All Systems Operational

Workspace ONE Email Notification Service 2-US Operational
Workspace ONE Email Notification Service 2-Germany Operational
Workspace ONE Email Notification Service 2-Japan Operational
Workspace ONE Email Notification Service 2-UK Operational
Horizon Cloud Services Operational
AWS Cloud Control Plane - APAC Operational
Horizon Cloud Control Plane - Australia 2 Operational
Workspace ONE Intelligence Operational
Console Access - United States Operational
Data Ingest - United States Operational
Console Access - Germany Operational
Data Ingest - Germany Operational
Console Access - Ireland Operational
Data Ingest - Ireland Operational
Console Access - Australia Operational
Data Ingest - Australia Operational
Console Access - Canada Operational
Data Ingest - Canada Operational
Console Access - Japan Operational
Data Ingest - Japan Operational
Console Access - United Kingdom Operational
Data Ingest - United Kingdom Operational
Console Access - GovCloud Operational
Data Ingest - GovCloud Operational
Console Access - India Operational
Data Ingest - India Operational
Console Access - Singapore Operational
Data Ingest - Singapore Operational
Workspace ONE UEM Operational
Workspace ONE UEM - USA Operational
Workspace ONE UEM - Germany Operational
Workspace ONE UEM - Japan Operational
Workspace ONE UEM - UK Operational
Workspace ONE UEM - Australia Operational
Workspace ONE UEM - Canada Operational
Workspace ONE UEM - Singapore Operational
Cloud Notification Services (for ENS) - Global Operational
My Workspace ONE - Global Operational
App Wrapping Operational
AWCP (for APNs) - Global Operational
SMTP UEM - USA Operational
Workspace ONE UEM - India Operational
Auto-Discovery - USA Operational
VMware Seeded Apps (Workspace One Launcher) - Global Operational
Workspace ONE UEM - GovCloud Operational
Cloud Notification Service (For ENS) - GovCloud Operational
SMTP - GovCloud Operational
Workspace ONE Email Notification Service 2 - GovCloud Operational
Console Access (Horizon Cloud Admin Console) Operational
Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) Operational
Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) 2 Operational
Console Access (Horizon Cloud Admin Console) – AP Japan East Operational
Console Access (Horizon Cloud Admin Console) – EU UK South (London) Operational
Console Access (Horizon Cloud Admin Console) – EU North (Ireland) 2 Operational
Console Access (Horizon Cloud Admin Console) – EU North (Ireland) Operational
Console Access (Horizon Cloud Admin Console) – US West 2 Operational
Console Access (Horizon Cloud Admin Console) – US North Central (Illinois) Operational
Console Access (Horizon Cloud Admin Console) – Germany West Central (Frankfurt) Operational
Horizon Cloud Universal Broker Operational
Horizon Cloud Universal Broker - USA Operational
Horizon Cloud Universal Broker - Europe Operational
Horizon Cloud Universal Broker - APAC Operational
Workspace ONE Experience Workflows Operational
WS1 Experience Workflows-Canada Operational
WS1 Experience Workflows-Australia Operational
WS1 Experience Workflows-UK Operational
WS1 Experience Workflows-Ireland Operational
WS1 Experience Workflows-Germany Operational
WS1 Experience Workflows-US1 Operational
WS1 Experience Workflows-US2 Operational
WS1 Experience Workflows-US3 Operational
WS1 Experience Workflows-Preview Operational
Horizon Cloud Service Next-Gen Operational
Horizon Cloud Service Next-Gen - United States Operational
Horizon Cloud Service Next-Gen - Germany Operational
Horizon Cloud Service Next-Gen - Ireland Operational
Horizon Cloud Service Next-Gen - Japan Operational
Universal Console - US Operational
Universal Console - Ireland Operational
Universal Console - Japan Operational
Horizon Portal - Broker - US Operational
Horizon Portal - Broker - Ireland Operational
Horizon Portal - Broker - Japan Operational
Edge Hub - US Operational
Edge Hub - Ireland Operational
Edge Hub - Japan Operational
VM Hub - US Operational
VM Hub - Germany Operational
VM Hub - UK Operational
VM Hub - Ireland Operational
VM Hub - Australia Operational
VM Hub - Japan Operational
Regional Data Shard - US Operational
Regional Data Shard - Germany Operational
Regional Data Shard - UK Operational
Regional Data Shard - Ireland Operational
Regional Data Shard - Japan Operational
Regional Data Shard - Australia Operational
VM Hub - India Operational
Regional Data Shard - India Operational
getwsone.com Operational
Workspace ONE Access Operational
Workspace ONE Access - US1 Operational
Workspace ONE Access - US2 Operational
Workspace ONE Access - US3 Operational
Workspace ONE Access - Germany Operational
Workspace ONE Access - Ireland Operational
Workspace ONE Access - UK Operational
Workspace ONE Access - Japan Operational
Workspace ONE Access - Australia Operational
Workspace ONE Access - Canada Operational
Workspace ONE Access - GovCloud Operational
Workspace ONE Access - India Operational
Workspace ONE Access - Singapore Operational
Workspace ONE Hub Services Catalog Operational
Workspace ONE Hub Services Catalog - US1 Operational
Workspace ONE Hub Services Catalog - US2 Operational
Workspace ONE Hub Services Catalog - US3 Operational
Workspace ONE Hub Services Catalog - Germany Operational
Workspace ONE Hub Services Catalog - Ireland Operational
Workspace ONE Hub Services Catalog -UK Operational
Workspace ONE Hub Services Catalog - Japan Operational
Workspace ONE Hub Services Catalog - Australia Operational
Workspace ONE Hub Services Catalog - Canada Operational
Workspace ONE Hub Services - GovCloud Operational
Workspace ONE Hub Services Catalog - India Operational
Workspace ONE Hub Services Catalog - Singapore Operational
Omnissa Connect Operational
Omnissa Connect - US Operational
Workspace ONE Assist Operational
Workspace ONE Assist - Germany Operational
Workspace ONE Assist - USA Operational
Workspace ONE Assist - Japan Operational
Workspace ONE Assist - Australia Operational
Workspace ONE Assist - UK Operational
Workspace ONE Assist - Canada Operational
Workspace ONE Assist - Singapore Operational
Workspace ONE Assist - India Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Workspace ONE Intelligence Maintenance Nov 22, 2025 18:00 - Nov 23, 2025 02:00 UTC

