All Systems Operational

Workspace ONE Assist - Germany Operational
Workspace ONE Assist - USA Operational
Workspace ONE Assist - Japan Operational
Workspace ONE Assist - Australia Operational
Workspace ONE Assist - UK Operational
Workspace ONE Assist - Canada Operational
Workspace ONE Email Notification Service 2-US Operational
Workspace ONE Email Notification Service 2-Germany Operational
Workspace ONE Email Notification Service 2-Japan Operational
Workspace ONE Email Notification Service 2-UK Operational
Workspace ONE Assist - Singapore Operational
Horizon Cloud Services Operational
AWS Cloud Control Plane - APAC Operational
Horizon Cloud Control Plane - Australia 2 Operational
Workspace ONE Intelligence Operational
Workspace ONE Data Center Console Access - US Operational
Workspace ONE Data Center Data Ingest - US Operational
Workspace ONE Data Center Console Access - DE Operational
Workspace ONE Data Center Data Ingest - DE Operational
Workspace ONE Data Center Console Access - EMEA Operational
Workspace ONE Data Center Data Ingest - EMEA Operational
Workspace ONE Data Center Console Access - Australia Operational
Workspace ONE Data Center Data Ingest - Australia Operational
Workspace ONE Data Center Console Access - Canada Operational
Workspace ONE Data Center Data Ingest - Canada Operational
Workspace ONE Data Center Console Access - APAC Operational
Workspace ONE Data Center Data Ingest - APAC Operational
Workspace ONE Data Center Console Access - London Operational
Workspace ONE Data Center Data Ingest - London Operational
Workspace ONE Data Center Console Access - GovCloud Operational
Workspace ONE Data Center Data Ingest - GovCloud Operational
Workspace ONE Data Center Console Access - IN Operational
Workspace ONE Data Center Data Ingest - IN Operational
Workspace ONE Data Center Console Access - Singapore Operational
Workspace ONE Data Center Data Ingest - Singapore Operational
Workspace ONE UEM Operational
Workspace ONE UEM - USA Operational
Workspace ONE UEM - Germany Operational
Workspace ONE UEM - Japan Operational
Workspace ONE UEM - UK Operational
Workspace ONE UEM - Australia Operational
Workspace ONE UEM - Canada Operational
Workspace ONE UEM - Singapore Operational
Cloud Notification Services (for ENS) - Global Operational
My Workspace ONE - Global Operational
App Wrapping Operational
AWCP (for APNs) - Global Operational
SMTP UEM - USA Operational
Workspace ONE UEM - India Operational
Auto-Discovery - USA Operational
VMware Seeded Apps (Workspace One Launcher) - Global Operational
Workspace ONE UEM - GovCloud Operational
Cloud Notification Service (For ENS) - GovCloud Operational
SMTP - GovCloud Operational
Workspace ONE Email Notification Service 2 - GovCloud Operational
Console Access (Horizon Cloud Admin Console) Operational
Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) Operational
Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) 2 Operational
Console Access (Horizon Cloud Admin Console) – AP Japan East Operational
Console Access (Horizon Cloud Admin Console) – EU UK South (London) Operational
Console Access (Horizon Cloud Admin Console) – EU North (Ireland) 2 Operational
Console Access (Horizon Cloud Admin Console) – EU North (Ireland) Operational
Console Access (Horizon Cloud Admin Console) – US West 2 Operational
