Omnissa Workspace ONE Status

All Systems Operational

Workspace ONE Assist - Germany Operational

Workspace ONE Assist - USA Operational

Workspace ONE Assist - Japan Operational

Workspace ONE Assist - Australia Operational

Workspace ONE Assist - UK Operational

Workspace ONE Assist - Canada Operational

Workspace ONE Email Notification Service 2-US Operational

Workspace ONE Email Notification Service 2-Germany Operational

Workspace ONE Email Notification Service 2-Japan Operational

Workspace ONE Email Notification Service 2-UK Operational

Workspace ONE Assist - Singapore Operational

Horizon Cloud Services Operational

AWS Cloud Control Plane - APAC Operational

Horizon Cloud Control Plane - Australia 2 Operational

Workspace ONE Intelligence Operational

Workspace ONE Data Center Console Access - US Operational

Workspace ONE Data Center Data Ingest - US Operational

Workspace ONE Data Center Console Access - DE Operational

Workspace ONE Data Center Data Ingest - DE Operational

Workspace ONE Data Center Console Access - EMEA Operational

Workspace ONE Data Center Data Ingest - EMEA Operational

Workspace ONE Data Center Console Access - Australia Operational

Workspace ONE Data Center Data Ingest - Australia Operational

Workspace ONE Data Center Console Access - Canada Operational

Workspace ONE Data Center Data Ingest - Canada Operational

Workspace ONE Data Center Console Access - APAC Operational

Workspace ONE Data Center Data Ingest - APAC Operational

Workspace ONE Data Center Console Access - London Operational

Workspace ONE Data Center Data Ingest - London Operational

Workspace ONE Data Center Console Access - GovCloud Operational

Workspace ONE Data Center Data Ingest - GovCloud Operational

Workspace ONE Data Center Console Access - IN Operational

Workspace ONE Data Center Data Ingest - IN Operational

Workspace ONE Data Center Console Access - Singapore Operational

Workspace ONE Data Center Data Ingest - Singapore Operational

Workspace ONE UEM Operational

Workspace ONE UEM - USA Operational

Workspace ONE UEM - Germany Operational

Workspace ONE UEM - Japan Operational

Workspace ONE UEM - UK Operational

Workspace ONE UEM - Australia Operational

Workspace ONE UEM - Canada Operational

Workspace ONE UEM - Singapore Operational

Cloud Notification Services (for ENS) - Global Operational

My Workspace ONE - Global Operational

App Wrapping Operational

AWCP (for APNs) - Global Operational

SMTP UEM - USA Operational

Workspace ONE UEM - India Operational

Auto-Discovery - USA Operational

VMware Seeded Apps (Workspace One Launcher) - Global Operational

Workspace ONE UEM - GovCloud Operational

Cloud Notification Service (For ENS) - GovCloud Operational

SMTP - GovCloud Operational

Workspace ONE Email Notification Service 2 - GovCloud Operational

Console Access (Horizon Cloud Admin Console) Operational

Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) Operational

Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) 2 Operational

Console Access (Horizon Cloud Admin Console) – AP Japan East Operational

Console Access (Horizon Cloud Admin Console) – EU UK South (London) Operational

Console Access (Horizon Cloud Admin Console) – EU North (Ireland) 2 Operational

Console Access (Horizon Cloud Admin Console) – EU North (Ireland) Operational

Console Access (Horizon Cloud Admin Console) – US West 2 Operational

Console Access (Horizon Cloud Admin Console) – US North Central (Illinois) Operational

Console Access (Horizon Cloud Admin Console) – Germany West Central (Frankfurt) Operational

