All Systems Operational
Workspace ONE Assist - Germany Operational
Workspace ONE Assist - USA Operational
Workspace ONE Assist - Japan Operational
Workspace ONE Assist - Australia Operational
Workspace ONE Assist - UK Operational
Workspace ONE Assist - Canada Operational
Workspace ONE Email Notification Service 2-US Operational
Workspace ONE Email Notification Service 2-Germany Operational
Workspace ONE Email Notification Service 2-Japan Operational
Workspace ONE Email Notification Service 2-UK Operational
Workspace ONE Assist - Singapore Operational
Horizon Cloud Services Operational
AWS Cloud Control Plane - APAC Operational
Horizon Cloud Control Plane - Australia 2 Operational
Workspace ONE Intelligence Operational
Workspace ONE Data Center Console Access - US Operational
Workspace ONE Data Center Data Ingest - US Operational
Workspace ONE Data Center Console Access - DE Operational
Workspace ONE Data Center Data Ingest - DE Operational
Workspace ONE Data Center Console Access - EMEA Operational
Workspace ONE Data Center Data Ingest - EMEA Operational
Workspace ONE Data Center Console Access - Australia Operational
Workspace ONE Data Center Data Ingest - Australia Operational
Workspace ONE Data Center Console Access - Canada Operational
Workspace ONE Data Center Data Ingest - Canada Operational
Workspace ONE Data Center Console Access - APAC Operational
Workspace ONE Data Center Data Ingest - APAC Operational
Workspace ONE Data Center Console Access - London Operational
Workspace ONE Data Center Data Ingest - London Operational
Workspace ONE Data Center Console Access - GovCloud Operational
Workspace ONE Data Center Data Ingest - GovCloud Operational
Workspace ONE Data Center Console Access - IN Operational
Workspace ONE Data Center Data Ingest - IN Operational
Workspace ONE Data Center Console Access - Singapore Operational
Workspace ONE Data Center Data Ingest - Singapore Operational
Workspace ONE UEM Operational
Workspace ONE UEM - USA Operational
Workspace ONE UEM - Germany Operational
Workspace ONE UEM - Japan Operational
Workspace ONE UEM - UK Operational
Workspace ONE UEM - Australia Operational
Workspace ONE UEM - Canada Operational
Workspace ONE UEM - Singapore Operational
Cloud Notification Services (for ENS) - Global Operational
My Workspace ONE - Global Operational
App Wrapping Operational
AWCP (for APNs) - Global Operational
SMTP UEM - USA Operational
Workspace ONE UEM - India Operational
Auto-Discovery - USA Operational
VMware Seeded Apps (Workspace One Launcher) - Global Operational
Workspace ONE UEM - GovCloud Operational
Cloud Notification Service (For ENS) - GovCloud Operational
SMTP - GovCloud Operational
Workspace ONE Email Notification Service 2 - GovCloud Operational
Console Access (Horizon Cloud Admin Console) Operational
Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) Operational
Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) 2 Operational
Console Access (Horizon Cloud Admin Console) – AP Japan East Operational
Console Access (Horizon Cloud Admin Console) – EU UK South (London) Operational
Console Access (Horizon Cloud Admin Console) – EU North (Ireland) 2 Operational
Console Access (Horizon Cloud Admin Console) – EU North (Ireland) Operational
Console Access (Horizon Cloud Admin Console) – US West 2 Operational
Console Access (Horizon Cloud Admin Console) – US North Central (Illinois) Operational
Console Access (Horizon Cloud Admin Console) – Germany West Central (Frankfurt) Operational
Horizon Cloud Universal Broker Operational
Horizon Cloud Universal Broker - USA Operational
Horizon Cloud Universal Broker - Europe Operational
Horizon Cloud Universal Broker - APAC Operational
Workspace ONE Experience Workflows Operational
WS1 Experience Workflows-Canada Operational
WS1 Experience Workflows-Australia Operational
WS1 Experience Workflows-UK Operational
WS1 Experience Workflows-Ireland Operational
WS1 Experience Workflows-Germany Operational
WS1 Experience Workflows-US1 Operational
WS1 Experience Workflows-US2 Operational
WS1 Experience Workflows-US3 Operational
WS1 Experience Workflows-Preview Operational
Horizon Cloud Service Next-Gen Operational
Horizon Cloud Service Next-Gen - United States Operational
Horizon Cloud Service Next-Gen - Germany Operational
Horizon Cloud Service Next-Gen - Ireland Operational
Horizon Cloud Service Next-Gen - Japan Operational
Universal Console - US Operational
Universal Console - Ireland Operational
Universal Console - Japan Operational
Horizon Portal - Broker - US Operational
Horizon Portal - Broker - Ireland Operational
Horizon Portal - Broker - Japan Operational
Edge Hub - US Operational
Edge Hub - Ireland Operational
Edge Hub - Japan Operational
VM Hub - US Operational
VM Hub - Germany Operational
VM Hub - UK Operational
VM Hub - Ireland Operational
VM Hub - Australia Operational
VM Hub - Japan Operational
Regional Data Shard - US Operational
Regional Data Shard - Germany Operational
Regional Data Shard - UK Operational
Regional Data Shard - Ireland Operational
Regional Data Shard - Japan Operational
Regional Data Shard - Australia Operational
VM Hub - India Operational
Regional Data Shard - India Operational
getwsone.com Operational
Workspace ONE Access Operational
Workspace ONE Access - US1 Operational
Workspace ONE Access - US2 Operational
Workspace ONE Access - US3 Operational
Workspace ONE Access - Germany Operational
Workspace ONE Access - Ireland Operational
Workspace ONE Access - UK Operational
Workspace ONE Access - Japan Operational
Workspace ONE Access - Australia Operational
Workspace ONE Access - Canada Operational
Workspace ONE Access - GovCloud Operational
Workspace ONE Access - India Operational
Workspace ONE Access - Singapore Operational
Workspace ONE Hub Services Catalog Operational
Workspace ONE Hub Services Catalog - US1 Operational
Workspace ONE Hub Services Catalog - US2 Operational
Workspace ONE Hub Services Catalog - US3 Operational
Workspace ONE Hub Services Catalog - Germany Operational
Workspace ONE Hub Services Catalog - Ireland Operational
Workspace ONE Hub Services Catalog -UK Operational
Workspace ONE Hub Services Catalog - Japan Operational
Workspace ONE Hub Services Catalog - Australia Operational
Workspace ONE Hub Services Catalog - Canada Operational
Workspace ONE Hub Services - GovCloud Operational
Workspace ONE Hub Services Catalog - India Operational
Workspace ONE Hub Services Catalog - Singapore Operational
Omnissa Connect Operational
Cloud Services - US Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:
• Start: Wednesday, February 12, 2025, 03:30 UTC
• End: Wednesday, February 12, 2025, 06:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Posted on Feb 05, 2025 - 15:35 UTC
Updated start date: Omnissa Access and Workspace ONE Hub Services are performing a maintenance update in Japan for domain *.vmwareidentity.asia on February 12, 2025 (was February 5), between 6pm and 7pm UTC. Services will remain accessible during the update.