Console Access (Horizon Cloud Admin Console) – US North Central (Illinois) Operational
Console Access (Horizon Cloud Admin Console) – Germany West Central (Frankfurt) Operational
Horizon Cloud Universal Broker Operational
Horizon Cloud Universal Broker - USA Operational
Horizon Cloud Universal Broker - Europe Operational
Horizon Cloud Universal Broker - APAC Operational
Workspace ONE Experience Workflows Operational
WS1 Experience Workflows-Canada Operational
WS1 Experience Workflows-Australia Operational
WS1 Experience Workflows-UK Operational
WS1 Experience Workflows-Ireland Operational
WS1 Experience Workflows-Germany Operational
WS1 Experience Workflows-US1 Operational
WS1 Experience Workflows-US2 Operational
WS1 Experience Workflows-US3 Operational
WS1 Experience Workflows-Preview Operational
Horizon Cloud Service Next-Gen Operational
Horizon Cloud Service Next-Gen - United States Operational
Horizon Cloud Service Next-Gen - Germany Operational
Horizon Cloud Service Next-Gen - Ireland Operational
Horizon Cloud Service Next-Gen - Japan Operational
Universal Console - US Operational
Universal Console - Ireland Operational
Universal Console - Japan Operational
Horizon Portal - Broker - US Operational
Horizon Portal - Broker - Ireland Operational
Horizon Portal - Broker - Japan Operational
Edge Hub - US Operational
Edge Hub - Ireland Operational
Edge Hub - Japan Operational
VM Hub - US Operational
VM Hub - Germany Operational
VM Hub - UK Operational
VM Hub - Ireland Operational
VM Hub - Australia Operational
VM Hub - Japan Operational
Regional Data Shard - US Operational
Regional Data Shard - Germany Operational
Regional Data Shard - UK Operational
Regional Data Shard - Ireland Operational
Regional Data Shard - Japan Operational
Regional Data Shard - Australia Operational
VM Hub - India Operational
Regional Data Shard - India Operational
getwsone.com Operational
Workspace ONE Access Operational
Workspace ONE Access - US1 Operational
Workspace ONE Access - US2 Operational
Workspace ONE Access - US3 Operational
Workspace ONE Access - Germany Operational
Workspace ONE Access - Ireland Operational
Workspace ONE Access - UK Operational
Workspace ONE Access - Japan Operational
Workspace ONE Access - Australia Operational
Workspace ONE Access - Canada Operational
Workspace ONE Access - GovCloud Operational
Workspace ONE Access - India Operational
Workspace ONE Access - Singapore Operational
Workspace ONE Hub Services Catalog Operational
Workspace ONE Hub Services Catalog - US1 Operational
Workspace ONE Hub Services Catalog - US2 Operational
Workspace ONE Hub Services Catalog - US3 Operational
Workspace ONE Hub Services Catalog - Germany Operational
Workspace ONE Hub Services Catalog - Ireland Operational
Workspace ONE Hub Services Catalog -UK Operational
Workspace ONE Hub Services Catalog - Japan Operational
Workspace ONE Hub Services Catalog - Australia Operational
Workspace ONE Hub Services Catalog - Canada Operational
Workspace ONE Hub Services - GovCloud Operational
Workspace ONE Hub Services Catalog - India Operational
Workspace ONE Hub Services Catalog - Singapore Operational
Omnissa Connect Operational
Omnissa Connect - US Operational
Workspace ONE Assist - India Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Workspace ONE Assist team has scheduled a maintenance activity on Japan Region Apr 4, 2025 15:00-19:00 UTC

