VMware Workspace ONE Status

All Systems Operational

Workspace ONE Assist - Germany Operational

Workspace ONE Assist - USA Operational

Workspace ONE Assist - Australia Operational

Workspace ONE Assist - UK Operational

Workspace ONE Assist - Canada Operational

Workspace ONE Access - US1 Operational

Workspace ONE Hub Services Catalog - US1 Operational

Workspace ONE Access - US2 Operational

Workspace ONE Hub Services Catalog - US2 Operational

Workspace ONE Access - US3 Operational

Workspace ONE Hub Services Catalog - US3 Operational

Access - Germany Operational

Workspace ONE Hub Services Catalog - Germany Operational

Workspace ONE Access - Ireland Operational

Workspace ONE Hub Services Catalog - Ireland Operational

Workspace ONE Access - UK Operational

Workspace ONE Access -Japan Operational

Workspace ONE Access - Australia Operational

Workspace ONE Access - Canada Operational

Workspace ONE Hub Services Catalog -UK Operational

Workspace ONE Hub Services Catalog - Japan Operational

Workspace ONE Hub Services Catalog - Australia Operational

Workspace ONE Hub Services Catalog - Canada Operational

Horizon Cloud Services Operational

HCS Cloud Hosted on IBM/SL - GERMANY - Frankfurt Operational

HCS Cloud Hosted on IBM/SL - JAPAN - Tokyo Operational

HCS Cloud Hosted on IBM/SL - UK - Chessington Operational

HCS Cloud Hosted on IBM/SL - USA - Northern California Operational

HCS Cloud Hosted on IBM/SL - USA - Texas Operational

HCS Cloud Hosted on IBM/SL - USA - Virginia Operational

AWS Cloud Control Plane - APAC Operational

Horizon Cloud Control Plane - Australia 2 Operational

Workspace ONE Intelligence Operational

Workspace ONE Data Center Console Access - US Operational

Workspace ONE Data Center Data Ingest - US Operational

Workspace ONE Data Center Console Access - DE Operational

Workspace ONE Data Center Data Ingest - DE Operational

Workspace ONE Data Center Console Access - EMEA Operational

Workspace ONE Data Center Data Ingest - EMEA Operational

Workspace ONE Data Center Console Access - Australia Operational

Workspace ONE Data Center Data Ingest - Australia Operational

Workspace ONE Data Center Console Access - Canada Operational

Workspace ONE Data Center Data Ingest - Canada Operational

Workspace ONE Data Center Console Access - APAC Operational

Workspace ONE Data Center Data Ingest - APAC Operational

Workspace ONE Data Center Console Access - London Operational

Workspace ONE Data Center Data Ingest - London Operational

Workspace ONE UEM Operational

Workspace ONE UEM - USA Operational

Workspace ONE UEM - Germany Operational

Workspace ONE UEM - Japan Operational

Workspace ONE UEM - UK Operational

Workspace ONE UEM - Australia Operational

Workspace ONE UEM - Canada Operational

Workspace ONE UEM - Hong Kong Operational

Workspace ONE UEM - Singapore Operational

Cloud Notification Services (for ENS) - Global Operational

My Workspace ONE - Global Operational

App Wrapping Operational

AWCP (for APNs) - Global Operational

SMTP UEM - USA Operational

Workspace ONE UEM - India Operational

Workspace-One-UEM - USA Operational

VMware Seeded Apps (Workspace One Launcher) - Global Operational

Workspace ONE Email Notification Service 2-US Operational

Workspace ONE Email Notification Service 2-Germany Operational

Workspace ONE Email Notification Service 2-Japan Operational

Workspace ONE Email Notification Service 2-UK Operational

Campus - US Operational

Campus - Australia Operational

Horizon Cloud Monitoring Services (CMS) Operational

Cloud Monitoring Service (CMS) – United States Operational

Cloud Monitoring Service (CMS) – UK Operational

Cloud Monitoring Service (CMS) – Germany Operational

Cloud Monitoring Service (CMS) – Japan Operational

Cloud Monitoring Service (CMS) – Australia Operational

Console Access (Horizon Cloud Admin Console) Operational

Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) Operational

Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) 2 Operational

