All Systems Operational
Workspace ONE Assist - Germany Operational
Workspace ONE Assist - USA Operational
Workspace ONE Assist - Japan Operational
Workspace ONE Assist - Australia Operational
Workspace ONE Assist - UK Operational
Workspace ONE Assist - Canada Operational
Workspace ONE Email Notification Service 2-US Operational
Workspace ONE Email Notification Service 2-Germany Operational
Workspace ONE Email Notification Service 2-Japan Operational
Workspace ONE Email Notification Service 2-UK Operational
Workspace ONE Assist - Singapore Operational
Horizon Cloud Services Operational
AWS Cloud Control Plane - APAC Operational
Horizon Cloud Control Plane - Australia 2 Operational
Workspace ONE Intelligence Operational
Workspace ONE Data Center Console Access - US Operational
Workspace ONE Data Center Data Ingest - US Operational
Workspace ONE Data Center Console Access - DE Operational
Workspace ONE Data Center Data Ingest - DE Operational
Workspace ONE Data Center Console Access - EMEA Operational
Workspace ONE Data Center Data Ingest - EMEA Operational
Workspace ONE Data Center Console Access - Australia Operational
Workspace ONE Data Center Data Ingest - Australia Operational
Workspace ONE Data Center Console Access - Canada Operational
Workspace ONE Data Center Data Ingest - Canada Operational
Workspace ONE Data Center Console Access - APAC Operational
Workspace ONE Data Center Data Ingest - APAC Operational
Workspace ONE Data Center Console Access - London Operational
Workspace ONE Data Center Data Ingest - London Operational
Workspace ONE Data Center Console Access - GovCloud Operational
Workspace ONE Data Center Data Ingest - GovCloud Operational
Workspace ONE Data Center Console Access - IN Operational
Workspace ONE Data Center Data Ingest - IN Operational
Workspace ONE UEM Operational
Workspace ONE UEM - USA Operational
Workspace ONE UEM - Germany Operational
Workspace ONE UEM - Japan Operational
Workspace ONE UEM - UK Operational
Workspace ONE UEM - Australia Operational
Workspace ONE UEM - Canada Operational
Workspace ONE UEM - Singapore Operational
Cloud Notification Services (for ENS) - Global Operational
My Workspace ONE - Global Operational
App Wrapping Operational
AWCP (for APNs) - Global Operational
SMTP UEM - USA Operational
Workspace ONE UEM - India Operational
Auto-Discovery - USA Operational
VMware Seeded Apps (Workspace One Launcher) - Global Operational
Workspace ONE UEM - GovCloud Operational
Cloud Notification Service (For ENS) - GovCloud Operational
SMTP - GovCloud Operational
Workspace ONE Email Notification Service 2 - GovCloud Operational
Console Access (Horizon Cloud Admin Console) Operational
Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) Operational
Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) 2 Operational
Console Access (Horizon Cloud Admin Console) – AP Japan East Operational
Console Access (Horizon Cloud Admin Console) – EU UK South (London) Operational
Console Access (Horizon Cloud Admin Console) – EU North (Ireland) 2 Operational
Console Access (Horizon Cloud Admin Console) – EU North (Ireland) Operational
Console Access (Horizon Cloud Admin Console) – US West 2 Operational
Console Access (Horizon Cloud Admin Console) – US North Central (Illinois) Operational
Console Access (Horizon Cloud Admin Console) – Germany West Central (Frankfurt) Operational
Horizon Cloud Universal Broker Operational
Horizon Cloud Universal Broker - USA Operational
Horizon Cloud Universal Broker - Europe Operational
Horizon Cloud Universal Broker - APAC Operational
Workspace ONE Experience Workflows Operational
WS1 Experience Workflows-Canada Operational
WS1 Experience Workflows-Australia Operational
WS1 Experience Workflows-UK Operational
WS1 Experience Workflows-Ireland Operational
WS1 Experience Workflows-Germany Operational
WS1 Experience Workflows-US1 Operational
WS1 Experience Workflows-US2 Operational
WS1 Experience Workflows-US3 Operational
WS1 Experience Workflows-Preview Operational
Horizon Cloud Service Next-Gen Operational
Horizon Cloud Service Next-Gen - United States Operational
Horizon Cloud Service Next-Gen - Germany Operational
Horizon Cloud Service Next-Gen - Ireland Operational
Horizon Cloud Service Next-Gen - Japan Operational
Universal Console - US Operational
Universal Console - Ireland Operational
Universal Console - Japan Operational
Horizon Portal - Broker - US Operational
Horizon Portal - Broker - Ireland Operational
Horizon Portal - Broker - Japan Operational
Edge Hub - US Operational
Edge Hub - Ireland Operational
Edge Hub - Japan Operational
VM Hub - US Operational
VM Hub - Germany Operational
VM Hub - UK Operational
VM Hub - Ireland Operational
VM Hub - Australia Operational
VM Hub - Japan Operational
Regional Data Shard - US Operational
Regional Data Shard - Germany Operational
Regional Data Shard - UK Operational
Regional Data Shard - Ireland Operational
Regional Data Shard - Japan Operational
Regional Data Shard - Australia Operational
VM Hub - India Operational
Regional Data Shard - India Operational
getwsone.com Operational
Workspace ONE Access Operational
Workspace ONE Access - US1 Operational
Workspace ONE Access - US2 Operational
Workspace ONE Access - US3 Operational
Workspace ONE Access - Germany Operational
Workspace ONE Access - Ireland Operational
Workspace ONE Access - UK Operational
Workspace ONE Access - Japan Operational
Workspace ONE Access - Australia Operational
Workspace ONE Access - Canada Operational
Workspace ONE Access - GovCloud Operational
Workspace ONE Access - India Operational
Workspace ONE Hub Services Catalog Operational
Workspace ONE Hub Services Catalog - US1 Operational
Workspace ONE Hub Services Catalog - US2 Operational
Workspace ONE Hub Services Catalog - US3 Operational
Workspace ONE Hub Services Catalog - Germany Operational
Workspace ONE Hub Services Catalog - Ireland Operational
Workspace ONE Hub Services Catalog -UK Operational
Workspace ONE Hub Services Catalog - Japan Operational
Workspace ONE Hub Services Catalog - Australia Operational
Workspace ONE Hub Services Catalog - Canada Operational
Workspace ONE Hub Services - GovCloud Operational
Workspace ONE Hub Services Catalog - India Operational
NewCo Cloud Services Platform - USA Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Horizon Cloud Service First-Gen will undergo maintenance to upgrade Database on US Region is scheduled in the below maintenance window.