Workspace ONE Assist Maintenance Window on Production:
• Start: Friday, April 4 2025 11:00AM EST
• End: Friday, April 4 2025 15:00PM EST

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• Omnissa will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
Omnissa Workspace ONE Assist Team
Posted on Mar 13, 2025 - 14:16 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance April 4th, 2025 / Japan (Full Region) Apr 4, 2025 15:00-19:00 UTC

Workspace ONE UEM and Assist are scheduled to undergo maintenance on April 4th, 2025

Maintenance Window:
• Start: Friday, April 4th, 2025, 15:00 UTC
• End: Friday, April 4th, 2025, 19:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on Mar 23, 2025 - 02:02 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance April 4th, 2025 / Australia (Full Region) Apr 4, 2025 15:00-19:00 UTC

Workspace ONE UEM and Assist are scheduled to undergo maintenance on April 4th, 2025

Maintenance Window:
• Start: Friday, April 4th, 2025, 15:00 UTC
• End: Friday, April 4th, 2025, 19:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on Mar 23, 2025 - 02:04 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance April 4th, 2025 / Singapore (Full Region) Apr 4, 2025 15:00-19:00 UTC

Workspace ONE UEM and Assist are scheduled to undergo maintenance on April 4th, 2025

Maintenance Window:
• Start: Friday, April 4th, 2025, 15:00 UTC
• End: Friday, April 4th, 2025, 19:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on Mar 23, 2025 - 02:15 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance April 4th, 2025 / India (Full Region) Apr 4, 2025 15:00-19:00 UTC

Workspace ONE UEM and Assist are scheduled to undergo maintenance on April 4th, 2025

Maintenance Window:
• Start: Friday, April 4th, 2025, 15:00 UTC
• End: Friday, April 4th, 2025, 19:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on Mar 23, 2025 - 02:00 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance April 5th, 2025 / Germany (Full Region) Apr 5, 2025 01:00-05:00 UTC

Workspace ONE UEM and Assist are scheduled to undergo maintenance on April 5th, 2025.

Maintenance Window:
• Start: Saturday, April 5th, 2025, 1:00 UTC
• End: Saturday, April 5th, 2025, 5:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on Mar 23, 2025 - 02:22 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance April 5th, 2025 / United Kingdom (Full Region) Apr 5, 2025 01:00-05:00 UTC

Workspace ONE UEM and Assist are scheduled to undergo maintenance on April 5th, 2025.

Maintenance Window:
• Start: Saturday, April 5th, 2025, 1:00 UTC
• End: Saturday, April 5th, 2025, 5:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on Mar 23, 2025 - 02:24 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance April 5th, 2025 / Canada (Full Region) Apr 5, 2025 01:00-05:00 UTC

Workspace ONE UEM and Assist are scheduled to undergo maintenance on April 5th, 2025.

Maintenance Window:
• Start: Saturday, April 5th, 2025, 1:00 UTC
• End: Saturday, April 5th, 2025, 5:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on Mar 23, 2025 - 02:20 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance April 6th, 2025 / USA (Full Region) Apr 6, 2025 01:00-05:00 UTC

Workspace ONE UEM and Assist are scheduled to undergo maintenance on April 6th, 2025

Maintenance Window:
• Start: Sunday, April 6th, 2025, 1:00 UTC
• End: Sunday, April 6th, 2025, 5:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on Mar 23, 2025 - 02:28 UTC

Workspace ONE Assist team has scheduled a maintenance activity on UK Region Apr 8, 2025 01:00-05:00 UTC

Workspace ONE Assist Maintenance Window on Production:
• Start: Monday, April, 7 2025 21:00PM EST
• End: Tuesday, April, 8 2025 01:00AM EST

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• Omnissa will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
Omnissa Workspace ONE Assist Team
Posted on Mar 13, 2025 - 14:18 UTC

Workspace ONE Assist team has rescheduled the maintenance activity on Canada Region Apr 9, 2025 05:00-09:00 UTC

Update - Workspace ONE Assist Reschedule Maintenance Window on Canada Region:
• Start: Wednesday, April, 09 2025 01:00AM EST
• End: Wednesday, April, 09 2025 05:00AM EST

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

We apologize for any inconvenience this may have caused. Thanks for your patience.

Additional Information:
• Omnissa will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
Omnissa Workspace ONE Assist Team
Mar 21, 2025 - 02:43 UTC
Update - Workspace ONE Assist Maintenance Window on Production:
• Start: Monday, March, 24 2025 01:00AM EST
• End: Monday, March, 24 2025 05:00AM EST

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• Omnissa will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
Omnissa Workspace ONE Assist Team
Mar 14, 2025 - 06:31 UTC
Scheduled - Workspace ONE Assist Maintenance Window on Production:
• Start: Monday, March, 24 2025 01:00AM EST
• End: Monday, March, 24 2025 01:00AM EST

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• Omnissa will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
Omnissa Workspace ONE Assist Team
Mar 13, 2025 - 13:58 UTC

Workspace ONE Hub Services Certificate Rotation in India (Full Region) Apr 9, 2025 17:00-19:00 UTC

Workspace ONE Hub Services will be replacing the TLS certificate for in.cns.vmwservices.com. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Omnissa Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Posted on Apr 04, 2025 - 00:40 UTC