Support for the TLS 1.3 protocol will be added to the Omnissa Access Certificate Authentication Service (CAS), which is used for Certificate Authentication (cloud deployment) and Mobile SSO (for Apple) authentication methods. These changes may affect device profiles and network configurations, such as firewalls and proxies, that rely on specific CAS hostnames for identity preferences and traffic filtering.

This change may impact end-user experience. Refer to https://kb.omnissa.com/s/article/6000720 for details and required actions.

For background information about the TLS 1.3 protocol support, refer to https://kb.omnissa.com/s/article/6000726.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Posted on Feb 06, 2025 - 02:05 UTC
The changes introduced during the scheduled maintenance announced in https://status.workspaceone.com/incidents/xpdls58f2g9n were rolled back.

Omnissa Access and Workspace ONE Hub Services are performing a maintenance update in Australia for domain *.vmwareidentity.com.au on February 12, 2025, between 6pm and 7pm UTC. Services will remain accessible during the update.

Support for the TLS 1.3 protocol will be added to the Omnissa Access Certificate Authentication Service (CAS), which is used for Certificate Authentication (cloud deployment) and Mobile SSO (for Apple) authentication methods. These changes may affect device profiles and network configurations, such as firewalls and proxies, that rely on specific CAS hostnames for identity preferences and traffic filtering.

This change may impact end-user experience. Refer to https://kb.omnissa.com/s/article/6000720 for details and required actions.

For background information about the TLS 1.3 protocol support, refer to https://kb.omnissa.com/s/article/6000726.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Posted on Feb 06, 2025 - 18:27 UTC
The changes introduced during the scheduled maintenance announced in https://status.workspaceone.com/incidents/0kv7f5m19dqp were rolled back.

Omnissa Access and Workspace ONE Hub Services are performing a maintenance update in India for domain *.in.wss.workspaceone.com on February 12, 2025, between 6pm and 7pm UTC. Services will remain accessible during the update.

Support for the TLS 1.3 protocol will be added to the Omnissa Access Certificate Authentication Service (CAS), which is used for Certificate Authentication (cloud deployment) and Mobile SSO (for Apple) authentication methods. These changes may affect device profiles and network configurations, such as firewalls and proxies, that rely on specific CAS hostnames for identity preferences and traffic filtering.

This change may impact end-user experience. Refer to https://kb.omnissa.com/s/article/6000720 for details and required actions.

For background information about the TLS 1.3 protocol support, refer to https://kb.omnissa.com/s/article/6000726.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Posted on Feb 06, 2025 - 18:27 UTC
The changes introduced during the scheduled maintenance announced in https://status.workspaceone.com/incidents/nfdr1ml4ct0t were rolled back.

Omnissa Access and Workspace ONE Hub Services are performing a maintenance update in Singapore for domain *.sg.wss.workspaceone.com on February 12, 2025, between 6pm and 7pm UTC. Services will remain accessible during the update.

Support for the TLS 1.3 protocol will be added to the Omnissa Access Certificate Authentication Service (CAS), which is used for Certificate Authentication (cloud deployment) and Mobile SSO (for Apple) authentication methods. These changes may affect device profiles and network configurations, such as firewalls and proxies, that rely on specific CAS hostnames for identity preferences and traffic filtering.

This change may impact end-user experience. Refer to https://kb.omnissa.com/s/article/6000720 for details and required actions.

For background information about the TLS 1.3 protocol support, refer to https://kb.omnissa.com/s/article/6000726.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Posted on Feb 06, 2025 - 18:28 UTC
Omnissa Access and Workspace ONE Hub Services are performing a maintenance update in the United Kingdom for domain *.vmwareidentity.co.uk on February 12, 2025, between 9pm and 10pm UTC. Services will remain accessible during the update.

