All Systems Operational
HCS Cloud Hosted on IBM/SL - GERMANY - Frankfurt Operational
HCS Cloud Hosted on IBM/SL - JAPAN - Tokyo Operational
HCS Cloud Hosted on IBM/SL - UK - Chessington Operational
HCS Cloud Hosted on IBM/SL - USA - Northern California Operational
HCS Cloud Hosted on IBM/SL - USA - Texas Operational
HCS Cloud Hosted on IBM/SL - USA - Virginia Operational
Cloud Control Plane-Universal Broker - USA Operational
Cloud Control Plane-Universal Broker - APAC Operational
Cloud Control Plane-Universal Broker - Europe Operational
AWS Cloud Control Plane - APAC Operational
AWS Cloud Control Plane - Europe Operational
AWS Cloud Control Plane - USA Operational
Workspace-One-UEM - USA Operational
WS1 Data Center Console Access - US Operational
WS1 Data Center Data Ingest - US Operational
WS1 Data Center Console Access - DE Operational
WS1 Data Center Data Ingest - DE Operational
WS1 Data Center Console Access - EMEA Operational
WS1 Data Center Data Ingest - EMEA Operational
WS1 Data Center Console Access - Australia Operational
WS1 Data Center Data Ingest - Australia Operational
WS1 Data Center Console Access - Canada Operational
WS1 Data Center Data Ingest - Canada Operational
WS1 Data Center Console Access - APAC Operational
WS1 Data Center Data Ingest - APAC Operational
WS1 Data Center Console Access - London Operational
WS1 Data Center Data Ingest - London Operational
Workspace ONE Assist - Germany Operational
Workspace ONE Assist - USA Operational
Workspace ONE Assist - Australia Operational
Workspace ONE Assist - UK Operational
Workspace ONE Assist - Canada Operational
Workspace ONE UEM - USA Operational
Workspace ONE UEM - Germany Operational
Workspace ONE UEM - Japan Operational
Workspace ONE UEM - UK Operational
Workspace ONE UEM - Australia Operational
Workspace ONE UEM - Canada Operational
Workspace ONE UEM - Hong Kong Operational
Workspace ONE UEM - Singapore Operational
Workspace ONE UEM - India Operational
Cloud Notification Services (for ENS) - Global Operational
My Workspace ONE - Global Operational
App Wrapping Operational
AWCP (for APNs) - Global Operational
Access - US1 Operational
Hub Services Catalog - US1 Operational
Access - US2 Operational
Hub Services Catalog - US2 Operational
Access - US3 Operational
Hub Services Catalog - US3 Operational
Access - Germany Operational
Hub Services Catalog - Germany Operational
Access - Ireland Operational
Hub Services Catalog - Ireland Operational
Access - UK Operational
Access -Japan Operational
Access - Australia Operational
Access - Canada Operational
Hub Services Catalog -UK Operational
Hub Services Catalog - Japan Operational
Hub Services Catalog - Australia Operational
Hub Services Catalog - Canada Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
NA1 Console UI Under Maintenance Dec 4, 17:00-20:00 EST
Workspace ONE Intelligence UI Console will be undergoing maintenance to improve the dashboard and reporting features.
Posted on Dec 1, 16:07 EST
Workspace ONE Intelligence UI Console will be undergoing maintenance to improve the dashboard and reporting features.
Posted on Dec 1, 16:11 EST
Workspace ONE Intelligence UI Console will be undergoing maintenance to improve the dashboard and reporting features.
Posted on Dec 1, 16:09 EST
Workspace ONE Intelligence UI Console will be undergoing maintenance to improve the dashboard and reporting features.
Posted on Dec 1, 16:11 EST
Workspace ONE Intelligence UI Console will be undergoing maintenance to improve the dashboard and reporting features.
Posted on Dec 1, 16:17 EST
Workspace ONE Intelligence UI Console will be undergoing maintenance to improve the dashboard and reporting features.
Posted on Dec 1, 16:19 EST
Workspace ONE Intelligence UI Console will be undergoing maintenance to improve the dashboard and reporting features.
Posted on Dec 1, 16:21 EST
Past Incidents
Dec 3, 2020

No incidents reported today.

