Omnissa Workspace ONE Status

All Systems Operational

Workspace ONE Email Notification Service 2-US Operational

Workspace ONE Email Notification Service 2-Germany Operational

Workspace ONE Email Notification Service 2-Japan Operational

Workspace ONE Email Notification Service 2-UK Operational

Horizon Cloud Services Operational

AWS Cloud Control Plane - APAC Operational

Horizon Cloud Control Plane - Australia 2 Operational

Workspace ONE Intelligence Operational

Console Access - United States Operational

Data Ingest - United States Operational

Console Access - Germany Operational

Data Ingest - Germany Operational

Console Access - Ireland Operational

Data Ingest - Ireland Operational

Console Access - Australia Operational

Data Ingest - Australia Operational

Console Access - Canada Operational

Data Ingest - Canada Operational

Console Access - Japan Operational

Data Ingest - Japan Operational

Console Access - United Kingdom Operational

Data Ingest - United Kingdom Operational

Console Access - GovCloud Operational

Data Ingest - GovCloud Operational

Console Access - India Operational

Data Ingest - India Operational

Console Access - Singapore Operational

Data Ingest - Singapore Operational

Workspace ONE UEM Operational

Workspace ONE UEM - USA Operational

Workspace ONE UEM - Germany Operational

Workspace ONE UEM - Japan Operational

Workspace ONE UEM - UK Operational

Workspace ONE UEM - Australia Operational

Workspace ONE UEM - Canada Operational

Workspace ONE UEM - Singapore Operational

Cloud Notification Services (for ENS) - Global Operational

My Workspace ONE - Global Operational

App Wrapping Operational

AWCP (for APNs) - Global Operational

SMTP UEM - USA Operational

Workspace ONE UEM - India Operational

Auto-Discovery - USA Operational

VMware Seeded Apps (Workspace One Launcher) - Global Operational

Workspace ONE UEM - GovCloud Operational

Cloud Notification Service (For ENS) - GovCloud Operational

SMTP - GovCloud Operational

Workspace ONE Email Notification Service 2 - GovCloud Operational

Console Access (Horizon Cloud Admin Console) Operational

Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) Operational

Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) 2 Operational

Console Access (Horizon Cloud Admin Console) – AP Japan East Operational

Console Access (Horizon Cloud Admin Console) – EU UK South (London) Operational

Console Access (Horizon Cloud Admin Console) – EU North (Ireland) 2 Operational

Console Access (Horizon Cloud Admin Console) – EU North (Ireland) Operational

Console Access (Horizon Cloud Admin Console) – US West 2 Operational

Console Access (Horizon Cloud Admin Console) – US North Central (Illinois) Operational

Console Access (Horizon Cloud Admin Console) – Germany West Central (Frankfurt) Operational

