All Systems Operational

Workspace ONE Email Notification Service 2-US Operational
Workspace ONE Email Notification Service 2-Germany Operational
Workspace ONE Email Notification Service 2-Japan Operational
Workspace ONE Email Notification Service 2-UK Operational
Horizon Cloud Services Operational
AWS Cloud Control Plane - APAC Operational
Horizon Cloud Control Plane - Australia 2 Operational
Workspace ONE Intelligence Operational
Console Access - United States Operational
Data Ingest - United States Operational
Console Access - Germany Operational
Data Ingest - Germany Operational
Console Access - Ireland Operational
Data Ingest - Ireland Operational
Console Access - Australia Operational
Data Ingest - Australia Operational
Console Access - Canada Operational
Data Ingest - Canada Operational
Console Access - Japan Operational
Data Ingest - Japan Operational
Console Access - United Kingdom Operational
Data Ingest - United Kingdom Operational
Console Access - GovCloud Operational
Data Ingest - GovCloud Operational
Console Access - India Operational
Data Ingest - India Operational
Console Access - Singapore Operational
Data Ingest - Singapore Operational
Workspace ONE UEM Operational
Workspace ONE UEM - USA Operational
Workspace ONE UEM - Germany Operational
Workspace ONE UEM - Japan Operational
Workspace ONE UEM - UK Operational
Workspace ONE UEM - Australia Operational
Workspace ONE UEM - Canada Operational
Workspace ONE UEM - Singapore Operational
Cloud Notification Services (for ENS) - Global Operational
My Workspace ONE - Global Operational
App Wrapping Operational
AWCP (for APNs) - Global Operational
SMTP UEM - USA Operational
Workspace ONE UEM - India Operational
Auto-Discovery - USA Operational
Workspace ONE UEM - GovCloud Operational
Cloud Notification Service (For ENS) - GovCloud Operational
SMTP - GovCloud Operational
Workspace ONE Email Notification Service 2 - GovCloud Operational
Console Access (Horizon Cloud Admin Console) Operational
Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) Operational
Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) 2 Operational
Console Access (Horizon Cloud Admin Console) – AP Japan East Operational
Console Access (Horizon Cloud Admin Console) – EU UK South (London) Operational
Console Access (Horizon Cloud Admin Console) – EU North (Ireland) 2 Operational
Console Access (Horizon Cloud Admin Console) – EU North (Ireland) Operational
Console Access (Horizon Cloud Admin Console) – US West 2 Operational
Console Access (Horizon Cloud Admin Console) – US North Central (Illinois) Operational
Horizon Cloud Universal Broker Operational
Horizon Cloud Universal Broker - USA Operational
Horizon Cloud Universal Broker - Europe Operational
Horizon Cloud Universal Broker - APAC Operational
Horizon Cloud Service Next-Gen Operational
Horizon Cloud Service Next-Gen - United States Operational
Horizon Cloud Service Next-Gen - Germany Operational
Horizon Cloud Service Next-Gen - Ireland Operational
Horizon Cloud Service Next-Gen - Japan Operational
Universal Console - US Operational
Universal Console - Ireland Operational
Universal Console - Japan Operational
Horizon Portal - Broker - US Operational
Horizon Portal - Broker - Ireland Operational
Horizon Portal - Broker - Japan Operational
Edge Hub - US Operational
Edge Hub - Ireland Operational
Edge Hub - Japan Operational
VM Hub - US Operational
VM Hub - Germany Operational
VM Hub - UK Operational
VM Hub - Ireland Operational
VM Hub - Australia Operational
VM Hub - Japan Operational
Regional Data Shard - US Operational
Regional Data Shard - Germany Operational
Regional Data Shard - UK Operational
Regional Data Shard - Ireland Operational
Regional Data Shard - Japan Operational
Regional Data Shard - Australia Operational
VM Hub - India Operational
Regional Data Shard - India Operational
getwsone.com Operational
Workspace ONE Access Operational
Workspace ONE Access - US1 Operational
Workspace ONE Access - US2 Operational
Workspace ONE Access - US3 Operational
Workspace ONE Access - Germany Operational
Workspace ONE Access - Ireland Operational
Workspace ONE Access - UK Operational
Workspace ONE Access - Japan Operational
Workspace ONE Access - Australia Operational
Workspace ONE Access - Canada Operational
Workspace ONE Access - GovCloud Operational
Workspace ONE Access - India Operational
Workspace ONE Access - Singapore Operational
Workspace ONE Hub Services Catalog Operational
Workspace ONE Hub Services Catalog - US1 Operational
Workspace ONE Hub Services Catalog - US2 Operational
Workspace ONE Hub Services Catalog - US3 Operational
Workspace ONE Hub Services Catalog - Germany Operational
Workspace ONE Hub Services Catalog - Ireland Operational
Workspace ONE Hub Services Catalog -UK Operational
Workspace ONE Hub Services Catalog - Japan Operational
Workspace ONE Hub Services Catalog - Australia Operational
Workspace ONE Hub Services Catalog - Canada Operational
Workspace ONE Hub Services - GovCloud Operational
Workspace ONE Hub Services Catalog - India Operational
Workspace ONE Hub Services Catalog - Singapore Operational
Omnissa Connect Operational
Omnissa Connect - US Operational
Workspace ONE Assist Operational
Workspace ONE Assist - Germany Operational
Workspace ONE Assist - USA Operational
Workspace ONE Assist - Japan Operational
Workspace ONE Assist - Australia Operational
Workspace ONE Assist - UK Operational
Workspace ONE Assist - Canada Operational
Workspace ONE Assist - Singapore Operational
Workspace ONE Assist - India Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Workspace ONE UEM: Monthly Data Center Maintenance December 13th, 2025 / Gov Cloud (Full Region) Dec 13, 2025 16:00-20:00 UTC