Dec 2, 2020
Completed - The scheduled maintenance has been completed.
Dec 2, 18:05 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 17:00 EST
Scheduled - Workspace ONE Intelligence UI Console will be undergoing maintenance to improve the dashboard and reporting features.
Dec 1, 16:05 EST
Completed - The scheduled maintenance has been completed.
Dec 2, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 05:00 EST
Scheduled - Workspace ONE Intelligence UI Console will be undergoing maintenance to improve the dashboard and reporting features.
Dec 1, 16:01 EST
Completed - The scheduled maintenance has been completed.
Dec 2, 04:41 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 23:45 EST
Scheduled - We are undergoing regularly scheduled maintenance on the Horizon Cloud Control Plane.

Horizon Cloud Maintenance Window:
• Start: Wednesday, December 02, 2020 at 04:45 UTC
• End: Wednesday, December 02, 2020 at 08:45 UTC

Impacted:
• There will be no impact to end users and their ability to connect to their desktops
• During this maintenance there will be a brief 1min downtime on the administration console in which administrative functions will be temporarily unavailable or may appear offline.

Impact Duration:
• During the maintenance work window, there will be 01-minute impact expected.

We apologize for any inconvenience caused.

Additional Information and Support:
• If you are experiencing any issues after this maintenance window, please open a Support Request by calling 1-877-4VMWARE, or by filing a request from MyVMware at http://my.vmware.com.

Thank You,
VMware Horizon Communications Team
Dec 1, 23:37 EST
Dec 1, 2020
Completed - The scheduled maintenance has been completed.
Dec 1, 13:31 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 13:00 EST
Scheduled - Please be advised that Horizon Cloud will be performing emergency maintenance.

Maintenance Details:

Horizon Cloud Service is performing emergency maintenance to resolve a critical issue for the Data Centre location you are located in during this maintenance window.

Horizon Cloud Emergency Maintenance Window:
• Start: Tuesday, December 01, 2020 at 18:00 UTC
• End: Tuesday, December 01, 2020 at 18:30 UTC
• Data Centre: JAPAN - Tokyo

Impacted:
• Virtual Desktops power operations - During this window power operations to existing virtual desktops will be impacted.

Impact Duration:
• During the maintenance work window, there will be 10 minutes of customer impact expected.

Additional Information and Support:
If you are experiencing any issues after this maintenance window, please open a Support Request by calling 1-877-4VMWARE, or by filing a request from MyVMware at http://my.vmware.com

Thank You,
VMware Horizon Communications Team
Dec 1, 09:51 EST
Nov 30, 2020

No incidents reported.

Nov 29, 2020

No incidents reported.

Nov 28, 2020

No incidents reported.

Nov 27, 2020

No incidents reported.

Nov 26, 2020

No incidents reported.

Nov 25, 2020

No incidents reported.

Nov 24, 2020
Completed - The scheduled maintenance has been completed.
Nov 24, 06:31 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 04:58 EST
Scheduled - We are undergoing regularly scheduled maintenance on the Horizon Cloud Control Plane.

Horizon Cloud Maintenance Window:
• Start: Tuesday, November 24, 2020 at 07:45 UTC
• End: Tuesday, November 24, 2020 at 11:45 UTC

Impacted:
• There will be no impact to end users and their ability to connect to their desktops
• During this maintenance there will be a brief 1min downtime on the administration console in which administrative functions will be temporarily unavailable or may appear offline.

Impact Duration:
• During the maintenance work window, there will be 01-minute impact expected.

We apologize for any inconvenience caused.

Additional Information and Support:
• If you are experiencing any issues after this maintenance window, please open a Support Request by calling 1-877-4VMWARE, or by filing a request from MyVMware at http://my.vmware.com.

Thank You,
VMware Horizon Communications Team
Nov 24, 04:58 EST
Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020
Completed - Dear Valued Customer,

As per the update from DevOps team, the maintenance has been Aborted and will keep you posted with new schedule.

Apologies for the inconvenience caused.