Horizon Cloud Universal Broker Operational

Horizon Cloud Universal Broker - USA Operational

Horizon Cloud Universal Broker - Europe Operational

Horizon Cloud Universal Broker - APAC Operational

Workspace ONE Experience Workflows Operational

WS1 Experience Workflows-Canada Operational

WS1 Experience Workflows-Australia Operational

WS1 Experience Workflows-UK Operational

WS1 Experience Workflows-Ireland Operational

WS1 Experience Workflows-Germany Operational

WS1 Experience Workflows-US1 Operational

WS1 Experience Workflows-US2 Operational

WS1 Experience Workflows-US3 Operational

WS1 Experience Workflows-Preview Operational

Horizon Cloud Service Next-Gen Operational

Horizon Cloud Service Next-Gen - United States Operational

Horizon Cloud Service Next-Gen - Germany Operational

Horizon Cloud Service Next-Gen - Ireland Operational

Horizon Cloud Service Next-Gen - Japan Operational

Universal Console - US Operational

Universal Console - Ireland Operational

Universal Console - Japan Operational

Horizon Portal - Broker - US Operational

Horizon Portal - Broker - Ireland Operational

Horizon Portal - Broker - Japan Operational

Edge Hub - US Operational

Edge Hub - Ireland Operational

Edge Hub - Japan Operational

VM Hub - US Operational

VM Hub - Germany Operational

VM Hub - UK Operational

VM Hub - Ireland Operational

VM Hub - Australia Operational

VM Hub - Japan Operational

Regional Data Shard - US Operational

Regional Data Shard - Germany Operational

Regional Data Shard - UK Operational

Regional Data Shard - Ireland Operational

Regional Data Shard - Japan Operational

Regional Data Shard - Australia Operational

VM Hub - India Operational

Regional Data Shard - India Operational

getwsone.com Operational

Workspace ONE Access Operational

Workspace ONE Access - US1 Operational

Workspace ONE Access - US2 Operational

Workspace ONE Access - US3 Operational

Workspace ONE Access - Germany Operational

Workspace ONE Access - Ireland Operational

Workspace ONE Access - UK Operational

Workspace ONE Access - Japan Operational

Workspace ONE Access - Australia Operational

Workspace ONE Access - Canada Operational

Workspace ONE Access - GovCloud Operational

Workspace ONE Access - India Operational

Workspace ONE Access - Singapore Operational

Workspace ONE Hub Services Catalog Operational

Workspace ONE Hub Services Catalog - US1 Operational

Workspace ONE Hub Services Catalog - US2 Operational

Workspace ONE Hub Services Catalog - US3 Operational

Workspace ONE Hub Services Catalog - Germany Operational

Workspace ONE Hub Services Catalog - Ireland Operational

Workspace ONE Hub Services Catalog -UK Operational

Workspace ONE Hub Services Catalog - Japan Operational

Workspace ONE Hub Services Catalog - Australia Operational

Workspace ONE Hub Services Catalog - Canada Operational

Workspace ONE Hub Services - GovCloud Operational

Workspace ONE Hub Services Catalog - India Operational

Workspace ONE Hub Services Catalog - Singapore Operational

Omnissa Connect Operational

Omnissa Connect - US Operational

Workspace ONE Assist - India Operational

Workspace ONE Assist Operational

Workspace ONE Assist - Germany Operational

Workspace ONE Assist - USA Operational

Workspace ONE Assist - Japan Operational

Workspace ONE Assist - Australia Operational

Workspace ONE Assist - UK Operational

Workspace ONE Assist - Canada Operational

Workspace ONE Assist - Singapore Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Omnissa Connect: Infrastructure Maintenance - United States Nov `3`, `2025` `11:00`-`15:00` UTC

Omnissa Connect are performing maintenance on infrastructure in United States. Services will remain accessible during the update with only a few minutes of possibly slower response times and, in some cases, a small number of failed request that are expected to succeed on retry.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Posted on Oct 28, 2025 - 14:47 UTC

Omnissa Access and Workspace ONE Hub Services Maintenance / Singapore (Full Region) Nov `3`, `2025` `14:00`-`17:00` UTC

Omnissa Access and Workspace ONE Hub Services will be performing maintenance in Singapore on Monday, November 3, 2025 between 02:00 PM - 05:00 PM UTC. During this maintenance, no downtime is expected and the cumulative disruption is expected to be less than a minute.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Posted on Oct 20, 2025 - 08:46 UTC

Omnissa Access and Workspace ONE Hub Services Maintenance / Australia (Full Region) Nov `3`, `2025` `14:00`-`17:00` UTC

Omnissa Access and Workspace ONE Hub Services will be performing maintenance in Australia on Monday, November 3, 2025 between 02:00 PM - 05:00 PM UTC. During this maintenance, no downtime is expected and the cumulative disruption is expected to be less than a minute.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Posted on Oct 20, 2025 - 08:48 UTC

Omnissa Access and Workspace ONE Hub Services Maintenance / India (Full Region) Nov `3`, `2025` `14:00`-`17:00` UTC

Omnissa Access and Workspace ONE Hub Services will be performing maintenance in India on Monday, November 3, 2025 between 02:00 PM - 05:00 PM UTC. During this maintenance, no downtime is expected and the cumulative disruption is expected to be less than a minute.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Posted on Oct 20, 2025 - 07:31 UTC

