VMware Workspace ONE Status

All Systems Operational

Workspace ONE Assist - Germany Operational

Workspace ONE Assist - USA Operational

Workspace ONE Assist - Japan Operational

Workspace ONE Assist - Australia Operational

Workspace ONE Assist - UK Operational

Workspace ONE Assist - Canada Operational

Workspace ONE Email Notification Service 2-US Operational

Workspace ONE Email Notification Service 2-Germany Operational

Workspace ONE Email Notification Service 2-Japan Operational

Workspace ONE Email Notification Service 2-UK Operational

Workspace ONE Assist - Singapore Operational

Horizon Cloud Services Operational

HCS Cloud Hosted on IBM/SL - GERMANY - Frankfurt Operational

HCS Cloud Hosted on IBM/SL - JAPAN - Tokyo Operational

HCS Cloud Hosted on IBM/SL - UK - Chessington Operational

HCS Cloud Hosted on IBM/SL - USA - Northern California Operational

HCS Cloud Hosted on IBM/SL - USA - Texas Operational

HCS Cloud Hosted on IBM/SL - USA - Virginia Operational

AWS Cloud Control Plane - APAC Operational

Horizon Cloud Control Plane - Australia 2 Operational

Horizon Cloud Monitoring Services (CMS) Operational

Cloud Monitoring Service (CMS) – United States Operational

Cloud Monitoring Service (CMS) – UK Operational

Cloud Monitoring Service (CMS) – Germany Operational

Cloud Monitoring Service (CMS) – Japan Operational

Cloud Monitoring Service (CMS) – Australia Operational

Workspace ONE Intelligence Operational

Workspace ONE Data Center Console Access - US Operational

Workspace ONE Data Center Data Ingest - US Operational

Workspace ONE Data Center Console Access - DE Operational

Workspace ONE Data Center Data Ingest - DE Operational

Workspace ONE Data Center Console Access - EMEA Operational

Workspace ONE Data Center Data Ingest - EMEA Operational

Workspace ONE Data Center Console Access - Australia Operational

Workspace ONE Data Center Data Ingest - Australia Operational

Workspace ONE Data Center Console Access - Canada Operational

Workspace ONE Data Center Data Ingest - Canada Operational

Workspace ONE Data Center Console Access - APAC Operational

Workspace ONE Data Center Data Ingest - APAC Operational

Workspace ONE Data Center Console Access - London Operational

Workspace ONE Data Center Data Ingest - London Operational

Workspace ONE Data Center Console Access - GovCloud Operational

Workspace ONE Data Center Data Ingest - GovCloud Operational

Workspace ONE UEM Operational

Workspace ONE UEM - USA Operational

Workspace ONE UEM - Germany Operational

Workspace ONE UEM - Japan Operational

Workspace ONE UEM - UK Operational

Workspace ONE UEM - Australia Operational

Workspace ONE UEM - Canada Operational

Workspace ONE UEM - Singapore Operational

Cloud Notification Services (for ENS) - Global Operational

My Workspace ONE - Global Operational

App Wrapping Operational

AWCP (for APNs) - Global Operational

SMTP UEM - USA Operational

Workspace ONE UEM - India Operational

Auto-Discovery - USA Operational

VMware Seeded Apps (Workspace One Launcher) - Global Operational

Workspace ONE UEM - GovCloud Operational

Cloud Notification Service (For ENS) - GovCloud Operational

SMTP - GovCloud Operational

Workspace ONE Email Notification Service 2 - GovCloud Operational

Console Access (Horizon Cloud Admin Console) Operational

Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) Operational

Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) 2 Operational

Console Access (Horizon Cloud Admin Console) – AP Japan East Operational

Console Access (Horizon Cloud Admin Console) – EU UK South (London) Operational

Console Access (Horizon Cloud Admin Console) – EU North (Ireland) 2 Operational

Console Access (Horizon Cloud Admin Console) – EU North (Ireland) Operational

Console Access (Horizon Cloud Admin Console) – US West 2 Operational

Console Access (Horizon Cloud Admin Console) – US North Central (Illinois) Operational

Console Access (Horizon Cloud Admin Console) – Germany West Central (Frankfurt) Operational

