Operational
Horizon Cloud Universal Broker - APAC Operational
Workspace ONE Experience Workflows Operational
WS1 Experience Workflows-Canada Operational
WS1 Experience Workflows-Australia Operational
WS1 Experience Workflows-UK Operational
WS1 Experience Workflows-Ireland Operational
WS1 Experience Workflows-Germany Operational
WS1 Experience Workflows-US1 Operational
WS1 Experience Workflows-US2 Operational
WS1 Experience Workflows-US3 Operational
WS1 Experience Workflows-Preview Operational
Horizon Cloud Service Next-Gen Operational
Horizon Cloud Service Next-Gen - United States Operational
Horizon Cloud Service Next-Gen - Germany Operational
Horizon Cloud Service Next-Gen - Ireland Operational
Horizon Cloud Service Next-Gen - Japan Operational
Workspace ONE Access - GovCloud Operational
Workspace ONE Hub Services - GovCloud Operational
getwsone.com Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Horizon Cloud is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Horizon Cloud Maintenance Window:
• Start: Wednesday, September 28, 2022, 03:30 UTC
• End: Wednesday, September 28, 2022, 06:30 UTC

Impact:
• There will be no impact on end-users and their ability to connect to their desktops
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be temporarily unavailable or may appear offline during this brief downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
Please refer to the KB Article(https://kb.vmware.com/s/article/2006985) to Open a GSS SR.

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team

Posted on Sep 21, 2022 - 11:38 EDT
Workspace ONE Access and Hub Services will be replacing the TLS certificate for *.vmwareidentity.eu. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Workspace ONE Access SaaS TLS certificates renewal and replacement process (https://kb.vmware.com/s/article/88153) for additional information.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems. Please visit https://support.workspaceone.com if you need additional assistance.

Posted on Sep 26, 2022 - 06:43 EDT
Workspace ONE Access and Hub Services will be replacing the TLS certificate for *.vmwareidentity.co.uk. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Workspace ONE Access SaaS TLS certificates renewal and replacement process (https://kb.vmware.com/s/article/88153) for additional information.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems. Please visit https://support.workspaceone.com if you need additional assistance.

Posted on Sep 26, 2022 - 06:40 EDT
Workspace ONE Access and Hub Services will be replacing the TLS certificate for *.vmwareidentity.ca. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Workspace ONE Access SaaS TLS certificates renewal and replacement process (https://kb.vmware.com/s/article/88153) for additional information.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems. Please visit https://support.workspaceone.com if you need additional assistance.

Posted on Sep 26, 2022 - 06:35 EDT
Past Incidents
Sep 27, 2022

No incidents reported today.

Sep 26, 2022
Completed - The maintenance activity has been completed.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
Please refer to the KB Article(https://kb.vmware.com/s/article/2006985) to Open a GSS SR..

Thank You,
VMware Horizon Communications Team

Sep 26, 23:42 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 23:30 EDT
Scheduled - Horizon Cloud Service is performing network maintenance off service gateway components in the US region during the following maintenance window.

Horizon Cloud Maintenance Window:
• Start: Tuesday, September 27, 2022, 03:30 UTC
• End: Tuesday, September 27, 2022, 04:00 UTC

Impact:
During this maintenance, downtime is not expected however connected customers may experience brief disruption to services

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
Please refer to the KB Article(https://kb.vmware.com/s/article/2006985) to Open a GSS SR.

Thanks for your patience.
Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team

Sep 20, 12:26 EDT
Completed - The maintenance activity has been completed.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
Please refer to the KB Article(https://kb.vmware.com/s/article/2006985) to Open a GSS SR..

Thank You,
VMware Horizon Communications Team

Sep 26, 17:28 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 17:01 EDT
Scheduled - Horizon Cloud Service is performing network maintenance off service gateway components in the Europe region during the following maintenance window.

Horizon Cloud Maintenance Window:
• Start: Monday, September 26, 2022, 21:00 UTC
• End: Monday, September 26, 2022, 21:30 UTC

Impact:
During this maintenance, downtime is not expected however connected customers may experience brief disruption to services

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
Please refer to the KB Article(https://kb.vmware.com/s/article/2006985) to Open a GSS SR.

Thanks for your patience.
Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team

Sep 20, 13:03 EDT
Completed - The maintenance activity has been completed.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
Please refer to the KB Article(https://kb.vmware.com/s/article/2006985) to Open a GSS SR..

Thank You,
VMware Horizon Communications Team

Sep 26, 10:17 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 10:01 EDT
Scheduled - Horizon Cloud Service is performing network maintenance off service gateway components in the APAC region during the following maintenance window.

Horizon Cloud Maintenance Window:
• Start: Monday, September 26, 2022, 14:00 UTC
• End: Monday, September 26, 2022, 14:30 UTC

Impact:
During this maintenance, downtime is not expected however connected customers may experience brief disruption to services

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
Please refer to the KB Article(https://kb.vmware.com/s/article/2006985) to Open a GSS SR.

Thanks for your patience.
Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team

Sep 20, 12:48 EDT
Sep 25, 2022
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at VMware Workspace ONE.

Please visit support.workspaceone.com if you need additional assistance.

Sep 25, 01:18 EDT
Update - Scheduled maintenance is taking longer than expected and is running over the allotted window. Please standby for further updates.

During this, service will be unavailable for administrators and device enrollments for a sub-set of customers. The following systems are impacted by the delay:

CN1354

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at VMware Workspace ONE.

Please visit support.workspaceone.com if you need additional assistance.

Sep 25, 00:57 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 21:00 EDT
Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on September 25th, 2022.

Maintenance Window:
• Start: Sunday, September 25th, 2022, 01:00 UTC
• End: Sunday, September 25th, 2022, 05:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.

Sep 21, 13:55 EDT
Sep 24, 2022
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at VMware Workspace ONE.

Please visit support.workspaceone.com if you need additional assistance.

Sep 24, 00:59 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 21:01 EDT
Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on September 24th, 2022.

Maintenance Window:
• Start: Saturday, September 24th, 2022, 01:00 UTC
• End: Saturday, September 24th, 2022, 05:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.

Sep 21, 13:50 EDT
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at VMware Workspace ONE.

Please visit support.workspaceone.com if you need additional assistance.

Sep 24, 00:59 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 21:01 EDT
Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on September 24th, 2022.

Maintenance Window:
• Start: Saturday, September 24th, 2022, 01:00 UTC
• End: Saturday, September 24th, 2022, 05:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.

Sep 21, 13:45 EDT
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at VMware Workspace ONE.

Please visit support.workspaceone.com if you need additional assistance.

Sep 24, 00:58 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 21:01 EDT
Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on September 24th, 2022.

Maintenance Window:
• Start: Saturday, September 24th, 2022, 01:00 UTC
• End: Saturday, September 24th, 2022, 05:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.

Sep 21, 13:44 EDT
Sep 23, 2022
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at VMware Workspace ONE.

Please visit support.workspaceone.com if you need additional assistance.

Sep 23, 15:50 EDT
Update - Scheduled maintenance is taking longer than expected and is running over the allotted window. Please standby for further updates.

During this delay, service will be available for end-users who may experience intermittent latency and timeouts.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at VMware Workspace ONE.



Please visit support.workspaceone.com if you need additional assistance.

Sep 23, 14:16 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 10:01 EDT
Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on September 23, 2022.

Maintenance Window:
• Start: Friday, September 23, 2022, 14:00 UTC
• End: Friday, September 23, 2022, 18:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.

Sep 20, 16:30 EDT
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at VMware Workspace ONE.

Please visit support.workspaceone.com if you need additional assistance.

Sep 23, 14:30 EDT
Update - Scheduled maintenance is taking longer than expected and is running over the allotted window. Please standby for further updates.

During this delay, service will be available for end-users who may experience intermittent latency and timeouts.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at VMware Workspace ONE.



Please visit support.workspaceone.com if you need additional assistance.

Sep 23, 14:13 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 10:01 EDT
Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on September 23, 2022.

Maintenance Window:
• Start: Friday, September 23, 2022, 14:00 UTC
• End: Friday, September 23, 2022, 18:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.

Sep 20, 16:25 EDT
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at VMware Workspace ONE.

Please visit support.workspaceone.com if you need additional assistance.

Sep 23, 13:29 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 10:01 EDT
Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on September 23, 2022.

Maintenance Window:
• Start: Friday, September 23, 2022, 14:00 UTC
• End: Friday, September 23, 2022, 18:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.

Sep 20, 16:33 EDT
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at VMware Workspace ONE.

Please visit support.workspaceone.com if you need additional assistance.

Sep 23, 13:02 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 10:01 EDT
Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on September 23, 2022.

Maintenance Window:
• Start: Friday, September 23, 2022, 14:00 UTC
• End: Friday, September 23, 2022, 18:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.

Sep 20, 16:29 EDT
Completed - Certificate rotation complete.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.

Please visit https://support.workspaceone.com if you need additional assistance.

Sep 23, 06:04 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 04:00 EDT
Scheduled - Workspace ONE Access and Hub Services will be replacing the TLS certificate for *.vmwareidentity.asia. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Workspace ONE Access SaaS TLS certificates renewal and replacement process (https://kb.vmware.com/s/article/88153) for additional information.
Sep 16, 06:47 EDT
Sep 22, 2022

No incidents reported.

Sep 21, 2022
Completed - The maintenance activity has been completed.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
Please refer to the KB Article(https://kb.vmware.com/s/article/2006985) to Open a GSS SR..

Thank You,
VMware Horizon Communications Team

Sep 21, 01:19 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 23:30 EDT
Scheduled - Horizon Cloud is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Horizon Cloud Maintenance Window:
• Start: Wednesday, September 21, 2022, 03:30 UTC
• End: Wednesday, September 21, 2022, 06:30 UTC

Impact:
• There will be no impact on end-users and their ability to connect to their desktops
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be temporarily unavailable or may appear offline during this brief downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
Please refer to the KB Article(https://kb.vmware.com/s/article/2006985) to Open a GSS SR.

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team

Sep 14, 11:41 EDT
Sep 20, 2022
Resolved - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support. System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com should you need additional assistance.
Sep 20, 11:01 EDT
Monitoring - VMware Workspace ONE has noted improved stability with SaaS environments.

Operations teams continue to work with our third party vendor to resolve the issue.

If you have additional questions or concerns, please open a ticket at support.workspaceone.com

Sep 20, 10:32 EDT
Update - VMware Workspace ONE continues to experience issues with a subset of SaaS environments. Operations teams are actively working to resolve it. If you have additional questions or concerns, please open a ticket at support.workspaceone.com
Sep 20, 09:58 EDT
Update - VMware Workspace ONE continues to experience issues.

Operations teams have identified the issue network infrastructure which persists after following standard remediation protocols.

A sub-set of SaaS customers may experience downtime when trying to access VMware Workspace ONE. myWorkspace ONE portal has been updated for customers affected by this event.

Operations teams are actively working to resolve the issue.

Sep 20, 09:17 EDT
Update - VMware Workspace ONE continues to experience issues. Operations teams are actively working to resolve it. If you have additional questions or concerns, please open a ticket at support.workspaceone.com
Sep 20, 08:39 EDT
Update - VMware Workspace ONE has noted partial recovery with SaaS environments.

Operations teams continue to actively work towards complete recovery.

If you have additional questions or concerns, please open a ticket at support.workspaceone.com

Sep 20, 08:08 EDT
Update - VMware Workspace ONE continues to experience issues.

Operations teams have identified the issue in network infrastructure which persists after following standard remediation protocols.

Operations teams are actively working to resolve the issue.

Sep 20, 07:33 EDT
Investigating - VMware Workspace ONE is investigating reports of availability issues with SaaS environments.

My Workspace ONE portal has been updated for customers affected by this event.

Please check the myWorkspace ONE portal to confirm if your environment is affected by this event.

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.

Sep 20, 06:53 EDT
Sep 19, 2022

No incidents reported.

Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.

Sep 16, 2022
Resolved - Ingestion pipeline performance has returned to acceptable levels.
Sep 16, 21:11 EDT
Update - Workspace ONE Intelligence continues to monitor the progress towards complete recovery.
Sep 16, 20:09 EDT
Update - Workspace ONE Intelligence continue the progress towards complete recovery.
Sep 16, 18:36 EDT
Update - Workspace ONE Intelligence continue the progress towards complete recovery.
Sep 16, 17:29 EDT
Update - We are continuing to monitor for any further issues.
Sep 16, 15:46 EDT
Monitoring - Workspace ONE Intelligence has noted partial recovery with service.

Operations teams continue to actively work towards complete recovery.

Sep 16, 15:30 EDT
Investigating - Workspace ONE Intelligence is investigating intermittent performance issues. We will provide more information shortly.
Sep 16, 05:00 EDT
Sep 15, 2022
Resolved - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support. System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com should you need additional assistance.
Sep 15, 04:43 EDT
Investigating - VMware Workspace ONE is investigating reports of availability issues with SaaS environments.

My Workspace ONE portal has been updated for customers affected by this event.

Please check the myWorkspace ONE portal to confirm if your environment is affected by this event.

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.

Sep 15, 04:15 EDT
Sep 14, 2022
Completed - The maintenance activity has been completed.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
Please refer to the KB Article(https://kb.vmware.com/s/article/2006985) to Open a GSS SR..

Thank You,
VMware Horizon Communications Team

Sep 14, 00:58 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 23:30 EDT
Scheduled - Horizon Cloud is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Horizon Cloud Maintenance Window:
• Start: Wednesday, September 14, 2022, 03:30 UTC
• End: Wednesday, September 14, 2022, 06:30 UTC

Impact:
• There will be no impact on end-users and their ability to connect to their desktops
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be temporarily unavailable or may appear offline during this brief downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
Please refer to the KB Article(https://kb.vmware.com/s/article/2006985) to Open a GSS SR.

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team

Sep 7, 11:35 EDT
Sep 13, 2022