Support for the TLS 1.3 protocol will be added to the Omnissa Access Certificate Authentication Service (CAS), which is used for Certificate Authentication (cloud deployment) and Mobile SSO (for Apple) authentication methods. These changes may affect device profiles and network configurations, such as firewalls and proxies, that rely on specific CAS hostnames for identity preferences and traffic filtering.

This change may impact end-user experience. Refer to https://kb.omnissa.com/s/article/6000720 for details and required actions.

For background information about the TLS 1.3 protocol support, refer to https://kb.omnissa.com/s/article/6000726.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Posted on Feb 06, 2025 - 02:09 UTC
Omnissa Access and Workspace ONE Hub Services are performing a maintenance update in Germany for domain *.vmwareidentity.de on February 12, 2025, between 9pm and 10pm UTC. Services will remain accessible during the update.

Support for the TLS 1.3 protocol will be added to the Omnissa Access Certificate Authentication Service (CAS), which is used for Certificate Authentication (cloud deployment) and Mobile SSO (for Apple) authentication methods. These changes may affect device profiles and network configurations, such as firewalls and proxies, that rely on specific CAS hostnames for identity preferences and traffic filtering.

This change may impact end-user experience. Refer to https://kb.omnissa.com/s/article/6000720 for details and required actions.

For background information about the TLS 1.3 protocol support, refer to https://kb.omnissa.com/s/article/6000726.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Posted on Feb 06, 2025 - 02:18 UTC
Omnissa Access and Workspace ONE Hub Services are performing a maintenance update in Europe for *.vmwareidentity.eu on February 12, 2025, between 9pm and 10pm UTC. Services will remain accessible during the update.

Support for the TLS 1.3 protocol will be added to the Omnissa Access Certificate Authentication Service (CAS), which is used for Certificate Authentication (cloud deployment) and Mobile SSO (for Apple) authentication methods. These changes may affect device profiles and network configurations, such as firewalls and proxies, that rely on specific CAS hostnames for identity preferences and traffic filtering.

This change may impact end-user experience. Refer to https://kb.omnissa.com/s/article/6000720 for details and required actions.

For background information about the TLS 1.3 protocol support, refer to https://kb.omnissa.com/s/article/6000726.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Posted on Feb 06, 2025 - 02:13 UTC
Update - Updated start date: Omnissa Access and Workspace ONE Hub Services are performing a maintenance update in the United States GovCloud for domain *.access.gc.workspaceone-gov.com on February 14, 2025 (was February 7), between 1am and 2am UTC. Services will remain accessible during the update.

Support for the TLS 1.3 protocol will be added to the Omnissa Access Certificate Authentication Service (CAS), which is used for Certificate Authentication (cloud deployment) and Mobile SSO (for Apple) authentication methods. These changes may affect device profiles and network configurations, such as firewalls and proxies, that rely on specific CAS hostnames for identity preferences and traffic filtering.

This change may impact end-user experience. Refer to https://kb.omnissa.com/s/article/6000720 for details and required actions.

For background information about the TLS 1.3 protocol support, refer to https://kb.omnissa.com/s/article/6000726.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Feb 06, 2025 - 01:32 UTC
Scheduled - Omnissa Access and Workspace ONE Hub Services are performing a maintenance update in the United States GovCloud for domain *.access.gc.workspaceone-gov.com on February 7, 2025, between 1am and 2am UTC. Services will remain accessible during the update.

Support for the TLS 1.3 protocol will be added to the Omnissa Access Certificate Authentication Service (CAS), which is used for Certificate Authentication (cloud deployment) and Mobile SSO (for Apple) authentication methods. These changes may affect device profiles and network configurations, such as firewalls and proxies, that rely on specific CAS hostnames for identity preferences and traffic filtering.

This change may impact end-user experience. Refer to https://kb.omnissa.com/s/article/6000720 for details and required actions.

For background information about the TLS 1.3 protocol support, refer to https://kb.omnissa.com/s/article/6000726.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Jan 22, 2025 - 22:58 UTC
Update - Updated start date: Omnissa Access and Workspace ONE Hub Services are performing a maintenance update in Canada for domain *.vmwareidentity.ca on February 14, 2025 (was February 7), between 2am and 3am UTC. Services will remain accessible during the update.

Support for the TLS 1.3 protocol will be added to the Omnissa Access Certificate Authentication Service (CAS), which is used for Certificate Authentication (cloud deployment) and Mobile SSO (for Apple) authentication methods. These changes may affect device profiles and network configurations, such as firewalls and proxies, that rely on specific CAS hostnames for identity preferences and traffic filtering.

This change may impact end-user experience. Refer to https://kb.omnissa.com/s/article/6000720 for details and required actions.

For background information about the TLS 1.3 protocol support, refer to https://kb.omnissa.com/s/article/6000726.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Feb 06, 2025 - 01:18 UTC
Scheduled - Omnissa Access and Workspace ONE Hub Services are performing a maintenance update in Canada for domain *.vmwareidentity.ca on February 7, 2025, between 2am and 3am UTC. Services will remain accessible during the update.

Support for the TLS 1.3 protocol will be added to the Omnissa Access Certificate Authentication Service (CAS), which is used for Certificate Authentication (cloud deployment) and Mobile SSO (for Apple) authentication methods. These changes may affect device profiles and network configurations, such as firewalls and proxies, that rely on specific CAS hostnames for identity preferences and traffic filtering.

This change may impact end-user experience. Refer to https://kb.omnissa.com/s/article/6000720 for details and required actions.