Workspace ONE Intelligence will be under maintenance effective Pacific Time.
Posted on Nov 17, 2025 - 22:43 UTC

Horizon Cloud Service First-Gen: Data Center Maintenance - Maintenance Window: Sunday, November 23, 2025, 20:00 UTC – Europe region Nov 23, 2025 20:00-22:00 UTC

Horizon Cloud Service First-Gen will perform Data Center Maintenance in Europe region during the maintenance window below.

The legacy Horizon VMware URLs will be decommissioned. Update your configurations to support the Omnissa URLs before this deadline.

This maintenance is part of the updates outlined in the previously communicated knowledge base article: https://kb.omnissa.com/s/article/6000824

Maintenance Window:
• Start: Sunday, November 23, 2025, 20:00 UTC
• End: Sunday, November 23, 2025, 22:00 UTC

Impact:
• There will be no impact on end-users access to desktops.
• There will be no impact on administrators accessing the Administration Console.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Posted on Nov 18, 2025 - 01:21 UTC

Horizon Cloud Service Next-Gen: Data Center Maintenance - Maintenance Window: Sunday, November 23, 2025, 20:00 UTC – APAC region Nov 23, 2025 20:00-22:00 UTC

Horizon Cloud Service Next-Gen will perform Data Center Maintenance in APAC region during the maintenance window below.

The legacy Horizon VMware URLs will be decommissioned. Update your configurations to support the Omnissa URLs before this deadline.

This maintenance is part of the updates outlined in the previously communicated knowledge base article: https://kb.omnissa.com/s/article/6000824

Maintenance Window:
• Start: Sunday, November 23, 2025, 20:00 UTC
• End: Sunday, November 23, 2025, 22:00 UTC

Impact:
• There will be no impact on end-users access to desktops.
• There will be no impact on administrators accessing the Administration Console.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Posted on Nov 18, 2025 - 18:45 UTC

Horizon Cloud Service First-Gen: Data Center Maintenance - Maintenance Window: Sunday, November 23, 2025, 20:00 UTC – APAC Region. Nov 23, 2025 20:00-22:00 UTC

Horizon Cloud Service First-Gen will perform Data Center Maintenance in APAC region during the maintenance window below.

The legacy Horizon VMware URLs will be decommissioned. Update your configurations to support the Omnissa URLs before this deadline.