Console Access (Horizon Cloud Admin Console) – AP Japan East Operational

Console Access (Horizon Cloud Admin Console) – EU UK South (London) Operational

Console Access (Horizon Cloud Admin Console) – EU North (Ireland) 2 Operational

Console Access (Horizon Cloud Admin Console) – EU North (Ireland) Operational

Console Access (Horizon Cloud Admin Console) – US West 2 Operational

Console Access (Horizon Cloud Admin Console) – US North Central (Illinois) Operational

Console Access (Horizon Cloud Admin Console) – Germany West Central (Frankfurt) Operational

Horizon Cloud Universal Broker Operational

Horizon Cloud Universal Broker - USA Operational

Horizon Cloud Universal Broker - Europe Operational

Horizon Cloud Universal Broker - APAC Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Horizon Cloud on IBM SoftLayer - USA - Virginia - Maintenance Window: Monday, June 28, 2021, 03:00 UTC Jun 27, 23:00 - Jun 28, 02:00 EDT

Please be advised that Horizon Cloud Services will be implementing changes on management devices during this maintenance window.

Horizon Cloud Maintenance Window:
Start: Monday, June 28, 2021, 03:00 UTC
End: Monday, June 28, 2021, 06:00 UTC
Datacenter Affected: USA – Virginia

Impacted:
Virtual Desktops up-time and Network connectivity - We are expecting interruption in accessing existing desktops.
Provisioning of new Virtual Desktops - During this window provision of new Virtual Desktops will be impacted.
Virtual Desktops power operations - During this window power operations to existing Virtual Desktops will be impacted.
Changes to the existing pool – Any pool changes will be impacted.

Impact Duration:
A short (not more than 1 hour) customer impact is expected during this maintenance activity.

Service reliability is a top priority at Horizon Cloud, and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information and Support:
VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this maintenance is completed.
Posted on Jun 18, 02:17 EDT

Horizon Cloud on IBM SoftLayer - USA - Texas - Maintenance Window: Monday, June 28, 2021 04:30 UTC Jun 28, 00:30-03:30 EDT

Please be advised that Horizon Cloud will be performing maintenance on management devices during this maintenance window.

Horizon Cloud Maintenance Window:
• Start: Monday, June 28, 2021 04:30 UTC
• End: Monday, June 28, 2021 07:30 UTC
• Datacenter Affected: USA - Texas

Impacted:
Virtual Desktops up-time and Network connectivity - We are expecting interruption in accessing existing desktops.
Provisioning of new Virtual Desktops - During this window provision of new Virtual Desktops will be impacted.
Virtual Desktops power operations - During this window power operations to existing Virtual Desktops will be impacted.
Changes to the existing pool – Any pool changes will be impacted.

Impact Duration:
A short (not more than 1 hour) customer impact is expected during this maintenance activity.

Service reliability is a top priority at Horizon Cloud, and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information and Support:
VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this maintenance is completed.
Posted on Jun 18, 02:03 EDT

Horizon Cloud on IBM SoftLayer - USA - Northern California - Maintenance Window: Monday, June 28, 2021 08:00 UTC Jun 28, 04:00-07:00 EDT

Please be advised that Horizon Cloud Services will be implementing changes on management devices during this maintenance window

Horizon Cloud Maintenance Window:
• Start: Monday, June 28, 2021 08:00 UTC
• End: Monday, June 28, 2021 11:00 UTC
• Datacenter Affected: USA - Northern California

Impacted:
Virtual Desktops up-time and Network connectivity - We are expecting interruption in accessing existing desktops.
Provisioning of new Virtual Desktops - During this window provision of new Virtual Desktops will be impacted.
Virtual Desktops power operations - During this window power operations to existing Virtual Desktops will be impacted.
Changes to the existing pool – Any pool changes will be impacted.