Horizon Cloud Maintenance Window:
•Start: Tuesday, April 16, 2024, 04:00 UTC
•End: Tuesday, April 16, 2024, 06:00 UTC

Impact:
•There will be no downtime / outage to services is expected, however users may experience performance impact during the upgrade.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE. For information on contacting VMware support, see How to file a Support Request in Customer Connect. (https://kb.vmware.com/s/article/2006985).

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team

Posted on Apr 09, 2024 - 02:25 EDT
Workspace ONE Assist Maintenance Window on Production:
• Start: Tuesday, April 16th,2024 01:00AM EDT
• End: Tuesday, April 16th,2024 05:00AM EDT

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Workspace ONE Assist Team

Posted on Apr 04, 2024 - 08:59 EDT
Horizon Cloud First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Horizon Cloud Maintenance Window:
• Start: Wednesday, April 17, 2024, 03:30 UTC
• End: Wednesday, April 17, 2024, 06:30 UTC

Impact:
• There will be no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be temporarily unavailable or may appear offline during this brief downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team

Posted on Apr 10, 2024 - 11:40 EDT
Workspace ONE Assist Maintenance Window on Production:
• Start: Wednesday, April 17th,2024 11:00AM EDT
• End: Wednesday, April 17th,2024 03:00PM EDT

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Workspace ONE Assist Team

Posted on Apr 04, 2024 - 09:03 EDT
Workspace ONE Hub Services will be replacing the TLS certificate for domain au.cdn.hub-services.vmwservices.com. See Workspace ONE Access SaaS TLS certificates renewal and replacement process (https://kb.vmware.com/s/article/88153) for additional information.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.