Workspace ONE UEM is scheduled to undergo maintenance on December 13th, 2025.

Maintenance Window:
• Start: Saturday, December 13th, 2025, 16:00 UTC
• End: Saturday, December 13th, 2025, 20:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on Nov 21, 2025 - 08:05 UTC

Omnissa Connect: Infrastructure Maintenance - United States Dec 15, 2025 08:30-10:30 UTC

Omnissa Connect are performing maintenance on infrastructure in United States. Services will remain accessible during the update with only a few minutes of possibly slower response times and, in some cases, a small number of failed request that are expected to succeed on retry.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Posted on Dec 09, 2025 - 07:04 UTC

Horizon Cloud Service Next-Gen: Data Center Maintenance - Maintenance Window: Monday, December 15, 2025, 18:00 UTC –APAC region Dec 15, 2025 18:00-22:00 UTC

Horizon Cloud Service Next-Gen will perform Data Center Maintenance in APAC region during the maintenance window below.

Maintenance Window:
• Start: Monday, December 15, 2025, 18:00 UTC
• End: Monday, December 15, 2025, 22:00 UTC

Impact:
• There is no impact on end-users actively connected to their desktops.
• End-users may encounter issues when launching desktops during this period. In rare cases, some desktops may take up to 5 minutes to reconnect, but a retry will succeed.
• Any affected desktops will recover automatically within this timeframe, requiring no action from end users or administrators.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Posted on Nov 27, 2025 - 01:53 UTC

Horizon Cloud Service Next-Gen: Platform Infrastructure Upgrade - Maintenance Window: Tuesday, December 16, 2025, 03:30 UTC – Europe Region Dec 16, 2025 03:30-07:30 UTC

Horizon Cloud Service Next-Gen will perform a scheduled infrastructure upgrade in the Europe Region during the maintenance window below.

Maintenance Window:
• Start: Tuesday, December 16, 2025, 03:30 UTC
• End: Tuesday, December 16, 2025, 07:30 UTC

Impact:
• Possible degradation in service performance or an increase in latency for administrators while accessing the Horizon Universal Console.
• End Users may experience intermittent issues accessing desktops or applications, but retry attempts should succeed.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Posted on Nov 29, 2025 - 04:35 UTC

Horizon Cloud Service Next-Gen: Platform Infrastructure Upgrade - Maintenance Window: Wednesday, December 17, 2025, 04:30 UTC – US Region Dec 17, 2025 04:30-08:30 UTC

Horizon Cloud Service Next-Gen will perform a scheduled infrastructure upgrade in the US region during the maintenance window below.

