All Systems Operational

Workspace ONE Assist - Germany Operational
Workspace ONE Assist - USA Operational
Workspace ONE Assist - Japan Operational
Workspace ONE Assist - Australia Operational
Workspace ONE Assist - UK Operational
Workspace ONE Assist - Canada Operational
Workspace ONE Email Notification Service 2-US Operational
Workspace ONE Email Notification Service 2-Germany Operational
Workspace ONE Email Notification Service 2-Japan Operational
Workspace ONE Email Notification Service 2-UK Operational
Workspace ONE Assist - Singapore Operational
Horizon Cloud Services Operational
AWS Cloud Control Plane - APAC Operational
Horizon Cloud Control Plane - Australia 2 Operational
Workspace ONE Intelligence Operational
Console Access - United States Operational
Data Ingest - United States Operational
Console Access - Germany Operational
Data Ingest - Germany Operational
Console Access - Ireland Operational
Data Ingest - Ireland Operational
Console Access - Australia Operational
Data Ingest - Australia Operational
Console Access - Canada Operational
Data Ingest - Canada Operational
Console Access - Japan Operational
Data Ingest - Japan Operational
Console Access - United Kingdom Operational
Data Ingest - United Kingdom Operational
Console Access - GovCloud Operational
Data Ingest - GovCloud Operational
Console Access - India Operational
Data Ingest - India Operational
Console Access - Singapore Operational
Data Ingest - Singapore Operational
Workspace ONE UEM Operational
Workspace ONE UEM - USA Operational
Workspace ONE UEM - Germany Operational
Workspace ONE UEM - Japan Operational
Workspace ONE UEM - UK Operational
Workspace ONE UEM - Australia Operational
Workspace ONE UEM - Canada Operational
Workspace ONE UEM - Singapore Operational
Cloud Notification Services (for ENS) - Global Operational
My Workspace ONE - Global Operational
App Wrapping Operational
AWCP (for APNs) - Global Operational
SMTP UEM - USA Operational
Workspace ONE UEM - India Operational
Auto-Discovery - USA Operational
VMware Seeded Apps (Workspace One Launcher) - Global Operational
Workspace ONE UEM - GovCloud Operational
Cloud Notification Service (For ENS) - GovCloud Operational
SMTP - GovCloud Operational
Workspace ONE Email Notification Service 2 - GovCloud Operational
Console Access (Horizon Cloud Admin Console) Operational
Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) Operational
Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) 2 Operational
Console Access (Horizon Cloud Admin Console) – AP Japan East Operational
Console Access (Horizon Cloud Admin Console) – EU UK South (London) Operational
Console Access (Horizon Cloud Admin Console) – EU North (Ireland) 2 Operational
Console Access (Horizon Cloud Admin Console) – EU North (Ireland) Operational
Console Access (Horizon Cloud Admin Console) – US West 2 Operational
Console Access (Horizon Cloud Admin Console) – US North Central (Illinois) Operational
Console Access (Horizon Cloud Admin Console) – Germany West Central (Frankfurt) Operational
Horizon Cloud Universal Broker Operational
Horizon Cloud Universal Broker - USA Operational
Horizon Cloud Universal Broker - Europe Operational
Horizon Cloud Universal Broker - APAC Operational
Workspace ONE Experience Workflows Operational
WS1 Experience Workflows-Canada Operational
WS1 Experience Workflows-Australia Operational
WS1 Experience Workflows-UK Operational
WS1 Experience Workflows-Ireland Operational
WS1 Experience Workflows-Germany Operational
WS1 Experience Workflows-US1 Operational
WS1 Experience Workflows-US2 Operational
WS1 Experience Workflows-US3 Operational
WS1 Experience Workflows-Preview Operational
Horizon Cloud Service Next-Gen Operational
Horizon Cloud Service Next-Gen - United States Operational
Horizon Cloud Service Next-Gen - Germany Operational
Horizon Cloud Service Next-Gen - Ireland Operational
Horizon Cloud Service Next-Gen - Japan Operational
Universal Console - US Operational
Universal Console - Ireland Operational
Universal Console - Japan Operational
Horizon Portal - Broker - US Operational
Horizon Portal - Broker - Ireland Operational
Horizon Portal - Broker - Japan Operational
Edge Hub - US Operational
Edge Hub - Ireland Operational
Edge Hub - Japan Operational
VM Hub - US Operational
VM Hub - Germany Operational
VM Hub - UK Operational
VM Hub - Ireland Operational
VM Hub - Australia Operational
VM Hub - Japan Operational
Regional Data Shard - US Operational
Regional Data Shard - Germany Operational
Regional Data Shard - UK Operational
Regional Data Shard - Ireland Operational
Regional Data Shard - Japan Operational
Regional Data Shard - Australia Operational
VM Hub - India Operational
Regional Data Shard - India Operational
getwsone.com Operational
Workspace ONE Access Operational
Workspace ONE Access - US1 Operational
Workspace ONE Access - US2 Operational
Workspace ONE Access - US3 Operational
Workspace ONE Access - Germany Operational
Workspace ONE Access - Ireland Operational
Workspace ONE Access - UK Operational
Workspace ONE Access - Japan Operational
Workspace ONE Access - Australia Operational
Workspace ONE Access - Canada Operational
Workspace ONE Access - GovCloud Operational
Workspace ONE Access - India Operational
Workspace ONE Access - Singapore Operational
Workspace ONE Hub Services Catalog Operational
Workspace ONE Hub Services Catalog - US1 Operational
Workspace ONE Hub Services Catalog - US2 Operational
Workspace ONE Hub Services Catalog - US3 Operational
Workspace ONE Hub Services Catalog - Germany Operational
Workspace ONE Hub Services Catalog - Ireland Operational
Workspace ONE Hub Services Catalog -UK Operational
Workspace ONE Hub Services Catalog - Japan Operational
Workspace ONE Hub Services Catalog - Australia Operational
Workspace ONE Hub Services Catalog - Canada Operational
Workspace ONE Hub Services - GovCloud Operational
Workspace ONE Hub Services Catalog - India Operational
Workspace ONE Hub Services Catalog - Singapore Operational
Omnissa Connect Operational
Omnissa Connect - US Operational
Workspace ONE Assist - India Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Workspace ONE UEM and Assist: Monthly Data Center Maintenance July 11th, 2025 / Australia (Full Region) Jul 11, 2025 15:00-19:00 UTC

