Omnissa Workspace ONE Status

All Systems Operational

getwsone.com Operational

Horizon Cloud Services Operational

AWS Cloud Control Plane - APAC Operational

Horizon Cloud Control Plane - Australia 2 Operational

Workspace ONE Intelligence Operational

Console Access - United States Operational

Data Ingest - United States Operational

Console Access - Germany Operational

Data Ingest - Germany Operational

Console Access - Ireland Operational

Data Ingest - Ireland Operational

Console Access - Australia Operational

Data Ingest - Australia Operational

Console Access - Canada Operational

Data Ingest - Canada Operational

Console Access - Japan Operational

Data Ingest - Japan Operational

Console Access - United Kingdom Operational

Data Ingest - United Kingdom Operational

Console Access - GovCloud Operational

Data Ingest - GovCloud Operational

Console Access - India Operational

Data Ingest - India Operational

Console Access - Singapore Operational

Data Ingest - Singapore Operational

Workspace ONE UEM Operational

Workspace ONE UEM - USA Operational

Workspace ONE UEM - Germany Operational

Workspace ONE UEM - Japan Operational

Workspace ONE UEM - UK Operational

Workspace ONE UEM - Australia Operational

Workspace ONE UEM - Canada Operational

Workspace ONE UEM - Singapore Operational

Cloud Notification Services (for ENS) - Global Operational

My Workspace ONE - Global Operational

App Wrapping Operational

AWCP (for APNs) - Global Operational

SMTP UEM - USA Operational

Workspace ONE UEM - India Operational

Auto-Discovery - USA Operational

Workspace ONE UEM - GovCloud Operational

Cloud Notification Service (For ENS) - GovCloud Operational

SMTP - GovCloud Operational

Workspace ONE Email Notification Service 2 - GovCloud Operational

Console Access (Horizon Cloud Admin Console) Operational

Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) Operational

Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) 2 Operational

Console Access (Horizon Cloud Admin Console) – AP Japan East Operational

Console Access (Horizon Cloud Admin Console) – EU UK South (London) Operational

Console Access (Horizon Cloud Admin Console) – EU North (Ireland) 2 Operational

Console Access (Horizon Cloud Admin Console) – EU North (Ireland) Operational

Console Access (Horizon Cloud Admin Console) – US West 2 Operational

Console Access (Horizon Cloud Admin Console) – US North Central (Illinois) Operational

