Omnissa Workspace ONE Status

Horizon Cloud Service Next-Gen: Data Center Maintenance - Maintenance Window: Saturday, September 14, 2024, 7:00 UTC – US region

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 2024 - 07:00 UTC

Scheduled - Horizon Cloud Service Next-gen Data Center (US) is performing infrastructure upgrade during the below maintenance window.

Maintenance Window:
•Start: Saturday, September 14, 2024, 07:00 UTC
•End: Saturday, September 14, 2024, 13:00 UTC

Impact:
• During this maintenance, the Administration Console will experience two brief periods of downtime, each lasting between 15 and 30 minutes. Administrative Operations will be temporarily unavailable or may appear offline during these times.
• New desktop launches may be temporarily affected during the maintenance, but existing desktop sessions should remain unaffected.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/6000005).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Sep 14, 2024 07:00-13:00 UTC

Workspace ONE Assist - Germany Operational

Workspace ONE Assist - USA Operational

Workspace ONE Assist - Japan Operational

Workspace ONE Assist - Australia Operational

Workspace ONE Assist - UK Operational

Workspace ONE Assist - Canada Operational

Workspace ONE Email Notification Service 2-US Operational

Workspace ONE Email Notification Service 2-Germany Operational

Workspace ONE Email Notification Service 2-Japan Operational

Workspace ONE Email Notification Service 2-UK Operational

Workspace ONE Assist - Singapore Operational

Horizon Cloud Services Operational

AWS Cloud Control Plane - APAC Operational

Horizon Cloud Control Plane - Australia 2 Operational

Workspace ONE Intelligence Operational

Workspace ONE Data Center Console Access - US Operational

Workspace ONE Data Center Data Ingest - US Operational

Workspace ONE Data Center Console Access - DE Operational

Workspace ONE Data Center Data Ingest - DE Operational

Workspace ONE Data Center Console Access - EMEA Operational

Workspace ONE Data Center Data Ingest - EMEA Operational

Workspace ONE Data Center Console Access - Australia Operational

Workspace ONE Data Center Data Ingest - Australia Operational

Workspace ONE Data Center Console Access - Canada Operational

Workspace ONE Data Center Data Ingest - Canada Operational

Workspace ONE Data Center Console Access - APAC Operational

Workspace ONE Data Center Data Ingest - APAC Operational

Workspace ONE Data Center Console Access - London Operational

Workspace ONE Data Center Data Ingest - London Operational

Workspace ONE Data Center Console Access - GovCloud Operational

Workspace ONE Data Center Data Ingest - GovCloud Operational

Workspace ONE Data Center Console Access - IN Operational

Workspace ONE Data Center Data Ingest - IN Operational

Workspace ONE UEM Operational

Workspace ONE UEM - USA Operational

Workspace ONE UEM - Germany Operational

Workspace ONE UEM - Japan Operational

Workspace ONE UEM - UK Operational

Workspace ONE UEM - Australia Operational

Workspace ONE UEM - Canada Operational

Workspace ONE UEM - Singapore Operational

Cloud Notification Services (for ENS) - Global Operational

My Workspace ONE - Global Operational

App Wrapping Operational

AWCP (for APNs) - Global Operational

SMTP UEM - USA Operational

Workspace ONE UEM - India Operational

Auto-Discovery - USA Operational

VMware Seeded Apps (Workspace One Launcher) - Global Operational

Workspace ONE UEM - GovCloud Operational

Cloud Notification Service (For ENS) - GovCloud Operational

SMTP - GovCloud Operational

Workspace ONE Email Notification Service 2 - GovCloud Operational

Console Access (Horizon Cloud Admin Console) Operational

Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) Operational

Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) 2 Operational

Console Access (Horizon Cloud Admin Console) – AP Japan East Operational

Console Access (Horizon Cloud Admin Console) – EU UK South (London) Operational

Console Access (Horizon Cloud Admin Console) – EU North (Ireland) 2 Operational

Console Access (Horizon Cloud Admin Console) – EU North (Ireland) Operational

Console Access (Horizon Cloud Admin Console) – US West 2 Operational

Console Access (Horizon Cloud Admin Console) – US North Central (Illinois) Operational