Workspace ONE UEM and Assist are scheduled to undergo maintenance on July 11th, 2025

Maintenance Window:
• Start: Friday, July 11th, 2025, 15:00 UTC
• End: Friday, July 11th, 2025, 19:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on Jun 23, 2025 - 05:46 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance July 11th, 2025 / Singapore (Full Region) Jul 11, 2025 15:00-19:00 UTC

Workspace ONE UEM and Assist are scheduled to undergo maintenance on July 11th, 2025

Maintenance Window:
• Start: Friday, July 11th, 2025, 15:00 UTC
• End: Friday, July 11th, 2025, 19:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on Jun 23, 2025 - 06:02 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance July 11th, 2025 / India (Full Region) Jul 11, 2025 15:00-19:00 UTC

Workspace ONE UEM and Assist are scheduled to undergo maintenance on July 11th, 2025

Maintenance Window:
• Start: Friday, July 11th, 2025, 15:00 UTC
• End: Friday, July 11th, 2025, 19:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on Jun 23, 2025 - 05:40 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance July 11th, 2025 / Japan (Full Region) Jul 11, 2025 15:00-19:00 UTC

Workspace ONE UEM and Assist are scheduled to undergo maintenance on July 11th, 2025

Maintenance Window:
• Start: Friday, July 11th, 2025, 15:00 UTC
• End: Friday, July 11th, 2025, 19:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on Jun 23, 2025 - 05:43 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance July 12th, 2025 / Germany (Full Region) Jul 12, 2025 01:00-05:00 UTC

Workspace ONE UEM and Assist are scheduled to undergo maintenance on July 12th, 2025.

