Omnissa Workspace ONE Status

All Systems Operational

Workspace ONE Assist - Germany Operational

Workspace ONE Assist - USA Operational

Workspace ONE Assist - Japan Operational

Workspace ONE Assist - Australia Operational

Workspace ONE Assist - UK Operational

Workspace ONE Assist - Canada Operational

Workspace ONE Email Notification Service 2-US Operational

Workspace ONE Email Notification Service 2-Germany Operational

Workspace ONE Email Notification Service 2-Japan Operational

Workspace ONE Email Notification Service 2-UK Operational

Workspace ONE Assist - Singapore Operational

Horizon Cloud Services Operational

AWS Cloud Control Plane - APAC Operational

Horizon Cloud Control Plane - Australia 2 Operational

Workspace ONE Intelligence Operational

Workspace ONE Data Center Console Access - US Operational

Workspace ONE Data Center Data Ingest - US Operational

Workspace ONE Data Center Console Access - DE Operational

Workspace ONE Data Center Data Ingest - DE Operational

Workspace ONE Data Center Console Access - EMEA Operational

Workspace ONE Data Center Data Ingest - EMEA Operational

Workspace ONE Data Center Console Access - Australia Operational

Workspace ONE Data Center Data Ingest - Australia Operational

Workspace ONE Data Center Console Access - Canada Operational

Workspace ONE Data Center Data Ingest - Canada Operational

Workspace ONE Data Center Console Access - APAC Operational

Workspace ONE Data Center Data Ingest - APAC Operational

Workspace ONE Data Center Console Access - London Operational

Workspace ONE Data Center Data Ingest - London Operational

Workspace ONE Data Center Console Access - GovCloud Operational

Workspace ONE Data Center Data Ingest - GovCloud Operational

Workspace ONE Data Center Console Access - IN Operational

Workspace ONE Data Center Data Ingest - IN Operational

Workspace ONE Data Center Console Access - Singapore Operational

Workspace ONE Data Center Data Ingest - Singapore Operational

Workspace ONE UEM Operational

Workspace ONE UEM - USA Operational

Workspace ONE UEM - Germany Operational

Workspace ONE UEM - Japan Operational

Workspace ONE UEM - UK Operational

Workspace ONE UEM - Australia Operational

Workspace ONE UEM - Canada Operational

Workspace ONE UEM - Singapore Operational

Cloud Notification Services (for ENS) - Global Operational

My Workspace ONE - Global Operational

App Wrapping Operational

AWCP (for APNs) - Global Operational

SMTP UEM - USA Operational

Workspace ONE UEM - India Operational

Auto-Discovery - USA Operational

VMware Seeded Apps (Workspace One Launcher) - Global Operational

Workspace ONE UEM - GovCloud Operational

Cloud Notification Service (For ENS) - GovCloud Operational

SMTP - GovCloud Operational

Workspace ONE Email Notification Service 2 - GovCloud Operational

Console Access (Horizon Cloud Admin Console) Operational

Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) Operational

Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) 2 Operational

Console Access (Horizon Cloud Admin Console) – AP Japan East Operational

Console Access (Horizon Cloud Admin Console) – EU UK South (London) Operational

Console Access (Horizon Cloud Admin Console) – EU North (Ireland) 2 Operational

Console Access (Horizon Cloud Admin Console) – EU North (Ireland) Operational

Console Access (Horizon Cloud Admin Console) – US West 2 Operational

Console Access (Horizon Cloud Admin Console) – US North Central (Illinois) Operational

Console Access (Horizon Cloud Admin Console) – Germany West Central (Frankfurt) Operational