For background information about the TLS 1.3 protocol support, refer to https://kb.omnissa.com/s/article/6000726.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Jan 22, 2025 - 22:42 UTC
Update - Updated start date: Omnissa Access and Workspace ONE Hub Services are performing a maintenance update in the United States for domain *.workspaceair.com on February 14, 2025 (was February 7), between 2am and 3am UTC. Services will remain accessible during the update.

Support for the TLS 1.3 protocol will be added to the Omnissa Access Certificate Authentication Service (CAS), which is used for Certificate Authentication (cloud deployment) and Mobile SSO (for Apple) authentication methods. These changes may affect device profiles and network configurations, such as firewalls and proxies, that rely on specific CAS hostnames for identity preferences and traffic filtering.

This change may impact end-user experience. Refer to https://kb.omnissa.com/s/article/6000720 for details and required actions.

For background information about the TLS 1.3 protocol support, refer to https://kb.omnissa.com/s/article/6000726.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Feb 06, 2025 - 01:27 UTC
Scheduled - Omnissa Access and Workspace ONE Hub Services are performing a maintenance update in the United States for domain *.workspaceair.com on February 7, 2025, between 2am and 3am UTC. Services will remain accessible during the update.

Support for the TLS 1.3 protocol will be added to the Omnissa Access Certificate Authentication Service (CAS), which is used for Certificate Authentication (cloud deployment) and Mobile SSO (for Apple) authentication methods. These changes may affect device profiles and network configurations, such as firewalls and proxies, that rely on specific CAS hostnames for identity preferences and traffic filtering.

This change may impact end-user experience. Refer to https://kb.omnissa.com/s/article/6000720 for details and required actions.

For background information about the TLS 1.3 protocol support, refer to https://kb.omnissa.com/s/article/6000726.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Jan 22, 2025 - 22:39 UTC
Update - Updated start date: Omnissa Access and Workspace ONE Hub Services are performing a maintenance update in the United States for domain *.vmwareidentity.com on February 14, 2025 (was February 7), between 4am and 5am UTC. Services will remain accessible during the update.

Support for the TLS 1.3 protocol will be added to the Omnissa Access Certificate Authentication Service (CAS), which is used for Certificate Authentication (cloud deployment) and Mobile SSO (for Apple) authentication methods. These changes may affect device profiles and network configurations, such as firewalls and proxies, that rely on specific CAS hostnames for identity preferences and traffic filtering.

This change may impact end-user experience. Refer to https://kb.omnissa.com/s/article/6000720 for details and required actions.

For background information about the TLS 1.3 protocol support, refer to https://kb.omnissa.com/s/article/6000726.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Feb 06, 2025 - 01:29 UTC
Scheduled - Omnissa Access and Workspace ONE Hub Services are performing a maintenance update in the United States for domain *.vmwareidentity.com on February 7, 2025, between 4am and 5am UTC. Services will remain accessible during the update.

Support for the TLS 1.3 protocol will be added to the Omnissa Access Certificate Authentication Service (CAS), which is used for Certificate Authentication (cloud deployment) and Mobile SSO (for Apple) authentication methods. These changes may affect device profiles and network configurations, such as firewalls and proxies, that rely on specific CAS hostnames for identity preferences and traffic filtering.

This change may impact end-user experience. Refer to https://kb.omnissa.com/s/article/6000720 for details and required actions.

For background information about the TLS 1.3 protocol support, refer to https://kb.omnissa.com/s/article/6000726.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Jan 22, 2025 - 22:45 UTC
Update - Updated start date: Omnissa Access and Workspace ONE Hub Services are performing a maintenance update in the United States for domain *.workspaceoneaccess.com on February 14, 2025 (was February 7), between 6am and 7am UTC. Services will remain accessible during the update.

Support for the TLS 1.3 protocol will be added to the Omnissa Access Certificate Authentication Service (CAS), which is used for Certificate Authentication (cloud deployment) and Mobile SSO (for Apple) authentication methods. These changes may affect device profiles and network configurations, such as firewalls and proxies, that rely on specific CAS hostnames for identity preferences and traffic filtering.

This change may impact end-user experience. Refer to https://kb.omnissa.com/s/article/6000720 for details and required actions.

For background information about the TLS 1.3 protocol support, refer to https://kb.omnissa.com/s/article/6000726.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Feb 06, 2025 - 01:31 UTC
Scheduled - Omnissa Access and Workspace ONE Hub Services are performing a maintenance update in the United States for domain *.workspaceoneaccess.com on February 7, 2025, between 6am and 7am UTC. Services will remain accessible during the update.

Support for the TLS 1.3 protocol will be added to the Omnissa Access Certificate Authentication Service (CAS), which is used for Certificate Authentication (cloud deployment) and Mobile SSO (for Apple) authentication methods. These changes may affect device profiles and network configurations, such as firewalls and proxies, that rely on specific CAS hostnames for identity preferences and traffic filtering.

This change may impact end-user experience. Refer to https://kb.omnissa.com/s/article/6000720 for details and required actions.

For background information about the TLS 1.3 protocol support, refer to https://kb.omnissa.com/s/article/6000726.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Jan 22, 2025 - 22:49 UTC
Update - We will be undergoing scheduled maintenance during this time.
Feb 05, 2025 - 11:17 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jan 30, 2025 - 22:07 UTC
Scheduled - Horizon Cloud Service is going to perform a maintenance on the Universal Broker in Japan region during the below rescheduled maintenance window.

