Omnissa Workspace ONE Status

All Systems Operational

Workspace ONE Email Notification Service 2-US Operational

Workspace ONE Email Notification Service 2-Germany Operational

Workspace ONE Email Notification Service 2-Japan Operational

Workspace ONE Email Notification Service 2-UK Operational

Horizon Cloud Services Operational

AWS Cloud Control Plane - APAC Operational

Horizon Cloud Control Plane - Australia 2 Operational

Workspace ONE Intelligence Operational

Console Access - United States Operational

Data Ingest - United States Operational

Console Access - Germany Operational

Data Ingest - Germany Operational

Console Access - Ireland Operational

Data Ingest - Ireland Operational

Console Access - Australia Operational

Data Ingest - Australia Operational

Console Access - Canada Operational

Data Ingest - Canada Operational

Console Access - Japan Operational

Data Ingest - Japan Operational

Console Access - United Kingdom Operational

Data Ingest - United Kingdom Operational

Console Access - GovCloud Operational

Data Ingest - GovCloud Operational

Console Access - India Operational

Data Ingest - India Operational

Console Access - Singapore Operational

Data Ingest - Singapore Operational

Workspace ONE UEM Operational

Workspace ONE UEM - USA Operational

Workspace ONE UEM - Germany Operational

Workspace ONE UEM - Japan Operational

Workspace ONE UEM - UK Operational

Workspace ONE UEM - Australia Operational

Workspace ONE UEM - Canada Operational

Workspace ONE UEM - Singapore Operational

Cloud Notification Services (for ENS) - Global Operational

My Workspace ONE - Global Operational

App Wrapping Operational

AWCP (for APNs) - Global Operational

SMTP UEM - USA Operational

Workspace ONE UEM - India Operational

Auto-Discovery - USA Operational

VMware Seeded Apps (Workspace One Launcher) - Global Operational

Workspace ONE UEM - GovCloud Operational

Cloud Notification Service (For ENS) - GovCloud Operational

SMTP - GovCloud Operational

Workspace ONE Email Notification Service 2 - GovCloud Operational

Console Access (Horizon Cloud Admin Console) Operational

Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) Operational

Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) 2 Operational

Console Access (Horizon Cloud Admin Console) – AP Japan East Operational

Console Access (Horizon Cloud Admin Console) – EU UK South (London) Operational

Console Access (Horizon Cloud Admin Console) – EU North (Ireland) 2 Operational

Console Access (Horizon Cloud Admin Console) – EU North (Ireland) Operational

Console Access (Horizon Cloud Admin Console) – US West 2 Operational

Console Access (Horizon Cloud Admin Console) – US North Central (Illinois) Operational

Console Access (Horizon Cloud Admin Console) – Germany West Central (Frankfurt) Operational