Impact Duration:
A short (not more than 1 hour) customer impact is expected during this maintenance activity.

Service reliability is a top priority at Horizon Cloud, and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information and Support:
VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this maintenance is completed.
Posted on Jun 18, 01:41 EDT

Horizon Cloud on IBM SoftLayer - GERMANY - Frankfurt - Maintenance Window: Tuesday, June 29, 2021 23:00 UTC Jun 29, 19:00-22:00 EDT

Please be advised that Horizon Cloud will be performing maintenance on management devices during this maintenance window.

Horizon Cloud Maintenance Window:
• Start: Tuesday, June 29, 2021 23:00 UTC
• End: Wednesday, June 30, 2021 02:00 UTC
• Datacenter Affected: GERMANY – Frankfurt

Impacted:
Virtual Desktops up-time and Network connectivity - We are expecting interruption in accessing existing desktops.
Provisioning of new Virtual Desktops - During this window provision of new Virtual Desktops will be impacted.
Virtual Desktops power operations - During this window power operations to existing Virtual Desktops will be impacted.
Changes to the existing pool – Any pool changes will be impacted.

Impact Duration:
A short (not more than 1 hour) customer impact is expected during this maintenance activity.

Service reliability is a top priority at Horizon Cloud, and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information and Support:
VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this maintenance is completed.
Posted on Jun 18, 02:29 EDT

Horizon Cloud on IBM SoftLayer - JAPAN - Tokyo - Maintenance Window: Wednesday, June 30, 2021 15:00 UTC Jun 30, 11:00-14:00 EDT

Please be advised that Horizon Cloud will be performing maintenance on management devices during this maintenance window.

Horizon Cloud Maintenance Window:
• Start: Wednesday, June 30, 2021 15:00 UTC
• End: Wednesday, June 30, 2021 18:00 UTC
• Datacenter Affected: JAPAN – Tokyo

Impacted:
Virtual Desktops up-time and Network connectivity - We are expecting interruption in accessing existing desktops.
Provisioning of new Virtual Desktops - During this window provision of new Virtual Desktops will be impacted.
Virtual Desktops power operations - During this window power operations to existing Virtual Desktops will be impacted.
Changes to the existing pool – Any pool changes will be impacted.

Impact Duration:
A short (not more than 1 hour) customer impact is expected during this maintenance activity.

Service reliability is a top priority at Horizon Cloud, and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information and Support:
VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this maintenance is completed.
Posted on Jun 18, 02:31 EDT

Horizon Cloud on IBM SoftLayer - UK - Chessington - Maintenance Window: Thursday, July 01, 2021 01:00 UTC Jun 30, 21:00 - Jul 1, 00:00 EDT

Please be advised that Horizon Cloud will be performing maintenance on management devices during this maintenance window.

Horizon Cloud Maintenance Window:
• Start: Thursday, July 01, 2021 01:00 UTC
• End: Thursday, July 01, 2021 04:00 UTC
• Datacenter Affected: UK – Chessington

Impacted:
Virtual Desktops up-time and Network connectivity - We are expecting interruption in accessing existing desktops.
Provisioning of new Virtual Desktops - During this window provision of new Virtual Desktops will be impacted.
Virtual Desktops power operations - During this window power operations to existing Virtual Desktops will be impacted.
Changes to the existing pool – Any pool changes will be impacted.

Impact Duration:
A short (not more than 1 hour) customer impact is expected during this maintenance activity.

Service reliability is a top priority at Horizon Cloud, and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information and Support:
VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this maintenance is completed.
Posted on Jun 18, 02:43 EDT

Horizon Cloud on IBM SoftLayer - UK - Farnborough - Maintenance Window: Friday, July 02, 2021 01:00 UTC Jul 1, 21:00 - Jul 2, 00:00 EDT

Please be advised that Horizon Cloud will be performing maintenance on management devices during this maintenance window.