Horizon Cloud Universal Broker Operational

Horizon Cloud Universal Broker - USA Operational

Horizon Cloud Universal Broker - Europe Operational

Horizon Cloud Universal Broker - APAC Operational

Horizon Cloud Service Next-Gen Operational

Horizon Cloud Service Next-Gen - United States Operational

Horizon Cloud Service Next-Gen - Germany Operational

Horizon Cloud Service Next-Gen - Ireland Operational

Horizon Cloud Service Next-Gen - Japan Operational

Universal Console - US Operational

Universal Console - Ireland Operational

Universal Console - Japan Operational

Horizon Portal - Broker - US Operational

Horizon Portal - Broker - Ireland Operational

Horizon Portal - Broker - Japan Operational

Edge Hub - US Operational

Edge Hub - Ireland Operational

Edge Hub - Japan Operational

VM Hub - US Operational

VM Hub - Germany Operational

VM Hub - UK Operational

VM Hub - Ireland Operational

VM Hub - Australia Operational

VM Hub - Japan Operational

Regional Data Shard - US Operational

Regional Data Shard - Germany Operational

Regional Data Shard - UK Operational

Regional Data Shard - Ireland Operational

Regional Data Shard - Japan Operational

Regional Data Shard - Australia Operational

VM Hub - India Operational

Regional Data Shard - India Operational

Workspace ONE Access Operational

Workspace ONE Access - US1 Operational

Workspace ONE Access - US2 Operational

Workspace ONE Access - US3 Operational

Workspace ONE Access - Germany Operational

Workspace ONE Access - Ireland Operational

Workspace ONE Access - UK Operational

Workspace ONE Access - Japan Operational

Workspace ONE Access - Australia Operational

Workspace ONE Access - Canada Operational

Workspace ONE Access - GovCloud Operational

Workspace ONE Access - India Operational

Workspace ONE Access - Singapore Operational

Workspace ONE Hub Services Catalog Operational

Workspace ONE Hub Services Catalog - US1 Operational

Workspace ONE Hub Services Catalog - US2 Operational

Workspace ONE Hub Services Catalog - US3 Operational

Workspace ONE Hub Services Catalog - Germany Operational

Workspace ONE Hub Services Catalog - Ireland Operational

Workspace ONE Hub Services Catalog -UK Operational

Workspace ONE Hub Services Catalog - Japan Operational

Workspace ONE Hub Services Catalog - Australia Operational

Workspace ONE Hub Services Catalog - Canada Operational

Workspace ONE Hub Services - GovCloud Operational

Workspace ONE Hub Services Catalog - India Operational

Workspace ONE Hub Services Catalog - Singapore Operational

Omni Operational

Chat Interface - United States Operational

Chat Interface - Canada Operational

Chat Interface - Germany Operational

Chat Interface - United Kingdom Operational

Chat Interface - Ireland Operational

Chat Interface - Japan Operational

Chat Interface - Australia Operational

Chat Interface - Singapore Operational

Chat Interface - India Operational

Knowledge Search - United States Operational

Knowledge Search - Ireland Operational

Knowledge Search - Japan Operational

Data Analysis - United States Operational

Data Analysis - Canada Operational

Data Analysis - Germany Operational

Data Analysis - United Kingdom Operational

Data Analysis - Ireland Operational

Data Analysis - Japan Operational

Data Analysis - Australia Operational

Data Analysis - Singapore Operational

Data Analysis - India Operational

Omnissa Connect Operational

Omnissa Connect - US Operational

Workspace ONE Assist Operational

Workspace ONE Assist - Germany Operational

Workspace ONE Assist - USA Operational

Workspace ONE Assist - Japan Operational

Workspace ONE Assist - Australia Operational

Workspace ONE Assist - UK Operational

Workspace ONE Assist - Canada Operational

Workspace ONE Assist - Singapore Operational

Workspace ONE Assist - India Operational

Workspace ONE Email Notification Service 2-US Operational

Workspace ONE Email Notification Service 2-Germany Operational

Workspace ONE Email Notification Service 2-UK Operational

Workspace ONE Email Notification Service 2-Japan Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Horizon Cloud Service First-Gen: Console Access Weekly Maintenance - Maintenance Window: Wednesday, January 21, 2026, 03:30 UTC - All Regions. Jan `21`, `2026` `03:30`-`06:30` UTC

Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:
• Start: Wednesday, January 21, 2026, 03:30 UTC
• End: Wednesday, January 21, 2026, 06:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Posted on Jan 14, 2026 - 15:36 UTC

Omnissa Connect: Infrastructure Maintenance - January 22, 2026 / United States Jan `22`, `2026` `08:30`-`09:30` UTC

Omnissa Connect are performing maintenance on infrastructure in United States. Services will remain accessible during the update with only a few minutes of possibly slower response times and, in some cases, a small number of failed request that are expected to succeed on retry.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Posted on Jan 06, 2026 - 17:03 UTC

Workspace ONE UEM: Drop Ship Provisioning - OEM Provisioning Service (OPS) Maintenance January 24, 2026 / Global Jan `24`, `2026` `00:30`-`01:00` UTC

OPS service is scheduled to undergo maintenance on January 24, 2026.

Maintenance Window:
• Start: Saturday, January 24, 2026, 12:30 UTC
• End: Saturday, January 24, 2026, 1:00 UTC

Change: Drop Ship Provisioning OPS Maintenance

Customer Impact:
• New API for bulk imports of device records will be made available.

Downtime:
No down time is expected.

