Service Under Maintenance
Workspace ONE Assist - Germany Operational
Workspace ONE Assist - USA Operational
Workspace ONE Assist - Japan Operational
Workspace ONE Assist - Australia Operational
Workspace ONE Assist - UK Operational
Workspace ONE Assist - Canada Operational
Workspace ONE Email Notification Service 2-US Operational
Workspace ONE Email Notification Service 2-Germany Operational
Workspace ONE Email Notification Service 2-Japan Operational
Workspace ONE Email Notification Service 2-UK Operational
Workspace ONE Assist - Singapore Operational
Horizon Cloud Services Operational
AWS Cloud Control Plane - APAC Operational
Horizon Cloud Control Plane - Australia 2 Operational
Workspace ONE Intelligence Under Maintenance
Workspace ONE Data Center Console Access - US Operational
Workspace ONE Data Center Data Ingest - US Operational
Workspace ONE Data Center Console Access - DE Operational
Workspace ONE Data Center Data Ingest - DE Operational
Workspace ONE Data Center Console Access - EMEA Operational
Workspace ONE Data Center Data Ingest - EMEA Operational
Workspace ONE Data Center Console Access - Australia Operational
Workspace ONE Data Center Data Ingest - Australia Operational
Workspace ONE Data Center Console Access - Canada Operational
Workspace ONE Data Center Data Ingest - Canada Operational
Workspace ONE Data Center Console Access - APAC Operational
Workspace ONE Data Center Data Ingest - APAC Operational
Workspace ONE Data Center Console Access - London Operational
Workspace ONE Data Center Data Ingest - London Operational
Workspace ONE Data Center Console Access - GovCloud Operational
Workspace ONE Data Center Data Ingest - GovCloud Operational
Workspace ONE Data Center Console Access - IN Operational
Workspace ONE Data Center Data Ingest - IN Operational
Workspace ONE Data Center Console Access - Singapore Under Maintenance
Workspace ONE Data Center Data Ingest - Singapore Under Maintenance
Workspace ONE UEM Operational
Workspace ONE UEM - USA Operational
Workspace ONE UEM - Germany Operational
Workspace ONE UEM - Japan Operational
Workspace ONE UEM - UK Operational
Workspace ONE UEM - Australia Operational
Workspace ONE UEM - Canada Operational
Workspace ONE UEM - Singapore Operational
Cloud Notification Services (for ENS) - Global Operational
My Workspace ONE - Global Operational
App Wrapping Operational
AWCP (for APNs) - Global Operational
SMTP UEM - USA Operational
Workspace ONE UEM - India Operational
Auto-Discovery - USA Operational
VMware Seeded Apps (Workspace One Launcher) - Global Operational
Workspace ONE UEM - GovCloud Operational
Cloud Notification Service (For ENS) - GovCloud Operational
SMTP - GovCloud Operational
Workspace ONE Email Notification Service 2 - GovCloud Operational
Console Access (Horizon Cloud Admin Console) Operational
Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) Operational
Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) 2 Operational
Console Access (Horizon Cloud Admin Console) – AP Japan East Operational
Console Access (Horizon Cloud Admin Console) – EU UK South (London) Operational
Console Access (Horizon Cloud Admin Console) – EU North (Ireland) 2 Operational
Console Access (Horizon Cloud Admin Console) – EU North (Ireland) Operational
Console Access (Horizon Cloud Admin Console) – US West 2 Operational
Console Access (Horizon Cloud Admin Console) – US North Central (Illinois) Operational
Console Access (Horizon Cloud Admin Console) – Germany West Central (Frankfurt) Operational
Horizon Cloud Universal Broker Operational
Horizon Cloud Universal Broker - USA Operational
Horizon Cloud Universal Broker - Europe Operational
Horizon Cloud Universal Broker - APAC Operational
Workspace ONE Experience Workflows Operational
WS1 Experience Workflows-Canada Operational
WS1 Experience Workflows-Australia Operational
WS1 Experience Workflows-UK Operational
WS1 Experience Workflows-Ireland Operational
WS1 Experience Workflows-Germany Operational
WS1 Experience Workflows-US1 Operational
WS1 Experience Workflows-US2 Operational
WS1 Experience Workflows-US3 Operational
WS1 Experience Workflows-Preview Operational
Horizon Cloud Service Next-Gen Operational
Horizon Cloud Service Next-Gen - United States Operational
Horizon Cloud Service Next-Gen - Germany Operational
Horizon Cloud Service Next-Gen - Ireland Operational
Horizon Cloud Service Next-Gen - Japan Operational
Universal Console - US Operational
Universal Console - Ireland Operational
Universal Console - Japan Operational
Horizon Portal - Broker - US Operational
Horizon Portal - Broker - Ireland Operational
Horizon Portal - Broker - Japan Operational
Edge Hub - US Operational
Edge Hub - Ireland Operational
Edge Hub - Japan Operational
VM Hub - US Operational
VM Hub - Germany Operational
VM Hub - UK Operational
VM Hub - Ireland Operational
VM Hub - Australia Operational
VM Hub - Japan Operational
Regional Data Shard - US Operational
Regional Data Shard - Germany Operational
Regional Data Shard - UK Operational
Regional Data Shard - Ireland Operational
Regional Data Shard - Japan Operational
Regional Data Shard - Australia Operational
VM Hub - India Operational
Regional Data Shard - India Operational
getwsone.com Operational
Workspace ONE Access Operational
Workspace ONE Access - US1 Operational
Workspace ONE Access - US2 Operational
Workspace ONE Access - US3 Operational
Workspace ONE Access - Germany Operational
Workspace ONE Access - Ireland Operational
Workspace ONE Access - UK Operational
Workspace ONE Access - Japan Operational
Workspace ONE Access - Australia Operational
Workspace ONE Access - Canada Operational
Workspace ONE Access - GovCloud Operational
Workspace ONE Access - India Operational
Workspace ONE Access - Singapore Operational
Workspace ONE Hub Services Catalog Operational
Workspace ONE Hub Services Catalog - US1 Operational
Workspace ONE Hub Services Catalog - US2 Operational
Workspace ONE Hub Services Catalog - US3 Operational
Workspace ONE Hub Services Catalog - Germany Operational
Workspace ONE Hub Services Catalog - Ireland Operational
Workspace ONE Hub Services Catalog -UK Operational
Workspace ONE Hub Services Catalog - Japan Operational
Workspace ONE Hub Services Catalog - Australia Operational
Workspace ONE Hub Services Catalog - Canada Operational
Workspace ONE Hub Services - GovCloud Operational
Workspace ONE Hub Services Catalog - India Operational
Workspace ONE Hub Services Catalog - Singapore Operational
Cloud Services - US Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Workspace ONE UEM is scheduled to undergo maintenance on October 19th, 2024.