Posted on Apr 12, 2024 - 12:13 EDT
Workspace ONE Hub Services will be replacing the TLS certificate for domain jp.cdn.hub-services.vmwservices.com. See Workspace ONE Access SaaS TLS certificates renewal and replacement process (https://kb.vmware.com/s/article/88153) for additional information.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.

Posted on Apr 12, 2024 - 12:11 EDT
Workspace ONE Hub Services will be replacing the TLS certificate for domain in.cdn.hub-services.vmwservices.com. See Workspace ONE Access SaaS TLS certificates renewal and replacement process (https://kb.vmware.com/s/article/88153) for additional information.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.

Posted on Apr 12, 2024 - 12:14 EDT
Workspace ONE Hub Services will be replacing the TLS certificate for domain de.cdn.hub-services.vmwservices.com. See Workspace ONE Access SaaS TLS certificates renewal and replacement process (https://kb.vmware.com/s/article/88153) for additional information.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.

Posted on Apr 12, 2024 - 12:09 EDT
Workspace ONE Hub Services will be replacing the TLS certificate for domain ie.cdn.hub-services.vmwservices.com. See Workspace ONE Access SaaS TLS certificates renewal and replacement process (https://kb.vmware.com/s/article/88153) for additional information.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.

Posted on Apr 12, 2024 - 12:08 EDT
Workspace ONE Hub Services will be replacing the TLS certificate for domain uk.cdn.hub-services.vmwservices.com. See Workspace ONE Access SaaS TLS certificates renewal and replacement process (https://kb.vmware.com/s/article/88153) for additional information.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.

Posted on Apr 12, 2024 - 12:06 EDT
Workspace ONE Hub Services will be replacing the TLS certificate for domain ca.cdn.hub-services.vmwservices.com. See Workspace ONE Access SaaS TLS certificates renewal and replacement process (https://kb.vmware.com/s/article/88153) for additional information.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.

Posted on Apr 12, 2024 - 12:15 EDT
Workspace ONE Hub Services will be replacing the TLS certificate for domains us.cdn.hub-services.vmwservices.com,us2.cdn.hub-services.vmwservices.com,us3.cdn.hub-services.vmwservices.com. See Workspace ONE Access SaaS TLS certificates renewal and replacement process (https://kb.vmware.com/s/article/88153) for additional information.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.

Posted on Apr 12, 2024 - 11:59 EDT
Workspace ONE UEM is scheduled to undergo maintenance.

Maintenance Window:
• Start: April 18th, 2024, 18:00 UTC
• End: April 18th, 2024, 22:00 UTC

Change:
AWCM Upgrade

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.

Customers leveraging on-premises hosted VMware Workspace ONE integration modules such as VMware Workspace ONE Cloud Connector (ACC), and VMware Enterprise System Connect (VESC) may require a service restart in case of intermittent issues post change. If issues persist after service restart, please engage VMware Workspace ONE Support for further assistance.
Please refer to the KB article: VMware Workspace ONE AWCM Maintenance FAQ for more details

Downtime:
0 minutes

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.

Posted on Apr 03, 2024 - 22:25 EDT
Workspace ONE UEM is scheduled to undergo maintenance on April 20th, 2024.

Maintenance Window:
• Start: Saturday, April 20th, 2024, 15:00 UTC
• End: Saturday, April 20th , 2024, 19:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.