Maintenance Window:
• Start: Saturday, July 12th, 2025, 1:00 UTC
• End: Saturday, July 12th, 2025, 5:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on Jun 23, 2025 - 06:09 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance July 12th, 2025 / United Kingdom (Full Region) Jul 12, 2025 01:00-05:00 UTC

Workspace ONE UEM and Assist are scheduled to undergo maintenance on July 12th, 2025.

Maintenance Window:
• Start: Saturday, July 12th, 2025, 1:00 UTC
• End: Saturday, July 12th, 2025, 5:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on Jun 23, 2025 - 06:12 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance July 12th, 2025 / Canada (Full Region) Jul 12, 2025 01:00-05:00 UTC

Workspace ONE UEM and Assist are scheduled to undergo maintenance on July 12th, 2025.

Maintenance Window:
• Start: Saturday, July 12th, 2025, 1:00 UTC
• End: Saturday, July 12th, 2025, 5:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on Jun 23, 2025 - 06:07 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance July 13th, 2025 / USA (Full Region) Jul 13, 2025 01:00-05:00 UTC

Workspace ONE UEM and Assist are scheduled to undergo maintenance on July 13th, 2025

Maintenance Window:
• Start: Sunday, July 13th, 2025, 1:00 UTC
• End: Sunday, July 13th, 2025, 5:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on Jun 23, 2025 - 06:14 UTC

Workspace ONE Assist team has scheduled a maintenance activity on Germany Region Jul 17, 2025 01:00-05:00 UTC

Workspace ONE Assist Maintenance Window on Production:
• Start: Thursday, July 17, 2025, 09:00 PM EDT
• End: Friday, July 18, 2025 01:00 AM EDT

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime in your environment.

Thanks for your patience.
Additional Information:
• Omnissa will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
Omnissa Workspace ONE Assist Team
Posted on Jul 08, 2025 - 05:30 UTC

Workspace ONE Assist team has scheduled a maintenance activity on USA Production Jul 17, 2025 05:00-09:00 UTC

Workspace ONE Assist Maintenance Window on Production:
• Start: Thursday, July, 17 2025 01:00AM EDT
• End: Thursday, July, 17 2025 05:00AM EDT

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• Omnissa will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
Omnissa Workspace ONE Assist Team
Posted on Jul 08, 2025 - 05:17 UTC

Workspace ONE UEM: Monthly Data Center Maintenance July 19th, 2025 / GovCloud (Full Region) Jul 19, 2025 15:00-19:00 UTC

Workspace ONE UEM is scheduled to undergo maintenance on July 19th, 2025.

Maintenance Window:
• Start: Saturday, July 19th, 2025, 15:00 UTC
• End: Saturday, July 19th, 2025, 19:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on Jun 23, 2025 - 06:17 UTC

Workspace ONE Assist team has scheduled a maintenance activity on Japan Production Jul 21, 2025 15:00-19:00 UTC

Workspace ONE Assist Maintenance Window on Production:
• Start: Monday, July, 21 2025 11:00AM EDT
• End: Monday, July, 21 2025 03:00PM EDT

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• Omnissa will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
Omnissa Workspace ONE Assist Team
Posted on Jul 08, 2025 - 05:24 UTC

Workspace ONE Assist team has scheduled a maintenance activity on Australia Production Jul 22, 2025 14:00-18:00 UTC

Workspace ONE Assist Maintenance Window on Production:
• Start: Tuesday, July, 22 2025 10:00AM EDT
• End: Tuesday, July, 22 2025 02:00PM EDT

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• Omnissa will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
Omnissa Workspace ONE Assist Team
Posted on Jul 08, 2025 - 05:43 UTC

Workspace ONE Intelligence Maintenance: GovCloud (Full Region) Jul 23, 2025 03:00-06:00 UTC

Workspace ONE Intelligence will perform routine maintenance in GovCloud.