Maintenance Window:
• Start: Saturday, October 19th, 2024, 15:00 UTC
• End: Saturday, October 19th, 2024, 19:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Posted on Oct 05, 2024 - 01:08 UTC
Workspace ONE Intelligence Maintenance Oct 19, 2024 16:00-20:00 UTC
Workspace ONE Intelligence will be under maintenance effective 2024/10/19 09:00 Pacific Time.
Posted on Oct 03, 2024 - 13:48 UTC
Workspace ONE Assist Maintenance Window on Production:
• Start: Wednesday, October 23rd 2024, 12:00AM EDT
• End: Wednesday, October 23rd 2024, 06:00AM EDT

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• Omnissa will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
Omnissa Workspace ONE Assist Team

Posted on Oct 09, 2024 - 18:17 UTC
Workspace ONE Assist Maintenance Window on Production:
• Start: Thursday, October 24th 2024, 08:00PM EDT
• End: Friday, October 25th 2024, 02:00AM EDT

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• Omnissa will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
Omnissa Workspace ONE Assist Team

Posted on Oct 09, 2024 - 18:23 UTC
Workspace ONE Assist Maintenance Window on Production:
• Start: Tuesday, October 29th 2024, 12:00PM EDT
• End: Tuesday, October 29th 2024, 16:00PM EDT

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• Omnissa will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
Omnissa Workspace ONE Assist Team

Posted on Oct 09, 2024 - 18:26 UTC
Workspace ONE Assist Maintenance Window on Production:
• Start: Tuesday, November 5th, 2024 10:00AM EDT
• End: Tuesday, November 5th, 2024 16:00PM EDT

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• Omnissa will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
Omnissa Workspace ONE Assist Team

Posted on Oct 09, 2024 - 18:32 UTC
Workspace ONE Assist Maintenance Window on Production:
• Start: Thursday, November 7th, 2024 12:00PM EDT
• End: Thursday, November 7th, 2024 16:00PM EDT