Maintenance Window:
• Start: Wednesday, December 17, 2025, 04:30 UTC
• End: Wednesday, December 17, 2025, 08:30 UTC

Impact:
• Possible degradation in service performance or an increase in latency for administrators while accessing the Horizon Universal Console.
• End Users may experience intermittent issues accessing desktops or applications, but retry attempts should succeed.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Posted on Nov 29, 2025 - 04:49 UTC

Horizon Cloud Service Next-Gen: Platform Infrastructure Upgrade - Maintenance Window: Thursday, December 18, 2025, 14:30 UTC – Japan Region Dec 18, 2025 14:30-18:30 UTC

Update - We will be undergoing scheduled maintenance during this time.
Dec 05, 2025 - 17:27 UTC
Scheduled - Horizon Cloud Service Next-Gen will perform a scheduled infrastructure upgrade in the Japan Region during the maintenance window below.

Maintenance Window:
• Start: Thursday, December 18, 2025, 14:30 UTC
• End: Thursday, December 18, 2025, 18:30 UTC

Impact:
• Possible degradation in service performance or an increase in latency for administrators while accessing the Horizon Universal Console.
• End Users may experience intermittent issues accessing desktops or applications, but retry attempts should succeed.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Nov 29, 2025 - 05:00 UTC

Horizon Cloud Service Next-Gen: Platform Infrastructure Upgrade - Maintenance Window: Saturday, December 20, 2025, 00:00 UTC – Europe Region Dec 20, 2025 00:00-04:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Dec 09, 2025 - 20:24 UTC
Scheduled - Horizon Cloud Service Next-Gen will perform a scheduled infrastructure upgrade in the Europe region during the maintenance window below.

Maintenance Window:
• Start: Saturday, December 20, 2025, 00:00 UTC
• End: Saturday, December 20, 2025, 04:00 UTC

Impact:
• End Users may experience intermittent issues accessing desktops or applications, but retry attempts should succeed.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Nov 29, 2025 - 05:14 UTC

Horizon Cloud Service Next-Gen: Platform Infrastructure Upgrade - Maintenance Window: Sunday, December 21, 2025, 04:00 UTC – US Region Dec 21, 2025 04:00-08:00 UTC

Horizon Cloud Service Next-Gen will perform a scheduled infrastructure upgrade in the US region during the maintenance window below.

Maintenance Window:
• Start: Sunday, December 21, 2025, 04:00 UTC
• End: Sunday, December 21, 2025, 08:00 UTC

Impact:
• End Users may experience intermittent issues accessing desktops or applications, but retry attempts should succeed.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Posted on Nov 29, 2025 - 05:27 UTC

Horizon Cloud Service Next-Gen: Platform Infrastructure Upgrade - Maintenance Window: Sunday, December 21, 2025, 14:30 UTC – APAC Region Dec 21, 2025 14:30-18:30 UTC

Horizon Cloud Service Next-Gen will perform a scheduled infrastructure upgrade in the APAC region during the maintenance window below.

Maintenance Window:
• Start: Sunday, December 21, 2025, 14:30 UTC
• End: Sunday, December 21, 2025, 18:30 UTC

Impact:
• End Users may experience intermittent issues accessing desktops or applications, but retry attempts should succeed.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Posted on Nov 29, 2025 - 05:41 UTC
Dec 11, 2025
Workspace ONE Assist v25.11 Release Upgrade Maintenance - DE Region
Completed - The scheduled maintenance has been completed.
Dec 11, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 01:00 UTC
Scheduled - Workspace ONE Assist Maintenance Window on Production:
• Start: Wednesday, December, 10 2025 08:00PM EDT
• End: Wednesday, December, 11 2025 12:00AM EDT

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• Omnissa will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
Omnissa Workspace ONE Assist Team
Nov 18, 10:25 UTC
Dec 10, 2025
Workspace ONE Assist v25.11 Release Upgrade Maintenance - JP Region
Completed - The scheduled maintenance has been completed.
Dec 10, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 15:00 UTC
Scheduled - Workspace ONE Assist Maintenance Window on Production:
• Start: Wednesday, December, 10 2025 10:00AM EDT
• End: Wednesday, December, 10 2025 02:00PM EDT

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• Omnissa will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
Omnissa Workspace ONE Assist Team
Nov 18, 10:57 UTC
Omnissa Connect: Infrastructure Maintenance - United States
Completed - The scheduled maintenance has been completed.
Dec 10, 15:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 11:00 UTC
Scheduled - Omnissa Connect are performing maintenance on infrastructure in United States. Services will remain accessible during the update with only a few minutes of possibly slower response times and, in some cases, a small number of failed request that are expected to succeed on retry.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Dec 4, 13:26 UTC
Horizon Cloud Service First-Gen: Console Access Weekly Maintenance - Maintenance Window: Wednesday, December 10, 2025, 03:30 UTC - US, Europe and UK Regions.
Completed - The scheduled maintenance has been canceled. We will keep you posted with the new schedule once we have an update.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Dec 10, 03:26 UTC
Scheduled - Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access .

