All Systems Operational
Workspace ONE Assist - Germany Operational
Workspace ONE Assist - USA Operational
Workspace ONE Assist - Japan Operational
Workspace ONE Assist - Australia Operational
Workspace ONE Assist - UK Operational
Workspace ONE Assist - Canada Operational
Workspace ONE Email Notification Service 2-US Operational
Workspace ONE Email Notification Service 2-Germany Operational
Workspace ONE Email Notification Service 2-Japan Operational
Workspace ONE Email Notification Service 2-UK Operational
Workspace ONE Assist - Singapore Operational
Horizon Cloud Services Operational
AWS Cloud Control Plane - APAC Operational
Horizon Cloud Control Plane - Australia 2 Operational
Workspace ONE Intelligence Operational
Workspace ONE Data Center Console Access - US Operational
Workspace ONE Data Center Data Ingest - US Operational
Workspace ONE Data Center Console Access - DE Operational
Workspace ONE Data Center Data Ingest - DE Operational
Workspace ONE Data Center Console Access - EMEA Operational
Workspace ONE Data Center Data Ingest - EMEA Operational
Workspace ONE Data Center Console Access - Australia Operational
Workspace ONE Data Center Data Ingest - Australia Operational
Workspace ONE Data Center Console Access - Canada Operational
Workspace ONE Data Center Data Ingest - Canada Operational
Workspace ONE Data Center Console Access - APAC Operational
Workspace ONE Data Center Data Ingest - APAC Operational
Workspace ONE Data Center Console Access - London Operational
Workspace ONE Data Center Data Ingest - London Operational
Workspace ONE Data Center Console Access - GovCloud Operational
Workspace ONE Data Center Data Ingest - GovCloud Operational
Workspace ONE Data Center Console Access - IN Operational
Workspace ONE Data Center Data Ingest - IN Operational
Workspace ONE Data Center Console Access - Singapore Operational
Workspace ONE Data Center Data Ingest - Singapore Operational
Workspace ONE UEM Operational
Workspace ONE UEM - USA Operational
Workspace ONE UEM - Germany Operational
Workspace ONE UEM - Japan Operational
Workspace ONE UEM - UK Operational
Workspace ONE UEM - Australia Operational
Workspace ONE UEM - Canada Operational
Workspace ONE UEM - Singapore Operational
Cloud Notification Services (for ENS) - Global Operational
My Workspace ONE - Global Operational
App Wrapping Operational
AWCP (for APNs) - Global Operational
SMTP UEM - USA Operational
Workspace ONE UEM - India Operational
Auto-Discovery - USA Operational
VMware Seeded Apps (Workspace One Launcher) - Global Operational
Workspace ONE UEM - GovCloud Operational
Cloud Notification Service (For ENS) - GovCloud Operational
SMTP - GovCloud Operational
Workspace ONE Email Notification Service 2 - GovCloud Operational
Console Access (Horizon Cloud Admin Console) Operational
Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) Operational
Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) 2 Operational
Console Access (Horizon Cloud Admin Console) – AP Japan East Operational
Console Access (Horizon Cloud Admin Console) – EU UK South (London) Operational
Console Access (Horizon Cloud Admin Console) – EU North (Ireland) 2 Operational
Console Access (Horizon Cloud Admin Console) – EU North (Ireland) Operational
Console Access (Horizon Cloud Admin Console) – US West 2 Operational
Console Access (Horizon Cloud Admin Console) – US North Central (Illinois) Operational
Console Access (Horizon Cloud Admin Console) – Germany West Central (Frankfurt) Operational
Horizon Cloud Universal Broker Operational
Horizon Cloud Universal Broker - USA Operational