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• Omnissa will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
Omnissa Workspace ONE Assist Team

Posted on Oct 09, 2024 - 18:35 UTC
Workspace ONE Assist Maintenance Window on Production:
• Start: Thursday, November 7th, 2024 08:00PM EDT
• End: Thursday, November 8th, 2024 02:00AM EDT

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• Omnissa will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
Omnissa Workspace ONE Assist Team

Posted on Oct 09, 2024 - 18:40 UTC
Workspace ONE Assist Maintenance Window on Production:
• Start: Tuesday, November 12th, 2024 01:00AM EDT
• End: Tuesday, November 12th, 2024 05:00AM EDT

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• Omnissa will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
Omnissa Workspace ONE Assist Team

Posted on Oct 09, 2024 - 18:43 UTC
Past Incidents
Oct 15, 2024
Completed - The scheduled maintenance has been canceled. We will keep you posted with the new schedule once we have an update.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Oct 15, 14:26 UTC
Scheduled - Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:
• Start: Wednesday, October 16, 2024, 03:30 UTC
• End: Wednesday, October 16, 2024, 06:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/6000005).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Oct 9, 15:37 UTC
Oct 14, 2024

No incidents reported.

Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024

No incidents reported.

Oct 10, 2024
Completed - Certificate rotation complete.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.

Oct 10, 07:14 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 05:30 UTC
Scheduled - Workspace ONE Access and Hub Services will be replacing the TLS certificate for *.vmwareidentity.eu (Europe). There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Workspace ONE Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.

Oct 4, 10:57 UTC
Completed - The scheduled maintenance has been completed.
Oct 10, 06:30 UTC
Update - Workspace ONE Access and Hub Services are updating public TLS certificates in United Kingdom for domains *.vmwareidentity.co.uk. Certificates are updated with zero downtime for services, however, some products, such as VMware Horizon Enterprise, may prompt administrators to trust the new certificate.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.

Oct 10, 05:52 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 04:30 UTC
Scheduled - Workspace ONE Access and Hub Services will be replacing the TLS certificate for *.vmwareidentity.co.uk. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Workspace ONE Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.

Oct 1, 06:05 UTC
Oct 9, 2024
Completed - The scheduled maintenance has been completed.
Oct 9, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 05:00 UTC
Scheduled - Workspace ONE Access and Hub Services will be replacing the TLS certificate for *.vmwareidentity.de. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Workspace ONE Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.

Oct 1, 08:36 UTC
Completed - Horizon Cloud Service Console Access Weekly Maintenance is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Oct 9, 05:08 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 03:30 UTC
Scheduled - Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:
• Start: Wednesday, October 09, 2024, 03:30 UTC
• End: Wednesday, October 09, 2024, 06:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/6000005).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Oct 3, 15:45 UTC
Oct 8, 2024
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE Assist.

Please visit support.workspaceone.com if you need additional assistance.

Oct 8, 04:14 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 01:00 UTC
Scheduled - Workspace ONE Assist Maintenance Window on Production:
• Start: Monday, October 7th 2024, 09:00PM EDT
• End: Tuesday, October 8th 2024, 01:00AM EDT

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• Omnissa will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
Omnissa Workspace ONE Assist Team

Sep 27, 13:16 UTC
Oct 7, 2024
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE Assist.

Please visit support.workspaceone.com if you need additional assistance.

Oct 7, 18:49 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 16:00 UTC
Scheduled - Workspace ONE Assist Maintenance Window on Production:
• Start: Monday, October 7th 2024, 12:00PM EDT
• End: Monday, October 7th 2024, 16:00PM EDT

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• Omnissa will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
Omnissa Workspace ONE Assist Team

Sep 27, 13:13 UTC
Completed - The scheduled maintenance has been completed.
Oct 7, 13:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 11:30 UTC
Scheduled - Workspace ONE Access and Hub Services will be replacing the TLS certificate for *.vmwareidentity.asia. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Workspace ONE Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.

Sep 30, 11:26 UTC
Completed - The scheduled maintenance has been completed.
Oct 7, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 07:00 UTC
Scheduled - Workspace ONE Access and Hub Services will be replacing the TLS certificate for *.vmwareidentity.com.au. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Workspace ONE Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.

Sep 30, 11:20 UTC
Oct 6, 2024
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.