Horizon Cloud Maintenance Window:
• Start: Friday, July 02, 2021 01:00 UTC
• End: Friday, July 02, 2021 04:00 UTC
• Datacenter Affected: UK - Farnborough

Impacted:
Virtual Desktops up-time and Network connectivity - We are expecting interruption in accessing existing desktops.
Provisioning of new Virtual Desktops - During this window provision of new Virtual Desktops will be impacted.
Virtual Desktops power operations - During this window power operations to existing Virtual Desktops will be impacted.
Changes to the existing pool – Any pool changes will be impacted.

Impact Duration:
A short (not more than 1 hour) customer impact is expected during this maintenance activity.

Service reliability is a top priority at Horizon Cloud, and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information and Support:
VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this maintenance is completed.
Posted on Jun 18, 02:57 EDT

Past Incidents

Jun 23, 2021

No incidents reported today.

Jun 22, 2021

Horizon Cloud on Azure: Control Plane Weekly Maintenance - Maintenance Window: Tuesday, June 22, 2021, 04:30 UTC - All Regions

Completed - The scheduled maintenance has been completed.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Thanks for your patience.

Thank You,
VMware Horizon Communications Team
Jun 22, 02:47 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 00:30 EDT

Scheduled - Horizon Cloud is undergoing the weekly scheduled maintenance on the Horizon Cloud Control Plane.

Horizon Cloud Maintenance Window:
• Start: Tuesday, June 22, 2021, 04:30 UTC
• End: Tuesday, June 22, 2021, 08:30 UTC

Impact:
• There will be no impact on end-users and their ability to connect to their desktops
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be temporarily unavailable or may appear offline during this brief downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Thanks for your patience.

Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
Jun 21, 23:58 EDT

Jun 21, 2021

Horizon Cloud on Azure: Cloud Broker Node upgrade - Maintenance Window: Monday, June 21, 2021, 03:30 UTC - North Europe and UK South Region

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 23:31 EDT

Scheduled - Horizon Cloud Service is performing a Cloud Broker node upgrade in the below maintenance window.

Horizon Cloud Maintenance Window:
• Start: Monday, June 21, 2021, 03:30 UTC
• End: Monday, June 21, 2021, 05:30 UTC

Impact:
There can be intermittent access issues due to this maintenance for customers who will be trying to access their desktop/apps using Cloud Broker.

Impact Duration:
During this maintenance there will be a brief downtime on Cloud Broker Console.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Thanks for your patience.

Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
Jun 16, 01:12 EDT

Horizon Cloud on Azure: Cloud Broker Node Upgrade - Maintenance window : Monday, June 21 , 2021, 01:30 UTC – Germany Region

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 21:30 EDT

Scheduled - Horizon Cloud Service is performing a Cloud Broker Node upgrade during the below maintenance window.

Horizon Cloud Maintenance Window:
• Start: Monday, June 21 , 2021, 01:30 UTC
• End: Monday, June 21 , 2021, 03:30 UTC

Impact:
There can be intermittent access issues due to this maintenance for customers who will be trying to access their desktop/apps using Cloud Broker.

Impact Duration:
• During this maintenance there will be a brief downtime on the Cloud broker Console.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Thanks for your patience.

Additional Information and Support:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this maintenance has been completed.

Thank You,
VMware Horizon Communications Team
Jun 16, 01:39 EDT

Jun 20, 2021

Jun 19, 2021

Horizon Cloud on IBM SoftLayer - GERMANY - Frankfurt - Maintenance Window: Saturday, June 19, 2021, 01:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 21:00 EDT

Scheduled - Maintenance Details:
Horizon Cloud Service is implementing a management device upgrade in the GERMANY - Frankfurt datacenter during this maintenance window.

