VMware Workspace ONE Status

All Systems Operational

HCS Cloud Hosted on IBM/SL - GERMANY - Frankfurt Operational

HCS Cloud Hosted on IBM/SL - JAPAN - Tokyo Operational

HCS Cloud Hosted on IBM/SL - UK - Chessington Operational

HCS Cloud Hosted on IBM/SL - USA - Northern California Operational

HCS Cloud Hosted on IBM/SL - USA - Texas Operational

HCS Cloud Hosted on IBM/SL - USA - Virginia Operational

Cloud Control Plane-Universal Broker - USA Operational

Cloud Control Plane-Universal Broker - APAC Operational

Cloud Control Plane-Universal Broker - Europe Operational

AWS Cloud Control Plane - APAC Operational

AWS Cloud Control Plane - Europe Operational

AWS Cloud Control Plane - USA Operational

Workspace-One-UEM - USA Operational

WS1 Data Center Console Access - US Operational

WS1 Data Center Data Ingest - US Operational

WS1 Data Center Console Access - DE Operational

WS1 Data Center Data Ingest - DE Operational

WS1 Data Center Console Access - EMEA Operational

WS1 Data Center Data Ingest - EMEA Operational

WS1 Data Center Console Access - Australia Operational

WS1 Data Center Data Ingest - Australia Operational

WS1 Data Center Console Access - Canada Operational

WS1 Data Center Data Ingest - Canada Operational

WS1 Data Center Console Access - APAC Operational

WS1 Data Center Data Ingest - APAC Operational

WS1 Data Center Console Access - London Operational

WS1 Data Center Data Ingest - London Operational

Workspace ONE Assist - Germany Operational

Workspace ONE Assist - USA Operational

Workspace ONE Assist - Australia Operational

Workspace ONE Assist - UK Operational

Workspace ONE Assist - Canada Operational

Workspace ONE UEM - USA Operational

Workspace ONE UEM - Germany Operational

Workspace ONE UEM - Japan Operational

Workspace ONE UEM - UK Operational

Workspace ONE UEM - Australia Operational

Workspace ONE UEM - Canada Operational

Workspace ONE UEM - Hong Kong Operational

Workspace ONE UEM - Singapore Operational

Workspace ONE UEM - India Operational

Cloud Notification Services (for ENS) - Global Operational

My Workspace ONE - Global Operational

App Wrapping Operational

AWCP (for APNs) - Global Operational

Access - US1 Operational

Hub Services Catalog - US1 Operational

Access - US2 Operational

Hub Services Catalog - US2 Operational

Access - US3 Operational

Hub Services Catalog - US3 Operational

Access - Germany Operational

Hub Services Catalog - Germany Operational

Access - Ireland Operational

Hub Services Catalog - Ireland Operational

Access - UK Operational

Access -Japan Operational

Access - Australia Operational

Access - Canada Operational

Hub Services Catalog -UK Operational

Hub Services Catalog - Japan Operational

Hub Services Catalog - Australia Operational

Hub Services Catalog - Canada Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

NA1 Console UI Under Maintenance Dec 4, 17:00-20:00 EST

Workspace ONE Intelligence UI Console will be undergoing maintenance to improve the dashboard and reporting features.
Posted on Dec 1, 16:07 EST

AU1 Console Access Under Maintenance Dec 7, 04:00-07:00 EST

Workspace ONE Intelligence UI Console will be undergoing maintenance to improve the dashboard and reporting features.
Posted on Dec 1, 16:11 EST

CA1 Console Access Under Maintenance Dec 7, 13:00-16:00 EST

Workspace ONE Intelligence UI Console will be undergoing maintenance to improve the dashboard and reporting features.
Posted on Dec 1, 16:09 EST

AP1 Console Access Under Maintenance Dec 7, 14:30-17:30 EST

Workspace ONE Intelligence UI Console will be undergoing maintenance to improve the dashboard and reporting features.
Posted on Dec 1, 16:11 EST

EU1 Console Access Under Maintenance Dec 8, 14:30-17:30 EST

Workspace ONE Intelligence UI Console will be undergoing maintenance to improve the dashboard and reporting features.
Posted on Dec 1, 16:17 EST

EU2 Console Access Under Maintenance Dec 8, 16:00-19:00 EST

Workspace ONE Intelligence UI Console will be undergoing maintenance to improve the dashboard and reporting features.
Posted on Dec 1, 16:19 EST

UK1 Console Access Under Maintenance Dec 8, 17:30-20:30 EST

Workspace ONE Intelligence UI Console will be undergoing maintenance to improve the dashboard and reporting features.
Posted on Dec 1, 16:21 EST

Past Incidents

Dec 3, 2020

No incidents reported today.