Omnissa Access and Workspace ONE Hub Services Maintenance / Ireland (Full Region) Nov `4`, `2025` `03:00`-`06:00` UTC

Omnissa Access and Workspace ONE Hub Services will be performing maintenance in Ireland on Tuesday, November 4, 2025 between 03:00 AM - 06:00 AM UTC. During this maintenance, no downtime is expected and the cumulative disruption is expected to be less than a minute.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Posted on Oct 20, 2025 - 09:00 UTC

Omnissa Access and Workspace ONE Hub Services Maintenance / Germany (Full Region) Nov `4`, `2025` `03:00`-`06:00` UTC

Omnissa Access and Workspace ONE Hub Services will be performing maintenance in Germany on Tuesday, November 4, 2025 between 03:00 AM - 06:00 AM UTC. During this maintenance, no downtime is expected and the cumulative disruption is expected to be less than a minute.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Posted on Oct 20, 2025 - 08:56 UTC

Omnissa Access and Workspace ONE Hub Services Maintenance / United Kingdom (Full Region) Nov `4`, `2025` `03:00`-`06:00` UTC

Omnissa Access and Workspace ONE Hub Services will be performing maintenance in United Kingdom on Tuesday, November 4, 2025 between 03:00 AM - 06:00 AM UTC. During this maintenance, no downtime is expected and the cumulative disruption is expected to be less than a minute.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Posted on Oct 20, 2025 - 08:58 UTC

Omnissa Access and Workspace ONE Hub Services Maintenance / United States (Full Region) Nov `4`, `2025` `08:30`-`11:30` UTC

Omnissa Access and Workspace ONE Hub Services will be performing maintenance in United States for domains *.vmwareidentity.com (*.us1.wss.workspaceone.com), *.workspaceair.com and *.workspaceoneaccess.com on Tuesday, November 4, 2025 between 08:30 AM - 11:30 AM UTC. During this maintenance, no downtime is expected and the cumulative disruption is expected to be less than a minute.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Posted on Oct 20, 2025 - 09:09 UTC

Omnissa Access and Workspace ONE Hub Services Maintenance / Canada (Full Region) Nov `4`, `2025` `08:30`-`11:30` UTC

Omnissa Access and Workspace ONE Hub Services will be performing maintenance in Canada on Tuesday, November 4, 2025 between 08:30 AM - 11:30 AM UTC. During this maintenance, no downtime is expected and the cumulative disruption is expected to be less than a minute.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Posted on Oct 20, 2025 - 09:04 UTC

Omnissa Access and Workspace ONE Hub Services Maintenance / Japan (Full Region) Nov `4`, `2025` `14:00`-`17:00` UTC

Update - Omnissa Access and Workspace ONE Hub Services maintenance time in Japan was updated to Tuesday, November 4, 2025 between 02:00 PM - 05:00 PM UTC to reflect the original maintenance description. We apologize for any confusion with our original notification.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Oct 21, 2025 - 02:38 UTC

Scheduled - Omnissa Access and Workspace ONE Hub Services will be performing maintenance in Japan on Tuesday, November 4, 2025 between 02:00 PM - 05:00 PM UTC. During this maintenance, no downtime is expected and the cumulative disruption is expected to be less than a minute.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Oct 20, 2025 - 08:51 UTC

Horizon Cloud Service First-Gen: Console Access Weekly Maintenance - Maintenance Window: Wednesday, November 05, 2025, 03:30 UTC - All Regions. Nov `5`, `2025` `03:30`-`06:30` UTC

Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:
• Start: Wednesday, November 05, 2025, 03:30 UTC
• End: Wednesday, November 05, 2025, 06:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Posted on Oct 29, 2025 - 15:35 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance November 7th, 2025 / India (Full Region) Nov `7`, `2025` `16:00`-`20:00` UTC

Workspace ONE UEM and Assist are scheduled to undergo maintenance on November 7th, 2025

Maintenance Window:
• Start: Friday, November 7th, 2025, 16:00 UTC
• End: Friday, November 7th, 2025, 20:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on Oct 25, 2025 - 08:36 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance November 7th, 2025 / Japan (Full Region) Nov `7`, `2025` `16:00`-`20:00` UTC