Workspace ONE Hub Services Certificate Rotation in Singapore (Full Region) Apr 9, 2025 17:00-19:00 UTC

Workspace ONE Hub Services will be replacing the TLS certificate for sg.cns.vmwservices.com. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Omnissa Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Posted on Apr 04, 2025 - 00:44 UTC

Workspace ONE Hub Services Certificate Rotation in Japan (Full Region) Apr 9, 2025 17:00-19:00 UTC

Workspace ONE Hub Services will be replacing the TLS certificate for jp.cns.vmwservices.com. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Omnissa Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Posted on Apr 04, 2025 - 00:35 UTC

Workspace ONE Hub Services Certificate Rotation in Australia (Full Region) Apr 9, 2025 17:00-19:00 UTC

Workspace ONE Hub Services will be replacing the TLS certificate for au.cns.vmwservices.com. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Omnissa Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Posted on Apr 04, 2025 - 00:38 UTC

Workspace ONE Hub Services Certificate Rotation in Ireland (Full Region) Apr 9, 2025 20:00-22:00 UTC

Workspace ONE Hub Services will be replacing the TLS certificate for ie.cns.vmwservices.com. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Omnissa Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Posted on Apr 04, 2025 - 00:48 UTC

Workspace ONE Hub Services Certificate Rotation in Germany (Full Region) Apr 9, 2025 20:00-22:00 UTC

Workspace ONE Hub Services will be replacing the TLS certificate for de.cns.vmwservices.com. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Omnissa Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Posted on Apr 04, 2025 - 00:46 UTC

Workspace ONE Hub Services Certificate Rotation in United Kingdom (Full Region) Apr 9, 2025 20:00-22:00 UTC

Workspace ONE Hub Services will be replacing the TLS certificate for uk.cns.vmwservices.com. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Omnissa Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Posted on Apr 04, 2025 - 00:49 UTC

Workspace ONE Hub Services Certificate Rotation in United States (Full Region) Apr 10, 2025 01:00-03:00 UTC

Workspace ONE Hub Services will be replacing the TLS certificate for prod.cns.vmwservices.com, us2.cns.vmwservices.com, us3.cns.vmwservices.com. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Omnissa Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Posted on Apr 04, 2025 - 00:54 UTC

Workspace ONE Hub Services Certificate Rotation in Canada (Full Region) Apr 10, 2025 01:00-03:00 UTC

Workspace ONE Hub Services will be replacing the TLS certificate for ca.cns.vmwservices.com. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Omnissa Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Posted on Apr 04, 2025 - 00:52 UTC

Workspace ONE UEM: Monthly Data Center Maintenance April 12th, 2025 / GovCloud (Full Region) Apr 12, 2025 15:00-19:00 UTC

Workspace ONE UEM is scheduled to undergo maintenance on April 12th, 2025.

Maintenance Window:
• Start: Saturday, April 12th, 2025, 15:00 UTC
• End: Saturday, April 12th, 2025, 19:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on Mar 23, 2025 - 02:31 UTC
Apr 4, 2025

No incidents reported today.

Apr 3, 2025
Workspace ONE UEM: Maintenance April 3, 2025 / Japan (Full Region)
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.
Apr 3, 18:40 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 15:00 UTC
Scheduled - Workspace ONE UEM is scheduled to undergo preventative storage infrastructure maintenance.

Maintenance Window:
• Start: Tuesday, April 3, 2025, 15:00 UTC
• End: Tuesday, April 3, 2025, 19:00 UTC

Change: File Storage Infrastructure Maintenance

Customer Impact:
Omnissa Connect portal has been updated for all customers in scope for this maintenance.
During this time frame, you can expect the following:
• Admin users will not be able to upload internal applications or content to the Web Console or via API
• Devices may see errors when downloading internal applications or content
• Applications and content hosted on 3rd party stores or on-premise solutions will not be affected
• Workspace ONE UEM Services will otherwise remain online and available throughout this maintenance

