Omnissa Workspace ONE Status

All Systems Operational

Workspace ONE Assist - Germany Operational

Workspace ONE Assist - USA Operational

Workspace ONE Assist - Japan Operational

Workspace ONE Assist - Australia Operational

Workspace ONE Assist - UK Operational

Workspace ONE Assist - Canada Operational

Workspace ONE Email Notification Service 2-US Operational

Workspace ONE Email Notification Service 2-Germany Operational

Workspace ONE Email Notification Service 2-Japan Operational

Workspace ONE Email Notification Service 2-UK Operational

Workspace ONE Assist - Singapore Operational

Horizon Cloud Services Operational

AWS Cloud Control Plane - APAC Operational

Horizon Cloud Control Plane - Australia 2 Operational

Workspace ONE Intelligence Operational

Workspace ONE Data Center Console Access - US Operational

Workspace ONE Data Center Data Ingest - US Operational

Workspace ONE Data Center Console Access - DE Operational

Workspace ONE Data Center Data Ingest - DE Operational

Workspace ONE Data Center Console Access - EMEA Operational

Workspace ONE Data Center Data Ingest - EMEA Operational

Workspace ONE Data Center Console Access - Australia Operational

Workspace ONE Data Center Data Ingest - Australia Operational

Workspace ONE Data Center Console Access - Canada Operational

Workspace ONE Data Center Data Ingest - Canada Operational

Workspace ONE Data Center Console Access - APAC Operational

Workspace ONE Data Center Data Ingest - APAC Operational

Workspace ONE Data Center Console Access - London Operational

Workspace ONE Data Center Data Ingest - London Operational

Workspace ONE Data Center Console Access - GovCloud Operational

Workspace ONE Data Center Data Ingest - GovCloud Operational

Workspace ONE Data Center Console Access - IN Operational

Workspace ONE Data Center Data Ingest - IN Operational

Workspace ONE Data Center Console Access - Singapore Operational

Workspace ONE Data Center Data Ingest - Singapore Operational

Workspace ONE UEM Operational

Workspace ONE UEM - USA Operational

Workspace ONE UEM - Germany Operational

Workspace ONE UEM - Japan Operational

Workspace ONE UEM - UK Operational

Workspace ONE UEM - Australia Operational

Workspace ONE UEM - Canada Operational

Workspace ONE UEM - Singapore Operational

Cloud Notification Services (for ENS) - Global Operational

My Workspace ONE - Global Operational

App Wrapping Operational

AWCP (for APNs) - Global Operational

SMTP UEM - USA Operational

Workspace ONE UEM - India Operational

Auto-Discovery - USA Operational

VMware Seeded Apps (Workspace One Launcher) - Global Operational

Workspace ONE UEM - GovCloud Operational

Cloud Notification Service (For ENS) - GovCloud Operational

SMTP - GovCloud Operational

Workspace ONE Email Notification Service 2 - GovCloud Operational

Console Access (Horizon Cloud Admin Console) Operational

Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) Operational

Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) 2 Operational

Console Access (Horizon Cloud Admin Console) – AP Japan East Operational

Console Access (Horizon Cloud Admin Console) – EU UK South (London) Operational

Console Access (Horizon Cloud Admin Console) – EU North (Ireland) 2 Operational

Console Access (Horizon Cloud Admin Console) – EU North (Ireland) Operational

Console Access (Horizon Cloud Admin Console) – US West 2 Operational

Console Access (Horizon Cloud Admin Console) – US North Central (Illinois) Operational

Console Access (Horizon Cloud Admin Console) – Germany West Central (Frankfurt) Operational