Posted on Apr 03, 2024 - 05:14 EDT
Workspace ONE Assist Maintenance Window on Production:
• Start: Monday, April 22nd,2024 07:30AM EDT
• End: Monday, April 22nd,2024 01:30PM EDT

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Workspace ONE Assist Team

Posted on Apr 04, 2024 - 09:07 EDT
Workspace ONE Assist Maintenance Window on Production:
• Start: Tuesday, April 23rd,2024 11:00AM EDT
• End: Tuesday, April 23rd,2024 15:00PM EDT

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Workspace ONE Assist Team

Posted on Apr 04, 2024 - 09:10 EDT
Workspace ONE Assist Maintenance Window on Production:
• Start: Thursday, April 25th,2024 19:00PM EDT
• End: Friday, April 26th,2024 01:00AM EDT

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Workspace ONE Assist Team

Posted on Apr 04, 2024 - 09:13 EDT
Workspace ONE Assist Maintenance Window on Production:
• Start: Monday, April 29th,2024 19:00PM EDT
• End: Tuesday, April 30th,2024 01:00AM EDT

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Workspace ONE Assist Team

Posted on Apr 04, 2024 - 09:15 EDT
Past Incidents
Apr 15, 2024

No incidents reported today.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at VMware Workspace ONE Assist.

Please visit support.workspaceone.com if you need additional assistance.

Apr 10, 06:10 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 00:00 EDT
Scheduled - Workspace ONE Assist Maintenance Window on Production:
• Start: Wednesday, April 10th, 2024 12:00AM EDT
• End: Wednesday, April 10th, 2024 06:00AM EDT

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Workspace ONE Assist Team

Apr 4, 08:53 EDT
Completed - The maintenance activity has been completed.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thank You,
VMware Horizon Communications Team

Apr 10, 00:43 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 23:30 EDT
Scheduled - Horizon Cloud First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Horizon Cloud Maintenance Window:
Start: Wednesday, April 10, 2024, 03:30 UTC
End: Wednesday, April 10, 2024, 06:30 UTC

Impact:
• There will be no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be temporarily unavailable or may appear offline during this brief downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team

Apr 3, 11:39 EDT
Apr 9, 2024
Completed - Horizon Cloud Service First-Gen Database upgrade is now complete.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thank You,
VMware Horizon Communications Team

Apr 9, 14:40 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 13:00 EDT
Scheduled - Horizon Cloud Service First-Gen will undergo maintenance to upgrade MongoDB from 4.4 to 5.0 on APAC Region is scheduled in the below maintenance window.

Horizon Cloud Maintenance Window:
Start: Tuesday, April 09, 2024, 17:00 UTC
End: Tuesday, April 09, 2024, 20:00 UTC

Impact:
• There will be no downtime / outage to services is expected, however users may experience performance impact during the upgrade.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE. For information on contacting VMware support, see How to file a Support Request in Customer Connect.
(https://kb.vmware.com/s/article/2006985)

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team

Apr 4, 15:31 EDT
Apr 8, 2024

No incidents reported.

Apr 7, 2024
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at VMware Workspace ONE.

Apr 7, 09:13 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 01:00 EDT
Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on April 7th, 2024


Maintenance Window:
• Start: Sunday, April 7th, 2024, 05:00 UTC
• End: Sunday, April 7th, 2024, 09:00 UTC

Change:
Upgrading network switching hardware.

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
No actions required before or after the change.

Downtime:
5 minutes of downtime is expected for this maintenance

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.

Apr 2, 10:37 EDT
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at VMware Workspace ONE.

Apr 7, 01:17 EDT
Update - Scheduled maintenance is taking longer than expected and is running over the allotted window. Please standby for further updates.

During this delay, service will be available for end-users who may experience intermittent latency and timeouts. The following systems are impacted by the delay:

CN420
CN1191
CN1207
CN1208

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at VMware Workspace ONE.

