Horizon Cloud Service Next-Gen: Root Certificate Authority (CA) Update for Horizon Components
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In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 01, 2025 - 00:01 UTC
May 01, 2025 - 00:01 UTC
Scheduled - Horizon Cloud Service Next-Gen is undergoing Root Certificate Authority (CA) certificate update across all Horizon components from May 1 through June 16, 2025, via a continuous, rolling update.
Impact:
- There is no impact on administrators accessing Universal Console.
- There is no impact on end-users and their ability to connect to their desktops
- No downtime is expected, provided the following prerequisites are in place as previously communicated over the past several months through this Horizon Cloud Service transition to Omnissa (6000824) article.
- Ensure Horizon Agents are updated to version 24.4.0 or later
- Ensure Omnissa URLs are allow-listed
- If agents are not updated, affected virtual machines will lose connectivity to Horizon Cloud after June 16, 2025, 7 AM UTC, resulting in user access disruption
Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
May 6, 2025 00:31 - Jun 16, 2025 07:00 UTC
Impact:
- There is no impact on administrators accessing Universal Console.
- There is no impact on end-users and their ability to connect to their desktops
- No downtime is expected, provided the following prerequisites are in place as previously communicated over the past several months through this Horizon Cloud Service transition to Omnissa (6000824) article.
- Ensure Horizon Agents are updated to version 24.4.0 or later
- Ensure Omnissa URLs are allow-listed
- If agents are not updated, affected virtual machines will lose connectivity to Horizon Cloud after June 16, 2025, 7 AM UTC, resulting in user access disruption
Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
May 6, 2025 00:31 - Jun 16, 2025 07:00 UTC
Workspace ONE Assist - Germany
Operational
Workspace ONE Assist - USA
Operational
Workspace ONE Assist - Japan
Operational
Workspace ONE Assist - Australia
Operational
Workspace ONE Assist - UK
Operational
Workspace ONE Assist - Canada
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Workspace ONE Email Notification Service 2-US
Operational
Workspace ONE Email Notification Service 2-Germany
Operational
Workspace ONE Email Notification Service 2-Japan
Operational
Workspace ONE Email Notification Service 2-UK
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Workspace ONE Assist - Singapore
Operational
Horizon Cloud Services
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AWS Cloud Control Plane - APAC
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Horizon Cloud Control Plane - Australia 2
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Workspace ONE Intelligence
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Console Access - United States
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Data Ingest - United States
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Console Access - Germany
Operational
Data Ingest - Germany
Operational
Console Access - Ireland
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Data Ingest - Ireland
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Console Access - Australia
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Data Ingest - Australia
Operational
Console Access - Canada
Operational
Data Ingest - Canada
Operational
Console Access - Japan
Operational
Data Ingest - Japan
Operational
Console Access - United Kingdom
Operational
Data Ingest - United Kingdom
Operational
Console Access - GovCloud
Operational
Data Ingest - GovCloud
Operational
Console Access - India
Operational
Data Ingest - India
Operational
Console Access - Singapore
Operational
Data Ingest - Singapore
Operational
Workspace ONE UEM
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Workspace ONE UEM - USA
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Workspace ONE UEM - Germany
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Workspace ONE UEM - Japan
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Workspace ONE UEM - UK
Operational
Workspace ONE UEM - Australia
Operational
Workspace ONE UEM - Canada
Operational
Workspace ONE UEM - Singapore
Operational
Cloud Notification Services (for ENS) - Global
Operational
My Workspace ONE - Global
Operational
App Wrapping
Operational
AWCP (for APNs) - Global
Operational
SMTP UEM - USA
Operational
Workspace ONE UEM - India
Operational
Auto-Discovery - USA
Operational
VMware Seeded Apps (Workspace One Launcher) - Global
Operational
Workspace ONE UEM - GovCloud
Operational
Cloud Notification Service (For ENS) - GovCloud
Operational
SMTP - GovCloud
Operational
Workspace ONE Email Notification Service 2 - GovCloud
Operational
Console Access (Horizon Cloud Admin Console)
Operational
Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales)
Operational
Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) 2
Operational
Console Access (Horizon Cloud Admin Console) – AP Japan East
Operational
Console Access (Horizon Cloud Admin Console) – EU UK South (London)
Operational
Console Access (Horizon Cloud Admin Console) – EU North (Ireland) 2
Operational
Console Access (Horizon Cloud Admin Console) – EU North (Ireland)
Operational
Console Access (Horizon Cloud Admin Console) – US West 2
Operational
Console Access (Horizon Cloud Admin Console) – US North Central (Illinois)
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Console Access (Horizon Cloud Admin Console) – Germany West Central (Frankfurt)
Operational
Horizon Cloud Universal Broker
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Horizon Cloud Universal Broker - USA
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Horizon Cloud Universal Broker - Europe
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Horizon Cloud Universal Broker - APAC