Horizon Cloud Universal Broker Operational

Horizon Cloud Universal Broker - USA Operational

Horizon Cloud Universal Broker - Europe Operational

Horizon Cloud Universal Broker - APAC Operational

Workspace ONE Experience Workflows Operational

WS1 Experience Workflows-Canada Operational

WS1 Experience Workflows-Australia Operational

WS1 Experience Workflows-UK Operational

WS1 Experience Workflows-Ireland Operational

WS1 Experience Workflows-Germany Operational

WS1 Experience Workflows-US1 Operational

WS1 Experience Workflows-US2 Operational

WS1 Experience Workflows-US3 Operational

WS1 Experience Workflows-Preview Operational

Horizon Cloud Service Next-Gen Operational

Horizon Cloud Service Next-Gen - United States Operational

Horizon Cloud Service Next-Gen - Germany Operational

Horizon Cloud Service Next-Gen - Ireland Operational

Horizon Cloud Service Next-Gen - Japan Operational

Universal Console - US Operational

Universal Console - Ireland Operational

Universal Console - Japan Operational

Horizon Portal - Broker - US Operational

Horizon Portal - Broker - Ireland Operational

Horizon Portal - Broker - Japan Operational

Edge Hub - US Operational

Edge Hub - Ireland Operational

Edge Hub - Japan Operational

VM Hub - US Operational

VM Hub - Germany Operational

VM Hub - UK Operational

VM Hub - Ireland Operational

VM Hub - Australia Operational

VM Hub - Japan Operational

Regional Data Shard - US Operational

Regional Data Shard - Germany Operational

Regional Data Shard - UK Operational

Regional Data Shard - Ireland Operational

Regional Data Shard - Japan Operational

Regional Data Shard - Australia Operational

VM Hub - India Operational

Regional Data Shard - India Operational

getwsone.com Operational

Workspace ONE Access Operational

Workspace ONE Access - US1 Operational

Workspace ONE Access - US2 Operational

Workspace ONE Access - US3 Operational

Workspace ONE Access - Germany Operational

Workspace ONE Access - Ireland Operational

Workspace ONE Access - UK Operational

Workspace ONE Access - Japan Operational

Workspace ONE Access - Australia Operational

Workspace ONE Access - Canada Operational

Workspace ONE Access - GovCloud Operational

Workspace ONE Access - India Operational

Workspace ONE Access - Singapore Operational

Workspace ONE Hub Services Catalog Operational

Workspace ONE Hub Services Catalog - US1 Operational

Workspace ONE Hub Services Catalog - US2 Operational

Workspace ONE Hub Services Catalog - US3 Operational

Workspace ONE Hub Services Catalog - Germany Operational

Workspace ONE Hub Services Catalog - Ireland Operational

Workspace ONE Hub Services Catalog -UK Operational

Workspace ONE Hub Services Catalog - Japan Operational

Workspace ONE Hub Services Catalog - Australia Operational

Workspace ONE Hub Services Catalog - Canada Operational

Workspace ONE Hub Services - GovCloud Operational

Workspace ONE Hub Services Catalog - India Operational

Workspace ONE Hub Services Catalog - Singapore Operational

Omnissa Connect Operational

Omnissa Connect - US Operational

Workspace ONE Assist - India Operational

Workspace ONE Assist Operational

Workspace ONE Assist - Germany Operational

Workspace ONE Assist - USA Operational

Workspace ONE Assist - Japan Operational

Workspace ONE Assist - Australia Operational

Workspace ONE Assist - UK Operational

Workspace ONE Assist - Canada Operational

Workspace ONE Assist - Singapore Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Horizon Cloud Service First-Gen: Platform Infrastructure Upgrade - Maintenance Window: Friday, October 10, 2025, 18:00 UTC – Europe Region Oct `10`, `2025` `18:00`-`19:00` UTC

Update - We will be undergoing scheduled maintenance during this time.
Oct 04, 2025 - 12:24 UTC

Scheduled - Horizon Cloud Service First-Gen will perform a scheduled infrastructure upgrade in the Europe region during the maintenance window below.

Maintenance Window:
• Start: Friday, October 10, 2025, 18:00 UTC
• End: Friday, October 10, 2025, 19:00 UTC

Impact:
• There will be no impact on end users' access to desktops.
• Possible intermittent access issues or increased latency may occur for administrators accessing the Administration Console; however, retries should succeed.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Oct 04, 2025 - 12:12 UTC

Horizon Cloud Service Next-Gen: Platform Infrastructure Upgrade - Maintenance Window: Sunday, October 12, 2025, 19:00 UTC – Europe Region. Oct `12`, `2025` `19:00`-`21:00` UTC

Horizon Cloud Service Next-Gen will perform a scheduled infrastructure upgrade in the Europe region during the maintenance window below.

Maintenance Window:
• Start: Sunday, October 12, 2025, 19:00 UTC
• End: Sunday, October 12, 2025, 21:00 UTC

Impact:
• Possible intermittent access issues or increased latency may occur for end users accessing their applications/desktops; however, retries should succeed.
• Possible intermittent access issues or increased latency may occur for administrators accessing the Administration Console; however, retries should succeed.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Posted on Oct 06, 2025 - 16:26 UTC

Horizon Cloud Service First-Gen: Platform Infrastructure Upgrade - Maintenance Window: Monday, October 13, 2025, 00:00 UTC – US Region Oct `13`, `2025` `00:00`-`01:00` UTC

Horizon Cloud Service First-Gen will perform a scheduled infrastructure upgrade in the US region during the maintenance window below.

Maintenance Window:
• Start: Monday, October 13, 2025, 00:00 UTC
• End: Monday, October 13, 2025, 01:00 UTC

Impact:
• There will be no impact on end users' access to desktops.
• Possible intermittent access issues or increased latency may occur for administrators accessing the Administration Console; however, retries should succeed.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Posted on Oct 04, 2025 - 12:55 UTC

Horizon Cloud Service Next-Gen: Platform Infrastructure Upgrade - Maintenance Window: Monday, October 13, 2025, 01:00 UTC – US Region. Oct `13`, `2025` `01:00`-`03:00` UTC

Horizon Cloud Service Next-Gen will perform a scheduled infrastructure upgrade in the US region during the maintenance window below.