Horizon Cloud Universal Broker Operational

Horizon Cloud Universal Broker - USA Operational

Horizon Cloud Universal Broker - Europe Operational

Horizon Cloud Universal Broker - APAC Operational

Workspace ONE Experience Workflows Operational

WS1 Experience Workflows-Canada Operational

WS1 Experience Workflows-Australia Operational

WS1 Experience Workflows-UK Operational

WS1 Experience Workflows-Ireland Operational

WS1 Experience Workflows-Germany Operational

WS1 Experience Workflows-US1 Operational

WS1 Experience Workflows-US2 Operational

WS1 Experience Workflows-US3 Operational

WS1 Experience Workflows-Preview Operational

Horizon Cloud Service Next-Gen Operational

Horizon Cloud Service Next-Gen - United States Operational

Horizon Cloud Service Next-Gen - Germany Operational

Horizon Cloud Service Next-Gen - Ireland Operational

Horizon Cloud Service Next-Gen - Japan Operational

Universal Console - US Operational

Universal Console - Ireland Operational

Universal Console - Japan Operational

Horizon Portal - Broker - US Operational

Horizon Portal - Broker - Ireland Operational

Horizon Portal - Broker - Japan Operational

Edge Hub - US Operational

Edge Hub - Ireland Operational

Edge Hub - Japan Operational

VM Hub - US Operational

VM Hub - Germany Operational

VM Hub - UK Operational

VM Hub - Ireland Operational

VM Hub - Australia Operational

VM Hub - Japan Operational

Regional Data Shard - US Operational

Regional Data Shard - Germany Operational

Regional Data Shard - UK Operational

Regional Data Shard - Ireland Operational

Regional Data Shard - Japan Operational

Regional Data Shard - Australia Operational

VM Hub - India Operational

Regional Data Shard - India Operational

getwsone.com Operational

Workspace ONE Access Operational

Workspace ONE Access - US1 Operational

Workspace ONE Access - US2 Operational

Workspace ONE Access - US3 Operational

Workspace ONE Access - Germany Operational

Workspace ONE Access - Ireland Operational

Workspace ONE Access - UK Operational

Workspace ONE Access - Japan Operational

Workspace ONE Access - Australia Operational

Workspace ONE Access - Canada Operational

Workspace ONE Access - GovCloud Operational

Workspace ONE Access - India Operational

Workspace ONE Access - Singapore Operational

Workspace ONE Hub Services Catalog Operational

Workspace ONE Hub Services Catalog - US1 Operational

Workspace ONE Hub Services Catalog - US2 Operational

Workspace ONE Hub Services Catalog - US3 Operational

Workspace ONE Hub Services Catalog - Germany Operational

Workspace ONE Hub Services Catalog - Ireland Operational

Workspace ONE Hub Services Catalog -UK Operational

Workspace ONE Hub Services Catalog - Japan Operational

Workspace ONE Hub Services Catalog - Australia Operational

Workspace ONE Hub Services Catalog - Canada Operational

Workspace ONE Hub Services - GovCloud Operational

Workspace ONE Hub Services Catalog - India Operational

Workspace ONE Hub Services Catalog - Singapore Operational

Omnissa Connect Operational

Cloud Services - US Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Horizon Cloud Service Next-Gen: AKS Cluster Version Upgrade - Maintenance Window: Friday, January 03, 2025, 15:00 UTC – Japan Region Jan 3, 2025 15:00-20:00 UTC

Horizon Cloud Service Next-Gen is going to perform a maintenance on AKS cluster to upgrade its version in Japan region during the below maintenance window.

Maintenance Window:
• Start: Friday, January 03, 2025, 15:00 UTC
• End: Friday, January 03, 2025, 20:00 UTC

Impact:
• Possible degradation in service performance / increase in latency for administrators while accessing Administration Console.
• Potential intermittent access issues to those end users who will be trying to access their desktop/ applications, however, retry should succeed.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Posted on Dec 19, 2024 - 22:30 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance January 10th, 2025 / Australia (Full Region) Jan 10, 2025 16:00-20:00 UTC

Workspace ONE UEM and Assist are scheduled to undergo maintenance on January 10th, 2025