Horizon Cloud Universal Broker Operational

Horizon Cloud Universal Broker - USA Operational

Horizon Cloud Universal Broker - Europe Operational

Horizon Cloud Universal Broker - APAC Operational

Workspace ONE Experience Workflows Operational

WS1 Experience Workflows-Canada Operational

WS1 Experience Workflows-Australia Operational

WS1 Experience Workflows-UK Operational

WS1 Experience Workflows-Ireland Operational

WS1 Experience Workflows-Germany Operational

WS1 Experience Workflows-US1 Operational

WS1 Experience Workflows-US2 Operational

WS1 Experience Workflows-US3 Operational

WS1 Experience Workflows-Preview Operational

Horizon Cloud Service Next-Gen Operational

Horizon Cloud Service Next-Gen - United States Operational

Horizon Cloud Service Next-Gen - Germany Operational

Horizon Cloud Service Next-Gen - Ireland Operational

Horizon Cloud Service Next-Gen - Japan Operational

Universal Console - US Operational

Universal Console - Ireland Operational

Universal Console - Japan Operational

Horizon Portal - Broker - US Operational

Horizon Portal - Broker - Ireland Operational

Horizon Portal - Broker - Japan Operational

Edge Hub - US Operational

Edge Hub - Ireland Operational

Edge Hub - Japan Operational

VM Hub - US Operational

VM Hub - Germany Operational

VM Hub - UK Operational

VM Hub - Ireland Operational

VM Hub - Australia Operational

VM Hub - Japan Operational

Regional Data Shard - US Operational

Regional Data Shard - Germany Operational

Regional Data Shard - UK Operational

Regional Data Shard - Ireland Operational

Regional Data Shard - Japan Operational

Regional Data Shard - Australia Operational

VM Hub - India Operational

Regional Data Shard - India Operational

getwsone.com Operational

Workspace ONE Access Operational

Workspace ONE Access - US1 Operational

Workspace ONE Access - US2 Operational

Workspace ONE Access - US3 Operational

Workspace ONE Access - Germany Operational

Workspace ONE Access - Ireland Operational

Workspace ONE Access - UK Operational

Workspace ONE Access - Japan Operational

Workspace ONE Access - Australia Operational

Workspace ONE Access - Canada Operational

Workspace ONE Access - GovCloud Operational

Workspace ONE Access - India Operational

Workspace ONE Access - Singapore Operational

Workspace ONE Hub Services Catalog Operational

Workspace ONE Hub Services Catalog - US1 Operational

Workspace ONE Hub Services Catalog - US2 Operational

Workspace ONE Hub Services Catalog - US3 Operational

Workspace ONE Hub Services Catalog - Germany Operational

Workspace ONE Hub Services Catalog - Ireland Operational

Workspace ONE Hub Services Catalog -UK Operational

Workspace ONE Hub Services Catalog - Japan Operational

Workspace ONE Hub Services Catalog - Australia Operational

Workspace ONE Hub Services Catalog - Canada Operational

Workspace ONE Hub Services - GovCloud Operational

Workspace ONE Hub Services Catalog - India Operational

Workspace ONE Hub Services Catalog - Singapore Operational

Cloud Services - US Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Workspace ONE UEM: Data Center Monthly Maintenance November 22, 2024 / GOVCLOUD (Full Region) Nov 22, 2024 02:00-06:00 UTC

Workspace ONE UEM is scheduled to undergo maintenance on November 22, 2024.

Maintenance Window:
• Start: Friday, November 22, 2024, 02:00 UTC
• End: Friday November 22, 2024, 06:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on Nov 19, 2024 - 19:50 UTC

Workspace ONE UEM: Preventative Maintenance November 23, 2024/ USA (Partial Region) Nov 23, 2024 02:00-08:00 UTC

Workspace ONE UEM is scheduled to undergo maintenance.

Maintenance Window:
Start: Saturday, November 23, 2024, 02:00 UTC
End: Saturday, November 23, 2024, 08:00 UTC

Change:
Emergency Preventative Server Infrastructure Maintenance

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
No actions required before or after the change.

Downtime: No downtime expected

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.
Posted on Nov 20, 2024 - 05:53 UTC

Workspace ONE UEM: Monthly Data Center Maintenance November 23rd, 2024 / GovCloud (Full Region) Nov 23, 2024 16:00-20:00 UTC

Workspace ONE UEM is scheduled to undergo maintenance on November 23rd, 2024.