Maintenance Window:
• Start: Monday , October 13, 2025, 01:00 UTC
• End: Monday , October 13, 2025, 03:00 UTC

Impact:
• Possible intermittent access issues or increased latency may occur for end users accessing their applications/desktops; however, retries should succeed.
• Possible intermittent access issues or increased latency may occur for administrators accessing the Administration Console; however, retries should succeed.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Posted on Oct 06, 2025 - 16:36 UTC

Horizon Cloud Service First-Gen: Platform Infrastructure Upgrade - Maintenance Window: Monday, October 13, 2025, 15:00 UTC – APAC Region Oct `13`, `2025` `15:00`-`16:00` UTC

Horizon Cloud Service First-Gen will perform a scheduled infrastructure upgrade in the APAC Region during the maintenance window below.

Maintenance Window:
• Start: Monday, October 13, 2025, 15:00 UTC
• End: Monday, October 13, 2025, 16:00 UTC

Impact:
• There will be no impact on end users' access to desktops.
• Possible intermittent access issues or increased latency may occur for administrators accessing the Administration Console; however, retries should succeed.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Posted on Oct 04, 2025 - 13:04 UTC

Horizon Cloud Service Next-Gen: Platform Infrastructure Upgrade - Maintenance Window: Monday, October 13, 2025, 16:00 UTC – Japan Region. Oct `13`, `2025` `16:00`-`18:00` UTC

Horizon Cloud Service Next-Gen will perform a scheduled infrastructure upgrade in the Japan region during the maintenance window below.

Maintenance Window:
• Start: Monday, October 13, 2025, 16:00 UTC
• End: Monday, October 13, 2025, 18:00 UTC

Impact:
• Possible intermittent access issues or increased latency may occur for end users accessing their applications/desktops; however, retries should succeed.
• Possible intermittent access issues or increased latency may occur for administrators accessing the Administration Console; however, retries should succeed.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Posted on Oct 06, 2025 - 16:42 UTC

Omnissa Connect: Infrastructure Maintenance - United States Oct `14`, `2025` `10:00`-`11:00` UTC

Omnissa Connect are performing maintenance on infrastructure in United States. Services will remain accessible during the update with only a few minutes of possibly slower response times and, in some cases, a small number of failed request that are expected to succeed on retry.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Posted on Oct 08, 2025 - 06:08 UTC

Horizon Cloud Service First-Gen: Console Access Weekly Maintenance - Maintenance Window: Wednesday, October 15, 2025, 03:30 UTC - All Regions. Oct `15`, `2025` `03:30`-`06:30` UTC

Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:
• Start: Wednesday, October 15, 2025, 03:30 UTC
• End: Wednesday, October 15, 2025, 06:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Posted on Oct 08, 2025 - 15:37 UTC

Workspace ONE UEM: Windows AutoDiscovery Service Maintenance 16th October, 2025 / Global Oct `16`, `2025` `05:00`-`09:00` UTC

The Windows AutoDiscovery service is scheduled to undergo maintenance.

Maintenance Window:
• Start: 16th October, 2025 05:00 UTC
• End: 16th October, 2025 09:00 UTC

Change: Windows AutoDiscovery Service Maintenance

Customer Impact:
• Windows device enrollment with an email address will continue to lookup the environment details

Downtime:
No Downtime

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on Oct 10, 2025 - 03:15 UTC

Workspace ONE Intelligence Maintenance: United States, Canada, Germany, United Kingdom, Ireland, Japan, Australia, Singapore, India (Full Region) Oct `18`, `2025` `03:30`-`07:30` UTC

Workspace ONE Intelligence will perform routine maintenance in United States, Canada, Germany, United Kingdom, Ireland, Japan, Australia, Singapore, and India.

During maintenance, Intelligence customers can expect the following:

- Data submitted to Intelligence may take longer than normal to appear in the UI, be included in reports, or be processed by Freestyle workflows.

The Workspace ONE Intelligence team will provide additional status page updates while the maintenance is in progress.
Posted on Sep 26, 2025 - 01:59 UTC

Workspace ONE UEM: Monthly Data Center Maintenance October 18th, 2025 / GovCloud (Full Region) Oct `18`, `2025` `15:00`-`19:00` UTC

Workspace ONE UEM is scheduled to undergo maintenance on October 18th, 2025.