Apr 7, 01:04 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 21:00 EDT
Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on April 7th, 2024

Maintenance Window:
• Start: Sunday, April 7th, 2024, 1:00 UTC
• End: Sunday, April 7th, 2024, 5:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.

Mar 20, 22:32 EDT
Apr 6, 2024
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at VMware Workspace ONE.

Apr 6, 11:08 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 01:00 EDT
Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on April 6th, 2024


Maintenance Window:
• Start: Saturday, April 6th, 2024, 05:00 UTC
• End: Saturday, April 6th, 2024, 09:00 UTC

Change:
Upgrading network switching hardware.

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
No actions required before or after the change.

Downtime:
5 minutes of downtime is expected for this maintenance

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.

Apr 2, 10:34 EDT
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at VMware Workspace ONE.

Apr 6, 00:55 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 21:00 EDT
Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on April 6th, 2024.

Maintenance Window:
• Start: Saturday, April 6th, 2024, 1:00 UTC
• End: Saturday, April 6th, 2024, 5:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.

Mar 20, 22:28 EDT
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at VMware Workspace ONE.

Apr 6, 00:55 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 21:00 EDT
Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on April 6th, 2024.

Maintenance Window:
• Start: Saturday, April 6th, 2024, 1:00 UTC
• End: Saturday, April 6th, 2024, 5:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.

Mar 20, 22:30 EDT
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at VMware Workspace ONE.

Apr 6, 00:54 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 21:00 EDT
Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on April 6th, 2024.

Maintenance Window:
• Start: Saturday, April 6th, 2024, 1:00 UTC
• End: Saturday, April 6th, 2024, 5:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.

Mar 20, 22:26 EDT
Apr 5, 2024
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at VMware Workspace ONE.

Apr 5, 13:50 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 11:00 EDT
Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on April 5th, 2024.

Maintenance Window:
• Start: Friday, April 5th, 2024, 15:00 UTC
• End: Friday, April 5th, 2024, 19:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.

Mar 20, 22:07 EDT
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at VMware Workspace ONE.

Apr 5, 13:49 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 11:00 EDT
Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on April 5th, 2024.

Maintenance Window:
• Start: Friday, April 5th, 2024, 15:00 UTC
• End: Friday, April 5th, 2024, 19:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.

Mar 20, 22:09 EDT
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at VMware Workspace ONE.

Apr 5, 13:44 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 11:00 EDT
Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on April 5th, 2024.

Maintenance Window:
• Start: Friday, April 5th, 2024, 15:00 UTC
• End: Friday, April 5th, 2024, 19:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.

Mar 20, 22:05 EDT
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at VMware Workspace ONE.

Apr 5, 13:44 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 11:00 EDT
Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on April 5th, 2024.

Maintenance Window:
• Start: Friday, April 5th, 2024, 15:00 UTC
• End: Friday, April 5th, 2024, 19:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.

Mar 20, 22:12 EDT
Resolved - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support.
Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.

Apr 5, 03:51 EDT
Update - Workspace ONE Access has completed actions to remediate the issues and confirm that the services are available.
Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.

Apr 5, 03:06 EDT
Update - Workspace ONE Access and Hub Services continues to experience issues.
Operations teams have identified the issue and are working to resolve it.

Apr 5, 03:04 EDT
Investigating - VMware Workspace ONE Access and Hub Services is investigating reports of issues. We will provide more information shortly. System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.
Apr 5, 02:11 EDT
Apr 4, 2024
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at VMware Workspace ONE.

Apr 4, 03:21 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 4, 01:00 EDT
Scheduled - Workspace ONE UEM is scheduled to undergo maintenance.

Maintenance Window:
• Start: April 4th, 2024, 05:00 UTC
• End: April 4th, 2024, 09:00 UTC

Change:
AWCM Upgrade

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.

Customers leveraging on-premises hosted VMware Workspace ONE integration modules such as VMware Workspace ONE Cloud Connector (ACC), and VMware Enterprise System Connect (VESC) may require a service restart in case of intermittent issues post change. If issues persist after service restart, please engage VMware Workspace ONE Support for further assistance.
Please refer to the KB article: VMware Workspace ONE AWCM Maintenance FAQ for more details

Downtime:
0 minutes

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.

Mar 13, 05:59 EDT
Apr 3, 2024
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at VMware Workspace ONE.

Apr 3, 12:46 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 11:00 EDT
Scheduled - Workspace ONE UEM is scheduled to undergo maintenance.

Maintenance Window:
• Start: April 3rd, 2024, 15:00 UTC
• End: April 3rd, 2024, 19:00 UTC

Change:
AWCM Upgrade

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.

Customers leveraging on-premises hosted VMware Workspace ONE integration modules such as VMware Workspace ONE Cloud Connector (ACC), and VMware Enterprise System Connect (VESC) may require a service restart in case of intermittent issues post change. If issues persist after service restart, please engage VMware Workspace ONE Support for further assistance.
Please refer to the KB article: VMware Workspace ONE AWCM Maintenance FAQ for more details

Downtime:
0 minutes

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.

Mar 13, 05:02 EDT
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at VMware Workspace ONE.

Apr 3, 03:56 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 01:00 EDT
Scheduled - Workspace ONE UEM is scheduled to undergo maintenance.

Maintenance Window:
• Start: April 3rd, 2024, 05:00 UTC
• End: April 3rd, 2024, 09:00 UTC

Change:
AWCM Upgrade

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.

Customers leveraging on-premises hosted VMware Workspace ONE integration modules such as VMware Workspace ONE Cloud Connector (ACC), and VMware Enterprise System Connect (VESC) may require a service restart in case of intermittent issues post change. If issues persist after service restart, please engage VMware Workspace ONE Support for further assistance.
Please refer to the KB article: VMware Workspace ONE AWCM Maintenance FAQ for more details

Downtime:
0 minutes

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.

Mar 13, 03:09 EDT
Completed - The maintenance activity has been completed.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thank You,
VMware Horizon Communications Team

Apr 3, 02:57 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 23:30 EDT
Scheduled - Horizon Cloud First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Horizon Cloud Maintenance Window:
• Start: Wednesday, April 03, 2024, 03:30 UTC
• End: Wednesday, April 03, 2024, 06:30 UTC

Impact:
• There will be no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be temporarily unavailable or may appear offline during this brief downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team

Mar 27, 11:43 EDT
Completed - Scheduled maintenance was already completed. Apology for the delayed notification.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at VMware Workspace ONE.

Apr 3, 01:44 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 14:00 EDT
Scheduled - Workspace ONE UEM is scheduled to undergo maintenance.

Maintenance Window:
• Start: April 1st, 2024, 18:00 UTC
• End: April 1st, 2024, 22:00 UTC

Change:
AWCM Upgrade

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.

Customers leveraging on-premises hosted VMware Workspace ONE integration modules such as VMware Workspace ONE Cloud Connector (ACC), and VMware Enterprise System Connect (VESC) may require a service restart in case of intermittent issues post change. If issues persist after service restart, please engage VMware Workspace ONE Support for further assistance.
Please refer to the KB article: VMware Workspace ONE AWCM Maintenance FAQ for more details

Downtime:
0 minutes

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.

Mar 12, 21:12 EDT
Apr 2, 2024
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at VMware Workspace ONE.

Apr 2, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 14:00 EDT
Scheduled - Workspace ONE UEM is scheduled to undergo maintenance.

Maintenance Window:
• Start: April 2nd, 2024, 18:00 UTC
• End: April 2nd, 2024, 22:00 UTC

Change:
AWCM Upgrade

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.

Customers leveraging on-premises hosted VMware Workspace ONE integration modules such as VMware Workspace ONE Cloud Connector (ACC), and VMware Enterprise System Connect (VESC) may require a service restart in case of intermittent issues post change. If issues persist after service restart, please engage VMware Workspace ONE Support for further assistance.
Please refer to the KB article: VMware Workspace ONE AWCM Maintenance FAQ for more details

Downtime:
0 minutes

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.

Mar 12, 21:33 EDT
Apr 1, 2024
Resolved - The issue is resolved. We apologize for the inconvenience and thank you for your patience and continued support.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thank You,
VMware Horizon Communications Team

Apr 1, 21:31 EDT
Monitoring - Horizon Cloud Service Next-Gen has deployed a change to mitigate the issues and confirm that the services are available.

Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.

Horizon Cloud Service team is continuing to work with Microsoft to root cause the issue with the Azure ARM API. However, this is now primarily focused on postmortem analysis and will not impact current resolution of the issue.

The next update will be provided in 2 hours or as events warrant.

Service reliability is a top priority at Horizon Cloud, and we are making continuous improvements to better our systems.

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.

Thank You,
VMware Horizon Communications Team

Apr 1, 19:33 EDT
Update - Horizon Cloud Service Next-Gen continues to experience issues however we observed a significant reduction of occurrences in the last 3 hours.

Horizon Cloud Service team is continuing to work with Microsoft Azure to resolve the issue with the Azure ARM API.

Horizon Cloud Service team has identified an alternate solution to mitigate the issue and we are working on completing this change.

The next update will be provided in 3 hours or as events warrant.

Service reliability is a top priority at Horizon Cloud, and we are making continuous improvements to better our systems.

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.

Thank You,
VMware Horizon Communications Team

Apr 1, 16:41 EDT
Update - Horizon Cloud Service Next-Gen continues to experience issues.

Horizon Cloud Service team is continuing to work with Microsoft Azure to resolve an issue with the Azure ARM API.

Horizon Cloud Service team has identified an alternate solution to mitigate the issue and we are working on validating this change.

The next update will be provided in 3 hours or as events warrant.

Service reliability is a top priority at Horizon Cloud, and we are making continuous improvements to better our systems.

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.

Thank You,
VMware Horizon Communications Team

Apr 1, 13:41 EDT
Update - Horizon Cloud Service Next-Gen continues to experience issues.

Horizon Cloud Service team identified an issue with the Azure ARM API and is currently collaborating with Microsoft Azure to resolve it.

Meanwhile, Horizon Cloud Service team is also working on mitigating the issue in the Horizon Cloud Service Next-Gen until Microsoft Azure resolves the problem with the Azure ARM API.

The next update will be provided in 3 hours or as events warrant.

Service reliability is a top priority at Horizon Cloud, and we are making continuous improvements to better our systems.

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.

Thank You,
VMware Horizon Communications Team

Apr 1, 10:42 EDT
Update - Horizon Cloud Service Next-Gen continues to experience issues.

Horizon Cloud Service team has identified the issue with Azure ARM API and is actively working to resolve it.
The next update will be provided in 1 hour or as events warrant.

Service reliability is a top priority at Horizon Cloud, and we are making continuous improvements to better our systems.

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.

Thank You,
VMware Horizon Communications Team

Apr 1, 09:49 EDT
Identified - Horizon Cloud Service Next-Gen continues to experience issues.

Horizon Cloud Service team has identified the issue with Azure ARM API and is actively working to resolve it.

Service reliability is a top priority at Horizon Cloud, and we are making continuous improvements to better our systems.

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.

Thank You,
VMware Horizon Communications Team

Apr 1, 09:13 EDT
Investigating - Horizon Cloud Service team is investigating issues with Pool VM Provisioning and will provide more information shortly.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.

Thank You,
VMware Horizon Communications Team

Apr 1, 08:34 EDT
Completed - This activity will be rescheduled.
Apr 1, 14:03 EDT
Scheduled - Workspace ONE Intelligence will be under maintenance.
Data submitted during this time may take longer than usual to appear within the Intelligence console.
Console access may be unavailable during this time.

Mar 30, 12:48 EDT