Workspace ONE UEM and Assist are scheduled to undergo maintenance on November 7th, 2025

Maintenance Window:
• Start: Friday, November 7th, 2025, 16:00 UTC
• End: Friday, November 7th, 2025, 20:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on Oct 25, 2025 - 08:40 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance November 7th, 2025 / Australia (Full Region) Nov `7`, `2025` `16:00`-`20:00` UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance November 7th, 2025 / Singapore (Full Region) Nov `7`, `2025` `16:00`-`20:00` UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance November 8th, 2025 / Canada (Full Region) Nov `8`, `2025` `02:00`-`06:00` UTC

Workspace ONE UEM and Assist are scheduled to undergo maintenance on November 8th, 2025.

Maintenance Window:
• Start: Saturday, November 8th, 2025, 2:00 UTC
• End: Saturday, November 8th, 2025, 6:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on Oct 25, 2025 - 08:50 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance November 8th, 2025 / Germany (Full Region) Nov `8`, `2025` `02:00`-`06:00` UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance November 8th, 2025 / United Kingdom (Full Region) Nov `8`, `2025` `02:00`-`06:00` UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance November 9h, 2025 / USA (Full Region) Nov `9`, `2025` `02:00`-`06:00` UTC

Workspace ONE UEM and Assist are scheduled to undergo maintenance on November 9th, 2025

Maintenance Window:
• Start: Sunday, November 9th, 2025, 2:00 UTC
• End: Sunday, November 9th, 2025, 6:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on Oct 25, 2025 - 08:57 UTC

Workspace ONE UEM: Monthly Data Center Maintenance November 15th, 2025 / GovCloud (Full Region) Nov `15`, `2025` `16:00`-`20:00` UTC

Workspace ONE UEM is scheduled to undergo maintenance on November 15th, 2025.

Maintenance Window:
• Start: Saturday, November 15th, 2025, 16:00 UTC
• End: Saturday, November 15th, 2025, 20:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on Oct 25, 2025 - 09:03 UTC

Workspace ONE Intelligence Maintenance Nov `15`, `2025` `16:00`-`20:00` UTC

Workspace ONE Intelligence will be under maintenance effective Pacific Time.
Posted on Oct 28, 2025 - 15:28 UTC

Past Incidents

Oct 31, 2025

No incidents reported today.

Oct 30, 2025

Workspace ONE UEM: Performance Issue / United States (Partial Region)

Resolved - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support. Operations teams will continue to monitor system performance and investigate the root cause of the issue.

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Oct 30, 01:49 UTC

Monitoring - Omnissa Workspace ONE has noted improved stability with SaaS environments.

Operations teams continue to actively work towards complete recovery.
Oct 30, 01:29 UTC

Update - Omnissa Workspace ONE has noted partial recovery with SaaS environments.

Operations teams continue to actively work towards complete recovery.
Oct 30, 01:04 UTC

Update - Omnissa Workspace ONE has initiated failover protocol to recover service.

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Oct 30, 00:31 UTC

Identified - Omnissa Workspace ONE is investigating reports of performance issues with a subset of SaaS environments.

Operations teams have identified the issue with modernized services infrastructure and are actively working to resolve it.

Omnissa Cloud Services portal has been updated for customers affected by this event.

Please check the Omnissa Cloud Services portal to confirm if your environment is affected by this event.

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Oct 29, 23:58 UTC

Oct 29, 2025

Horizon Cloud Service Next-Gen: Universal Console Login issues (All Regions)

Resolved - The issue is resolved. We apologize for the inconvenience and thank you for your patience and continued support.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Oct 29, 19:01 UTC

Monitoring - Horizon Cloud Service Next-Gen has completed actions to remediate the issues and confirm that the services are available.

Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.
Oct 29, 18:57 UTC

Identified - Horizon Cloud Service Next-Gen identified issues with Microsoft Azure Front Door and implemented remediation steps to ensure end users connecting to Virtual Desktops remain fully operational.