Console Access (Horizon Cloud Admin Console) – Germany West Central (Frankfurt) Operational

Horizon Cloud Universal Broker Operational

Horizon Cloud Universal Broker - USA Operational

Horizon Cloud Universal Broker - Europe Operational

Horizon Cloud Universal Broker - APAC Operational

Workspace ONE Experience Workflows Operational

WS1 Experience Workflows-Canada Operational

WS1 Experience Workflows-Australia Operational

WS1 Experience Workflows-UK Operational

WS1 Experience Workflows-Ireland Operational

WS1 Experience Workflows-Germany Operational

WS1 Experience Workflows-US1 Operational

WS1 Experience Workflows-US2 Operational

WS1 Experience Workflows-US3 Operational

WS1 Experience Workflows-Preview Operational

Horizon Cloud Service Next-Gen Under Maintenance

Horizon Cloud Service Next-Gen - United States Operational

Horizon Cloud Service Next-Gen - Germany Operational

Horizon Cloud Service Next-Gen - Ireland Operational

Horizon Cloud Service Next-Gen - Japan Operational

Universal Console - US Under Maintenance

Universal Console - Ireland Operational

Universal Console - Japan Operational

Horizon Portal - Broker - US Under Maintenance

Horizon Portal - Broker - Ireland Operational

Horizon Portal - Broker - Japan Operational

Edge Hub - US Operational

Edge Hub - Ireland Operational

Edge Hub - Japan Operational

VM Hub - US Under Maintenance

VM Hub - Germany Operational

VM Hub - UK Operational

VM Hub - Ireland Operational

VM Hub - Australia Operational

VM Hub - Japan Operational

Regional Data Shard - US Operational

Regional Data Shard - Germany Operational

Regional Data Shard - UK Operational

Regional Data Shard - Ireland Operational

Regional Data Shard - Japan Operational

Regional Data Shard - Australia Operational

VM Hub - India Operational

Regional Data Shard - India Operational

getwsone.com Operational

Workspace ONE Access Operational

Workspace ONE Access - US1 Operational

Workspace ONE Access - US2 Operational

Workspace ONE Access - US3 Operational

Workspace ONE Access - Germany Operational

Workspace ONE Access - Ireland Operational

Workspace ONE Access - UK Operational

Workspace ONE Access - Japan Operational

Workspace ONE Access - Australia Operational

Workspace ONE Access - Canada Operational

Workspace ONE Access - GovCloud Operational

Workspace ONE Access - India Operational

Workspace ONE Hub Services Catalog Operational

Workspace ONE Hub Services Catalog - US1 Operational

Workspace ONE Hub Services Catalog - US2 Operational

Workspace ONE Hub Services Catalog - US3 Operational

Workspace ONE Hub Services Catalog - Germany Operational

Workspace ONE Hub Services Catalog - Ireland Operational

Workspace ONE Hub Services Catalog -UK Operational

Workspace ONE Hub Services Catalog - Japan Operational

Workspace ONE Hub Services Catalog - Australia Operational

Workspace ONE Hub Services Catalog - Canada Operational

Workspace ONE Hub Services - GovCloud Operational

Workspace ONE Hub Services Catalog - India Operational

Cloud Services - US Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Workspace ONE Assist team has scheduled a maintenance activity on Australia region Sep 17, 2024 14:00-20:00 UTC

Workspace ONE Assist team has scheduled a maintenance activity to install Assist 24.03.02 release package on Australia region

Workspace ONE Assist Maintenance Window on Production:
• Start: Tuesday, September 17th, 2024 10:00AM EDT
• End: Tuesday, September 17th, 2024 16:00PM EDT

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• Omnissa will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
Omnissa Workspace ONE Assist Team
Posted on Aug 20, 2024 - 06:57 UTC

Horizon Cloud Service First-Gen: Console Access Weekly Maintenance - Maintenance Window: Wednesday, September 18, 2024, 03:30 UTC - All Regions. Sep 18, 2024 03:30-06:30 UTC

Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:
• Start: Wednesday, September 18, 2024, 03:30 UTC
• End: Wednesday, September 18, 2024, 06:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/6000005).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Posted on Sep 11, 2024 - 15:36 UTC

Workspace ONE UEM: Monthly Data Center Maintenance September 21st, 2024 / GovCloud (Full Region) Sep 21, 2024 15:00-19:00 UTC

Workspace ONE UEM is scheduled to undergo maintenance on September 21st, 2024.