Thank You,
VMware Horizon Communications Team
Nov 21, 13:20 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 13:00 EST
Scheduled - Maintenance Details:
Horizon Cloud Service is performing management device upgrade on Data Centre location you are located in during this maintenance window.

Horizon Cloud Maintenance Window:
• Start: Saturday, November 21, 2020 at 18:00 UTC
• End: Saturday, November 21, 2020 at 21:00 UTC
• Data Centre: JAPAN - Tokyo

Impact Duration:
During the maintenance work window, there will be 30 minutes of customer impact expected.

Impacted
• For Admins:
Intermittently customer admin will not be able to perform Provisioning & power operations of VDI's from the admin portal for the amount of 30 mins in the total schedule window
• For Users:
Intermittently new users connections will be impacted for 15 mins of the total time window

Not Impacted:
All the portal availability, connected/existing user sessions will be working fine as expected.

Additional Information and Support:
• VMware will provide additional updates to this page (http://status.horizon.vmware.com) until this has been resolved.
• If you are experiencing any issues after this maintenance window, please open a Support Request by calling 1-877-4VMWARE, or by filing a request from MyVMware at http://my.vmware.com .

Thank you,
Horizon Cloud Team
Nov 15, 22:50 EST
Nov 20, 2020
Resolved - The issue is now resolved, the fix deployment is complete. We apologize for the inconvenience and thank you for your patience and continued support.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.

Please visit https://support.workspaceone.com if you need additional assistance.
Nov 20, 21:36 EST
Update - Workspace ONE Access has completed testing of the fix and is deploying the change.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems. Please visit https://support.workspaceone.com if you need additional assistance.
Nov 20, 19:49 EST
Identified - Workspace ONE Access and Hub Services has identified an issue in the Workspace ONE Access Administration console Virtual Apps Collections page. Administrators may not be able to edit existing Citrix Virtual Apps Collections.

A fix is being implemented and will be deployed once testing has been completed.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems. Please visit https://support.workspaceone.com if you need additional assistance.
Nov 20, 15:20 EST
Nov 19, 2020
Resolved - Status: RESOLVED
The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support.
System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.

Please visit support.workspaceone.com should you need additional assistance.

Status: MONITORING
We are continuing to monitor for any further issues.

Status: MONITORING
VMware Workspace ONE has noted improved stability with SaaS environments.
Operations teams are continuing to monitor.

If you have additional questions or concerns, please open a ticket at support.workspaceone.com

Status: IDENTIFIED
VMware Workspace ONE is experiencing contention at a database level which persists after following standard remediation protocols.

Operations teams are actively working to alleviate the contention and resolve the issue.

Status: INVESTIGATING
VMware Workspace ONE is investigating latency issues. We will provide more information shortly.
My Workspace ONE portal has been updated for customers affected by this event.

Please visit support.workspaceone.com if you need additional assistance.
Nov 19, 13:06 EST
Resolved - Status: RESOLVED
The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support.
System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.

Please visit support.workspaceone.com should you need additional assistance.

Status: MONITORING
We are continuing to monitor for any further issues.

Status: MONITORING
VMware Workspace ONE has noted improved stability with SaaS environments.
Operations teams are continuing to monitor.

If you have additional questions or concerns, please open a ticket at support.workspaceone.com

Status: IDENTIFIED
VMware Workspace ONE is experiencing contention at a database level which persists after following standard remediation protocols.

Operations teams are actively working to alleviate the contention and resolve the issue.

Status: INVESTIGATING
VMware Workspace ONE is investigating latency issues. We will provide more information shortly.
My Workspace ONE portal has been updated for customers affected by this event.

Please visit support.workspaceone.com if you need additional assistance.
Nov 19, 13:06 EST
Resolved - This incident has been resolved.
Nov 19, 04:55 EST
Update - We are continuing to monitor for any further issues.
Nov 19, 04:55 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 19, 00:54 EST
Identified - Workspace ONE Intelligence is investigating performance issues related to Generic Timeseries data ingestion. The underlying issue has been identified and we are working towards recovery.
Nov 19, 00:41 EST