Horizon Cloud Service Next-Gen will perform a scheduled infrastructure upgrade in the APAC Region during the maintenance window below.
Maintenance Window: • Start: Friday, November 13, 2026, 19:00 UTC • End: Friday, November 13, 2026, 23:00 UTC
Impact: • End users may encounter intermittent issues while accessing desktops or applications. However, retrying the operation should succeed. • No impact on existing user sessions and connections. • No impact on VM provisioning and VM power operations for Azure and AWS edges. • For vSphere edges, ongoing provisioning and VM power operations may experience intermittent failures during this maintenance. However, retry should succeed. • For Horizon8 edges, ongoing cloud-managed Image import, clone and publish operations may experience intermittent failures during this maintenance. However, retry should succeed.
Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Additional Information and Support: Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect. For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).
Thanks for your patience.
Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (https://status.workspaceone.com) until the maintenance activity is complete.
Posted Nov 06, 2026 - 11:00 UTC
This scheduled maintenance affects: Horizon Cloud Service Next-Gen (Horizon Cloud Service Next-Gen - Japan, Horizon Portal - Broker - Japan, VM Hub - Australia, VM Hub - Japan, VM Hub - India).