Maintenance Window:
• Start: Wednesday, December 10, 2025, 03:30 UTC
• End: Wednesday, December 10, 2025, 06:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Dec 5, 13:23 UTC
Dec 9, 2025
Workspace ONE Assist v25.11 Release Upgrade Maintenance - AU Region
Completed - The scheduled maintenance has been completed.
Dec 9, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 14:00 UTC
Scheduled - Workspace ONE Assist Maintenance Window on Production:
• Start: Tuesday, December, 09 2025 09:00AM EDT
• End: Tuesday, December, 09 2025 01:00PM EDT

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• Omnissa will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
Omnissa Workspace ONE Assist Team
Nov 18, 10:45 UTC
Dec 8, 2025

No incidents reported.

Dec 7, 2025
Horizon Cloud Service Next-Gen: Data Center Maintenance - Maintenance Window: Sunday, December 07, 2025, 22:00 UTC – US region
Completed - Horizon Cloud Service Next-Gen Data Center Maintenance is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Dec 7, 23:08 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 22:00 UTC
Scheduled - Horizon Cloud Service Next-Gen will perform Data Center Maintenance in US region during the maintenance window below.

Maintenance Window:
• Start: Sunday, December 07, 2025, 22:00 UTC
• End: Monday, December 08, 2025, 02:00 UTC

Impact:
• There is no impact on end-users actively connected to their desktops.
• End-users may encounter issues when launching desktops during this period. In rare cases, some desktops may take up to 5 minutes to reconnect, but a retry will succeed.
• Any affected desktops will recover automatically within this timeframe, requiring no action from end users or administrators.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Nov 27, 01:55 UTC
Workspace ONE UEM and Assist: Monthly Data Center Maintenance November 9h, 2025 / USA (Full Region)
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.
Dec 7, 06:20 UTC
Update - Scheduled maintenance is taking longer than expected and is running over the allotted window. Please standby for further updates.

During this delay, service will be available for end-users who may experience intermittent latency and timeouts. The following systems are impacted by the delay:

CN1497

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.
Dec 7, 05:58 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 02:00 UTC
Scheduled - Workspace ONE UEM and Assist are scheduled to undergo maintenance on December 7th, 2025

Maintenance Window:
• Start: Sunday, December 7th, 2025, 2:00 UTC
• End: Sunday, December 7th, 2025, 6:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Nov 21, 08:02 UTC
Dec 6, 2025
Workspace ONE Intelligence Maintenance: United States (Partial Region)
Completed - Workspace ONE Intelligence will be under maintenance effective Pacific Time.
Dec 6, 18:38 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 16:00 UTC
Scheduled - Workspace ONE Intelligence will perform urgent maintenance in the United States to maintain service performance and availability.

Only customers using the NA1 system will be affected.

During maintenance, Intelligence customers can expect the following:

- Data submitted to Intelligence may take longer than normal to appear in the UI, be included in reports, or be processed by Freestyle workflows.

The Workspace ONE Intelligence team will provide additional status page updates while the maintenance is in progress.
Dec 1, 20:46 UTC
Workspace ONE UEM: Network Maintenance December 6, 2025 / USA (Partial Region)
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.
Dec 6, 07:38 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 06:00 UTC
Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on December 6th, 2025.

Maintenance Window:
• Start: Saturday, December 6th 2025, 06:00 UTC
• End: Saturday, December 6th 2025, 10:00 UTC

Change:
Network Maintenance

Customer Impact:
During the downtime portion of the maintenance window only,

• Administrator users will be unable to login to the Omnissa Workspace ONE Console
• End-Users will be unable to enroll new devices
• End-Users will be unable to access the App Catalog to install applications
• End-Users will be unable to access the Self Service portal
• End-Users will be unable to check-in/check-out devices
• Administrator access to Workspace ONE Access is not impacted

During the rest of the window - all services will be available per design.
No customer actions required before or after the change.
Omnissa Connect portal has been updated for all customers in scope for this maintenance.

