All Systems Operational

Workspace ONE Email Notification Service 2-US Operational
Workspace ONE Email Notification Service 2-Germany Operational
Workspace ONE Email Notification Service 2-Japan Operational
Workspace ONE Email Notification Service 2-UK Operational
Horizon Cloud Services Operational
AWS Cloud Control Plane - APAC Operational
Horizon Cloud Control Plane - Australia 2 Operational
Workspace ONE Intelligence Operational
Console Access - United States Operational
Data Ingest - United States Operational
Console Access - Germany Operational
Data Ingest - Germany Operational
Console Access - Ireland Operational
Data Ingest - Ireland Operational
Console Access - Australia Operational
Data Ingest - Australia Operational
Console Access - Canada Operational
Data Ingest - Canada Operational
Console Access - Japan Operational
Data Ingest - Japan Operational
Console Access - United Kingdom Operational
Data Ingest - United Kingdom Operational
Console Access - GovCloud Operational
Data Ingest - GovCloud Operational
Console Access - India Operational
Data Ingest - India Operational
Console Access - Singapore Operational
Data Ingest - Singapore Operational
Workspace ONE UEM Operational
Workspace ONE UEM - USA Operational
Workspace ONE UEM - Germany Operational
Workspace ONE UEM - Japan Operational
Workspace ONE UEM - UK Operational
Workspace ONE UEM - Australia Operational
Workspace ONE UEM - Canada Operational
Workspace ONE UEM - Singapore Operational
Cloud Notification Services (for ENS) - Global Operational
My Workspace ONE - Global Operational
App Wrapping Operational
AWCP (for APNs) - Global Operational
SMTP UEM - USA Operational
Workspace ONE UEM - India Operational
Auto-Discovery - USA Operational
VMware Seeded Apps (Workspace One Launcher) - Global Operational
Workspace ONE UEM - GovCloud Operational
Cloud Notification Service (For ENS) - GovCloud Operational
SMTP - GovCloud Operational
Workspace ONE Email Notification Service 2 - GovCloud Operational
Console Access (Horizon Cloud Admin Console) Operational
Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) Operational
Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) 2 Operational
Console Access (Horizon Cloud Admin Console) – AP Japan East Operational
Console Access (Horizon Cloud Admin Console) – EU UK South (London) Operational
Console Access (Horizon Cloud Admin Console) – EU North (Ireland) 2 Operational
Console Access (Horizon Cloud Admin Console) – EU North (Ireland) Operational
Console Access (Horizon Cloud Admin Console) – US West 2 Operational
Console Access (Horizon Cloud Admin Console) – US North Central (Illinois) Operational
Console Access (Horizon Cloud Admin Console) – Germany West Central (Frankfurt) Operational
Horizon Cloud Universal Broker Operational
Horizon Cloud Universal Broker - USA Operational
Horizon Cloud Universal Broker - Europe Operational
Horizon Cloud Universal Broker - APAC Operational
Workspace ONE Experience Workflows Operational
WS1 Experience Workflows-Canada Operational
WS1 Experience Workflows-Australia Operational
WS1 Experience Workflows-UK Operational
WS1 Experience Workflows-Ireland Operational
WS1 Experience Workflows-Germany Operational
WS1 Experience Workflows-US1 Operational
WS1 Experience Workflows-US2 Operational
WS1 Experience Workflows-US3 Operational
WS1 Experience Workflows-Preview Operational
Horizon Cloud Service Next-Gen Operational
Horizon Cloud Service Next-Gen - United States Operational
Horizon Cloud Service Next-Gen - Germany Operational
Horizon Cloud Service Next-Gen - Ireland Operational
Horizon Cloud Service Next-Gen - Japan Operational
Universal Console - US Operational
Universal Console - Ireland Operational
Universal Console - Japan Operational
Horizon Portal - Broker - US Operational
Horizon Portal - Broker - Ireland Operational
Horizon Portal - Broker - Japan Operational
Edge Hub - US Operational
Edge Hub - Ireland Operational
Edge Hub - Japan Operational
VM Hub - US Operational
VM Hub - Germany Operational
VM Hub - UK Operational
VM Hub - Ireland Operational
VM Hub - Australia Operational
VM Hub - Japan Operational
Regional Data Shard - US Operational
Regional Data Shard - Germany Operational
Regional Data Shard - UK Operational
Regional Data Shard - Ireland Operational
Regional Data Shard - Japan Operational
Regional Data Shard - Australia Operational
VM Hub - India Operational
Regional Data Shard - India Operational
getwsone.com Operational
Workspace ONE Access Operational
Workspace ONE Access - US1 Operational
Workspace ONE Access - US2 Operational
Workspace ONE Access - US3 Operational
Workspace ONE Access - Germany Operational
Workspace ONE Access - Ireland Operational
Workspace ONE Access - UK Operational
Workspace ONE Access - Japan Operational
Workspace ONE Access - Australia Operational
Workspace ONE Access - Canada Operational
Workspace ONE Access - GovCloud Operational
Workspace ONE Access - India Operational
Workspace ONE Access - Singapore Operational
Workspace ONE Hub Services Catalog Operational
Workspace ONE Hub Services Catalog - US1 Operational
Workspace ONE Hub Services Catalog - US2 Operational
Workspace ONE Hub Services Catalog - US3 Operational
Workspace ONE Hub Services Catalog - Germany Operational
Workspace ONE Hub Services Catalog - Ireland Operational
Workspace ONE Hub Services Catalog -UK Operational
Workspace ONE Hub Services Catalog - Japan Operational
Workspace ONE Hub Services Catalog - Australia Operational
Workspace ONE Hub Services Catalog - Canada Operational
Workspace ONE Hub Services - GovCloud Operational
Workspace ONE Hub Services Catalog - India Operational
Workspace ONE Hub Services Catalog - Singapore Operational
Omnissa Connect Operational
Omnissa Connect - US Operational
Workspace ONE Assist - India Operational
Workspace ONE Assist Operational
Workspace ONE Assist - Germany Operational
Workspace ONE Assist - USA Operational
Workspace ONE Assist - Japan Operational
Workspace ONE Assist - Australia Operational
Workspace ONE Assist - UK Operational
Workspace ONE Assist - Canada Operational
Workspace ONE Assist - Singapore Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Workspace ONE Intelligence Maintenance Aug 30, 2025 16:00-20:00 UTC

