All Systems Operational
Workspace ONE Assist - Germany Operational
Workspace ONE Assist - USA Operational
Workspace ONE Assist - Japan Operational
Workspace ONE Assist - Australia Operational
Workspace ONE Assist - UK Operational
Workspace ONE Assist - Canada Operational
Workspace ONE Email Notification Service 2-US Operational
Workspace ONE Email Notification Service 2-Germany Operational
Workspace ONE Email Notification Service 2-Japan Operational
Workspace ONE Email Notification Service 2-UK Operational
Workspace ONE Assist - Singapore Operational
Horizon Cloud Services Operational
AWS Cloud Control Plane - APAC Operational
Horizon Cloud Control Plane - Australia 2 Operational
Workspace ONE Intelligence Operational
Workspace ONE Data Center Console Access - US Operational
Workspace ONE Data Center Data Ingest - US Operational
Workspace ONE Data Center Console Access - DE Operational
Workspace ONE Data Center Data Ingest - DE Operational
Workspace ONE Data Center Console Access - EMEA Operational
Workspace ONE Data Center Data Ingest - EMEA Operational
Workspace ONE Data Center Console Access - Australia Operational
Workspace ONE Data Center Data Ingest - Australia Operational
Workspace ONE Data Center Console Access - Canada Operational
Workspace ONE Data Center Data Ingest - Canada Operational
Workspace ONE Data Center Console Access - APAC Operational
Workspace ONE Data Center Data Ingest - APAC Operational
Workspace ONE Data Center Console Access - London Operational
Workspace ONE Data Center Data Ingest - London Operational
Workspace ONE Data Center Console Access - GovCloud Operational
Workspace ONE Data Center Data Ingest - GovCloud Operational
Workspace ONE Data Center Console Access - IN Operational
Workspace ONE Data Center Data Ingest - IN Operational
Workspace ONE Data Center Console Access - Singapore Operational
Workspace ONE Data Center Data Ingest - Singapore Operational
Workspace ONE UEM Operational
Workspace ONE UEM - USA Operational
Workspace ONE UEM - Germany Operational
Workspace ONE UEM - Japan Operational
Workspace ONE UEM - UK Operational
Workspace ONE UEM - Australia Operational
Workspace ONE UEM - Canada Operational
Workspace ONE UEM - Singapore Operational
Cloud Notification Services (for ENS) - Global Operational
My Workspace ONE - Global Operational
App Wrapping Operational
AWCP (for APNs) - Global Operational
SMTP UEM - USA Operational
Workspace ONE UEM - India Operational
Auto-Discovery - USA Operational
VMware Seeded Apps (Workspace One Launcher) - Global Operational
Workspace ONE UEM - GovCloud Operational
Cloud Notification Service (For ENS) - GovCloud Operational
SMTP - GovCloud Operational
Workspace ONE Email Notification Service 2 - GovCloud Operational
Console Access (Horizon Cloud Admin Console) Operational
Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) Operational
Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) 2 Operational
Console Access (Horizon Cloud Admin Console) – AP Japan East Operational
Console Access (Horizon Cloud Admin Console) – EU UK South (London) Operational
Console Access (Horizon Cloud Admin Console) – EU North (Ireland) 2 Operational
Console Access (Horizon Cloud Admin Console) – EU North (Ireland) Operational
Console Access (Horizon Cloud Admin Console) – US West 2 Operational
