All Systems Operational
Workspace ONE Assist - Germany Operational
Workspace ONE Assist - USA Operational
Workspace ONE Assist - Australia Operational
Workspace ONE Assist - UK Operational
Workspace ONE Assist - Canada Operational
Workspace ONE Access - US1 Operational
Workspace ONE Hub Services Catalog - US1 Operational
Workspace ONE Access - US2 Operational
Workspace ONE Hub Services Catalog - US2 Operational
Workspace ONE Access - US3 Operational
Workspace ONE Hub Services Catalog - US3 Operational
Access - Germany Operational
Workspace ONE Hub Services Catalog - Germany Operational
Workspace ONE Access - Ireland Operational
Workspace ONE Hub Services Catalog - Ireland Operational
Workspace ONE Access - UK Operational
Workspace ONE Access -Japan Operational
Workspace ONE Access - Australia Operational
Workspace ONE Access - Canada Operational
Workspace ONE Hub Services Catalog -UK Operational
Workspace ONE Hub Services Catalog - Japan Operational
Workspace ONE Hub Services Catalog - Australia Operational
Workspace ONE Hub Services Catalog - Canada Operational
Workspace ONE Email Notification Service 2-US Operational
Workspace ONE Email Notification Service 2-Germany Operational
Workspace ONE Email Notification Service 2-Japan Operational
Workspace ONE Email Notification Service 2-UK Operational
Campus - US Operational
Campus - Australia Operational
Workspace ONE Assist - Singapore Operational
Horizon Cloud Services Operational
HCS Cloud Hosted on IBM/SL - GERMANY - Frankfurt Operational
HCS Cloud Hosted on IBM/SL - JAPAN - Tokyo Operational
HCS Cloud Hosted on IBM/SL - UK - Chessington Operational
HCS Cloud Hosted on IBM/SL - USA - Northern California Operational
HCS Cloud Hosted on IBM/SL - USA - Texas Operational
HCS Cloud Hosted on IBM/SL - USA - Virginia Operational
AWS Cloud Control Plane - APAC Operational
Horizon Cloud Control Plane - Australia 2 Operational
Horizon Cloud Monitoring Services (CMS) Operational
Cloud Monitoring Service (CMS) – United States Operational
Cloud Monitoring Service (CMS) – UK Operational
Cloud Monitoring Service (CMS) – Germany Operational
Cloud Monitoring Service (CMS) – Japan Operational
Cloud Monitoring Service (CMS) – Australia Operational
Workspace ONE Intelligence Operational
Workspace ONE Data Center Console Access - US Operational
Workspace ONE Data Center Data Ingest - US Operational
Workspace ONE Data Center Console Access - DE Operational
Workspace ONE Data Center Data Ingest - DE Operational
Workspace ONE Data Center Console Access - EMEA Operational
Workspace ONE Data Center Data Ingest - EMEA Operational
Workspace ONE Data Center Console Access - Australia Operational
Workspace ONE Data Center Data Ingest - Australia Operational
Workspace ONE Data Center Console Access - Canada Operational
Workspace ONE Data Center Data Ingest - Canada Operational
Workspace ONE Data Center Console Access - APAC Operational
Workspace ONE Data Center Data Ingest - APAC Operational
Workspace ONE Data Center Console Access - London Operational
Workspace ONE Data Center Data Ingest - London Operational
Workspace ONE UEM Operational
Workspace ONE UEM - USA Operational
Workspace ONE UEM - Germany Operational
Workspace ONE UEM - Japan Operational
Workspace ONE UEM - UK Operational
Workspace ONE UEM - Australia Operational
Workspace ONE UEM - Canada Operational
Workspace ONE UEM - Hong Kong Operational
Workspace ONE UEM - Singapore Operational
Cloud Notification Services (for ENS) - Global Operational
My Workspace ONE - Global Operational
App Wrapping Operational
AWCP (for APNs) - Global Operational
SMTP UEM - USA Operational
Workspace ONE UEM - India Operational
Auto-Discovery - USA Operational
VMware Seeded Apps (Workspace One Launcher) - Global Operational
Console Access (Horizon Cloud Admin Console) Operational
Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) Operational
Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) 2 Operational
Console Access (Horizon Cloud Admin Console) – AP Japan East Operational
Console Access (Horizon Cloud Admin Console) – EU UK South (London) Operational
Console Access (Horizon Cloud Admin Console) – EU North (Ireland) 2 Operational
Console Access (Horizon Cloud Admin Console) – EU North (Ireland) Operational
Console Access (Horizon Cloud Admin Console) – US West 2 Operational
Console Access (Horizon Cloud Admin Console) – US North Central (Illinois) Operational
Console Access (Horizon Cloud Admin Console) – Germany West Central (Frankfurt) Operational
Horizon Cloud Universal Broker Operational
Horizon Cloud Universal Broker - USA Operational
Horizon Cloud Universal Broker - Europe Operational
Horizon Cloud Universal Broker - APAC Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Horizon Cloud is undergoing the weekly scheduled maintenance on the Horizon Cloud Control Plane.

Horizon Cloud Maintenance Window:
• Start: Tuesday, September 21, 2021, 03:30 UTC
• End: Tuesday, September 21, 2021, 06:30 UTC

Impact:
• There will be no impact on end-users and their ability to connect to their desktops
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be temporarily unavailable or may appear offline during this brief downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Thanks for your patience.

Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
Posted on Sep 14, 12:10 EDT
Past Incidents
Sep 16, 2021

No incidents reported today.