Workspace ONE Intelligence will be under maintenance effective Pacific Time. Data ingested during this time may be delayed.
Posted on Aug 22, 2025 - 22:00 UTC

Omnissa Access and Workspace ONE Hub Services system maintenance (GovCloud) (Full Region) Sep 3, 2025 00:00-03:00 UTC

Omnissa Access and Workspace ONE Hub Services are performing scheduled maintenance for the Access and Hub products.

Domains impacted:
- access.gc.workspaceone-gov.com
- access.gc3.workspaceone-gov.com

Maintenance Window:
• Start: 2025-09-03, 00:00 UTC
• End: 2025-09-03, 03:00 UTC

Impact:
• A few minutes of possibly slower response times
• Potentially a small number of failed requests that are expected to succeed on retry.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Posted on Aug 22, 2025 - 17:33 UTC

Omnissa Access and Workspace ONE Hub Services Certificate Rotation GovCloud (Partial Region) Sep 4, 2025 00:00-02:00 UTC

Omnissa Access and Workspace ONE Hub Services will be replacing the TLS certificate for access.gc.workspaceone-gov.com. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Omnissa Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Posted on Aug 22, 2025 - 17:03 UTC

Omnissa Access and Workspace ONE Hub Services Certificate Rotation in Ireland (Full Region) Sep 8, 2025 04:00-06:00 UTC

Omnissa Access and Workspace ONE Hub Services will be replacing the TLS certificate for *.vmwareidentity.eu (*.ie.wss.workspaceone.com). There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Omnissa Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Posted on Aug 29, 2025 - 08:55 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance September 12th, 2025 / Singapore (Full Region) Sep 12, 2025 15:00-19:00 UTC

Workspace ONE UEM and Assist are scheduled to undergo maintenance on September 12th, 2025

Maintenance Window:
• Start: Friday, September 12th, 2025, 15:00 UTC
• End: Friday, September 12th, 2025, 19:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Posted on Aug 18, 2025 - 06:50 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance September 12th, 2025 / Australia (Full Region) Sep 12, 2025 15:00-19:00 UTC

Workspace ONE UEM and Assist are scheduled to undergo maintenance on September 12th, 2025