This maintenance is part of the updates outlined in the previously communicated knowledge base article: https://kb.omnissa.com/s/article/6000824

Maintenance Window:
• Start: Sunday, November 23, 2025, 20:00 UTC
• End: Sunday, November 23, 2025, 22:00 UTC

Impact:
• There will be no impact on end-users access to desktops.
• There will be no impact on administrators accessing the Administration Console.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Posted on Nov 18, 2025 - 18:46 UTC

Workspace ONE Hub Services Certificate Rotation in Germany (Full Region) Nov 25, 2025 04:30-05:30 UTC

Workspace ONE Hub Services will be replacing the TLS certificate for domain de.cns.workspaceone.com. See Workspace ONE Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.

Posted on Nov 19, 2025 - 12:50 UTC

Workspace ONE Hub Services Certificate Rotation in United Kingdom (Full Region) Nov 25, 2025 05:00-06:00 UTC

Workspace ONE Hub Services will be replacing the TLS certificate for domain uk.cns.workspaceone.com. See Workspace ONE Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.

Posted on Nov 19, 2025 - 12:59 UTC

Workspace ONE Hub Services Certificate Rotation in Ireland (Full Region) Nov 25, 2025 05:30-06:30 UTC

Workspace ONE Hub Services will be replacing the TLS certificate for domain ie.cns.workspaceone.com. See Workspace ONE Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.

Posted on Nov 19, 2025 - 13:02 UTC

Workspace ONE Hub Services Certificate Rotation in United States (Full Region) Nov 25, 2025 08:30-10:30 UTC

Workspace ONE Hub Services will be replacing the TLS certificate for us1.cns.workspaceone.com, us2.cns.workspaceone.com, us3.cns.workspaceone.com. See Workspace ONE Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.

Posted on Nov 19, 2025 - 13:07 UTC

Workspace ONE Hub Services Certificate Rotation in Canada (Full Region) Nov 25, 2025 09:30-10:30 UTC

Workspace ONE Hub Services will be replacing the TLS certificate for domain ca.cns.workspaceone.com. See Workspace ONE Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.

Posted on Nov 19, 2025 - 13:09 UTC

Horizon Cloud Service First-Gen: Console Access Weekly Maintenance - Maintenance Window: Wednesday, November 26, 2025, 03:30 UTC - All Regions. Nov 26, 2025 03:30-06:30 UTC

Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:
• Start: Wednesday, November 26, 2025, 03:30 UTC
• End: Wednesday, November 26, 2025, 06:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Posted on Nov 19, 2025 - 15:34 UTC

Workspace ONE Hub Services Certificate Rotation in India (Full Region) Nov 27, 2025 09:00-10:00 UTC

Workspace ONE Hub Services will be replacing the TLS certificate for domain in.cns.workspaceone.com. See Workspace ONE Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.

Posted on Nov 21, 2025 - 06:15 UTC

Workspace ONE Hub Services Certificate Rotation in Australia (Full Region) Nov 27, 2025 09:30-10:30 UTC

Workspace ONE Hub Services will be replacing the TLS certificate for domain au.cns.workspaceone.com. See Workspace ONE Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.

Posted on Nov 21, 2025 - 06:18 UTC

Workspace ONE Hub Services Certificate Rotation in Singapore (Full Region) Nov 27, 2025 10:00-11:00 UTC

Workspace ONE Hub Services will be replacing the TLS certificate for domain sg.cns.workspaceone.com. See Workspace ONE Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.

Posted on Nov 21, 2025 - 06:25 UTC

Workspace ONE Hub Services Certificate Rotation in Japan (Full Region) Nov 27, 2025 10:30-11:30 UTC

Workspace ONE Hub Services will be replacing the TLS certificate for domain jp.cns.workspaceone.com. See Workspace ONE Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.

Posted on Nov 21, 2025 - 06:32 UTC

Horizon Cloud Service First-Gen : Universal Broker Maintenance - Maintenance Window: Friday, November 28, 2025, 05:30 UTC – UK South region. Nov 28, 2025 05:30-09:30 UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 14, 2025 - 16:59 UTC
Scheduled - Horizon Cloud Service First-Gen is scheduled to conduct maintenance on the Universal Broker in the UK South region during the maintenance window outlined below.

Maintenance Window:
• Start: Friday, November 28, 2025, 05:30 UTC
• End: Friday, November 28, 2025, 09:30 UTC

Impact:
• There can be intermittent access issues to those customers who will be trying to access their desktop/ applications using Universal Broker.
• During this maintenance there will be a downtime that can take up to 30 minutes on the Universal Broker Console.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Nov 06, 2025 - 07:01 UTC

Horizon Cloud Service First-Gen : Universal Broker Maintenance - Maintenance Window: Saturday, November 29, 2025, 04:30 UTC – US region. Nov 29, 2025 04:30-08:30 UTC

Horizon Cloud Service First-Gen is scheduled to conduct maintenance on the Universal Broker in the US region during the maintenance window outlined below.