Horizon Cloud Universal Broker - Europe Operational
Horizon Cloud Universal Broker - APAC Operational
Workspace ONE Experience Workflows Operational
WS1 Experience Workflows-Canada Operational
WS1 Experience Workflows-Australia Operational
WS1 Experience Workflows-UK Operational
WS1 Experience Workflows-Ireland Operational
WS1 Experience Workflows-Germany Operational
WS1 Experience Workflows-US1 Operational
WS1 Experience Workflows-US2 Operational
WS1 Experience Workflows-US3 Operational
WS1 Experience Workflows-Preview Operational
Horizon Cloud Service Next-Gen Operational
Horizon Cloud Service Next-Gen - United States Operational
Horizon Cloud Service Next-Gen - Germany Operational
Horizon Cloud Service Next-Gen - Ireland Operational
Horizon Cloud Service Next-Gen - Japan Operational
Universal Console - US Operational
Universal Console - Ireland Operational
Universal Console - Japan Operational
Horizon Portal - Broker - US Operational
Horizon Portal - Broker - Ireland Operational
Horizon Portal - Broker - Japan Operational
Edge Hub - US Operational
Edge Hub - Ireland Operational
Edge Hub - Japan Operational
VM Hub - US Operational
VM Hub - Germany Operational
VM Hub - UK Operational
VM Hub - Ireland Operational
VM Hub - Australia Operational
VM Hub - Japan Operational
Regional Data Shard - US Operational
Regional Data Shard - Germany Operational
Regional Data Shard - UK Operational
Regional Data Shard - Ireland Operational
Regional Data Shard - Japan Operational
Regional Data Shard - Australia Operational
VM Hub - India Operational
Regional Data Shard - India Operational
getwsone.com Operational
Workspace ONE Access Operational
Workspace ONE Access - US1 Operational
Workspace ONE Access - US2 Operational
Workspace ONE Access - US3 Operational
Workspace ONE Access - Germany Operational
Workspace ONE Access - Ireland Operational
Workspace ONE Access - UK Operational
Workspace ONE Access - Japan Operational
Workspace ONE Access - Australia Operational
Workspace ONE Access - Canada Operational
Workspace ONE Access - GovCloud Operational
Workspace ONE Access - India Operational
Workspace ONE Access - Singapore Operational
Workspace ONE Hub Services Catalog Operational
Workspace ONE Hub Services Catalog - US1 Operational
Workspace ONE Hub Services Catalog - US2 Operational
Workspace ONE Hub Services Catalog - US3 Operational
Workspace ONE Hub Services Catalog - Germany Operational
Workspace ONE Hub Services Catalog - Ireland Operational
Workspace ONE Hub Services Catalog -UK Operational
Workspace ONE Hub Services Catalog - Japan Operational
Workspace ONE Hub Services Catalog - Australia Operational
Workspace ONE Hub Services Catalog - Canada Operational
Workspace ONE Hub Services - GovCloud Operational
Workspace ONE Hub Services Catalog - India Operational
Workspace ONE Hub Services Catalog - Singapore Operational
Omnissa Connect Operational
Cloud Services - US Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Horizon Cloud Service First-Gen: Console Access Weekly Maintenance - Maintenance Window: Wednesday, January 22, 2025, 03:30 UTC - All Regions. Jan 22, 2025 03:30-06:30 UTC
Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:
• Start: Wednesday, January 22, 2025, 03:30 UTC
• End: Wednesday, January 22, 2025, 06:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Posted on Jan 15, 2025 - 15:39 UTC
Workspace ONE Intelligence Maintenance: Germany, India, United Kingdom (Full Region) Jan 25, 2025 03:30-08:30 UTC
Workspace ONE Intelligence will perform routine maintenance in Germany, India, United Kingdom.