Maintenance Window:
• Start: Saturday, September 21st, 2024, 15:00 UTC
• End: Saturday, September 21st, 2024, 19:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.
Posted on Sep 08, 2024 - 09:07 UTC

Workspace ONE Access and Hub Services Certificate Rotation India (Full Region) Sep 23, 2024 12:30-14:30 UTC

Workspace ONE Access and Hub Services will be replacing the TLS certificate for *.in.wss.workspaceone.com. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Workspace ONE Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Posted on Sep 12, 2024 - 05:55 UTC

Past Incidents

Sep 14, 2024

Unresolved incident: Horizon Cloud Service Next-Gen: Data Center Maintenance - Maintenance Window: Saturday, September 14, 2024, 7:00 UTC – US region.

Sep 13, 2024

Workspace ONE UEM: 09132024 - FedRAMP Availability Issues / United States (Full Region)

Resolved - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support. Operations teams will continue to monitor system performance levels and investigate the root cause of the issue.

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Sep 13, 17:17 UTC

Update - Omnissa Workspace ONE continues to experience issues.

Operations teams have identified the issue with network infrastructure which persists after following standard remediation protocols.

Operations teams are actively working to resolve the issue.
Sep 13, 16:40 UTC

Identified - Omnissa Workspace ONE is investigating reports of availability issues with SaaS environments.

Operations teams have identified the issue with XXXX infrastructure and are actively working to resolve it.

My Workspace ONE portal has been updated for customers affected by this event.

Please check the myWorkspace ONE portal to confirm if your environment is affected by this event.

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.
Sep 13, 15:58 UTC

Sep 12, 2024

Workspace ONE UEM: Performance issues / United States (Partial Region)

Resolved - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support. Operations teams will continue to monitor system performance levels and investigate the root cause of the issue.

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.
Sep 12, 12:38 UTC

Identified - VMware Workspace ONE is investigating reports of performance degradation issues with Shared SaaS system - CN1688.

My Workspace ONE portal has been updated for customers affected by this event.

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.
Sep 12, 12:23 UTC

Workspace ONE Assist team has scheduled a maintenance activity on UK region

Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE Assist.

Please visit support.workspaceone.com if you need additional assistance.
Sep 12, 05:06 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 00:00 UTC

Scheduled - Workspace ONE Assist team has scheduled a maintenance activity to install Assist 24.03.02 release package on UK region

Workspace ONE Assist Maintenance Window on Production:
• Start: Wednesday, September 11th, 2024 20:00PM EDT
• End: Thursday, September 12th, 2024 02:00AM EDT

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• Omnissa will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
Omnissa Workspace ONE Assist Team
Aug 20, 06:55 UTC

Sep 11, 2024

Horizon Cloud Service First-Gen: Console Access Weekly Maintenance - Maintenance Window: Wednesday, September 11, 2024, 03:30 UTC - All Regions.

Completed - Horizon Cloud Service Console Access Weekly Maintenance is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Sep 11, 04:53 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 03:30 UTC

Scheduled - Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:
• Start: Wednesday, September 11, 2024, 03:30 UTC
• End: Wednesday, September 11, 2024, 06:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/6000005).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Sep 4, 15:37 UTC

Sep 10, 2024

No incidents reported.

Sep 9, 2024

Workspace ONE UEM: CN1380 Performance Degradation / United States (Partial Region)

Resolved - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support. Operations teams will continue to monitor system performance levels and investigate the root cause of the issue.

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.
Sep 9, 21:37 UTC

Update - VMware Workspace ONE has noted improved stability with SaaS environments.

Operations teams continue to actively work towards complete recovery.
Sep 9, 21:11 UTC

Investigating - VMware Workspace ONE is investigating reports of availability issues with Shared SaaS system - CN1380.