Horizon Cloud Universal Broker Operational

Horizon Cloud Universal Broker - USA Operational

Horizon Cloud Universal Broker - Europe Operational

Horizon Cloud Universal Broker - APAC Operational

Workspace ONE Experience Workflows Operational

WS1 Experience Workflows-Canada Operational

WS1 Experience Workflows-Australia Operational

WS1 Experience Workflows-UK Operational

WS1 Experience Workflows-Ireland Operational

WS1 Experience Workflows-Germany Operational

WS1 Experience Workflows-US1 Operational

WS1 Experience Workflows-US2 Operational

WS1 Experience Workflows-US3 Operational

WS1 Experience Workflows-Preview Operational

Horizon Cloud Service Next-Gen Operational

Horizon Cloud Service Next-Gen - United States Operational

Horizon Cloud Service Next-Gen - Germany Operational

Horizon Cloud Service Next-Gen - Ireland Operational

Horizon Cloud Service Next-Gen - Japan Operational

Universal Console - US Operational

Universal Console - Ireland Operational

Universal Console - Japan Operational

Horizon Portal - Broker - US Operational

Horizon Portal - Broker - Ireland Operational

Horizon Portal - Broker - Japan Operational

Edge Hub - US Operational

Edge Hub - Ireland Operational

Edge Hub - Japan Operational

VM Hub - US Operational

VM Hub - Germany Operational

VM Hub - UK Operational

VM Hub - Ireland Operational

VM Hub - Australia Operational

VM Hub - Japan Operational

Regional Data Shard - US Operational

Regional Data Shard - Germany Operational

Regional Data Shard - UK Operational

Regional Data Shard - Ireland Operational

Regional Data Shard - Japan Operational

Regional Data Shard - Australia Operational

VM Hub - India Operational

Regional Data Shard - India Operational

getwsone.com Operational

Workspace ONE Access Operational

Workspace ONE Access - US1 Operational

Workspace ONE Access - US2 Operational

Workspace ONE Access - US3 Operational

Workspace ONE Access - Germany Operational

Workspace ONE Access - Ireland Operational

Workspace ONE Access - UK Operational

Workspace ONE Access - Japan Operational

Workspace ONE Access - Australia Operational

Workspace ONE Access - Canada Operational

Workspace ONE Access - GovCloud Operational

Workspace ONE Access - India Operational

Workspace ONE Access - Singapore Operational

Workspace ONE Hub Services Catalog Operational

Workspace ONE Hub Services Catalog - US1 Operational

Workspace ONE Hub Services Catalog - US2 Operational

Workspace ONE Hub Services Catalog - US3 Operational

Workspace ONE Hub Services Catalog - Germany Operational

Workspace ONE Hub Services Catalog - Ireland Operational

Workspace ONE Hub Services Catalog -UK Operational

Workspace ONE Hub Services Catalog - Japan Operational

Workspace ONE Hub Services Catalog - Australia Operational

Workspace ONE Hub Services Catalog - Canada Operational

Workspace ONE Hub Services - GovCloud Operational

Workspace ONE Hub Services Catalog - India Operational

Workspace ONE Hub Services Catalog - Singapore Operational

Omnissa Connect Operational

Omnissa Connect - US Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Workspace ONE Assist team has scheduled a maintenance activity on Singapore Region Mar `28`, `2025` `16:00`-`20:00` UTC

Workspace ONE Assist Maintenance Window on Production:
• Start: Friday, March, 28 2025 12:00PM EST
• End: Friday, March, 28 2025 16:00PM EST

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• Omnissa will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
Omnissa Workspace ONE Assist Team
Posted on Mar 13, 2025 - 14:00 UTC

Workspace ONE UEM: Maintenance March 31, 2025 / Singapore (Full Region) Mar `31`, `2025` `15:00`-`19:00` UTC

Workspace ONE UEM is scheduled to undergo preventative storage infrastructure maintenance.