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on Jan 15, 2026 - 22:04 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance January 30th, 2026 / Singapore (Full Region) Jan `30`, `2026` `16:00`-`20:00` UTC

Workspace ONE UEM and Assist are scheduled to undergo maintenance on January 30th, 2026

Maintenance Window:
• Start: Friday, January 30th, 2026, 16:00 UTC
• End: Friday, January 30th, 2026, 20:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on Jan 14, 2026 - 05:25 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance January 30th, 2026 / India (Full Region) Jan `30`, `2026` `16:00`-`20:00` UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance January 30th, 2026 / Australia (Full Region) Jan `30`, `2026` `16:00`-`20:00` UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance January 30th, 2026 / Japan (Full Region) Jan `30`, `2026` `16:00`-`20:00` UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance January 31st, 2026 / United Kingdom (Full Region) Jan `31`, `2026` `02:00`-`06:00` UTC

Workspace ONE UEM and Assist are scheduled to undergo maintenance on January 31st, 2026.

Maintenance Window:
• Start: Saturday, January 31st, 2026, 2:00 UTC
• End: Saturday, January 31st, 2026, 6:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on Jan 14, 2026 - 05:32 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance January 31st, 2026 / Canada (Full Region) Jan `31`, `2026` `02:00`-`06:00` UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance January 31st, 2026 / Germany (Full Region) Jan `31`, `2026` `02:00`-`06:00` UTC

Workspace ONE UEM: Network Maintenance January 31, 2026 / US (Partial Region) Jan `31`, `2026` `06:00`-`10:00` UTC

Workspace ONE UEM is scheduled to undergo maintenance.

Maintenance Window:
• Start: Saturday, January 31, 2026 06:00 UTC
• End: Saturday, January 31, 2026 10:00 UTC

Change:
Upgrading load balancer firmware/version

Customer Impact:
Omnissa Connect portal has been updated for all customers in scope for this maintenance.
No actions required before or after the change.

Downtime:
5 minutes of downtime is expected for this maintenance

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on Jan 20, 2026 - 15:03 UTC

Omnissa Connect: Infrastructure Maintenance - January 31, 2026 / All Regions Jan `31`, `2026` `09:30`-`10:30` UTC

Omnissa Connect will be performing scheduled infrastructure maintenance on Saturday, January 31, 2026 between 09:30 to 10:30 UTC. During this period, services will remain accessible, however, during this maintenance window, the platform will operate in read-only mode.

Functionalities such as login, Role updates, Service access, and Audit report viewing will continue to work as expected.
Operations involving configuration changes or updates — such as renaming organizations, setting authentication policies, creating authentication applications, notifications or other user/organization-level modifications will be temporarily unavailable during the window. Customers attempting these actions may encounter error messages including:
"Internal Server Error"
"Sorry, we encountered an unexpected error..."
"Failed to perform the operation"

Service reliability is a top priority at Omnissa, and we are committed to continuous improvements to enhance our systems. We appreciate your understanding and patience during this maintenance window.
Posted on Jan 16, 2026 - 17:08 UTC

Omnissa Access and Workspace ONE Hub Services Maintenance / Germany (Full Region) Jan `31`, `2026` `10:30`-`15:30` UTC

Omnissa Access and Workspace ONE Hub Services will be performing maintenance in Germany on Saturday, January 31, 2026 between 10:30 to 15:30 UTC. During this maintenance, services will remain accessible during the update with only a few minutes of possibly slower response times and, in some cases, a small number of failed request that are expected to succeed on retry

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Posted on Jan 16, 2026 - 15:10 UTC

Omnissa Access and Workspace ONE Hub Services Maintenance / United Kingdom (Full Region) Jan `31`, `2026` `10:30`-`15:30` UTC

Omnissa Access and Workspace ONE Hub Services will be performing maintenance in United Kingdom on Saturday, January 31, 2026 between 10:30 to 15:30 UTC. During this maintenance, services will remain accessible during the update with only a few minutes of possibly slower response times and, in some cases, a small number of failed request that are expected to succeed on retry