Maintenance Window:
• Start: Saturday, October 18th, 2025, 15:00 UTC
• End: Saturday, October 18th, 2025, 19:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on Sep 19, 2025 - 04:14 UTC

Workspace ONE Intelligence Maintenance: GovCloud (Full Region) Oct `18`, `2025` `16:00`-`20:00` UTC

Workspace ONE Intelligence will perform routine maintenance in GovCloud.

During maintenance, Intelligence customers can expect the following:

- Data submitted to Intelligence may take longer than normal to appear in the UI, be included in reports, or be processed by Freestyle workflows.

The Workspace ONE Intelligence team will provide additional status page updates while the maintenance is in progress.
Posted on Sep 26, 2025 - 02:02 UTC

Past Incidents

Oct 10, 2025

No incidents reported today.

Oct 9, 2025

Horizon Cloud Service next-gen: Issues with launching new virtual desktop sessions and reconnecting to existing sessions (All Region)

Resolved - The issue is resolved. We apologize for the inconvenience and thank you for your patience and continued support.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Oct 9, 12:12 UTC

Monitoring - Horizon Cloud Service Next-Gen has completed actions to remediate the issues and confirm that the services are available, even though Microsoft Azure Front Door has not yet fully recovered.

Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.
Oct 9, 11:56 UTC

Investigating - The Horizon Cloud Service team is investigating issues with launching new virtual desktop sessions and reconnecting to existing sessions, caused by a Microsoft Azure Front Door capacity problem. Active sessions remain unaffected.

For the latest updates from Microsoft, please visit https://azure.status.microsoft/en-us/status

The Horizon Cloud team is closely monitoring the situation and will provide another update within an hour or as necessary. Service reliability is a top priority for Horizon Cloud Service, and we are committed to continuous improvements in our systems.
Oct 9, 10:49 UTC

Oct 8, 2025

Omnissa Connect: Infrastructure Maintenance - United States

Completed - The scheduled maintenance has been completed.
Oct 8, 20:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 20:01 UTC

Scheduled - Omnissa Connect are performing maintenance on infrastructure in United States. Services will remain accessible during the update with only a few minutes of possibly slower response times and, in some cases, a small number of failed request that are expected to succeed on retry.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Oct 8, 19:58 UTC

Omnissa Connect: Infrastructure Maintenance - United States

Completed - The scheduled maintenance has been completed.
Oct 8, 20:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 19:25 UTC

Omnissa Connect: Infrastructure Maintenance - United States

Completed - Omnissa Connect are performing maintenance on infrastructure in United States. Services will remain accessible during the update with only a few minutes of possibly slower response times and, in some cases, a small number of failed request that are expected to succeed on retry.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Oct 8, 19:14 UTC

Oct 7, 2025

Omnissa Connect: Infrastructure Maintenance - United States

Completed - The scheduled maintenance has been completed.
Oct 7, 10:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 09:30 UTC

Scheduled - Omnissa Connect are performing maintenance on infrastructure in United States. Services will remain accessible during the update with few minutes of possibly slower response times and, in some cases, a small number of failed request that are expected to succeed on retry.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Sep 24, 13:42 UTC

Oct 6, 2025

No incidents reported.

Oct 5, 2025

Workspace ONE UEM and Assist: Monthly Data Center Maintenance October 5h, 2025 / USA (Full Region)

Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.
Oct 5, 04:55 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 01:00 UTC

Scheduled - Workspace ONE UEM and Assist are scheduled to undergo maintenance on October 5th, 2025

Maintenance Window:
• Start: Sunday, October 5th, 2025, 1:00 UTC
• End: Sunday, October 5th, 2025, 5:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Sep 19, 04:12 UTC

Oct 4, 2025

Workspace ONE UEM and Assist: Monthly Data Center Maintenance October 4th, 2025 / Canada (Full Region)

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 01:00 UTC

Scheduled - Workspace ONE UEM and Assist are scheduled to undergo maintenance on October 4th, 2025.

