Omnissa Workspace ONE Status

Service Under Maintenance

Workspace ONE Assist - Germany Operational

Workspace ONE Assist - USA Operational

Workspace ONE Assist - Japan Operational

Workspace ONE Assist - Australia Operational

Workspace ONE Assist - UK Operational

Workspace ONE Assist - Canada Operational

Workspace ONE Email Notification Service 2-US Operational

Workspace ONE Email Notification Service 2-Germany Operational

Workspace ONE Email Notification Service 2-Japan Operational

Workspace ONE Email Notification Service 2-UK Operational

Workspace ONE Assist - Singapore Operational

Horizon Cloud Services Operational

AWS Cloud Control Plane - APAC Operational

Horizon Cloud Control Plane - Australia 2 Operational

Workspace ONE Intelligence Under Maintenance

Workspace ONE Data Center Console Access - US Operational

Workspace ONE Data Center Data Ingest - US Operational

Workspace ONE Data Center Console Access - DE Operational

Workspace ONE Data Center Data Ingest - DE Operational

Workspace ONE Data Center Console Access - EMEA Operational

Workspace ONE Data Center Data Ingest - EMEA Operational

Workspace ONE Data Center Console Access - Australia Operational

Workspace ONE Data Center Data Ingest - Australia Operational

Workspace ONE Data Center Console Access - Canada Operational

Workspace ONE Data Center Data Ingest - Canada Operational

Workspace ONE Data Center Console Access - APAC Operational

Workspace ONE Data Center Data Ingest - APAC Operational

Workspace ONE Data Center Console Access - London Operational

Workspace ONE Data Center Data Ingest - London Operational

Workspace ONE Data Center Console Access - GovCloud Operational

Workspace ONE Data Center Data Ingest - GovCloud Operational

Workspace ONE Data Center Console Access - IN Operational

Workspace ONE Data Center Data Ingest - IN Operational

Workspace ONE Data Center Console Access - Singapore Under Maintenance

Workspace ONE Data Center Data Ingest - Singapore Under Maintenance

Workspace ONE UEM Operational

Workspace ONE UEM - USA Operational

Workspace ONE UEM - Germany Operational

Workspace ONE UEM - Japan Operational

Workspace ONE UEM - UK Operational

Workspace ONE UEM - Australia Operational

Workspace ONE UEM - Canada Operational

Workspace ONE UEM - Singapore Operational

Cloud Notification Services (for ENS) - Global Operational

My Workspace ONE - Global Operational

App Wrapping Operational

AWCP (for APNs) - Global Operational

SMTP UEM - USA Operational

Workspace ONE UEM - India Operational

Auto-Discovery - USA Operational

VMware Seeded Apps (Workspace One Launcher) - Global Operational

Workspace ONE UEM - GovCloud Operational

Cloud Notification Service (For ENS) - GovCloud Operational

SMTP - GovCloud Operational

Workspace ONE Email Notification Service 2 - GovCloud Operational

Console Access (Horizon Cloud Admin Console) Operational

Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) Operational

Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) 2 Operational

Console Access (Horizon Cloud Admin Console) – AP Japan East Operational

Console Access (Horizon Cloud Admin Console) – EU UK South (London) Operational

Console Access (Horizon Cloud Admin Console) – EU North (Ireland) 2 Operational

Console Access (Horizon Cloud Admin Console) – EU North (Ireland) Operational

Console Access (Horizon Cloud Admin Console) – US West 2 Operational

Console Access (Horizon Cloud Admin Console) – US North Central (Illinois) Operational

Console Access (Horizon Cloud Admin Console) – Germany West Central (Frankfurt) Operational