Maintenance Window:
• Start: Saturday, November 29, 2025, 04:30 UTC
• End: Saturday, November 29, 2025, 08:30 UTC

Impact:
• There can be intermittent access issues to those customers who will be trying to access their desktop/ applications using Universal Broker.
• During this maintenance there will be a downtime that can take up to 30 minutes on the Universal Broker Console.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Posted on Nov 17, 2025 - 02:40 UTC

Horizon Cloud Service Next-Gen: VM Hub Maintenance - Maintenance Window: Saturday, November 29, 2025, 05:00 UTC - Europe Region Nov 29, 2025 05:00-07:00 UTC

Horizon Cloud Service Next-Gen is going to perform maintenance in Europe region for VM Hub during the below maintenance window.

Maintenance Window:
• Start: Saturday, November 29, 2025, 05:00 UTC
• End: Saturday, November 29, 2025, 07:00 UTC

Impact:
• Possible degradation in service performance/ increase in latency for end users who will be trying to access their desktop/ applications, however, retry should succeed.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Posted on Nov 21, 2025 - 06:12 UTC

Horizon Cloud Service Next-Gen: VM Hub Maintenance - Maintenance Window: Sunday, November 30, 2025, 11:30 UTC - US Region Nov 30, 2025 11:30-13:30 UTC

Horizon Cloud Service Next-Gen is going to perform maintenance in US region for VM Hub during the below maintenance window.

Maintenance Window:
• Start: Sunday, November 30, 2025, 11:30 UTC
• End: Sunday, November 30, 2025, 13:30 UTC

Impact:
• Possible degradation in service performance/ increase in latency for end users who will be trying to access their desktop/ applications, however, retry should succeed.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Posted on Nov 21, 2025 - 06:20 UTC

Horizon Cloud Service First-Gen : Universal Broker Maintenance - Maintenance Window: Sunday, November 30, 2025, 12:30 UTC – Japan region. Nov 30, 2025 12:30-16:30 UTC

Horizon Cloud Service First-Gen is scheduled to conduct maintenance on the Universal Broker in the Japan region during the maintenance window outlined below.

Maintenance Window:
• Start: Sunday, November 30, 2025, 12:30 UTC
• End: Sunday, November 30, 2025, 16:30 UTC

Impact:
• There can be intermittent access issues to those customers who will be trying to access their desktop/ applications using Universal Broker.
• During this maintenance there will be a downtime that can take up to 30 minutes on the Universal Broker Console.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Posted on Nov 17, 2025 - 02:56 UTC

Horizon Cloud Service Next-Gen: VM Hub Maintenance - Maintenance Window: Sunday, November 30, 2025, 14:30 UTC - APAC Region Nov 30, 2025 14:30-16:30 UTC

Horizon Cloud Service Next-Gen is going to perform maintenance in APAC region for VM Hub during the below maintenance window.

Maintenance Window:
• Start: Sunday, November 30, 2025, 14:30 UTC
• End: Sunday, November 30, 2025, 16:30 UTC

Impact:
• Possible degradation in service performance/ increase in latency for end users who will be trying to access their desktop/ applications, however, retry should succeed.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Posted on Nov 21, 2025 - 06:24 UTC

Workspace ONE Assist v25.11 Release Upgrade Maintenance - USA Region Dec 3, 2025 05:00-09:00 UTC

Workspace ONE Assist Maintenance Window on Production:
• Start: Wednesday, December, 03 2025 12:00AM EDT
• End: Wednesday, December, 03 2025 04:00AM EDT

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• Omnissa will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
Omnissa Workspace ONE Assist Team

Posted on Nov 18, 2025 - 08:29 UTC

Workspace ONE Assist v25.11 Release Upgrade Maintenance - SG Region Dec 4, 2025 16:00-20:00 UTC

Workspace ONE Assist Maintenance Window on Production:
• Start: Thursday, December, 04 2025 11:00AM EDT
• End: Thursday, December, 04 2025 03:00PM EDT

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• Omnissa will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
Omnissa Workspace ONE Assist Team

Posted on Nov 18, 2025 - 10:10 UTC

Workspace ONE Assist v25.11 Release Upgrade Maintenance - CA Region Dec 5, 2025 05:00-09:00 UTC

Workspace ONE Assist Maintenance Window on Production:
• Start: Friday, December, 05 2025 12:00AM EDT
• End: Friday, December, 05 2025 04:00AM EDT