Downtime:
5 minutes (on average)

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Dec 1, 17:48 UTC
Horizon Cloud Service First-Gen : Universal Broker Maintenance - Maintenance Window: Saturday, December 06, 2025, 04:30 UTC – North Europe region.
Completed - Horizon Cloud Service First-Gen Universal Broker Maintenance is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Dec 6, 06:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 04:30 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 19, 04:52 UTC
Scheduled - Horizon Cloud Service First-Gen is scheduled to conduct maintenance on the Universal Broker in the North Europe region during the maintenance window outlined below.

Maintenance Window:
• Start: Saturday, December 06, 2025, 04:30 UTC
• End: Saturday, December 06, 2025, 08:30 UTC

Impact:
• There can be intermittent access issues to those customers who will be trying to access their desktop/ applications using Universal Broker.
• During this maintenance there will be a downtime that can take up to 30 minutes on the Universal Broker Console.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Nov 6, 07:25 UTC
Workspace ONE UEM and Assist: Monthly Data Center Maintenance December 6th, 2025 / Canada (Full Region)
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.
Dec 6, 05:41 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 02:01 UTC
Scheduled - Workspace ONE UEM and Assist are scheduled to undergo maintenance on December 6th, 2025.

Maintenance Window:
• Start: Saturday, December 6th, 2025, 2:00 UTC
• End: Saturday, December 6th, 2025, 6:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Nov 21, 07:56 UTC
Workspace ONE UEM and Assist: Monthly Data Center Maintenance December 6th, 2025 / Germany (Full Region)
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.
Dec 6, 05:41 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 02:00 UTC
Scheduled - Workspace ONE UEM and Assist are scheduled to undergo maintenance on December 6th, 2025.

Maintenance Window:
• Start: Saturday, December 6th, 2025, 2:00 UTC
• End: Saturday, December 6th, 2025, 6:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Nov 21, 07:58 UTC
Workspace ONE UEM and Assist: Monthly Data Center Maintenance December 6th, 2025 / United Kingdom (Full Region)
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.
Dec 6, 05:40 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 02:01 UTC
Scheduled - Workspace ONE UEM and Assist are scheduled to undergo maintenance on December 6th, 2025.

Maintenance Window:
• Start: Saturday, December 6th, 2025, 2:00 UTC
• End: Saturday, December 6th, 2025, 6:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Nov 21, 08:00 UTC
Dec 5, 2025
Workspace ONE UEM and Assist: Monthly Data Center Maintenance December 5th, 2025 / India (Full Region)
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.
Dec 5, 22:14 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 16:01 UTC
Scheduled - Workspace ONE UEM and Assist are scheduled to undergo maintenance on December 5th, 2025

Maintenance Window:
• Start: Friday, December 5th, 2025, 16:00 UTC
• End: Friday, December 5th, 2025, 20:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Nov 21, 07:48 UTC
Horizon Cloud Service Next-Gen: Data Center Maintenance - Maintenance Window: Friday, December 05, 2025, 21:00 UTC – Europe region
Completed - Horizon Cloud Service Next-Gen Data Center Maintenance is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Dec 5, 21:48 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 21:00 UTC
Scheduled - Horizon Cloud Service Next-Gen will perform Data Center Maintenance in Europe region during the maintenance window below.

Maintenance Window:
• Start: Friday, December 05, 2025, 21:00 UTC
• End: Saturday, December 06, 2025, 01:00 UTC

Impact:
• There is no impact on end-users actively connected to their desktops.
• End-users may encounter issues when launching desktops during this period. In rare cases, some desktops may take up to 5 minutes to reconnect, but a retry will succeed.
• Any affected desktops will recover automatically within this timeframe, requiring no action from end users or administrators.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Nov 27, 01:42 UTC
Workspace ONE UEM and Assist: Monthly Data Center Maintenance December 5th, 2025 / Australia (Full Region)
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.
Dec 5, 19:50 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 16:00 UTC
Scheduled - Workspace ONE UEM and Assist are scheduled to undergo maintenance on December 5th, 2025

Maintenance Window:
• Start: Friday, December 5th, 2025, 16:00 UTC
• End: Friday, December 5th, 2025, 20:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Nov 21, 07:51 UTC
Workspace ONE UEM and Assist: Monthly Data Center Maintenance December 5th, 2025 / Japan (Full Region)
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.
Dec 5, 19:07 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 16:00 UTC
Scheduled - Workspace ONE UEM and Assist are scheduled to undergo maintenance on December 5th, 2025