Maintenance Window:
• Start: Friday, January 10th, 2025, 16:00 UTC
• End: Friday, January 10th, 2025, 20:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on Dec 21, 2024 - 04:06 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance January 10th, 2025 / Singapore (Full Region) Jan 10, 2025 16:00-20:00 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance January 10th, 2025 / Japan (Full Region) Jan 10, 2025 16:00-20:00 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance January 10th, 2025 / India (Full Region) Jan 10, 2025 16:00-20:00 UTC

Workspace ONE UEM and Assist is scheduled to undergo maintenance on January 10th, 2025

Maintenance Window:
• Start: Friday, January 10th, 2025, 16:00 UTC
• End: Friday, January 10th, 2025, 20:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on Dec 20, 2024 - 05:23 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance January 11th, 2025 / United Kingdom (Full Region) Jan 11, 2025 02:00-06:00 UTC

Workspace ONE UEM and Assist are scheduled to undergo maintenance on January 11th, 2025.

Maintenance Window:
• Start: Saturday, January 11th, 2025, 2:00 UTC
• End: Saturday, January 11th, 2025, 6:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on Dec 21, 2024 - 04:16 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance January 11th, 2025 / Germany (Full Region) Jan 11, 2025 02:00-06:00 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance January 11th, 2025 / Canada (Full Region) Jan 11, 2025 02:00-06:00 UTC

Workspace ONE UEM: Monthly Data Center Maintenance January 11th, 2025 / GovCloud (Full Region) Jan 11, 2025 16:00-20:00 UTC

Workspace ONE UEM is scheduled to undergo maintenance on January 11th, 2025.

Maintenance Window:
• Start: Saturday, January 11th, 2025, 16:00 UTC
• End: Saturday, January 11th, 2025, 20:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on Dec 21, 2024 - 04:28 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance January 12th, 2025 / USA (Full Region) Jan 12, 2025 02:00-06:00 UTC

Workspace ONE UEM and Assist are scheduled to undergo maintenance on January 12th, 2025

Maintenance Window:
• Start: Sunday, January 12th, 2025, 2:00 UTC
• End: Sunday, January 12th, 2025, 6:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on Dec 21, 2024 - 04:20 UTC

Past Incidents

Dec 21, 2024

No incidents reported today.

Dec 20, 2024

Horizon Cloud Service First-Gen: Console Access Emergency Maintenance - Maintenance Window: Friday, December 20, 2024, 11:30 UTC - All Regions.

Completed - Horizon Cloud Service Console Access Emergency Maintenance is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Dec 20, 13:19 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 20, 11:30 UTC

Scheduled - Horizon Cloud Service First-Gen will be undergoing an emergency maintenance on the Horizon Cloud Console Access.

Maintenance Window:
• Start: Friday, December 20, 2024, 11:30 UTC
• End: Friday, December 20, 2024, 14:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Dec 20, 06:56 UTC

Dec 19, 2024

Horizon Cloud Service First-Gen: Console Access Emergency Maintenance - Maintenance Window: Thursday, December 19, 2024, 03:30 UTC - All Regions

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 19, 03:30 UTC

Scheduled - Horizon Cloud Service First-Gen will be undergoing an emergency maintenance on the Horizon Cloud Console Access.

Maintenance Window:
• Start: Thursday, December 19, 2024, 03:30 UTC
• End: Thursday, December 19, 2024, 06:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Dec 18, 05:40 UTC

Dec 18, 2024

No incidents reported.

Dec 17, 2024

Horizon Cloud Service First-Gen: Console Access Weekly Maintenance - Maintenance Window: Wednesday, December 18, 2024, 03:30 UTC - All Regions.

Completed - The scheduled maintenance has been canceled. We will keep you posted with the new schedule once we have an update.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Dec 17, 05:37 UTC

Scheduled - Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:
• Start: Wednesday, December 18, 2024, 03:30 UTC
• End: Wednesday, December 18, 2024, 06:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Dec 12, 15:34 UTC

Dec 16, 2024

Horizon Cloud Service Next-Gen: Data Center Maintenance - Maintenance Window: Monday, December 16, 2024, 05:00 UTC – US region.

