VMware Workspace ONE Status

All Systems Operational

Workspace ONE Assist - Germany Operational

Workspace ONE Assist - USA Operational

Workspace ONE Assist - Australia Operational

Workspace ONE Assist - UK Operational

Workspace ONE Assist - Canada Operational

Workspace ONE Access - US1 Operational

Workspace ONE Hub Services Catalog - US1 Operational

Workspace ONE Access - US2 Operational

Workspace ONE Hub Services Catalog - US2 Operational

Workspace ONE Access - US3 Operational

Workspace ONE Hub Services Catalog - US3 Operational

Access - Germany Operational

Workspace ONE Hub Services Catalog - Germany Operational

Workspace ONE Access - Ireland Operational

Workspace ONE Hub Services Catalog - Ireland Operational

Workspace ONE Access - UK Operational

Workspace ONE Access -Japan Operational

Workspace ONE Access - Australia Operational

Workspace ONE Access - Canada Operational

Workspace ONE Hub Services Catalog -UK Operational

Workspace ONE Hub Services Catalog - Japan Operational

Workspace ONE Hub Services Catalog - Australia Operational

Workspace ONE Hub Services Catalog - Canada Operational

Workspace ONE Email Notification Service 2-US Operational

Workspace ONE Email Notification Service 2-Germany Operational

Workspace ONE Email Notification Service 2-Japan Operational

Workspace ONE Email Notification Service 2-UK Operational

Campus - US Operational

Campus - Australia Operational

Workspace ONE Assist - Singapore Operational

Horizon Cloud Services Operational

HCS Cloud Hosted on IBM/SL - GERMANY - Frankfurt Operational

HCS Cloud Hosted on IBM/SL - JAPAN - Tokyo Operational

HCS Cloud Hosted on IBM/SL - UK - Chessington Operational

HCS Cloud Hosted on IBM/SL - USA - Northern California Operational

HCS Cloud Hosted on IBM/SL - USA - Texas Operational

HCS Cloud Hosted on IBM/SL - USA - Virginia Operational

AWS Cloud Control Plane - APAC Operational

Horizon Cloud Control Plane - Australia 2 Operational

Horizon Cloud Monitoring Services (CMS) Operational

Cloud Monitoring Service (CMS) – United States Operational

Cloud Monitoring Service (CMS) – UK Operational

Cloud Monitoring Service (CMS) – Germany Operational

Cloud Monitoring Service (CMS) – Japan Operational

Cloud Monitoring Service (CMS) – Australia Operational

Workspace ONE Intelligence Operational

Workspace ONE Data Center Console Access - US Operational

Workspace ONE Data Center Data Ingest - US Operational

Workspace ONE Data Center Console Access - DE Operational

Workspace ONE Data Center Data Ingest - DE Operational

Workspace ONE Data Center Console Access - EMEA Operational

Workspace ONE Data Center Data Ingest - EMEA Operational

Workspace ONE Data Center Console Access - Australia Operational

Workspace ONE Data Center Data Ingest - Australia Operational

Workspace ONE Data Center Console Access - Canada Operational

Workspace ONE Data Center Data Ingest - Canada Operational

Workspace ONE Data Center Console Access - APAC Operational

Workspace ONE Data Center Data Ingest - APAC Operational

Workspace ONE Data Center Console Access - London Operational

Workspace ONE Data Center Data Ingest - London Operational

Workspace ONE UEM Operational

Workspace ONE UEM - USA Operational

Workspace ONE UEM - Germany Operational

Workspace ONE UEM - Japan Operational

Workspace ONE UEM - UK Operational

Workspace ONE UEM - Australia Operational

Workspace ONE UEM - Canada Operational

Workspace ONE UEM - Hong Kong Operational

Workspace ONE UEM - Singapore Operational

Cloud Notification Services (for ENS) - Global Operational

My Workspace ONE - Global Operational

App Wrapping Operational

AWCP (for APNs) - Global Operational

SMTP UEM - USA Operational

Workspace ONE UEM - India Operational

Auto-Discovery - USA Operational

VMware Seeded Apps (Workspace One Launcher) - Global Operational

Console Access (Horizon Cloud Admin Console) Operational

Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) Operational

Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) 2 Operational

Console Access (Horizon Cloud Admin Console) – AP Japan East Operational

Console Access (Horizon Cloud Admin Console) – EU UK South (London) Operational

Console Access (Horizon Cloud Admin Console) – EU North (Ireland) 2 Operational

Console Access (Horizon Cloud Admin Console) – EU North (Ireland) Operational

Console Access (Horizon Cloud Admin Console) – US West 2 Operational

Console Access (Horizon Cloud Admin Console) – US North Central (Illinois) Operational

Console Access (Horizon Cloud Admin Console) – Germany West Central (Frankfurt) Operational

Horizon Cloud Universal Broker Operational

Horizon Cloud Universal Broker - USA Operational

Horizon Cloud Universal Broker - Europe Operational

Horizon Cloud Universal Broker - APAC Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Horizon Cloud on Azure: Control Plane Weekly Maintenance - Maintenance Window: Tuesday, September 21, 2021, 03:30 UTC - All Regions Sep 20, 23:30 - Sep 21, 02:30 EDT

Horizon Cloud is undergoing the weekly scheduled maintenance on the Horizon Cloud Control Plane.

Horizon Cloud Maintenance Window:
• Start: Tuesday, September 21, 2021, 03:30 UTC
• End: Tuesday, September 21, 2021, 06:30 UTC

Impact:
• There will be no impact on end-users and their ability to connect to their desktops
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be temporarily unavailable or may appear offline during this brief downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Thanks for your patience.

Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
Posted on Sep 14, 12:10 EDT

Past Incidents

Sep 16, 2021

No incidents reported today.