Maintenance Window:
• Start: Friday, December 5th, 2025, 16:00 UTC
• End: Friday, December 5th, 2025, 20:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Nov 21, 07:49 UTC
Workspace ONE UEM and Assist: Monthly Data Center Maintenance December 5th, 2025 / Singapore (Full Region)
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.
Dec 5, 19:06 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 16:00 UTC
Scheduled - Workspace ONE UEM and Assist are scheduled to undergo maintenance on December 5th, 2025

Maintenance Window:
• Start: Friday, December 5th, 2025, 16:00 UTC
• End: Friday, December 5th, 2025, 20:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Nov 21, 07:54 UTC
Workspace ONE Assist v25.11 Release Upgrade Maintenance - IN Region
Completed - The scheduled maintenance has been completed.
Dec 5, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 14:00 UTC
Scheduled - Workspace ONE Assist Maintenance Window on Production:
• Start: Friday, December, 05 2025 09:00AM EDT
• End: Friday, December, 05 2025 01:00PM EDT

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• Omnissa will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
Omnissa Workspace ONE Assist Team
Nov 18, 08:45 UTC
Horizon Cloud Service First-Gen: Platform Infrastructure Upgrade - Maintenance Window: Friday, December 05, 2025, 06:00 UTC – US Region
Completed - Horizon Cloud Service First-Gen Platform Infrastructure Upgrade is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Dec 5, 09:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 06:00 UTC
Scheduled - Horizon Cloud Service First-Gen will perform a scheduled infrastructure upgrade in the US region during the maintenance window below.

Maintenance Window:
• Start: Friday, December, 05, 2025, 06:00 UTC
• End: Friday, December, 05, 2025, 09:00 UTC

Impact:
• Possible degradation in service performance / increase in latency for administrators while accessing Administration Console. No downtime is anticipated.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Nov 27, 01:39 UTC
Workspace ONE Assist v25.11 Release Upgrade Maintenance - CA Region
Completed - The scheduled maintenance has been completed.
Dec 5, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 05:00 UTC
Scheduled - Workspace ONE Assist Maintenance Window on Production:
• Start: Friday, December, 05 2025 12:00AM EDT
• End: Friday, December, 05 2025 04:00AM EDT

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• Omnissa will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
Omnissa Workspace ONE Assist Team
Nov 18, 10:15 UTC
Horizon Cloud Service First-Gen: Platform Infrastructure Upgrade - Maintenance Window: Friday, December 05, 2025, 03:30 UTC – Europe Region
Completed - Horizon Cloud Service First-Gen Platform Infrastructure Upgrade is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Dec 5, 06:22 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 03:30 UTC
Scheduled - Horizon Cloud Service First-Gen will perform a scheduled infrastructure upgrade in the Europe region during the maintenance window below.

Maintenance Window:
• Start: Friday, December, 05, 2025, 03:30 UTC
• End: Friday, December, 05 2025, 06:30 UTC

Impact:
• Possible degradation in service performance / increase in latency for administrators while accessing Administration Console. No downtime is anticipated.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Nov 26, 18:17 UTC
Dec 4, 2025
Workspace ONE Assist v25.11 Release Upgrade Maintenance - SG Region
Completed - The scheduled maintenance has been completed.
Dec 4, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 16:00 UTC
Scheduled - Workspace ONE Assist Maintenance Window on Production:
• Start: Thursday, December, 04 2025 11:00AM EDT
• End: Thursday, December, 04 2025 03:00PM EDT

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• Omnissa will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
Omnissa Workspace ONE Assist Team
Nov 18, 10:10 UTC
Horizon Cloud Service Next-Gen: Data Center Maintenance - Maintenance Window: Wednesday, December 03, 2025, 19:00 UTC – US and Japan Region.
Completed - Horizon Cloud Service Next-Gen Data Center Maintenance is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Dec 4, 02:41 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 19:00 UTC
Scheduled - Horizon Cloud Service Next-Gen will perform Data Center Maintenance in US and Japan region during the maintenance window below.