Dec 2, 2020

Sandbox Console UI Under Maintenance

Completed - The scheduled maintenance has been completed.
Dec 2, 18:05 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 17:00 EST

Scheduled - Workspace ONE Intelligence UI Console will be undergoing maintenance to improve the dashboard and reporting features.
Dec 1, 16:05 EST

Sandbox Console Under Maintenance

Completed - The scheduled maintenance has been completed.
Dec 2, 08:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 05:00 EST

Scheduled - Workspace ONE Intelligence UI Console will be undergoing maintenance to improve the dashboard and reporting features.
Dec 1, 16:01 EST

Horizon Cloud Control Plane Weekly Maintenance Window: Wednesday, December 02, 2020 at 04:45 UTC

Completed - The scheduled maintenance has been completed.
Dec 2, 04:41 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 23:45 EST

Scheduled - We are undergoing regularly scheduled maintenance on the Horizon Cloud Control Plane.

Horizon Cloud Maintenance Window:
• Start: Wednesday, December 02, 2020 at 04:45 UTC
• End: Wednesday, December 02, 2020 at 08:45 UTC

Impacted:
• There will be no impact to end users and their ability to connect to their desktops
• During this maintenance there will be a brief 1min downtime on the administration console in which administrative functions will be temporarily unavailable or may appear offline.

Impact Duration:
• During the maintenance work window, there will be 01-minute impact expected.

We apologize for any inconvenience caused.

Additional Information and Support:
• If you are experiencing any issues after this maintenance window, please open a Support Request by calling 1-877-4VMWARE, or by filing a request from MyVMware at http://my.vmware.com.

Thank You,
VMware Horizon Communications Team
Dec 1, 23:37 EST

Dec 1, 2020

JAPAN - Tokyo - Horizon Cloud Emergency Maintenance Window: Tuesday, December 01, 2020 at 18:00 UTC

Completed - The scheduled maintenance has been completed.
Dec 1, 13:31 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 13:00 EST

Scheduled - Please be advised that Horizon Cloud will be performing emergency maintenance.

Maintenance Details:

Horizon Cloud Service is performing emergency maintenance to resolve a critical issue for the Data Centre location you are located in during this maintenance window.

Horizon Cloud Emergency Maintenance Window:
• Start: Tuesday, December 01, 2020 at 18:00 UTC
• End: Tuesday, December 01, 2020 at 18:30 UTC
• Data Centre: JAPAN - Tokyo

Impacted:
• Virtual Desktops power operations - During this window power operations to existing virtual desktops will be impacted.

Impact Duration:
• During the maintenance work window, there will be 10 minutes of customer impact expected.

Additional Information and Support:
If you are experiencing any issues after this maintenance window, please open a Support Request by calling 1-877-4VMWARE, or by filing a request from MyVMware at http://my.vmware.com

Thank You,
VMware Horizon Communications Team
Dec 1, 09:51 EST

Nov 30, 2020

No incidents reported.

Nov 29, 2020

No incidents reported.

Nov 28, 2020

No incidents reported.

Nov 27, 2020

No incidents reported.

Nov 26, 2020

No incidents reported.

Nov 25, 2020

No incidents reported.

Nov 24, 2020

Horizon Cloud Control Plane Weekly Maintenance Window: Tuesday, November 24, 2020 at 07:45 UTC

Completed - The scheduled maintenance has been completed.
Nov 24, 06:31 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 04:58 EST

Scheduled - We are undergoing regularly scheduled maintenance on the Horizon Cloud Control Plane.

Horizon Cloud Maintenance Window:
• Start: Tuesday, November 24, 2020 at 07:45 UTC
• End: Tuesday, November 24, 2020 at 11:45 UTC

Impacted:
• There will be no impact to end users and their ability to connect to their desktops
• During this maintenance there will be a brief 1min downtime on the administration console in which administrative functions will be temporarily unavailable or may appear offline.