Horizon Cloud Universal Broker Operational

Horizon Cloud Universal Broker - USA Operational

Horizon Cloud Universal Broker - Europe Operational

Horizon Cloud Universal Broker - APAC Operational

Workspace ONE Experience Workflows Operational

WS1 Experience Workflows-Canada Operational

WS1 Experience Workflows-Australia Operational

WS1 Experience Workflows-UK Operational

WS1 Experience Workflows-Ireland Operational

WS1 Experience Workflows-Germany Operational

WS1 Experience Workflows-US1 Operational

WS1 Experience Workflows-US2 Operational

WS1 Experience Workflows-US3 Operational

WS1 Experience Workflows-Preview Operational

Horizon Cloud Service Next-Gen Operational

Horizon Cloud Service Next-Gen - United States Operational

Horizon Cloud Service Next-Gen - Germany Operational

Horizon Cloud Service Next-Gen - Ireland Operational

Horizon Cloud Service Next-Gen - Japan Operational

Universal Console - US Operational

Universal Console - Ireland Operational

Universal Console - Japan Operational

Horizon Portal - Broker - US Operational

Horizon Portal - Broker - Ireland Operational

Horizon Portal - Broker - Japan Operational

Edge Hub - US Operational

Edge Hub - Ireland Operational

Edge Hub - Japan Operational

VM Hub - US Operational

VM Hub - Germany Operational

VM Hub - UK Operational

VM Hub - Ireland Operational

VM Hub - Australia Operational

VM Hub - Japan Operational

Regional Data Shard - US Operational

Regional Data Shard - Germany Operational

Regional Data Shard - UK Operational

Regional Data Shard - Ireland Operational

Regional Data Shard - Japan Operational

Regional Data Shard - Australia Operational

VM Hub - India Operational

Regional Data Shard - India Operational

getwsone.com Operational

Workspace ONE Access Operational

Workspace ONE Access - US1 Operational

Workspace ONE Access - US2 Operational

Workspace ONE Access - US3 Operational

Workspace ONE Access - Germany Operational

Workspace ONE Access - Ireland Operational

Workspace ONE Access - UK Operational

Workspace ONE Access - Japan Operational

Workspace ONE Access - Australia Operational

Workspace ONE Access - Canada Operational

Workspace ONE Access - GovCloud Operational

Workspace ONE Access - India Operational

Workspace ONE Access - Singapore Operational

Workspace ONE Hub Services Catalog Operational

Workspace ONE Hub Services Catalog - US1 Operational

Workspace ONE Hub Services Catalog - US2 Operational

Workspace ONE Hub Services Catalog - US3 Operational

Workspace ONE Hub Services Catalog - Germany Operational

Workspace ONE Hub Services Catalog - Ireland Operational

Workspace ONE Hub Services Catalog -UK Operational

Workspace ONE Hub Services Catalog - Japan Operational

Workspace ONE Hub Services Catalog - Australia Operational

Workspace ONE Hub Services Catalog - Canada Operational

Workspace ONE Hub Services - GovCloud Operational

Workspace ONE Hub Services Catalog - India Operational

Workspace ONE Hub Services Catalog - Singapore Operational

Cloud Services - US Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Workspace ONE UEM: Monthly Data Center Maintenance October 19th, 2024 / GovCloud (Full Region) Oct 19, 2024 15:00-19:00 UTC

Workspace ONE UEM is scheduled to undergo maintenance on October 19th, 2024.

Maintenance Window:
• Start: Saturday, October 19th, 2024, 15:00 UTC
• End: Saturday, October 19th, 2024, 19:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on Oct 05, 2024 - 01:08 UTC

Workspace ONE Intelligence Maintenance Oct 19, 2024 16:00-20:00 UTC

Workspace ONE Intelligence will be under maintenance effective 2024/10/19 09:00 Pacific Time.
Posted on Oct 03, 2024 - 13:48 UTC

Workspace ONE Assist team has scheduled a maintenance activity on USA region Oct 23, 2024 04:00-10:00 UTC

Workspace ONE Assist Maintenance Window on Production:
• Start: Wednesday, October 23rd 2024, 12:00AM EDT
• End: Wednesday, October 23rd 2024, 06:00AM EDT

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• Omnissa will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
Omnissa Workspace ONE Assist Team
Posted on Oct 09, 2024 - 18:17 UTC

Workspace ONE Assist team has scheduled a maintenance activity on Germany region Oct 25, 2024 00:00-06:00 UTC