Horizon Cloud Universal Broker Operational

Horizon Cloud Universal Broker - USA Operational

Horizon Cloud Universal Broker - Europe Operational

Horizon Cloud Universal Broker - APAC Operational

Workspace ONE Experience Workflows Operational

WS1 Experience Workflows-Canada Operational

WS1 Experience Workflows-Australia Operational

WS1 Experience Workflows-UK Operational

WS1 Experience Workflows-Ireland Operational

WS1 Experience Workflows-Germany Operational

WS1 Experience Workflows-US1 Operational

WS1 Experience Workflows-US2 Operational

WS1 Experience Workflows-US3 Operational

WS1 Experience Workflows-Preview Operational

Horizon Cloud Service Next-Gen Operational

Horizon Cloud Service Next-Gen - United States Operational

Horizon Cloud Service Next-Gen - Germany Operational

Horizon Cloud Service Next-Gen - Ireland Operational

Horizon Cloud Service Next-Gen - Japan Operational

getwsone.com Operational

Workspace ONE Access Operational

Workspace ONE Access - US1 Operational

Workspace ONE Access - US2 Operational

Workspace ONE Access - US3 Operational

Workspace ONE Access - Germany Operational

Workspace ONE Access - Ireland Operational

Workspace ONE Access - UK Operational

Workspace ONE Access - Japan Operational

Workspace ONE Access - Australia Operational

Workspace ONE Access - Canada Operational

Workspace ONE Access - GovCloud Operational

Workspace ONE Hub Services Catalog Operational

Workspace ONE Hub Services Catalog - US1 Operational

Workspace ONE Hub Services Catalog - US2 Operational

Workspace ONE Hub Services Catalog - US3 Operational

Workspace ONE Hub Services Catalog - Germany Operational

Workspace ONE Hub Services Catalog - Ireland Operational

Workspace ONE Hub Services Catalog -UK Operational

Workspace ONE Hub Services Catalog - Japan Operational

Workspace ONE Hub Services Catalog - Australia Operational

Workspace ONE Hub Services Catalog - Canada Operational

Workspace ONE Hub Services - GovCloud Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

VMware Workspace ONE Maintenance - Workspace ONE Assist: Monthly Data Center Maintenance January 29th to January 30th, 2023 / Germany Jan 29, 2023 20:00 - Jan 30, 2023 00:00 EST

Scheduled - Workspace ONE Assist is scheduled to undergo maintenance on January 29th to January 30th, 2023.

Maintenance Window:
• Start: Sunday, January 29th, 2023, 08:00PM EST
• End: Monday, January 30th, 2023, 12:00AM EST

Change:
Infrastructure Patching

Customer Impact:
No downtime is expected for this maintenance

System reliability is a top priority at VMware Workspace ONE Assist, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.

Thanks for your patience.
Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Workspace ONE Assist Team
Jan 12, 2023 - 07:58 EST

Horizon Cloud Services: Azure postgres upgrade - Maintenance Window: Monday, January 30, 2023, 11:30 UTC – Australia (Full Region) Jan 30, 2023 06:30-08:30 EST

Horizon Cloud service is performing maintenance upgrade on Azure Postgres SQL version (9.6) to Postgres (13) in Australia region during the below maintenance window.

Horizon Cloud Maintenance Window:
• Start: Monday, January 30, 2023, 11:30 UTC
• End: Monday, January 30, 2023, 13:30 UTC

Impact:
During this maintenance there will be downtime which would last 20 to 30 minutes.
Administrative functions will be temporarily unavailable or may appear offline during the downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985)

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
Posted on Jan 20, 2023 - 12:19 EST

Horizon Cloud Services: Azure Postgres upgrade - Maintenance Window: Monday, January 30, 2023, 12:30 UTC – AP Australia East (New South Wales) 2 (Full Region) Jan 30, 2023 07:30-09:30 EST

Horizon Cloud service is performing maintenance upgrade on Azure Postgres SQL version (9.6) to Postgres (13) in AP Australia East (New South Wales) 2 during the below maintenance window.

Horizon Cloud Maintenance Window:
• Start: Monday, January 30, 2023, 12:30 UTC
• End: Monday, January 30, 2023, 14:30 UTC

Impact:
During this maintenance there will be downtime which would last 20 to 30 minutes.
Administrative functions will be temporarily unavailable or may appear offline during the downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985)

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
Posted on Jan 20, 2023 - 12:33 EST

Horizon Cloud Services: Azure postgres upgrade - Maintenance Window: Monday, January 30, 2023, 14:30 UTC – AP Japan East (Full Region) Jan 30, 2023 09:30-11:30 EST

Horizon Cloud service is performing maintenance upgrade on Azure Postgres SQL version (9.6) to Postgres (13) in AP Japan East region during the below maintenance window.

Horizon Cloud Maintenance Window:
• Start: Monday, January 30, 2023, 14:30 UTC
• End: Monday, January 30, 2023, 16:30 UTC

Impact:
During this maintenance there will be downtime which would last 20 to 30 minutes.
Administrative functions will be temporarily unavailable or may appear offline during the downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985)

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
Posted on Jan 20, 2023 - 12:38 EST

Horizon Cloud Services: Azure Postgres upgrade - Maintenance Window: Tuesday, January 31, 2023, 03:00 UTC – Germany West Central (Frankfurt) (Full Region) Jan 30, 2023 22:00 - Jan 31, 2023 00:00 EST

Horizon Cloud service is performing maintenance upgrade on Azure Postgres SQL version (9.6) to Postgres (13) in Germany West Central (Frankfurt) region during the below maintenance window.