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• Omnissa will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
Omnissa Workspace ONE Assist Team

Posted on Nov 18, 2025 - 10:15 UTC

Workspace ONE Assist v25.11 Release Upgrade Maintenance - IN Region Dec 5, 2025 14:00-18:00 UTC

Workspace ONE Assist Maintenance Window on Production:
• Start: Friday, December, 05 2025 09:00AM EDT
• End: Friday, December, 05 2025 01:00PM EDT

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• Omnissa will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
Omnissa Workspace ONE Assist Team

Posted on Nov 18, 2025 - 08:45 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance December 5th, 2025 / Japan (Full Region) Dec 5, 2025 16:00-20:00 UTC

Workspace ONE UEM and Assist are scheduled to undergo maintenance on December 5th, 2025

Maintenance Window:
• Start: Friday, December 5th, 2025, 16:00 UTC
• End: Friday, December 5th, 2025, 20:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Posted on Nov 21, 2025 - 07:49 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance December 5th, 2025 / Singapore (Full Region) Dec 5, 2025 16:00-20:00 UTC

Workspace ONE UEM and Assist are scheduled to undergo maintenance on December 5th, 2025

Maintenance Window:
• Start: Friday, December 5th, 2025, 16:00 UTC
• End: Friday, December 5th, 2025, 20:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Posted on Nov 21, 2025 - 07:54 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance December 5th, 2025 / Australia (Full Region) Dec 5, 2025 16:00-20:00 UTC

Workspace ONE UEM and Assist are scheduled to undergo maintenance on December 5th, 2025

Maintenance Window:
• Start: Friday, December 5th, 2025, 16:00 UTC
• End: Friday, December 5th, 2025, 20:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Posted on Nov 21, 2025 - 07:51 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance December 5th, 2025 / India (Full Region) Dec 5, 2025 16:00-20:00 UTC

Workspace ONE UEM and Assist are scheduled to undergo maintenance on December 5th, 2025

Maintenance Window:
• Start: Friday, December 5th, 2025, 16:00 UTC
• End: Friday, December 5th, 2025, 20:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Posted on Nov 21, 2025 - 07:48 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance December 6th, 2025 / Canada (Full Region) Dec 6, 2025 02:00-06:00 UTC

Workspace ONE UEM and Assist are scheduled to undergo maintenance on December 6th, 2025.

Maintenance Window:
• Start: Saturday, December 6th, 2025, 2:00 UTC
• End: Saturday, December 6th, 2025, 6:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Posted on Nov 21, 2025 - 07:56 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance December 6th, 2025 / United Kingdom (Full Region) Dec 6, 2025 02:00-06:00 UTC

Workspace ONE UEM and Assist are scheduled to undergo maintenance on December 6th, 2025.

Maintenance Window:
• Start: Saturday, December 6th, 2025, 2:00 UTC
• End: Saturday, December 6th, 2025, 6:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Posted on Nov 21, 2025 - 08:00 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance December 6th, 2025 / Germany (Full Region) Dec 6, 2025 02:00-06:00 UTC

Workspace ONE UEM and Assist are scheduled to undergo maintenance on December 6th, 2025.

Maintenance Window:
• Start: Saturday, December 6th, 2025, 2:00 UTC
• End: Saturday, December 6th, 2025, 6:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Posted on Nov 21, 2025 - 07:58 UTC

Horizon Cloud Service First-Gen : Universal Broker Maintenance - Maintenance Window: Saturday, December 06, 2025, 04:30 UTC – North Europe region. Dec 6, 2025 04:30-08:30 UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 19, 2025 - 04:52 UTC
Scheduled - Horizon Cloud Service First-Gen is scheduled to conduct maintenance on the Universal Broker in the North Europe region during the maintenance window outlined below.

Maintenance Window:
• Start: Saturday, December 06, 2025, 04:30 UTC
• End: Saturday, December 06, 2025, 08:30 UTC

Impact:
• There can be intermittent access issues to those customers who will be trying to access their desktop/ applications using Universal Broker.
• During this maintenance there will be a downtime that can take up to 30 minutes on the Universal Broker Console.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Nov 06, 2025 - 07:25 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance November 9h, 2025 / USA (Full Region) Dec 7, 2025 02:00-06:00 UTC

Workspace ONE UEM and Assist are scheduled to undergo maintenance on December 7th, 2025

Maintenance Window:
• Start: Sunday, December 7th, 2025, 2:00 UTC
• End: Sunday, December 7th, 2025, 6:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Posted on Nov 21, 2025 - 08:02 UTC