Horizon Cloud Maintenance Window:
Start: Saturday, June 19, 2021, 01:00 UTC
End: Saturday, June 19, 2021, 04:00 UTC
Data Centre Affected: GERMANY – Frankfurt

Impacted:
Admins: Intermittently customer admin will not be able to perform provisioning and power operations of VDI's from the admin portal for 30 minutes in the total scheduled window.
End Users: Intermittently new user's connections will be impacted for 15 minutes of the total scheduled window.

Not Impacted:
All the portal availability, connected/existing user sessions will be working fine as expected.

Impact Duration:
During the maintenance work window, there will be 30 minutes of customer impact expected.

Service reliability is a top priority at Horizon Cloud, and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information and Support:
VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this maintenance has been completed.
Jun 14, 01:39 EDT

Jun 18, 2021

Jun 17, 2021

No incidents reported.

Jun 16, 2021

Horizon Cloud on Azure: Control Plane Weekly Maintenance - Maintenance Window: Wednesday, June 16, 2021, 06:00 UTC - All Regions

Completed - The scheduled maintenance has been completed.

Thanks for your patience.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Thank You,
VMware Horizon Communications Team
Jun 16, 06:16 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 02:01 EDT

Scheduled - Horizon Cloud is undergoing the weekly scheduled maintenance on the Horizon Cloud Control Plane.

Horizon Cloud Maintenance Window:
• Start: Wednesday, June 16, 2021, 06:00 UTC
• End: Wednesday, June 16, 2021, 10:00 UTC

Impact:
• There will be no impact on end-users and their ability to connect to their desktops
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be temporarily unavailable or may appear offline during this brief downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Thanks for your patience.

Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
Jun 16, 01:22 EDT

Jun 15, 2021

Workspace ONE UEM: Global IP Whitelisted CDN DNS Down / Global (Full Region)

Resolved - VMware Workspace ONE confirmed that the issue only impacts customers using IP restricted content distribution (CDN) configuration, and has initiated failover protocol to recover service.
These issues are now resolved. My Workspace ONE portal has been updated for customers affected by this event.
We apologize for the inconvenience and thank you for your patience and continued support.
System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.
Jun 15, 18:45 EDT

Identified - VMware Workspace ONE continues to experience issues.

Operations teams have identified the issue with our content distribution infrastructure.

End-users may experience issues when uploading new applications and downloading existing applications.

Operations teams are actively working to resolve the issue.
Jun 15, 18:13 EDT

Update - VMware Workspace ONE continues to experience issues.

Operations teams have escalated the issue with the third party vendor to resolve the issue.

If you have additional questions or concerns, please open a ticket at support.workspaceone.com
Jun 15, 17:53 EDT

Investigating - VMware Workspace ONE is investigating reports of performance degradation. We will provide more information shortly.

My Workspace ONE portal has been updated for customers affected by this event.

Please visit support.workspaceone.com if you need additional assistance.
Jun 15, 17:43 EDT

Jun 14, 2021

Workspace ONE UEM: Emergency Preventative Maintenance June 15th, 2021 / Germany (Partial Region)

Completed - The scheduled maintenance has been completed.
Jun 14, 21:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 21:00 EDT

Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on June 15th, 2021.

Maintenance Window:
• Start: Tuesday, June 15, 2021, 01:00 UTC
• End: Tuesday, June 15, 2021, 01:30 UTC

Change:
Configuration updates to File Storage and CDN clusters for improved failover times

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
Administrators will be unable to upload apps and content to the web console and end users may experience intermittent errors whilst downloading apps and content for a period of up to 10 minutes.
No actions required before or after the change.

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.
Jun 11, 11:39 EDT

Workspace ONE UEM: Emergency Preventative Maintenance June 14th, 2021 / Australia, Japan, Singapore (Full Region)

Completed - The scheduled maintenance has been completed.
Jun 14, 14:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 10:00 EDT

Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on June 14th, 2021.

Maintenance Window:
• Start: Monday, June 14, 2021, 14:00 UTC
• End: Monday, June 14, 2021, 18:00 UTC

Change:
Configuration updates to File Storage and CDN clusters for improved failover times

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
Administrators will be unable to upload apps and content to the web console and end users may experience intermittent errors whilst downloading apps and content for a period of up to 10 minutes.
No actions required before or after the change.

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.
Jun 11, 11:33 EDT

Jun 13, 2021

Horizon Cloud on Azure: Cloud Broker Node Upgrade - Maintenance window : Sunday, June 13 , 2021, 08:30 UTC – US and Australia Region

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 04:30 EDT

Update - We will be undergoing scheduled maintenance during this time.
Jun 9, 01:55 EDT

Scheduled - Horizon Cloud Service is performing a Cloud Broker Node upgrade during the below maintenance window.

Horizon Cloud Maintenance Window:
• Start: Sunday, June 13 , 2021, 08:30 UTC
• End: Sunday, June 13 , 2021, 10:30 UTC

Impact:
There can be intermittent access issues due to this maintenance for customers who will be trying to access their desktop/apps using Cloud Broker.

Impact Duration:
• During this maintenance there will be a brief downtime on the Cloud broker Console.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information and Support:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.

Thank You,
VMware Horizon Communications Team
Jun 9, 01:39 EDT

Horizon Cloud on Azure: Cloud Broker Node upgrade - Maintenance Window: Sunday, June 13, 2021, 06:30 UTC- Japan Region

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 02:30 EDT

Update - We will be undergoing scheduled maintenance during this time.
Jun 9, 02:07 EDT

Update - We will be undergoing scheduled maintenance during this time.
Jun 9, 01:54 EDT

Scheduled - Horizon Cloud Service is performing a Cloud Broker node upgrade in the below maintenance window.

Horizon Cloud Maintenance Window:
• Start: Sunday, June 13, 2021, 06:30 UTC
• End: Sunday, June 13, 2021, 08:30 UTC

Impact:
There can be intermittent access issues due to this maintenance for customers who will be trying to access their desktop/apps using Cloud Broker.

Impact Duration:
During this maintenance there will be a brief downtime on Cloud Broker Console.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Thanks for your patience.

Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
Jun 9, 01:33 EDT

Jun 12, 2021

Horizon Cloud on IBM Softlayer - USA – Virginia - Emergency Maintenance Window: Saturday, June 12, 2021, 05:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 01:03 EDT

Scheduled - Please be advised that Horizon Cloud will be performing emergency maintenance on management devices in the datacenter during this maintenance window.

Horizon Cloud Emergency Maintenance Window:
• Start: Saturday, June 12, 2021, 05:00 UTC
• End: Saturday, June 12, 2021, 06:30 UTC
• Data center Affected: USA – Virginia

Impacted:
• You will not be able to launch desktops
• You will not be able to perform pool expansions
• You will not be able to perform power operations

Impact Duration:
Existing connections to Virtual desktop's may disconnect and then can re-connect back to the same session after 10 mins (hope idle sessions logout is more than 15 mins for that Virtual Desktop's)

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information and Support:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.

Thank You,
VMware Horizon Communications Team
Jun 11, 22:07 EDT

Horizon Cloud on IBM SoftLayer - GERMANY - Frankfurt - Maintenance Window: Saturday, June 12, 2021, 01:00 UTC

Completed - The scheduled maintenance has been completed.
Jun 12, 00:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 21:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
Jun 9, 01:54 EDT

Scheduled - Maintenance Details:
Horizon Cloud Service is implementing a management device upgrade in the GERMANY - Frankfurt datacenter during this maintenance window.