Maintenance Window:
• Start: Saturday, October 4th, 2025, 1:00 UTC
• End: Saturday, October 4th, 2025, 5:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Sep 19, 04:04 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance October 4th, 2025 / Germany (Full Region)

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 01:01 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance October 4th, 2025 / United Kingdom (Full Region)

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 01:01 UTC

Oct 3, 2025

Workspace ONE UEM and Assist: Monthly Data Center Maintenance October 3rd, 2025 / India (Full Region)

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 15:00 UTC

Scheduled - Workspace ONE UEM and Assist are scheduled to undergo maintenance on October 3rd, 2025

Maintenance Window:
• Start: Friday, October 3rd, 2025, 15:00 UTC
• End: Friday, October 3rd, 2025, 19:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Sep 19, 03:54 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance October 3rd, 2025 / Japan (Full Region)

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 15:00 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance October 3rd, 2025 / Australia (Full Region)

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 15:01 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance October 3rd, 2025 / Singapore (Full Region)

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 15:01 UTC

Horizon Cloud Service First-Gen: Console Access Weekly Maintenance - Maintenance Window: Wednesday, October 08, 2025, 03:30 UTC - All Regions.

Completed - The scheduled maintenance has been canceled. We will keep you posted with the new schedule once we have an update.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Oct 3, 08:48 UTC

Scheduled - Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:
• Start: Wednesday, October 08, 2025, 03:30 UTC
• End: Wednesday, October 08, 2025, 06:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Oct 1, 15:36 UTC

Oct 2, 2025

No incidents reported.

Oct 1, 2025

Workspace ONE Intelligence: Service Degradation (United States)

Resolved - The Omnissa Intelligence team has resolved the incident:

- user experience scores are now operating as expected.
Oct 1, 09:04 UTC

Investigating - Workspace ONE Intelligence is investigating reports that user experience scores are not being calculated. Engineering is engaged and is currently working on a fix.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Oct 1, 00:06 UTC

Sep 30, 2025

Horizon Cloud Service Next-Gen – Data Center Maintenance (Japan Region) - Maintenance Window: Tuesday, September 30, 2025 | 12:30–15:30 UTC

Completed - Horizon Cloud Service Next Gen Data Center Maintenance is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Sep 30, 13:21 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 12:30 UTC

Scheduled - Horizon Cloud Service Next-Gen will perform scheduled maintenance on the Japan data center during the window listed below.

This update will remove support for the Legacy Certificate Authority, as outlined in the previously communicated KB article: https://kb.omnissa.com/s/article/6000824

Maintenance Window:
• Start: Tuesday, September 30, 2025 – 12:30 UTC
• End: Tuesday, September 30, 2025 – 15:30 UTC

Impact:
• No impact on user sessions or connections.
• No impact on Azure and AWS edges.
• For Horizon 8 edges: ongoing cloud-managed image import, clone, and publish operations may experience intermittent failures. Retries should succeed.

Additional Information & Support:
• Visit the https://customerconnect.omnissa.com/home to submit a case.
• For guidance on contacting support, see https://kb.omnissa.com/s/article/2006985
• The Omnissa Horizon Cloud Service Team will post updates on our http://status.workspaceone.com until the maintenance is complete.

We appreciate your patience as we work to improve service reliability and enhance our systems.
Sep 16, 15:52 UTC

Horizon Cloud Service Next-Gen – Data Center Maintenance (US Region) - Maintenance Window: Tuesday, September 30, 2025 | 08:30 - 11:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 08:30 UTC

Scheduled - Horizon Cloud Service Next-Gen will perform scheduled maintenance on the United States Data Center during the window listed below.

This update will remove support for the Legacy Certificate Authority, as outlined in the previously communicated KB article: https://kb.omnissa.com/s/article/6000824

Maintenance Window:
• Start: Tuesday, September 30, 2025 – 08:30 UTC
• End: Tuesday, September 30, 2025 – 11:30 UTC

Impact:
• No impact on user sessions or connections.
• No impact on Azure and AWS edges.
• For Horizon 8 edges: ongoing cloud-managed image import, clone, and publish operations may experience intermittent failures. Retries should succeed.

Additional Information & Support:
• Visit the https://customerconnect.omnissa.com/home to submit a case.
• For guidance on contacting support, see https://kb.omnissa.com/s/article/2006985
• The Omnissa Horizon Cloud Service Team will post updates on our http://status.workspaceone.com until the maintenance is complete.