Horizon Cloud Maintenance Window:
• Start: Tuesday, January 31, 2023, 03:00 UTC
• End: Tuesday, January 31, 2023, 05:00 UTC

Impact:
During this maintenance there will be downtime which would last 20 to 30 minutes.
Administrative functions will be temporarily unavailable or may appear offline during the downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985)

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
Posted on Jan 20, 2023 - 12:47 EST

Horizon Cloud Services: Azure postgres upgrade - Maintenance Window: Tuesday, January 31, 2023, 04:00 UTC – EU UK South (London) (Full Region) Jan 30, 2023 23:00 - Jan 31, 2023 01:00 EST

Horizon Cloud service is performing maintenance upgrade on Azure postgres SQL version (9.6) to postgres (13) in EU UK South (London) region during the below maintenance window.

Horizon Cloud Maintenance Window:
• Start: Tuesday, January 31, 2023, 04:00 UTC
• End: Tuesday, January 31, 2023, 06:00 UTC

Impact:
During this maintenance there will be downtime which would last 20 to 30 minutes.

Administrative functions will be temporarily unavailable or may appear offline during the downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985)

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
Posted on Jan 24, 2023 - 02:01 EST

Horizon Cloud Services: Azure postgres upgrade - Maintenance Window: Tuesday, January 31, 2023, 04:00 UTC – EU North (Ireland) 2 (Full Region) Jan 30, 2023 23:00 - Jan 31, 2023 01:00 EST

Horizon Cloud service is performing maintenance upgrade on Azure postgres SQL version (9.6) to postgres (13) in EU North (Ireland) 2 region during the below maintenance window.

Horizon Cloud Maintenance Window:
• Start: Tuesday, January 31, 2023, 04:00 UTC
• End: Tuesday, January 31, 2023, 06:00 UTC

Impact:
During this maintenance there will be downtime which would last 20 to 30 minutes.
Administrative functions will be temporarily unavailable or may appear offline during the downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985)

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
Posted on Jan 24, 2023 - 01:24 EST

Horizon Cloud Services: Azure postgres upgrade - Maintenance Window: Tuesday, January 31, 2023, 05:00 UTC – EU North (Ireland) (Full Region) Jan 31, 2023 00:00-02:00 EST

Horizon Cloud service is performing maintenance upgrade on Azure Postgres SQL version (9.6) to Postgres (13) in EU North (Ireland) region during the below maintenance window.

Horizon Cloud Maintenance Window:
• Start: Tuesday, January 31, 2023, 05:00 UTC
• End: Tuesday, January 31, 2023, 07:00 UTC

Impact:
During this maintenance there will be downtime which would last 20 to 30 minutes.
Administrative functions will be temporarily unavailable or may appear offline during the downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985)

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
Posted on Jan 20, 2023 - 12:53 EST

VMware Workspace ONE Maintenance - Workspace ONE Assist: Monthly Data Center Maintenance January 31st, 2023 / USA Production Jan 31, 2023 01:00-05:00 EST

Workspace ONE Assist is scheduled to undergo maintenance on January 31st, 2023.

Maintenance Window:
• Start: Tuesday, January 31st, 2023, 01:00AM EST
• End: Tuesday, January 31st, 2023, 05:00AM EST

Change:
Infrastructure Patching

Customer Impact:
No downtime is expected for this maintenance

System reliability is a top priority at VMware Workspace ONE Assist, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.

Thanks for your patience.
Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Workspace ONE Assist Team
Posted on Jan 12, 2023 - 08:01 EST

Horizon Cloud Service: Console Access Weekly Maintenance - Maintenance Window: Wednesday, February 1st, 2023, 07:00 UTC- All Regions Feb 1, 2023 02:00-05:00 EST

Horizon Cloud is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Horizon Cloud Maintenance Window:
• Start: Wednesday, February 1st, 2023, 07:00 UTC
• End: Wednesday, February 1st, 2023, 10:00 UTC

Impact:
• There will be no impact on end-users and their ability to connect to their desktops
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be temporarily unavailable or may appear offline during this brief downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
Posted on Jan 25, 2023 - 15:36 EST

Horizon Cloud Services: Azure Postgres upgrade - Maintenance Window: Wednesday, February 01, 2023, 08:00 UTC – US North Central (Illinois) (Full Region) Feb 1, 2023 03:00-05:00 EST

Horizon Cloud service is performing maintenance upgrade on Azure Postgres SQL version (9.6) to Postgres (13) in US North Central (Illinois) region during the below maintenance window.

Horizon Cloud Maintenance Window:
• Start: Wednesday, February 01, 2023, 08:00 UTC
• End: Wednesday, February 01, 2023, 10:00 UTC

Impact:
During this maintenance there will be downtime which would last 20 to 30 minutes.
Administrative functions will be temporarily unavailable or may appear offline during the downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985)

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
Posted on Jan 20, 2023 - 13:00 EST

Horizon Cloud Services: Azure postgres upgrade - Maintenance Window: Wednesday, February 01, 2023, 09:00 UTC – US West 2 (Full Region) Feb 1, 2023 04:00-06:00 EST

Horizon Cloud service is performing maintenance upgrade on Azure Postgres SQL version (9.6) to Postgres (13) in US West 2 region during the below maintenance window.