Maintenance Window:
• Start: Monday, March 31, 2025, 15:00 UTC
• End: Monday, March 31, 2025, 19:00 UTC

Change: File Storage Infrastructure Maintenance

Customer Impact:
Omnissa Connect portal has been updated for all customers in scope for this maintenance.
During this time frame, you can expect the following:
• Admin users will not be able to upload internal applications or content to the Web Console or via API
• Devices may see errors when downloading internal applications or content
• Applications and content hosted on 3rd party stores or on-premise solutions will not be affected
• Workspace ONE UEM Services will otherwise remain online and available throughout this maintenance

Downtime:
No downtime is expected for this maintenance

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on Mar 24, 2025 - 21:21 UTC

Workspace ONE UEM: Maintenance April 1, 2025 / Australia (Full Region) Apr `1`, `2025` `15:00`-`19:00` UTC

Workspace ONE UEM is scheduled to undergo preventative storage infrastructure maintenance.

Maintenance Window:
• Start: Tuesday, April 1, 2025, 15:00 UTC
• End: Tuesday, April 1, 2025, 19:00 UTC

Change: File Storage Infrastructure Maintenance

Customer Impact:
Omnissa Connect portal has been updated for all customers in scope for this maintenance.
During this time frame, you can expect the following:
• Admin users will not be able to upload internal applications or content to the Web Console or via API
• Devices may see errors when downloading internal applications or content
• Applications and content hosted on 3rd party stores or on-premise solutions will not be affected
• Workspace ONE UEM Services will otherwise remain online and available throughout this maintenance

Downtime:
No downtime is expected for this maintenance

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on Mar 24, 2025 - 21:39 UTC

Workspace ONE Assist team has scheduled a maintenance activity on Germany Region Apr `2`, `2025` `01:00`-`05:00` UTC

Workspace ONE Assist Maintenance Window on Production:
• Start: Tuesday, April, 1 2025 21:00PM EST
• End: Wednesday, April, 2 2025 01:00AM EST

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• Omnissa will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
Omnissa Workspace ONE Assist Team
Posted on Mar 13, 2025 - 14:05 UTC

Workspace ONE UEM: Maintenance April 2, 2025 / India (Full Region) Apr `2`, `2025` `15:00`-`19:00` UTC

Workspace ONE UEM is scheduled to undergo preventative storage infrastructure maintenance.

Maintenance Window:
• Start: Tuesday, April 2, 2025, 15:00 UTC
• End: Tuesday, April 2, 2025, 19:00 UTC

Change: File Storage Infrastructure Maintenance

Customer Impact:
Omnissa Connect portal has been updated for all customers in scope for this maintenance.
During this time frame, you can expect the following:
• Admin users will not be able to upload internal applications or content to the Web Console or via API
• Devices may see errors when downloading internal applications or content
• Applications and content hosted on 3rd party stores or on-premise solutions will not be affected
• Workspace ONE UEM Services will otherwise remain online and available throughout this maintenance

Downtime:
No downtime is expected for this maintenance

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on Mar 24, 2025 - 21:48 UTC

Workspace ONE Assist team has scheduled a maintenance activity on Australia Region Apr `3`, `2025` `13:00`-`17:00` UTC

Workspace ONE Assist Maintenance Window on Production:
• Start: Thursday, April, 3 2025 09:00AM EST
• End: Thursday, April, 3 2025 01:00PM EST

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• Omnissa will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
Omnissa Workspace ONE Assist Team
Posted on Mar 13, 2025 - 14:09 UTC

Workspace ONE UEM: Maintenance April 3, 2025 / Japan (Full Region) Apr `3`, `2025` `15:00`-`19:00` UTC

Workspace ONE UEM is scheduled to undergo preventative storage infrastructure maintenance.