We appreciate your patience as we work to improve service reliability and enhance our systems.
Sep 16, 15:59 UTC

Horizon Cloud Service Next-Gen: Data Center Maintenance (Europe region) - Maintenance Window: Tuesday, September 30, 2025 | 05:00 – 08:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 05:00 UTC

Scheduled - Horizon Cloud Service Next-Gen will perform scheduled maintenance on the Europe Data Center during the window listed below.

This update will remove support for the Legacy Certificate Authority, as outlined in the previously communicated KB article: https://kb.omnissa.com/s/article/6000824

Maintenance Window:
• Start: Tuesday, September 30, 2025, 05:00 UTC
• End: Tuesday, September 30, 2025, 08:00 UTC

Impact:
• No impact on user sessions or connections.
• No impact on Azure and AWS edges.
• For Horizon 8 edges: ongoing cloud-managed image import, clone, and publish operations may experience intermittent failures. Retries should succeed.

Additional Information & Support:
• Visit the https://customerconnect.omnissa.com/home to submit a case.
• For guidance on contacting support, see https://kb.omnissa.com/s/article/2006985
• The Omnissa Horizon Cloud Service Team will post updates on our http://status.workspaceone.com until the maintenance is complete.

We appreciate your patience as we work to improve service reliability and enhance our systems.
Sep 16, 15:56 UTC

Horizon Cloud Service First-Gen: Console Access Weekly Maintenance - Maintenance Window: Tuesday, September 30, 2025, 03:30 UTC - All Regions.

Completed - Horizon Cloud Service Console Access Weekly Maintenance is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Sep 30, 05:20 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 03:30 UTC

Scheduled - Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:
• Start: Tuesday, September 30, 2025, 03:30 UTC
• End: Tuesday, September 30, 2025, 06:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Sep 24, 15:35 UTC

Sep 29, 2025

Omnissa Access and Workspace ONE Hub Services database maintenance in Canada and United States (Full Region)

Completed - Cancelling maintenance as it will be rescheduled for a future date.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Sep 29, 18:31 UTC

Update - Japan (full region) has been excluded from the maintenance activity.
Sep 29, 04:24 UTC

Scheduled - Omnissa Access and Workspace ONE Hub Services are performing maintenance on databases in Canada and United States for domains ca.wss.workspaceone.com, vmwareidentity.ca, us1.wss.workspaceone.com, vmwareidentity.com, workspaceair.com and workspaceoneaccess.com on October 18, 2025 between 10:30am and 3:30pm UTC. Services will remain accessible during the update with only a few minutes of possibly slower response times and, in some cases, a small number of failed request that are expected to succeed on retry.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Sep 26, 11:01 UTC

Omnissa Access and Workspace ONE Hub Services database maintenance in Singapore, India, Germany, Ireland, Australia and United Kingdom (Full Region)

Scheduled - Omnissa Access and Workspace ONE Hub Services are performing maintenance on databases in Singapore, India, Germany, Ireland, Australia and United Kingdom for domains sg.wss.workspaceone.com, in.wss.workspaceone.com, de.wss.workspaceone.com, vmwareidentity.de, ie.wss.workspaceone.com, vmwareidentity.eu, au.wss.workspaceone.com, vmwareidentity.com.au, uk.wss.workspaceone.com and vmwareidentity.co.uk on October 11, 2025 between 10:30am and 02:30pm UTC. Services will remain accessible during the update with only a few minutes of possibly slower response times and, in some cases, a small number of failed request that are expected to succeed on retry.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Sep 26, 10:57 UTC

Workspace ONE UEM: Performance issues / United States (Partial Region)

Resolved - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support. Operations teams will continue to monitor system performance levels and investigate the root cause of the issue.

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Sep 29, 14:02 UTC

Investigating - Omnissa Workspace ONE is investigating reports of performance issues with Shared SaaS system - CN1506.

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Sep 29, 13:50 UTC

Workspace ONE Hub Services: Intermittent Errors in Germany (Full Region)

Resolved - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support.
Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Sep 29, 10:51 UTC

Update - Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.
Sep 29, 10:26 UTC

Update - Workspace ONE Hub Services has completed actions to remediate the issues and confirm that the services are available.
Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.
Sep 29, 08:14 UTC

Update - Omnissa Access and Workspace ONE Hub Services continues to experience issues.
Operations teams have identified the issue and are working to resolve it.
Sep 29, 07:55 UTC

Identified - Omnissa Access and Workspace ONE Hub Services is investigating intermittent performance issues in *.vmwareidentity.de (de.wss.workspaceone.com). We will provide more information shortly.
Sep 29, 07:18 UTC

Sep 28, 2025

No incidents reported.