Console Access (Horizon Cloud Admin Console) – US North Central (Illinois) Operational
Console Access (Horizon Cloud Admin Console) – Germany West Central (Frankfurt) Operational
Horizon Cloud Universal Broker Operational
Horizon Cloud Universal Broker - USA Operational
Horizon Cloud Universal Broker - Europe Operational
Horizon Cloud Universal Broker - APAC Operational
Workspace ONE Experience Workflows Operational
WS1 Experience Workflows-Canada Operational
WS1 Experience Workflows-Australia Operational
WS1 Experience Workflows-UK Operational
WS1 Experience Workflows-Ireland Operational
WS1 Experience Workflows-Germany Operational
WS1 Experience Workflows-US1 Operational
WS1 Experience Workflows-US2 Operational
WS1 Experience Workflows-US3 Operational
WS1 Experience Workflows-Preview Operational
Horizon Cloud Service Next-Gen Operational
Horizon Cloud Service Next-Gen - United States Operational
Horizon Cloud Service Next-Gen - Germany Operational
Horizon Cloud Service Next-Gen - Ireland Operational
Horizon Cloud Service Next-Gen - Japan Operational
Universal Console - US Operational
Universal Console - Ireland Operational
Universal Console - Japan Operational
Horizon Portal - Broker - US Operational
Horizon Portal - Broker - Ireland Operational
Horizon Portal - Broker - Japan Operational
Edge Hub - US Operational
Edge Hub - Ireland Operational
Edge Hub - Japan Operational
VM Hub - US Operational
VM Hub - Germany Operational
VM Hub - UK Operational
VM Hub - Ireland Operational
VM Hub - Australia Operational
VM Hub - Japan Operational
Regional Data Shard - US Operational
Regional Data Shard - Germany Operational
Regional Data Shard - UK Operational
Regional Data Shard - Ireland Operational
Regional Data Shard - Japan Operational
Regional Data Shard - Australia Operational
VM Hub - India Operational
Regional Data Shard - India Operational
getwsone.com Operational
Workspace ONE Access Operational
Workspace ONE Access - US1 Operational
Workspace ONE Access - US2 Operational
Workspace ONE Access - US3 Operational
Workspace ONE Access - Germany Operational
Workspace ONE Access - Ireland Operational
Workspace ONE Access - UK Operational
Workspace ONE Access - Japan Operational
Workspace ONE Access - Australia Operational
Workspace ONE Access - Canada Operational
Workspace ONE Access - GovCloud Operational
Workspace ONE Access - India Operational
Workspace ONE Access - Singapore Operational
Workspace ONE Hub Services Catalog Operational
Workspace ONE Hub Services Catalog - US1 Operational
Workspace ONE Hub Services Catalog - US2 Operational
Workspace ONE Hub Services Catalog - US3 Operational
Workspace ONE Hub Services Catalog - Germany Operational
Workspace ONE Hub Services Catalog - Ireland Operational
Workspace ONE Hub Services Catalog -UK Operational
Workspace ONE Hub Services Catalog - Japan Operational
Workspace ONE Hub Services Catalog - Australia Operational
Workspace ONE Hub Services Catalog - Canada Operational
Workspace ONE Hub Services - GovCloud Operational
Workspace ONE Hub Services Catalog - India Operational
Workspace ONE Hub Services Catalog - Singapore Operational
Cloud Services - US Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Workspace ONE Assist Maintenance Window on Production:
• Start: Thursday, November 7th, 2024 12:00PM EDT
• End: Thursday, November 7th, 2024 16:00PM EDT

