All Systems Operational

Workspace ONE Assist - Germany Operational
Workspace ONE Assist - USA Operational
Workspace ONE Assist - Japan Operational
Workspace ONE Assist - Australia Operational
Workspace ONE Assist - UK Operational
Workspace ONE Assist - Canada Operational
Workspace ONE Email Notification Service 2-US Operational
Workspace ONE Email Notification Service 2-Germany Operational
Workspace ONE Email Notification Service 2-Japan Operational
Workspace ONE Email Notification Service 2-UK Operational
Workspace ONE Assist - Singapore Operational
Horizon Cloud Services Operational
AWS Cloud Control Plane - APAC Operational
Horizon Cloud Control Plane - Australia 2 Operational
Workspace ONE Intelligence Operational
Console Access - United States Operational
Data Ingest - United States Operational
Console Access - Germany Operational
Data Ingest - Germany Operational
Console Access - Ireland Operational
Data Ingest - Ireland Operational
Console Access - Australia Operational
Data Ingest - Australia Operational
Console Access - Canada Operational
Data Ingest - Canada Operational
Console Access - Japan Operational
Data Ingest - Japan Operational
Console Access - United Kingdom Operational
Data Ingest - United Kingdom Operational
Console Access - GovCloud Operational
Data Ingest - GovCloud Operational
Console Access - India Operational
Data Ingest - India Operational
Console Access - Singapore Operational
Data Ingest - Singapore Operational
Workspace ONE UEM Operational
Workspace ONE UEM - USA Operational
Workspace ONE UEM - Germany Operational
Workspace ONE UEM - Japan Operational
Workspace ONE UEM - UK Operational
Workspace ONE UEM - Australia Operational
Workspace ONE UEM - Canada Operational
Workspace ONE UEM - Singapore Operational
Cloud Notification Services (for ENS) - Global Operational
My Workspace ONE - Global Operational
App Wrapping Operational
AWCP (for APNs) - Global Operational
SMTP UEM - USA Operational
Workspace ONE UEM - India Operational
Auto-Discovery - USA Operational
VMware Seeded Apps (Workspace One Launcher) - Global Operational
Workspace ONE UEM - GovCloud Operational
Cloud Notification Service (For ENS) - GovCloud Operational
SMTP - GovCloud Operational
Workspace ONE Email Notification Service 2 - GovCloud Operational
Console Access (Horizon Cloud Admin Console) Operational
Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) Operational
Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) 2 Operational
Console Access (Horizon Cloud Admin Console) – AP Japan East Operational
Console Access (Horizon Cloud Admin Console) – EU UK South (London) Operational
Console Access (Horizon Cloud Admin Console) – EU North (Ireland) 2 Operational
Console Access (Horizon Cloud Admin Console) – EU North (Ireland) Operational
Console Access (Horizon Cloud Admin Console) – US West 2 Operational
Console Access (Horizon Cloud Admin Console) – US North Central (Illinois) Operational
Console Access (Horizon Cloud Admin Console) – Germany West Central (Frankfurt) Operational
Horizon Cloud Universal Broker Operational
Horizon Cloud Universal Broker - USA Operational
Horizon Cloud Universal Broker - Europe Operational
Horizon Cloud Universal Broker - APAC Operational
Workspace ONE Experience Workflows Operational
WS1 Experience Workflows-Canada Operational
WS1 Experience Workflows-Australia Operational
WS1 Experience Workflows-UK Operational
WS1 Experience Workflows-Ireland Operational
WS1 Experience Workflows-Germany Operational
WS1 Experience Workflows-US1 Operational
WS1 Experience Workflows-US2 Operational
WS1 Experience Workflows-US3 Operational
WS1 Experience Workflows-Preview Operational
Horizon Cloud Service Next-Gen Operational
Horizon Cloud Service Next-Gen - United States Operational
Horizon Cloud Service Next-Gen - Germany Operational
Horizon Cloud Service Next-Gen - Ireland Operational
Horizon Cloud Service Next-Gen - Japan Operational
Universal Console - US Operational
Universal Console - Ireland Operational
Universal Console - Japan Operational
Horizon Portal - Broker - US Operational
Horizon Portal - Broker - Ireland Operational
Horizon Portal - Broker - Japan Operational
Edge Hub - US Operational
Edge Hub - Ireland Operational
Edge Hub - Japan Operational
VM Hub - US Operational
VM Hub - Germany Operational
VM Hub - UK Operational
VM Hub - Ireland Operational
VM Hub - Australia Operational
VM Hub - Japan Operational
Regional Data Shard - US Operational
Regional Data Shard - Germany Operational
Regional Data Shard - UK Operational
Regional Data Shard - Ireland Operational
Regional Data Shard - Japan Operational
Regional Data Shard - Australia Operational
VM Hub - India Operational
Regional Data Shard - India Operational
getwsone.com Operational
Workspace ONE Access Operational
Workspace ONE Access - US1 Operational
Workspace ONE Access - US2 Operational
Workspace ONE Access - US3 Operational
Workspace ONE Access - Germany Operational
Workspace ONE Access - Ireland Operational
Workspace ONE Access - UK Operational
Workspace ONE Access - Japan Operational
Workspace ONE Access - Australia Operational
Workspace ONE Access - Canada Operational
Workspace ONE Access - GovCloud Operational
Workspace ONE Access - India Operational
Workspace ONE Access - Singapore Operational
Workspace ONE Hub Services Catalog Operational
Workspace ONE Hub Services Catalog - US1 Operational
Workspace ONE Hub Services Catalog - US2 Operational
Workspace ONE Hub Services Catalog - US3 Operational
Workspace ONE Hub Services Catalog - Germany Operational
Workspace ONE Hub Services Catalog - Ireland Operational
Workspace ONE Hub Services Catalog -UK Operational
Workspace ONE Hub Services Catalog - Japan Operational
Workspace ONE Hub Services Catalog - Australia Operational
Workspace ONE Hub Services Catalog - Canada Operational
Workspace ONE Hub Services - GovCloud Operational
Workspace ONE Hub Services Catalog - India Operational
Workspace ONE Hub Services Catalog - Singapore Operational
Omnissa Connect Operational
Omnissa Connect - US Operational
Workspace ONE Assist - India Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Workspace ONE UEM and Assist: Monthly Data Center Maintenance August 10th, 2025 / USA (Full Region) Aug 10, 2025 01:00-05:00 UTC