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Posted on Jan 16, 2026 - 15:14 UTC

Omnissa Access and Workspace ONE Hub Services Maintenance / Australia (Full Region) Jan `31`, `2026` `10:30`-`15:30` UTC

Omnissa Access and Workspace ONE Hub Services will be performing maintenance in Australia on Saturday, January 31, 2026 between 10:30 to 15:30 UTC. During this maintenance, services will remain accessible during the update with only a few minutes of possibly slower response times and, in some cases, a small number of failed request that are expected to succeed on retry

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Posted on Jan 16, 2026 - 15:13 UTC

Omnissa Access and Workspace ONE Hub Services Maintenance / Ireland (Full Region) Jan `31`, `2026` `10:30`-`15:30` UTC

Omnissa Access and Workspace ONE Hub Services will be performing maintenance in Ireland on Saturday, January 31, 2026 between 10:30 to 15:30 UTC. During this maintenance, services will remain accessible during the update with only a few minutes of possibly slower response times and, in some cases, a small number of failed request that are expected to succeed on retry

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Posted on Jan 16, 2026 - 15:11 UTC

Omnissa Access and Workspace ONE Hub Services maintenance / Singapore (Full Region) Jan `31`, `2026` `10:30`-`15:30` UTC

Omnissa Access and Workspace ONE Hub Services will be performing maintenance in Singapore on Saturday, January 31, 2026 between 10:30 to 15:30 UTC. During this maintenance, services will remain accessible during the update with only a few minutes of possibly slower response times and, in some cases, a small number of failed request that are expected to succeed on retry

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Posted on Jan 16, 2026 - 15:03 UTC

Omnissa Access and Workspace ONE Hub Services Maintenance / India (Full Region) Jan `31`, `2026` `10:30`-`15:30` UTC

Omnissa Access and Workspace ONE Hub Services will be performing maintenance in India on Saturday, January 31, 2026 between 10:30 to 15:30 UTC. During this maintenance, services will remain accessible during the update with only a few minutes of possibly slower response times and, in some cases, a small number of failed request that are expected to succeed on retry

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Posted on Jan 16, 2026 - 15:07 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance February 1st, 2026 / USA (Full Region) Feb `1`, `2026` `02:00`-`06:00` UTC

Workspace ONE UEM and Assist are scheduled to undergo maintenance on February 1st, 2026

Maintenance Window:
• Start: Sunday, February 1st, 2026, 2:00 UTC
• End: Sunday, February 1st, 2026, 6:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on Jan 14, 2026 - 05:35 UTC

Omnissa Access and Workspace ONE Hub Services Maintenance / United States (Full Region) Feb `7`, `2026` `10:30`-`15:30` UTC

Omnissa Access and Workspace ONE Hub Services will be performing maintenance in United States on Saturday, February 07, 2026 between 10:30 to 15:30 UTC. During this maintenance, services will remain accessible during the update with only a few minutes of possibly slower response times and, in some cases, a small number of failed request that are expected to succeed on retry

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Posted on Jan 16, 2026 - 15:30 UTC

Omnissa Access and Workspace ONE Hub Services Maintenance / Canada (Full Region) Feb `7`, `2026` `10:30`-`15:30` UTC

Omnissa Access and Workspace ONE Hub Services will be performing maintenance in Canada on Saturday, February 07, 2026 between 10:30 to 15:30 UTC. During this maintenance, services will remain accessible during the update with only a few minutes of possibly slower response times and, in some cases, a small number of failed request that are expected to succeed on retry

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Posted on Jan 16, 2026 - 15:28 UTC

Omnissa Access and Workspace ONE Hub Services Maintenance / Japan (Full Region) Feb `7`, `2026` `12:30`-`14:30` UTC

Omnissa Access and Workspace ONE Hub Services will be performing maintenance in Japan on Saturday, February 07, 2026 between 12:30 to 14:30 UTC. During this maintenance, services will remain accessible during the update with only a few minutes of possibly slower response times and, in some cases, a small number of failed request that are expected to succeed on retry

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Posted on Jan 16, 2026 - 15:26 UTC

Workspace ONE UEM: Monthly Data Center Maintenance February 21st, 2026 / GovCloud (Full Region) Feb `21`, `2026` `16:00`-`20:00` UTC

Workspace ONE UEM is scheduled to undergo maintenance on February 21st, 2026.