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• Omnissa will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
Omnissa Workspace ONE Assist Team

Posted on Oct 09, 2024 - 18:35 UTC
Workspace ONE Assist Maintenance Window on Production:
• Start: Thursday, November 7th, 2024 08:00PM EDT
• End: Thursday, November 8th, 2024 02:00AM EDT

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• Omnissa will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
Omnissa Workspace ONE Assist Team

Posted on Oct 09, 2024 - 18:40 UTC
Horizon Cloud Service First-Gen is going to perform a maintenance on AKS and Istio clusters to upgrade its version in US Region during the below maintenance window.

Maintenance Window:
• Start: Friday, November 08, 2024, 04:00 UTC
• End: Friday, November 08, 2024, 09:00 UTC

Impact:
• Possible degradation in service performance / increase in latency

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/6000005).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Posted on Oct 31, 2024 - 04:09 UTC
Horizon Cloud Service First-Gen is going to perform a maintenance on AKS and Istio clusters to upgrade its version in APAC Region during the below maintenance window.

Maintenance Window:
• Start: Friday, November 08, 2024, 14:00 UTC
• End: Friday, November 08, 2024, 19:00 UTC

Impact:
• Possible degradation in service performance / increase in latency

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/6000005).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Posted on Oct 31, 2024 - 04:21 UTC
Workspace ONE UEM is scheduled to undergo maintenance on November 8th, 2024

Maintenance Window:
• Start: Friday, November 8th, 2024, 16:00 UTC
• End: Friday, November 8th, 2024, 20:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Posted on Oct 25, 2024 - 02:13 UTC
Workspace ONE UEM is scheduled to undergo maintenance on November 8th, 2024

Maintenance Window:
• Start: Friday, November 8th, 2024, 16:00 UTC
• End: Friday, November 8th, 2024, 20:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Posted on Oct 25, 2024 - 02:16 UTC
Workspace ONE UEM is scheduled to undergo maintenance on November 8th, 2024

Maintenance Window:
• Start: Friday, November 8th, 2024, 16:00 UTC
• End: Friday, November 8th, 2024, 20:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Posted on Oct 25, 2024 - 02:21 UTC
Workspace ONE UEM is scheduled to undergo maintenance on November 8th, 2024

Maintenance Window:
• Start: Friday, November 8th, 2024, 16:00 UTC
• End: Friday, November 8th, 2024, 20:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Posted on Oct 25, 2024 - 02:07 UTC
Workspace ONE UEM is scheduled to undergo maintenance on November 9th, 2024.

Maintenance Window:
• Start: Saturday, November 9th, 2024, 2:00 UTC
• End: Saturday, November 9th, 2024, 6:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Posted on Oct 25, 2024 - 02:34 UTC
Workspace ONE UEM is scheduled to undergo maintenance on November 9th, 2024.

Maintenance Window:
• Start: Saturday, November 9th, 2024, 2:00 UTC
• End: Saturday, November 9th, 2024, 6:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Posted on Oct 25, 2024 - 02:32 UTC
Workspace ONE UEM is scheduled to undergo maintenance on November 9th, 2024.

Maintenance Window:
• Start: Saturday, November 9th, 2024, 2:00 UTC
• End: Saturday, November 9th, 2024, 6:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Posted on Oct 25, 2024 - 02:27 UTC
Workspace ONE UEM is scheduled to undergo maintenance on November 10th, 2024

Maintenance Window:
• Start: Sunday, November 10th, 2024, 2:00 UTC
• End: Sunday, November 10th, 2024, 6:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Posted on Oct 25, 2024 - 02:37 UTC
Workspace ONE Assist Maintenance Window on Production:
• Start: Tuesday, November 12th, 2024 01:00AM EDT
• End: Tuesday, November 12th, 2024 05:00AM EDT

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• Omnissa will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
Omnissa Workspace ONE Assist Team

Posted on Oct 09, 2024 - 18:43 UTC
Horizon Cloud Service Next-Gen is going to perform a maintenance on AKS and Istio clusters to upgrade its version in Japan/Australia region during the below maintenance window.

Maintenance Window:

• Start: Tuesday, November 12, 2024, 14:00 UTC
• End: Tuesday, November 12, 2024, 19:00 UTC

Impact:

• Possible degradation in service performance / increase in latency

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/6000005).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Posted on Oct 31, 2024 - 22:30 UTC
Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:
• Start: Wednesday, November 13, 2024, 03:30 UTC
• End: Wednesday, November 13, 2024, 06:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Posted on Nov 06, 2024 - 15:38 UTC
Horizon Cloud Service Next-Gen is going to perform a maintenance on AKS and Istio clusters to upgrade its version in Europe region during the below maintenance window.

Maintenance Window:
• Start: Wednesday, November 13, 2024, 14:00 UTC
• End: Wednesday, November 13, 2024, 19:00 UTC

Impact:
•Possible degradation in service performance / increase in latency.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/6000005).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Posted on Oct 31, 2024 - 22:29 UTC
Workspace ONE Assist Maintenance Window on Production:
• Start: Thursday, November 14th 2024, 12:00PM EDT
• End: Thursday, November 14th 2024, 16:00PM EDT

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• Omnissa will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
Omnissa Workspace ONE Assist Team

Posted on Oct 09, 2024 - 18:26 UTC
Horizon Cloud Service Next-Gen is going to perform a maintenance on AKS and Istio clusters to upgrade its version in US region during the below maintenance window.

Maintenance Window:
• Start: Friday, November 15, 2024, 04:00 UTC
• End: Friday, November 15, 2024, 09:00 UTC

Impact:
• Possible degradation in service performance / increase in latency

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/6000005).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Posted on Oct 31, 2024 - 23:07 UTC
Workspace ONE Intelligence will perform routine maintenance in the United States.

Only customers using the Sandbox instance will be affected.