Workspace ONE UEM and Assist are scheduled to undergo maintenance on August 10th, 2025

Maintenance Window:
• Start: Sunday, August 10th, 2025, 1:00 UTC
• End: Sunday, August 10th, 2025, 5:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on Jul 24, 2025 - 07:47 UTC

Omnissa Access and Workspace ONE Hub Services Certificate Rotation in Germany (Full Region) Aug 11, 2025 03:30-05:30 UTC

Omnissa Access and Workspace ONE Hub Services will be replacing the TLS certificate for *.vmwareidentity.de (*.de.wss.workspaceone.com). There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Omnissa Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Posted on Aug 01, 2025 - 09:43 UTC

Omnissa Access and Workspace ONE Hub Services Certificate Rotation in Asia (Full Region) Aug 11, 2025 09:30-11:30 UTC

Omnissa Access and Workspace ONE Hub Services will be replacing the TLS certificate for *.vmwareidentity.asia. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Omnissa Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Posted on Aug 01, 2025 - 07:51 UTC

Omnissa Connect: Infrastructure Maintenance - United States Aug 11, 2025 10:30-13:30 UTC

Omnissa Connect are performing maintenance on infrastructure in United States. Services will remain accessible during the update with only a few minutes of possibly slower response times and, in some cases, a small number of failed request that are expected to succeed on retry.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Posted on Aug 05, 2025 - 18:16 UTC

Horizon Cloud Service First-Gen: Console Access Weekly Maintenance - Maintenance Window: Wednesday, August 13, 2025, 03:30 UTC - All Regions. Aug 13, 2025 03:30-06:30 UTC

Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:
• Start: Wednesday, August 13, 2025, 03:30 UTC
• End: Wednesday, August 13, 2025, 06:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Posted on Aug 06, 2025 - 15:41 UTC

Omnissa Connect: Infrastructure Maintenance - United States Aug 14, 2025 11:00-14:00 UTC

Omnissa Connect are performing maintenance on infrastructure in United States. Services will remain accessible during the update with only a few minutes of possibly slower response times and, in some cases, a small number of failed request that are expected to succeed on retry.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Posted on Aug 08, 2025 - 12:38 UTC

Workspace ONE UEM: Monthly Data Center Maintenance August 16th, 2025 / GovCloud (Full Region) Aug 16, 2025 15:00-19:00 UTC

Workspace ONE UEM is scheduled to undergo maintenance on August 16th, 2025.

Maintenance Window:
• Start: Saturday, August 16th, 2025, 15:00 UTC
• End: Saturday, August 16th, 2025, 19:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on Jul 24, 2025 - 07:49 UTC
Aug 9, 2025
Workspace ONE UEM and Assist: Monthly Data Center Maintenance August 9th, 2025 / Canada (Full Region)
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.
Aug 9, 04:51 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 01:00 UTC
Scheduled - Workspace ONE UEM and Assist are scheduled to undergo maintenance on August 9th, 2025.

Maintenance Window:
• Start: Saturday, August 9th, 2025, 1:00 UTC
• End: Saturday, August 9th, 2025, 5:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Jul 24, 07:39 UTC
Workspace ONE UEM and Assist: Monthly Data Center Maintenance August 9th, 2025 / Germany (Full Region)
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.
Aug 9, 04:51 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 01:00 UTC
Scheduled - Workspace ONE UEM and Assist are scheduled to undergo maintenance on August 9th, 2025.

Maintenance Window:
• Start: Saturday, August 9th, 2025, 1:00 UTC
• End: Saturday, August 9th, 2025, 5:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Jul 24, 07:41 UTC
Workspace ONE UEM and Assist: Monthly Data Center Maintenance August 9th, 2025 / United Kingdom (Full Region)
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.
Aug 9, 04:51 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 01:01 UTC
Scheduled - Workspace ONE UEM and Assist are scheduled to undergo maintenance on August 9th, 2025.

Maintenance Window:
• Start: Saturday, August 9th, 2025, 1:00 UTC
• End: Saturday, August 9th, 2025, 5:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Jul 24, 07:44 UTC
Aug 8, 2025
Workspace ONE UEM and Assist: Monthly Data Center Maintenance August 8th, 2025 / India (Full Region)
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.
Aug 8, 20:55 UTC
Update - Workspace ONE Assist Maintenance has completed.

Workspace ONE UEM maintenance is taking longer than expected and is running over the allotted window, however all systems are available and operational. Please standby for further updates.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.
Aug 8, 20:54 UTC
Update - Workspace ONE Assist Maintenance has completed.

Workspace ONE UEM maintenance is taking longer than expected and is running over the allotted window, however all systems are available and operational. Please standby for further updates.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.
Aug 8, 19:09 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 15:00 UTC
Scheduled - Workspace ONE UEM and Assist are scheduled to undergo maintenance on August 8th, 2025

Maintenance Window:
• Start: Friday, August 8th, 2025, 15:00 UTC
• End: Friday, August 8th, 2025, 19:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Jul 24, 07:22 UTC
Workspace ONE UEM and Assist: Monthly Data Center Maintenance August 8th, 2025 / Singapore (Full Region)
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.
Aug 8, 19:29 UTC
Update - Workspace ONE Assist Maintenance has completed.