Downtime:
No downtime is expected for this maintenance

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Mar 24, 21:59 UTC
Workspace ONE Assist team has scheduled a maintenance activity on Australia Region
Completed - The scheduled maintenance has been completed.
Apr 3, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 13:00 UTC
Scheduled - Workspace ONE Assist Maintenance Window on Production:
• Start: Thursday, April, 3 2025 09:00AM EST
• End: Thursday, April, 3 2025 01:00PM EST

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• Omnissa will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
Omnissa Workspace ONE Assist Team
Mar 13, 14:09 UTC
Apr 2, 2025
Horizon Cloud Service First-Gen: Console Access Weekly Maintenance - Maintenance Window: Wednesday, April 09, 2025, 03:30 UTC - All Regions.
Completed - The scheduled maintenance has been canceled. We will keep you posted with the new schedule once we have an update.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Apr 2, 18:27 UTC
Scheduled - Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:
• Start: Wednesday, April 09, 2025, 03:30 UTC
• End: Wednesday, April 09, 2025, 06:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Apr 2, 15:36 UTC
Workspace ONE UEM: Maintenance April 2, 2025 / India (Full Region)
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.
Apr 2, 16:19 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 15:00 UTC
Scheduled - Workspace ONE UEM is scheduled to undergo preventative storage infrastructure maintenance.

Maintenance Window:
• Start: Tuesday, April 2, 2025, 15:00 UTC
• End: Tuesday, April 2, 2025, 19:00 UTC

Change: File Storage Infrastructure Maintenance

Customer Impact:
Omnissa Connect portal has been updated for all customers in scope for this maintenance.
During this time frame, you can expect the following:
• Admin users will not be able to upload internal applications or content to the Web Console or via API
• Devices may see errors when downloading internal applications or content
• Applications and content hosted on 3rd party stores or on-premise solutions will not be affected
• Workspace ONE UEM Services will otherwise remain online and available throughout this maintenance

Downtime:
No downtime is expected for this maintenance

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Mar 24, 21:48 UTC
Omnissa Access and Workspace ONE Hub Services: Login and Launch Issues / (Ireland) (Full Region)
Resolved - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support.
Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Apr 2, 11:32 UTC
Monitoring - Omnissa Access and Workspace ONE Hub Services has completed actions to remediate the issues and confirm that the services are available.
Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.
Apr 2, 09:41 UTC
Investigating - Omnissa Access and Workspace ONE Hub Services is investigating reports of issues with login and launch. We will provide more information shortly.
Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Apr 2, 09:30 UTC
Workspace ONE Assist team has scheduled a maintenance activity on Germany Region
Completed - The scheduled maintenance has been completed.
Apr 2, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 01:00 UTC
Scheduled - Workspace ONE Assist Maintenance Window on Production:
• Start: Tuesday, April, 1 2025 21:00PM EST
• End: Wednesday, April, 2 2025 01:00AM EST

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• Omnissa will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
Omnissa Workspace ONE Assist Team
Mar 13, 14:05 UTC
Horizon Cloud Service First-Gen: Console Access Weekly Maintenance - Maintenance Window: Wednesday, April 02, 2025, 03:30 UTC - All Regions.
Completed - Horizon Cloud Service Console Access Weekly Maintenance is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Apr 2, 04:20 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 03:30 UTC
Scheduled - Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:
• Start: Wednesday, April 02, 2025, 03:30 UTC
• End: Wednesday, April 02, 2025, 06:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Mar 26, 15:39 UTC
Apr 1, 2025
Workspace ONE UEM: Maintenance April 1, 2025 / Australia (Full Region)
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.
Apr 1, 18:49 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 15:00 UTC
Scheduled - Workspace ONE UEM is scheduled to undergo preventative storage infrastructure maintenance.