Maintenance Window:
•Start: Saturday, February 15, 2025 13:30 UTC
•End: Saturday, February 15, 2025 15:30 UTC

Impact:
•New desktop/ application launches using Universal Broker will be impacted.
•During this maintenance there will be a downtime that can take up to 60 minutes on the Universal Broker Console.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Jan 30, 2025 - 05:48 UTC
Workspace ONE UEM is scheduled to undergo maintenance on February 22nd, 2025.

Maintenance Window:
• Start: Saturday, February 22nd, 2025, 16:00 UTC
• End: Saturday, February 22nd, 2025, 20:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Posted on Feb 02, 2025 - 02:48 UTC
Past Incidents
Feb 10, 2025

No incidents reported today.

Feb 9, 2025

No incidents reported.

Feb 8, 2025
Completed - The scheduled maintenance has been completed.
Feb 8, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 17:00 UTC
Scheduled - Workspace ONE Intelligence and Omnissa Connect will perform routine maintenance in GovCloud.

During maintenance, Intelligence customers can expect the following:

- Data submitted to Intelligence may take longer than normal to appear in the UI, be included in reports, or be processed by Freestyle workflows.

- The Intelligence web console may not be accessible during this time.

In addition, there may be some limited impact to Omnissa Connect functionality including:

- Administrators will not have access to view or launch their subscribed services. If you have the console URL for UEM, Horizon or Access, you will still be able to launch and access with SSO.

- RBAC functionality will not be available.

- Marketplace access will be restricted.

The Workspace ONE Intelligence and Omnissa Connect teams will provide additional status page updates while the maintenance is in progress.

Jan 30, 06:13 UTC
Completed - Maintenance is now complete.
Feb 8, 06:37 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 03:30 UTC
Scheduled - Workspace ONE Intelligence and Omnissa Connect will perform routine maintenance in Germany, India, United Kingdom.

During maintenance, Intelligence customers can expect the following:

- Data submitted to Intelligence may take longer than normal to appear in the UI, be included in reports, or be processed by Freestyle workflows.

- The Intelligence web console may not be accessible during this time.

In addition, there may be some limited impact to Omnissa Connect functionality including:

- Administrators will not have access to view or launch their subscribed services. If you have the console URL for UEM, Horizon or Access, you will still be able to launch and access with SSO.

- RBAC functionality will not be available.

- Marketplace access will be restricted.

The Workspace ONE Intelligence and Omnissa Connect teams will provide additional status page updates while the maintenance is in progress.

Jan 30, 06:06 UTC
Completed - Maintenance is now complete.
Feb 8, 06:36 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 03:31 UTC
Scheduled - Workspace ONE Intelligence and Omnissa Connect will perform routine maintenance in United States.

Only customers using the NA1 will be affected.

During maintenance, Intelligence customers can expect the following:

- Data submitted to Intelligence may take longer than normal to appear in the UI, be included in reports, or be processed by Freestyle workflows.

- The Intelligence web console may not be accessible during this time.

In addition, there may be some limited impact to Omnissa Connect functionality including:

- Administrators will not have access to view or launch their subscribed services. If you have the console URL for UEM, Horizon or Access, you will still be able to launch and access with SSO.

- RBAC functionality will not be available.

- Marketplace access will be restricted.

The Workspace ONE Intelligence and Omnissa Connect teams will provide additional status page updates while the maintenance is in progress.

Jan 30, 06:02 UTC
Feb 7, 2025
Resolved - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support.

Customers leveraging on-premise hosted Omnissa Workspace ONE integration modules such as Omnissa Workspace ONE Cloud Connector (ACC), Omnissa Tunnel, Mobile Access Gateway (MAG), Secure Email Gateway (SEG) may experience residual issues as a result of the outage. Omnissa Workspace ONE recommends restarting the impacted integration modules as a troubleshooting measure. If issues persist, please engage Omnissa Workspace ONE Support for further assistance.

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Feb 7, 20:09 UTC
Monitoring - Omnissa Workspace ONE has noted service stability with AWCM services.

Operations teams continue to monitor towards complete recovery.

Feb 7, 20:03 UTC
Identified - Omnissa Workspace ONE detected issues which may have impacted availability for SaaS environments.

Customers leveraging on-premise hosted Omnissa Workspace ONE integration modules such as Omnissa Workspace ONE Cloud Connector (ACC), Enterprise System Connect (VESC), Omnissa Tunnel, Mobile Access Gateway (MAG), Secure Email Gateway (SEG) may experience issues as a result of the issues. We will provide more information shortly.

Omnissa Cloud Services portal has been updated for customers affected by this event.

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Feb 7, 19:49 UTC
Feb 6, 2025
Resolved - The issue is now resolved after a rollback of the changes introduced during the scheduled maintenance announced in
https://status.workspaceone.com/incidents/t9385bh2xvps. We apologize for the inconvenience and thank you for your patience and continued support.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Feb 6, 01:07 UTC
Monitoring - Omnissa Access and Workspace ONE Hub Services has completed actions to remediate the issues and confirm that the services are available.
Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.

Feb 6, 01:06 UTC
Investigating - Omnissa Access and Workspace ONE Hub Services is investigating reports of issues with login. We will provide more information shortly.
Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Feb 6, 00:17 UTC
Feb 5, 2025
Completed - The scheduled maintenance has been completed.
Feb 5, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 21:00 UTC
Scheduled - Omnissa Access and Workspace ONE Hub Services are performing a maintenance update in Europe for domains *.vmwareidentity.eu and *.vmwareidentity.de on February 5, 2025, between 9pm and 10pm UTC. Services will remain accessible during the update.