Maintenance Window:
• Start: Saturday, November 23rd, 2024, 16:00 UTC
• End: Saturday, November 23rd, 2024, 20:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on Nov 08, 2024 - 02:08 UTC

Horizon Cloud Service Next-Gen: Data Center Maintenance - Maintenance Window: Sunday, November 24, 2024, 01:00 UTC – Europe region. Nov 24, 2024 01:00-05:00 UTC

Horizon Cloud Service Next-Gen is going to perform a Data Center Maintenance in Europe region during the below maintenance window.

Maintenance Window:
• Start: Sunday, November 24, 2024, 01:00 UTC
• End: Sunday, November 24, 2024, 05:00 UTC

Impact:
• Possible degradation in service performance / increase in latency for administrators while accessing Administration Console.
• Potential intermittent access issues to those end users who will be trying to access their desktop/ applications, however, retry should succeed.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Posted on Nov 19, 2024 - 05:22 UTC

Workspace ONE UEM: Preventative Maintenance November 24, 2024/ USA (Partial Region) Nov 24, 2024 02:00-08:00 UTC

Workspace ONE UEM is scheduled to undergo maintenance.

Maintenance Window:
Start: Sunday, November 24, 2024, 02:00 UTC
End: Sunday, November 24, 2024, 08:00 UTC

Change:
Emergency Preventative Server Infrastructure Maintenance

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
No actions required before or after the change.

Downtime: No downtime expected

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.
Posted on Nov 20, 2024 - 06:03 UTC

Workspace ONE Hub Services Certificate Rotation in India (Full Region) Nov 25, 2024 18:00-18:30 UTC

Workspace ONE Hub Services will be replacing the TLS certificate for domain in.cns.vmwservices.com. See Workspace ONE Access SaaS TLS certificates renewal and replacement process (https://kb.vmware.com/s/article/88153) for additional information.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Posted on Nov 20, 2024 - 17:22 UTC

Horizon Cloud Service First-Gen: Console Access Weekly Maintenance - Maintenance Window: Wednesday, November 27, 2024, 03:30 UTC - All Regions. Nov 27, 2024 03:30-06:30 UTC

Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:
• Start: Wednesday, November 27, 2024, 03:30 UTC
• End: Wednesday, November 27, 2024, 06:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Posted on Nov 20, 2024 - 15:35 UTC

Workspace ONE Hub Services Certificate Rotation in United States (Partial Region) Dec 4, 2024 04:00-05:00 UTC

Workspace ONE Hub Services will be replacing the TLS certificate for domain prod.cns.vmwservices.com. See Workspace ONE Access SaaS TLS certificates renewal and replacement process (https://kb.vmware.com/s/article/88153) for additional information.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Posted on Nov 20, 2024 - 17:30 UTC

Workspace ONE UEM: Datacenter Maintenance Dec 12th, 2024 / FedRAMP (Full Region) Dec 12, 2024 16:00-20:00 UTC

Workspace ONE UEM is scheduled to undergo maintenance on Dec 12 2024.

Maintenance Window:
• Start: Thursday, Dec 12 2024, 04:00 UTC
• End: Thursday, Dec 12 2024, 08:00 UTC

Change:
2024 FedRAMP Contingency Plan Test

Customer Impact:
All SaaS hosted websites will be available but end-users and administrators may experience latency and intermittent time outs.

• Administrators will be able to login to the VMware Workspace ONE Console
• End-Users will be able to enroll new devices
• End-Users will be able to access the App Catalog to install applications
• End-Users will be able to access the Self Service portal, any commands initiated by the end user may be processed slower than usual
• End-Users will be able to check-in/check-out devices
• Administrator access to Workspace ONE Access is not impacted

VMware Workspace ONE recommends customers avoid planning roll outs during planned maintenance windows to avoid unexpected disruptions. Existing device configurations (e.g. email/profiles/application access/etc.) will not be impacted during this time.