During maintenance, Intelligence customers can expect the following:

- Data submitted to Intelligence may take longer than normal to appear in the UI, be included in reports, or be processed by Freestyle workflows.
- The Intelligence web console may not be accessible during this time.

The Workspace ONE Intelligence team will provide additional status page updates while the maintenance is in progress.
Posted on Jul 08, 2025 - 05:31 UTC

Workspace ONE Assist team has scheduled a maintenance activity on UK Production Jul 24, 2025 01:00-05:00 UTC

Workspace ONE Assist Maintenance Window on Production:
• Start: Wednesday, July, 23 2025 09:00PM EDT
• End: Thursday, July, 24 2025 01:00AM EDT

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• Omnissa will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
Omnissa Workspace ONE Assist Team
Posted on Jul 08, 2025 - 05:53 UTC

Workspace ONE Assist team has scheduled a maintenance activity on Singapore Production Jul 24, 2025 16:00-20:00 UTC

Workspace ONE Assist Maintenance Window on Production:
• Start: Thursday, July, 24 2025 12:00 EDT
• End: Thursday, July, 24 2025 16:00 EDT

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• Omnissa will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
Omnissa Workspace ONE Assist Team
Posted on Jul 08, 2025 - 05:39 UTC

Workspace ONE Assist team has scheduled a maintenance activity on Canada Production Jul 25, 2025 05:00-09:00 UTC

Workspace ONE Assist Maintenance Window on Production:
• Start: Friday, July 25, 2025, 01:00 AM EDT
• End: Friday, July 25, 2025, 05:00 AM EDT

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime in your environment.

Thanks for your patience.
Additional Information:
• Omnissa will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
Omnissa Workspace ONE Assist Team
Posted on Jul 08, 2025 - 05:46 UTC

Workspace ONE Assist team has scheduled a maintenance activity on India Production Jul 25, 2025 14:00-18:00 UTC

Workspace ONE Assist Maintenance Window on Production:
• Start: Friday, July, 25 2025 10:00 EDT
• End: Friday, July, 25 2025 14:00 EDT

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• Omnissa will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
Omnissa Workspace ONE Assist Team
Posted on Jul 08, 2025 - 05:52 UTC
Jul 9, 2025
Horizon Cloud Service First-Gen: Console Access Weekly Maintenance - Maintenance Window: Wednesday, July 09, 2025, 03:30 UTC - All Regions.
Completed - Horizon Cloud Service Console Access Weekly Maintenance is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Jul 9, 05:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 03:30 UTC
Scheduled - Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:
• Start: Wednesday, July 09, 2025, 03:30 UTC
• End: Wednesday, July 09, 2025, 06:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Jul 2, 15:36 UTC
Jul 8, 2025
Omnissa Access: Possible delays updating new user, group and entitlement changes / United States (Partial Region)
Resolved - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support.
Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Jul 8, 08:45 UTC
Monitoring - Omnissa Access completed actions to remediate the issues and confirm that the services are available.
We apologize for the inconvenience and thank you for your patience and continued support.
Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Jul 8, 08:33 UTC
Investigating - Omnissa Access is investigating possible delays in provisioning new users, group and entitlement changes in *.workspaceair.com. There may be limited or no service impact at this time.
Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Jul 8, 07:38 UTC
Jul 7, 2025
Horizon Cloud Service Next-Gen: Emergency Data Center Maintenance - Maintenance Window: Monday, July 07, 2025, 12:30 UTC - Japan region.
Completed - Horizon Cloud Service Next-Gen Emergency Data Center Maintenance is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Jul 7, 14:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 12:30 UTC
Scheduled - Horizon Cloud Service Next-Gen is going to perform an Emergency Data Center Maintenance in Japan region during the below maintenance window.