During maintenance, customers can expect the following:

- Data submitted to Intelligence may take longer than normal to appear in the UI, be included in reports, or be processed by automation rules

The Workspace ONE Intelligence team will provide additional status page updates while the maintenance is in progress.

Posted on Nov 01, 2024 - 23:19 UTC
Workspace ONE Intelligence will perform routine maintenance in the United States.

Only customers using the NA1 instance will be affected.

During maintenance, customers can expect the following:

- Data submitted to Intelligence may take longer than normal to appear in the UI, be included in reports, or be processed by automation rules

The Workspace ONE Intelligence team will provide additional status page updates while the maintenance is in progress.

Posted on Nov 01, 2024 - 23:23 UTC
Workspace ONE Intelligence will perform routine maintenance in Canada, Germany, and Japan.

During maintenance, customers can expect the following:

- Data submitted to Intelligence may take longer than normal to appear in the UI, be included in reports, or be processed by automation rules

The Workspace ONE Intelligence team will provide additional status page updates while the maintenance is in progress.

Posted on Nov 01, 2024 - 23:27 UTC
Workspace ONE Intelligence will perform routine maintenance in Australia, GovCloud, India, Ireland, Singapore, and the United Kingdom.

During maintenance, customers can expect the following:

- Data submitted to Intelligence may take longer than normal to appear in the UI, be included in reports, or be processed by automation rules

The Workspace ONE Intelligence team will provide additional status page updates while the maintenance is in progress.

Posted on Nov 01, 2024 - 23:31 UTC
Past Incidents
Nov 6, 2024
Completed - The scheduled maintenance has been cancelled. We will keep you posted with the new schedule once we have an update.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Nov 6, 11:09 UTC
Scheduled - Horizon Cloud Service First-Gen is going to perform a maintenance on AKS and Istio clusters to upgrade its version in Europe Region during the below maintenance window.

Maintenance Window:
• Start: Wednesday, November 06, 2024, 14:00 UTC
• End: Wednesday, November 06, 2024, 19:00 UTC

Impact:
• Possible degradation in service performance / increase in latency

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/6000005).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Oct 31, 03:53 UTC
Completed - The scheduled maintenance has been cancelled. We will keep you posted with the new schedule once we have an update.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Nov 6, 11:01 UTC
Scheduled - Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:
• Start: Thursday, November 7, 2024, 03:30 UTC
• End: Thursday, November 7, 2024, 06:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/6000005).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Oct 30, 17:57 UTC
Nov 5, 2024
Resolved - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support. Operations teams will continue to monitor system performance levels and investigate the root cause of the issue.

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.

Nov 5, 20:17 UTC
Update - VMware Workspace ONE has noted improved stability with SaaS environments.

Operations teams continue to actively work towards complete recovery.

Nov 5, 19:50 UTC
Identified - Omnissa Workspace ONE is investigating reports of availability issues with Shared SaaS system - CN1689.

My Workspace ONE portal has been updated for customers affected by this event.

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Nov 5, 19:22 UTC
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE Assist.

Please visit support.workspaceone.com if you need additional assistance.

Nov 5, 18:56 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 15:00 UTC
Scheduled - Workspace ONE Assist Maintenance Window on Production:
• Start: Tuesday, November 5th, 2024 10:00AM EDT
• End: Tuesday, November 5th, 2024 16:00PM EDT

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• Omnissa will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
Omnissa Workspace ONE Assist Team

Oct 9, 18:32 UTC
Resolved - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support. Operations teams will continue to monitor system performance levels and investigate the root cause of the issue.

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.

Nov 5, 03:36 UTC
Monitoring - VMware Workspace ONE has noted improved stability with SaaS environments.

Operations teams continue to actively work towards complete recovery.

Nov 5, 03:34 UTC
Update - VMware Workspace ONE has initiated failover protocol to recover service.

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.

Nov 5, 03:20 UTC
Identified - VMware Workspace ONE is investigating reports of performance degradation. We will provide more information shortly.

My Workspace ONE portal has been updated for customers affected by this event.

Nov 5, 03:18 UTC
Nov 4, 2024

No incidents reported.

Nov 3, 2024

No incidents reported.

Nov 2, 2024

No incidents reported.

Nov 1, 2024

No incidents reported.

Oct 31, 2024

No incidents reported.