Maintenance Window:
• Start: Saturday, February 21st, 2026, 16:00 UTC
• End: Saturday, February 21st, 2026, 20:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on Jan 14, 2026 - 05:39 UTC

Past Incidents

Jan 21, 2026

No incidents reported today.

Jan 20, 2026

No incidents reported.

Jan 19, 2026

No incidents reported.

Jan 18, 2026

No incidents reported.

Jan 17, 2026

Horizon Cloud Service Next-Gen: virtual machine provisioning Issue - All regions.

Resolved - The issue is resolved. If you are experiencing any residual effects from this issue, please open a Service Request for assistance. We apologize for the inconvenience and thank you for your patience and continued support.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Jan 17, 00:43 UTC

Monitoring - Horizon Cloud Service has completed actions to remediate the issues and confirm that VM provisioning operations execute as expected.

Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.
Jan 16, 23:59 UTC

Update - The Horizon Cloud Service team continues to investigate degraded virtual machine (VM) provisioning issues. We identified increased latency in database updates and are investigating its impact on VM provisioning operations.

End users launching desktops will not be affected if sufficient spare capacity exists and there is no impact to existing connections.

We will provide an update in two hours or as soon as we have more information.
Jan 16, 21:20 UTC

Update - The Horizon Cloud Service team continues to investigate degraded virtual machine (VM) provisioning issues due to network delays.

End users launching desktops will not be affected if sufficient spare capacity exists and there is no impact to existing connections.

We will provide an update in two hours or as soon as we have more information.
Jan 16, 19:07 UTC

Investigating - The Horizon Cloud Service team is investigating degraded virtual machine (VM) provisioning. Updates will be provided as more information becomes available.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems
Jan 16, 18:07 UTC

Jan 16, 2026

Jan 15, 2026

No incidents reported.

Jan 14, 2026

Horizon Cloud Service First-Gen: Console Access Weekly Maintenance - Maintenance Window: Wednesday, January 14, 2026, 03:30 UTC - All Regions.

Completed - Horizon Cloud Service Console Access Weekly Maintenance is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Jan 14, 04:35 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 03:30 UTC

Scheduled - Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:
• Start: Wednesday, January 14, 2026, 03:30 UTC
• End: Wednesday, January 14, 2026, 06:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Jan 8, 15:36 UTC

Jan 13, 2026

No incidents reported.

Jan 12, 2026

No incidents reported.

Jan 11, 2026

Horizon Cloud Service Next-Gen: Platform Infrastructure Upgrade - Maintenance Window: Sunday, January 11, 2026, 14:30 UTC – APAC Region

Completed - Horizon Cloud Service Next-Gen Platform Infrastructure Upgrade is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Jan 11, 16:48 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 14:30 UTC

Update - We will be undergoing scheduled maintenance during this time.
Dec 16, 14:21 UTC

Scheduled - Horizon Cloud Service Next-Gen will perform a scheduled infrastructure upgrade in the APAC region during the maintenance window below.

Maintenance Window:
• Start: Sunday, January 11, 2026, 14:30 UTC
• End: Sunday, January 11, 2026, 18:30 UTC

Impact:
• End Users may experience intermittent issues accessing desktops or applications, but retry attempts should succeed.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Nov 29, 05:41 UTC

Horizon Cloud Service Next-Gen: Platform Infrastructure Upgrade - Maintenance Window: Sunday, January 11, 2026, 04:00 UTC – US Region

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 04:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Dec 16, 14:19 UTC

Scheduled - Horizon Cloud Service Next-Gen will perform a scheduled infrastructure upgrade in the US region during the maintenance window below.