Downtime:
0 minutes (on average)

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.
Posted on Nov 13, 2024 - 22:09 UTC

Past Incidents

Nov 20, 2024

Horizon Cloud Service First-Gen: Console Access Weekly Maintenance - Maintenance Window: Wednesday, November 20, 2024, 03:30 UTC - All Regions.

Completed - Horizon Cloud Service Console Access Weekly Maintenance is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Nov 20, 04:47 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 03:30 UTC

Scheduled - Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:
• Start: Wednesday, November 20, 2024, 03:30 UTC
• End: Wednesday, November 20, 2024, 06:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Nov 13, 15:35 UTC

Nov 19, 2024

Horizon Cloud Service First-Gen: AKS and Istio Cluster Version Upgrade - Maintenance Window: Tuesday, November 19, 2024, 20:00 UTC – Europe Region.

Completed - Horizon Cloud Service First-Gen AKS and Istio Cluster Version Upgrade is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Nov 19, 23:38 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 20:00 UTC

Scheduled - Horizon Cloud Service First-Gen is going to perform a maintenance on AKS and Istio clusters to upgrade its version in Europe Region during the below maintenance window.

Maintenance Window:
• Start: Tuesday, November 19, 2024, 20:00 UTC
• End: Wednesday, November 20, 2024, 01:00 UTC

Impact:
• Possible degradation in service performance / increase in latency for administrators while accessing Administration Console.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Nov 11, 18:42 UTC

Nov 18, 2024

Workspace ONE UEM: Datacenter Maintenance Nov 22nd, 2024 / FedRAMP (Full Region)

Completed - The scheduled maintenance has been canceled, and will be re-scheduled in due-course.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.
Nov 18, 16:24 UTC

Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on Nov 22 2024.

Maintenance Window:
• Start: Friday, Nov 22 2024, 02:00 UTC
• End: Friday, Nov 22 2024, 06:00 UTC

Change:
AVI upgrade

Customer Impact:
All SaaS hosted websites will be available but end-users and administrators may experience latency and intermittent time outs.

• Administrators will be able to login to the Omnissa Workspace ONE Console
• End-Users will be able to enroll new devices
• End-Users will be able to access the App Catalog to install applications
• End-Users will be able to access the Self Service portal, any commands initiated by the end user may be processed slower than usual
• End-Users will be able to check-in/check-out devices
• Administrator access to Workspace ONE Access is not impacted

Omnissa Workspace ONE recommends customers avoid planning roll outs during planned maintenance windows to avoid unexpected disruptions. Existing device configurations (e.g. email/profiles/application access/etc.) will not be impacted during this time.

Downtime:
0 minutes (on average)

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Nov 15, 21:06 UTC

Nov 17, 2024

Workspace ONE Intelligence Maintenance: Australia, GovCloud, India, Ireland, Singapore, United Kingdom (Full Region)

Completed - The scheduled maintenance has been completed.
Nov 17, 11:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 03:30 UTC

Scheduled - Workspace ONE Intelligence will perform routine maintenance in Australia, GovCloud, India, Ireland, Singapore, and the United Kingdom.

During maintenance, customers can expect the following:

- Data submitted to Intelligence may take longer than normal to appear in the UI, be included in reports, or be processed by automation rules

The Workspace ONE Intelligence team will provide additional status page updates while the maintenance is in progress.
Nov 1, 23:31 UTC

Nov 16, 2024

Workspace ONE Intelligence Maintenance: Canada, Germany, Japan (Full Region)

Completed - The scheduled maintenance has been completed.
Nov 16, 11:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 03:30 UTC

Scheduled - Workspace ONE Intelligence will perform routine maintenance in Canada, Germany, and Japan.

During maintenance, customers can expect the following:

- Data submitted to Intelligence may take longer than normal to appear in the UI, be included in reports, or be processed by automation rules

The Workspace ONE Intelligence team will provide additional status page updates while the maintenance is in progress.
Nov 1, 23:27 UTC

Workspace ONE Intelligence Maintenance: United States (Partial Region)

Completed - The scheduled maintenance has been completed.
Nov 16, 11:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 03:30 UTC

Scheduled - Workspace ONE Intelligence will perform routine maintenance in the United States.