Sep 27, 2025

Horizon Cloud Service Next-Gen - Data Center Maintenance (APAC Region) - Maintenance Window: Saturday, September 27, 2025 | 12:30 - 20:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 12:30 UTC

Scheduled - Horizon Cloud Service Next-Gen will perform scheduled maintenance on the APAC VM Hub during the window listed below.

This update will remove support for the Legacy Certificate Authority, as outlined in the previously communicated KB article: https://kb.omnissa.com/s/article/6000824

Maintenance Window:
• Start: Saturday, September 27, 2025 – 12:30 UTC
• End: Saturday, September 27, 2025 – 20:30 UTC

Impact:
• Virtual Machines (VMs) which couldn’t be updated to new Omnissa Certificate Authority, will lose connectivity to the Horizon Cloud next-gen control plane after this update.
This means:
• Users won’t be able to access the affected Virtual Machines (VMs) and applications.
• The VMs will show as "Unavailable" in the Horizon Universal Console.
• For instructions on how to recover and repair these affected VMs, please refer to following KB article:
Repairing and Recovering Single-session and Multi-session Pool VMs That Lose Connectivity to Horizon Cloud Next-Gen after Root CA Update (6000944) (https://kb.omnissa.com/s/article/6000944).
• VMs which were already rotated to new Omnissa Certificate Authority, are generally unaffected except Next-Gen desktop or application users may experience intermittent access issues. However, retry should succeed.

Additional Information & Support:
• Visit the https://customerconnect.omnissa.com/home to submit a case.
• For guidance on contacting support, see https://kb.omnissa.com/s/article/2006985
• The Omnissa Horizon Cloud Service Team will post updates on our http://status.workspaceone.com until the maintenance is complete.

We appreciate your patience as we work to improve service reliability and enhance our systems.
Sep 16, 15:48 UTC

Omnissa Connect: Infrastructure Maintenance - United States

Completed - The scheduled maintenance has been completed.
Sep 27, 12:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 10:00 UTC

Sep 26, 2025

Horizon Cloud Service Next-Gen - Data Center Maintenance (Europe Region) - Maintenance Window: Thursday, September 25, 2025 | 18:00 – 02:00 UTC.

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 18:00 UTC

Scheduled - Horizon Cloud Service Next-Gen will perform scheduled maintenance on the Europe VM Hub during the window listed below.

This update will remove support for the Legacy Certificate Authority, as outlined in the previously communicated KB article: https://kb.omnissa.com/s/article/6000824

Maintenance Window:
• Start: Thursday, September 25, 2025 – 18:00 UTC
• End: Friday, September 26, 2025 – 02:00 UTC

Impact:
• Virtual Machines (VMs) which couldn’t be updated to new Omnissa Certificate Authority, will lose connectivity to the Horizon Cloud next-gen control plane after this update.
This means:
• Users won’t be able to access the affected Virtual Machines (VMs) and applications.
• The VMs will show as "Unavailable" in the Horizon Universal Console.
• For instructions on how to recover and repair these affected VMs, please refer to following KB article:
Repairing and Recovering Single-session and Multi-session Pool VMs That Lose Connectivity to Horizon Cloud Next-Gen after Root CA Update (6000944) (https://kb.omnissa.com/s/article/6000944).
• VMs which were already rotated to new Omnissa Certificate Authority, are generally unaffected except Next-Gen desktop or application users may experience intermittent access issues. However, retry should succeed.

Additional Information & Support:
• Visit the https://customerconnect.omnissa.com/home to submit a case.
• For guidance on contacting support, see https://kb.omnissa.com/s/article/2006985
• The Omnissa Horizon Cloud Service Team will post updates on our http://status.workspaceone.com until the maintenance is complete.