My Workspace ONE portal has been updated for customers affected by this event.

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.
Sep 9, 20:53 UTC

Workspace ONE Assist team has scheduled a maintenance activity on Singapore region

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 16:00 UTC

Scheduled - Workspace ONE Assist team has scheduled a maintenance activity to install Assist 24.03.02 release package on Singapore region

Workspace ONE Assist Maintenance Window on Production:
• Start: Monday, September 9th, 2024 12:00PM EDT
• End: Monday, September 9th, 2024 16:00PM EDT

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• Omnissa will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
Omnissa Workspace ONE Assist Team
Aug 20, 06:51 UTC

Sep 8, 2024

Workspace ONE UEM: Monthly Data Center Maintenance September 8th, 2024 / USA (Full Region)

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 01:00 UTC

Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on September 8th, 2024

Maintenance Window:
• Start: Sunday, September 8th, 2024, 1:00 UTC
• End: Sunday, September 8th, 2024, 5:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.
Aug 23, 02:21 UTC

Sep 7, 2024

Workspace ONE UEM: Monthly Data Center Maintenance September 7th, 2024 / Canada (Full Region)

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 01:01 UTC

Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on September 7th, 2024.

Maintenance Window:
• Start: Saturday, September 7th, 2024, 1:00 UTC
• End: Saturday, September 7th, 2024, 5:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.
Aug 23, 02:05 UTC

Workspace ONE UEM: Monthly Data Center Maintenance September 7th, 2024 / Germany (Full Region)

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 01:00 UTC

Workspace ONE UEM: Monthly Data Center Maintenance September 7th, 2024 / United Kingdom (Full Region)

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 01:00 UTC

Sep 6, 2024

Workspace ONE UEM: Monthly Data Center Maintenance September 6th, 2024 / Australia (Full Region)

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 15:01 UTC

Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on September 6th, 2024

Maintenance Window:
• Start: Friday, September 6th, 2024, 15:00 UTC
• End: Friday, September 6th, 2024, 19:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.
Aug 23, 02:00 UTC

Workspace ONE UEM: Monthly Data Center Maintenance September 6th, 2024 / Japan (Full Region)

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 15:01 UTC

Workspace ONE UEM: Monthly Data Center Maintenance September 6th, 2024 / India (Full Region)

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 15:00 UTC

Workspace ONE UEM: Monthly Data Center Maintenance September 6th, 2024 / Singapore (Full Region)

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 15:00 UTC

Horizon Cloud Service First-Gen: Console Access Emergency Maintenance- Maintenance Window: Friday, September 06, 2024, 08:30 UTC - All Regions.

Completed - Horizon Cloud Service Console Access Emergency Maintenance is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Sep 6, 09:48 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 08:30 UTC

Scheduled - Horizon Cloud Service First-Gen will be undergoing an emergency maintenance on the Horizon Cloud Console Access.

Maintenance Window:
• Start: Friday, September 06, 2024, 08:30 UTC
• End: Friday, September 06, 2024, 12:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/6000005).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Sep 6, 07:23 UTC

Sep 5, 2024

Workspace ONE Access and Hub Services: Login Issues / United States (Partial Region)

Resolved - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support.
Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Sep 5, 16:31 UTC

Monitoring - Workspace ONE Access and Hub Services has completed actions to remediate the issues and confirm that the services are available.
Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.
Sep 5, 15:53 UTC

Investigating - Workspace ONE Access and Hub Services is investigating reports of issues with vmwareidentity.com logins. We will provide more information shortly.
Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Sep 5, 15:22 UTC

Workspace ONE Assist team has scheduled a maintenance activity on USA region

Completed - The scheduled maintenance has been completed.
Sep 5, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 04:00 UTC

Scheduled - Workspace ONE Assist team has scheduled a maintenance activity to install Assist 24.03.02 release package on USA region

Workspace ONE Assist Maintenance Window on Production:
• Start: Thursday, September 5th, 2024 12:00AM EDT
• End: Thursday, September 5th, 2024 06:00AM EDT

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• Omnissa will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
Omnissa Workspace ONE Assist Team
Aug 20, 06:48 UTC

Sep 4, 2024

Horizon Cloud Service First-Gen: Console Access Weekly Maintenance - Maintenance Window: Wednesday, September 04, 2024, 03:30 UTC - All Regions.