Only customers using the NA1 instance will be affected.

During maintenance, customers can expect the following:

- Data submitted to Intelligence may take longer than normal to appear in the UI, be included in reports, or be processed by automation rules

The Workspace ONE Intelligence team will provide additional status page updates while the maintenance is in progress.
Nov 1, 23:23 UTC

Workspace ONE UEM: Hypervisor Infrastructure Maintenance (Wave 2) November 16, 2024/ USA (Partial Region)

Completed - Scheduled maintenance has been canceled.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.
Nov 16, 03:36 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 02:01 UTC

Scheduled - Workspace ONE UEM is scheduled to undergo maintenance.

Maintenance Window:
Start: Saturday, November 16, 2024, 02:00 UTC
End: Saturday, November 16, 2024, 08:00 UTC

Change:
Hypervisor infrastructure upgrade (Wave 2)

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
No actions required before or after the change.

Downtime: No downtime expected

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.
Nov 12, 19:36 UTC

Workspace ONE UEM: Hypervisor Infrastructure Maintenance (Wave 1) November 16, 2024/ USA (Partial Region)

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 02:00 UTC

Scheduled - Workspace ONE UEM is scheduled to undergo maintenance.

Maintenance Window:
Start: Saturday, November 16, 2024, 02:00 UTC
End: Saturday, November 16, 2024, 06:00 UTC

Change:
Hypervisor infrastructure upgrade (Wave 1)

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
No actions required before or after the change.

Downtime: No downtime expected

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.
Nov 12, 19:11 UTC

Nov 15, 2024

Workspace ONE Intelligence Maintenance: United States (Partial Region)

Completed - Workspace ONE Intelligence sandbox maintenance completed.
Nov 15, 09:56 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 04:30 UTC

Scheduled - Workspace ONE Intelligence will perform routine maintenance in the United States.

Only customers using the Sandbox instance will be affected.

During maintenance, customers can expect the following:

- Data submitted to Intelligence may take longer than normal to appear in the UI, be included in reports, or be processed by automation rules

The Workspace ONE Intelligence team will provide additional status page updates while the maintenance is in progress.
Nov 1, 23:19 UTC

Nov 14, 2024

Workspace ONE Assist team has scheduled a maintenance activity on Japan region

Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE Assist.

Please visit support.workspaceone.com if you need additional assistance.
Nov 14, 19:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 16:00 UTC

Scheduled - Workspace ONE Assist Maintenance Window on Production:
• Start: Thursday, November 14th 2024, 12:00PM EDT
• End: Thursday, November 14th 2024, 16:00PM EDT

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• Omnissa will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
Omnissa Workspace ONE Assist Team
Oct 9, 18:26 UTC

Workspace ONE Access and Hub Services: Errors / (All) (Full Region)

Resolved - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support.
Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Nov 14, 12:00 UTC

Identified - Workspace ONE Access and Hub Services continues to experience issues.
Operations teams have identified the issue and are working to resolve it.
Nov 14, 11:45 UTC

Investigating - Workspace ONE Access and Hub Services is investigating reports of issues in all domains. We will provide more information shortly.
Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Nov 14, 11:00 UTC

Horizon Cloud Service Next-Gen: AKS and Istio Cluster Version Upgrade - Maintenance Window: Friday, November 15, 2024, 04:00 UTC – US Region

Completed - The scheduled maintenance has been canceled. We will keep you posted with the new schedule once we have an update.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Nov 14, 01:15 UTC

Scheduled - Horizon Cloud Service Next-Gen is going to perform a maintenance on AKS and Istio clusters to upgrade its version in US region during the below maintenance window.

