Horizon Cloud Service Next-Gen: Root Certificate Authority (CA) Update for Horizon Components
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In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 01, 2025 - 00:01 UTC
May 01, 2025 - 00:01 UTC
Scheduled - Horizon Cloud Service Next-Gen is undergoing Root Certificate Authority (CA) certificate update across all Horizon components from May 1 through June 16, 2025, via a continuous, rolling update.
Impact:
- There is no impact on administrators accessing Universal Console.
- There is no impact on end-users and their ability to connect to their desktops
- No downtime is expected, provided the following prerequisites are in place as previously communicated over the past several months through this Horizon Cloud Service transition to Omnissa (6000824) article.
- Ensure Horizon Agents are updated to version 24.4.0 or later
- Ensure Omnissa URLs are allow-listed
- If agents are not updated, affected virtual machines will lose connectivity to Horizon Cloud after June 16, 2025, 7 AM UTC, resulting in user access disruption
Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
May 6, 2025 00:31 - Jun 16, 2025 07:00 UTC
Impact:
- There is no impact on administrators accessing Universal Console.
- There is no impact on end-users and their ability to connect to their desktops
- No downtime is expected, provided the following prerequisites are in place as previously communicated over the past several months through this Horizon Cloud Service transition to Omnissa (6000824) article.
- Ensure Horizon Agents are updated to version 24.4.0 or later
- Ensure Omnissa URLs are allow-listed
- If agents are not updated, affected virtual machines will lose connectivity to Horizon Cloud after June 16, 2025, 7 AM UTC, resulting in user access disruption
Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
May 6, 2025 00:31 - Jun 16, 2025 07:00 UTC
Workspace ONE Assist - Germany
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Workspace ONE Assist - USA
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Workspace ONE Assist - Japan
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Workspace ONE Assist - Australia
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Workspace ONE Assist - UK
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Workspace ONE Assist - Canada
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Workspace ONE Email Notification Service 2-US
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Workspace ONE Email Notification Service 2-Germany
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Workspace ONE Email Notification Service 2-Japan
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Workspace ONE Email Notification Service 2-UK
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Workspace ONE Assist - Singapore
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Horizon Cloud Services
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AWS Cloud Control Plane - APAC
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Horizon Cloud Control Plane - Australia 2
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Workspace ONE Intelligence
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Workspace ONE Data Center Console Access - US
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Workspace ONE Data Center Data Ingest - US
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Workspace ONE Data Center Console Access - DE
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Workspace ONE Data Center Data Ingest - DE
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Workspace ONE Data Center Console Access - EMEA
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Workspace ONE Data Center Data Ingest - EMEA
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Workspace ONE Data Center Console Access - Australia
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Workspace ONE Data Center Data Ingest - Australia
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Workspace ONE Data Center Console Access - Canada
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Workspace ONE Data Center Data Ingest - Canada
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Workspace ONE Data Center Console Access - APAC
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Workspace ONE Data Center Data Ingest - APAC
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Workspace ONE Data Center Console Access - London
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Workspace ONE Data Center Data Ingest - London
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Workspace ONE Data Center Console Access - GovCloud
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Workspace ONE Data Center Data Ingest - GovCloud
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Workspace ONE Data Center Console Access - IN
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Workspace ONE Data Center Data Ingest - IN
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Workspace ONE Data Center Console Access - Singapore
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Workspace ONE Data Center Data Ingest - Singapore
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Workspace ONE UEM
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Workspace ONE UEM - USA
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Workspace ONE UEM - Germany
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Workspace ONE UEM - Japan
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Workspace ONE UEM - UK
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Workspace ONE UEM - Australia
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Workspace ONE UEM - Canada
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Workspace ONE UEM - Singapore
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Cloud Notification Services (for ENS) - Global
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My Workspace ONE - Global
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App Wrapping
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AWCP (for APNs) - Global
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SMTP UEM - USA
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Workspace ONE UEM - India
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Auto-Discovery - USA
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VMware Seeded Apps (Workspace One Launcher) - Global
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Workspace ONE UEM - GovCloud
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Cloud Notification Service (For ENS) - GovCloud
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SMTP - GovCloud
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Workspace ONE Email Notification Service 2 - GovCloud
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Console Access (Horizon Cloud Admin Console)
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Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales)
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Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) 2
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Console Access (Horizon Cloud Admin Console) – AP Japan East