Operational
Workspace ONE Experience Workflows
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WS1 Experience Workflows-Canada
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WS1 Experience Workflows-Australia
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WS1 Experience Workflows-UK
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WS1 Experience Workflows-Ireland
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WS1 Experience Workflows-Germany
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WS1 Experience Workflows-US1
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WS1 Experience Workflows-US2
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WS1 Experience Workflows-US3
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WS1 Experience Workflows-Preview
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Horizon Cloud Service Next-Gen
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Horizon Cloud Service Next-Gen - United States
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Horizon Cloud Service Next-Gen - Germany
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Horizon Cloud Service Next-Gen - Ireland
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Horizon Cloud Service Next-Gen - Japan
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Universal Console - US
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Universal Console - Ireland
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Universal Console - Japan
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Horizon Portal - Broker - US
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Horizon Portal - Broker - Ireland
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Horizon Portal - Broker - Japan
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Edge Hub - US
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Edge Hub - Ireland
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Edge Hub - Japan
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VM Hub - US
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VM Hub - Germany
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VM Hub - UK
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VM Hub - Ireland
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VM Hub - Australia
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VM Hub - Japan
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Regional Data Shard - US
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Regional Data Shard - Germany
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Regional Data Shard - UK
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Regional Data Shard - Ireland
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Regional Data Shard - Japan
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Regional Data Shard - Australia
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VM Hub - India
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Regional Data Shard - India
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getwsone.com
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Workspace ONE Access
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Workspace ONE Access - US1
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Workspace ONE Access - US2
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Workspace ONE Access - US3
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Workspace ONE Access - Germany
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Workspace ONE Access - Ireland
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Workspace ONE Access - UK
Operational
Workspace ONE Access - Japan
Operational
Workspace ONE Access - Australia
Operational
Workspace ONE Access - Canada
Operational
Workspace ONE Access - GovCloud
Operational
Workspace ONE Access - India
Operational
Workspace ONE Access - Singapore
Operational
Workspace ONE Hub Services Catalog
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Workspace ONE Hub Services Catalog - US1
Operational
Workspace ONE Hub Services Catalog - US2
Operational
Workspace ONE Hub Services Catalog - US3
Operational
Workspace ONE Hub Services Catalog - Germany
Operational
Workspace ONE Hub Services Catalog - Ireland
Operational
Workspace ONE Hub Services Catalog -UK
Operational
Workspace ONE Hub Services Catalog - Japan
Operational
Workspace ONE Hub Services Catalog - Australia
Operational
Workspace ONE Hub Services Catalog - Canada
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Workspace ONE Hub Services - GovCloud
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Workspace ONE Hub Services Catalog - India
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Workspace ONE Hub Services Catalog - Singapore
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Omnissa Connect
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Omnissa Connect - US
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Workspace ONE Assist - India
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Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Horizon Cloud Service First-Gen : Universal Broker Maintenance - Maintenance Window: Saturday, June 07, 2025 05:30 UTC – US region. Jun 7, 2025 05:30-08:30 UTC
Horizon Cloud Service First-Gen is scheduled to conduct maintenance on the Universal Broker in the US region during the maintenance window outlined below.
Maintenance Window:
• Start: Saturday, June 07, 2025, 05:30 UTC
• End: Saturday, June 07, 2025, 08:30 UTC
Impact:
• There can be intermittent access issues to those customers who will be trying to access their desktop/ applications using Universal Broker.
•During this maintenance there will be a downtime that can take up to 30 minutes on the Universal Broker Console.
Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).
Thanks for your patience.
Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Posted on May 21, 2025 - 17:48 UTC
Maintenance Window:
• Start: Saturday, June 07, 2025, 05:30 UTC
• End: Saturday, June 07, 2025, 08:30 UTC
Impact:
• There can be intermittent access issues to those customers who will be trying to access their desktop/ applications using Universal Broker.
•During this maintenance there will be a downtime that can take up to 30 minutes on the Universal Broker Console.
Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).
Thanks for your patience.
Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Posted on May 21, 2025 - 17:48 UTC
Horizon Cloud Service First-Gen: Universal Broker Maintenance - Maintenance Window: Saturday, June 07, 2025 12:30 UTC – Japan region. Jun 7, 2025 12:30-15:30 UTC
Horizon Cloud Service First-Gen is scheduled to conduct maintenance on the Universal Broker in the Japan region during the maintenance window outlined below.
Maintenance Window:
• Start: Saturday, June 07, 2025 12:30 UTC
• End: Saturday, June 07, 2025 15:30 UTC
Impact:
• There can be intermittent access issues to those customers who will be trying to access their desktop/ applications using Universal Broker.
• During this maintenance there will be a downtime that can take up to 30 minutes on the Universal Broker Console.
Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).
Thanks for your patience.
Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Posted on May 21, 2025 - 17:54 UTC
Maintenance Window:
• Start: Saturday, June 07, 2025 12:30 UTC
• End: Saturday, June 07, 2025 15:30 UTC
Impact:
• There can be intermittent access issues to those customers who will be trying to access their desktop/ applications using Universal Broker.
• During this maintenance there will be a downtime that can take up to 30 minutes on the Universal Broker Console.
Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).
Thanks for your patience.
Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Posted on May 21, 2025 - 17:54 UTC
Horizon Cloud Service Next-Gen: Infrastructure Maintenance - Maintenance Window: Sunday, June 08, 2025, 02:30 UTC – Europe region. Jun 8, 2025 02:30-06:30 UTC
Horizon Cloud Service Next-Gen is going to perform an Infrastructure Maintenance in Europe region during the below maintenance window.
Maintenance Window:
• Start: Sunday, June 08, 2025, 02:30 UTC
• End: Sunday, June 08, 2025, 06:30 UTC
Impact:
• This maintenance will lead to approximately 5 Minutes of downtime within the 4-hour maintenance window.
• New desktop launches would be affected during this period, while already existing desktop sessions should remain unaffected.
• The provisioning of new pool VMs and expansion of existing pools may experience failures during the maintenance window.
Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect. For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).
Posted on May 30, 2025 - 14:13 UTC
Maintenance Window:
• Start: Sunday, June 08, 2025, 02:30 UTC
• End: Sunday, June 08, 2025, 06:30 UTC
Impact:
• This maintenance will lead to approximately 5 Minutes of downtime within the 4-hour maintenance window.
• New desktop launches would be affected during this period, while already existing desktop sessions should remain unaffected.
• The provisioning of new pool VMs and expansion of existing pools may experience failures during the maintenance window.
Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect. For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).
Posted on May 30, 2025 - 14:13 UTC
Omnissa Connect: Infrastructure Maintenance - United States Jun 8, 2025 11:00-14:00 UTC
Omnissa Connect are performing maintenance on infrastructure in United States. Services will remain accessible during the update with only a few minutes of possibly slower response times and, in some cases, a small number of failed request that are expected to succeed on retry.
Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Posted on Jun 03, 2025 - 06:46 UTC
Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Posted on Jun 03, 2025 - 06:46 UTC
Horizon Cloud Service First-Gen and Next-Gen: Database Maintenance- Maintenance Window: Tuesday, June 10, 2025, 21:00 UTC – Europe Region. Jun 10, 2025 21:00-23:00 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Jun 05, 2025 - 08:34 UTC
Jun 05, 2025 - 08:34 UTC
Scheduled -
Horizon Cloud Service First-Gen and Next-Gen is going to perform database maintenance in the Europe Region during the following maintenance window.
Maintenance Window:
• Start: Tuesday, June 10, 2025, 21:00 UTC
• End: Tuesday, June 10, 2025, 23:00 UTC
Impact:
• Services will remain accessible during the update with only a few minutes of possibly slower response times and, in some cases, a small number of failed requests that are expected to succeed on retry.
Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).
Thanks for your patience.
Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Jun 05, 2025 - 04:44 UTC
Maintenance Window:
• Start: Tuesday, June 10, 2025, 21:00 UTC
• End: Tuesday, June 10, 2025, 23:00 UTC
Impact:
• Services will remain accessible during the update with only a few minutes of possibly slower response times and, in some cases, a small number of failed requests that are expected to succeed on retry.
Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).
Thanks for your patience.
Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Jun 05, 2025 - 04:44 UTC
Horizon Cloud Service First-Gen: Console Access Weekly Maintenance - Maintenance Window: Wednesday, June 11, 2025, 03:30 UTC - All Regions. Jun 11, 2025 03:30-06:30 UTC
Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.
Maintenance Window:
• Start: Wednesday, June 11, 2025, 03:30 UTC
• End: Wednesday, June 11, 2025, 06:30 UTC
Impact:
• There is no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.
Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).
Thanks for your patience.
Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Posted on Jun 04, 2025 - 15:36 UTC
Maintenance Window:
• Start: Wednesday, June 11, 2025, 03:30 UTC
• End: Wednesday, June 11, 2025, 06:30 UTC
Impact:
• There is no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.
Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).
Thanks for your patience.
Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Posted on Jun 04, 2025 - 15:36 UTC
Omnissa Access and Workspace ONE Hub Services Certificate Rotation United States (Partial Region) Jun 12, 2025 09:00-11:30 UTC
Omnissa Access and Workspace ONE Hub Services will be replacing the TLS certificate for vmwareidentity.com (us1.wss.workspaceone.com). There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Omnissa Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.
Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Posted on Jun 05, 2025 - 07:52 UTC
Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Posted on Jun 05, 2025 - 07:52 UTC
Workspace ONE UEM and Assist: Monthly Data Center Maintenance June 13th, 2025 / India (Full Region) Jun 13, 2025 15:00-19:00 UTC
Workspace ONE UEM and Assist are scheduled to undergo maintenance on June 13th, 2025
Maintenance Window:
• Start: Friday, June 13th, 2025, 15:00 UTC
• End: Friday, June 13th, 2025, 19:00 UTC
Change:
Infrastructure Patching
Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.
Downtime:
5 min on average
System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on May 22, 2025 - 12:22 UTC
Maintenance Window:
• Start: Friday, June 13th, 2025, 15:00 UTC
• End: Friday, June 13th, 2025, 19:00 UTC
Change:
Infrastructure Patching
Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.
Downtime:
5 min on average
System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on May 22, 2025 - 12:22 UTC
Workspace ONE UEM and Assist: Monthly Data Center Maintenance June 13th, 2025 / Japan (Full Region) Jun 13, 2025 15:00-19:00 UTC
Workspace ONE UEM and Assist are scheduled to undergo maintenance on June 13th, 2025
Maintenance Window:
• Start: Friday, June 13th, 2025, 15:00 UTC
• End: Friday, June 13th, 2025, 19:00 UTC
Change:
Infrastructure Patching
Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.
Downtime:
5 min on average
System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on May 22, 2025 - 12:28 UTC
Maintenance Window:
• Start: Friday, June 13th, 2025, 15:00 UTC
• End: Friday, June 13th, 2025, 19:00 UTC
Change:
Infrastructure Patching
Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.
Downtime:
5 min on average
System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on May 22, 2025 - 12:28 UTC
Workspace ONE UEM and Assist: Monthly Data Center Maintenance June 13th, 2025 / Australia (Full Region) Jun 13, 2025 15:00-19:00 UTC
Workspace ONE UEM and Assist are scheduled to undergo maintenance on June 13th, 2025
Maintenance Window:
• Start: Friday, June 13th, 2025, 15:00 UTC
• End: Friday, June 13th, 2025, 19:00 UTC
Change:
Infrastructure Patching
Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.
Downtime:
5 min on average
System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on May 22, 2025 - 12:31 UTC
Maintenance Window:
• Start: Friday, June 13th, 2025, 15:00 UTC
• End: Friday, June 13th, 2025, 19:00 UTC
Change:
Infrastructure Patching
Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.
Downtime:
5 min on average
System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on May 22, 2025 - 12:31 UTC
Workspace ONE UEM and Assist: Monthly Data Center Maintenance June 13th, 2025 / Singapore (Full Region) Jun 13, 2025 15:00-19:00 UTC
Workspace ONE UEM and Assist are scheduled to undergo maintenance on June 13th, 2025
Maintenance Window:
• Start: Friday, June 13th, 2025, 15:00 UTC
• End: Friday, June 13th, 2025, 19:00 UTC
Change:
Infrastructure Patching
Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.