Maintenance Window:
• Start: Sunday, January 11, 2026, 04:00 UTC
• End: Sunday, January 11, 2026, 08:00 UTC

Impact:
• End Users may experience intermittent issues accessing desktops or applications, but retry attempts should succeed.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Nov 29, 05:27 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance January 11h, 2026 / USA (Full Region)

Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.
Jan 11, 06:03 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 02:00 UTC

Scheduled - Workspace ONE UEM and Assist are scheduled to undergo maintenance on January 11th, 2026

Maintenance Window:
• Start: Sunday, January 11th, 2026, 2:00 UTC
• End: Sunday, January 11th, 2026, 6:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Dec 16, 06:16 UTC

Jan 10, 2026

Workspace ONE UEM: Monthly Data Center Maintenance January 10th, 2026 / GovCloud (Full Region)

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 16:00 UTC

Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on January 10th, 2026.

Maintenance Window:
• Start: Saturday, January 10th, 2026, 16:00 UTC
• End: Saturday, January 10th, 2026, 20:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Dec 16, 06:18 UTC

Horizon Cloud Service Next-Gen: Platform Infrastructure Upgrade - Maintenance Window: Saturday, January 10, 2026, 03:00 UTC – Europe Region

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 03:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Dec 9, 20:24 UTC

Scheduled - Horizon Cloud Service Next-Gen will perform a scheduled infrastructure upgrade in the Europe region during the maintenance window below.

Maintenance Window:
• Start: Saturday, January 10, 2026, 03:00 UTC
• End: Saturday, January 10, 2026, 07:00 UTC

Impact:
• End Users may experience intermittent issues accessing desktops or applications, but retry attempts should succeed.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Nov 29, 05:14 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance January 10th, 2026 / Canada (Full Region)

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 02:00 UTC

Scheduled - Workspace ONE UEM and Assist are scheduled to undergo maintenance on January 10th, 2026.

Maintenance Window:
• Start: Saturday, January 10th, 2026, 2:00 UTC
• End: Saturday, January 10th, 2026, 6:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Dec 16, 06:10 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance January 10th, 2026 / Germany (Full Region)

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 02:00 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance January 10th, 2026 / United Kingdom (Full Region)

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 02:00 UTC

Jan 9, 2026

Workspace ONE UEM and Assist: Monthly Data Center Maintenance January 9th, 2026 / India (Full Region)

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 16:00 UTC

Scheduled - Workspace ONE UEM and Assist are scheduled to undergo maintenance on January 9th, 2026

Maintenance Window:
• Start: Friday, January 9th, 2026, 16:00 UTC
• End: Friday, January 9th, 2026, 20:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Dec 16, 05:59 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance January 9th, 2026 / Australia (Full Region)

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 16:01 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance January 9th, 2026 / Singapore (Full Region)

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 16:00 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance January 9th, 2026 / Japan (Full Region)

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 16:01 UTC

Jan 8, 2026

Workspace ONE UEM: Federal AWCM Outage / United States (Partial Region)

Resolved - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support.

Customers leveraging on-premise hosted Omnissa Workspace ONE integration modules such as Omnissa Workspace ONE Cloud Connector (ACC), Omnissa Tunnel, Mobile Access Gateway (MAG), Secure Email Gateway (SEG) may experience residual issues as a result of the outage. Omnissa Workspace ONE recommends restarting the impacted integration modules as a troubleshooting measure. If issues persist, please engage Omnissa Workspace ONE Support for further assistance.

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Jan 8, 20:00 UTC

Update - Omnissa Workspace ONE has noted improved stability with SaaS environments.

Operations teams continue to actively work towards complete recovery.
Jan 8, 19:46 UTC

Update - Omnissa Workspace ONE continues to experience issues.

Operations teams are actively working to resolve it.
Jan 8, 19:13 UTC

Update - Omnissa Workspace ONE has initiated a restore protocol to recover service.