Support for the TLS 1.3 protocol will be added to the Omnissa Access Certificate Authentication Service (CAS), which is used for Certificate Authentication (cloud deployment) and Mobile SSO (for Apple) authentication methods. These changes may affect device profiles and network configurations, such as firewalls and proxies, that rely on specific CAS hostnames for identity preferences and traffic filtering.

This change may impact end-user experience. Refer to https://kb.omnissa.com/s/article/6000720 for details and required actions.

For background information about the TLS 1.3 protocol support, refer to https://kb.omnissa.com/s/article/6000726.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Jan 22, 22:33 UTC
Completed - The scheduled maintenance has been completed.
Feb 5, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 21:00 UTC
Scheduled - Omnissa Access and Workspace ONE Hub Services are performing a maintenance update in the United Kingdom for domain *.vmwareidentity.co.uk on February 5, 2025, between 9pm and 10pm UTC. Services will remain accessible during the update.

Support for the TLS 1.3 protocol will be added to the Omnissa Access Certificate Authentication Service (CAS), which is used for Certificate Authentication (cloud deployment) and Mobile SSO (for Apple) authentication methods. These changes may affect device profiles and network configurations, such as firewalls and proxies, that rely on specific CAS hostnames for identity preferences and traffic filtering.

This change may impact end-user experience. Refer to https://kb.omnissa.com/s/article/6000720 for details and required actions.

For background information about the TLS 1.3 protocol support, refer to https://kb.omnissa.com/s/article/6000726.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Jan 22, 22:28 UTC
Completed - The scheduled maintenance has been completed.
Feb 5, 19:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 18:01 UTC
Scheduled - Omnissa Access and Workspace ONE Hub Services are performing a maintenance update in India for domain *.in.wss.workspaceone.com on February 5, 2025, between 6pm and 7pm UTC. Services will remain accessible during the update.

Support for the TLS 1.3 protocol will be added to the Omnissa Access Certificate Authentication Service (CAS), which is used for Certificate Authentication (cloud deployment) and Mobile SSO (for Apple) authentication methods. These changes may affect device profiles and network configurations, such as firewalls and proxies, that rely on specific CAS hostnames for identity preferences and traffic filtering.

This change may impact end-user experience. Refer to https://kb.omnissa.com/s/article/6000720 for details and required actions.

For background information about the TLS 1.3 protocol support, refer to https://kb.omnissa.com/s/article/6000726.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Jan 22, 22:19 UTC
Completed - The scheduled maintenance has been completed.
Feb 5, 19:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 18:01 UTC
Scheduled - Omnissa Access and Workspace ONE Hub Services are performing a maintenance update in Japan for domain *.vmwareidentity.asia on February 5, 2025, between 6pm and 7pm UTC. Services will remain accessible during the update.

Support for the TLS 1.3 protocol will be added to the Omnissa Access Certificate Authentication Service (CAS), which is used for Certificate Authentication (cloud deployment) and Mobile SSO (for Apple) authentication methods. These changes may affect device profiles and network configurations, such as firewalls and proxies, that rely on specific CAS hostnames for identity preferences and traffic filtering.

This change may impact end-user experience. Refer to https://kb.omnissa.com/s/article/6000720 for details and required actions.

For background information about the TLS 1.3 protocol support, refer to https://kb.omnissa.com/s/article/6000726.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Jan 22, 22:10 UTC
Completed - The scheduled maintenance has been completed.
Feb 5, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 18:00 UTC
Scheduled - Omnissa Access and Workspace ONE Hub Services are performing a maintenance update in Singapore for domain *.sg.wss.workspaceone.com on February 5, 2025, between 6pm and 7pm UTC. Services will remain accessible during the update.

Support for the TLS 1.3 protocol will be added to the Omnissa Access Certificate Authentication Service (CAS), which is used for Certificate Authentication (cloud deployment) and Mobile SSO (for Apple) authentication methods. These changes may affect device profiles and network configurations, such as firewalls and proxies, that rely on specific CAS hostnames for identity preferences and traffic filtering.

This change may impact end-user experience. Refer to https://kb.omnissa.com/s/article/6000720 for details and required actions.

For background information about the TLS 1.3 protocol support, refer to https://kb.omnissa.com/s/article/6000726.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Jan 22, 22:23 UTC
Completed - The scheduled maintenance has been completed.
Feb 5, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 18:00 UTC
Scheduled - Omnissa Access and Workspace ONE Hub Services are performing a maintenance update in Australia for domain *.vmwareidentity.com.au on February 5, 2025, between 6pm and 7pm UTC. Services will remain accessible during the update.

Support for the TLS 1.3 protocol will be added to the Omnissa Access Certificate Authentication Service (CAS), which is used for Certificate Authentication (cloud deployment) and Mobile SSO (for Apple) authentication methods. These changes may affect device profiles and network configurations, such as firewalls and proxies, that rely on specific CAS hostnames for identity preferences and traffic filtering.

This change may impact end-user experience. Refer to https://kb.omnissa.com/s/article/6000720 for details and required actions.