Sep 15, 2021

Workspace ONE UEM: DE01 - Performance issues / Germany (Partial Region)

Resolved - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support.

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.

Please visit support.workspaceone.com should you need additional assistance.
Sep 15, 09:14 EDT

Monitoring - VMware Workspace ONE has performed Database failover and noted partial recovery.

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.

If you have additional questions or concerns, please open a ticket at support.workspaceone.com
Sep 15, 09:06 EDT

Update - VMware Workspace ONE continues to experience issues. Operations teams are actively working to resolve it. If you have additional questions or concerns, please open a ticket at support.workspaceone.com
Sep 15, 08:30 EDT

Investigating - VMware Workspace ONE is investigating latency issues. We will provide more information shortly.

My Workspace ONE portal has been updated for customers affected by this event.

Please visit support.workspaceone.com if you need additional assistance.
Sep 15, 07:58 EDT

Sep 14, 2021

Horizon Cloud on Azure: Control Plane Weekly Maintenance - Maintenance Window: Tuesday, September 14, 2021, 03:30 UTC - All Regions

Completed - The maintenance activity has been completed.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Thank You,
VMware Horizon Communications Team
Sep 14, 00:57 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 23:30 EDT

Scheduled - Horizon Cloud is undergoing the weekly scheduled maintenance on the Horizon Cloud Control Plane.

Horizon Cloud Maintenance Window:
• Start: Tuesday, September 14, 2021, 03:30 UTC
• End: Tuesday, September 14, 2021, 06:30 UTC

Impact:
• There will be no impact on end-users and their ability to connect to their desktops
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be temporarily unavailable or may appear offline during this brief downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Thanks for your patience.

Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
Sep 7, 12:20 EDT

Sep 13, 2021

Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021

No incidents reported.

Sep 9, 2021

Workspace ONE UEM: Preventative Maintenance September 10th, 2021 / USA (Partial Region)

Completed - The scheduled maintenance has been completed.
Sep 9, 22:18 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 21:01 EDT

Scheduled - Workspace ONE UEM is scheduled to undergo follow-up preventative maintenance on September 10th, 2021 to further mitigate network connectivity issues detected on September 9th, 2021.

Maintenance Window:
• Start: Friday 10th September at 01:00 UTC
• End: Friday 10th September at 05:00 UTC

Downtime:
We expect no downtime for this maintenance

Change:
Deploying additional server and network hardware for improved failover capacity

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance
No actions required before or after the change

We apologize for the inconvenience and thank you for your patience and continued support.

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.
Sep 9, 20:16 EDT

Workspace ONE UEM: US04 Network Incident / United States (Partial Region)

Resolved - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support. System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com should you need additional assistance.
Sep 9, 17:24 EDT

Update - VMware Workspace ONE has noted partial recovery with SaaS environments.

Operations teams continue to actively work towards complete recovery.

If you have additional questions or concerns, please open a ticket at support.workspaceone.com
Sep 9, 17:24 EDT

Identified - VMware Workspace ONE continues to experience issues.

Operations teams have identified the issue network infrastructure which persists after following standard remediation protocols. Operations teams have escalated the issue with the third party vendor to resolve the issue.

If you have additional questions or concerns, please open a ticket at support.workspaceone.com
Sep 9, 15:24 EDT

Investigating - VMware Workspace ONE is investigating reports of issues. We will provide more information shortly. My Workspace ONE portal has been updated for customers affected by this event. System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.
Sep 9, 14:40 EDT

Workspace ONE UEM: Preventative Maintenance September 9th, 2021 / USA (Partial Region)

Completed - VMware Workspace ONE is experiencing unforeseen issues with the preventative maintenance, and are aware of availability issues with SaaS environments.

VMware Workspace ONE will be declaring an outage event to track the issue moving forwards.

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.
Sep 9, 14:54 EDT

Update - VMware Workspace ONE noted longer than expected downtime related to the preventative maintenance. Customers may have seen up to 20 minutes of downtime.

Systems are in recovery with complete recovery expected shortly.

If you have additional questions or concerns, please open a ticket at support.workspaceone.com
Sep 9, 14:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 14:00 EDT

Scheduled - VMware Workspace ONE detected intermittent internal connectivity issues between infrastructure within the datacenter. In order to resolve the issue and maintain SLA, preventative maintenance will be carried out.

Maintenance Window:
• Start: Thursday 9th September at 18:00 UTC
• End: Thursday 9th September at 19:00 UTC

Downtime:
We expect no more than 1 minute of downtime for this maintenance

Change:
Failing over network infrastructure in a US based datacenter

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance
No actions required before or after the change

We apologize for the inconvenience and thank you for your patience and continued support.

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.
Sep 9, 12:28 EDT

Sep 8, 2021

No incidents reported.

Sep 7, 2021

Horizon Cloud on Azure: Control Plane Weekly Maintenance - Maintenance Window: Tuesday, September 7, 2021, 03:30 UTC - All Regions

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 23:30 EDT

Scheduled - Horizon Cloud is undergoing the weekly scheduled maintenance on the Horizon Cloud Control Plane.

Horizon Cloud Maintenance Window:
• Start: Tuesday, September 7, 2021, 03:30 UTC
• End: Tuesday, September 7, 2021, 06:30 UTC

Impact:
• There will be no impact on end-users and their ability to connect to their desktops
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be temporarily unavailable or may appear offline during this brief downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Thanks for your patience.

Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
Aug 31, 11:45 EDT

Sep 6, 2021

Sep 5, 2021

No incidents reported.

Sep 4, 2021

No incidents reported.

Sep 3, 2021

No incidents reported.

Sep 2, 2021

No incidents reported.