The legacy Horizon VMware global URLs will be decommissioned. Update your configurations to support the Omnissa URLs before this deadline.
Horizon Cloud service will no longer support access via legacy global URLs:

1. https://cloud.horizon.vmware.com
2. https://cloud.vmwarehorizon.com
3. vmwhorizon.com

This maintenance is part of the updates outlined in the previously communicated knowledge base article: https://kb.omnissa.com/s/article/6000824

Maintenance Window:
• Start: Wednesday, December 03, 2025, 19:00 UTC
• End: Thursday, December 04, 2025, 03:00 UTC

Impact:
• Horizon Universal Console and APIs will no longer be accessible at https://cloud.horizon.vmware.com.
• Universal Broker will no longer be accessible at https://cloud.vmwarehorizon.com.
• Horizon Cloud Next-Gen Custom Client Access Subdomain will no longer be accessible at vmwhorizon.com.
• Horizon 8 (2406) deployments using legacy VMware URL endpoints will no longer synchronize subscription licenses. Please transition to the updated Omnissa endpoints as outlined in the knowledge base article : https://kb.omnissa.com/s/article/6001183
• There will be no impact on end-users access to desktops while using Omnissa URLs.
• There will be no impact on administrators accessing the Administration Console via Omnissa URLs.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Nov 26, 06:10 UTC
Dec 3, 2025
Workspace ONE Assist v25.11 Release Upgrade Maintenance - USA Region
Completed - The scheduled maintenance has been completed.
Dec 3, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 05:00 UTC
Scheduled - Workspace ONE Assist Maintenance Window on Production:
• Start: Wednesday, December, 03 2025 12:00AM EDT
• End: Wednesday, December, 03 2025 04:00AM EDT

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• Omnissa will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
Omnissa Workspace ONE Assist Team
Nov 18, 08:29 UTC
Horizon Cloud Service First-Gen: Console Access Weekly Maintenance - Maintenance Window: Wednesday, December 03, 2025, 03:30 UTC - All Regions.
Completed - Horizon Cloud Service Console Access Weekly Maintenance is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Dec 3, 08:06 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 03:30 UTC
Scheduled - Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:
• Start: Wednesday, December 03, 2025, 03:30 UTC
• End: Wednesday, December 03, 2025, 08:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Nov 26, 15:45 UTC
Dec 2, 2025

No incidents reported.

Dec 1, 2025
Omnissa Access and Workspace ONE Hub Services Certificate Rotation United States (Partial Region)
Completed - The scheduled maintenance has been completed.
Dec 1, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 06:00 UTC
Scheduled - Omnissa Access and Workspace ONE Hub Services will be replacing the TLS certificate for United States. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Omnissa Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Nov 24, 07:55 UTC
Nov 30, 2025
Horizon Cloud Service Next-Gen: VM Hub Maintenance - Maintenance Window: Sunday, November 30, 2025, 14:30 UTC - APAC Region
Completed - Horizon Cloud Service Next-Gen VM Hub Maintenance is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Nov 30, 15:51 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 14:30 UTC
Scheduled - Horizon Cloud Service Next-Gen is going to perform maintenance in APAC region for VM Hub during the below maintenance window.

Maintenance Window:
• Start: Sunday, November 30, 2025, 14:30 UTC
• End: Sunday, November 30, 2025, 16:30 UTC

Impact:
• Possible degradation in service performance/ increase in latency for end users who will be trying to access their desktop/ applications, however, retry should succeed.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Nov 21, 06:24 UTC
Horizon Cloud Service First-Gen : Universal Broker Maintenance - Maintenance Window: Sunday, November 30, 2025, 12:30 UTC – Japan region.
Completed - Horizon Cloud Service First-Gen Universal Broker Maintenance is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Nov 30, 14:49 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 12:30 UTC
Scheduled - Horizon Cloud Service First-Gen is scheduled to conduct maintenance on the Universal Broker in the Japan region during the maintenance window outlined below.

Maintenance Window:
• Start: Sunday, November 30, 2025, 12:30 UTC
• End: Sunday, November 30, 2025, 16:30 UTC

Impact:
• There can be intermittent access issues to those customers who will be trying to access their desktop/ applications using Universal Broker.
• During this maintenance there will be a downtime that can take up to 30 minutes on the Universal Broker Console.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Nov 17, 02:56 UTC
Horizon Cloud Service Next-Gen: VM Hub Maintenance - Maintenance Window: Sunday, November 30, 2025, 11:30 UTC - US Region
Completed - Horizon Cloud Service Next-Gen VM Hub Maintenance is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Nov 30, 12:28 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 11:30 UTC
Scheduled - Horizon Cloud Service Next-Gen is going to perform maintenance in US region for VM Hub during the below maintenance window.