Oct 30, 2024
Completed - Horizon Cloud Service Console Access Weekly Maintenance is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Oct 30, 06:28 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 03:30 UTC
Scheduled - Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:
• Start: Wednesday, October 30, 2024, 03:30 UTC
• End: Wednesday, October 30, 2024, 06:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/6000005).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Oct 23, 15:37 UTC
Resolved - The issue is resolved. We apologize for the inconvenience and thank you for your patience and continued support.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Oct 30, 03:05 UTC
Monitoring - Horizon Cloud Service Next-Gen has completed actions to remediate the issues and confirm that the services are available.

Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.

Oct 30, 03:02 UTC
Identified - Horizon Cloud Service Next-Gen continues to experience issues.

Operations team have identified the issue and are actively working to resolve it.

Oct 30, 02:56 UTC
Investigating - Horizon Cloud Service next-gen is investigating increased error rates for requests made to the service in the EU Region. There may be limited or no service impact at this time.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Oct 30, 02:46 UTC
Oct 29, 2024
Completed - The scheduled maintenance has been completed.
Oct 29, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 04:00 UTC
Scheduled - Workspace ONE Assist Maintenance Window on Production:
• Start: Tuesday, October 29th 2024, 12:00AM EDT
• End: Tuesday, October 29th 2024, 06:00AM EDT

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• Omnissa will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
Omnissa Workspace ONE Assist Team

Oct 9, 18:17 UTC
Completed - Horizon Cloud Service First-Gen Database Maintenance is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Oct 29, 03:14 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 03:00 UTC
Scheduled - Horizon Cloud Service First-Gen is going to perform database maintenance in the US Region during the following maintenance window.

Maintenance Window:
•Start: Tuesday, October 29, 2024, 03:00 UTC
•End: Tuesday, October 29, 2024, 05:00 UTC

Impact:
• Services will remain accessible during the update with only a few minutes of possibly slower response times and, in some cases, a small number of failed requests that are expected to succeed on retry.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/6000005).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Oct 18, 20:57 UTC
Oct 28, 2024

No incidents reported.

Oct 27, 2024
Completed - The scheduled maintenance has been completed.
Oct 27, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 04:00 UTC
Scheduled - Workspace ONE Access will perform maintenance in Canada for domain vmwareidentity.ca on Sunday, Oct 27, 2024 between 04:00 UTC - 06:30 UTC. During this maintenance, no downtime is expected and the cumulative disruption is expected to be less than a minute.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.

Oct 21, 11:32 UTC
Completed - The scheduled maintenance has been completed.
Oct 27, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 04:00 UTC
Scheduled - Workspace ONE Access and Hub Services are performing maintenance in United States for domains vmwareidentity.com, workspaceair.com and workspaceoneaccess.com on Sunday, Oct 27, 2024 between 04:00 - 06:30 UTC. During this maintenance, no downtime is expected and the cumulative disruption is expected to be less than a minute.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.

Oct 21, 11:29 UTC
Oct 26, 2024
Completed - The scheduled maintenance has been completed.
Oct 26, 12:33 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 10:00 UTC
Scheduled - Workspace ONE Access and Hub Services are performing maintenance in Ireland for domain vmwareidentity.eu on Saturday, Oct 26, 2024 between 10:00 - 12:30 UTC. During this maintenance, no downtime is expected and the cumulative disruption is expected to be less than a minute.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.

Oct 21, 11:21 UTC
Completed - The scheduled maintenance has been completed.
Oct 26, 12:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 10:02 UTC
Scheduled - Workspace ONE Access and Hub Services are performing maintenance in Japan for domain vmwareidentity.asia on Saturday, Oct 26, 2024 between 10:00 - 12:30 UTC. During this maintenance, no downtime is expected and the cumulative disruption is expected to be less than a minute.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.

Oct 21, 10:53 UTC
Completed - The scheduled maintenance has been completed.
Oct 26, 12:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 10:00 UTC
Scheduled - Workspace ONE Access and Hub Services are performing maintenance on databases in United Kingdom for domain vmwareidentity.co.uk on Saturday, Oct 26, 2024 between 10:00 - 12:30 UTC. During this maintenance, no downtime is expected and the cumulative disruption is expected to be less than a minute.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.