Maintenance Window:
• Start: Tuesday, April 3, 2025, 15:00 UTC
• End: Tuesday, April 3, 2025, 19:00 UTC

Change: File Storage Infrastructure Maintenance

Customer Impact:
Omnissa Connect portal has been updated for all customers in scope for this maintenance.
During this time frame, you can expect the following:
• Admin users will not be able to upload internal applications or content to the Web Console or via API
• Devices may see errors when downloading internal applications or content
• Applications and content hosted on 3rd party stores or on-premise solutions will not be affected
• Workspace ONE UEM Services will otherwise remain online and available throughout this maintenance

Downtime:
No downtime is expected for this maintenance

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on Mar 24, 2025 - 21:59 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance April 4th, 2025 / Australia (Full Region) Apr `4`, `2025` `15:00`-`19:00` UTC

Workspace ONE UEM and Assist are scheduled to undergo maintenance on April 4th, 2025

Maintenance Window:
• Start: Friday, April 4th, 2025, 15:00 UTC
• End: Friday, April 4th, 2025, 19:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on Mar 23, 2025 - 02:04 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance April 4th, 2025 / India (Full Region) Apr `4`, `2025` `15:00`-`19:00` UTC

Workspace ONE Assist team has scheduled a maintenance activity on Japan Region Apr `4`, `2025` `15:00`-`19:00` UTC

Workspace ONE Assist Maintenance Window on Production:
• Start: Friday, April 4 2025 11:00AM EST
• End: Friday, April 4 2025 15:00PM EST

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• Omnissa will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
Omnissa Workspace ONE Assist Team
Posted on Mar 13, 2025 - 14:16 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance April 4th, 2025 / Japan (Full Region) Apr `4`, `2025` `15:00`-`19:00` UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance April 4th, 2025 / Singapore (Full Region) Apr `4`, `2025` `15:00`-`19:00` UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance April 5th, 2025 / United Kingdom (Full Region) Apr `5`, `2025` `01:00`-`05:00` UTC

Workspace ONE UEM and Assist are scheduled to undergo maintenance on April 5th, 2025.

Maintenance Window:
• Start: Saturday, April 5th, 2025, 1:00 UTC
• End: Saturday, April 5th, 2025, 5:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on Mar 23, 2025 - 02:24 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance April 5th, 2025 / Germany (Full Region) Apr `5`, `2025` `01:00`-`05:00` UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance April 5th, 2025 / Canada (Full Region) Apr `5`, `2025` `01:00`-`05:00` UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance April 6th, 2025 / USA (Full Region) Apr `6`, `2025` `01:00`-`05:00` UTC

Workspace ONE UEM and Assist are scheduled to undergo maintenance on April 6th, 2025

Maintenance Window:
• Start: Sunday, April 6th, 2025, 1:00 UTC
• End: Sunday, April 6th, 2025, 5:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on Mar 23, 2025 - 02:28 UTC

Workspace ONE Assist team has scheduled a maintenance activity on UK Region Apr `8`, `2025` `01:00`-`05:00` UTC

Workspace ONE Assist Maintenance Window on Production:
• Start: Monday, April, 7 2025 21:00PM EST
• End: Tuesday, April, 8 2025 01:00AM EST

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• Omnissa will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
Omnissa Workspace ONE Assist Team
Posted on Mar 13, 2025 - 14:18 UTC

Workspace ONE Assist team has rescheduled the maintenance activity on Canada Region Apr `9`, `2025` `05:00`-`09:00` UTC

Update - Workspace ONE Assist Reschedule Maintenance Window on Canada Region:
• Start: Wednesday, April, 09 2025 01:00AM EST
• End: Wednesday, April, 09 2025 05:00AM EST

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

We apologize for any inconvenience this may have caused. Thanks for your patience.

Additional Information:
• Omnissa will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
Omnissa Workspace ONE Assist Team
Mar 21, 2025 - 02:43 UTC

Update - Workspace ONE Assist Maintenance Window on Production:
• Start: Monday, March, 24 2025 01:00AM EST
• End: Monday, March, 24 2025 05:00AM EST

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• Omnissa will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
Omnissa Workspace ONE Assist Team
Mar 14, 2025 - 06:31 UTC

Scheduled - Workspace ONE Assist Maintenance Window on Production:
• Start: Monday, March, 24 2025 01:00AM EST
• End: Monday, March, 24 2025 01:00AM EST

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• Omnissa will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
Omnissa Workspace ONE Assist Team
Mar 13, 2025 - 13:58 UTC

Workspace ONE UEM: Monthly Data Center Maintenance April 12th, 2025 / GovCloud (Full Region) Apr `12`, `2025` `15:00`-`19:00` UTC

Workspace ONE UEM is scheduled to undergo maintenance on April 12th, 2025.