For background information about the TLS 1.3 protocol support, refer to https://kb.omnissa.com/s/article/6000726.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Jan 22, 22:14 UTC
Completed - The scheduled maintenance has been completed.
Feb 5, 08:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 05:30 UTC
Scheduled - Omnissa Access and Workspace ONE Hub Services will be performing maintenance in Canada for domain *.vmwareidentity.ca on Wednesday, Feb 5, 2025 between 05:30 - 08:00 AM UTC. During this maintenance, no downtime is expected and the cumulative disruption is expected to be less than a minute.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Jan 30, 11:07 UTC
Completed - The scheduled maintenance has been completed.
Feb 5, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 05:30 UTC
Scheduled - Omnissa Access and Workspace ONE Hub Services will be performing maintenance in United States for domains vmwareidentity.com, workspaceair.com and workspaceoneaccess.com on Wednesday, Feb 5, 2025 between 05:30 - 08:00 UTC. During this maintenance, no downtime is expected and the cumulative disruption is expected to be less than a minute.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Jan 30, 11:04 UTC
Completed - Horizon Cloud Service Console Access Weekly Maintenance is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Feb 5, 05:37 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 03:30 UTC
Scheduled - Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:
• Start: Wednesday, February 05, 2025, 03:30 UTC
• End: Wednesday, February 05, 2025, 06:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Jan 29, 15:35 UTC
Feb 4, 2025
Completed - The scheduled maintenance has been completed.
Feb 4, 08:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 05:30 UTC
Scheduled - Omnissa Access and Workspace ONE Hub Services will be performing maintenance in Ireland for domain *.vmwareidentity.eu on Tuesday, Feb 4, 2025 between 05:30 - 08:00 UTC. During this maintenance, no downtime is expected and the cumulative disruption is expected to be less than a minute.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Jan 30, 10:42 UTC
Completed - The scheduled maintenance has been completed.
Feb 4, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 05:30 UTC
Scheduled - Omnissa Access and Workspace ONE Hub Services will be performing maintenance in Germany for domain *.vmwareidentity.de on Tuesday, Feb 4, 2025 between 05:30 - 08:00 UTC. During this maintenance, no downtime is expected and the cumulative disruption is expected to be less than a minute.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Jan 30, 10:37 UTC
Completed - The scheduled maintenance has been completed.
Feb 4, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 05:30 UTC
Scheduled - Omnissa Access and Workspace ONE Hub Services will be performing maintenance in United Kingdom for domain *.vmwareidentity.co.uk on Tuesday, Feb 4, 2025 between 05:30 - 08:00 UTC. During this maintenance, no downtime is expected and the cumulative disruption is expected to be less than a minute.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Jan 30, 10:40 UTC
Feb 3, 2025
Completed - The scheduled maintenance has been completed.
Feb 3, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 09:00 UTC
Scheduled - Omnissa Access and Workspace ONE Hub Services will be performing maintenance in Japan for domain *.vmwareidentity.asia on Monday, Feb 3, 2025 between 09:00 - 11:30 AM UTC. During this maintenance, no downtime is expected and the cumulative disruption is expected to be less than a minute.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Jan 29, 19:07 UTC
Completed - The scheduled maintenance has been completed.
Feb 3, 10:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 08:00 UTC
Scheduled - Omnissa Access and Workspace ONE Hub Services will be performing maintenance in Australia for domain vmwareidentity.com.au on Monday, Feb 3, 2025 between 08:00 - 10:30 UTC. During this maintenance, no downtime is expected and the cumulative disruption is expected to be less than a minute.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Jan 29, 19:04 UTC
Completed - The scheduled maintenance has been completed.
Feb 3, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 02:30 UTC
Scheduled - Omnissa Access and Workspace ONE Hub Services will be performing maintenance in Singapore for domain *.sg.wss.workspaceone.com on Monday, Feb 3, 2025 between 2:30 - 05:00 UTC. During this maintenance, no downtime is expected and the cumulative disruption is expected to be less than a minute.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Jan 29, 18:55 UTC
Completed - The scheduled maintenance has been completed.
Feb 3, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 02:30 UTC
Scheduled - Omnissa Access and Workspace ONE Hub Services will be performing maintenance in India for domain in.wss.workspaceone.com on Monday, Feb 3, 2025 between 2:30 - 05:00 UTC. During this maintenance, no downtime is expected and the cumulative disruption is expected to be less than a minute.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Jan 29, 18:51 UTC
Feb 2, 2025
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.

Feb 2, 06:06 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 02:00 UTC
Scheduled - Workspace ONE UEM and Assist are scheduled to undergo maintenance on February 2nd, 2025

Maintenance Window:
• Start: Sunday, February 2nd, 2025, 2:00 UTC
• End: Sunday, February 2nd, 2025, 6:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Jan 16, 07:39 UTC
Feb 1, 2025
Completed - Maintenance is now complete.
Feb 1, 05:58 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 03:30 UTC
Scheduled - Workspace ONE Intelligence and Omnissa Connect will perform routine maintenance in Ireland, Japan, Singapore, Australia, Canada.

During maintenance, Intelligence customers can expect the following:

- Data submitted to Intelligence may take longer than normal to appear in the UI, be included in reports, or be processed by Freestyle workflows.

- The Intelligence web console may not be accessible during this time.

In addition, there may be some limited impact to Omnissa Connect functionality including:

- Administrators will not have access to view or launch their subscribed services. If you have the console URL for UEM, Horizon or Access, you will still be able to launch and access with SSO

- RBAC functionality will not be available

- Marketplace access will be restricted

The Workspace ONE Intelligence and Omnissa Connect teams will provide additional status page updates while the maintenance is in progress.

Jan 9, 06:46 UTC
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.