Impact Duration:
• During the maintenance work window, there will be 01-minute impact expected.

We apologize for any inconvenience caused.

Additional Information and Support:
• If you are experiencing any issues after this maintenance window, please open a Support Request by calling 1-877-4VMWARE, or by filing a request from MyVMware at http://my.vmware.com.

Thank You,
VMware Horizon Communications Team
Nov 24, 04:58 EST

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

JAPAN - Tokyo - Horizon Cloud - Maintenance Window - Saturday, November 21, 2020 at 18:00 UTC

Completed - Dear Valued Customer,

As per the update from DevOps team, the maintenance has been Aborted and will keep you posted with new schedule.

Apologies for the inconvenience caused.

Thank You,
VMware Horizon Communications Team
Nov 21, 13:20 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 13:00 EST

Scheduled - Maintenance Details:
Horizon Cloud Service is performing management device upgrade on Data Centre location you are located in during this maintenance window.

Horizon Cloud Maintenance Window:
• Start: Saturday, November 21, 2020 at 18:00 UTC
• End: Saturday, November 21, 2020 at 21:00 UTC
• Data Centre: JAPAN - Tokyo

Impact Duration:
During the maintenance work window, there will be 30 minutes of customer impact expected.

Impacted
• For Admins:
Intermittently customer admin will not be able to perform Provisioning & power operations of VDI's from the admin portal for the amount of 30 mins in the total schedule window
• For Users:
Intermittently new users connections will be impacted for 15 mins of the total time window

Not Impacted:
All the portal availability, connected/existing user sessions will be working fine as expected.

Additional Information and Support:
• VMware will provide additional updates to this page (http://status.horizon.vmware.com) until this has been resolved.
• If you are experiencing any issues after this maintenance window, please open a Support Request by calling 1-877-4VMWARE, or by filing a request from MyVMware at http://my.vmware.com .

Thank you,
Horizon Cloud Team
Nov 15, 22:50 EST

Nov 20, 2020

Workspace ONE Access Virtual Apps Collections Administration Issue

Resolved - The issue is now resolved, the fix deployment is complete. We apologize for the inconvenience and thank you for your patience and continued support.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.

Please visit https://support.workspaceone.com if you need additional assistance.
Nov 20, 21:36 EST

Update - Workspace ONE Access has completed testing of the fix and is deploying the change.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems. Please visit https://support.workspaceone.com if you need additional assistance.
Nov 20, 19:49 EST

Identified - Workspace ONE Access and Hub Services has identified an issue in the Workspace ONE Access Administration console Virtual Apps Collections page. Administrators may not be able to edit existing Citrix Virtual Apps Collections.

A fix is being implemented and will be deployed once testing has been completed.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems. Please visit https://support.workspaceone.com if you need additional assistance.
Nov 20, 15:20 EST

Nov 19, 2020

119112020 - Some US Environments Experiencing Performance issues

Resolved - Status: RESOLVED
The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support.
System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.

Please visit support.workspaceone.com should you need additional assistance.

Status: MONITORING
We are continuing to monitor for any further issues.

Status: MONITORING
VMware Workspace ONE has noted improved stability with SaaS environments.
Operations teams are continuing to monitor.

If you have additional questions or concerns, please open a ticket at support.workspaceone.com

Status: IDENTIFIED
VMware Workspace ONE is experiencing contention at a database level which persists after following standard remediation protocols.

Operations teams are actively working to alleviate the contention and resolve the issue.

Status: INVESTIGATING
VMware Workspace ONE is investigating latency issues. We will provide more information shortly.
My Workspace ONE portal has been updated for customers affected by this event.

Please visit support.workspaceone.com if you need additional assistance.
Nov 19, 13:06 EST

119112020 - Some US Environments Experiencing Performance issues

Generic Timeseries data ingestion degraded

Resolved - This incident has been resolved.
Nov 19, 04:55 EST

Update - We are continuing to monitor for any further issues.
Nov 19, 04:55 EST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 19, 00:54 EST

Identified - Workspace ONE Intelligence is investigating performance issues related to Generic Timeseries data ingestion. The underlying issue has been identified and we are working towards recovery.
Nov 19, 00:41 EST