Maintenance Window:
• Start: Saturday, April 12th, 2025, 15:00 UTC
• End: Saturday, April 12th, 2025, 19:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on Mar 23, 2025 - 02:31 UTC

Past Incidents

Mar 26, 2025

Workspace ONE Assist team has scheduled a maintenance activity on USA Region

Completed - The scheduled maintenance has been completed.
Mar 26, 09:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 05:00 UTC

Scheduled - Workspace ONE Assist Maintenance Window on Production:
• Start: Wednesday, March, 26 2025 01:00AM EST
• End: Wednesday, March, 26 2025 01:00AM EST

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• Omnissa will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
Omnissa Workspace ONE Assist Team
Mar 13, 13:55 UTC

Mar 25, 2025

No incidents reported.

Mar 24, 2025

Horizon Cloud Service First-Gen: Console Access Weekly Maintenance - Maintenance Window: Wednesday, March 26, 2025, 03:30 UTC - All Regions.

Completed - The scheduled maintenance has been canceled. We will keep you posted with the new schedule once we have an update.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Mar 24, 12:00 UTC

Scheduled - Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:
• Start: Wednesday, March 26, 2025, 03:30 UTC
• End: Wednesday, March 26, 2025, 06:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Mar 19, 15:36 UTC

Mar 23, 2025

No incidents reported.

Mar 22, 2025

Horizon Cloud Service: Universal Broker Infrastructure Upgrade - Maintenance Window: Saturday, March 22, 2025 13:30 UTC– Japan region

Completed - The infrastructure upgrade maintenance for Horizon Cloud Service Universal Broker is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Mar 22, 15:58 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 13:30 UTC

Scheduled - Horizon Cloud Service will perform an infrastructure upgrade on the Universal Broker in the Japan region during the maintenance window detailed below.

Maintenance Window:
• Start: Saturday, March 22, 2025 13:30 UTC
• End: Saturday, March 22, 2025 16:30 UTC

Impact:
• There can be intermittent access issues to those customers who will be trying to access their desktop/ applications using Universal Broker.
• During this maintenance there will be a downtime that can take up to 30 minutes on the Universal Broker Console.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Mar 11, 17:25 UTC

Mar 21, 2025

Workspace ONE Hub Services Certificate Rotation in United States (Full Region)

Completed - Certificate rotation has been cancelled and will be rescheduled for a later date.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Mar 21, 17:57 UTC

Scheduled - Workspace ONE Hub Services will be replacing the TLS certificate for prod.cns.vmwservices.com, us2.cns.vmwservices.com, us3.cns.vmwservices.com. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Omnissa Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Mar 18, 12:30 UTC

Workspace ONE Hub Services Certificate Rotation in United Kingdom (Full Region)

Scheduled - Workspace ONE Hub Services will be replacing the TLS certificate for uk.cns.vmwservices.com. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Omnissa Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Mar 18, 12:27 UTC

Workspace ONE Hub Services Certificate Rotation in Singapore (Full Region)

Scheduled - Workspace ONE Hub Services will be replacing the TLS certificate for sg.cns.vmwservices.com. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Omnissa Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Mar 18, 12:25 UTC

Workspace ONE Hub Services Certificate Rotation in Japan (Full Region)

Scheduled - Workspace ONE Hub Services will be replacing the TLS certificate for jp.cns.vmwservices.com. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Omnissa Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Mar 18, 12:24 UTC

Workspace ONE Hub Services Certificate Rotation in India (Full Region)