Horizon Cloud Maintenance Window:
• Start: Wednesday, February 01, 2023, 09:00 UTC
• End: Wednesday, February 01, 2023, 11:00 UTC

Impact:
During this maintenance there will be downtime which would last 20 to 30 minutes.
Administrative functions will be temporarily unavailable or may appear offline during the downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985)

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
Posted on Jan 20, 2023 - 13:04 EST

Workspace ONE UEM: Monthly Data Center Maintenance February 3, 2023 / India (Full Region) Feb 3, 2023 11:00-15:00 EST

Workspace ONE UEM is scheduled to undergo maintenance on February 3th, 2023.

Maintenance Window:
• Start: Friday, February 3th, 2023, 16:00 UTC
• End: Friday, February 3th, 2023, 20:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.
Posted on Jan 19, 2023 - 20:37 EST

Workspace ONE UEM: Monthly Data Center Maintenance February 3, 2023 / Japan (Full Region) Feb 3, 2023 11:00-15:00 EST

Workspace ONE UEM is scheduled to undergo maintenance on February 3rd, 2023.

Maintenance Window:
• Start: Friday, February 3rd, 2023, 16:00 UTC
• End: Friday, February 3rd, 2023, 20:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.
Posted on Jan 19, 2023 - 20:41 EST

Workspace ONE UEM: Monthly Data Center Maintenance February 3, 2023 / Singapore (Full Region) Feb 3, 2023 11:00-15:00 EST

Workspace ONE UEM: Monthly Data Center Maintenance February 3, 2023 / Australia (Full Region) Feb 3, 2023 11:00-15:00 EST

Workspace ONE UEM: Monthly Data Center Maintenance February 4, 2023 / United Kingdom (Full Region) Feb 3, 2023 21:00 - Feb 4, 2023 01:00 EST

Workspace ONE UEM is scheduled to undergo maintenance on February 4th, 2023.

Maintenance Window:
• Start: Friday, February 4th, 2023, 2:00 UTC
• End: Friday, February 4th, 2023, 6:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.
Posted on Jan 19, 2023 - 20:57 EST

Workspace ONE UEM: Monthly Data Center Maintenance February 4, 2023 / Germany (Full Region) Feb 3, 2023 21:00 - Feb 4, 2023 01:00 EST

Workspace ONE UEM: Monthly Data Center Maintenance February 4, 2023 / Canada (Full Region) Feb 3, 2023 21:00 - Feb 4, 2023 01:00 EST

Horizon Cloud Services: Next Gen: Data Center Maintenance - Create Redis Resource to support Geo Replication - Maintenance Window: Saturday, February 04, 2023, 03:00 UTC - EU (Full Region) Feb 3, 2023 22:00 - Feb 4, 2023 01:00 EST

Horizon Cloud Next-gen will undergo a maintenance to create redis resource to support Geo Replication in EU region is scheduled in the below maintenance window.

Horizon Cloud Maintenance Window:
Start: Saturday, February 04, 2023, 03:00 UTC
End: Saturday, February 04, 2023, 06:00 UTC

Change:
Infrastructure upgrade

Impact:
During this maintenance there will be 1 (each lasts 15 to 30 minutes) downtime on the Administration Console. Administrative functions will be temporarily unavailable or may appear offline during the downtime.
There will be a temporary impact on end-users and their ability to connect to their desktops during the downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985)

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
Posted on Jan 25, 2023 - 13:48 EST

Workspace ONE UEM: Data Center Maintenance February 4, 2023 / GovCloud (Full Region) Feb 4, 2023 11:00-15:00 EST

Workspace ONE UEM is scheduled to undergo maintenance on February 4th, 2023.

Maintenance Window:
• Start: Friday, February 4th, 2023, 16:00 UTC
• End: Friday, February 4th, 2023, 20:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.
Posted on Jan 19, 2023 - 21:03 EST

Workspace ONE UEM: Data Center Maintenance February 5, 2023 / USA (Full Region) Feb 4, 2023 21:00 - Feb 5, 2023 01:00 EST

Workspace ONE UEM is scheduled to undergo maintenance on February 5th, 2023.

Maintenance Window:
• Start: Friday, February 5th, 2023, 2:00 UTC
• End: Friday, February 5th, 2023, 6:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.
Posted on Jan 19, 2023 - 21:01 EST

Horizon Cloud Services: Next Gen: Data Center Maintenance - Create Redis Resource to support Geo Replication - Maintenance Window: Sunday, February 05, 2023, 08:00 UTC - US (Full Region) Feb 5, 2023 03:00-06:00 EST

Horizon Cloud Next-gen will undergo a maintenance to create redis resource to support Geo Replication in US region is scheduled in the below maintenance window.

Horizon Cloud Maintenance Window:
Start: Sunday, February 05, 2023, 08:00 UTC
End: Sunday, February 05, 2023, 11:00 UTC

Change:
Infrastructure upgrade

Impact:
During this maintenance there will be 1 (each lasts 15 to 30 minutes) downtime on the Administration Console. Administrative functions will be temporarily unavailable or may appear offline during the downtime.
There will be a temporary impact on end-users and their ability to connect to their desktops during the downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985)

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
Posted on Jan 24, 2023 - 13:23 EST

Past Incidents

Jan 29, 2023

VMware Workspace ONE Maintenance - Workspace ONE Assist: Monthly Data Center Maintenance January 29th, 2023 / Australia

Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at VMware Workspace ONE Assist.
Please visit support.workspaceone.com if you need additional assistance.
Jan 29, 03:19 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 00:00 EST

Scheduled - Workspace ONE Assist is scheduled to undergo preventative Database infrastructure maintenance on January 29th, 2023.