During maintenance, customers can expect the following:

- Data submitted to Intelligence may take longer than normal to appear in the UI, be included in reports, or be processed by Freestyle workflows.
- The Intelligence web console may not be accessible during this time.

The Workspace ONE Intelligence team will provide additional status page updates while the maintenance is in progress.
Posted on Jan 09, 2025 - 06:36 UTC
Workspace ONE Intelligence Maintenance: United States (Partial Region) Jan 25, 2025 03:30-08:30 UTC
Workspace ONE Intelligence will perform routine maintenance in United States.

Only customers using the NA1 will be affected.

During maintenance, customers can expect the following:

- Data submitted to Intelligence may take longer than normal to appear in the UI, be included in reports, or be processed by Freestyle workflows.
- The Intelligence web console may not be accessible during this time.

The Workspace ONE Intelligence team will provide additional status page updates while the maintenance is in progress.
Posted on Jan 09, 2025 - 06:24 UTC
Workspace ONE UEM and Assist: Monthly Data Center Maintenance January 31st, 2025 / Japan (Full Region) Jan 31, 2025 16:00-20:00 UTC
Workspace ONE UEM and Assist are scheduled to undergo maintenance on January 31st, 2025

Maintenance Window:
• Start: Friday, January 31st, 2025, 16:00 UTC
• End: Friday, January 31st, 2025, 20:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on Jan 16, 2025 - 07:24 UTC
Workspace ONE UEM and Assist: Monthly Data Center Maintenance January 31st, 2025 / India (Full Region) Jan 31, 2025 16:00-20:00 UTC
Workspace ONE UEM and Assist are scheduled to undergo maintenance on January 31st, 2025

Maintenance Window:
• Start: Friday, January 31st, 2025, 16:00 UTC
• End: Friday, January 31st, 2025, 20:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on Jan 16, 2025 - 07:16 UTC
Workspace ONE UEM and Assist: Monthly Data Center Maintenance January 31st, 2025 / Australia (Full Region) Jan 31, 2025 16:00-20:00 UTC
Workspace ONE UEM and Assist are scheduled to undergo maintenance on January 31st, 2025

Maintenance Window:
• Start: Friday, January 31st, 2025, 16:00 UTC
• End: Friday, January 31st, 2025, 20:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on Jan 16, 2025 - 07:27 UTC
Workspace ONE UEM and Assist: Monthly Data Center Maintenance January 31st, 2025 / Singapore (Full Region) Jan 31, 2025 16:00-20:00 UTC
Workspace ONE UEM and Assist are scheduled to undergo maintenance on January 31st, 2025

Maintenance Window:
• Start: Friday, January 31st, 2025, 16:00 UTC
• End: Friday, January 31st, 2025, 20:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on Jan 16, 2025 - 07:29 UTC
Workspace ONE UEM and Assist: Monthly Data Center Maintenance February 1st, 2025 / United Kingdom (Full Region) Feb 1, 2025 02:00-06:00 UTC
Workspace ONE UEM and Assist are scheduled to undergo maintenance on February 1st, 2025.

Maintenance Window:
• Start: Saturday, February 1st, 2025, 2:00 UTC
• End: Saturday, February 1st, 2025, 6:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on Jan 16, 2025 - 07:37 UTC
Workspace ONE UEM and Assist: Monthly Data Center Maintenance February 1st, 2025 / Canada (Full Region) Feb 1, 2025 02:00-06:00 UTC
Workspace ONE UEM and Assist are scheduled to undergo maintenance on February 1st, 2025.

Maintenance Window:
• Start: Saturday, February 1st, 2025, 2:00 UTC
• End: Saturday, February 1st, 2025, 6:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on Jan 16, 2025 - 07:32 UTC
Workspace ONE UEM and Assist: Monthly Data Center Maintenance February 1st, 2025 / Germany (Full Region) Feb 1, 2025 02:00-06:00 UTC
Workspace ONE UEM and Assist are scheduled to undergo maintenance on February 1st, 2025.

Maintenance Window:
• Start: Saturday, February 1st, 2025, 2:00 UTC
• End: Saturday, February 1st, 2025, 6:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on Jan 16, 2025 - 07:35 UTC
Workspace ONE Intelligence Maintenance: Ireland, Japan, Singapore, Australia, Canada (Full Region) Feb 1, 2025 03:30-08:30 UTC
Workspace ONE Intelligence will perform routine maintenance in Ireland, Japan, Singapore, Australia, Canada.

During maintenance, customers can expect the following:

- Data submitted to Intelligence may take longer than normal to appear in the UI, be included in reports, or be processed by Freestyle workflows.
- The Intelligence web console may not be accessible during this time.