Scheduled - Workspace ONE Hub Services will be replacing the TLS certificate for in.cns.vmwservices.com. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Omnissa Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Mar 18, 12:22 UTC

Workspace ONE Hub Services Certificate Rotation in Ireland (Full Region)

Scheduled - Workspace ONE Hub Services will be replacing the TLS certificate for ie.cns.vmwservices.com. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Omnissa Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Mar 18, 12:18 UTC

Workspace ONE Hub Services Certificate Rotation in Germany (Full Region)

Scheduled - Workspace ONE Hub Services will be replacing the TLS certificate for de.cns.vmwservices.com. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Omnissa Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Mar 18, 12:16 UTC

Workspace ONE Hub Services Certificate Rotation in Australia (Full Region)

Scheduled - Workspace ONE Hub Services will be replacing the TLS certificate for au.cns.vmwservices.com. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Omnissa Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Mar 18, 12:07 UTC

Workspace ONE Hub Services Certificate Rotation in Canada (Full Region)

Scheduled - Workspace ONE Hub Services will be replacing the TLS certificate for ca.cns.vmwservices.com. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Omnissa Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Mar 18, 12:09 UTC

Mar 20, 2025

Omnissa Connect: Certificate Rotation connect.omnissa.com (Full Region)

Completed - The scheduled maintenance has been completed.
Mar 20, 10:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 09:30 UTC

Scheduled - Omnissa Connect will be replacing the TLS certificate for connect.omnissa.com. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Mar 15, 18:17 UTC

Mar 19, 2025

Horizon Cloud Service First-Gen: Console Access Weekly Maintenance - Maintenance Window: Wednesday, March 19, 2025, 03:30 UTC - All Regions.

Completed - Horizon Cloud Service Console Access Weekly Maintenance is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Mar 19, 04:49 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 03:30 UTC

Scheduled - Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:
• Start: Wednesday, March 19, 2025, 03:30 UTC
• End: Wednesday, March 19, 2025, 06:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Mar 12, 15:39 UTC

Mar 18, 2025

No incidents reported.

Mar 17, 2025

No incidents reported.

Mar 16, 2025

No incidents reported.

Mar 15, 2025

Workspace ONE UEM: Monthly Data Center Maintenance March 15th, 2025 / GovCloud (Full Region)

Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.
Mar 15, 17:42 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 15:00 UTC

Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on March 15th, 2025.

Maintenance Window:
• Start: Saturday, March 15th, 2025, 15:00 UTC
• End: Saturday, March 15th, 2025, 19:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Mar 12, 06:23 UTC

Horizon Cloud Service: Universal Broker Infrastructure Upgrade - Maintenance Window: March 15, 2025 04:30 UTC– US region.

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 04:30 UTC

Scheduled - Horizon Cloud Service will perform an infrastructure upgrade on the Universal Broker in the US region during the maintenance window detailed below.

Maintenance Window:
• Start: Saturday, March 15, 2025 04:30 UTC
• End: Saturday, March 15, 2025 07:30 UTC

Impact:
• There can be intermittent access issues to those customers who will be trying to access their desktop/ applications using Universal Broker.
• During this maintenance there will be a downtime that can take up to 30 minutes on the Universal Broker Console.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Mar 6, 02:59 UTC

Horizon Cloud Service Next-Gen: Emergency Data Center Maintenance - Maintenance Window: Saturday, March 15, 2025, 00:00 UTC – US region.

Completed - Horizon Cloud Service Next-Gen Data Center Emergency Maintenance is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Mar 15, 05:29 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 00:00 UTC

Scheduled - Horizon Cloud Service Next-Gen is going to perform an emergency Data Center Maintenance in US region during the below maintenance window.