Oct 21, 11:17 UTC
Completed - The scheduled maintenance has been completed.
Oct 26, 12:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 10:00 UTC
Scheduled - Workspace ONE Access and Hub Services are performing maintenance in India for domain in.wss.workspaceone.com on Saturday, Oct 26, 2024 between 10:00 - 12:30 UTC. During this maintenance, no downtime is expected and the cumulative disruption is expected to be less than a minute.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.

Oct 21, 10:50 UTC
Completed - The scheduled maintenance has been completed.
Oct 26, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 10:03 UTC
Scheduled - Workspace ONE Access and Hub Services will perform maintenance in Germany for domain vmwareidentity.de on Saturday, Oct 26, 2024 between 10:00 - 12:30 UTC. During this maintenance, no downtime is expected and the cumulative disruption is expected to be less than a minute.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.

Oct 21, 11:13 UTC
Completed - The scheduled maintenance has been completed.
Oct 26, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 10:01 UTC
Scheduled - Workspace ONE Access and Hub Services are performing maintenance on databases in Australia for domain vmwareidentity.com.au on Saturday, Oct 26, 2024 between 10:00 - 12:30 UTC. During this maintenance, no downtime is expected and the cumulative disruption is expected to be less than a minute.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.

Oct 21, 10:57 UTC
Completed - Horizon Cloud Service Universal Broker Infrastructure Upgrade is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Oct 26, 07:19 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 05:30 UTC
Scheduled - Horizon Cloud Service is going to perform a maintenance for the Universal Broker infrastructure upgrade in US region during the below maintenance window.

Maintenance Window:
•Start: Saturday, October 26, 2024 05:30 UTC
•End: Saturday, October 26, 2024 08:30 UTC

Impact:
•There can be intermittent access issues to those customers who will be trying to access their desktop/ applications using Universal Broker.
•During this maintenance there will be a downtime that can take up to 60 minutes on the Universal broker Console.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/6000005).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete

Oct 16, 17:45 UTC
Oct 25, 2024
Completed - The scheduled maintenance has been completed.
Oct 25, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 00:00 UTC
Scheduled - Workspace ONE Assist Maintenance Window on Production:
• Start: Thursday, October 24th 2024, 08:00PM EDT
• End: Friday, October 25th 2024, 02:00AM EDT

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• Omnissa will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
Omnissa Workspace ONE Assist Team

Oct 9, 18:23 UTC
Oct 24, 2024
Completed - Horizon Cloud Service First-Gen Database Maintenance is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Oct 24, 21:25 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 21:00 UTC
Scheduled - Horizon Cloud Service First-Gen is going to perform database maintenance in the Europe Region during the following maintenance window.

Maintenance Window:
•Start: Thursday, October 24, 2024, 21:00 UTC
•End: Thursday, October 24, 2024, 23:00 UTC

Impact:
• Services will remain accessible during the update with only a few minutes of possibly slower response times and, in some cases, a small number of failed requests that are expected to succeed on retry.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/6000005).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete

Oct 18, 00:51 UTC
Completed - Horizon Cloud Service First-Gen Database Maintenance is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Oct 24, 18:36 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 18:00 UTC
Scheduled - Horizon Cloud Service First-Gen is going to perform database maintenance in the APAC Region during the following maintenance window

Maintenance Window:
•Start: Thursday, October 24, 2024, 18:00 UTC
•End: Thursday, October 24, 2024, 20:00 UTC

Impact:
• Services will remain accessible during the update with only a few minutes of possibly slower response times and, in some cases, a small number of failed requests that are expected to succeed on retry.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/6000005).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete

Oct 18, 18:20 UTC
Completed - Horizon Cloud Service Universal Broker Infrastructure Upgrade is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Oct 24, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 12:30 UTC
Scheduled - Horizon Cloud Service is going to perform a maintenance for the Universal Broker infrastructure upgrade in Japan region during the below maintenance window.

Maintenance Window:
•Start: Thursday, October 24, 2024 12:30 UTC
•End: Thursday, October 24, 2024 15:30 UTC

Impact:
•There can be intermittent access issues to those customers who will be trying to access their desktop/ applications using Universal Broker.
•During this maintenance there will be a downtime that can take up to 60 minutes on the Universal broker Console.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/6000005).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete

Oct 16, 17:59 UTC
Oct 23, 2024

No incidents reported.