However, Horizon Cloud Service Next-Gen still faces issues with Horizon Cloud Universal Console logins. The operations team is collaborating with Microsoft to resolve these problems.

Please refer to Azure Status page for more details: https://azure.status.microsoft/en-us/status

We will share updates within the next hour or as soon as more information becomes available.
Oct 29, 18:06 UTC

Investigating - Horizon Cloud Service Next-Gen is investigating reports of issues with Virtual Desktop connections and Horizon Universal Console logins. We will share updates as more information becomes available.

Service reliability is a top priority for Horizon Cloud Service, and we are committed to continuous improvements in our systems.
Oct 29, 16:50 UTC

Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

Horizon Cloud Service Next-Gen: Data Center Maintenance - Maintenance Window: Sunday, October 26, 2025, 15:00 UTC – All Regions.

Completed - The ongoing maintenance has been canceled. We will keep you posted with the new schedule once we have an update.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Oct 26, 17:07 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 15:01 UTC

Scheduled - Horizon Cloud Service Next-Gen will perform Data Center Maintenance in all regions during the maintenance window below.

The legacy Horizon VMware URLs will be decommissioned. Update your configurations to support the Omnissa URLs before this deadline.

This maintenance is part of the updates outlined in the previously communicated knowledge base article: https://kb.omnissa.com/s/article/6000824

Maintenance Window:
• Start: Sunday, October 26, 2025, 15:00 UTC
• End: Sunday, October 26, 2025, 23:00 UTC

Impact:
• There will be no impact on end-users access to desktops.
• There will be no impact on administrators accessing the Administration Console.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Oct 19, 17:58 UTC

Horizon Cloud Service First-Gen: Data Center Maintenance - Maintenance Window: Sunday, October 26, 2025, 15:00 UTC – All Regions.

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 15:00 UTC

Scheduled - Horizon Cloud Service First-Gen will perform Data Center Maintenance in all regions during the maintenance window below.

The legacy Horizon VMware URLs will be decommissioned. Update your configurations to support the Omnissa URLs before this deadline.

This maintenance is part of the updates outlined in the previously communicated knowledge base article: https://kb.omnissa.com/s/article/6000824

Maintenance Window:
• Start: Sunday, October 26, 2025, 15:00 UTC
• End: Sunday, October 26, 2025, 23:00 UTC

Impact:
• There will be no impact on end-users access to desktops.
• There will be no impact on administrators accessing the Administration Console.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Oct 19, 17:57 UTC

Oct 25, 2025

No incidents reported.

Oct 24, 2025

Omnissa Connect: Infrastructure Maintenance - United States

Completed - Omnissa Connect are performing maintenance on infrastructure in United States. Services will remain accessible during the update with only a few minutes of possibly slower response times and, in some cases, a small number of failed request that are expected to succeed on retry.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Oct 24, 12:24 UTC

Scheduled - Omnissa Connect are performing maintenance on infrastructure in United States. Services will remain accessible during the update with only a few minutes of possibly slower response times and, in some cases, a small number of failed request that are expected to succeed on retry.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Oct 13, 17:23 UTC

Oct 23, 2025

Horizon Cloud Service First-Gen: Console Access Weekly Maintenance - Maintenance Window: Thursday, October 23, 2025, 03:30 UTC - All Regions.

Completed - The scheduled maintenance has been canceled. We will keep you posted with the new schedule once we have an update.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Oct 23, 02:59 UTC

Scheduled - Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:
• Start: Thursday, October 23, 2025, 03:30 UTC
• End: Thursday, October 23, 2025, 06:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Oct 16, 15:35 UTC

Oct 22, 2025

No incidents reported.

Oct 21, 2025

No incidents reported.

Oct 20, 2025

Omnissa Access and Workspace ONE Hub Services: Login Issues / (United States, Germany, Canada) (Partial Region)

Resolved - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support.
Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Oct 20, 09:59 UTC

Monitoring - Omnissa Access and Workspace ONE Hub Services has completed actions to remediate the issues and confirm that the services are available.
Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.
Oct 20, 09:50 UTC

Update - Omnissa Access and Workspace ONE Hub Services has noted improved stability with SaaS environments.
Operations teams continue to work with our third party vendor to resolve the issue.
Oct 20, 09:47 UTC

Investigating - Omnissa Access and Workspace ONE Hub Services is investigating reports of issues with login in workspaceair.com, workspaceoneaccess.com, vmwareidentity.de, de.wss.workspaceone.com, vmwareidentity.ca, ca.wss.workspaceone.com. We will provide more information shortly.
Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Oct 20, 09:15 UTC

Oct 19, 2025

No incidents reported.

Oct 18, 2025

Workspace ONE Intelligence Maintenance: GovCloud (Full Region)

Completed - The scheduled maintenance has been completed.
Oct 18, 20:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 16:00 UTC

Scheduled - Workspace ONE Intelligence will perform routine maintenance in GovCloud.

During maintenance, Intelligence customers can expect the following:

- Data submitted to Intelligence may take longer than normal to appear in the UI, be included in reports, or be processed by Freestyle workflows.

The Workspace ONE Intelligence team will provide additional status page updates while the maintenance is in progress.
Sep 26, 02:02 UTC

Workspace ONE UEM: Monthly Data Center Maintenance October 18th, 2025 / GovCloud (Full Region)

Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.
Oct 18, 19:18 UTC

Update - Scheduled maintenance is taking longer than expected and is running over the allotted window. Please standby for further updates.

During this delay, service will be available for end-users who may experience intermittent latency and timeouts.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.
Oct 18, 19:04 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 15:00 UTC

Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on October 18th, 2025.

Maintenance Window:
• Start: Saturday, October 18th, 2025, 15:00 UTC
• End: Saturday, October 18th, 2025, 19:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Sep 19, 04:14 UTC

Workspace ONE Intelligence Maintenance: United States, Canada, Germany, United Kingdom, Ireland, Japan, Australia, Singapore, India (Full Region)

Completed - The scheduled maintenance has been completed.
Oct 18, 07:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 03:30 UTC

Scheduled - Workspace ONE Intelligence will perform routine maintenance in United States, Canada, Germany, United Kingdom, Ireland, Japan, Australia, Singapore, and India.

During maintenance, Intelligence customers can expect the following:

- Data submitted to Intelligence may take longer than normal to appear in the UI, be included in reports, or be processed by Freestyle workflows.

The Workspace ONE Intelligence team will provide additional status page updates while the maintenance is in progress.
Sep 26, 01:59 UTC

Oct 17, 2025

No incidents reported.

All Systems Operational

Scheduled Maintenance

Omnissa Connect: Infrastructure Maintenance - United States Nov 3, 2025 11:00-15:00 UTC

Omnissa Access and Workspace ONE Hub Services Maintenance / Singapore (Full Region) Nov 3, 2025 14:00-17:00 UTC

Omnissa Access and Workspace ONE Hub Services Maintenance / Australia (Full Region) Nov 3, 2025 14:00-17:00 UTC

Omnissa Access and Workspace ONE Hub Services Maintenance / India (Full Region) Nov 3, 2025 14:00-17:00 UTC

Omnissa Access and Workspace ONE Hub Services Maintenance / Ireland (Full Region) Nov 4, 2025 03:00-06:00 UTC

Omnissa Access and Workspace ONE Hub Services Maintenance / Germany (Full Region) Nov 4, 2025 03:00-06:00 UTC

Omnissa Access and Workspace ONE Hub Services Maintenance / United Kingdom (Full Region) Nov 4, 2025 03:00-06:00 UTC

Omnissa Access and Workspace ONE Hub Services Maintenance / United States (Full Region) Nov 4, 2025 08:30-11:30 UTC

Omnissa Access and Workspace ONE Hub Services Maintenance / Canada (Full Region) Nov 4, 2025 08:30-11:30 UTC

Omnissa Access and Workspace ONE Hub Services Maintenance / Japan (Full Region) Nov 4, 2025 14:00-17:00 UTC