Maintenance Window:
• Start: Friday, November 15, 2024, 04:00 UTC
• End: Friday, November 15, 2024, 12:00 UTC

Impact:
• Possible degradation in service performance / increase in latency for administrators while accessing Administration Console.
• Potential intermittent access issues to those end users who will be trying to access their desktop/ applications, however, retry should succeed.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Oct 31, 23:07 UTC

Nov 13, 2024

Horizon Cloud Service Next-Gen: AKS and Istio Cluster Version Upgrade - Maintenance Window: Wednesday, November 13, 2024, 20:00 UTC – Europe region

Update - The scheduled maintenance has been canceled. We will keep you posted with the new schedule once we have an update.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Nov 13, 20:23 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 20:00 UTC

Scheduled - Horizon Cloud Service Next-Gen is going to perform a maintenance on AKS and Istio clusters to upgrade its version in Europe region during the below maintenance window.

Maintenance Window:
• Start: Wednesday, November 13, 2024, 20:00 UTC
• End: Thursday, November 14, 2024, 04:00 UTC

Impact:
• Possible degradation in service performance / increase in latency for administrators while accessing Administration Console.
• Potential intermittent access issues to those end users who will be trying to access their desktop/ applications, however, retry should succeed.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Oct 31, 22:29 UTC

Horizon Cloud Service First-Gen: Console Access Weekly Maintenance - Maintenance Window: Wednesday, November 13, 2024, 03:30 UTC - All Regions.

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 03:30 UTC

Scheduled - Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:
• Start: Wednesday, November 13, 2024, 03:30 UTC
• End: Wednesday, November 13, 2024, 06:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Nov 6, 15:38 UTC

Nov 12, 2024

Horizon Cloud Service Next-Gen: AKS and Istio Cluster Version Upgrade - Maintenance Window: Tuesday, November 12, 2024, 14:00 UTC –Japan/Australia Region

Completed - Horizon Cloud Service Next-Gen AKS and Istio Cluster Version Upgrade is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Nov 12, 20:40 UTC

Update - We need 3 hours of extension to complete this maintenance.

We apologize for the inconvenience.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Nov 12, 17:52 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 14:00 UTC

Scheduled - Horizon Cloud Service Next-Gen is going to perform a maintenance on AKS and Istio clusters to upgrade its version in Japan/Australia region during the below maintenance window.

Maintenance Window:

• Start: Tuesday, November 12, 2024, 14:00 UTC
• End: Tuesday, November 12, 2024, 19:00 UTC

Impact:

• Possible degradation in service performance / increase in latency for administrators while accessing Administration Console.
• Potential intermittent access issues to those end users who will be trying to access their desktop/ applications, however, retry should succeed.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Oct 31, 22:30 UTC

Workspace ONE UEM: AWCP Maintenance November 12th, 2024 / Global

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 10:00 UTC

Scheduled - The AirWatch Certificate Portal (AWCP) is scheduled to undergo maintenance on November 12th, 2024.

Maintenance Window:
• Start: Tuesday, November 12, 2024, 10:00 UTC
• End: Tuesday, November 12, 2024, 12:00 UTC

Change: AWCP Maintenance

Customer Impact:
During this maintenance,
• Workspace ONE UEM Services will remain online and available throughout this maintenance
• Customer Administrators cannot generate/renew their Apple Push Notification (APNS) certificate for MDM via the UEM Admin Console
• Customer Administrators cannot register/unregister Android Enterprise (EMM) Tenant with managed Google domain accounts (G-Suite) via the UEM Admin Console
• Azure Active Directory based enrollment for device end-users will be temporarily unavailable

No actions are required before or after the change.

Downtime: No downtime expected

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Nov 11, 17:20 UTC

Workspace ONE Assist team has scheduled a maintenance activity on Canada region

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 06:00 UTC

Scheduled - Workspace ONE Assist Maintenance Window on Production:
• Start: Tuesday, November 12th, 2024 01:00AM EDT
• End: Tuesday, November 12th, 2024 05:00AM EDT

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• Omnissa will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
Omnissa Workspace ONE Assist Team
Oct 9, 18:43 UTC

Nov 11, 2024

Workspace ONE UEM: AWCP Maintenance November 11th, 2024 / Global

Update - The scheduled maintenance has been rolled back, and all systems are online and functional.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.
Nov 11, 11:30 UTC

Completed - The scheduled maintenance has been completed.
Nov 11, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 10:00 UTC

Scheduled - The AirWatch Certificate Portal (AWCP) is scheduled to undergo maintenance on November 11, 2024.