Maintenance Window:
• Start: Saturday, March 15, 2025, 00:00 UTC
• End: Saturday, March 15, 2025, 07:00 UTC

Impact:
• Potential intermittent access issues to end users trying to access their Next-Gen desktop/applications, however, retry should succeed.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Mar 13, 15:22 UTC

Workspace ONE UEM: Network Maintenance March 15th, 2025 / USA (Partial Region)

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 00:59 UTC

Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on Mar 15 2025.

Maintenance Window:
• Start: Saturday, Mar 15 2025, 01:00 UTC
• End: Saturday, Mar 15 2025, 05:00 UTC

Change:
Network Maintenance

Customer Impact:
All SaaS hosted websites will be unavailable to end-users and administrators.

• Administrator users will be unable to login to the Omnissa Workspace ONE Console
• End-Users will be unable to enroll new devices
• End-Users will be unable to access the App Catalog to install applications
• End-Users will be unable to access the Self Service portal
• End-Users will be unable to check-in/check-out devices
• Administrator access to Workspace ONE Access is not impacted

Please check the Omnissa Connect (Health and Environments portal) to confirm if your environment is affected by this event.

Downtime:
60 minutes (on average)

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Mar 7, 16:56 UTC

Mar 14, 2025

Horizon Cloud Service Next-Gen: Emergency Data Center Maintenance - Maintenance Window: Friday, March 14, 2025, 16:00 UTC – APAC region.

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 16:00 UTC

Scheduled - Horizon Cloud Service Next-Gen is going to perform an emergency Data Center Maintenance in APAC region during the below maintenance window.

Maintenance Window:
• Start: Friday, March 14, 2025, 16:00 UTC
• End: Friday, March 14, 2025, 23:00 UTC

Impact:
• Potential intermittent access issues to end users trying to access their Next-Gen desktop/applications, however, retry should succeed.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Mar 13, 15:32 UTC

Cloud Services: Infrastructure Maintenance - United States

Completed - The scheduled maintenance has been completed.
Mar 14, 10:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 09:30 UTC

Update - We will be undergoing scheduled maintenance during this time.
Mar 6, 16:43 UTC

Scheduled - Cloud Services are performing maintenance on infrastructure in United States. Services will remain accessible during the update with only a few minutes of possibly slower response times and, in some cases, a small number of failed request that are expected to succeed on retry.

You will also notice that the StatusPage component "Cloud Services" will be updated to the new service name "Omnissa Connect." This change will not impact any existing status.workspaceone.com notification subscriptions.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Mar 6, 12:54 UTC

Mar 13, 2025

Cloud Services: Infrastructure Maintenance - United States

Completed - The scheduled maintenance has been completed.
Mar 13, 14:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 10:00 UTC

Mar 12, 2025

Horizon Cloud Service First-Gen: Console Access Weekly Maintenance - Maintenance Window: Wednesday, March 12, 2025, 03:30 UTC - All Regions.

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 03:30 UTC

Scheduled - Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:
• Start: Wednesday, March 12, 2025, 03:30 UTC
• End: Wednesday, March 12, 2025, 06:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Mar 5, 15:37 UTC

All Systems Operational

Scheduled Maintenance

Workspace ONE Assist team has scheduled a maintenance activity on Singapore Region Mar 28, 2025 16:00-20:00 UTC

Workspace ONE UEM: Maintenance March 31, 2025 / Singapore (Full Region) Mar 31, 2025 15:00-19:00 UTC

Workspace ONE UEM: Maintenance April 1, 2025 / Australia (Full Region) Apr 1, 2025 15:00-19:00 UTC

Workspace ONE Assist team has scheduled a maintenance activity on Germany Region Apr 2, 2025 01:00-05:00 UTC

Workspace ONE UEM: Maintenance April 2, 2025 / India (Full Region) Apr 2, 2025 15:00-19:00 UTC

Workspace ONE Assist team has scheduled a maintenance activity on Australia Region Apr 3, 2025 13:00-17:00 UTC