Downtime:
5 min on average
System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on May 22, 2025 - 12:35 UTC
Maintenance Window:
• Start: Friday, June 13th, 2025, 15:00 UTC
• End: Friday, June 13th, 2025, 19:00 UTC
Change:
Infrastructure Patching
Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.
Downtime:
5 min on average
System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on May 22, 2025 - 12:35 UTC
Horizon Cloud Service Next-Gen: Platform Infrastructure Upgrade - Maintenance Window: Friday, June 13, 2025, 20:00 UTC – Europe Region Jun 13, 2025 20:00 - Jun 14, 2025 04:00 UTC
Horizon Cloud Service Next-Gen will perform a scheduled infrastructure upgrade in the Europe region during the maintenance window below.
Maintenance Window:
• Start: Friday, June 13, 2025, 20:00 UTC
• End: Saturday, June 14, 2025, 04:00 UTC
Impact:
• Possible degradation in service performance / increase in latency for administrators while accessing Administration Console.
• Potential intermittent access issues to those end users who will be trying to access their desktop/ applications, however, retry should succeed.
Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).
Thanks for your patience.
Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Posted on May 28, 2025 - 01:34 UTC
Maintenance Window:
• Start: Friday, June 13, 2025, 20:00 UTC
• End: Saturday, June 14, 2025, 04:00 UTC
Impact:
• Possible degradation in service performance / increase in latency for administrators while accessing Administration Console.
• Potential intermittent access issues to those end users who will be trying to access their desktop/ applications, however, retry should succeed.
Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).
Thanks for your patience.
Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Posted on May 28, 2025 - 01:34 UTC
Workspace ONE UEM and Assist: Monthly Data Center Maintenance June 14th, 2025 / Germany (Full Region) Jun 14, 2025 01:00-05:00 UTC
Workspace ONE UEM and Assist are scheduled to undergo maintenance on June 14th, 2025.
Maintenance Window:
• Start: Saturday, June 14th, 2025, 1:00 UTC
• End: Saturday, June 14th, 2025, 5:00 UTC
Change:
Infrastructure Patching
Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.
Downtime:
5 min on average
System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on May 22, 2025 - 12:56 UTC
Maintenance Window:
• Start: Saturday, June 14th, 2025, 1:00 UTC
• End: Saturday, June 14th, 2025, 5:00 UTC
Change:
Infrastructure Patching
Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.
Downtime:
5 min on average
System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on May 22, 2025 - 12:56 UTC
Workspace ONE UEM and Assist: Monthly Data Center Maintenance June 14th, 2025 / Canada (Full Region) Jun 14, 2025 01:00-05:00 UTC
Workspace ONE UEM and Assist are scheduled to undergo maintenance on June 14th, 2025.
Maintenance Window:
• Start: Saturday, June 14th, 2025, 1:00 UTC
• End: Saturday, June 14th, 2025, 5:00 UTC
Change:
Infrastructure Patching
Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.
Downtime:
5 min on average
System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on May 22, 2025 - 12:38 UTC
Maintenance Window:
• Start: Saturday, June 14th, 2025, 1:00 UTC
• End: Saturday, June 14th, 2025, 5:00 UTC
Change:
Infrastructure Patching
Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.
Downtime:
5 min on average
System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on May 22, 2025 - 12:38 UTC
Workspace ONE UEM and Assist: Monthly Data Center Maintenance June 14th, 2025 / United Kingdom (Full Region) Jun 14, 2025 01:00-05:00 UTC
Workspace ONE UEM and Assist are scheduled to undergo maintenance on June 14th, 2025.
Maintenance Window:
• Start: Saturday, June 14th, 2025, 1:00 UTC
• End: Saturday, June 14th, 2025, 5:00 UTC
Change:
Infrastructure Patching
Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.
Downtime:
5 min on average
System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on May 22, 2025 - 13:03 UTC
Maintenance Window:
• Start: Saturday, June 14th, 2025, 1:00 UTC
• End: Saturday, June 14th, 2025, 5:00 UTC
Change:
Infrastructure Patching
Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.