Maintenance Window:
• Start: Day, November 11, 2024, 10:00 UTC
• End: Day, November 11, 2024, 11:00 UTC

Change: AWCP Maintenance

Customer Impact:
During this maintenance,
• Workspace ONE UEM Services will remain online and available throughout this maintenance
• Customer Administrators cannot generate/renew their Apple Push Notification (APNS) certificate for MDM via the UEM Admin Console
• Customer Administrators cannot register/unregister Android Enterprise (EMM) Tenant with managed Google domain accounts (G-Suite) via the UEM Admin Console
• Azure Active Directory based enrollment for device end-users will be temporarily unavailable

No actions are required before or after the change.

Downtime: No downtime expected

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Nov 8, 14:35 UTC

Workspace ONE Access and Hub Services: Errors / (All) (Full Region)

Update - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support.
Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Nov 11, 07:52 UTC

Update - Workspace ONE Access and Hub Services continues to experience issues.
Operations teams are actively investigating and troubleshooting the issues.
Nov 11, 07:03 UTC

Update - Workspace ONE Access and Hub Services has noted partial recovery with service in all commercial accounts.
Operations teams continue to actively work towards complete recovery.
Nov 11, 06:54 UTC

Update - Workspace ONE Access and Hub Services continues to experience issues.
Operations teams have identified the issue we are working to resolve it.
Nov 11, 06:52 UTC

Identified - Workspace ONE Access and Hub Services is investigating reports of issues in all domains. We will provide more information shortly.
Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Nov 11, 06:47 UTC

Nov 10, 2024

Workspace ONE UEM: Monthly Data Center Maintenance November 10th, 2024 / USA (Full Region)

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 02:00 UTC

Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on November 10th, 2024

Maintenance Window:
• Start: Sunday, November 10th, 2024, 2:00 UTC
• End: Sunday, November 10th, 2024, 6:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Oct 25, 02:37 UTC

Nov 9, 2024

Workspace ONE UEM: Monthly Data Center Maintenance November 9th, 2024 / Canada (Full Region)

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 02:00 UTC

Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on November 9th, 2024.

Maintenance Window:
• Start: Saturday, November 9th, 2024, 2:00 UTC
• End: Saturday, November 9th, 2024, 6:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Oct 25, 02:27 UTC

Workspace ONE UEM: Monthly Data Center Maintenance November 9th, 2024 / Germany (Full Region)

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 02:01 UTC

Workspace ONE UEM: Monthly Data Center Maintenance November 9th, 2024 / United Kingdom (Full Region)

Update - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.
Nov 9, 05:33 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 02:00 UTC

Nov 8, 2024

Horizon Cloud Service First-Gen: AKS and Istio Cluster Version Upgrade - Maintenance Window: Friday, November 08, 2024, 14:00 UTC – APAC Region

Update - We need 2 hours of extension to complete this maintenance.

We apologize for the inconvenience.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Nov 8, 18:57 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 14:00 UTC

Scheduled - Horizon Cloud Service First-Gen is going to perform a maintenance on AKS and Istio clusters to upgrade its version in APAC Region during the below maintenance window.

Maintenance Window:
• Start: Friday, November 08, 2024, 14:00 UTC
• End: Friday, November 08, 2024, 19:00 UTC

Impact:
• Possible degradation in service performance / increase in latency

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/6000005).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Oct 31, 04:21 UTC

Workspace ONE UEM: Monthly Data Center Maintenance November 8th, 2024 / Japan (Full Region)

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 16:01 UTC

Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on November 8th, 2024

Maintenance Window:
• Start: Friday, November 8th, 2024, 16:00 UTC
• End: Friday, November 8th, 2024, 20:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Oct 25, 02:13 UTC

Workspace ONE UEM: Monthly Data Center Maintenance November 8th, 2024 / Australia (Full Region)

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 16:01 UTC

Workspace ONE UEM: Monthly Data Center Maintenance November 8th, 2024 / India (Full Region)

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 16:00 UTC

Workspace ONE UEM: Monthly Data Center Maintenance November 8th, 2024 / Singapore (Full Region)

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 16:00 UTC

Workspace ONE UEM: Performance issues / United States (Partial Region)

Resolved - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support. Operations teams will continue to monitor system performance levels and investigate the root cause of the issue.