The Workspace ONE Intelligence team will provide additional status page updates while the maintenance is in progress.
Posted on Jan 09, 2025 - 06:46 UTC
Workspace ONE Intelligence Maintenance: GovCloud (Full Region) Feb 1, 2025 17:00-22:00 UTC
Workspace ONE Intelligence will perform routine maintenance in GovCloud.

During maintenance, customers can expect the following:

- Data submitted to Intelligence may take longer than normal to appear in the UI, be included in reports, or be processed by Freestyle workflows.
- The Intelligence web console may not be accessible during this time.

The Workspace ONE Intelligence team will provide additional status page updates while the maintenance is in progress.
Posted on Jan 09, 2025 - 06:53 UTC
Workspace ONE UEM and Assist: Monthly Data Center Maintenance February 2nd, 2025 / USA (Full Region) Feb 2, 2025 02:00-06:00 UTC
Workspace ONE UEM and Assist are scheduled to undergo maintenance on February 2nd, 2025

Maintenance Window:
• Start: Sunday, February 2nd, 2025, 2:00 UTC
• End: Sunday, February 2nd, 2025, 6:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on Jan 16, 2025 - 07:39 UTC
Past Incidents
Jan 21, 2025

No incidents reported today.

Jan 20, 2025

No incidents reported.

Jan 19, 2025

No incidents reported.

Jan 18, 2025
Workspace ONE Intelligence Maintenance: United States (Partial Region)
Completed - Maintenance is now complete.
Jan 18, 04:48 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 03:30 UTC
Scheduled - Workspace ONE Intelligence will perform routine maintenance in United States.

Only customers using the Sandbox will be affected.

During maintenance, customers can expect the following:

- Data submitted to Intelligence may take longer than normal to appear in the UI, be included in reports, or be processed by Freestyle workflows.
- The Intelligence web console may not be accessible during this time.

The Workspace ONE Intelligence team will provide additional status page updates while the maintenance is in progress.
Jan 9, 06:14 UTC
Jan 17, 2025
Omnissa Access and Workspace ONE Hub Services Certificate Rotation United States GovCloud (Partial Region)
Completed - The scheduled maintenance has been completed.
Jan 17, 04:00 UTC
Update - Certificate rotation complete.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Jan 17, 02:36 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 01:00 UTC
Update - Changes will be made to the hostname for the Omnissa Access Certificate Authentication Service (CAS), which is used for Certificate Authentication (cloud deployment) and Mobile SSO (for Apple) authentication methods. These changes may affect device profiles and network configurations, such as firewalls and proxies, that rely on specific CAS hostnames for identity preferences and traffic filtering.

This change may impact end-user experience. Refer to https://kb.omnissa.com/s/article/6000720 for details and required actions.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Jan 14, 23:09 UTC
Scheduled - Omnissa Access and Workspace ONE Hub Services will be replacing the TLS certificate for access.gc.workspaceone-gov.com. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Workspace ONE Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Jan 9, 15:46 UTC
Jan 16, 2025

No incidents reported.

Jan 15, 2025
Workspace ONE Access and Hub Services Certificate Rotation United States (Partial Region)
Completed - The scheduled maintenance has been completed.
Jan 15, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 09:30 UTC
Scheduled - Workspace ONE Access and Hub Services will be replacing the TLS certificate for *.vmwareidentity.com. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Workspace ONE Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Jan 4, 09:49 UTC
Workspace ONE Access and Hub Services Certificate Rotation United States (Partial Region)
Completed - The scheduled maintenance has been completed.
Jan 15, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 07:00 UTC
Scheduled - Workspace ONE Access and Hub Services will be replacing the TLS certificate for *.workspaceoneaccess.com. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Workspace ONE Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Jan 4, 09:47 UTC
Workspace ONE Access and Hub Services Certificate Rotation United States (Partial Region)
Completed - The scheduled maintenance has been completed.
Jan 15, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 06:00 UTC
Scheduled - Workspace ONE Access and Hub Services will be replacing the TLS certificate for *.workspaceair.com. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Workspace ONE Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Jan 4, 09:45 UTC
Workspace ONE UEM: Connectivity issues / United States (Partial Region)
Resolved - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support. Operations teams will continue to monitor system performance levels and investigate the root cause of the issue.