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Jan 8, 18:32 UTC

Identified - Omnissa Workspace ONE detected issues which may have impacted availability for SaaS environments.

Customers leveraging on-premise hosted Omnissa Workspace ONE integration modules such as Omnissa Workspace ONE Cloud Connector (ACC), Enterprise System Connect (VESC), Omnissa Tunnel, Mobile Access Gateway (MAG), Secure Email Gateway (SEG) may experience issues as a result of the issues. We will provide more information shortly.

Omnissa Cloud Services portal has been updated for customers affected by this event.

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Jan 8, 17:55 UTC

Workspace ONE UEM: 20250108 - us08psql56 - Performance issues / United States (Partial Region)

Resolved - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support. Operations teams will continue to monitor system performance levels and investigate the root cause of the issue.

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Jan 8, 11:23 UTC

Identified - Omnissa Workspace ONE continues to experience issues.

Operations teams have identified the issue database infrastructure which persists after following standard remediation protocols.

Operations teams are actively working to resolve the issue.
Jan 8, 10:46 UTC

Investigating - Omnissa Workspace ONE is investigating reports of performance issues with SaaS environments.

Operations teams have identified the issue with database infrastructure and are actively working to resolve it.

Omnissa Cloud Services portal has been updated for customers affected by this event.

Please check the Omnissa Cloud Services portal to confirm if your environment is affected by this event.

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Jan 8, 10:17 UTC

Jan 7, 2026

No incidents reported.

All Systems Operational

Scheduled Maintenance

Horizon Cloud Service First-Gen: Console Access Weekly Maintenance - Maintenance Window: Wednesday, January 21, 2026, 03:30 UTC - All Regions. Jan 21, 2026 03:30-06:30 UTC

Omnissa Connect: Infrastructure Maintenance - January 22, 2026 / United States Jan 22, 2026 08:30-09:30 UTC

Workspace ONE UEM: Drop Ship Provisioning - OEM Provisioning Service (OPS) Maintenance January 24, 2026 / Global Jan 24, 2026 00:30-01:00 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance January 30th, 2026 / Singapore (Full Region) Jan 30, 2026 16:00-20:00 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance January 30th, 2026 / India (Full Region) Jan 30, 2026 16:00-20:00 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance January 30th, 2026 / Australia (Full Region) Jan 30, 2026 16:00-20:00 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance January 30th, 2026 / Japan (Full Region) Jan 30, 2026 16:00-20:00 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance January 31st, 2026 / United Kingdom (Full Region) Jan 31, 2026 02:00-06:00 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance January 31st, 2026 / Canada (Full Region) Jan 31, 2026 02:00-06:00 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance January 31st, 2026 / Germany (Full Region) Jan 31, 2026 02:00-06:00 UTC

Workspace ONE UEM: Network Maintenance January 31, 2026 / US (Partial Region) Jan 31, 2026 06:00-10:00 UTC

Omnissa Connect: Infrastructure Maintenance - January 31, 2026 / All Regions Jan 31, 2026 09:30-10:30 UTC

Omnissa Access and Workspace ONE Hub Services Maintenance / Germany (Full Region) Jan 31, 2026 10:30-15:30 UTC

Omnissa Access and Workspace ONE Hub Services Maintenance / United Kingdom (Full Region) Jan 31, 2026 10:30-15:30 UTC

Omnissa Access and Workspace ONE Hub Services Maintenance / Australia (Full Region) Jan 31, 2026 10:30-15:30 UTC

Omnissa Access and Workspace ONE Hub Services Maintenance / Ireland (Full Region) Jan 31, 2026 10:30-15:30 UTC

Omnissa Access and Workspace ONE Hub Services maintenance / Singapore (Full Region) Jan 31, 2026 10:30-15:30 UTC

Omnissa Access and Workspace ONE Hub Services Maintenance / India (Full Region) Jan 31, 2026 10:30-15:30 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance February 1st, 2026 / USA (Full Region) Feb 1, 2026 02:00-06:00 UTC