Maintenance Window:
• Start: Friday, September 12th, 2025, 15:00 UTC
• End: Friday, September 12th, 2025, 19:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Posted on Aug 18, 2025 - 06:47 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance September 12th, 2025 / Japan (Full Region) Sep 12, 2025 15:00-19:00 UTC

Workspace ONE UEM and Assist are scheduled to undergo maintenance on September 12th, 2025

Maintenance Window:
• Start: Friday, September 12th, 2025, 15:00 UTC
• End: Friday, September 12th, 2025, 19:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Posted on Aug 18, 2025 - 06:44 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance September 12th, 2025 / India (Full Region) Sep 12, 2025 15:00-19:00 UTC

Workspace ONE UEM and Assist are scheduled to undergo maintenance on September 12th, 2025

Maintenance Window:
• Start: Friday, September 12th, 2025, 15:00 UTC
• End: Friday, September 12th, 2025, 19:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Posted on Aug 18, 2025 - 06:42 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance September 13th, 2025 / Canada (Full Region) Sep 13, 2025 01:00-05:00 UTC

Workspace ONE UEM and Assist are scheduled to undergo maintenance on September 13th, 2025.

Maintenance Window:
• Start: Saturday, September 13th, 2025, 1:00 UTC
• End: Saturday, September 13th, 2025, 5:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Posted on Aug 18, 2025 - 06:53 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance September 13th, 2025 / Germany (Full Region) Sep 13, 2025 01:00-05:00 UTC

Workspace ONE UEM and Assist are scheduled to undergo maintenance on September 13th, 2025.

Maintenance Window:
• Start: Saturday, September 13th, 2025, 1:00 UTC
• End: Saturday, September 13th, 2025, 5:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Posted on Aug 18, 2025 - 06:55 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance September 13th, 2025 / United Kingdom (Full Region) Sep 13, 2025 01:00-05:00 UTC

Workspace ONE UEM and Assist are scheduled to undergo maintenance on September 13th, 2025.

Maintenance Window:
• Start: Saturday, September 13th, 2025, 1:00 UTC
• End: Saturday, September 13th, 2025, 5:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Posted on Aug 18, 2025 - 06:58 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance September 14th, 2025 / USA (Full Region) Sep 14, 2025 01:00-05:00 UTC

Workspace ONE UEM and Assist are scheduled to undergo maintenance on September 14th, 2025

Maintenance Window:
• Start: Sunday, September 14th, 2025, 1:00 UTC
• End: Sunday, September 14th, 2025, 5:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Posted on Aug 18, 2025 - 07:02 UTC

Workspace ONE UEM: Monthly Data Center Maintenance September 20th, 2025 / GovCloud (Full Region) Sep 20, 2025 15:00-19:00 UTC

Workspace ONE UEM is scheduled to undergo maintenance on September 20th, 2025.

Maintenance Window:
• Start: Saturday, September 20th, 2025, 15:00 UTC
• End: Saturday, September 20th, 2025, 19:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Posted on Aug 18, 2025 - 07:06 UTC
Aug 29, 2025
Completed - The scheduled maintenance has been canceled. We will keep you posted with the new schedule once we have an update.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Aug 29, 18:59 UTC
Scheduled - Horizon Cloud Service Next-Gen will perform scheduled maintenance on the Japan data center during the window listed below.

This update will remove support for the Legacy Certificate Authority, as outlined in the previously communicated KB article: https://kb.omnissa.com/s/article/6000824

Maintenance Window:
• Start: Thursday, September 4, 2025 – 12:30 UTC
• End: Thursday, September 4, 2025 – 15:30 UTC

Impact:
• No impact on user sessions or connections.
• No impact on Azure and AWS edges.
• For Horizon 8 edges: ongoing cloud-managed image import, clone, and publish operations may experience intermittent failures. Retries should succeed.

Additional Information & Support:
• Visit the https://customerconnect.omnissa.com/home to submit a case.
• For guidance on contacting support, see https://kb.omnissa.com/s/article/2006985
• The Omnissa Horizon Cloud Service Team will post updates on our http://status.workspaceone.com until the maintenance is complete.

We appreciate your patience as we work to improve service reliability and enhance our systems.