Oct 6, 05:56 UTC
Update - Scheduled maintenance is taking longer than expected and is running over the allotted window. Please standby for further updates.

During this delay, service will be available for end-users who may experience intermittent latency and timeouts. The following systems are impacted by the delay:

CN174B
CN1372
CN1385
CN1492
CN1992
CN2092

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.

Oct 6, 05:33 UTC
Update - Scheduled maintenance is taking longer than expected and is running over the allotted window. Please standby for further updates.

During this delay, service will be available for end-users who may experience intermittent latency and timeouts.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.

Oct 6, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 01:00 UTC
Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on October 6th, 2024

Maintenance Window:
• Start: Sunday, October 6th, 2024, 1:00 UTC
• End: Sunday, October 6th, 2024, 5:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Sep 19, 06:36 UTC
Oct 5, 2024
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.

Oct 5, 04:33 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 01:01 UTC
Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on October 5th, 2024.

Maintenance Window:
• Start: Saturday, October 5th, 2024, 1:00 UTC
• End: Saturday, October 5th, 2024, 5:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Sep 19, 06:21 UTC
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.

Oct 5, 04:33 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 01:01 UTC
Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on October 5th, 2024.

Maintenance Window:
• Start: Saturday, October 5th, 2024, 1:00 UTC
• End: Saturday, October 5th, 2024, 5:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Sep 19, 06:19 UTC
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.

Oct 5, 04:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 01:00 UTC
Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on October 5th, 2024.

Maintenance Window:
• Start: Saturday, October 5th, 2024, 1:00 UTC
• End: Saturday, October 5th, 2024, 5:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Sep 19, 06:15 UTC
Oct 4, 2024
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.

Oct 4, 17:44 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 15:01 UTC
Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on October 4th, 2024

Maintenance Window:
• Start: Friday, October 4th, 2024, 15:00 UTC
• End: Friday, October 4th, 2024, 19:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Sep 19, 06:03 UTC
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.

Oct 4, 17:44 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 15:01 UTC
Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on October 4th, 2024

Maintenance Window:
• Start: Friday, October 4th, 2024, 15:00 UTC
• End: Friday, October 4th, 2024, 19:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Sep 19, 05:58 UTC
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.

Oct 4, 17:43 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 15:00 UTC
Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on October 4th, 2024

Maintenance Window:
• Start: Friday, October 4th, 2024, 15:00 UTC
• End: Friday, October 4th, 2024, 19:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Sep 19, 06:01 UTC
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.

Oct 4, 17:43 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 15:00 UTC
Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on October 4th, 2024

Maintenance Window:
• Start: Friday, October 4th, 2024, 15:00 UTC
• End: Friday, October 4th, 2024, 19:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Sep 19, 05:55 UTC
Completed - Horizon Cloud Service Universal Broker Infrastructure Upgrade is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Oct 4, 06:25 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 04:30 UTC
Scheduled - Horizon Cloud Service is going to perform a maintenance for the Universal Broker infrastructure upgrade in North Europe region during the below maintenance window.

Maintenance Window:
•Start: Friday, October 04, 2024 04:30 UTC
•End: Friday, October 04, 2024 07:30 UTC

Impact:
•There can be intermittent access issues to those customers who will be trying to access their desktop/ applications using Universal Broker.
•During this maintenance there will be a downtime that can take up to 60 minutes on the Universal broker Console.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/6000005).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete

Sep 26, 02:17 UTC
Completed - The scheduled maintenance has been completed.
Oct 4, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 01:00 UTC
Scheduled - Workspace ONE Assist Maintenance Window on Production:
• Start: Thursday, October 3rd 2024, 09:00PM EDT
• End: Friday, October 4th 2024, 01:00AM EDT

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• Omnissa will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
Omnissa Workspace ONE Assist Team

Sep 27, 13:11 UTC
Oct 3, 2024
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE Assist.

Please visit support.workspaceone.com if you need additional assistance.

Oct 3, 19:43 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 14:00 UTC
Scheduled - Workspace ONE Assist Maintenance Window on Production:
• Start: Thursday October 3rd 2024, 10:00AM EDT
• End: Thursday October 3rd 2024, 16:00PM EDT

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Workspace ONE Assist Team

Sep 27, 13:07 UTC
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.

Oct 3, 16:48 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 13:00 UTC
Scheduled - Federal ENS service is scheduled to undergo maintenance on October 03, 2024.