Maintenance Window:
• Start: Tuesday, April 1, 2025, 15:00 UTC
• End: Tuesday, April 1, 2025, 19:00 UTC

Change: File Storage Infrastructure Maintenance

Customer Impact:
Omnissa Connect portal has been updated for all customers in scope for this maintenance.
During this time frame, you can expect the following:
• Admin users will not be able to upload internal applications or content to the Web Console or via API
• Devices may see errors when downloading internal applications or content
• Applications and content hosted on 3rd party stores or on-premise solutions will not be affected
• Workspace ONE UEM Services will otherwise remain online and available throughout this maintenance

Downtime:
No downtime is expected for this maintenance

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Mar 24, 21:39 UTC
Workspace ONE UEM:Performance issues / United States (Partial Region)
Resolved - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support. Operations teams will continue to monitor system performance levels and investigate the root cause of the issue.

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Apr 1, 15:29 UTC
Update - Omnissa Workspace ONE continues to experience issues.

Operations teams are actively working to resolve it.
Apr 1, 15:06 UTC
Update - Omnissa Workspace ONE continues to experience issues.

Operations teams are actively working to resolve it.
Apr 1, 14:25 UTC
Update - Omnissa Workspace ONE continues to experience issues.

Operations teams have identified the issue database infrastructure which persists after following standard remediation protocols.

Operations teams are actively working to resolve the issue.
Apr 1, 13:58 UTC
Identified - Omnissa Workspace ONE is investigating reports of availability issues with Shared SaaS system - CN259.

Omnissa Cloud Services portal has been updated for customers affected by this event.

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Apr 1, 13:26 UTC
Mar 31, 2025
Workspace ONE UEM: Maintenance March 31, 2025 / Singapore (Full Region)
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.
Mar 31, 17:36 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 15:00 UTC
Scheduled - Workspace ONE UEM is scheduled to undergo preventative storage infrastructure maintenance.

Maintenance Window:
• Start: Monday, March 31, 2025, 15:00 UTC
• End: Monday, March 31, 2025, 19:00 UTC

Change: File Storage Infrastructure Maintenance

Customer Impact:
Omnissa Connect portal has been updated for all customers in scope for this maintenance.
During this time frame, you can expect the following:
• Admin users will not be able to upload internal applications or content to the Web Console or via API
• Devices may see errors when downloading internal applications or content
• Applications and content hosted on 3rd party stores or on-premise solutions will not be affected
• Workspace ONE UEM Services will otherwise remain online and available throughout this maintenance

Downtime:
No downtime is expected for this maintenance

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Mar 24, 21:21 UTC
Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025
Workspace ONE Assist team has scheduled a maintenance activity on Singapore Region
Completed - The scheduled maintenance has been completed.
Mar 28, 18:20 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 16:00 UTC
Scheduled - Workspace ONE Assist Maintenance Window on Production:
• Start: Friday, March, 28 2025 12:00PM EST
• End: Friday, March, 28 2025 16:00PM EST

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• Omnissa will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
Omnissa Workspace ONE Assist Team
Mar 13, 14:00 UTC
Mar 27, 2025

No incidents reported.

Mar 26, 2025
Workspace ONE Assist team has scheduled a maintenance activity on USA Region
Completed - The scheduled maintenance has been completed.
Mar 26, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 05:00 UTC
Scheduled - Workspace ONE Assist Maintenance Window on Production:
• Start: Wednesday, March, 26 2025 01:00AM EST
• End: Wednesday, March, 26 2025 01:00AM EST

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• Omnissa will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
Omnissa Workspace ONE Assist Team
Mar 13, 13:55 UTC
Mar 25, 2025

No incidents reported.

Mar 24, 2025
Horizon Cloud Service First-Gen: Console Access Weekly Maintenance - Maintenance Window: Wednesday, March 26, 2025, 03:30 UTC - All Regions.
Completed - The scheduled maintenance has been canceled. We will keep you posted with the new schedule once we have an update.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Mar 24, 12:00 UTC
Scheduled - Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:
• Start: Wednesday, March 26, 2025, 03:30 UTC
• End: Wednesday, March 26, 2025, 06:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Mar 19, 15:36 UTC
Mar 23, 2025

No incidents reported.