Aug 14, 22:57 UTC
Completed - The scheduled maintenance has been canceled. We will keep you posted with the new schedule once we have an update.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Aug 29, 18:58 UTC
Scheduled - Horizon Cloud Service Next-Gen will perform scheduled maintenance on the United States Data Center during the window listed below.

This update will remove support for the Legacy Certificate Authority, as outlined in the previously communicated KB article: https://kb.omnissa.com/s/article/6000824

Maintenance Window:
• Start: Thursday, September 4, 2025 – 08:30 UTC
• End: Thursday, September 4, 2025 – 11:30 UTC

Impact:
• No impact on user sessions or connections.
• No impact on Azure and AWS edges.
• For Horizon 8 edges: ongoing cloud-managed image import, clone, and publish operations may experience intermittent failures. Retries should succeed.

Additional Information & Support:
• Visit the https://customerconnect.omnissa.com/home to submit a case.
• For guidance on contacting support, see https://kb.omnissa.com/s/article/2006985
• The Omnissa Horizon Cloud Service Team will post updates on our http://status.workspaceone.com until the maintenance is complete.

We appreciate your patience as we work to improve service reliability and enhance our systems.

Aug 14, 23:26 UTC
Completed - The scheduled maintenance has been canceled. We will keep you posted with the new schedule once we have an update.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Aug 29, 18:58 UTC
Scheduled - Horizon Cloud Service Next-Gen will perform scheduled maintenance on the Europe Data Center during the window listed below.

This update will remove support for the Legacy Certificate Authority, as outlined in the previously communicated KB article: https://kb.omnissa.com/s/article/6000824

Maintenance Window:
• Start: Thursday, September 4, 2025 - 05:00 UTC
• End: Thursday, September 4, 2025 - 08:00 UTC

Impact:
• No impact on user sessions or connections.
• No impact on Azure and AWS edges.
• For Horizon 8 edges: ongoing cloud-managed image import, clone, and publish operations may experience intermittent failures. Retries should succeed.

Additional Information & Support:
• Visit the https://customerconnect.omnissa.com/home to submit a case.
• For guidance on contacting support, see https://kb.omnissa.com/s/article/2006985
• The Omnissa Horizon Cloud Service Team will post updates on our http://status.workspaceone.com until the maintenance is complete.

We appreciate your patience as we work to improve service reliability and enhance our systems.

Aug 14, 23:13 UTC
Completed - The scheduled maintenance has been canceled. We will keep you posted with the new schedule once we have an update.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Aug 29, 18:58 UTC
Scheduled - Horizon Cloud Service Next-Gen will perform scheduled maintenance on the APAC VM Hub during the window listed below.

This update will remove support for the Legacy Certificate Authority, as outlined in the previously communicated KB article: https://kb.omnissa.com/s/article/6000824

Maintenance Window:
• Start: Sunday, August 31, 2025 – 12:30 UTC
• End: Sunday, August 31, 2025 – 20:30 UTC

Impact:
• Virtual Machines (VMs) which couldn’t be updated to new Omnissa Certificate Authority, will lose connectivity to the Horizon Cloud next-gen control plane after this update.
This means:
• Users won’t be able to access the affected Virtual Machines (VMs) and applications.
• The VMs will show as "Unavailable" in the Horizon Universal Console.
• For instructions on how to recover and repair these affected VMs, please refer to following KB article:
Repairing and Recovering Single-session and Multi-session Pool VMs That Lose Connectivity to Horizon Cloud Next-Gen after Root CA Update (6000944) (https://kb.omnissa.com/s/article/6000944).
• VMs which were already rotated to new Omnissa Certificate Authority, are generally unaffected except Next-Gen desktop or application users may experience intermittent access issues. However, retry should succeed.

Additional Information & Support:
• Visit the https://customerconnect.omnissa.com/home to submit a case.
• For guidance on contacting support, see https://kb.omnissa.com/s/article/2006985
• The Omnissa Horizon Cloud Service Team will post updates on our http://status.workspaceone.com until the maintenance is complete.

We appreciate your patience as we work to improve service reliability and enhance our systems.

Aug 14, 23:22 UTC
Completed - The scheduled maintenance has been canceled. We will keep you posted with the new schedule once we have an update.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Aug 29, 18:58 UTC
Scheduled - Horizon Cloud Service Next-Gen will perform scheduled maintenance on the Europe VM Hub during the window listed below.