We appreciate your patience as we work to improve service reliability and enhance our systems.
Sep 16, 15:46 UTC

All Systems Operational

Scheduled Maintenance

Horizon Cloud Service First-Gen: Platform Infrastructure Upgrade - Maintenance Window: Friday, October 10, 2025, 18:00 UTC – Europe Region Oct 10, 2025 18:00-19:00 UTC

Horizon Cloud Service Next-Gen: Platform Infrastructure Upgrade - Maintenance Window: Sunday, October 12, 2025, 19:00 UTC – Europe Region. Oct 12, 2025 19:00-21:00 UTC

Horizon Cloud Service First-Gen: Platform Infrastructure Upgrade - Maintenance Window: Monday, October 13, 2025, 00:00 UTC – US Region Oct 13, 2025 00:00-01:00 UTC

Horizon Cloud Service Next-Gen: Platform Infrastructure Upgrade - Maintenance Window: Monday, October 13, 2025, 01:00 UTC – US Region. Oct 13, 2025 01:00-03:00 UTC

Horizon Cloud Service First-Gen: Platform Infrastructure Upgrade - Maintenance Window: Monday, October 13, 2025, 15:00 UTC – APAC Region Oct 13, 2025 15:00-16:00 UTC

Horizon Cloud Service Next-Gen: Platform Infrastructure Upgrade - Maintenance Window: Monday, October 13, 2025, 16:00 UTC – Japan Region. Oct 13, 2025 16:00-18:00 UTC

Omnissa Connect: Infrastructure Maintenance - United States Oct 14, 2025 10:00-11:00 UTC

Horizon Cloud Service First-Gen: Console Access Weekly Maintenance - Maintenance Window: Wednesday, October 15, 2025, 03:30 UTC - All Regions. Oct 15, 2025 03:30-06:30 UTC

Workspace ONE UEM: Windows AutoDiscovery Service Maintenance 16th October, 2025 / Global Oct 16, 2025 05:00-09:00 UTC

Workspace ONE Intelligence Maintenance: United States, Canada, Germany, United Kingdom, Ireland, Japan, Australia, Singapore, India (Full Region) Oct 18, 2025 03:30-07:30 UTC

Workspace ONE UEM: Monthly Data Center Maintenance October 18th, 2025 / GovCloud (Full Region) Oct 18, 2025 15:00-19:00 UTC

Workspace ONE Intelligence Maintenance: GovCloud (Full Region) Oct 18, 2025 16:00-20:00 UTC

Past Incidents

Horizon Cloud Service First-Gen: Platform Infrastructure Upgrade - Maintenance Window: Friday, October 10, 2025, 18:00 UTC – Europe Region Oct `10`, `2025` `18:00`-`19:00` UTC

Horizon Cloud Service Next-Gen: Platform Infrastructure Upgrade - Maintenance Window: Sunday, October 12, 2025, 19:00 UTC – Europe Region. Oct `12`, `2025` `19:00`-`21:00` UTC

Horizon Cloud Service First-Gen: Platform Infrastructure Upgrade - Maintenance Window: Monday, October 13, 2025, 00:00 UTC – US Region Oct `13`, `2025` `00:00`-`01:00` UTC

Horizon Cloud Service Next-Gen: Platform Infrastructure Upgrade - Maintenance Window: Monday, October 13, 2025, 01:00 UTC – US Region. Oct `13`, `2025` `01:00`-`03:00` UTC

Horizon Cloud Service First-Gen: Platform Infrastructure Upgrade - Maintenance Window: Monday, October 13, 2025, 15:00 UTC – APAC Region Oct `13`, `2025` `15:00`-`16:00` UTC

Horizon Cloud Service Next-Gen: Platform Infrastructure Upgrade - Maintenance Window: Monday, October 13, 2025, 16:00 UTC – Japan Region. Oct `13`, `2025` `16:00`-`18:00` UTC

Omnissa Connect: Infrastructure Maintenance - United States Oct `14`, `2025` `10:00`-`11:00` UTC

Horizon Cloud Service First-Gen: Console Access Weekly Maintenance - Maintenance Window: Wednesday, October 15, 2025, 03:30 UTC - All Regions. Oct `15`, `2025` `03:30`-`06:30` UTC

Workspace ONE UEM: Windows AutoDiscovery Service Maintenance 16th October, 2025 / Global Oct `16`, `2025` `05:00`-`09:00` UTC

Workspace ONE Intelligence Maintenance: United States, Canada, Germany, United Kingdom, Ireland, Japan, Australia, Singapore, India (Full Region) Oct `18`, `2025` `03:30`-`07:30` UTC

Workspace ONE UEM: Monthly Data Center Maintenance October 18th, 2025 / GovCloud (Full Region) Oct `18`, `2025` `15:00`-`19:00` UTC

Workspace ONE Intelligence Maintenance: GovCloud (Full Region) Oct `18`, `2025` `16:00`-`20:00` UTC