Workspace ONE UEM: Maintenance April 3, 2025 / Japan (Full Region) Apr 3, 2025 15:00-19:00 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance April 4th, 2025 / Australia (Full Region) Apr 4, 2025 15:00-19:00 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance April 4th, 2025 / India (Full Region) Apr 4, 2025 15:00-19:00 UTC

Workspace ONE Assist team has scheduled a maintenance activity on Japan Region Apr 4, 2025 15:00-19:00 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance April 4th, 2025 / Japan (Full Region) Apr 4, 2025 15:00-19:00 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance April 4th, 2025 / Singapore (Full Region) Apr 4, 2025 15:00-19:00 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance April 5th, 2025 / United Kingdom (Full Region) Apr 5, 2025 01:00-05:00 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance April 5th, 2025 / Germany (Full Region) Apr 5, 2025 01:00-05:00 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance April 5th, 2025 / Canada (Full Region) Apr 5, 2025 01:00-05:00 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance April 6th, 2025 / USA (Full Region) Apr 6, 2025 01:00-05:00 UTC

Workspace ONE Assist team has scheduled a maintenance activity on UK Region Apr 8, 2025 01:00-05:00 UTC

Workspace ONE Assist team has rescheduled the maintenance activity on Canada Region Apr 9, 2025 05:00-09:00 UTC

Workspace ONE UEM: Monthly Data Center Maintenance April 12th, 2025 / GovCloud (Full Region) Apr 12, 2025 15:00-19:00 UTC

Past Incidents

Workspace ONE Assist team has scheduled a maintenance activity on Singapore Region Mar `28`, `2025` `16:00`-`20:00` UTC

Workspace ONE UEM: Maintenance March 31, 2025 / Singapore (Full Region) Mar `31`, `2025` `15:00`-`19:00` UTC

Workspace ONE UEM: Maintenance April 1, 2025 / Australia (Full Region) Apr `1`, `2025` `15:00`-`19:00` UTC

Workspace ONE Assist team has scheduled a maintenance activity on Germany Region Apr `2`, `2025` `01:00`-`05:00` UTC

Workspace ONE UEM: Maintenance April 2, 2025 / India (Full Region) Apr `2`, `2025` `15:00`-`19:00` UTC

Workspace ONE Assist team has scheduled a maintenance activity on Australia Region Apr `3`, `2025` `13:00`-`17:00` UTC

Workspace ONE UEM: Maintenance April 3, 2025 / Japan (Full Region) Apr `3`, `2025` `15:00`-`19:00` UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance April 4th, 2025 / Australia (Full Region) Apr `4`, `2025` `15:00`-`19:00` UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance April 4th, 2025 / India (Full Region) Apr `4`, `2025` `15:00`-`19:00` UTC

Workspace ONE Assist team has scheduled a maintenance activity on Japan Region Apr `4`, `2025` `15:00`-`19:00` UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance April 4th, 2025 / Japan (Full Region) Apr `4`, `2025` `15:00`-`19:00` UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance April 4th, 2025 / Singapore (Full Region) Apr `4`, `2025` `15:00`-`19:00` UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance April 5th, 2025 / United Kingdom (Full Region) Apr `5`, `2025` `01:00`-`05:00` UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance April 5th, 2025 / Germany (Full Region) Apr `5`, `2025` `01:00`-`05:00` UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance April 5th, 2025 / Canada (Full Region) Apr `5`, `2025` `01:00`-`05:00` UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance April 6th, 2025 / USA (Full Region) Apr `6`, `2025` `01:00`-`05:00` UTC

Workspace ONE Assist team has scheduled a maintenance activity on UK Region Apr `8`, `2025` `01:00`-`05:00` UTC

Workspace ONE Assist team has rescheduled the maintenance activity on Canada Region Apr `9`, `2025` `05:00`-`09:00` UTC

Workspace ONE UEM: Monthly Data Center Maintenance April 12th, 2025 / GovCloud (Full Region) Apr `12`, `2025` `15:00`-`19:00` UTC