Workspace ONE Assist v25.11 Release Upgrade Maintenance - AU Region Dec 9, 2025 14:00-18:00 UTC

Workspace ONE Assist Maintenance Window on Production:
• Start: Tuesday, December, 09 2025 09:00AM EDT
• End: Tuesday, December, 09 2025 01:00PM EDT

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• Omnissa will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
Omnissa Workspace ONE Assist Team

Posted on Nov 18, 2025 - 10:45 UTC

Workspace ONE Assist v25.11 Release Upgrade Maintenance - JP Region Dec 10, 2025 15:00-19:00 UTC

Workspace ONE Assist Maintenance Window on Production:
• Start: Wednesday, December, 10 2025 10:00AM EDT
• End: Wednesday, December, 10 2025 02:00PM EDT

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• Omnissa will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
Omnissa Workspace ONE Assist Team

Posted on Nov 18, 2025 - 10:57 UTC

Workspace ONE Assist v25.11 Release Upgrade Maintenance - DE Region Dec 11, 2025 01:00-05:00 UTC

Workspace ONE Assist Maintenance Window on Production:
• Start: Wednesday, December, 10 2025 08:00PM EDT
• End: Wednesday, December, 11 2025 12:00AM EDT

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• Omnissa will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
Omnissa Workspace ONE Assist Team

Posted on Nov 18, 2025 - 10:25 UTC

Workspace ONE UEM: Monthly Data Center Maintenance December 13th, 2025 / Gov Cloud (Full Region) Dec 13, 2025 16:00-20:00 UTC

Workspace ONE UEM is scheduled to undergo maintenance on December 13th, 2025.

Maintenance Window:
• Start: Saturday, December 13th, 2025, 16:00 UTC
• End: Saturday, December 13th, 2025, 20:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Posted on Nov 21, 2025 - 08:05 UTC
Nov 21, 2025

No incidents reported today.

Nov 20, 2025
Completed - The scheduled maintenance has been completed.
Nov 20, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 12:00 UTC
Scheduled - Omnissa Access and Workspace ONE Hub Services will be replacing the TLS certificate for sg.wss.workspaceone.com. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Omnissa Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Nov 14, 04:46 UTC
Completed - Horizon Cloud Service Next-Gen Emergency Data Center Maintenance is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Nov 20, 00:32 UTC
Update - We need 1 hour of extension to complete this maintenance.

We apologize for the inconvenience.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Nov 20, 00:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 23:00 UTC
Scheduled - Horizon Cloud Service Next-Gen will perform an Emergency Data Center Maintenance in Europe region during the maintenance window below.

Maintenance Window:
• Start: Wednesday, November 19, 2025, 23:00 UTC
• End: Thursday, November 20, 2025, 00:00 UTC

Impact:
• Possible intermittent access issues or increased latency may occur for end users launching new desktops; however, retries should succeed.
• Possible intermittent access issues or increased latency may occur for administrators accessing the Administration Console; however, retries should succeed.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Nov 18, 21:03 UTC
Nov 19, 2025
Resolved - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support.
Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Nov 19, 23:26 UTC
Update - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support.
Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Nov 19, 20:42 UTC
Update - Omnissa Access has completed actions to remediate the issues and confirm that the services are available.
Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.

Nov 19, 20:05 UTC
Monitoring - Omnissa Access is investigating reports of issues with login. We will provide more information shortly.
Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Nov 19, 20:03 UTC
Completed - Horizon Cloud Service Console Access Weekly Maintenance is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Nov 19, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 03:30 UTC
Scheduled - Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:
• Start: Wednesday, November 19, 2025, 03:30 UTC
• End: Wednesday, November 19, 2025, 06:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Nov 12, 15:35 UTC
Nov 18, 2025
Completed - Certificate rotation complete.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Nov 18, 13:46 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 12:00 UTC
Scheduled - Omnissa Connect are performing maintenance on infrastructure in United States. Services will remain accessible during the update with only a few minutes of possibly slower response times and, in some cases, a small number of failed request that are expected to succeed on retry.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Nov 12, 11:50 UTC
Nov 17, 2025
Completed - Horizon Cloud Service First-Gen Data Center Maintenance is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Nov 17, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 22:00 UTC
Scheduled - Horizon Cloud Service First-Gen will perform Data Center Maintenance in US Region during the maintenance window below.

The legacy Horizon VMware URLs will be decommissioned. Update your configurations to support the Omnissa URLs before this deadline.