Completed - Horizon Cloud Service Next Gen Data Center Maintenance is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Dec 16, 07:31 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 16, 05:00 UTC

Scheduled - Horizon Cloud Service Next-Gen is going to perform a Data Center Maintenance in US region during the below maintenance window.

Maintenance Window:
• Start: Monday, December 16, 2024, 05:00 UTC
• End: Monday, December 16, 2024, 09:00 UTC

Impact:
• Possible degradation in service performance / increase in latency for administrators while accessing Administration Console.
• Potential intermittent access issues to those end users who will be trying to access their desktop/ applications, however, retry should succeed.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Dec 8, 07:04 UTC

Dec 15, 2024

Horizon Cloud Service Next-Gen: Data Center Maintenance - Maintenance Window: Sunday, December 15, 2024, 02:00 UTC – Japan region.

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 15, 02:00 UTC

Scheduled - Horizon Cloud Service Next-Gen is going to perform a Data Center Maintenance in Japan region during the below maintenance window.

Maintenance Window:
• Start: Sunday, December 15, 2024, 02:00 UTC
• End : Sunday, December 15, 2024, 07:00 UTC

Impact:
• Possible degradation in service performance / increase in latency for administrators while accessing Administration Console.
• Potential intermittent access issues to those end users who will be trying to access their desktop/ applications, however, retry should succeed.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete
Dec 8, 07:21 UTC

Dec 14, 2024

Workspace ONE UEM: Monthly Data Center Maintenance December 14th, 2024 / GovCloud (Full Region)

Completed - The scheduled maintenance has been completed.
Dec 14, 20:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 14, 16:00 UTC

Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on December 14th, 2024.

Maintenance Window:
• Start: Saturday, December 14th, 2024, 16:00 UTC
• End: Saturday, December 14th, 2024, 20:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Nov 29, 05:26 UTC

Horizon Cloud Service Next-Gen: AKS and Istio Cluster Version Upgrade - Maintenance Window: Friday, December 13, 2024, 22:00 UTC – Europe region.

Completed - Horizon Cloud Service Next-Gen AKS and Istio Cluster Version Upgrade is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Dec 14, 06:13 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 13, 22:00 UTC

Scheduled - Horizon Cloud Service Next-Gen is going to perform a maintenance on AKS and Istio clusters to upgrade its version in Europe region during the below maintenance window.

Maintenance Window:
• Start: Friday, December 13, 2024, 22:00 UTC
• End: Saturday, December 14, 2024, 06:00 UTC

Impact:
• Possible degradation in service performance / increase in latency for administrators while accessing Administration Console.
• Potential intermittent access issues to those end users who will be trying to access their desktop/ applications, however, retry should succeed.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Nov 22, 18:13 UTC

Workspace ONE Access and Hub Services: Certificate based Auth Login Issues / GovCloud (Full Region)

Resolved - Workspace ONE Access and Hub Services has found issues with certificate based auth logins in access.gc.workspaceone-gov.com.

These issues are now resolved. We apologize for the inconvenience and thank you for your patience and continued support.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Dec 14, 00:30 UTC

Dec 13, 2024

Dec 12, 2024

Workspace ONE UEM: Datacenter Maintenance Dec 12th, 2024 / FedRAMP (Full Region)

Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.
Dec 12, 20:01 UTC

Update - Scheduled maintenance is taking longer than expected and is running over the allotted window. Please standby for further updates.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.
Dec 12, 20:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 16:00 UTC

Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on Dec 12 2024.

Maintenance Window:
• Start: Thursday, Dec 12 2024, 04:00 UTC
• End: Thursday, Dec 12 2024, 08:00 UTC

Change:
2024 FedRAMP Contingency Plan Test

Customer Impact:
All SaaS hosted websites will be available but end-users and administrators may experience latency and intermittent time outs.