Workspace ONE Assist Maintenance Window on Production:
• Start: Thursday, October 24th 2024, 08:00PM EDT
• End: Friday, October 25th 2024, 02:00AM EDT

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• Omnissa will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
Omnissa Workspace ONE Assist Team
Posted on Oct 09, 2024 - 18:23 UTC

Workspace ONE Assist team has scheduled a maintenance activity on Japan region Oct 29, 2024 16:00-20:00 UTC

Workspace ONE Assist Maintenance Window on Production:
• Start: Tuesday, October 29th 2024, 12:00PM EDT
• End: Tuesday, October 29th 2024, 16:00PM EDT

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• Omnissa will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
Omnissa Workspace ONE Assist Team
Posted on Oct 09, 2024 - 18:26 UTC

Workspace ONE Assist team has scheduled a maintenance activity on Australia region Nov 5, 2024 15:00-21:00 UTC

Workspace ONE Assist Maintenance Window on Production:
• Start: Tuesday, November 5th, 2024 10:00AM EDT
• End: Tuesday, November 5th, 2024 16:00PM EDT

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• Omnissa will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
Omnissa Workspace ONE Assist Team
Posted on Oct 09, 2024 - 18:32 UTC

Workspace ONE Assist team has scheduled a maintenance activity on Singapore region Nov 7, 2024 16:00-20:00 UTC

Workspace ONE Assist Maintenance Window on Production:
• Start: Thursday, November 7th, 2024 12:00PM EDT
• End: Thursday, November 7th, 2024 16:00PM EDT

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• Omnissa will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
Omnissa Workspace ONE Assist Team
Posted on Oct 09, 2024 - 18:35 UTC

Workspace ONE Assist team has scheduled a maintenance activity on UK region Nov 8, 2024 01:00-07:00 UTC

Workspace ONE Assist Maintenance Window on Production:
• Start: Thursday, November 7th, 2024 08:00PM EDT
• End: Thursday, November 8th, 2024 02:00AM EDT

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• Omnissa will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
Omnissa Workspace ONE Assist Team
Posted on Oct 09, 2024 - 18:40 UTC

Workspace ONE Assist team has scheduled a maintenance activity on Canada region Nov 12, 2024 06:00-10:00 UTC

Workspace ONE Assist Maintenance Window on Production:
• Start: Tuesday, November 12th, 2024 01:00AM EDT
• End: Tuesday, November 12th, 2024 05:00AM EDT

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• Omnissa will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
Omnissa Workspace ONE Assist Team
Posted on Oct 09, 2024 - 18:43 UTC

Past Incidents

Oct 15, 2024

Horizon Cloud Service First-Gen: Console Access Weekly Maintenance - Maintenance Window: Wednesday, October 16, 2024, 03:30 UTC - All Regions.

Completed - The scheduled maintenance has been canceled. We will keep you posted with the new schedule once we have an update.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Oct 15, 14:26 UTC

Scheduled - Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:
• Start: Wednesday, October 16, 2024, 03:30 UTC
• End: Wednesday, October 16, 2024, 06:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/6000005).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Oct 9, 15:37 UTC

Oct 14, 2024

No incidents reported.

Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024

No incidents reported.

Oct 10, 2024

Workspace ONE Access and Hub Services Certificate Rotation (Europe) (Full Region)

Completed - Certificate rotation complete.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Oct 10, 07:14 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 05:30 UTC

Scheduled - Workspace ONE Access and Hub Services will be replacing the TLS certificate for *.vmwareidentity.eu (Europe). There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Workspace ONE Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Oct 4, 10:57 UTC

Workspace ONE Access and Hub Services Certificate Rotation in United Kingdom (Full Region)

Completed - The scheduled maintenance has been completed.
Oct 10, 06:30 UTC

Update - Workspace ONE Access and Hub Services are updating public TLS certificates in United Kingdom for domains *.vmwareidentity.co.uk. Certificates are updated with zero downtime for services, however, some products, such as VMware Horizon Enterprise, may prompt administrators to trust the new certificate.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Oct 10, 05:52 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 04:30 UTC

Scheduled - Workspace ONE Access and Hub Services will be replacing the TLS certificate for *.vmwareidentity.co.uk. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Workspace ONE Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Oct 1, 06:05 UTC

Oct 9, 2024

Workspace ONE Access and Hub Services Certificate Rotation in Germany (Full Region)

Completed - The scheduled maintenance has been completed.
Oct 9, 07:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 05:00 UTC

Scheduled - Workspace ONE Access and Hub Services will be replacing the TLS certificate for *.vmwareidentity.de. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Workspace ONE Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Oct 1, 08:36 UTC

Horizon Cloud Service First-Gen: Console Access Weekly Maintenance - Maintenance Window: Wednesday, October 09, 2024, 03:30 UTC - All Regions.

Completed - Horizon Cloud Service Console Access Weekly Maintenance is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Oct 9, 05:08 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 03:30 UTC

Scheduled - Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:
• Start: Wednesday, October 09, 2024, 03:30 UTC
• End: Wednesday, October 09, 2024, 06:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/6000005).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Oct 3, 15:45 UTC

Oct 8, 2024

Workspace ONE Assist team has scheduled a maintenance activity on UK Production

Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE Assist.

Please visit support.workspaceone.com if you need additional assistance.
Oct 8, 04:14 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 01:00 UTC

Scheduled - Workspace ONE Assist Maintenance Window on Production:
• Start: Monday, October 7th 2024, 09:00PM EDT
• End: Tuesday, October 8th 2024, 01:00AM EDT

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• Omnissa will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
Omnissa Workspace ONE Assist Team
Sep 27, 13:16 UTC

Oct 7, 2024

Workspace ONE Assist team has scheduled a maintenance activity on Japan Production

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 16:00 UTC

Scheduled - Workspace ONE Assist Maintenance Window on Production:
• Start: Monday, October 7th 2024, 12:00PM EDT
• End: Monday, October 7th 2024, 16:00PM EDT

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• Omnissa will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
Omnissa Workspace ONE Assist Team
Sep 27, 13:13 UTC

Workspace ONE Access and Hub Services Certificate Rotation in Japan (Full Region)

Completed - The scheduled maintenance has been completed.
Oct 7, 13:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 11:30 UTC

Scheduled - Workspace ONE Access and Hub Services will be replacing the TLS certificate for *.vmwareidentity.asia. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Workspace ONE Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Sep 30, 11:26 UTC

Workspace ONE Access and Hub Services Certificate Rotation in Australia (Full Region)

Completed - The scheduled maintenance has been completed.
Oct 7, 09:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 07:00 UTC

Scheduled - Workspace ONE Access and Hub Services will be replacing the TLS certificate for *.vmwareidentity.com.au. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Workspace ONE Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Sep 30, 11:20 UTC

Oct 6, 2024

Workspace ONE UEM: Monthly Data Center Maintenance October 6th, 2024 / USA (Full Region)

Update - Scheduled maintenance is taking longer than expected and is running over the allotted window. Please standby for further updates.

During this delay, service will be available for end-users who may experience intermittent latency and timeouts. The following systems are impacted by the delay:

CN174B
CN1372
CN1385
CN1492
CN1992
CN2092

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.
Oct 6, 05:33 UTC

Update - Scheduled maintenance is taking longer than expected and is running over the allotted window. Please standby for further updates.

During this delay, service will be available for end-users who may experience intermittent latency and timeouts.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.
Oct 6, 05:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 01:00 UTC

Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on October 6th, 2024

Maintenance Window:
• Start: Sunday, October 6th, 2024, 1:00 UTC
• End: Sunday, October 6th, 2024, 5:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Sep 19, 06:36 UTC

Oct 5, 2024

Workspace ONE UEM: Monthly Data Center Maintenance October 5th, 2024 / United Kingdom (Full Region)

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 01:01 UTC

Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on October 5th, 2024.

Maintenance Window:
• Start: Saturday, October 5th, 2024, 1:00 UTC
• End: Saturday, October 5th, 2024, 5:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Sep 19, 06:21 UTC

Workspace ONE UEM: Monthly Data Center Maintenance October 5th, 2024 / Germany (Full Region)

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 01:01 UTC

Workspace ONE UEM: Monthly Data Center Maintenance October 5th, 2024 / Canada (Full Region)

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 01:00 UTC

Oct 4, 2024

Workspace ONE UEM: Monthly Data Center Maintenance October 4th, 2024 / Singapore (Full Region)

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 15:01 UTC

Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on October 4th, 2024

Maintenance Window:
• Start: Friday, October 4th, 2024, 15:00 UTC
• End: Friday, October 4th, 2024, 19:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Sep 19, 06:03 UTC

Workspace ONE UEM: Monthly Data Center Maintenance October 4th, 2024 / Japan (Full Region)

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 15:01 UTC

Workspace ONE UEM: Monthly Data Center Maintenance October 4th, 2024 / Australia (Full Region)

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 15:00 UTC

Workspace ONE UEM: Monthly Data Center Maintenance October 4th, 2024 / India (Full Region)

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 15:00 UTC

Horizon Cloud Service: Universal Broker Infrastructure Upgrade - Maintenance Window: Friday, October 04, 2024 04:30 UTC – North Europe region

Completed - Horizon Cloud Service Universal Broker Infrastructure Upgrade is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Oct 4, 06:25 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 04:30 UTC

Scheduled - Horizon Cloud Service is going to perform a maintenance for the Universal Broker infrastructure upgrade in North Europe region during the below maintenance window.

Maintenance Window:
•Start: Friday, October 04, 2024 04:30 UTC
•End: Friday, October 04, 2024 07:30 UTC

Impact:
•There can be intermittent access issues to those customers who will be trying to access their desktop/ applications using Universal Broker.
•During this maintenance there will be a downtime that can take up to 60 minutes on the Universal broker Console.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/6000005).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete
Sep 26, 02:17 UTC

Workspace ONE Assist team has scheduled a maintenance activity on Germany Production

Completed - The scheduled maintenance has been completed.
Oct 4, 05:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 01:00 UTC

Scheduled - Workspace ONE Assist Maintenance Window on Production:
• Start: Thursday, October 3rd 2024, 09:00PM EDT
• End: Friday, October 4th 2024, 01:00AM EDT

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• Omnissa will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
Omnissa Workspace ONE Assist Team
Sep 27, 13:11 UTC

Oct 3, 2024

Workspace ONE Assist team has scheduled a maintenance activity on Australia Production

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 14:00 UTC

Scheduled - Workspace ONE Assist Maintenance Window on Production:
• Start: Thursday October 3rd 2024, 10:00AM EDT
• End: Thursday October 3rd 2024, 16:00PM EDT

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Workspace ONE Assist Team
Sep 27, 13:07 UTC

Workspace ONE UEM: Federal ENS Maintenance October 03, 2024 / Federal

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 13:00 UTC

Scheduled - Federal ENS service is scheduled to undergo maintenance on October 03, 2024.

Maintenance Window:
• Start: Thursday, October 3, 2024, 13:00 UTC
• End: Thursday, October 3, 2024, 17:00 UTC

Change: Federal ENS maintenance

Customer Impact:
• Email will continue to update and be available on existing end-user devices using Boxer
• Newly enrolled devices will be able to receive email using Boxer
• Already enrolled and newly enrolled devices will not receive notifications on Boxer for new emails
• End users may see a yellow (Moderate) or red (At Risk) health check status at the top of the Settings tab in the Boxer app

Downtime:

Expected downtime for Federal ENS is 60 minutes

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Sep 26, 21:10 UTC

Horizon Cloud Service: Universal Broker Infrastructure Upgrade - Maintenance Window: Thursday, October 03, 2024 12:30 UTC – Australia region

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 12:30 UTC

Scheduled - Horizon Cloud Service is going to perform a maintenance for the Universal Broker infrastructure upgrade in Australia region during the below maintenance window.

Maintenance Window:
• Start: Thursday, October 03, 2024 12:30 UTC
• End: Thursday, October 03, 2024 15:30 UTC

Impact:
• There can be intermittent access issues to those customers who will be trying to access their desktop/ applications using Universal Broker.
• During this maintenance there will be a downtime that can take up to 60 minutes on the Universal broker Console.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/6000005).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Sep 24, 17:07 UTC

Workspace ONE Assist team has scheduled a maintenance activity on Canada Production

Completed - The scheduled maintenance has been completed.
Oct 3, 09:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 05:00 UTC

Scheduled - Workspace ONE Assist Maintenance Window on Production:
• Start: Thursday, October 3rd 2024, 01:00AM EDT
• End: Thursday, October 3rd 2024, 05:00AM EDT

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• Omnissa will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
Omnissa Workspace ONE Assist Team
Sep 27, 13:02 UTC

Horizon Cloud Service First-Gen: Console Access Weekly Maintenance - Maintenance Window: Thursday, October 03, 2024, 03:30 UTC - All Regions.

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 03:30 UTC

Scheduled - Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:
• Start: Thursday, October 03, 2024, 03:30 UTC
• End: Thursday, October 03, 2024, 06:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/6000005).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Sep 25, 15:38 UTC

Oct 2, 2024

No incidents reported.

Oct 1, 2024

Workspace ONE Assist team has scheduled a maintenance activity on USA Production

Completed - The scheduled maintenance has been completed.
Oct 1, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 04:00 UTC

Scheduled - Workspace ONE Assist Maintenance Window on Production:
• Start: Tuesday, October 1st 2024, 12:00AM EDT
• End: Tuesday, October 1st 2024, 06:00AM EDT

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• Omnissa will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
Omnissa Workspace ONE Assist Team
Sep 27, 12:56 UTC

Workspace ONE UEM: Connectivity issues / United States (Partial Region)

Resolved - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support. Operations teams will continue to monitor system performance levels and investigate the root cause of the issue.

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.
Oct 1, 08:40 UTC

Identified - Omnissa Workspace ONE is investigating reports of availability issues with SaaS environments.

Operations teams have identified the issue with database infrastructure and are actively working to resolve it.

My Workspace ONE portal has been updated for customers affected by this event.

Please check the myWorkspace ONE portal to confirm if your environment is affected by this event.

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Oct 1, 08:33 UTC

Workspace ONE Access and Hub Services Certificate Rotation in Canada (Full Region)

Completed - The scheduled maintenance has been completed.
Oct 1, 07:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 05:30 UTC

Scheduled - Workspace ONE Access and Hub Services will be replacing the TLS certificate for *.vmwareidentity.ca. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Workspace ONE Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Sep 25, 04:28 UTC

Horizon Cloud Service: Universal Broker Infrastructure Upgrade - Maintenance Window: Tuesday, October 01, 2024 04:30 UTC – UK South region

Completed - Horizon Cloud Service Universal Broker Infrastructure Upgrade is now complete.

We apologize for the inconvenience.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Oct 1, 06:31 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 04:30 UTC

Scheduled - Horizon Cloud Service is going to perform a maintenance for the Universal Broker infrastructure upgrade in UK South region during the below maintenance window.

Maintenance Window:
• Start: Tuesday, October 01, 2024 04:30 UTC
• End: Tuesday, October 01, 2024 07:30 UTC

Impact:
• There can be intermittent access issues to those customers who will be trying to access their desktop/ applications using Universal Broker.
• During this maintenance there will be a downtime that can take up to 60 minutes on the Universal broker Console.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/6000005).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Sep 24, 03:06 UTC

Workspace ONE Access and Hub Services Certificate Rotation United States - GovCloud (Full Region)

Completed - The scheduled maintenance has been completed.
Oct 1, 03:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 00:00 UTC

Scheduled - Workspace ONE Access and Hub Services will be replacing the TLS certificate for access.gc.workspaceone-gov.com. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Workspace ONE Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Sep 23, 17:38 UTC