The Japan Horizon Data Center MQTT Server certificates will be updated to use a Public Certificate Authority signed certificate.

This maintenance is part of the updates outlined in the previously communicated knowledge base article: https://kb.omnissa.com/s/article/6000824

Maintenance Window:
• Start: Monday, July 07, 2025, 12:30 UTC
• End: Monday, July 07, 2025, 15:30 UTC

Impact:
• No impact on user sessions and connections.
• No impact on Azure & AWS edges.
• For Horizon8 edges, ongoing cloud managed Image import, clone and publish operations may experience intermittent failures during this maintenance. However, retry should succeed.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Jul 3, 15:47 UTC
Horizon Cloud Service Next-Gen: Emergency Data Center Maintenance - Maintenance Window: Monday, July 07, 2025, 08:30 UTC - US regions.
Completed - Horizon Cloud Service Next-Gen Emergency Data Center Maintenance is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Jul 7, 10:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 08:30 UTC
Scheduled - Horizon Cloud Service Next-Gen is going to perform an Emergency Data Center Maintenance in US region during the below maintenance window.

The US Horizon Data Center MQTT Server certificates will be updated to use a Public Certificate Authority signed certificate.

This maintenance is part of the updates outlined in the previously communicated knowledge base article: https://kb.omnissa.com/s/article/6000824

Maintenance Window:
• Start: Monday, July 07, 2025, 08:30 UTC
• End: Monday, July 07, 2025, 11:30 UTC

Impact:
• No impact on user sessions and connections.
• No impact on Azure & AWS edges.
• For Horizon8 edges, ongoing cloud managed Image import, clone and publish operations may experience intermittent failures during this maintenance. However, retry should succeed.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Jul 3, 15:49 UTC
Horizon Cloud Service Next-Gen: Emergency Data Center Maintenance - Maintenance Window: Monday, July 07, 2025, 05:00 UTC - Europe region.
Completed - Horizon Cloud Service Next-Gen Emergency Data Center Maintenance is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Jul 7, 05:52 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 05:00 UTC
Scheduled - Horizon Cloud Service Next-Gen is going to perform an Emergency Data Center Maintenance in Europe region during the below maintenance window.

The Europe Horizon Data Center MQTT Server certificates will be updated to use a Public Certificate Authority signed certificate.

This maintenance is part of the updates outlined in the previously communicated knowledge base article: https://kb.omnissa.com/s/article/6000824

Maintenance Window:
• Start: Monday, July 07, 2025, 05:00 UTC
• End: Monday, July 07, 2025, 08:00 UTC

Impact:
• No impact on user sessions and connections.
• No impact on Azure & AWS edges.
• For Horizon8 edges, ongoing cloud managed Image import, clone and publish operations may experience intermittent failures during this maintenance. However, retry should succeed.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Jul 3, 15:42 UTC
Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.

Jul 2, 2025
Horizon Cloud Service Next-Gen: Emergency Data Center Maintenance - Maintenance Window: Wednesday, July 02, 2025, 12:30 UTC- Japan, Australia, India regions.
Completed - Horizon Cloud Service Next-Gen Emergency Data Center Maintenance is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Jul 2, 17:33 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 12:30 UTC
Scheduled - Horizon Cloud Service Next-Gen is going to perform an Emergency Data Center Maintenance in Japan, Australia and India regions during the below maintenance window.

The Japan, Australia and India Regional MQTT Server certificates will be updated to use a Public Certificate Authority for signing.