• Administrators will be able to login to the Omnissa Workspace ONE Console
• End-Users will be able to enroll new devices
• End-Users will be able to access the App Catalog to install applications
• End-Users will be able to access the Self Service portal, any commands initiated by the end user may be processed slower than usual
• End-Users will be able to check-in/check-out devices
• Administrator access to Workspace ONE Access is not impacted

Omnissa Workspace ONE recommends customers avoid planning roll outs during planned maintenance windows to avoid unexpected disruptions. Existing device configurations (e.g. email/profiles/application access/etc.) will not be impacted during this time.

Downtime:
0 minutes (on average)

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Nov 13, 22:09 UTC

Horizon Cloud Service Next-Gen: VM Hub Emergency Maintenance - Maintenance Window: Thursday, December 12, 2024, 19:00 UTC - APAC region

Completed - Horizon Cloud Service Next-Gen VM Hub Emergency Maintenance is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Dec 12, 19:23 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 19:00 UTC

Scheduled - Horizon Cloud Service Next-Gen is going to perform emergency maintenance in APAC region for VM Hub during the below maintenance window.

Maintenance Window:
• Start: Thursday, December 12, 2024, 19:00 UTC
• End: Thursday, December 12, 2024, 21:00 UTC

Impact:
• Potential intermittent access issues to those end users who will be trying to launch their desktop/ applications, however, retry should succeed.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Dec 11, 20:25 UTC

Horizon Cloud Service First-Gen: Console Access Emergency Maintenance - Maintenance Window: Thursday, December 12, 2024, 03:30 UTC - All Regions

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 03:30 UTC

Scheduled - Horizon Cloud Service First-Gen will be undergoing an emergency maintenance on the Horizon Cloud Console Access.

Maintenance Window:
• Start: Thursday, December 12, 2024, 03:30 UTC
• End: Thursday, December 12, 2024, 06:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Dec 11, 03:54 UTC

Horizon Cloud Service Next-Gen: VM Hub Emergency Maintenance - Maintenance Window: Thursday, December 12, 2024, 04:00 UTC - US region

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 04:00 UTC

Scheduled - Horizon Cloud Service Next-Gen is going to perform emergency maintenance in US region for VM Hub during the below maintenance window.

Maintenance Window:
• Start: Thursday, December 12, 2024, 04:00 UTC
• End: Thursday, December 12, 2024, 06:00 UTC

Impact:
• Potential intermittent access issues to those end users who will be trying to launch their desktop/ applications, however, retry should succeed.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Dec 11, 20:11 UTC

Horizon Cloud Service Next-Gen: VM Hub Emergency Maintenance - Maintenance Window: Thursday, December 12, 2024, 00:00 UTC - EU region

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 00:00 UTC

Scheduled - Horizon Cloud Service Next-Gen is going to perform emergency maintenance in EU region for VM Hub during the below maintenance window.

Maintenance Window:
• Start: Thursday, December 12, 2024, 00:00 UTC
• End: Thursday, December 12, 2024, 02:00 UTC

Impact:
• Potential intermittent access issues to those end users who will be trying to launch their desktop/ applications, however, retry should succeed.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Dec 11, 20:18 UTC

Dec 11, 2024

No incidents reported.

Dec 10, 2024

No incidents reported.

Dec 9, 2024

Horizon Cloud Service First-Gen: Console Access Weekly Maintenance - Maintenance Window: Wednesday, December 11th, 2024, 03:30 UTC - All Regions.

Scheduled - Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:
• Start: Wednesday, December 11, 2024, 03:30 UTC
• End: Wednesday, December 11, 2024, 06:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Dec 5, 15:34 UTC

Workspace ONE Access and Hub Services: Login Issues / Germany

Resolved - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support.
Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Dec 9, 08:15 UTC

Monitoring - Workspace ONE Access and Hub Services has completed actions to remediate the issues and confirm that the services are available.
Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.
Dec 9, 07:43 UTC

Investigating - Workspace ONE Access and Hub Services is investigating reports of issues with login. We will provide more information shortly.
Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Dec 9, 07:40 UTC

Horizon Cloud Service Next-Gen: AKS and Istio Cluster Version Upgrade - Emergency Maintenance Window: Monday, December 09, 2024, 01:00 UTC – US Region

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 01:00 UTC

Scheduled - Horizon Cloud Service Next-Gen is going to perform an emergency maintenance on AKS and Istio clusters to upgrade its version in US region during the below maintenance window.