Omnissa Access and Workspace ONE Hub Services Maintenance / United States (Full Region) Feb 7, 2026 10:30-15:30 UTC

Omnissa Access and Workspace ONE Hub Services Maintenance / Canada (Full Region) Feb 7, 2026 10:30-15:30 UTC

Omnissa Access and Workspace ONE Hub Services Maintenance / Japan (Full Region) Feb 7, 2026 12:30-14:30 UTC

Workspace ONE UEM: Monthly Data Center Maintenance February 21st, 2026 / GovCloud (Full Region) Feb 21, 2026 16:00-20:00 UTC

Past Incidents

Horizon Cloud Service First-Gen: Console Access Weekly Maintenance - Maintenance Window: Wednesday, January 21, 2026, 03:30 UTC - All Regions. Jan `21`, `2026` `03:30`-`06:30` UTC

Omnissa Connect: Infrastructure Maintenance - January 22, 2026 / United States Jan `22`, `2026` `08:30`-`09:30` UTC

Workspace ONE UEM: Drop Ship Provisioning - OEM Provisioning Service (OPS) Maintenance January 24, 2026 / Global Jan `24`, `2026` `00:30`-`01:00` UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance January 30th, 2026 / Singapore (Full Region) Jan `30`, `2026` `16:00`-`20:00` UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance January 30th, 2026 / India (Full Region) Jan `30`, `2026` `16:00`-`20:00` UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance January 30th, 2026 / Australia (Full Region) Jan `30`, `2026` `16:00`-`20:00` UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance January 30th, 2026 / Japan (Full Region) Jan `30`, `2026` `16:00`-`20:00` UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance January 31st, 2026 / United Kingdom (Full Region) Jan `31`, `2026` `02:00`-`06:00` UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance January 31st, 2026 / Canada (Full Region) Jan `31`, `2026` `02:00`-`06:00` UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance January 31st, 2026 / Germany (Full Region) Jan `31`, `2026` `02:00`-`06:00` UTC

Workspace ONE UEM: Network Maintenance January 31, 2026 / US (Partial Region) Jan `31`, `2026` `06:00`-`10:00` UTC

Omnissa Connect: Infrastructure Maintenance - January 31, 2026 / All Regions Jan `31`, `2026` `09:30`-`10:30` UTC

Omnissa Access and Workspace ONE Hub Services Maintenance / Germany (Full Region) Jan `31`, `2026` `10:30`-`15:30` UTC

Omnissa Access and Workspace ONE Hub Services Maintenance / United Kingdom (Full Region) Jan `31`, `2026` `10:30`-`15:30` UTC

Omnissa Access and Workspace ONE Hub Services Maintenance / Australia (Full Region) Jan `31`, `2026` `10:30`-`15:30` UTC

Omnissa Access and Workspace ONE Hub Services Maintenance / Ireland (Full Region) Jan `31`, `2026` `10:30`-`15:30` UTC

Omnissa Access and Workspace ONE Hub Services maintenance / Singapore (Full Region) Jan `31`, `2026` `10:30`-`15:30` UTC

Omnissa Access and Workspace ONE Hub Services Maintenance / India (Full Region) Jan `31`, `2026` `10:30`-`15:30` UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance February 1st, 2026 / USA (Full Region) Feb `1`, `2026` `02:00`-`06:00` UTC

Omnissa Access and Workspace ONE Hub Services Maintenance / United States (Full Region) Feb `7`, `2026` `10:30`-`15:30` UTC

Omnissa Access and Workspace ONE Hub Services Maintenance / Canada (Full Region) Feb `7`, `2026` `10:30`-`15:30` UTC

Omnissa Access and Workspace ONE Hub Services Maintenance / Japan (Full Region) Feb `7`, `2026` `12:30`-`14:30` UTC

Workspace ONE UEM: Monthly Data Center Maintenance February 21st, 2026 / GovCloud (Full Region) Feb `21`, `2026` `16:00`-`20:00` UTC