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Jan 15, 06:56 UTC
Monitoring - Omnissa Workspace ONE has noted improved stability with SaaS environments.

Operations teams continue to actively work towards complete recovery.
Jan 15, 06:52 UTC
Identified - Omnissa Workspace ONE continues to experience issues.

Operations teams have identified the issue network infrastructure which persists after following standard remediation protocols.

Operations teams are actively working to resolve the issue.
Jan 15, 06:09 UTC
Investigating - Omnissa Workspace ONE is investigating reports of issues. We will provide more information shortly.

Omnissa Cloud Services portal has been updated for customers affected by this event.

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Jan 15, 05:41 UTC
Horizon Cloud Service First-Gen: Console Access Weekly Maintenance - Maintenance Window: Wednesday, January 15, 2025, 03:30 UTC - All Regions.
Completed - Horizon Cloud Service Console Access Weekly Maintenance is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Jan 15, 05:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 03:30 UTC
Scheduled - Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:
• Start: Wednesday, January 15, 2025, 03:30 UTC
• End: Wednesday, January 15, 2025, 06:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Jan 8, 15:39 UTC
Jan 14, 2025
Workspace ONE Hub Services Certificate Rotation in Canada (Full Region)
Completed - The scheduled maintenance has been completed.
Jan 14, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 10:30 UTC
Scheduled - Workspace ONE Access and Hub Services will be replacing the TLS certificate for *.vmwareidentity.ca. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Workspace ONE Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Jan 4, 09:42 UTC
Workspace ONE Access and Hub Services Certificate Rotation in United Kingdom (Full Region)
Completed - The scheduled maintenance has been completed.
Jan 14, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 09:30 UTC
Scheduled - Workspace ONE Access and Hub Services are updating public TLS certificates in United Kingdom for domains *.vmwareidentity.co.uk. Certificates are updated with zero downtime for services, however, some products, such as Omnissa Horizon Enterprise, may prompt administrators to trust the new certificate.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Jan 4, 09:08 UTC
Omnissa Access and Workspace ONE Hub Services: Configuration changes for certificate authentication service / All Regions
Resolved - Changes were made to the hostname for the Omnissa Access Certificate Authentication Service (CAS), which is used for Certificate Authentication (cloud deployment) and Mobile SSO (for Apple) authentication methods. These changes may have affected device profiles and network configurations, such as firewalls and proxies, that rely on specific CAS hostnames for identity preferences and traffic filtering.

This change may have impacted end-user experience. Refer to https://kb.omnissa.com/s/article/6000720 for details and required actions.

We apologize for the inconvenience and thank you for your patience and continued support.
Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Jan 14, 09:30 UTC
Workspace ONE Access and Hub Services Certificate Rotation (Europe) (Full Region)
Completed - The scheduled maintenance has been completed.
Jan 14, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 07:00 UTC
Scheduled - Workspace ONE Access and Hub Services will be replacing the TLS certificate for *.vmwareidentity.eu. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Workspace ONE Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Jan 4, 09:06 UTC
Workspace ONE Access and Hub Services Certificate Rotation in Germany (Full Region)
Completed - The scheduled maintenance has been completed.
Jan 14, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 06:00 UTC
Scheduled - Workspace ONE Access and Hub Services will be replacing the TLS certificate for *.vmwareidentity.de. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Workspace ONE Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Jan 4, 09:03 UTC
Jan 13, 2025
Workspace ONE Access and Hub Services Certificate Rotation in Japan (Full Region)
Completed - The scheduled maintenance has been completed.
Jan 13, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 10:30 UTC
Scheduled - Workspace ONE Access and Hub Services will be replacing the TLS certificate for *.vmwareidentity.asia. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Workspace ONE Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Jan 4, 08:50 UTC
Workspace ONE Access and Hub Services Certificate Rotation Singapore (Full Region)
Completed - The scheduled maintenance has been completed.
Jan 13, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 09:30 UTC
Scheduled - Workspace ONE Access and Hub Services will be replacing the TLS certificate for *.sg.wss.workspaceone.com. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Workspace ONE Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Jan 4, 08:46 UTC
Workspace ONE Access and Hub Services Certificate Rotation in Australia (Full Region)
Completed - The scheduled maintenance has been completed.
Jan 13, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 07:00 UTC
Scheduled - Workspace ONE Access and Hub Services will be replacing the TLS certificate for *.vmwareidentity.com.au. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Workspace ONE Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Jan 4, 08:41 UTC
Workspace ONE Access and Hub Services Certificate Rotation India (Full Region)
Completed - The scheduled maintenance has been completed.
Jan 13, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 06:00 UTC
Scheduled - Workspace ONE Access and Hub Services will be replacing the TLS certificate for *.in.wss.workspaceone.com. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Workspace ONE Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Jan 4, 08:16 UTC
Jan 12, 2025
Workspace ONE UEM and Assist: Monthly Data Center Maintenance January 12th, 2025 / USA (Full Region)
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.
Jan 12, 05:57 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 02:00 UTC
Scheduled - Workspace ONE UEM and Assist are scheduled to undergo maintenance on January 12th, 2025