Horizon Cloud Maintenance Window:
Start: Saturday, June 12, 2021, 01:00 UTC
End: Saturday, June 12, 2021, 04:00 UTC
Data Centre Affected: GERMANY - Frankfurt

Impacted:
Admins: Intermittently customer admin will not be able to perform provisioning and power operations of VDI's from the admin portal for 30 minutes in the total scheduled window.
End Users: Intermittently new user's connections will be impacted for 15 minutes of the total scheduled window.

Not Impacted:
All the portal availability, connected/existing user sessions will be working fine as expected.

Impact Duration:
During the maintenance work window, there will be 30 minutes of customer impact expected.

Service reliability is a top priority at Horizon Cloud, and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information and Support:
VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this maintenance has been completed.
Jun 4, 11:21 EDT

Jun 11, 2021

Jun 10, 2021

Workspace ONE Intelligence: Data Ingest Issues / DE (Full Region)

Resolved - Workspace ONE Intelligence data ingest issues are now resolved.
Jun 10, 21:57 EDT

Update - Workspace ONE Intelligence is now observing partial recovery from the data ingest issues

Our operations teams continue to work with our third party vendor to resolve this issue as soon as possible.
Jun 10, 20:31 EDT

Monitoring - Workspace ONE Intelligence continues to experience ingest issues.

Operations teams are working with our third party vendor to resolve the issue.
Jun 10, 19:57 EDT

Investigating - Workspace ONE Intelligence is investigating data ingest issues in the EU1 cluster. We will provide more information shortly.
Jun 10, 18:03 EDT

Horizon Cloud on IBM Softlayer - USA – Virginia - Emergency Maintenance Window: Thursday, June 10, 2021, 04:30 UTC

Completed - The scheduled maintenance has been completed.
Jun 10, 01:23 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 00:31 EDT

Scheduled - Please be advised that Horizon Cloud will be performing emergency maintenance on management devices in the datacenter during this maintenance window.

Horizon Cloud Emergency Maintenance Window:
• Start: Thursday, June 10, 2021, 04:30 UTC
• End: Thursday, June 10, 2021, 05:15 UTC
• Data center Affected: USA – Virginia

Impacted:
• You will not be able to launch desktops
• You will not be able to perform pool expansions
• You will not be able to perform power operations
• Your existing connections to VDI's may disconnect and they can re-connect back to the same session after 10 minutes.

Non-Impacted :
• VDI uptime
• Logins to appblast & astro portals are not affected
• Changes to pools , Active directory and general setting in admin portals are not affected

Impact Duration:
A short customer impact (not more than 10 minutes) is expected during this maintenance activity.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information and Support:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this maintenance has been completed.
Jun 9, 14:03 EDT

Jun 9, 2021

Horizon Cloud on Azure: Control Plane Weekly Maintenance - Maintenance Window: Wednesday, June 09, 2021, 04:30 UTC - All Regions

Completed - The Schedule maintaincnce has been completed.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information:
Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.
Jun 9, 07:41 EDT

Update - Scheduled maintaincnce is still in progress we need another 2 hours more to complete this activity. We will keep you posted accordingly

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information and Support:
VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is completed.
Jun 9, 05:59 EDT

Update - Dear Valued Customer,

As per the update from our DevOps team, we need another 2 hour of window extension to complete this maintenance.

We apologize for any inconvenience caused.

Thank You,
VMware Horizon Communications Team
Jun 9, 03:35 EDT

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jun 9, 01:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 00:40 EDT

Scheduled - Horizon Cloud is undergoing the weekly scheduled maintenance on the Horizon Cloud Control Plane.

Horizon Cloud Maintenance Window:
• Start: Wednesday, June 09, 2021, 04:30 UTC
• End: Wednesday, June 09, 2021, 08:30 UTC

Impact:
• There will be no impact on end-users and their ability to connect to their desktops
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be temporarily unavailable or may appear offline during this brief downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
Jun 9, 00:00 EDT