Maintenance Window:
• Start: Sunday, November 30, 2025, 11:30 UTC
• End: Sunday, November 30, 2025, 13:30 UTC

Impact:
• Possible degradation in service performance/ increase in latency for end users who will be trying to access their desktop/ applications, however, retry should succeed.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Nov 21, 06:20 UTC
Nov 29, 2025
Horizon Cloud Service First-Gen : Universal Broker Maintenance - Maintenance Window: Saturday, November 29, 2025, 04:30 UTC – US region.
Completed - Horizon Cloud Service First-Gen Universal Broker Maintenance is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Nov 29, 07:43 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 04:30 UTC
Scheduled - Horizon Cloud Service First-Gen is scheduled to conduct maintenance on the Universal Broker in the US region during the maintenance window outlined below.

Maintenance Window:
• Start: Saturday, November 29, 2025, 04:30 UTC
• End: Saturday, November 29, 2025, 08:30 UTC

Impact:
• There can be intermittent access issues to those customers who will be trying to access their desktop/ applications using Universal Broker.
• During this maintenance there will be a downtime that can take up to 30 minutes on the Universal Broker Console.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Nov 17, 02:40 UTC
Horizon Cloud Service Next-Gen: VM Hub Maintenance - Maintenance Window: Saturday, November 29, 2025, 05:00 UTC - Europe Region
Completed - Horizon Cloud Service Next-Gen VM Hub Maintenance is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Nov 29, 05:58 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 05:00 UTC
Scheduled - Horizon Cloud Service Next-Gen is going to perform maintenance in Europe region for VM Hub during the below maintenance window.

Maintenance Window:
• Start: Saturday, November 29, 2025, 05:00 UTC
• End: Saturday, November 29, 2025, 07:00 UTC

Impact:
• Possible degradation in service performance/ increase in latency for end users who will be trying to access their desktop/ applications, however, retry should succeed.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Nov 21, 06:12 UTC
Nov 28, 2025
Horizon Cloud Service First-Gen : Universal Broker Maintenance - Maintenance Window: Friday, November 28, 2025, 05:30 UTC – UK South region.
Completed - The maintenance for Horizon Cloud Service First-Gen Universal Broker is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Nov 28, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 05:30 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 14, 16:59 UTC
Scheduled - Horizon Cloud Service First-Gen is scheduled to conduct maintenance on the Universal Broker in the UK South region during the maintenance window outlined below.

Maintenance Window:
• Start: Friday, November 28, 2025, 05:30 UTC
• End: Friday, November 28, 2025, 09:30 UTC

Impact:
• There can be intermittent access issues to those customers who will be trying to access their desktop/ applications using Universal Broker.
• During this maintenance there will be a downtime that can take up to 30 minutes on the Universal Broker Console.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Nov 6, 07:01 UTC
Nov 27, 2025
Workspace ONE Hub Services Certificate Rotation in Japan (Full Region)
Completed - The scheduled maintenance has been completed.
Nov 27, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 10:30 UTC
Scheduled - Workspace ONE Hub Services will be replacing the TLS certificate for domain jp.cns.workspaceone.com. See Workspace ONE Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Nov 21, 06:32 UTC
Workspace ONE Hub Services Certificate Rotation in Singapore (Full Region)
Completed - The scheduled maintenance has been completed.
Nov 27, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 10:00 UTC
Scheduled - Workspace ONE Hub Services will be replacing the TLS certificate for domain sg.cns.workspaceone.com. See Workspace ONE Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Nov 21, 06:25 UTC
Workspace ONE Hub Services Certificate Rotation in Australia (Full Region)
Completed - The scheduled maintenance has been completed.
Nov 27, 10:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 09:30 UTC
Scheduled - Workspace ONE Hub Services will be replacing the TLS certificate for domain au.cns.workspaceone.com. See Workspace ONE Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Nov 21, 06:18 UTC
Workspace ONE Hub Services Certificate Rotation in India (Full Region)
Completed - The scheduled maintenance has been completed.
Nov 27, 10:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 09:00 UTC
Scheduled - Workspace ONE Hub Services will be replacing the TLS certificate for domain in.cns.workspaceone.com. See Workspace ONE Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Nov 21, 06:15 UTC
← Incident History Powered by Atlassian Statuspage