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Nov 8, 10:07 UTC

Monitoring - Omnissa Workspace ONE has noted improved stability with SaaS environments.

Operations teams continue to actively work towards complete recovery.
Nov 8, 10:02 UTC

Identified - Omnissa Workspace ONE is investigating reports of performance issues with SaaS environments.

Operations teams have identified the issue with database infrastructure and are actively working to resolve it.

My Workspace ONE portal has been updated for customers affected by this event.

Please check the myWorkspace ONE portal to confirm if your environment is affected by this event.

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Nov 8, 09:55 UTC

Workspace ONE Assist team has scheduled a maintenance activity on UK region

Completed - The scheduled maintenance has been completed.
Nov 8, 07:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 01:00 UTC

Scheduled - Workspace ONE Assist Maintenance Window on Production:
• Start: Thursday, November 7th, 2024 08:00PM EDT
• End: Thursday, November 8th, 2024 02:00AM EDT

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• Omnissa will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
Omnissa Workspace ONE Assist Team
Oct 9, 18:40 UTC

Horizon Cloud Service First-Gen: AKS and Istio Cluster Version Upgrade - Maintenance Window: Friday, November 08, 2024, 04:00 UTC – US Region

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 04:00 UTC

Scheduled - Horizon Cloud Service First-Gen is going to perform a maintenance on AKS and Istio clusters to upgrade its version in US Region during the below maintenance window.

Maintenance Window:
• Start: Friday, November 08, 2024, 04:00 UTC
• End: Friday, November 08, 2024, 09:00 UTC

Impact:
• Possible degradation in service performance / increase in latency

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/6000005).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Oct 31, 04:09 UTC

Nov 7, 2024

Workspace ONE Access and Hub Services: Application Launch Issues / GovCloud (Full Region)

Resolved - Workspace ONE Access and Hub Services has found issues with login and launching applications in access.gc.workspaceone-gov.com.

These issues are now resolved. We apologize for the inconvenience and thank you for your patience and continued support.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Nov 7, 20:22 UTC

Workspace ONE Assist team has scheduled a maintenance activity on Singapore region

Completed - The scheduled maintenance has been completed.
Nov 7, 20:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 16:00 UTC

Scheduled - Workspace ONE Assist Maintenance Window on Production:
• Start: Thursday, November 7th, 2024 12:00PM EDT
• End: Thursday, November 7th, 2024 16:00PM EDT

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• Omnissa will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
Omnissa Workspace ONE Assist Team
Oct 9, 18:35 UTC

Nov 6, 2024

Horizon Cloud Service First-Gen: AKS and Istio Cluster Version Upgrade - Maintenance Window: Wednesday, November 06, 2024, 14:00 UTC – Europe Region

Completed - The scheduled maintenance has been cancelled. We will keep you posted with the new schedule once we have an update.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Nov 6, 11:09 UTC

Scheduled - Horizon Cloud Service First-Gen is going to perform a maintenance on AKS and Istio clusters to upgrade its version in Europe Region during the below maintenance window.

Maintenance Window:
• Start: Wednesday, November 06, 2024, 14:00 UTC
• End: Wednesday, November 06, 2024, 19:00 UTC

Impact:
• Possible degradation in service performance / increase in latency

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/6000005).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Oct 31, 03:53 UTC

Horizon Cloud Service First-Gen: Console Access Weekly Maintenance - Maintenance Window: Thursday, November 7, 2024, 03:30 UTC - All Regions.

Scheduled - Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:
• Start: Thursday, November 7, 2024, 03:30 UTC
• End: Thursday, November 7, 2024, 06:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/6000005).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Oct 30, 17:57 UTC