Downtime:
5 min on average
System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on May 22, 2025 - 13:03 UTC
Horizon Cloud Service Next-Gen: Platform Infrastructure Upgrade - Maintenance Window: Saturday, June 14, 2025, 03:00 UTC – US Region Jun 14, 2025 03:00-11:00 UTC
Horizon Cloud Service Next-Gen will perform a scheduled infrastructure upgrade in the US region during the maintenance window below.
Maintenance Window:
• Start: Saturday, June 14, 2025, 03:00 UTC
• End: Saturday, June 14, 2025, 11:00 UTC
Impact:
• Possible degradation in service performance / increase in latency for administrators while accessing Administration Console.
• Potential intermittent access issues to those end users who will be trying to access their desktop/ applications, however, retry should succeed.
Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).
Thanks for your patience.
Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Posted on May 28, 2025 - 01:33 UTC
Maintenance Window:
• Start: Saturday, June 14, 2025, 03:00 UTC
• End: Saturday, June 14, 2025, 11:00 UTC
Impact:
• Possible degradation in service performance / increase in latency for administrators while accessing Administration Console.
• Potential intermittent access issues to those end users who will be trying to access their desktop/ applications, however, retry should succeed.
Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).
Thanks for your patience.
Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Posted on May 28, 2025 - 01:33 UTC
Workspace ONE UEM and Assist: Monthly Data Center Maintenance June 15th, 2025 / USA (Full Region) Jun 15, 2025 01:00-05:00 UTC
Workspace ONE UEM and Assist are scheduled to undergo maintenance on June 15th, 2025
Maintenance Window:
• Start: Sunday, June 15th, 2025, 1:00 UTC
• End: Sunday, June 15th, 2025, 5:00 UTC
Change:
Infrastructure Patching
Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.
Downtime:
5 min on average
System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on May 22, 2025 - 13:07 UTC
Maintenance Window:
• Start: Sunday, June 15th, 2025, 1:00 UTC
• End: Sunday, June 15th, 2025, 5:00 UTC
Change:
Infrastructure Patching
Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.
Downtime:
5 min on average
System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on May 22, 2025 - 13:07 UTC
Horizon Cloud Service Next-Gen: Platform Infrastructure Upgrade - Maintenance Window: Friday, June 20, 2025, 15:00 UTC – Japan Region Jun 20, 2025 15:00-23:00 UTC
Update -
We will be undergoing scheduled maintenance during this time.
May 30, 2025 - 16:42 UTC
May 30, 2025 - 16:42 UTC
Scheduled -
Horizon Cloud Service Next-Gen will perform a scheduled infrastructure upgrade in the Japan region during the maintenance window below.
Maintenance Window:
• Start: Friday, June 20, 2025, 15:00 UTC
• End: Friday, June 20, 2025, 23:00 UTC
Impact:
• Possible degradation in service performance / increase in latency for administrators while accessing Administration Console.
• Potential intermittent access issues to those end users who will be trying to access their desktop/ applications, however, retry should succeed.
Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).
Thanks for your patience.
Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
May 28, 2025 - 01:34 UTC
Maintenance Window:
• Start: Friday, June 20, 2025, 15:00 UTC
• End: Friday, June 20, 2025, 23:00 UTC
Impact:
• Possible degradation in service performance / increase in latency for administrators while accessing Administration Console.
• Potential intermittent access issues to those end users who will be trying to access their desktop/ applications, however, retry should succeed.
Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).
Thanks for your patience.
Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
May 28, 2025 - 01:34 UTC
Workspace ONE UEM: Monthly Data Center Maintenance June 21st, 2025 / GovCloud (Full Region) Jun 21, 2025 15:00-19:00 UTC
Workspace ONE UEM is scheduled to undergo maintenance on June 21st, 2025.
Maintenance Window:
• Start: Saturday, June 21st, 2025, 15:00 UTC
• End: Saturday, June 21st, 2025, 19:00 UTC
Change:
Infrastructure Patching
Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.
Downtime:
5 min on average
System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on May 22, 2025 - 13:09 UTC
Maintenance Window:
• Start: Saturday, June 21st, 2025, 15:00 UTC
• End: Saturday, June 21st, 2025, 19:00 UTC
Change:
Infrastructure Patching
Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.
Downtime:
5 min on average
System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on May 22, 2025 - 13:09 UTC