Mar 22, 2025
Horizon Cloud Service: Universal Broker Infrastructure Upgrade - Maintenance Window: Saturday, March 22, 2025 13:30 UTC– Japan region
Completed - The infrastructure upgrade maintenance for Horizon Cloud Service Universal Broker is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Mar 22, 15:58 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 13:30 UTC
Scheduled - Horizon Cloud Service will perform an infrastructure upgrade on the Universal Broker in the Japan region during the maintenance window detailed below.

Maintenance Window:
• Start: Saturday, March 22, 2025 13:30 UTC
• End: Saturday, March 22, 2025 16:30 UTC

Impact:
• There can be intermittent access issues to those customers who will be trying to access their desktop/ applications using Universal Broker.
• During this maintenance there will be a downtime that can take up to 30 minutes on the Universal Broker Console.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Mar 11, 17:25 UTC
Mar 21, 2025
Workspace ONE Hub Services Certificate Rotation in United States (Full Region)
Completed - Certificate rotation has been cancelled and will be rescheduled for a later date.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Mar 21, 17:57 UTC
Scheduled - Workspace ONE Hub Services will be replacing the TLS certificate for prod.cns.vmwservices.com, us2.cns.vmwservices.com, us3.cns.vmwservices.com. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Omnissa Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Mar 18, 12:30 UTC
Workspace ONE Hub Services Certificate Rotation in United Kingdom (Full Region)
Completed - Certificate rotation has been cancelled and will be rescheduled for a later date.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Mar 21, 17:57 UTC
Scheduled - Workspace ONE Hub Services will be replacing the TLS certificate for uk.cns.vmwservices.com. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Omnissa Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Mar 18, 12:27 UTC
Workspace ONE Hub Services Certificate Rotation in Singapore (Full Region)
Completed - Certificate rotation has been cancelled and will be rescheduled for a later date.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Mar 21, 17:57 UTC
Scheduled - Workspace ONE Hub Services will be replacing the TLS certificate for sg.cns.vmwservices.com. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Omnissa Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Mar 18, 12:25 UTC
Workspace ONE Hub Services Certificate Rotation in Japan (Full Region)
Completed - Certificate rotation has been cancelled and will be rescheduled for a later date.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Mar 21, 17:57 UTC
Scheduled - Workspace ONE Hub Services will be replacing the TLS certificate for jp.cns.vmwservices.com. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Omnissa Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Mar 18, 12:24 UTC
Workspace ONE Hub Services Certificate Rotation in India (Full Region)
Completed - Certificate rotation has been cancelled and will be rescheduled for a later date.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Mar 21, 17:56 UTC
Scheduled - Workspace ONE Hub Services will be replacing the TLS certificate for in.cns.vmwservices.com. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Omnissa Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Mar 18, 12:22 UTC
Workspace ONE Hub Services Certificate Rotation in Ireland (Full Region)
Completed - Certificate rotation has been cancelled and will be rescheduled for a later date.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Mar 21, 17:56 UTC
Scheduled - Workspace ONE Hub Services will be replacing the TLS certificate for ie.cns.vmwservices.com. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Omnissa Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Mar 18, 12:18 UTC
Workspace ONE Hub Services Certificate Rotation in Germany (Full Region)
Completed - Certificate rotation has been cancelled and will be rescheduled for a later date.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Mar 21, 17:55 UTC
Scheduled - Workspace ONE Hub Services will be replacing the TLS certificate for de.cns.vmwservices.com. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Omnissa Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Mar 18, 12:16 UTC
Workspace ONE Hub Services Certificate Rotation in Australia (Full Region)
Completed - Certificate rotation has been cancelled and will be rescheduled for a later date.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Mar 21, 17:55 UTC
Scheduled - Workspace ONE Hub Services will be replacing the TLS certificate for au.cns.vmwservices.com. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Omnissa Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Mar 18, 12:07 UTC
Workspace ONE Hub Services Certificate Rotation in Canada (Full Region)
Completed - Certificate rotation has been cancelled and will be rescheduled for a later date.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Mar 21, 17:55 UTC
Scheduled - Workspace ONE Hub Services will be replacing the TLS certificate for ca.cns.vmwservices.com. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Omnissa Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Mar 18, 12:09 UTC
← Incident History Powered by Atlassian Statuspage