This update will remove support for the Legacy Certificate Authority, as outlined in the previously communicated KB article: https://kb.omnissa.com/s/article/6000824

Maintenance Window:
• Start: Saturday, August 30, 2025 - 18:00 UTC
• End: Sunday, August 31, 2025 - 02:00 UTC

Impact:
• Virtual Machines (VMs) which couldn’t be updated to new Omnissa Certificate Authority, will lose connectivity to the Horizon Cloud next-gen control plane after this update.
This means:
• Users won’t be able to access the affected Virtual Machines (VMs) and applications.
• The VMs will show as "Unavailable" in the Horizon Universal Console.
• For instructions on how to recover and repair these affected VMs, please refer to following KB article:
Repairing and Recovering Single-session and Multi-session Pool VMs That Lose Connectivity to Horizon Cloud Next-Gen after Root CA Update (6000944) (https://kb.omnissa.com/s/article/6000944).
• VMs which were already rotated to new Omnissa Certificate Authority, are generally unaffected except Next-Gen desktop or application users may experience intermittent access issues. However, retry should succeed.

Additional Information & Support:
• Visit the https://customerconnect.omnissa.com/home to submit a case.
• For guidance on contacting support, see https://kb.omnissa.com/s/article/2006985
• The Omnissa Horizon Cloud Service Team will post updates on our http://status.workspaceone.com until the maintenance is complete.

We appreciate your patience as we work to improve service reliability and enhance our systems.

Aug 14, 22:56 UTC
Completed - The scheduled maintenance has been canceled. We will keep you posted with the new schedule once we have an update.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Aug 29, 18:56 UTC
Scheduled - Horizon Cloud Service Next-Gen will perform scheduled maintenance on the United States VM Hub during the window listed below.

This update will remove support for the Legacy Certificate Authority, as outlined in the previously communicated KB article: https://kb.omnissa.com/s/article/6000824

Maintenance Window:
• Start: Saturday, August 30, 2025 – 07:00 UTC
• End: Saturday, August 30, 2025 – 15:00 UTC

Impact:
• Virtual Machines (VMs) which couldn’t be updated to new Omnissa Certificate Authority, will lose connectivity to the Horizon Cloud next-gen control plane after this update.
This means:
• Users won’t be able to access the affected Virtual Machines (VMs) and applications.
• The VMs will show as "Unavailable" in the Horizon Universal Console.
• For instructions on how to recover and repair these affected VMs, please refer to following KB article:
Repairing and Recovering Single-session and Multi-session Pool VMs That Lose Connectivity to Horizon Cloud Next-Gen after Root CA Update (6000944) (https://kb.omnissa.com/s/article/6000944).
• VMs which were already rotated to new Omnissa Certificate Authority, are generally unaffected except Next-Gen desktop or application users may experience intermittent access issues. However, retry should succeed.

Additional Information & Support:
• Visit the https://customerconnect.omnissa.com/home to submit a case.
• For guidance on contacting support, see https://kb.omnissa.com/s/article/2006985
• The Omnissa Horizon Cloud Service Team will post updates on our http://status.workspaceone.com until the maintenance is complete.

We appreciate your patience as we work to improve service reliability and enhance our systems.

Aug 14, 23:11 UTC
Aug 28, 2025
Resolved - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support.
Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Aug 28, 13:40 UTC
Update - Omnissa Access and Workspace ONE Hub Services has noted improved stability with SaaS environments.
Operations teams continue to work with our third party vendor to resolve the issue.

Aug 28, 13:29 UTC
Monitoring - Omnissa Access and Workspace ONE Hub Services has noted partial recovery with service.
Operations teams continue to actively work towards complete recovery.

Aug 28, 13:23 UTC
Investigating - Omnissa Access and Workspace ONE Hub Services is investigating intermittent performance issues in *.vmwareidentity.de/*.de.wss.workspaceone.com. We will provide more information shortly.
Aug 28, 13:03 UTC
Completed - Horizon Cloud Service Console Access Weekly Maintenance is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Aug 28, 05:40 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 03:30 UTC
Scheduled - Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:
• Start: Thursday, August 28, 2025, 03:30 UTC
• End: Thursday, August 28, 2025, 06:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Aug 20, 15:45 UTC
Aug 27, 2025
Completed - The scheduled maintenance has been completed.
Aug 27, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 05:00 UTC
Scheduled - Omnissa Access and Workspace ONE Hub Services are performing scheduled maintenance for the Access and Hub products.