Feb 1, 05:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 02:00 UTC
Scheduled - Workspace ONE UEM and Assist are scheduled to undergo maintenance on February 1st, 2025.

Maintenance Window:
• Start: Saturday, February 1st, 2025, 2:00 UTC
• End: Saturday, February 1st, 2025, 6:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Jan 16, 07:35 UTC
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.

Feb 1, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 02:00 UTC
Scheduled - Workspace ONE UEM and Assist are scheduled to undergo maintenance on February 1st, 2025.

Maintenance Window:
• Start: Saturday, February 1st, 2025, 2:00 UTC
• End: Saturday, February 1st, 2025, 6:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Jan 16, 07:37 UTC
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.

Feb 1, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 02:01 UTC
Scheduled - Workspace ONE UEM and Assist are scheduled to undergo maintenance on February 1st, 2025.

Maintenance Window:
• Start: Saturday, February 1st, 2025, 2:00 UTC
• End: Saturday, February 1st, 2025, 6:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Jan 16, 07:32 UTC
Jan 31, 2025
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.

Jan 31, 19:50 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 16:00 UTC
Scheduled - Workspace ONE UEM and Assist are scheduled to undergo maintenance on January 31st, 2025

Maintenance Window:
• Start: Friday, January 31st, 2025, 16:00 UTC
• End: Friday, January 31st, 2025, 20:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Jan 16, 07:16 UTC
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.

Jan 31, 19:50 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 16:00 UTC
Scheduled - Workspace ONE UEM and Assist are scheduled to undergo maintenance on January 31st, 2025

Maintenance Window:
• Start: Friday, January 31st, 2025, 16:00 UTC
• End: Friday, January 31st, 2025, 20:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Jan 16, 07:24 UTC
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.

Jan 31, 19:50 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 16:00 UTC
Scheduled - Workspace ONE UEM and Assist are scheduled to undergo maintenance on January 31st, 2025

Maintenance Window:
• Start: Friday, January 31st, 2025, 16:00 UTC
• End: Friday, January 31st, 2025, 20:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Jan 16, 07:27 UTC
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.

Jan 31, 19:34 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 16:01 UTC
Scheduled - Workspace ONE UEM and Assist are scheduled to undergo maintenance on January 31st, 2025

Maintenance Window:
• Start: Friday, January 31st, 2025, 16:00 UTC
• End: Friday, January 31st, 2025, 20:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Jan 16, 07:29 UTC
Jan 30, 2025
Completed - Maintenance has been rescheduled for 2025/02/08
Jan 30, 19:08 UTC
Scheduled - Workspace ONE Intelligence will perform routine maintenance in GovCloud.

During maintenance, customers can expect the following:

- Data submitted to Intelligence may take longer than normal to appear in the UI, be included in reports, or be processed by Freestyle workflows.
- The Intelligence web console may not be accessible during this time.

The Workspace ONE Intelligence team will provide additional status page updates while the maintenance is in progress.

Jan 9, 06:53 UTC
Resolved - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support. Operations teams will continue to monitor system performance levels and investigate the root cause of the issue.

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Jan 30, 11:01 UTC
Monitoring - Omnissa Workspace ONE has noted improved stability with SaaS environments.

Operations teams continue to actively work towards complete recovery.

Jan 30, 10:52 UTC
Identified - Omnissa Workspace ONE is investigating reports of performance issues with Shared SaaS system - CN32.

Omnissa Cloud Services portal has been updated for customers affected by this event.

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Jan 30, 10:50 UTC
Jan 29, 2025
Completed - Horizon Cloud Service Console Access Weekly Maintenance is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Jan 29, 04:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 03:30 UTC
Scheduled - Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:
• Start: Wednesday, January 29, 2025, 03:30 UTC
• End: Wednesday, January 29, 2025, 06:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Jan 22, 15:37 UTC
Resolved - The issue is resolved. We apologize for the inconvenience and thank you for your patience and continued support.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Jan 29, 04:28 UTC
Monitoring - Horizon Cloud Service First-Gen has completed actions to remediate the issues and confirm that the services are available.

The operations team identified a problem with Azure Redis connectivity for Universal Broker Service affecting only new desktop and application launches; existing connected sessions remain unaffected. We mitigated the issues by switching to a disaster recovery (DR) Redis instance. We are collaborating with Microsoft to resolve the issue with primary Redis instance.

Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.

Jan 29, 03:36 UTC
Identified - The Horizon Cloud Service first-gen continues to experience issues in the Japan region. The Horizon Cloud Service team has identified the problem and is actively working on a resolution. Thank you.
Jan 29, 03:08 UTC
Investigating - The Horizon Cloud Service first-gen is currently experiencing issue with its Universal Broker service in the Japan region. This may affect end-user access to desktops and applications. We are actively investigating the issue and will provide updates soon.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Jan 29, 02:15 UTC
Jan 28, 2025

No incidents reported.

Jan 27, 2025
Resolved - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support. Operations teams will continue to monitor system performance levels and investigate the root cause of the issue.

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Jan 27, 14:36 UTC
Monitoring - Omnissa Workspace ONE noted reports of performance issues with Shared SaaS environment CN1380 only.

Omnissa has identified the issue with database infrastructure and has initiated failover protocol to recover service.

Post failover, improved stability with the system has been noted.

Omnissa Cloud Services portal has been updated for customers affected by this event.

Please check the Omnissa Cloud Services portal to confirm if your environment is affected by this event.

Jan 27, 14:31 UTC