Horizon Cloud Service First-Gen: Console Access Weekly Maintenance - Maintenance Window: Wednesday, November 05, 2025, 03:30 UTC - All Regions. Nov 5, 2025 03:30-06:30 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance November 7th, 2025 / India (Full Region) Nov 7, 2025 16:00-20:00 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance November 7th, 2025 / Japan (Full Region) Nov 7, 2025 16:00-20:00 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance November 7th, 2025 / Australia (Full Region) Nov 7, 2025 16:00-20:00 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance November 7th, 2025 / Singapore (Full Region) Nov 7, 2025 16:00-20:00 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance November 8th, 2025 / Canada (Full Region) Nov 8, 2025 02:00-06:00 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance November 8th, 2025 / Germany (Full Region) Nov 8, 2025 02:00-06:00 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance November 8th, 2025 / United Kingdom (Full Region) Nov 8, 2025 02:00-06:00 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance November 9h, 2025 / USA (Full Region) Nov 9, 2025 02:00-06:00 UTC

Workspace ONE UEM: Monthly Data Center Maintenance November 15th, 2025 / GovCloud (Full Region) Nov 15, 2025 16:00-20:00 UTC

Workspace ONE Intelligence Maintenance Nov 15, 2025 16:00-20:00 UTC

Past Incidents

Omnissa Connect: Infrastructure Maintenance - United States Nov `3`, `2025` `11:00`-`15:00` UTC

Omnissa Access and Workspace ONE Hub Services Maintenance / Singapore (Full Region) Nov `3`, `2025` `14:00`-`17:00` UTC

Omnissa Access and Workspace ONE Hub Services Maintenance / Australia (Full Region) Nov `3`, `2025` `14:00`-`17:00` UTC

Omnissa Access and Workspace ONE Hub Services Maintenance / India (Full Region) Nov `3`, `2025` `14:00`-`17:00` UTC

Omnissa Access and Workspace ONE Hub Services Maintenance / Ireland (Full Region) Nov `4`, `2025` `03:00`-`06:00` UTC

Omnissa Access and Workspace ONE Hub Services Maintenance / Germany (Full Region) Nov `4`, `2025` `03:00`-`06:00` UTC

Omnissa Access and Workspace ONE Hub Services Maintenance / United Kingdom (Full Region) Nov `4`, `2025` `03:00`-`06:00` UTC

Omnissa Access and Workspace ONE Hub Services Maintenance / United States (Full Region) Nov `4`, `2025` `08:30`-`11:30` UTC

Omnissa Access and Workspace ONE Hub Services Maintenance / Canada (Full Region) Nov `4`, `2025` `08:30`-`11:30` UTC

Omnissa Access and Workspace ONE Hub Services Maintenance / Japan (Full Region) Nov `4`, `2025` `14:00`-`17:00` UTC

Horizon Cloud Service First-Gen: Console Access Weekly Maintenance - Maintenance Window: Wednesday, November 05, 2025, 03:30 UTC - All Regions. Nov `5`, `2025` `03:30`-`06:30` UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance November 7th, 2025 / India (Full Region) Nov `7`, `2025` `16:00`-`20:00` UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance November 7th, 2025 / Japan (Full Region) Nov `7`, `2025` `16:00`-`20:00` UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance November 7th, 2025 / Australia (Full Region) Nov `7`, `2025` `16:00`-`20:00` UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance November 7th, 2025 / Singapore (Full Region) Nov `7`, `2025` `16:00`-`20:00` UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance November 8th, 2025 / Canada (Full Region) Nov `8`, `2025` `02:00`-`06:00` UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance November 8th, 2025 / Germany (Full Region) Nov `8`, `2025` `02:00`-`06:00` UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance November 8th, 2025 / United Kingdom (Full Region) Nov `8`, `2025` `02:00`-`06:00` UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance November 9h, 2025 / USA (Full Region) Nov `9`, `2025` `02:00`-`06:00` UTC

Workspace ONE UEM: Monthly Data Center Maintenance November 15th, 2025 / GovCloud (Full Region) Nov `15`, `2025` `16:00`-`20:00` UTC

Workspace ONE Intelligence Maintenance Nov `15`, `2025` `16:00`-`20:00` UTC