This maintenance is part of the updates outlined in the previously communicated knowledge base article:
Knowledge BasHorizon Cloud Service transition to Omnissa (6000824)e (https://kb.omnissa.com/s/article/6000824)

Maintenance Window:
• Start: Wednesday, July 02, 2025, 12:30 UTC
• End: Wednesday, July 02, 2025, 20:30 UTC

Impact:
• Virtual Machines (VMs) with Horizon Agent versions older than 24.4, may lose connectivity to the Horizon Cloud next-gen control plane after this update.
This means:
• Users won’t be able to access the affected Virtual Machines (VMs) and applications.
• The VMs will show as "Unavailable" in the Horizon Universal Console.
• For instructions on how to recover and repair these affected VMs, please refer to following KB article:
Repairing and Recovering Single-session and Multi-session Pool VMs That Lose Connectivity to Horizon Cloud Next-Gen after Root CA Update (6000944)(https://kb.omnissa.com/s/article/6000944)
• VMs with Horizon Agent version 24.4 or higher are generally unaffected except Next-Gen desktop or application users may experience intermittent access issues. However, retry should succeed.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Jun 28, 07:19 UTC
Jul 1, 2025
Horizon Cloud Service Next-Gen: Emergency Data Center Maintenance - Maintenance Window: Tuesday, July 01, 2025, 18:00 UTC - Europe region.
Completed - Horizon Cloud Service Next-Gen Emergency Data Center Maintenance is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Jul 1, 22:14 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 18:00 UTC
Scheduled - Horizon Cloud Service Next-Gen is going to perform an Emergency Data Center Maintenance in Europe region during the below maintenance window.

The Europe Regional MQTT Server certificates will be updated to use a Public Certificate Authority for signing.

This maintenance is part of the updates outlined in the previously communicated knowledge base article:
Knowledge BasHorizon Cloud Service transition to Omnissa (6000824)e (https://kb.omnissa.com/s/article/6000824)

Maintenance Window:
• Start: Tuesday, July 01, 2025, 18:00 UTC
• End: Wednesday, July 02, 2025, 02:00 UTC

Impact:
• Virtual Machines (VMs) with Horizon Agent versions older than 24.4, may lose connectivity to the Horizon Cloud next-gen control plane after this update.
This means:
• Users won’t be able to access the affected Virtual Machines (VMs) and applications.
• The VMs will show as "Unavailable" in the Horizon Universal Console.
• For instructions on how to recover and repair these affected VMs, please refer to following KB article:
Repairing and Recovering Single-session and Multi-session Pool VMs That Lose Connectivity to Horizon Cloud Next-Gen after Root CA Update (6000944)(https://kb.omnissa.com/s/article/6000944)
• VMs with Horizon Agent version 24.4 or higher are generally unaffected except Next-Gen desktop or application users may experience intermittent access issues. However, retry should succeed.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Jun 28, 07:07 UTC
Horizon Cloud Service Next-Gen: Emergency Data Center Maintenance - Maintenance Window: Tuesday, July 01, 2025, 07:00 UTC - US region.
Completed - Horizon Cloud Service Next-Gen Emergency Data Center Maintenance is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Jul 1, 13:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 07:00 UTC
Scheduled - Horizon Cloud Service Next-Gen is going to perform an Emergency Data Center Maintenance in US region during the below maintenance window.

The US Regional MQTT Server certificates will be updated to use a Public Certificate Authority for signing.

This maintenance is part of the updates outlined in the previously communicated knowledge base article:
Knowledge BasHorizon Cloud Service transition to Omnissa (6000824)e (https://kb.omnissa.com/s/article/6000824)

Maintenance Window:
• Start: Tuesday, July 01, 2025, 07:00 UTC
• End: Tuesday, July 01, 2025, 15:00 UTC