Maintenance Window:
• Start: Sunday, January 29th, 2023, 12:00AM EST
• End: Sunday, January 29th, 2023, 04:00AM EST

Impact:
During this time frame, users can expect the following:
Workspace ONE UEM users will not be able to launch Assist Remote Management sessions
New Device will not be able to enroll/register into Assist Remote Management system

Impact Duration:
• We expect the actual downtime to be less than 5min between 12:00 AM to 12:05AM EST. This maintenance will conducted during business off-hours

System reliability is a top priority at VMware Workspace ONE Assist, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.

Thanks for your patience.
Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Workspace ONE Assist Team
Jan 12, 08:10 EST

Jan 28, 2023

No incidents reported.

Jan 27, 2023

Horizon Cloud Services: Next Gen: AKS and Istio Cluster Version Upgrade - Maintenance Window: Friday, January 27, 2023, 03:00 UTC – US (Full Region)

Completed - The maintenance activity has been completed.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login ) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thank You,
VMware Horizon Communications Team
Jan 27, 07:32 EST

Update - Dear Valued Customer,

We need another 1 hour of window extension to complete this maintenance. So window is extended till 13.00 UTC.

We apologize for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
Jan 27, 06:59 EST

Update - Dear Valued Customer,

We need another 2 hour of window extension to complete this maintenance. So window is extended till 12.00 UTC.

We apologize for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
Jan 27, 04:48 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 22:00 EST

Scheduled - Horizon Cloud Next-gen is performing maintenance upgrade on AKS(1.24.6) and Istio (1.16.0) in US region during the below maintenance window.

Horizon Cloud Maintenance Window:
• Start: Friday, January 27, 2023, 03:00 UTC
• End: Friday, January 27, 2023, 10:00 UTC

Impact:
No downtime / outage to services is expected however customer may experience performance impact during the upgrade

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985)

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
Jan 19, 18:50 EST

Jan 26, 2023

Jan 25, 2023

Horizon Cloud Services: Next Gen: AKS and Istio Cluster Version Upgrade - Maintenance Window: Wednesday, January 25, 2023, 21:00 UTC – Europe (Full Region)

Completed - The maintenance activity has been completed.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thank You,
VMware Horizon Communications Team
Jan 25, 23:09 EST

Update - Dear Valued Customer,

We need another 30 minutes of window extension to complete this maintenance.

We apologize for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
Jan 25, 22:41 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 16:00 EST

Scheduled - Horizon Cloud Next-gen is performing maintenance upgrade on AKS(1.24.6) and Istio (1.16.0) in Europe region during the below maintenance window.

Horizon Cloud Maintenance Window:
• Start: Wednesday, January 25, 2023, 21:00 UTC
• End: Thursday, January 26, 2023, 04:00 UTC

Impact:
No downtime / outage to services is expected however customer may experience performance impact during the upgrade

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985)

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
Jan 19, 16:39 EST

Horizon Cloud on Azure: Horizon Cloud on Azure: Microsoft Azure services connectivity issue in Multiple regions. / Global (Partial Region)

Resolved - Microsoft has confirmed that the issue has been mitigated and our customers, who reported the outage due to this issue, have also confirmed the recovery. This incident stands resolve now.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thank You,
VMware Horizon Communications Team
Jan 25, 10:30 EST

Update - While we continue to monitor the situation, most of our customers have confirmed the recovery.

For the latest updates on the Azure Network issue, please visit the link - "https://azure.status.microsoft/en-us/status"

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.

Thank You,
VMware Horizon Communications
Jan 25, 10:01 EST

Update - Microsoft confirmed that they are seeing the signs of recovery and also few of our customers confirmed the recovery of Horizon Cloud Services. We are further monitoring the situation. We will keep you posted on further updates.

For the latest updates on the Azure Network issue, please visit the link - "https://azure.status.microsoft/en-us/status"

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.

Thank You,
VMware Horizon Communications
Jan 25, 06:23 EST

Monitoring - Horizon Cloud Service Team is working with Microsoft on the resolution of this issue. We will keep you posted on further updates.

For the latest updates on the Azure Network issue, please visit the link - "https://azure.status.microsoft/en-us/status"

Service reliability is a top priority at Horizon Cloud, and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com)

Thank You,
VMware Horizon Communications Team
Jan 25, 06:11 EST

Identified - Horizon Cloud Service Team is working with Microsoft on the resolution of this issue. We will keep you posted on further updates.