Maintenance Window:
• Start: Sunday, January 12th, 2025, 2:00 UTC
• End: Sunday, January 12th, 2025, 6:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Dec 21, 04:20 UTC
Jan 11, 2025
Workspace ONE UEM: Monthly Data Center Maintenance January 11th, 2025 / GovCloud (Full Region)
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.
Jan 11, 19:21 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 16:00 UTC
Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on January 11th, 2025.

Maintenance Window:
• Start: Saturday, January 11th, 2025, 16:00 UTC
• End: Saturday, January 11th, 2025, 20:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Dec 21, 04:28 UTC
Workspace ONE UEM and Assist: Monthly Data Center Maintenance January 11th, 2025 / United Kingdom (Full Region)
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.
Jan 11, 04:37 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 02:00 UTC
Scheduled - Workspace ONE UEM and Assist are scheduled to undergo maintenance on January 11th, 2025.

Maintenance Window:
• Start: Saturday, January 11th, 2025, 2:00 UTC
• End: Saturday, January 11th, 2025, 6:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Dec 21, 04:16 UTC
Workspace ONE UEM and Assist: Monthly Data Center Maintenance January 11th, 2025 / Germany (Full Region)
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.
Jan 11, 04:37 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 02:00 UTC
Scheduled - Workspace ONE UEM and Assist are scheduled to undergo maintenance on January 11th, 2025.

Maintenance Window:
• Start: Saturday, January 11th, 2025, 2:00 UTC
• End: Saturday, January 11th, 2025, 6:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Dec 21, 04:14 UTC
Workspace ONE UEM and Assist: Monthly Data Center Maintenance January 11th, 2025 / Canada (Full Region)
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.
Jan 11, 04:37 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 02:00 UTC
Scheduled - Workspace ONE UEM and Assist are scheduled to undergo maintenance on January 11th, 2025.

Maintenance Window:
• Start: Saturday, January 11th, 2025, 2:00 UTC
• End: Saturday, January 11th, 2025, 6:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Dec 21, 04:12 UTC
Workspace ONE UEM: Network Maintenance January 11th, 2025 / GovCloud (Full Region)
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.
Jan 11, 03:16 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 02:00 UTC
Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on Jan 11 2025.

Maintenance Window:
• Start: Saturday, Jan 11 2025, 02:00 UTC
• End: Saturday, Jan 11 2025, 06:00 UTC

Change:
Upgrading network infrastructure

Customer Impact:
All SaaS hosted websites will be available but end-users and administrators may experience latency and intermittent time outs.