Impact:
• Virtual Machines (VMs) with Horizon Agent versions older than 24.4, may lose connectivity to the Horizon Cloud next-gen control plane after this update.
This means:
• Users won’t be able to access the affected Virtual Machines (VMs) and applications.
• The VMs will show as "Unavailable" in the Horizon Universal Console.
• For instructions on how to recover and repair these affected VMs, please refer to following KB article:
Repairing and Recovering Single-session and Multi-session Pool VMs That Lose Connectivity to Horizon Cloud Next-Gen after Root CA Update (6000944)(https://kb.omnissa.com/s/article/6000944)
• VMs with Horizon Agent version 24.4 or higher are generally unaffected except Next-Gen desktop or application users may experience intermittent access issues. However, retry should succeed.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Jun 28, 06:59 UTC
Horizon Cloud Service First-Gen: Console Access Weekly Maintenance - Maintenance Window: Wednesday, July 02, 2025, 03:30 UTC - All Regions.
Completed - The scheduled maintenance has been canceled. We will keep you posted with the new schedule once we have an update.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Jul 1, 12:00 UTC
Scheduled - Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:
• Start: Wednesday, July 02, 2025, 03:30 UTC
• End: Wednesday, July 02, 2025, 06:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Jun 25, 15:33 UTC
Omnissa Connect: Infrastructure Maintenance - United States
Completed - The scheduled maintenance has been completed.
Jul 1, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 09:00 UTC
Scheduled - Omnissa Connect are performing maintenance on infrastructure in United States. Services will remain accessible during the update with only a few minutes of possibly slower response times and, in some cases, a small number of failed request that are expected to succeed on retry.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Jun 24, 06:34 UTC
Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025
Horizon Cloud Service Next-Gen: Database Maintenance- Maintenance Window: Saturday, June 28, 2025, 02:00 UTC– All Regions.
Completed - Horizon Cloud Service Next-Gen Database Maintenance is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Jun 28, 05:17 UTC
Update - We need 2 hours of extension to complete this maintenance.

We apologize for the inconvenience.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Jun 28, 03:40 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 02:00 UTC
Scheduled - Horizon Cloud Service Next-Gen is going to perform database maintenance in the All Regions during the following maintenance window.

Maintenance Window:
• Start: Saturday, June 28, 2025, 02:00 UTC
• End: Saturday, June 28, 2025, 04:00 UTC

Impact:
• Services will remain accessible during the update with only a few minutes of possibly slower response times and, in some cases, a small number of failed requests that are expected to succeed on retry.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Jun 12, 19:30 UTC
Workspace ONE UEM: Network Maintenance June 28, 2025 / USA (Partial Region)
Completed - The scheduled maintenance has been completed.
Jun 28, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 01:00 UTC
Scheduled - Workspace ONE UEM is scheduled to undergo maintenance.


Maintenance Window:
• Start: Saturday, June 28, 2025, 01:00 UTC
• End: Saturday, June 28, 2025, 05:00 UTC

Change:
Network Firewall Maintenance

Customer Impact:
Omnissa Connect portal has been updated for all customers in scope for this maintenance.
No actions required before or after the change.

Downtime:
No downtime is expected for this maintenance

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Jun 23, 19:18 UTC
Jun 27, 2025
Omnissa Access and Workspace ONE Hub Services: Login Issues with FIDO2 auth method / (All) (Full Region)
Resolved - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support.
Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Jun 27, 09:37 UTC
Identified - Omnissa Access and Workspace ONE Hub Services continues to experience login issues with FIDO2 auth method.
Operations teams have identified the issue and are working to resolve it.
Jun 27, 09:32 UTC
Investigating - Omnissa Access and Workspace ONE Hub Services is investigating reports of issues with login with FIDO2 auth method. We will provide more information shortly.
Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Jun 27, 09:23 UTC
Jun 26, 2025
Omnissa Connect: Infrastructure Maintenance - United States
Completed - The scheduled maintenance has been completed.
Jun 26, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 09:00 UTC
Scheduled - Omnissa Connect is performing a Migration from the Classic Load Balancer (CLB) to the Application Load Balancer (ALB). Services will remain accessible during the update, with only a few minutes of possibly slower response times and, in some cases, a small number of failed requests that are expected to succeed on retry.