This maintenance is part of the updates outlined in the previously communicated knowledge base article: https://kb.omnissa.com/s/article/6000824

Maintenance Window:
• Start: Sunday, November 16, 2025, 22:00 UTC
• End: Monday, November 17, 2025, 01:00 UTC

Impact:
• There will be no impact on end-users access to desktops.
• There will be no impact on administrators accessing the Administration Console.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Nov 10, 19:54 UTC
Nov 16, 2025
Completed - Horizon Cloud Service Next-Gen Data Center Maintenance is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Nov 16, 23:58 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 22:00 UTC
Scheduled - Horizon Cloud Service Next-Gen will perform Data Center Maintenance in US Region during the maintenance window below.

The legacy Horizon VMware URLs will be decommissioned. Update your configurations to support the Omnissa URLs before this deadline.

This maintenance is part of the updates outlined in the previously communicated knowledge base article: https://kb.omnissa.com/s/article/6000824

Maintenance Window:
• Start: Sunday, November 16, 2025, 22:00 UTC
• End: Monday, November 17, 2025, 01:00 UTC

Impact:
• There will be no impact on end-users access to desktops.
• There will be no impact on administrators accessing the Administration Console.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Nov 10, 20:07 UTC
Resolved - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support.
Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Nov 16, 07:44 UTC
Monitoring - Omnissa Access and Workspace ONE Hub Services has completed actions to remediate the issues and confirm that the services are available.
Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.

Nov 16, 07:43 UTC
Update - We are continuing to investigate this issue.
Nov 16, 07:42 UTC
Investigating - Omnissa Access and Workspace ONE Hub Services is investigating reports of issues with login. We will provide more information shortly.
Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Nov 16, 07:39 UTC
Nov 15, 2025
Completed - The scheduled maintenance has been completed.
Nov 15, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 16:00 UTC
Scheduled - Workspace ONE Intelligence will be under maintenance effective Pacific Time.
Oct 28, 15:28 UTC
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.

Nov 15, 19:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 16:00 UTC
Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on November 15th, 2025.

Maintenance Window:
• Start: Saturday, November 15th, 2025, 16:00 UTC
• End: Saturday, November 15th, 2025, 20:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Oct 25, 09:03 UTC
Completed - The maintenance for Horizon Cloud Service First-Gen Universal Broker is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Nov 15, 14:18 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 12:00 UTC
Scheduled - Horizon Cloud Service First-Gen is scheduled to conduct maintenance on the Universal Broker in the Australia region during the maintenance window outlined below.

Maintenance Window:
• Start: Saturday, November 15, 2025, 12:00 UTC
• End: Saturday, November 15, 2025, 16:00 UTC

Impact:
• There can be intermittent access issues to those customers who will be trying to access their desktop/ applications using Universal Broker.
• During this maintenance there will be a downtime that can take up to 30 minutes on the Universal Broker Console.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Nov 6, 07:13 UTC
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.

Nov 15, 10:14 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 06:00 UTC
Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on Nov 15 2025.

Maintenance Window:
• Start: Saturday, Nov 15 2025, 06:00 UTC
• End: Saturday, Nov 15 2025, 10:00 UTC

Change:
Network Maintenance

Customer Impact:
During the downtime portion of the maintenance window only,

• Administrator users will be unable to login to the Omnissa Workspace ONE Console
• End-Users will be unable to enroll new devices
• End-Users will be unable to access the App Catalog to install applications
• End-Users will be unable to access the Self Service portal
• End-Users will be unable to check-in/check-out devices
• Administrator access to Workspace ONE Access is not impacted

During the rest of the window - all services will be available per design.
No customer actions required before or after the change.
Omnissa Connect portal has been updated for all customers in scope for this maintenance.

Downtime:
5 minutes (on average)

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Nov 13, 21:54 UTC
Nov 14, 2025

No incidents reported.

Nov 13, 2025
Completed - The scheduled maintenance has been completed.
Nov 13, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 01:00 UTC
Scheduled - Workspace ONE Assist Maintenance Window on Production:
• Start: Wednesday, November, 12 2025 08:00PM EST
• End: Thursday, November, 13 2025 00:00AM EST

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• Omnissa will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
Omnissa Workspace ONE Assist Team

Nov 3, 15:28 UTC
Nov 12, 2025
Completed - Horizon Cloud Service Console Access Weekly Maintenance is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Nov 12, 04:53 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 03:30 UTC
Scheduled - Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:
• Start: Wednesday, November 12, 2025, 03:30 UTC
• End: Wednesday, November 12, 2025, 06:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Nov 5, 15:35 UTC
Nov 11, 2025

No incidents reported.