Domains impacted:
• workspaceoneaccess.com

Maintenance Window:
• Start: 2025-08-27, 05:00 UTC
• End: 2025-08-27, 07:00 UTC

Impact:
• A few minutes of possibly slower response times
• Potentially a small number of failed requests that are expected to succeed on retry.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Aug 19, 20:13 UTC
Completed - The scheduled maintenance has been completed.
Aug 27, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 03:00 UTC
Scheduled - Omnissa Access and Workspace ONE Hub Services are performing scheduled maintenance for the Access and Hub products.

Domains impacted:
• workspaceair.com

Maintenance Window:
• Start: 2025-08-27, 03:00 UTC
• End: 2025-08-27, 05:00 UTC

Impact:
• A few minutes of possibly slower response times
• Potentially a small number of failed requests that are expected to succeed on retry.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Aug 19, 20:13 UTC
Completed - The scheduled maintenance has been completed.
Aug 27, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 01:00 UTC
Scheduled - Omnissa Access and Workspace ONE Hub Services are performing scheduled maintenance for the Access and Hub products.

Domains impacted:
• vmwareidentity.com
• vmwareidentity.ca

Maintenance Window:
• Start: 2025-08-27, 01:00 UTC
• End: 2025-08-27, 03:00 UTC

Impact:
• A few minutes of possibly slower response times
• Potentially a small number of failed requests that are expected to succeed on retry.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Aug 19, 20:13 UTC
Aug 26, 2025
Completed - The scheduled maintenance has been completed.
Aug 26, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 20:00 UTC
Scheduled - Omnissa Access and Workspace ONE Hub Services are performing scheduled maintenance for the Access and Hub products.

Domains impacted:
• vmwareidentity.de
• vmwareidentity.co.uk
• vmwareidentity.eu

Maintenance Window:
• Start: 2025-08-26, 20:00 UTC
• End: 2025-08-26, 22:00 UTC

Impact:
• A few minutes of possibly slower response times
• Potentially a small number of failed requests that are expected to succeed on retry.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Aug 19, 20:11 UTC
Completed - The scheduled maintenance has been completed.
Aug 26, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 17:00 UTC
Scheduled - Omnissa Access and Workspace ONE Hub Services are performing scheduled maintenance for the Access and Hub products.

Domains impacted:
• vmwareidentity.com.au
• vmwareidentity.asia
• in.wss.workspaceone.com
• sg.wss.workspaceone.com

Maintenance Window:
• Start: 2025-08-26, 17:00 UTC
• End: 2025-08-26, 19:00 UTC

Impact:
• A few minutes of possibly slower response times
• Potentially a small number of failed requests that are expected to succeed on retry.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Aug 19, 20:11 UTC
Completed - The scheduled maintenance has been completed.
Aug 26, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 09:00 UTC
Scheduled - Omnissa Connect is performing maintenance on infrastructure in United States. Services will remain accessible during the update with only a few minutes of possibly slower response times and, in some cases, a small number of failed request that are expected to succeed on retry.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Aug 21, 03:47 UTC
Aug 25, 2025

No incidents reported.

Aug 24, 2025

No incidents reported.

Aug 23, 2025

No incidents reported.