Workspace ONE UEM maintenance is taking longer than expected and is running over the allotted window, however all systems are available and operational. Please standby for further updates.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.
Aug 8, 19:09 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 15:01 UTC
Scheduled - Workspace ONE UEM and Assist are scheduled to undergo maintenance on August 8th, 2025

Maintenance Window:
• Start: Friday, August 8th, 2025, 15:00 UTC
• End: Friday, August 8th, 2025, 19:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Jul 24, 07:36 UTC
Workspace ONE UEM and Assist: Monthly Data Center Maintenance August 8th, 2025 / Japan (Full Region)
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.
Aug 8, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 15:00 UTC
Scheduled - Workspace ONE UEM and Assist are scheduled to undergo maintenance on August 8th, 2025

Maintenance Window:
• Start: Friday, August 8th, 2025, 15:00 UTC
• End: Friday, August 8th, 2025, 19:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Jul 24, 07:25 UTC
Workspace ONE UEM and Assist: Monthly Data Center Maintenance August 8th, 2025 / Australia (Full Region)
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.
Aug 8, 18:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 15:00 UTC
Scheduled - Workspace ONE UEM and Assist are scheduled to undergo maintenance on August 8th, 2025

Maintenance Window:
• Start: Friday, August 8th, 2025, 15:00 UTC
• End: Friday, August 8th, 2025, 19:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Jul 24, 07:33 UTC
Omnissa Access and Workspace ONE Hub Services Certificate Rotation in Australia (Full Region)
Completed - The scheduled maintenance has been completed.
Aug 8, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 11:00 UTC
Scheduled - Omnissa Access and Workspace ONE Hub Services will be replacing the TLS certificate for *.vmwareidentity.com.au (*.au.wss.workspaceone.com). There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Omnissa Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Aug 1, 09:37 UTC
Omnissa Access and Workspace ONE Hub Services Certificate Rotation in India (Full Region)
Completed - The scheduled maintenance has been completed.
Aug 8, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 09:30 UTC
Scheduled - Omnissa Access and Workspace ONE Hub Services will be replacing the TLS certificate for *.in.wss.workspaceone.com. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Omnissa Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Aug 1, 07:48 UTC
Aug 7, 2025

No incidents reported.

Aug 6, 2025
Omnissa Access: Possible delays in search in audit logs / Singapore (Full Region)
Resolved - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support.
Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Aug 6, 08:57 UTC
Monitoring - Omnissa Access and Workspace ONE Hub Services has completed actions to remediate the issues and confirm that the services are available.
Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.
Aug 6, 08:16 UTC
Investigating - Omnissa Access is investigating possible delays while searching for newly added users, groups, applications, audit log messages in sg.wss.workspaceone.com. There may be limited or no service impact at this time.
Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Aug 6, 08:08 UTC
Horizon Cloud Service First-Gen: Console Access Weekly Maintenance - Maintenance Window: Wednesday, August 06, 2025, 03:30 UTC - All Regions.
Completed - Horizon Cloud Service Console Access Weekly Maintenance is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Aug 6, 05:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 03:30 UTC
Scheduled - Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:
• Start: Wednesday, August 06, 2025, 03:30 UTC
• End: Wednesday, August 06, 2025, 06:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Jul 30, 15:36 UTC
Aug 5, 2025

No incidents reported.

Aug 4, 2025
Workspace ONE UEM: Performance issues / Germany (Partial Region)
Resolved - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support. Operations teams will continue to monitor system performance levels and investigate the root cause of the issue.

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Aug 4, 15:34 UTC
Update - Omnissa Workspace ONE has noted improved stability with SaaS environments.

Operations teams continue to actively work towards complete recovery.
Aug 4, 15:30 UTC
Update - Omnissa Workspace ONE has noted partial recovery with SaaS environments.

Operations teams continue to actively work towards complete recovery.
Aug 4, 14:46 UTC
Update - Omnissa Workspace ONE continues to experience issues.

Operations teams have identified the issue at the database infrastructure which persists after following standard remediation protocols.

Operations teams are actively working to resolve the issue.
Aug 4, 14:24 UTC
Identified - Omnissa Workspace ONE is investigating reports of performance issues with SaaS environments.

Operations teams have identified the issue with database infrastructure and are actively working to resolve it.