• Administrators will be able to login to the Omnissa Workspace ONE Console
• End-Users will be able to enroll new devices
• End-Users will be able to access the App Catalog to install applications
• End-Users will be able to access the Self Service portal, any commands initiated by the end user may be processed slower than usual
• End-Users will be able to check-in/check-out devices
• Administrator access to Workspace ONE Access is not impacted

Omnissa Workspace ONE recommends customers avoid planning roll outs during planned maintenance windows to avoid unexpected disruptions. Existing device configurations (e.g. email/profiles/application access/etc.) will not be impacted during this time.

Downtime:
0 minutes (on average)

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Jan 8, 22:38 UTC
Jan 10, 2025
Workspace ONE UEM and Assist: Monthly Data Center Maintenance January 10th, 2025 / India (Full Region)
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.
Jan 10, 19:08 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 16:00 UTC
Scheduled - Workspace ONE UEM and Assist is scheduled to undergo maintenance on January 10th, 2025

Maintenance Window:
• Start: Friday, January 10th, 2025, 16:00 UTC
• End: Friday, January 10th, 2025, 20:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Dec 20, 05:23 UTC
Workspace ONE UEM and Assist: Monthly Data Center Maintenance January 10th, 2025 / Singapore (Full Region)
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.
Jan 10, 19:08 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jan 10, 16:07 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 16:01 UTC
Scheduled - Workspace ONE UEM and Assist are scheduled to undergo maintenance on January 10th, 2025

Maintenance Window:
• Start: Friday, January 10th, 2025, 16:00 UTC
• End: Friday, January 10th, 2025, 20:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Dec 21, 04:08 UTC
Workspace ONE UEM and Assist: Monthly Data Center Maintenance January 10th, 2025 / Australia (Full Region)
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.
Jan 10, 19:07 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jan 10, 16:08 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 16:01 UTC
Scheduled - Workspace ONE UEM and Assist are scheduled to undergo maintenance on January 10th, 2025

Maintenance Window:
• Start: Friday, January 10th, 2025, 16:00 UTC
• End: Friday, January 10th, 2025, 20:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Dec 21, 04:06 UTC
Workspace ONE UEM and Assist: Monthly Data Center Maintenance January 10th, 2025 / Japan (Full Region)
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.
Jan 10, 19:06 UTC
Update - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.
Jan 10, 19:03 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jan 10, 16:09 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 16:00 UTC
Scheduled - Workspace ONE UEM and Assist are scheduled to undergo maintenance on January 10th, 2025

Maintenance Window:
• Start: Friday, January 10th, 2025, 16:00 UTC
• End: Friday, January 10th, 2025, 20:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Dec 21, 03:59 UTC
Jan 9, 2025
Workspace ONE UEM: Latency issues / United States (Partial Region)
Resolved - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support. Operations teams will continue to monitor system performance levels and investigate the root cause of the issue.

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Jan 9, 10:42 UTC
Identified - Omnissa Workspace ONE has noted partial recovery with SaaS environments.

Operations teams continue to actively work towards complete recovery.
Jan 9, 10:28 UTC
Investigating - Omnissa Workspace ONE is investigating reports of performance issues with SaaS environments.

Operations teams have identified the issue with network infrastructure and are actively working to resolve it.

Omnissa Cloud Services portal has been updated for customers affected by this event.

Please check the Omnissa Cloud Services portal to confirm if your environment is affected by this event.

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Jan 9, 09:55 UTC
Jan 8, 2025
Workspace ONE UEM: UEM Performance Degradation / United States (Partial Region)
Resolved - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support. Operations teams will continue to monitor system performance levels and investigate the root cause of the issue.

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Jan 8, 17:57 UTC
Update - Omnissa Workspace ONE has noted partial recovery with performance of SaaS environments.

Operations teams have escalated the issue with the third party vendor to resolve the issue.
Jan 8, 17:20 UTC
Identified - Omnissa Workspace ONE is investigating reports of performance issues with SaaS environments.

Operations teams have identified the issue with networking infrastructure and are actively working to resolve it.

Omnissa Cloud Services portal has been updated for customers affected by this event.

Please check the Omnissa Cloud Services portal to confirm if your environment is affected by this event.

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Jan 8, 16:57 UTC
Jan 7, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage