Omnissa Workspace ONE Status

Update - Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.
Jul 23, 2026 - 19:22 UTC

Monitoring - Omni has completed actions to remediate the issues and confirm that the services are available.

Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.
Jul 23, 2026 - 18:46 UTC

Update - Omni continues to experience issues.

Operations teams have identified the issue and are monitoring updates from a third-party vendor.
Jul 23, 2026 - 17:57 UTC

Identified - Omni is investigating reports of issues in us.omni.omnissa.com. We will provide more information shortly.
Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Jul 23, 2026 - 17:49 UTC

Horizon Cloud Service next-gen: Increased Request Error Rate - All Region

Monitoring - Horizon Cloud Service Next-Gen has completed actions to remediate the issues and confirm that the services are available.

Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.
Jul 23, 2026 - 18:44 UTC

Update - Horizon Cloud Service Next-Gen continues to experience an issue affecting desktop and application launches, as well as logins to the Universal Console (Admin Console). Active user sessions and existing connections remain unaffected.

The engineering team has identified that backend databases supporting these systems are impacted by a Microsoft Azure outage. The initial mitigation steps are taking longer than anticipated, and the team is now implementing alternate mitigation methods to restore normal service. We will provide the next update within 1 hour or sooner if new information becomes available.
Jul 23, 2026 - 17:47 UTC

Identified - Horizon Cloud Service Next-Gen continues to experience an issue affecting desktop and application launches, as well as logins to the Universal Console (Admin Console). Active user sessions and existing connections remain unaffected.

The engineering team has identified that backend databases supporting these systems are impacted by a Microsoft Azure outage and is actively implementing mitigation measures to restore normal service. We will share further updates as soon as new information becomes available.
Jul 23, 2026 - 16:22 UTC

Update - Horizon Cloud Service Next-Gen continues to experience an issue affecting desktop and application launches, as well as logins to the Universal Console (Admin Console). Active user sessions and existing connections remain unaffected.

The engineering team has identified a backend database issue as the root cause and is actively working toward a resolution. We will share further updates as soon as new information becomes available.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Jul 23, 2026 - 15:45 UTC

Investigating - Horizon Cloud Service next-gen is investigating increased error rates for requests made to the service. There may be limited or no service impact at this time.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Jul 23, 2026 - 15:14 UTC

getwsone.com Operational

Horizon Cloud Services Operational

AWS Cloud Control Plane - APAC Operational

Horizon Cloud Control Plane - Australia 2 Operational

Omnissa Intelligence Operational

Console Access - United States Operational

Data Ingest - United States Operational

Console Access - Germany Operational

Data Ingest - Germany Operational

Console Access - Ireland Operational

Data Ingest - Ireland Operational

Console Access - Australia Operational

Data Ingest - Australia Operational

Console Access - Canada Operational

Data Ingest - Canada Operational

Console Access - Japan Operational

Data Ingest - Japan Operational

Console Access - United Kingdom Operational

Data Ingest - United Kingdom Operational

Console Access - GovCloud Operational

Data Ingest - GovCloud Operational

Console Access - India Operational

Data Ingest - India Operational

Console Access - Singapore Operational

Data Ingest - Singapore Operational

Workspace ONE UEM Operational

Workspace ONE UEM - USA Operational

Workspace ONE UEM - Germany Operational

Workspace ONE UEM - Japan Operational

Workspace ONE UEM - UK Operational

Workspace ONE UEM - Australia Operational

Workspace ONE UEM - Canada Operational

Workspace ONE UEM - Singapore Operational

Cloud Notification Services (for ENS) - Global Operational

App Wrapping Operational

AWCP (for APNs) - Global Operational

SMTP UEM - USA Operational

Workspace ONE UEM - India Operational

Auto-Discovery - USA Operational

Workspace ONE UEM - GovCloud Operational

Cloud Notification Service (For ENS) - GovCloud Operational

SMTP - GovCloud Operational

Workspace ONE Email Notification Service 2 - GovCloud Operational

OAuth Token Issuer - United States Operational

OAuth Token Issuer - Germany Operational

OAuth Token Issuer - Japan Operational

Console Access (Horizon Cloud Admin Console) Operational

Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) Operational

Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) 2 Operational

Console Access (Horizon Cloud Admin Console) – AP Japan East Operational

Console Access (Horizon Cloud Admin Console) – EU UK South (London) Operational

Console Access (Horizon Cloud Admin Console) – EU North (Ireland) 2 Operational

Console Access (Horizon Cloud Admin Console) – EU North (Ireland) Operational

Console Access (Horizon Cloud Admin Console) – US West 2 Operational

Console Access (Horizon Cloud Admin Console) – US North Central (Illinois) Operational

Horizon Cloud Universal Broker Operational

Horizon Cloud Universal Broker - USA Operational

Horizon Cloud Universal Broker - Europe Operational

Horizon Cloud Universal Broker - APAC Operational

Horizon Cloud Service Next-Gen Partial Outage

Horizon Cloud Service Next-Gen - United States Operational

Horizon Cloud Service Next-Gen - Germany Operational

Horizon Cloud Service Next-Gen - Ireland Operational

Horizon Cloud Service Next-Gen - Japan Operational

Universal Console - US Partial Outage

Universal Console - Ireland Partial Outage

Universal Console - Japan Partial Outage

Horizon Portal - Broker - US Partial Outage

Horizon Portal - Broker - Ireland Partial Outage

Horizon Portal - Broker - Japan Partial Outage

Edge Hub - US Operational

Edge Hub - Ireland Operational

Edge Hub - Japan Operational

VM Hub - US Operational

VM Hub - Germany Operational

VM Hub - UK Operational

VM Hub - Ireland Operational

VM Hub - Australia Operational

VM Hub - Japan Operational

Regional Data Shard - US Operational

Regional Data Shard - Germany Operational

Regional Data Shard - UK Operational

Regional Data Shard - Ireland Operational

Regional Data Shard - Japan Operational

Regional Data Shard - Australia Operational

VM Hub - India Operational

Regional Data Shard - India Operational

Omnissa Access Operational

Omnissa Access - US1 Operational

Omnissa Access - US2 Operational

Omnissa Access - US3 Operational

Omnissa Access - Germany Operational

Omnissa Access - Ireland Operational

Omnissa Access - UK Operational

Omnissa Access - Japan Operational

Omnissa Access - Australia Operational

Omnissa Access - Canada Operational

Omnissa Access - GovCloud Operational

Omnissa Access - India Operational

Omnissa Access - Singapore Operational

Workspace ONE Hub Services Catalog Operational

Workspace ONE Hub Services Catalog - US1 Operational

Workspace ONE Hub Services Catalog - US2 Operational

Workspace ONE Hub Services Catalog - US3 Operational

Workspace ONE Hub Services Catalog - Germany Operational

Workspace ONE Hub Services Catalog - Ireland Operational

Workspace ONE Hub Services Catalog -UK Operational

Workspace ONE Hub Services Catalog - Japan Operational

Workspace ONE Hub Services Catalog - Australia Operational

Workspace ONE Hub Services Catalog - Canada Operational

Workspace ONE Hub Services - GovCloud Operational

Workspace ONE Hub Services Catalog - India Operational

Workspace ONE Hub Services Catalog - Singapore Operational

Omni Degraded Performance

Chat Interface - United States Degraded Performance

Chat Interface - Canada Operational

Chat Interface - Germany Operational

Chat Interface - United Kingdom Operational

Chat Interface - Ireland Operational

Chat Interface - Japan Operational

Chat Interface - Australia Operational

Chat Interface - Singapore Operational

Chat Interface - India Operational

Knowledge Search - United States Degraded Performance

Knowledge Search - Ireland Operational

Knowledge Search - Japan Operational

Data Analysis - United States Degraded Performance

Data Analysis - Canada Operational

Data Analysis - Germany Operational

Data Analysis - United Kingdom Operational

Data Analysis - Ireland Operational

Data Analysis - Japan Operational

Data Analysis - Australia Operational

Data Analysis - Singapore Operational

Data Analysis - India Operational

Omnissa Connect Operational

Omnissa Connect - US Operational

Workspace ONE Assist Operational

Workspace ONE Assist - Germany Operational

Workspace ONE Assist - USA Operational

Workspace ONE Assist - Japan Operational

Workspace ONE Assist - Australia Operational

Workspace ONE Assist - UK Operational

Workspace ONE Assist - Canada Operational

Workspace ONE Assist - Singapore Operational

Workspace ONE Assist - India Operational

Workspace ONE Email Notification Service 2-US Operational

Workspace ONE Email Notification Service 2-Germany Operational

Workspace ONE Email Notification Service 2-UK Operational

Workspace ONE Email Notification Service 2-Japan Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Horizon Cloud Service Next-Gen: VM Hub Maintenance - Maintenance Window: Saturday, July 25, 2026, 01:30 UTC – Europe Region. Jul `25`, `2026` `01:30`-`03:30` UTC

Horizon Cloud Service Next-Gen is going to perform maintenance in Europe region for VM Hub during the below maintenance window.

Maintenance Window:
• Start: Saturday, July 25, 2026, 01:30 UTC
• End: Saturday, July 25, 2026, 03:30 UTC

Impact:
• Possible degradation in service performance/ increase in latency for end users who will be trying to access their desktop/ applications, however, retry should succeed.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Posted on Jul 20, 2026 - 15:37 UTC

Horizon Cloud Service Next-Gen: VM Hub Maintenance - Maintenance Window: Saturday, July 25, 2026, 08:00 UTC – US Region. Jul `25`, `2026` `08:00`-`10:00` UTC

Horizon Cloud Service Next-Gen is going to perform maintenance in US region for VM Hub during the below maintenance window.

Maintenance Window:
• Start: Saturday, July 25, 2026, 08:00 UTC
• End: Saturday, July 25, 2026, 10:00 UTC

Impact:
• Possible degradation in service performance/ increase in latency for end users who will be trying to access their desktop/ applications, however, retry should succeed.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Posted on Jul 20, 2026 - 15:25 UTC

Horizon Cloud Service Next-Gen: VM Hub Maintenance - Maintenance Window: Sunday, July 26, 2026, 14:30 UTC – Japan Region. Jul `26`, `2026` `14:30`-`16:30` UTC

Horizon Cloud Service Next-Gen is going to perform maintenance in Japan region for VM Hub during the below maintenance window.

Maintenance Window:
• Start: Sunday, July 26, 2026, 14:30 UTC
• End: Sunday, July 26, 2026, 16:30 UTC

Impact:
• Possible degradation in service performance/ increase in latency for end users who will be trying to access their desktop/ applications, however, retry should succeed.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Posted on Jul 20, 2026 - 15:50 UTC

Workspace ONE UEM: AWCM Maintenance July 27, 2026 / Germany (Partial Region) Jul `27`, `2026` `01:00`-`05:00` UTC

Workspace ONE UEM is scheduled to undergo maintenance.

Maintenance Window:
• Start: Monday, July 27, 2026, 01:00 UTC
• End: Monday, July 27, 2026, 05:00 UTC

Change:
AWCM Maintenance

Customer Impact:
Omnissa Connect portal has been updated for all customers in scope for this maintenance.

Customers leveraging on-premises hosted Omnissa Workspace ONE integration modules such as Omnissa Workspace ONE Cloud Connector (ACC), Omnissa Enterprise System Connect (VESC), or Omnissa Tunnel may require a service restart in case of intermittent issues post change. If issues persist after service restart, please engage Omnissa Workspace ONE Support for further assistance.

Please refer to the following KB article for more details.
https://kb.omnissa.com/s/article/2960708?lang=en_US

Downtime:
0 minutes

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on Jul 15, 2026 - 11:39 UTC

Omnissa Connect: Infrastructure Maintenance - July 28, 2026 / United States Jul `28`, `2026` `11:30`-`14:30` UTC

Omnissa Connect are performing maintenance on infrastructure in United States. Services will remain accessible during the update with only a few minutes of possibly slower response times and, in some cases, a small number of failed request that are expected to succeed on retry.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Posted on Jul 22, 2026 - 19:46 UTC

Workspace ONE UEM: Network Maintenance July 30, 2026 / Australia (Full region) Jul `28`, `2026` `15:00`-`19:00` UTC

Workspace ONE UEM is scheduled to undergo maintenance.

Maintenance Window:
• Start: Thursday, July 30, 2026 15:00 UTC
• End: Thursday, July 30, 2026 19:00 UTC

Change: Upgrading load balancer firmware/version

Customer Impact:
Omnissa Connect portal has been updated for all customers in scope for this maintenance.
No actions required before or after the change.

Downtime:
5 minutes of downtime is expected for this maintenance

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on Jul 22, 2026 - 13:54 UTC

Workspace ONE UEM: Network Maintenance July 29, 2026 / United Kingdom (Full region) Jul `29`, `2026` `01:00`-`05:00` UTC

Workspace ONE UEM is scheduled to undergo maintenance.

Maintenance Window:
• Start: Wednesday, July 29, 2026 01:00 UTC
• End: Wednesday, July 29, 2026 05:00 UTC

Change: Upgrading load balancer firmware/version

Customer Impact:
Omnissa Connect portal has been updated for all customers in scope for this maintenance.
No actions required before or after the change.

Downtime:
5 minutes of downtime is expected for this maintenance

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on Jul 22, 2026 - 13:49 UTC

Horizon Cloud Service First-Gen: Console Access Weekly Maintenance - Maintenance Window: Wednesday, July 29, 2026, 03:30 UTC - All Regions. Jul `29`, `2026` `03:30`-`06:30` UTC

Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:
• Start: Wednesday, July 29, 2026, 03:30 UTC
• End: Wednesday, July 29, 2026, 06:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Posted on Jul 22, 2026 - 15:36 UTC

Omnissa Connect: Infrastructure Maintenance - July 29, 2026 / United States Jul `29`, `2026` `12:00`-`14:00` UTC

Workspace ONE UEM: Network Maintenance July 29, 2026 / Singapore (Full region) Jul `29`, `2026` `15:00`-`19:00` UTC

Workspace ONE UEM is scheduled to undergo maintenance.

Maintenance Window:
• Start: Wednesday, July 29, 2026 15:00 UTC
• End: Wednesday, July 29, 2026 19:00 UTC

Change: Upgrading load balancer firmware/version

Customer Impact:
Omnissa Connect portal has been updated for all customers in scope for this maintenance.
No actions required before or after the change.

Downtime:
5 minutes of downtime is expected for this maintenance

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on Jul 22, 2026 - 13:41 UTC

Omnissa Connect: Infrastructure Maintenance - July 30, 2026 / United States Jul `30`, `2026` `11:00`-`14:00` UTC

Omnissa Access and Workspace ONE Hub Services Certificate Rotation (Ireland) (Full Region) Aug `3`, `2026` `22:00` - Aug `4`, `2026` `01:00` UTC

Omnissa Access and Workspace ONE Hub Services will be replacing the TLS certificate for ie.wss.workspaceone.com. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Omnissa Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Posted on Jul 23, 2026 - 19:08 UTC

Omnissa Access Maintenance (GovCloud) (Full Region) Aug `7`, `2026` `00:00`-`03:00` UTC

Omnissa Access will be conducting maintenance for domain access.gc.workspaceone-gov.com on Friday, August 7th between 00:00 and 03:00 UTC in accordance with End of Life of Mobile SSO (for iOS) (see https://kb.omnissa.com/s/article/6001395)

As part of this maintenance, Mobile SSO (for iOS) authentication method will be disabled within the environment. Any users attempting to authenticate via this method will fail to login.

No other impact is expected.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Posted on Jul 23, 2026 - 19:02 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance August 7th, 2026 / India (Full Region) Aug `7`, `2026` `15:00`-`19:00` UTC

Workspace ONE UEM and Assist are scheduled to undergo maintenance on August 7th, 2026

Maintenance Window:
• Start: Friday, August 7th, 2026, 15:00 UTC
• End: Friday, August 7th, 2026, 19:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on Jul 22, 2026 - 07:33 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance August 7th, 2026 / Singapore (Full Region) Aug `7`, `2026` `15:00`-`19:00` UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance August 7th, 2026 / Japan (Full Region) Aug `7`, `2026` `15:00`-`19:00` UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance August 7th, 2026 / Australia (Full Region) Aug `7`, `2026` `15:00`-`19:00` UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance August 8th, 2026 / United Kingdom (Full Region) Aug `8`, `2026` `01:00`-`05:00` UTC

Workspace ONE UEM and Assist are scheduled to undergo maintenance on August 8th, 2026.

Maintenance Window:
• Start: Saturday, August 8th, 2026, 1:00 UTC
• End: Saturday, August 8th, 2026, 5:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on Jul 22, 2026 - 07:55 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance August 8th, 2026 / Germany (Full Region) Aug `8`, `2026` `01:00`-`05:00` UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance August 8th, 2026 / Canada (Full Region) Aug `8`, `2026` `01:00`-`05:00` UTC

Workspace ONE UEM: Monthly Data Center Maintenance August 9th, 2026 / USA (Full Region) Aug `9`, `2026` `01:00`-`05:00` UTC

Workspace ONE UEM and Assist are scheduled to undergo maintenance on August 9th, 2026

Maintenance Window:
• Start: Saturday, August 9th, 2026, 1:00 UTC
• End: Saturday, August 9th, 2026, 5:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on Jul 22, 2026 - 08:01 UTC

Omnissa Connect: Infrastructure Maintenance - August 10, 2026 / United States Aug `10`, `2026` `12:00`-`14:00` UTC

Workspace ONE UEM: Monthly Data Center Maintenance August 15th, 2026 / GovCloud (Full Region) Aug `15`, `2026` `15:00`-`19:00` UTC

Workspace ONE UEM is scheduled to undergo maintenance on August 15th, 2026.

Maintenance Window:
• Start: Saturday, August 15th, 2026, 15:00 UTC
• End: Saturday, August 15th, 2026, 19:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on Jul 22, 2026 - 08:04 UTC

Past Incidents

Jul 23, 2026

Workspace ONE UEM: AWCM Maintenance July 23, 2026 / Singapore (Partial Region)

Completed - The scheduled maintenance has been completed.
Jul 23, 19:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 15:00 UTC

Scheduled - Workspace ONE UEM is scheduled to undergo maintenance.

Maintenance Window:
• Start: Thursday, July 23, 2026, 15:00 UTC
• End: Thursday, July 23, 2026, 19:00 UTC

Change:
AWCM Maintenance

Customer Impact:
Omnissa Connect portal has been updated for all customers in scope for this maintenance.

Customers leveraging on-premises hosted Omnissa Workspace ONE integration modules such as Omnissa Workspace ONE Cloud Connector (ACC), Omnissa Enterprise System Connect (VESC), or Omnissa Tunnel may require a service restart in case of intermittent issues post change. If issues persist after service restart, please engage Omnissa Workspace ONE Support for further assistance.

Please refer to the following KB article for more details.
https://kb.omnissa.com/s/article/2960708?lang=en_US

Downtime:
0 minutes

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Jul 15, 11:34 UTC

Jul 22, 2026

Horizon Cloud Service First-Gen: Console Access Weekly Maintenance - Maintenance Window: Wednesday, July 22, 2026, 03:30 UTC - All Regions.

Completed - Horizon Cloud Service Console Access Weekly Maintenance is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Jul 22, 04:20 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 03:30 UTC

Scheduled - Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:
• Start: Wednesday, July 22, 2026, 03:30 UTC
• End: Wednesday, July 22, 2026, 06:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Jul 15, 15:33 UTC

Jul 21, 2026

Workspace ONE UEM: AWCM Maintenance July 21, 2026 / CANADA (Partial Region)

Completed - The scheduled maintenance has been completed.
Jul 21, 09:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 05:00 UTC

Scheduled - Workspace ONE UEM is scheduled to undergo maintenance.

Maintenance Window:
• Start: Tuesday, July 21, 2026, 05:00 UTC
• End: Tuesday, July 21, 2026, 09:00 UTC

Change:
AWCM Maintenance

Customer Impact:
Omnissa Connect portal has been updated for all customers in scope for this maintenance.

Customers leveraging on-premises hosted Omnissa Workspace ONE integration modules such as Omnissa Workspace ONE Cloud Connector (ACC), Omnissa Enterprise System Connect (VESC), or Omnissa Tunnel may require a service restart in case of intermittent issues post change. If issues persist after service restart, please engage Omnissa Workspace ONE Support for further assistance.

Please refer to the following KB article for more details.
https://kb.omnissa.com/s/article/2960708?lang=en_US

Downtime:
0 minutes

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Jul 15, 11:28 UTC

Jul 20, 2026

No incidents reported.

Jul 19, 2026

No incidents reported.

Jul 18, 2026

Workspace ONE UEM: Monthly Data Center Maintenance July 18th, 2026 / GovCloud (Full Region)

Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.
Jul 18, 19:28 UTC

Update - Scheduled maintenance is taking longer than expected and is running over the allotted window. Please standby for further updates.

During this delay, service will be available for end-users who may experience intermittent latency and timeouts.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.
Jul 18, 19:11 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 15:00 UTC

Scheduled - Workspace ONE UEM and Assist are scheduled to undergo maintenance on July 10th, 2026

Maintenance Window:
• Start: Friday, July 10th, 2026, 15:00 UTC
• End: Friday, July 10th, 2026, 19:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Jun 21, 23:36 UTC

Jul 17, 2026

Omnissa Access and Workspace ONE Hub Services Certificate Rotation in Japan (Full Region)

Completed - The scheduled maintenance has been completed.
Jul 17, 19:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 17:00 UTC

Update - Please be advised that this scheduled maintenance has been changed. Please note the details below:

Old schedule: Friday, Jul 17, 09:30 UTC
New schedule: Friday, Jul 17, 17:00 UTC

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Jul 15, 04:12 UTC

Scheduled - Omnissa Access and Workspace ONE Hub Services will be replacing the TLS certificate for *.jp.wss.workspaceone.com. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Omnissa Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Jun 23, 18:19 UTC

Jul 16, 2026

Omnissa Access and Workspace ONE Hub Services Certificate Rotation in Germany (Full Region)

Completed - The scheduled maintenance has been completed.
Jul 16, 22:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 20:00 UTC

Update - Please be advised that this scheduled maintenance has been changed. Please note the details below:

Old schedule: Thursday, Jul 16, 03:30 UTC
New schedule: Thursday, Jul 16, 20:00 UTC

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Jul 15, 15:09 UTC

Scheduled - Omnissa Access and Workspace ONE Hub Services will be replacing the TLS certificate for *.de.wss.workspaceone.com. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Omnissa Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Jul 10, 13:46 UTC

Workspace ONE UEM: AWCM Maintenance July 16, 2026 / India (Partial Region)

Completed - The scheduled maintenance has been completed.
Jul 16, 19:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 15:00 UTC

Scheduled - Workspace ONE UEM is scheduled to undergo maintenance.

Maintenance Window:
• Start: Thursday, July 16, 2026, 15:00 UTC
• End: Thursday, July 16, 2026, 19:00 UTC

Change:
AWCM Maintenance

Customer Impact:
Omnissa Connect portal has been updated for all customers in scope for this maintenance.

Customers leveraging on-premises hosted Omnissa Workspace ONE integration modules such as Omnissa Workspace ONE Cloud Connector (ACC), Omnissa Enterprise System Connect (VESC), or Omnissa Tunnel may require a service restart in case of intermittent issues post change. If issues persist after service restart, please engage Omnissa Workspace ONE Support for further assistance.

Please refer to the following KB article for more details.
https://kb.omnissa.com/s/article/2960708?lang=en_US

Downtime:
0 minutes

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Jun 30, 16:31 UTC

Workspace ONE Intelligence: Service Degradation / Global (Full Region)

Resolved - The Workspace ONE Intelligence team has resolved the incident:

- Data submitted to Intelligence will appear in the UI, be included reports, and be processed by Freestyle workflows as usual.
Jul 16, 03:07 UTC

Monitoring - The Workspace ONE Intelligence team has addressed the underlying issue, and is monitoring service recovery.
Jul 16, 01:11 UTC

Update - We have detected service degradation in all regions.
Jul 15, 21:20 UTC

Investigating - Workspace ONE Intelligence has detected service degradation in all regions.

Affected customers may observe:

- Data submitted to Intelligence may take longer than normal to appear in the UI, be included in reports, or be processed by Freestyle workflows.

The Workspace ONE Intelligence team is actively investigating these issues, and will provide further status page updates.
Jul 15, 21:04 UTC

Jul 15, 2026

Workspace ONE UEM: 07152026 - Availability Issues / Germany (Partial Region)

Resolved - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support. Operations teams will continue to monitor system performance levels and investigate the root cause of the issue.

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Jul 15, 23:54 UTC

Update - Omnissa Workspace ONE has noted partial recovery with SaaS environments.

Operations teams continue to actively work towards complete recovery.
Jul 15, 23:23 UTC

Identified - Omnissa Workspace ONE is investigating reports of availability issues with a subset of SaaS environments.

Operations teams have identified the issue with host infrastructure and are actively working to resolve it.

Omnissa Cloud Services portal has been updated for customers affected by this event.

Please check the Omnissa Cloud Services portal to confirm if your environment is affected by this event.

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Jul 15, 22:45 UTC

Workspace ONE UEM: 07152026 - AWCM UAT Availability Issue / GovCloud (Partial Region)

Resolved - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support.

Customers leveraging on-premise hosted Omnissa Workspace ONE integration modules such as Omnissa Workspace ONE Cloud Connector (ACC), Omnissa Tunnel, Mobile Access Gateway (MAG), Secure Email Gateway (SEG) may experience residual issues as a result of the outage. Omnissa Workspace ONE recommends restarting the impacted integration modules as a troubleshooting measure. If issues persist, please engage Omnissa Workspace ONE Support for further assistance.

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Jul 15, 17:32 UTC

Monitoring - Omnissa Workspace ONE detected issues which may have impacted AWCM availability for GovCloud UAT environments.

Customers leveraging on-premise hosted Omnissa Workspace ONE integration modules such as Omnissa Workspace ONE Cloud Connector (ACC), Enterprise System Connect (VESC), Omnissa Tunnel, Mobile Access Gateway (MAG), Secure Email Gateway (SEG) may experience issues as a result of the issues. We will provide more information shortly.

Omnissa Cloud Services portal has been updated for customers affected by this event.

Omnissa Workspace ONE has noted recovery within SaaS environments and are monitoring systems for stability.

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Jul 15, 17:26 UTC

Omnissa Access and Workspace ONE Hub Services system maintenance / GovCloud (Full Region) - Maintenance Window: 2026-07-15, 11:00 UTC

Completed - The scheduled maintenance has been completed.
Jul 15, 13:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 11:00 UTC

Scheduled - Omnissa Access and Workspace ONE Hub Services are performing scheduled maintenance for the Access and Hub products.

Domains impacted:
• access.gc.workspaceone-gov.com

Maintenance Window:
• Start: 2026-07-15, 11:00 UTC
• End: 2026-07-15, 13:00 UTC

Impact:
• A few minutes of possibly slower response times
• Potentially a small number of failed requests that are expected to succeed on retry.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Jul 7, 20:31 UTC

Horizon Cloud Service First-Gen: Console Access Weekly Maintenance - Maintenance Window: Wednesday, July 15, 2026, 03:30 UTC - All Regions.

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 03:30 UTC

Scheduled - Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:
• Start: Wednesday, July 15, 2026, 03:30 UTC
• End: Wednesday, July 15, 2026, 06:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Jul 8, 15:35 UTC

Jul 14, 2026

Workspace ONE UEM: AWCM Maintenance July 14, 2026 / Germany (Partial Region)

Completed - The scheduled maintenance has been completed.
Jul 14, 05:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 01:00 UTC

Scheduled - Workspace ONE UEM is scheduled to undergo maintenance.

Maintenance Window:
• Start: Tuesday, July 14, 2026, 01:00 UTC
• End: Tuesday, July 14, 2026, 05:00 UTC

Change:
AWCM Maintenance

Customer Impact:
Omnissa Connect portal has been updated for all customers in scope for this maintenance.

Customers leveraging on-premises hosted Omnissa Workspace ONE integration modules such as Omnissa Workspace ONE Cloud Connector (ACC), Omnissa Enterprise System Connect (VESC), or Omnissa Tunnel may require a service restart in case of intermittent issues post change. If issues persist after service restart, please engage Omnissa Workspace ONE Support for further assistance.

Please refer to the following KB article for more details.
https://kb.omnissa.com/s/article/2960708?lang=en_US

Downtime:
0 minutes

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Jun 30, 16:27 UTC

Jul 13, 2026

Omnissa Access and Workspace ONE Hub Services system maintenance / Japan (Full Region) - Maintenance Window: 2026-07-13, 13:00 UTC

Completed - The scheduled maintenance has been completed.
Jul 13, 15:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 13:00 UTC

Scheduled - Omnissa Access and Workspace ONE Hub Services are performing scheduled maintenance for the Access and Hub products.

Domains impacted:
• jp.wss.workspaceone.com

Maintenance Window:
• Start: 2026-07-13, 13:00 UTC
• End: 2026-07-13, 15:00 UTC

Impact:
• A few minutes of possibly slower response times
• Potentially a small number of failed requests that are expected to succeed on retry.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Jun 25, 22:55 UTC

Jul 12, 2026

Workspace ONE UEM and Assist: Monthly Data Center Maintenance July 12th, 2026 / USA (Full Region)

Update - Scheduled maintenance is taking longer than expected and is running over the allotted window. Please standby for further updates.

During this delay, service will be available for end-users who may experience intermittent latency and timeouts. The following systems are impacted by the delay:

CN1497

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.
Jul 12, 07:56 UTC

Update - Scheduled maintenance is taking longer than expected and is running over the allotted window. Please standby for further updates.

During this delay, service will be available for end-users who may experience intermittent latency and timeouts. The following systems are impacted by the delay:

CN1497

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.
Jul 12, 06:57 UTC

Update - Scheduled maintenance is taking longer than expected and is running over the allotted window. Please standby for further updates.

During this delay, service will be available for end-users who may experience intermittent latency and timeouts. The following systems are impacted by the delay:

CN1343
CN274
CN1497

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.
Jul 12, 05:57 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 01:00 UTC

Scheduled - Workspace ONE UEM and Assist are scheduled to undergo maintenance on June 7th, 2026

Maintenance Window:
• Start: Sunday, July 12th, 2026, 1:00 UTC
• End: Sunday, July 12th, 2026, 5:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Jun 21, 23:33 UTC

Workspace ONE UEM: Network Maintenance July 12, 2026 / Germany (Partial region)

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 01:00 UTC

Scheduled - Workspace ONE UEM is scheduled to undergo maintenance.

Maintenance Window:
• Start: Sunday, July 12, 2026 01:00 UTC
• End: Sunday, July 12, 2026 05:00 UTC

Change: Upgrading load balancer firmware/version

Customer Impact:
Omnissa Connect portal has been updated for all customers in scope for this maintenance.
No actions required before or after the change.

Downtime:
5 minutes of downtime is expected for this maintenance

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Jun 30, 16:04 UTC

Jul 11, 2026

Omnissa Access and Workspace ONE Hub Services: Login Issues / Germany (Partial Region)

Resolved - Omnissa Access and Workspace ONE Hub Services investigated reports of issues with login. It has been resolved.
Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Jul 11, 23:16 UTC

Workspace ONE UEM: Availability issues / Germany (Full Region)

Identified - Omnissa Workspace ONE continues to experience issues.

Operations teams have identified the issue with control plane infrastructure. Operations teams are actively working to resolve the issue.
Jul 11, 08:04 UTC

Update - Omnissa Workspace ONE continues to experience issues.

Operations teams are actively working to resolve it.
Jul 11, 07:26 UTC

Update - Omnissa Workspace ONE continues to experience issues.

Operations teams have escalated the issue with the development / SRE resources to resolve the issue.
Jul 11, 06:46 UTC

Investigating - Omnissa Workspace ONE is investigating reports of availability issues with SaaS environments.

Operations teams have identified the issue with control plane infrastructure and are actively working to resolve it.

Omnissa Cloud Services portal has been updated for customers affected by this event.

Please check the Omnissa Cloud Services portal to confirm if your environment is affected by this event.

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Jul 11, 06:10 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance July 11th, 2026 / Canada (Full Region)

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 01:00 UTC

Scheduled - Workspace ONE UEM and Assist are scheduled to undergo maintenance on July 11th, 2026.

Maintenance Window:
• Start: Saturday, July 11th, 2026, 1:00 UTC
• End: Saturday, July 11th, 2026, 5:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Jun 21, 23:21 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance July 11th, 2026 / United Kingdom (Full Region)

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 01:01 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance July 11th, 2026 / Germany (Full Region)

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 01:00 UTC

Jul 10, 2026

Workspace ONE UEM and Assist: Monthly Data Center Maintenance July 10th, 2026 / Singapore (Full Region)

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 15:00 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance July 10th, 2026 / Japan (Full Region)

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 15:00 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance July 10th, 2026 / India (Full Region)

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 15:00 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance July 10th, 2026 / Australia (Full Region)

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 15:01 UTC

Horizon Cloud Service Next-Gen: Data Center Maintenance - Maintenance Window: Friday, July 10, 2026, 13:30 UTC – Japan region.

Completed - Horizon Cloud Service Next-Gen Data Center Maintenance is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Jul 10, 17:14 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 13:30 UTC

Update - We will be undergoing scheduled maintenance during this time.
Jun 19, 08:31 UTC

Update - We will be undergoing scheduled maintenance during this time.
May 26, 02:52 UTC

Scheduled - Horizon Cloud Service Next-Gen will perform a scheduled infrastructure upgrade in the Japan region during the maintenance window below to introduce a new Horizon Data Center (HDC) and improve service resiliency and performance.

Maintenance Window:
• Start: Friday, July 10, 2026, 13:30 UTC
• End: Friday, July 10, 2026, 17:30 UTC

Impact:
• Administrators may experience degraded performance or increased latency while accessing the Administration Console.
• End users may encounter intermittent issues while accessing desktops or applications. In most cases, retrying the operation should succeed.

Required Action: You must allow the new JP2 HDC IP addresses prior to the maintenance window to prevent intermittent authentication and console connectivity failures.
• Update your allowlist using the IP addresses listed in knowledge base article: https://kb.omnissa.com/s/article/6000374

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Apr 29, 05:00 UTC

Omnissa Access and Workspace ONE Hub Services system maintenance / United States (Full Region), Canada (Full Region) - Maintenance Window: 2026-07-10, 08:00 UTC

Completed - The scheduled maintenance has been completed.
Jul 10, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 08:00 UTC

Scheduled - Omnissa Access and Workspace ONE Hub Services are performing scheduled maintenance for the Access and Hub products.

Domains impacted:
• us1.wss.workspaceone.com
• ca.wss.workspaceone.com
• workspaceair.com
• workspaceoneaccess.com

Maintenance Window:
• Start: 2026-07-10, 08:00 UTC
• End: 2026-07-10, 11:00 UTC

Impact:
• A few minutes of possibly slower response times
• Potentially a small number of failed requests that are expected to succeed on retry.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Jun 25, 22:55 UTC

Workspace ONE UEM: Performance issues / Australia (Partial Region)

Identified - Omnissa Workspace ONE is investigating reports of performance issues with SaaS environments.

Operations teams have identified the issue with database infrastructure and are actively working to resolve it.

Omnissa Cloud Services portal has been updated for customers affected by this event.

Please check the Omnissa Cloud Services portal to confirm if your environment is affected by this event.

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Jul 10, 05:39 UTC

Omnissa Access and Workspace ONE Hub Services Certificate Rotation in Germany (Full Region)

Completed - Certificate rotation has been cancelled for today.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Jul 10, 05:05 UTC

Update - The issue with Omnissa Access and Workspace ONE Hub Services is now resolved.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Jul 10, 05:04 UTC

Update - Omnissa Access and Workspace ONE Hub Services is investigating reports of availability issues with service in *.de.wss.workspaceone.com
Service reliability is a top priority at Omnissa, and we are making continuous improvements to better our systems.
Jul 10, 04:36 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 03:30 UTC

Jul 9, 2026

Omnissa Access and Workspace ONE Hub Services system maintenance / Germany, UK, Ireland (Full Region) - Maintenance Window: 2026-07-09, 16:00 UTC

Completed - The scheduled maintenance has been completed.
Jul 9, 18:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 16:00 UTC

Scheduled - Omnissa Access and Workspace ONE Hub Services are performing scheduled maintenance for the Access and Hub products.

Domains impacted:
• de.wss.workspaceone.com
• uk.wss.workspaceone.com
• ie.wss.workspaceone.com

Maintenance Window:
• Start: 2026-07-09, 16:00 UTC
• End: 2026-07-09, 18:00 UTC

Impact:
• A few minutes of possibly slower response times
• Potentially a small number of failed requests that are expected to succeed on retry.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Jun 25, 22:55 UTC

Workspace ONE UEM: AWCM Maintenance July 09, 2026 / United Kingdom (Partial Region)

Completed - The scheduled maintenance has been completed.
Jul 9, 05:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 01:00 UTC

Scheduled - Workspace ONE UEM is scheduled to undergo maintenance.

Maintenance Window:
• Start: Thursday, July 09, 2026, 01:00 UTC
• End: Thursday, July 09, 2026, 05:00 UTC

Change:
AWCM Maintenance

Customer Impact:
Omnissa Connect portal has been updated for all customers in scope for this maintenance.

Customers leveraging on-premises hosted Omnissa Workspace ONE integration modules such as Omnissa Workspace ONE Cloud Connector (ACC), Omnissa Enterprise System Connect (VESC), or Omnissa Tunnel may require a service restart in case of intermittent issues post change. If issues persist after service restart, please engage Omnissa Workspace ONE Support for further assistance.

Please refer to the following KB article for more details.
https://kb.omnissa.com/s/article/2960708?lang=en_US

Downtime:
0 minutes

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Jun 30, 16:20 UTC

Omnissa Access and Workspace ONE Hub Services Certificate Rotation GovCloud (Partial Region)

Completed - The scheduled maintenance has been completed.
Jul 9, 03:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 00:00 UTC

Scheduled - Omnissa Access and Workspace ONE Hub Services will be replacing the TLS certificate for access.gc.workspaceone-gov.com. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Omnissa Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Jun 24, 17:26 UTC

Scheduled Maintenance

Horizon Cloud Service Next-Gen: VM Hub Maintenance - Maintenance Window: Saturday, July 25, 2026, 01:30 UTC – Europe Region. Jul 25, 2026 01:30-03:30 UTC

Horizon Cloud Service Next-Gen: VM Hub Maintenance - Maintenance Window: Saturday, July 25, 2026, 08:00 UTC – US Region. Jul 25, 2026 08:00-10:00 UTC

Horizon Cloud Service Next-Gen: VM Hub Maintenance - Maintenance Window: Sunday, July 26, 2026, 14:30 UTC – Japan Region. Jul 26, 2026 14:30-16:30 UTC

Workspace ONE UEM: AWCM Maintenance July 27, 2026 / Germany (Partial Region) Jul 27, 2026 01:00-05:00 UTC

Omnissa Connect: Infrastructure Maintenance - July 28, 2026 / United States Jul 28, 2026 11:30-14:30 UTC

Workspace ONE UEM: Network Maintenance July 30, 2026 / Australia (Full region) Jul 28, 2026 15:00-19:00 UTC