Service reliability is a top priority at Omnissa, and we are making continuous improvements to better our systems.
Jun 20, 14:49 UTC
Omnissa Access and Workspace ONE Hub Services: UEM Integration Impacted / APAC/EMEA
Resolved - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support.
Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Jun 26, 02:42 UTC
Update - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support.
Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Jun 26, 02:42 UTC
Update - Omnissa Access and Workspace ONE Hub Services has completed actions to remediate the issues and confirm that the services are available.
Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.
Jun 26, 01:47 UTC
Update - Omnissa Access and Workspace ONE Hub Services continue to monitor and investigate the issues.

Operations teams are actively investigating and troubleshooting the issues.
Jun 26, 01:23 UTC
Identified - Workspace ONE UEM (AirWatch) data centers in APAC/EMEA is experiencing availability issues which is impacting some Omnissa Access and Workspace ONE Hub Services customers integrated with UEM in that data center.
Omnissa Access and Workspace ONE Hub Services services are still available but impacted customers may see errors enrolling new mobile devices or using Workspace ONE mobile applications. Web browser access to the portal should not be affected. We are following the progress the UEM operations team is making in restoring stable connectivity to the data center.
Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Jun 26, 00:40 UTC
Jun 25, 2025
Omnissa Access and Workspace ONE Hub Services database maintenance in Germany (Full Region)
Completed - The scheduled maintenance has been completed.
Jun 25, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 20:01 UTC
Scheduled - Omnissa Access and Workspace ONE Hub Services are performing maintenance on databases in Germany for domains vmwareidentity.de between June 25, 2025 at 22:00 and June 26, 2025 at 01:00 (CEST). Services will remain accessible during the update with only a few minutes of possibly slower response times and, in some cases, a small number of failed request that are expected to succeed on retry.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Jun 16, 19:39 UTC
Omnissa Access and Workspace ONE Hub Services database maintenance in United Kingdom (Full Region)
Completed - The scheduled maintenance has been completed.
Jun 25, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 20:00 UTC
Scheduled - Omnissa Access and Workspace ONE Hub Services are performing maintenance on databases in United Kingdom for domains vmwareidentity.co.uk between June 25, 2025 at 21:00 and June 26, 2025 at 00:00 (BST). Services will remain accessible during the update with only a few minutes of possibly slower response times and, in some cases, a small number of failed request that are expected to succeed on retry.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Jun 16, 19:34 UTC
Omnissa Access and Workspace ONE Hub Services database maintenance in Japan (Full Region)
Completed - The scheduled maintenance has been completed.
Jun 25, 20:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 17:00 UTC
Scheduled - Omnissa Access and Workspace ONE Hub Services are performing maintenance on databases in Japan for domain vmwareidentity.asia between June 26, 2025 at 02:00 and June 26, 2025 at 05:00 (JST). Services will remain accessible during the update with only a few minutes of possibly slower response times and, in some cases, a small number of failed request that are expected to succeed on retry.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Jun 16, 19:43 UTC
Omnissa Access and Workspace ONE Hub Services Certificate Rotation United States (Partial Region)
Completed - The scheduled maintenance has been completed.
Jun 25, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 09:00 UTC
Scheduled - Omnissa Access and Workspace ONE Hub Services will be replacing the TLS certificate for workspaceoneaccess.com. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Omnissa Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Jun 17, 10:19 UTC
Horizon Cloud Service First-Gen: Console Access Weekly Maintenance - Maintenance Window: Wednesday, June 25, 2025, 03:30 UTC - All Regions.
Completed - Horizon Cloud Service Console Access Weekly Maintenance is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Jun 25, 04:38 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 03:30 UTC
Scheduled - Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:
• Start: Wednesday, June 25, 2025, 03:30 UTC
• End: Wednesday, June 25, 2025, 06:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Jun 18, 15:33 UTC
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