Maintenance Window:
• Start: Monday, December 09, 2024, 01:00 UTC
• End: Monday, December 09, 2024, 09:00 UTC

Impact:
• Possible degradation in service performance / increase in latency for administrators while accessing Administration Console.
• Potential intermittent access issues to those end users who will be trying to access their desktop/ applications, however, retry should succeed.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Dec 8, 20:22 UTC

Dec 8, 2024

Workspace ONE UEM: Monthly Data Center Maintenance December 8th, 2024 / USA (Full Region)

Update - Scheduled maintenance is taking longer than expected and is running over the allotted window. Please standby for further updates.

During this delay, service will be available for end-users who may experience intermittent latency and timeouts. The following systems are impacted by the delay:

CN1258

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.
Dec 8, 06:04 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 02:00 UTC

Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on December 8th, 2024

Maintenance Window:
• Start: Sunday, December 8th, 2024, 2:00 UTC
• End: Sunday, December 8th, 2024, 6:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Nov 23, 12:44 UTC

Horizon Cloud Service Next-Gen: Data Center Maintenance - Maintenance Window: Sunday, December 08, 2024, 01:00 UTC – Europe region.

Completed - Horizon Cloud Service Next Gen: Data Center Maintenance is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Dec 8, 04:50 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 01:00 UTC

Scheduled - Horizon Cloud Service Next-Gen is going to perform a Data Center Maintenance in Europe region during the below maintenance window.

Maintenance Window:
• Start: Sunday, December 08, 2024, 01:00 UTC
• End: Sunday, December 08, 2024, 05:00 UTC

Impact:
• Possible degradation in service performance / increase in latency for administrators while accessing Administration Console.
• Potential intermittent access issues to those end users who will be trying to access their desktop/ applications, however, retry should succeed.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Nov 19, 05:22 UTC

Dec 7, 2024

Workspace ONE Access and Hub Services Certificate Rotation United States (Partial Region)

Completed - This activity has been postponed.
Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Dec 7, 12:00 UTC

Scheduled - Workspace ONE Access and Hub Services will be replacing the TLS certificate for *.vmwareidentity.com. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Workspace ONE Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Nov 29, 10:22 UTC

Workspace ONE Access and Hub Services Certificate Rotation United States (Partial Region)

Completed - This activity has been postponed.
Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Dec 7, 12:00 UTC

Scheduled - Workspace ONE Access and Hub Services will be replacing the TLS certificate for *.workspaceoneaccess.com. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Workspace ONE Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Nov 29, 10:23 UTC

Workspace ONE Access and Hub Services Certificate Rotation United States (Partial Region)

Completed - This activity has been postponed.
Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Dec 7, 12:00 UTC

Scheduled - Workspace ONE Access and Hub Services will be replacing the TLS certificate for *.workspaceair.com. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Workspace ONE Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Nov 29, 10:10 UTC

Workspace ONE Access and Hub Services Certificate Rotation (Europe) (Full Region)

Completed - This activity has been postponed.
Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Dec 7, 11:59 UTC

Scheduled - Workspace ONE Access and Hub Services will be replacing the TLS certificate for *.vmwareidentity.eu. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Workspace ONE Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Nov 29, 10:05 UTC

Workspace ONE Hub Services Certificate Rotation in Canada (Full Region)

Completed - This activity has been postponed.
Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Dec 7, 11:59 UTC

Scheduled - Workspace ONE Access and Hub Services will be replacing the TLS certificate for *.vmwareidentity.ca. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Workspace ONE Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Nov 29, 10:18 UTC