For the latest updates on the Azure Network issue, please visit the link - "https://azure.status.microsoft/en-us/status"

Service reliability is a top priority at Horizon Cloud, and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com)

Thank You,
VMware Horizon Communications Team
Jan 25, 05:33 EST

Investigating - This is to inform that the Horizon Cloud Services team has identified an issue with the Microsoft Azure services connectivity issue in Multiple Azure regions which can impact Horizon on Azure Pods.

For latest updates on the Azure Network issue, please visit the link - https://status.azure.com

Horizon Cloud Service Team are investigating on this issue . We will keep you posted on further updates.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.

Thank You,
VMware Horizon Communications
Jan 25, 04:12 EST

Horizon Cloud on Azure: Horizon Cloud on Azure: Microsoft Azure Reporting Postgres Service connectivity issue on Azure West Europe region. / United Kingdom (Partial Region)

Resolved - Please be informed that the issue has been resolved

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.
Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thank You,
VMware Horizon Communications Team
Jan 25, 04:44 EST

Monitoring - Microsoft has stated that the issue is resolved from their end. From VMware we have confirmed that the alerts have recovered for all the affected Pods. VMware is monitoring the environments to ensure issue is stabilized.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.

Thank You,
VMware Horizon Communications
Jan 25, 01:36 EST

Identified - Microsoft confirmed there is an outage reported at West Europe region and impacting postgre PaSS service and Microsoft engineering team is currently working on in resolving the issue.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.

Thank You,
VMware Horizon Communications
Jan 25, 00:30 EST

Investigating - This is to inform that the Horizon Cloud Services team has identified an issue with the Postgres Service connectivity issue in Azure West Europe region.

Horizon Cloud Service Team are investigating on this issue . We will keep you posted on further updates.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
Please refer to the KB Article(https://kb.vmware.com/s/article/2006985) to Open a GSS SR.

Thank You,
VMware Horizon Communications Team
Jan 24, 23:09 EST

Horizon Cloud Service: Console Access Weekly Maintenance - Maintenance Window: Wednesday, January 25th, 2023, 03:30 UTC - All Regions

Completed - The maintenance activity has been completed.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thank You,
VMware Horizon Communications Team
Jan 25, 04:31 EST

Update - Dear Valued Customer,

We need another 3 more hours of window extension to complete this maintenance.

We apologize for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
Jan 25, 02:39 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 22:31 EST

Scheduled - Horizon Cloud is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Horizon Cloud Maintenance Window:
• Start: Wednesday, January 25th, 2023, 03:30 UTC
• End: Wednesday, January 25th, 2023, 06:30 UTC

Impact:
• There will be no impact on end-users and their ability to connect to their desktops
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be temporarily unavailable or may appear offline during this brief downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
Jan 18, 10:50 EST

VMware Workspace ONE Maintenance - Workspace ONE Assist: Monthly Data Center Maintenance January 25th, 2023 / Canada

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 01:00 EST

Scheduled - Workspace ONE Assist is scheduled to undergo maintenance on January 25,2023.

Maintenance Window:
• Start: Wednesday, January 25th, 2023, 01:00AM EST
• End: Wednesday, January 25th, 2023, 05:00AM EST

Change:
Infrastructure Patching

Customer Impact:
No downtime is expected for this maintenance

System reliability is a top priority at VMware Workspace ONE Assist, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.

Thanks for your patience.
Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Workspace ONE Assist Team
Jan 12, 07:53 EST

Jan 24, 2023

Horizon Cloud Services: Next Gen: AKS and Istio Cluster Version Upgrade - Maintenance Window: Tuesday, January 24, 2023, 14:00 UTC – APAC (Full Region)

Completed - The maintenance activity has been completed.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
Please refer to the KB Article(https://kb.vmware.com/s/article/2006985) to Open a GSS SR.

Thank You,
VMware Horizon Communications Team
Jan 24, 16:36 EST

Update - Dear Valued Customer,

We need 90 minutes of window extension to complete this maintenance. So, the window is extended to 22:30 UTC.

We apologize for any inconvenience caused.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985)

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
Jan 24, 15:44 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 09:00 EST

Scheduled - Horizon Cloud Next-gen is performing maintenance upgrade on AKS(1.24.6) and Istio (1.16.0) in APAC region during the below maintenance window.

Horizon Cloud Maintenance Window:
• Start: Tuesday, January 24, 2023, 14:00 UTC
• End: Tuesday, January 24, 2023, 21:00 UTC

Impact:
No downtime / outage to services is expected however customers may experience performance impact during the upgrade

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985)

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
Jan 19, 16:48 EST

Workspace ONE Intelligence Maintenance

Completed - Maintenance has been canceled
Jan 24, 11:55 EST

Scheduled - The Intelligence console user interface may be unavailable, and automation execution may be delayed. Event ingestion will not be affected.
Jan 18, 16:53 EST

Workspace ONE Intelligence Maintenance

Completed - Maintenance has been canceled
Jan 24, 11:55 EST

Scheduled - The Intelligence console user interface may be unavailable, and automation execution may be delayed. Event ingestion will not be affected.
Jan 18, 16:55 EST