Sep 15, 2021
Resolved - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support.

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.

Please visit support.workspaceone.com should you need additional assistance.
Sep 15, 09:14 EDT
Monitoring - VMware Workspace ONE has performed Database failover and noted partial recovery.

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.

If you have additional questions or concerns, please open a ticket at support.workspaceone.com
Sep 15, 09:06 EDT
Update - VMware Workspace ONE continues to experience issues. Operations teams are actively working to resolve it. If you have additional questions or concerns, please open a ticket at support.workspaceone.com
Sep 15, 08:30 EDT
Investigating - VMware Workspace ONE is investigating latency issues. We will provide more information shortly.

My Workspace ONE portal has been updated for customers affected by this event.

Please visit support.workspaceone.com if you need additional assistance.
Sep 15, 07:58 EDT
Sep 14, 2021
Completed - The maintenance activity has been completed.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Thank You,
VMware Horizon Communications Team
Sep 14, 00:57 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 23:30 EDT
Scheduled - Horizon Cloud is undergoing the weekly scheduled maintenance on the Horizon Cloud Control Plane.

Horizon Cloud Maintenance Window:
• Start: Tuesday, September 14, 2021, 03:30 UTC
• End: Tuesday, September 14, 2021, 06:30 UTC

Impact:
• There will be no impact on end-users and their ability to connect to their desktops
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be temporarily unavailable or may appear offline during this brief downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Thanks for your patience.

Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
Sep 7, 12:20 EDT
Sep 13, 2021
Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021

No incidents reported.

Sep 9, 2021
Completed - The scheduled maintenance has been completed.
Sep 9, 22:18 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 21:01 EDT
Scheduled - Workspace ONE UEM is scheduled to undergo follow-up preventative maintenance on September 10th, 2021 to further mitigate network connectivity issues detected on September 9th, 2021.

Maintenance Window:
• Start: Friday 10th September at 01:00 UTC
• End: Friday 10th September at 05:00 UTC

Downtime:
We expect no downtime for this maintenance

Change:
Deploying additional server and network hardware for improved failover capacity

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance
No actions required before or after the change

We apologize for the inconvenience and thank you for your patience and continued support.

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.
Sep 9, 20:16 EDT
Resolved - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support. System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com should you need additional assistance.
Sep 9, 17:24 EDT
Update - VMware Workspace ONE has noted partial recovery with SaaS environments.

Operations teams continue to actively work towards complete recovery.

If you have additional questions or concerns, please open a ticket at support.workspaceone.com
Sep 9, 17:24 EDT
Update - VMware Workspace ONE has noted partial recovery with SaaS environments.

Operations teams continue to actively work towards complete recovery.

If you have additional questions or concerns, please open a ticket at support.workspaceone.com
Sep 9, 16:06 EDT
Identified - VMware Workspace ONE continues to experience issues.

Operations teams have identified the issue network infrastructure which persists after following standard remediation protocols. Operations teams have escalated the issue with the third party vendor to resolve the issue.

If you have additional questions or concerns, please open a ticket at support.workspaceone.com
Sep 9, 15:24 EDT
Update - VMware Workspace ONE continues to experience issues. Operations teams are actively working to resolve it. If you have additional questions or concerns, please open a ticket at support.workspaceone.com
Sep 9, 15:20 EDT
Investigating - VMware Workspace ONE is investigating reports of issues. We will provide more information shortly. My Workspace ONE portal has been updated for customers affected by this event. System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.
Sep 9, 14:40 EDT
Completed - VMware Workspace ONE is experiencing unforeseen issues with the preventative maintenance, and are aware of availability issues with SaaS environments.

VMware Workspace ONE will be declaring an outage event to track the issue moving forwards.

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.
Sep 9, 14:54 EDT
Update - VMware Workspace ONE noted longer than expected downtime related to the preventative maintenance. Customers may have seen up to 20 minutes of downtime.

Systems are in recovery with complete recovery expected shortly.

If you have additional questions or concerns, please open a ticket at support.workspaceone.com
Sep 9, 14:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 14:00 EDT
Scheduled - VMware Workspace ONE detected intermittent internal connectivity issues between infrastructure within the datacenter. In order to resolve the issue and maintain SLA, preventative maintenance will be carried out.

Maintenance Window:
• Start: Thursday 9th September at 18:00 UTC
• End: Thursday 9th September at 19:00 UTC

Downtime:
We expect no more than 1 minute of downtime for this maintenance

Change:
Failing over network infrastructure in a US based datacenter

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance
No actions required before or after the change

We apologize for the inconvenience and thank you for your patience and continued support.

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.
Sep 9, 12:28 EDT
Sep 8, 2021

No incidents reported.

Sep 7, 2021
Completed - The maintenance activity has been completed.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Thank You,
VMware Horizon Communications Team
Sep 7, 02:42 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 23:30 EDT
Scheduled - Horizon Cloud is undergoing the weekly scheduled maintenance on the Horizon Cloud Control Plane.

Horizon Cloud Maintenance Window:
• Start: Tuesday, September 7, 2021, 03:30 UTC
• End:  Tuesday, September 7, 2021, 06:30 UTC

Impact:
• There will be no impact on end-users and their ability to connect to their desktops
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be temporarily unavailable or may appear offline during this brief downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Thanks for your patience.

Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
Aug 31, 11:45 EDT
Sep 6, 2021
Sep 5, 2021

No incidents reported.

Sep 4, 2021

No incidents reported.

Sep 3, 2021

No incidents reported.

Sep 2, 2021

No incidents reported.