Aug 22, 2025
Completed - Maintenance cancelled
Aug 22, 21:52 UTC
Scheduled - Workspace ONE Intelligence will be under maintenance effective Pacific Time.
Aug 22, 21:46 UTC
Aug 21, 2025
Completed - The scheduled maintenance has been completed.
Aug 21, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 09:30 UTC
Scheduled - Omnissa Connect will be replacing the TLS certificate for connect.omnissa.com. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Aug 13, 05:35 UTC
Completed - The scheduled maintenance has been completed.
Aug 21, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 02:00 UTC
Scheduled - Omnissa Access and Workspace ONE Hub Services are performing system maintenance for domains vmwareidentity.com, workspaceair.com, workspaceoneaccess.com, vmwareidentity.ca on August 21st between 2am UTC and 8am UTC. Services will remain accessible during the update with only a few minutes of possibly slower response times and, in some cases, a small number of failed request that are expected to succeed on retry.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Aug 12, 21:21 UTC
Aug 20, 2025
Completed - The scheduled maintenance has been completed.
Aug 20, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 21:00 UTC
Scheduled - Omnissa Access and Workspace ONE Hub Services are performing system maintenance for domains vmwareidentity.de, vmwareidentity.co.uk, vmwareidentity.eu on August 20th between 9pm UTC and 11pm UTC. Services will remain accessible during the update with only a few minutes of possibly slower response times and, in some cases, a small number of failed request that are expected to succeed on retry.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Aug 12, 21:15 UTC
Completed - The scheduled maintenance has been completed.
Aug 20, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 18:00 UTC
Scheduled - Omnissa Access and Workspace ONE Hub Services are performing system maintenance for domains vmwareidentity.com.au, vmwareidentity.asia, in.wss.workspaceone.com, sg.wss.workspaceone.com on August 20th between 6pm UTC and 8pm UTC. Services will remain accessible during the update with only a few minutes of possibly slower response times and, in some cases, a small number of failed request that are expected to succeed on retry.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Aug 12, 21:12 UTC
Completed - The scheduled maintenance has been completed.
Aug 20, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 01:00 UTC
Scheduled - Omnissa Access and Workspace ONE Hub Services are performing system maintenance for domains vmwareidentity.com, workspaceair.com, workspaceoneaccess.com, vmwareidentity.ca on August 20th between 1am UTC and 7am UTC. Services will remain accessible during the update with only a few minutes of possibly slower response times and, in some cases, a small number of failed request that are expected to succeed on retry.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Aug 12, 16:48 UTC
Completed - Horizon Cloud Service Console Access Weekly Maintenance is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Aug 20, 05:29 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 03:30 UTC
Scheduled - Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:
• Start: Wednesday, August 20, 2025, 03:30 UTC
• End: Wednesday, August 20, 2025, 06:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Aug 13, 15:38 UTC
Aug 19, 2025
Completed - The scheduled maintenance has been completed.
Aug 19, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 20:00 UTC
Scheduled - Omnissa Access and Workspace ONE Hub Services are performing system maintenance for domains vmwareidentity.de, vmwareidentity.co.uk, vmwareidentity.eu on August 19th between 8pm UTC and 10pm UTC. Services will remain accessible during the update with only a few minutes of possibly slower response times and, in some cases, a small number of failed request that are expected to succeed on retry.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Aug 12, 16:41 UTC
Completed - The scheduled maintenance has been completed.
Aug 19, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 17:00 UTC
Scheduled - Omnissa Access and Workspace ONE Hub Services are performing system maintenance for domains vmwareidentity.com.au, vmwareidentity.asia, in.wss.workspaceone.com, sg.wss.workspaceone.com on August 19th between 5pm UTC and 7pm UTC. Services will remain accessible during the update with only a few minutes of possibly slower response times and, in some cases, a small number of failed request that are expected to succeed on retry.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Aug 12, 16:34 UTC
Completed - The scheduled maintenance has been completed.
Aug 19, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 08:30 UTC
Scheduled - Omnissa Access and Workspace ONE Hub Services will be performing maintenance in Canada on Tuesday, August 19, 2025 between 08:30 AM - 11:30 AM UTC. During this maintenance, no downtime is expected and the cumulative disruption is expected to be less than a minute.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Aug 13, 10:08 UTC
Completed - The scheduled maintenance has been completed.
Aug 19, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 08:30 UTC
Scheduled - Omnissa Access and Workspace ONE Hub Services will be performing maintenance in United States for domains *.vmwareidentity.com (*.us1.wss.workspaceone.com), *.workspaceair.com and *.workspaceoneaccess.com on Tuesday, August 19, 2025 between 08:30 AM - 11:30 AM UTC. During this maintenance, no downtime is expected and the cumulative disruption is expected to be less than a minute.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Aug 13, 10:12 UTC