Omnissa Cloud Services portal has been updated for customers affected by this event.

Please check the Omnissa Cloud Services portal to confirm if your environment is affected by this event.

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Aug 4, 13:44 UTC
Aug 3, 2025

No incidents reported.

Aug 2, 2025
Omnissa Connect: Infrastructure Maintenance - United States
Completed - The scheduled maintenance has been completed.
Aug 2, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 11:00 UTC
Scheduled - Omnissa Connect is performing Infrastructure maintenance in United States region. Services will mostly remain accessible during the update barring a few minutes of possible downtime, and in some cases, a small number of failed request that are expected to succeed on retry.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Jul 23, 07:09 UTC
Aug 1, 2025

No incidents reported.

Jul 31, 2025
Omnissa Connect: Infrastructure Maintenance - United States
Completed - The scheduled maintenance has been completed.
Jul 31, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 11:00 UTC
Scheduled - Omnissa Connect are performing maintenance on infrastructure in United States. Services will remain accessible during the update with only a few minutes of possibly slower response times and, in some cases, a small number of failed request that are expected to succeed on retry.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Jul 24, 19:55 UTC
Jul 30, 2025
Horizon Cloud Service First-Gen: Console Access Weekly Maintenance - Maintenance Window: Wednesday, July 30, 2025, 03:30 UTC - All Regions.
Completed - Horizon Cloud Service Console Access Weekly Maintenance is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Jul 30, 04:28 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 03:30 UTC
Scheduled - Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:
• Start: Wednesday, July 30, 2025, 03:30 UTC
• End: Wednesday, July 30, 2025, 06:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Jul 23, 15:37 UTC
Jul 29, 2025
Workspace ONE Assist team has scheduled a maintenance activity on UK Production
Completed - The scheduled maintenance has been completed.
Jul 29, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 01:00 UTC
Scheduled - Workspace ONE Assist Maintenance Window on Production:
• Start: Wednesday, July, 29 2025 09:00PM EDT
• End: Thursday, July, 30 2025 01:00AM EDT

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• Omnissa will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
Omnissa Workspace ONE Assist Team
Jul 8, 05:53 UTC
Jul 28, 2025

No incidents reported.

Jul 27, 2025

No incidents reported.

Jul 26, 2025
Horizon Cloud Service Next-Gen: Data Center Maintenance - Maintenance Window: Saturday, July 26, 2025, 10:30 UTC - Japan region.
Completed - Horizon Cloud Service Next-Gen Data Center Maintenance is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Jul 26, 11:11 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 10:30 UTC
Scheduled - The Horizon Cloud Service Next-Gen data center in the Japan region is scheduled for an infrastructure upgrade during the maintenance window below:

Maintenance Window:
• Start: Saturday, July 26, 2025, 10:30 UTC
• End: Saturday, July 26, 2025, 14:30 UTC

Impact:
• No impact to user sessions or connections.
• No impact to Azure and AWS edges.
• For Horizon 8 edges, cloud-managed operations such as image import, clone, and publish may encounter intermittent failures during the maintenance. However, retry attempts should succeed.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Jul 17, 07:23 UTC
Horizon Cloud Service Next-Gen: Data Center Maintenance - Maintenance Window: Saturday, July 26, 2025, 04:30 UTC - Europe region.
Completed - Horizon Cloud Service Next-Gen Data Center Maintenance is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Jul 26, 05:39 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 04:30 UTC
Scheduled - The Horizon Cloud Service Next-Gen Data Center in Europe will undergo an infrastructure upgrade during the maintenance window below.

Maintenance Window:
• Start: Saturday, July 26, 2025, 04:30 UTC
• End: Saturday, July 26, 2025, 10:30 UTC

Impact:
• No impact on user sessions and connections.
• No impact on Azure & AWS edges.
• For Horizon8 edges, ongoing cloud managed Image import, clone and publish operations may experience intermittent failures during this maintenance. However, retry should succeed.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Jul 10, 17:19 UTC
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