Nov 10, 2025

No incidents reported.

Nov 9, 2025
Completed - Horizon Cloud Service Next-Gen Data Center Maintenance is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Nov 9, 21:53 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 19:00 UTC
Scheduled - Horizon Cloud Service Next-Gen will perform Data Center Maintenance in Europe Region during the maintenance window below.

The legacy Horizon VMware URLs will be decommissioned. Update your configurations to support the Omnissa URLs before this deadline.

This maintenance is part of the updates outlined in the previously communicated knowledge base article: https://kb.omnissa.com/s/article/6000824

Maintenance Window:
• Start: Sunday, November 09, 2025, 19:00 UTC
• End: Sunday, November 09, 2025, 22:00 UTC

Impact:
• There will be no impact on end-users access to desktops.
• There will be no impact on administrators accessing the Administration Console.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Nov 1, 18:43 UTC
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.

Nov 9, 05:57 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 02:00 UTC
Scheduled - Workspace ONE UEM and Assist are scheduled to undergo maintenance on November 9th, 2025

Maintenance Window:
• Start: Sunday, November 9th, 2025, 2:00 UTC
• End: Sunday, November 9th, 2025, 6:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Oct 25, 08:57 UTC
Nov 8, 2025
Update - We have identified an issue with the network maintenance activity, and the scheduled change has been rolled back.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.

Nov 8, 10:00 UTC
Completed - We have identified an issue with the network maintenance activity, and the scheduled change has been rolled back.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.

Nov 8, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 06:00 UTC
Scheduled - Workspace ONE UEM is scheduled to undergo network maintenance.


Maintenance Window:
• Start: Saturday, November 08, 2025, 06:00 UTC
• End: Saturday, November 08, 2025, 10:00 UTC

Change:
Upgrading network infrastructure

Customer Impact:
Omnissa Connect portal has been updated for all customers in scope for this maintenance.
No actions required before or after the change.

Downtime:
5 minutes

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Nov 4, 16:07 UTC
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.

Nov 8, 05:34 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 02:00 UTC
Scheduled - Workspace ONE UEM and Assist are scheduled to undergo maintenance on November 8th, 2025.

Maintenance Window:
• Start: Saturday, November 8th, 2025, 2:00 UTC
• End: Saturday, November 8th, 2025, 6:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Oct 25, 08:55 UTC
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.

Nov 8, 05:34 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 02:01 UTC
Scheduled - Workspace ONE UEM and Assist are scheduled to undergo maintenance on November 8th, 2025.

Maintenance Window:
• Start: Saturday, November 8th, 2025, 2:00 UTC
• End: Saturday, November 8th, 2025, 6:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Oct 25, 08:52 UTC
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.

Nov 8, 05:34 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 02:00 UTC
Scheduled - Workspace ONE UEM and Assist are scheduled to undergo maintenance on November 8th, 2025.

Maintenance Window:
• Start: Saturday, November 8th, 2025, 2:00 UTC
• End: Saturday, November 8th, 2025, 6:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Oct 25, 08:50 UTC
Nov 7, 2025
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.

Nov 7, 19:16 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 16:00 UTC
Scheduled - Workspace ONE UEM and Assist are scheduled to undergo maintenance on November 7th, 2025

Maintenance Window:
• Start: Friday, November 7th, 2025, 16:00 UTC
• End: Friday, November 7th, 2025, 20:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Oct 25, 08:36 UTC
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.

Nov 7, 19:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 16:01 UTC
Scheduled - Workspace ONE UEM and Assist are scheduled to undergo maintenance on November 7th, 2025

Maintenance Window:
• Start: Friday, November 7th, 2025, 16:00 UTC
• End: Friday, November 7th, 2025, 20:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Oct 25, 08:40 UTC
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.

Nov 7, 19:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 16:01 UTC
Scheduled - Workspace ONE UEM and Assist are scheduled to undergo maintenance on November 7th, 2025

Maintenance Window:
• Start: Friday, November 7th, 2025, 16:00 UTC
• End: Friday, November 7th, 2025, 20:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Oct 25, 08:44 UTC
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.

Nov 7, 19:13 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 16:01 UTC
Scheduled - Workspace ONE UEM and Assist are scheduled to undergo maintenance on November 7th, 2025

Maintenance Window:
• Start: Friday, November 7th, 2025, 16:00 UTC
• End: Friday, November 7th, 2025, 20:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Oct 25, 08:46 UTC