Workspace ONE Access and Hub Services Certificate Rotation in United Kingdom (Full Region)

Completed - This activity has been postponed.
Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Dec 7, 11:58 UTC

Scheduled - Workspace ONE Access and Hub Services will be replacing the TLS certificate for *.vmwareidentity.co.uk. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Workspace ONE Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Nov 29, 10:16 UTC

Workspace ONE Access and Hub Services Certificate Rotation in Germany (Full Region)

Completed - This activity has been postponed.
Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Dec 7, 11:58 UTC

Scheduled - Workspace ONE Access and Hub Services will be replacing the TLS certificate for *.vmwareidentity.de. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Workspace ONE Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Nov 29, 10:14 UTC

Workspace ONE Access and Hub Services: Login Issues / (Japan)

Update - Workspace ONE Access and Hub Services has completed actions to remediate the issues and confirm that the services are available.
Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.
Dec 7, 09:41 UTC

Update - Workspace ONE Access and Hub Services continues to experience issues.
Operations teams have identified the issue and are working to resolve it.
Dec 7, 09:20 UTC

Workspace ONE Access and Hub Services Certificate Rotation Singapore (Full Region)

Completed - This activity has been postponed.
Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Dec 7, 08:47 UTC

Scheduled - Workspace ONE Access and Hub Services will be replacing the TLS certificate for *.sg.wss.workspaceone.com. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Workspace ONE Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Nov 29, 10:01 UTC

Workspace ONE Access and Hub Services Certificate Rotation India (Full Region)

Completed - This activity has been postponed.
Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Dec 7, 08:46 UTC

Scheduled - Workspace ONE Access and Hub Services will be replacing the TLS certificate for *.in.wss.workspaceone.com. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Workspace ONE Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Nov 29, 09:59 UTC

Workspace ONE Access and Hub Services Certificate Rotation in Australia (Full Region)

Completed - This activity has been postponed.
Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Dec 7, 07:24 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 06:00 UTC

Scheduled - Workspace ONE Access and Hub Services will be replacing the TLS certificate for *.vmwareidentity.com.au. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Workspace ONE Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Nov 29, 09:52 UTC

Workspace ONE Access and Hub Services Certificate Rotation in Japan (Full Region)

Completed - The scheduled maintenance has been completed.
Dec 7, 06:29 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 04:30 UTC

Scheduled - Workspace ONE Access and Hub Services will be replacing the TLS certificate for *.vmwareidentity.asia. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Workspace ONE Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Nov 29, 09:49 UTC

Workspace ONE UEM: Monthly Data Center Maintenance December 7th, 2024 / Germany (Full Region)

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 02:00 UTC

Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on December 7th, 2024.

Maintenance Window:
• Start: Saturday, December 7th, 2024, 2:00 UTC
• End: Saturday, December 7th, 2024, 6:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Nov 23, 12:35 UTC

Horizon Cloud Service Next-Gen: AKS and Istio Cluster Version Upgrade - Maintenance Window: Saturday, December 07, 2024, 04:00 UTC – US Region

Completed - The scheduled maintenance has been cancelled due to unforeseen issue. We will keep you posted with the new schedule once we have an update.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Dec 7, 05:24 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 04:00 UTC

Scheduled - Horizon Cloud Service Next-Gen is going to perform a maintenance on AKS and Istio clusters to upgrade its version in US region during the below maintenance window.

Maintenance Window:
• Start: Saturday, December 07, 2024, 04:00 UTC
• End: Saturday, December 07, 2024, 12:00 UTC

Impact:
• Possible degradation in service performance / increase in latency for administrators while accessing Administration Console.
• Potential intermittent access issues to those end users who will be trying to access their desktop/ applications, however, retry should succeed.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Nov 22, 18:23 UTC

Workspace ONE UEM: Monthly Data Center Maintenance December 7th, 2024 / Canada (Full Region)

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 02:01 UTC

Workspace ONE UEM: Monthly Data Center Maintenance December 7th, 2024 / United Kingdom (Full Region)

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 02:00 UTC