Workspace ONE UEM: Network Maintenance July 29, 2026 / United Kingdom (Full region) Jul 29, 2026 01:00-05:00 UTC

Horizon Cloud Service First-Gen: Console Access Weekly Maintenance - Maintenance Window: Wednesday, July 29, 2026, 03:30 UTC - All Regions. Jul 29, 2026 03:30-06:30 UTC

Omnissa Connect: Infrastructure Maintenance - July 29, 2026 / United States Jul 29, 2026 12:00-14:00 UTC

Workspace ONE UEM: Network Maintenance July 29, 2026 / Singapore (Full region) Jul 29, 2026 15:00-19:00 UTC

Omnissa Connect: Infrastructure Maintenance - July 30, 2026 / United States Jul 30, 2026 11:00-14:00 UTC

Omnissa Access and Workspace ONE Hub Services Certificate Rotation (Ireland) (Full Region) Aug 3, 2026 22:00 - Aug 4, 2026 01:00 UTC

Omnissa Access Maintenance (GovCloud) (Full Region) Aug 7, 2026 00:00-03:00 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance August 7th, 2026 / India (Full Region) Aug 7, 2026 15:00-19:00 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance August 7th, 2026 / Singapore (Full Region) Aug 7, 2026 15:00-19:00 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance August 7th, 2026 / Japan (Full Region) Aug 7, 2026 15:00-19:00 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance August 7th, 2026 / Australia (Full Region) Aug 7, 2026 15:00-19:00 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance August 8th, 2026 / United Kingdom (Full Region) Aug 8, 2026 01:00-05:00 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance August 8th, 2026 / Germany (Full Region) Aug 8, 2026 01:00-05:00 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance August 8th, 2026 / Canada (Full Region) Aug 8, 2026 01:00-05:00 UTC

Workspace ONE UEM: Monthly Data Center Maintenance August 9th, 2026 / USA (Full Region) Aug 9, 2026 01:00-05:00 UTC

Omnissa Connect: Infrastructure Maintenance - August 10, 2026 / United States Aug 10, 2026 12:00-14:00 UTC

Workspace ONE UEM: Monthly Data Center Maintenance August 15th, 2026 / GovCloud (Full Region) Aug 15, 2026 15:00-19:00 UTC

Past Incidents

Horizon Cloud Service Next-Gen: VM Hub Maintenance - Maintenance Window: Saturday, July 25, 2026, 01:30 UTC – Europe Region. Jul `25`, `2026` `01:30`-`03:30` UTC

Horizon Cloud Service Next-Gen: VM Hub Maintenance - Maintenance Window: Saturday, July 25, 2026, 08:00 UTC – US Region. Jul `25`, `2026` `08:00`-`10:00` UTC

Horizon Cloud Service Next-Gen: VM Hub Maintenance - Maintenance Window: Sunday, July 26, 2026, 14:30 UTC – Japan Region. Jul `26`, `2026` `14:30`-`16:30` UTC

Workspace ONE UEM: AWCM Maintenance July 27, 2026 / Germany (Partial Region) Jul `27`, `2026` `01:00`-`05:00` UTC

Omnissa Connect: Infrastructure Maintenance - July 28, 2026 / United States Jul `28`, `2026` `11:30`-`14:30` UTC

Workspace ONE UEM: Network Maintenance July 30, 2026 / Australia (Full region) Jul `28`, `2026` `15:00`-`19:00` UTC

Workspace ONE UEM: Network Maintenance July 29, 2026 / United Kingdom (Full region) Jul `29`, `2026` `01:00`-`05:00` UTC

Horizon Cloud Service First-Gen: Console Access Weekly Maintenance - Maintenance Window: Wednesday, July 29, 2026, 03:30 UTC - All Regions. Jul `29`, `2026` `03:30`-`06:30` UTC

Omnissa Connect: Infrastructure Maintenance - July 29, 2026 / United States Jul `29`, `2026` `12:00`-`14:00` UTC

Workspace ONE UEM: Network Maintenance July 29, 2026 / Singapore (Full region) Jul `29`, `2026` `15:00`-`19:00` UTC

Omnissa Connect: Infrastructure Maintenance - July 30, 2026 / United States Jul `30`, `2026` `11:00`-`14:00` UTC

Omnissa Access and Workspace ONE Hub Services Certificate Rotation (Ireland) (Full Region) Aug `3`, `2026` `22:00` - Aug `4`, `2026` `01:00` UTC

Omnissa Access Maintenance (GovCloud) (Full Region) Aug `7`, `2026` `00:00`-`03:00` UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance August 7th, 2026 / India (Full Region) Aug `7`, `2026` `15:00`-`19:00` UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance August 7th, 2026 / Singapore (Full Region) Aug `7`, `2026` `15:00`-`19:00` UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance August 7th, 2026 / Japan (Full Region) Aug `7`, `2026` `15:00`-`19:00` UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance August 7th, 2026 / Australia (Full Region) Aug `7`, `2026` `15:00`-`19:00` UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance August 8th, 2026 / United Kingdom (Full Region) Aug `8`, `2026` `01:00`-`05:00` UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance August 8th, 2026 / Germany (Full Region) Aug `8`, `2026` `01:00`-`05:00` UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance August 8th, 2026 / Canada (Full Region) Aug `8`, `2026` `01:00`-`05:00` UTC

Workspace ONE UEM: Monthly Data Center Maintenance August 9th, 2026 / USA (Full Region) Aug `9`, `2026` `01:00`-`05:00` UTC

Omnissa Connect: Infrastructure Maintenance - August 10, 2026 / United States Aug `10`, `2026` `12:00`-`14:00` UTC

Workspace ONE UEM: Monthly Data Center Maintenance August 15th, 2026 / GovCloud (Full Region) Aug `15`, `2026` `15:00`-`19:00` UTC