Workspace ONE Intelligence Maintenance

Completed - Maintenance has been canceled
Jan 24, 11:54 EST

Scheduled - The Intelligence console user interface may be unavailable, and automation execution may be delayed. Event ingestion will not be affected.
Jan 18, 16:56 EST

Workspace ONE Intelligence Maintenance (Sandbox)

Completed - Maintenance has been canceled
Jan 24, 11:54 EST

Scheduled - The Intelligence console user interface may be unavailable, and automation execution may be delayed. Event ingestion will not be affected.
Jan 18, 16:50 EST

Workspace ONE Intelligence Maintenance

Completed - Maintenance has been canceled
Jan 24, 11:54 EST

Scheduled - The Intelligence console user interface may be unavailable, and automation execution may be delayed. Event ingestion will not be affected.
Jan 18, 16:52 EST

Jan 23, 2023

VMware Workspace ONE Maintenance - Workspace ONE Assist: Monthly Data Center Maintenance January 23 to January 24, 2023 / UK

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 20:01 EST

Scheduled - Workspace ONE Assist is scheduled to undergo maintenance on January 23 to January 24, 2023.

Maintenance Window:
• Start: Monday, January 23rd, 2023, 08:00PM EST
• End: Tuesday, January 24th, 2023, 12:00AM EST

Change:
Infrastructure Patching

Customer Impact:
No downtime is expected for this maintenance

System reliability is a top priority at VMware Workspace ONE Assist, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.

Thanks for your patience.
Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Workspace ONE Assist Team
Jan 12, 07:50 EST

VMware Workspace ONE Maintenance - Workspace ONE Assist: Monthly Data Center Maintenance January 23, 2023 / Japan

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 12:00 EST

Scheduled - Upcoming scheduled maintenance notice

Workspace ONE Assist is scheduled to undergo maintenance on January 23, 2023.

Maintenance Window:
• Start: Monday, January 23rd, 2023, 12:00PM EST
• End: Monday, January 23rd, 2023, 04:00PM EST

Change:
Infrastructure Patching

Customer Impact:
We do not expect any downtime

System reliability is a top priority at VMware Workspace ONE Assist, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.

Thanks for your patience.
Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Workspace ONE Assist Team
Jan 12, 07:35 EST

Workspace ONE UEM: CN1106 - Performance issues / India (Partial Region)

Resolved - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support. System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com should you need additional assistance.
Jan 23, 08:44 EST

Investigating - VMware Workspace ONE is investigating reports of performance issues with SaaS environments.

Operations teams have identified the issue with database infrastructure and are actively working to resolve it.

My Workspace ONE portal has been updated for customers affected by this event.

Please check the myWorkspace ONE portal to confirm if your environment is affected by this event.

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.
Jan 23, 08:22 EST

Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023

Workspace ONE UEM: Data Center Maintenance January 20, 2023 / Germany (Partial Region)

Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at VMware Workspace ONE.

Please visit support.workspaceone.com if you need additional assistance.
Jan 20, 17:40 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 12:00 EST

Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on January 20, 2023.

Maintenance Window:
• Start: Friday, January 20, 2023, 17:00 UTC
• End: Saturday, January 21, 2023, 17:00 UTC

Change:
Network Infrastructure Maintenance

Customer Impact:
MyWorkspaceONE portal has been updated for all customers in scope for this maintenance.
No actions required before or after the change.
No impact expected for Admin logins, bulk actions (e.g. profile pushes, etc.), device enrollments and device check-in/check-out except during the potential downtime.

Downtime:
We expect less than 10 minutes of downtime for this change

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.
Jan 18, 17:33 EST

Workspace ONE Intelligence Maintenance

Completed - Maintenance is complete
Jan 20, 11:08 EST

In progress - Maintenance has started
Jan 20, 09:02 EST

Scheduled - Workspace ONE Intelligence will be performing maintenance that may impact ingestion of data. Data ingested during this window may take longer to become visible.
Jan 13, 09:26 EST

Workspace ONE Access and Hub Services Certificate Rotation - United States (Partial Region)

Completed - Certificate rotation complete.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.

Please visit https://support.workspaceone.com if you need additional assistance.
Jan 20, 02:56 EST

In progress - Workspace ONE Access and Hub Services are updating public TLS certificates in United States for domain *.workspaceair.com. Certificates are updated with zero downtime for services, however, some products, such as VMware Horizon Enterprise, may prompt administrators to trust the new certificate.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems. Please visit https://support.workspaceone.com if you need additional assistance.
Jan 20, 01:06 EST

Scheduled - Workspace ONE Access and Hub Services will be replacing the TLS certificate for *.workspaceair.com. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Workspace ONE Access SaaS TLS certificates renewal and replacement process (https://kb.vmware.com/s/article/88153) for additional information.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems. Please visit https://support.workspaceone.com if you need additional assistance.
Jan 16, 00:54 EST

Jan 19, 2023

Workspace ONE Intelligence Maintenance

Completed - Maintenance is complete
Jan 19, 15:38 EST

In progress - Maintenance has started
Jan 19, 13:04 EST

Scheduled - Workspace ONE Intelligence will be performing maintenance that may impact ingestion of data. Data ingested during this window may take longer to become visible.
Jan 13, 09:24 EST

VMware Workspace ONE Maintenance - Workspace ONE Assist: Monthly Data Center Maintenance January 19, 2023 / Singapore

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 12:02 EST

Scheduled - Upcoming scheduled maintenance notice

Workspace ONE Assist is scheduled to undergo maintenance on January 19, 2023.