Completed - The scheduled maintenance has been completed.
Aug 19, 06:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 03:01 UTC
Scheduled - Omnissa Access and Workspace ONE Hub Services will be performing maintenance in Ireland on Tuesday, August 19, 2025 between 03:00 AM - 06:00 AM UTC. During this maintenance, no downtime is expected and the cumulative disruption is expected to be less than a minute.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Aug 13, 09:37 UTC
Completed - The scheduled maintenance has been completed.
Aug 19, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 03:00 UTC
Scheduled - Omnissa Access and Workspace ONE Hub Services will be performing maintenance in United Kingdom on Tuesday, August 19, 2025 between 03:00 AM - 06:00 AM UTC. During this maintenance, no downtime is expected and the cumulative disruption is expected to be less than a minute.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Aug 13, 09:35 UTC
Completed - The scheduled maintenance has been completed.
Aug 19, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 03:02 UTC
Scheduled - Omnissa Access and Workspace ONE Hub Services will be performing maintenance in Germany on Tuesday, August 19, 2025 between 03:00 AM - 06:00 AM UTC. During this maintenance, no downtime is expected and the cumulative disruption is expected to be less than a minute.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Aug 13, 09:33 UTC
Aug 18, 2025
Completed - The original maintenance window for this announcement was incorrectly listed as 48 hours, starting on 2025-08-26 at 17:00:00 UTC. This maintenance announcement has been canceled as we review the appropriate duration for the expected maintenance activity.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Aug 18, 18:11 UTC
Scheduled - Omnissa Access and Workspace ONE Hub Services are performing system maintenance for domains vmwareidentity.com.au, vmwareidentity.asia, in.wss.workspaceone.com, sg.wss.workspaceone.com between 2025-08-26 17:00:00+00:00 and 2025-08-28 17:00:00+00:00 (UTC). Services will remain accessible during the update with only a few minutes of possibly slower response times and, in some cases, a small number of failed request that are expected to succeed on retry.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Aug 18, 18:07 UTC
Completed - The scheduled maintenance has been completed.
Aug 18, 17:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 14:01 UTC
Scheduled - Omnissa Access and Workspace ONE Hub Services will be performing maintenance in Japan on Monday, August 18, 2025 between 02:00 PM - 05:00 PM UTC. During this maintenance, no downtime is expected and the cumulative disruption is expected to be less than a minute.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Aug 12, 12:35 UTC
Completed - The scheduled maintenance has been completed.
Aug 18, 17:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 14:00 UTC
Scheduled - Omnissa Access and Workspace ONE Hub Services will be performing maintenance in Singapore on Monday, August 18, 2025 between 02:00 PM - 05:00 PM UTC. During this maintenance, no downtime is expected and the cumulative disruption is expected to be less than a minute.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Aug 12, 12:13 UTC
Completed - The scheduled maintenance has been completed.
Aug 18, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 14:00 UTC
Scheduled - Omnissa Access and Workspace ONE Hub Services will be performing maintenance in Australia on Monday, August 18, 2025 between 02:00 PM - 05:00 PM UTC. During this maintenance, no downtime is expected and the cumulative disruption is expected to be less than a minute.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Aug 12, 12:37 UTC
Completed - The scheduled maintenance has been completed.
Aug 18, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 14:00 UTC
Scheduled - Omnissa Access and Workspace ONE Hub Services will be performing maintenance in India on Monday, August 18, 2025 between 02:00 PM - 05:00 PM UTC. During this maintenance, no downtime is expected and the cumulative disruption is expected to be less than a minute.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Aug 12, 12:12 UTC
Aug 17, 2025
Completed - Maintenance completed 16 Aug 2pm ET
Aug 17, 20:49 UTC
Update - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.

Aug 16, 17:55 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 15:00 UTC
Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on August 16th, 2025.

Maintenance Window:
• Start: Saturday, August 16th, 2025, 15:00 UTC
• End: Saturday, August 16th, 2025, 19:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Jul 24, 07:49 UTC
Aug 16, 2025
Aug 15, 2025
Resolved - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support. Operations teams will continue to monitor system performance levels and investigate the root cause of the issue.

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Aug 15, 08:23 UTC
Update - Omnissa Workspace ONE has initiated failover protocol to recover service.

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Aug 15, 08:12 UTC
Identified - Omnissa Workspace ONE continues to experience issues.

Operations teams have identified the issue and are actively working to resolve it.

Aug 15, 07:43 UTC
Investigating - Omnissa Workspace ONE is investigating reports of availability issues with Shared SaaS system - Cn510.

Omnissa Cloud Services portal has been updated for customers affected by this event.

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Aug 15, 07:03 UTC