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 03:30 UTC

Scheduled - Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:
• Start: Wednesday, September 04, 2024, 03:30 UTC
• End: Wednesday, September 04, 2024, 06:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/6000005).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Aug 28, 15:46 UTC

Workspace ONE Access and Hub Services database maintenance US GovCloud (Full Region)

Completed - The scheduled maintenance has been completed.
Sep 4, 04:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 00:00 UTC

Scheduled - Workspace ONE Access and Hub Services are performing maintenance on databases in US GovCloud for domains access.gc.workspaceone-gov.com on Tuesday, 9/03/2024 between 5:00 and 9:00 pm PDT. Services will remain accessible during the update with only a few minutes of possibly slower response times and, in some cases, a small number of failed requests that are expected to succeed on retry.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Aug 27, 19:10 UTC

Sep 3, 2024

No incidents reported.

Sep 2, 2024

Workspace ONE UEM: Connectivity issues / Germany (Partial Region)

Resolved - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support.

Customers leveraging on-premise hosted VMware Workspace ONE integration modules such as VMware Workspace ONE Cloud Connector (ACC), VMware Tunnel, Mobile Access Gateway (MAG), Secure Email Gateway (SEG) may experience residual issues as a result of the outage. VMware Workspace ONE recommends restarting the impacted integration modules as a troubleshooting measure. If issues persist, please engage VMware Workspace ONE Support for further assistance.

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.
Sep 2, 13:46 UTC

Update - VMware Workspace ONE has noted improved stability with SaaS environments.

Operations teams continue to actively work towards complete recovery.
Sep 2, 12:54 UTC

Update - VMware Workspace ONE continues to experience issues.

Operations teams have escalated the issue with the third party vendor to resolve the issue.
Sep 2, 12:05 UTC

Update - VMware Workspace ONE continues to experience issues.

Operations teams have identified the issue network infrastructure which persists after following standard remediation protocols.

Operations teams are actively working to resolve the issue.
Sep 2, 11:27 UTC

Identified - VMware Workspace ONE detected issues which may have impacted availability for SaaS environments.

Customers leveraging on-premise hosted VMware Workspace ONE integration modules such as VMware Workspace ONE Cloud Connector (ACC), VMware Enterprise System Connect (VESC), VMware Tunnel, Mobile Access Gateway (MAG), Secure Email Gateway (SEG) may experience issues as a result of the issues. We will provide more information shortly.

My Workspace ONE portal has been updated for customers affected by this event.

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.
Sep 2, 11:11 UTC

Workspace ONE Assist team has scheduled a maintenance activity on Canada region

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 05:00 UTC

Scheduled - Workspace ONE Assist team has scheduled a maintenance activity to install Assist 24.03.02 release package on Canada region

Workspace ONE Assist Maintenance Window on Production:
• Start: Monday, September 2nd, 2024 01:00AM EDT
• End: Monday, September 2nd, 2024 05:00AM EDT

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• Omnissa will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
Omnissa Workspace ONE Assist Team
Aug 20, 06:46 UTC

Sep 1, 2024

Horizon Cloud Service Next-Gen: Data Center Maintenance - Maintenance Window: Sunday, September 01, 2024, 02:30 UTC

Completed - Horizon Cloud Service Next Gen: Data Center Maintenance is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Sep 1, 06:13 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 02:30 UTC

Scheduled - Horizon Cloud Next-gen Data Center (All region) is performing infrastructure upgrade during the below maintenance window.

Maintenance Window:
• Start: Sunday, September 01, 2024, 02:30 UTC
• End: Sunday, September 01, 2024, 07:30 UTC

Impact:
• This maintenance will lead to approximately 5 Minutes of downtime within the 5-hour maintenance window.
• New desktop launches would be affected during this period, while existing desktop sessions should remain unaffected.
• The provisioning of new pool VMs and expansion of existing pools may experience failures during the maintenance window.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/6000005).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete
Aug 23, 16:22 UTC

Aug 31, 2024

No incidents reported.