Maintenance Window:
• Start: Thursday, October 3, 2024, 13:00 UTC
• End: Thursday, October 3, 2024, 17:00 UTC

Change: Federal ENS maintenance

Customer Impact:
• Email will continue to update and be available on existing end-user devices using Boxer
• Newly enrolled devices will be able to receive email using Boxer
• Already enrolled and newly enrolled devices will not receive notifications on Boxer for new emails
• End users may see a yellow (Moderate) or red (At Risk) health check status at the top of the Settings tab in the Boxer app

Downtime:

Expected downtime for Federal ENS is 60 minutes

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Sep 26, 21:10 UTC
Completed - Horizon Cloud Service Universal Broker Infrastructure Upgrade is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Oct 3, 14:17 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 12:30 UTC
Scheduled - Horizon Cloud Service is going to perform a maintenance for the Universal Broker infrastructure upgrade in Australia region during the below maintenance window.

Maintenance Window:
• Start: Thursday, October 03, 2024 12:30 UTC
• End: Thursday, October 03, 2024 15:30 UTC

Impact:
• There can be intermittent access issues to those customers who will be trying to access their desktop/ applications using Universal Broker.
• During this maintenance there will be a downtime that can take up to 60 minutes on the Universal broker Console.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/6000005).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Sep 24, 17:07 UTC
Completed - The scheduled maintenance has been completed.
Oct 3, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 05:00 UTC
Scheduled - Workspace ONE Assist Maintenance Window on Production:
• Start: Thursday, October 3rd 2024, 01:00AM EDT
• End: Thursday, October 3rd 2024, 05:00AM EDT

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• Omnissa will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
Omnissa Workspace ONE Assist Team

Sep 27, 13:02 UTC
Completed - Horizon Cloud Service Console Access Weekly Maintenance is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Oct 3, 06:20 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 03:30 UTC
Scheduled - Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:
• Start: Thursday, October 03, 2024, 03:30 UTC
• End: Thursday, October 03, 2024, 06:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/6000005).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Sep 25, 15:38 UTC
Oct 2, 2024

No incidents reported.

Oct 1, 2024
Completed - The scheduled maintenance has been completed.
Oct 1, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 04:00 UTC
Scheduled - Workspace ONE Assist Maintenance Window on Production:
• Start: Tuesday, October 1st 2024, 12:00AM EDT
• End: Tuesday, October 1st 2024, 06:00AM EDT

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• Omnissa will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
Omnissa Workspace ONE Assist Team

Sep 27, 12:56 UTC
Resolved - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support. Operations teams will continue to monitor system performance levels and investigate the root cause of the issue.

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.

Oct 1, 08:40 UTC
Identified - Omnissa Workspace ONE is investigating reports of availability issues with SaaS environments.

Operations teams have identified the issue with database infrastructure and are actively working to resolve it.

My Workspace ONE portal has been updated for customers affected by this event.

Please check the myWorkspace ONE portal to confirm if your environment is affected by this event.

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Oct 1, 08:33 UTC
Completed - The scheduled maintenance has been completed.
Oct 1, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 05:30 UTC
Scheduled - Workspace ONE Access and Hub Services will be replacing the TLS certificate for *.vmwareidentity.ca. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Workspace ONE Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.

Sep 25, 04:28 UTC
Completed - Horizon Cloud Service Universal Broker Infrastructure Upgrade is now complete.

We apologize for the inconvenience.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Oct 1, 06:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 04:30 UTC
Scheduled - Horizon Cloud Service is going to perform a maintenance for the Universal Broker infrastructure upgrade in UK South region during the below maintenance window.

Maintenance Window:
• Start: Tuesday, October 01, 2024 04:30 UTC
• End: Tuesday, October 01, 2024 07:30 UTC

Impact:
• There can be intermittent access issues to those customers who will be trying to access their desktop/ applications using Universal Broker.
• During this maintenance there will be a downtime that can take up to 60 minutes on the Universal broker Console.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/6000005).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Sep 24, 03:06 UTC
Completed - The scheduled maintenance has been completed.
Oct 1, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 00:00 UTC
Scheduled - Workspace ONE Access and Hub Services will be replacing the TLS certificate for access.gc.workspaceone-gov.com. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Workspace ONE Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.

Sep 23, 17:38 UTC