Maintenance Window:
• Start: Thursday, January 19th, 2023, 12:00PM EST
• End: Thursday, January 19th, 2023, 04:00PM EST

Change:
Infrastructure Patching

Customer Impact:
We do not expect any downtime

System reliability is a top priority at VMware Workspace ONE Assist, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.

Thanks for your patience.
Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Workspace ONE Assist Team
Jan 12, 07:31 EST

VMware Workspace ONE Maintenance - Workspace ONE Assist: Monthly Data Center Maintenance January 19, 2023 / US-Stage

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 01:00 EST

Scheduled - Upcoming scheduled maintenance notice

Workspace ONE Assist is scheduled to undergo maintenance on January 19, 2023.

Maintenance Window:
• Start: Thursday, January 19th, 2023, 1:00AM EST
• End: Thursday, January 19th, 2023, 5:00AM EST

Change:
Infrastructure Patching

Customer Impact:
We do not expect any downtime

System reliability is a top priority at VMware Workspace ONE Assist, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.
Jan 12, 07:26 EST

Jan 18, 2023

No incidents reported.

Jan 17, 2023

Horizon Cloud Service: Console Access Weekly Maintenance - Maintenance Window: Wednesday, January 18th , 2023, 03:30 UTC - All Regions

Completed - The maintenance activity has been completed.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thank You,
VMware Horizon Communications Team
Jan 17, 23:35 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 22:30 EST

Scheduled - Horizon Cloud is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Horizon Cloud Maintenance Window:
• Start: Wednesday, January 18th , 2023, 03:30 UTC
• End: Wednesday, January 18th , 2023, 06:30 UTC

Impact:
• There will be no impact on end-users and their ability to connect to their desktops
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be temporarily unavailable or may appear offline during this brief downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
Jan 11, 10:44 EST

Workspace ONE UEM: AWCP Maintenance 17th January, 2022 / Global

Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at VMware Workspace ONE.

Please visit support.workspaceone.com if you need additional assistance.
Jan 17, 08:30 EST

Verifying - Scheduled maintenance is completed and validation is in progress. Please standby for further updates.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at VMware Workspace ONE.

During this, Customers can generate certificates for the following services.
APNS Signing Request
Azure Active Directory
Android For Work

Please visit support.workspaceone.com if you need additional assistance.
Jan 17, 08:04 EST

Update - Scheduled maintenance is taking longer than expected and is running over the allotted window. Please standby for further updates.

During this, Customers cannot generate certificates for the following services.
APNS Signing Request
Azure Active Directory
Android For Work

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at VMware Workspace ONE.

Please visit support.workspaceone.com if you need additional assistance.
Jan 17, 07:41 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 01:00 EST

Scheduled - AWCP is scheduled to undergo maintenance on January 17, 2023.

Maintenance Window:
• Start: Tuesday, January 17, 2023, 06:00 UTC
• End: Tuesday, January 17, 2023, 12:00 UTC

Change:
AWCP Maintenance

Customer Impact:
Customers cannot generate certificates for the following services during maintenance.
APNS Signing Request
Azure Active Directory
Android For Work
No actions are required before or after the change.

Downtime:
6 hours

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.
Please visit support.workspaceone.com if you need additional assistance.
Jan 9, 02:42 EST

Jan 16, 2023

No incidents reported.

Jan 15, 2023

Horizon Cloud on Azure: Horizon Cloud Service experiencing a delay in processing notifications / US North Central (Full Region)

Resolved - Please be informed that the issue has been resolved

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thank You,
VMware Horizon Communications
Jan 15, 05:12 EST

Update - VMware Team is monitoring the backlog. We will keep you posted on further updates.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.

Thank You,
VMware Horizon Communications
Jan 15, 03:56 EST

Update - VMware Team is monitoring the backlog. We will keep you posted on further updates.

Service reliability is a top priority at Horizon Cloud, and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com)

Thank You,
VMware Horizon Communications Team
Jan 12, 18:41 EST

Monitoring - Backlog is being monitored. We will keep you posted on further updates.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.

Thank You,
VMware Horizon Communications
Jan 12, 12:57 EST

Identified - The issue has been identified and a fix is being implemented will keep you posted on further updates.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.

Thank You,
VMware Horizon Communications
Jan 12, 12:36 EST

Investigating - Horizon cloud service is currently experiencing a delay in processing notifications for the US North Central region. Administrative logins which may result in email notifications indicating a new location for a login being delivered for logins that have taken place on previous days. Updates have been made to the service to address this and once the backlog has been addressed notifications will again be delivered in a timely manner.

We will keep you posted on further updates.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.

Thank You,
VMware Horizon Communications
Jan 12, 11:54 EST