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Console Access (Horizon Cloud Admin Console) – EU UK South (London)
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Console Access (Horizon Cloud Admin Console) – EU North (Ireland) 2
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Console Access (Horizon Cloud Admin Console) – EU North (Ireland)
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Console Access (Horizon Cloud Admin Console) – US West 2
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Console Access (Horizon Cloud Admin Console) – US North Central (Illinois)
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Console Access (Horizon Cloud Admin Console) – Germany West Central (Frankfurt)
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Horizon Cloud Universal Broker
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Horizon Cloud Universal Broker - USA
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Horizon Cloud Universal Broker - Europe
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Horizon Cloud Universal Broker - APAC
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Workspace ONE Experience Workflows
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WS1 Experience Workflows-Canada
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WS1 Experience Workflows-Australia
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WS1 Experience Workflows-UK
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WS1 Experience Workflows-Ireland
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WS1 Experience Workflows-Germany
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WS1 Experience Workflows-US1
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WS1 Experience Workflows-US2
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WS1 Experience Workflows-US3
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WS1 Experience Workflows-Preview
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Horizon Cloud Service Next-Gen
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Horizon Cloud Service Next-Gen - United States
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Horizon Cloud Service Next-Gen - Germany
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Horizon Cloud Service Next-Gen - Ireland
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Horizon Cloud Service Next-Gen - Japan
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Universal Console - US
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Universal Console - Ireland
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Universal Console - Japan
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Horizon Portal - Broker - US
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Horizon Portal - Broker - Ireland
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Horizon Portal - Broker - Japan
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Edge Hub - US
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Edge Hub - Ireland
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Edge Hub - Japan
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VM Hub - US
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VM Hub - Germany
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VM Hub - UK
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VM Hub - Ireland
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VM Hub - Australia
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VM Hub - Japan
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Regional Data Shard - US
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Regional Data Shard - Germany
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Regional Data Shard - UK
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Regional Data Shard - Ireland
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Regional Data Shard - Japan
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Regional Data Shard - Australia
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VM Hub - India
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Regional Data Shard - India
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getwsone.com
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Workspace ONE Access
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Workspace ONE Access - US1
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Workspace ONE Access - US2
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Workspace ONE Access - US3
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Workspace ONE Access - Germany
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Workspace ONE Access - Ireland
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Workspace ONE Access - UK
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Workspace ONE Access - Japan
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Workspace ONE Access - Australia
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Workspace ONE Access - Canada
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Workspace ONE Access - GovCloud
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Workspace ONE Access - India
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Workspace ONE Access - Singapore
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Workspace ONE Hub Services Catalog
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Workspace ONE Hub Services Catalog - US1
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Workspace ONE Hub Services Catalog - US2
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Workspace ONE Hub Services Catalog - US3
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Workspace ONE Hub Services Catalog - Germany
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Workspace ONE Hub Services Catalog - Ireland
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Workspace ONE Hub Services Catalog -UK
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Workspace ONE Hub Services Catalog - Japan
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Workspace ONE Hub Services Catalog - Australia
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Workspace ONE Hub Services Catalog - Canada
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Workspace ONE Hub Services - GovCloud
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Workspace ONE Hub Services Catalog - India
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Workspace ONE Hub Services Catalog - Singapore
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Omnissa Connect
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Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Omnissa Connect: Infrastructure Maintenance - United States May 17, 2025 10:00-13:00 UTC
Omnissa Connect are performing maintenance on infrastructure in United States. Services will remain accessible during the update with only a few minutes of possibly slower response times and, in some cases, a small number of failed request that are expected to succeed on retry.
Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Posted on May 12, 2025 - 07:16 UTC
Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Posted on May 12, 2025 - 07:16 UTC
Workspace ONE UEM: Monthly Data Center Maintenance May 17th, 2025 / GovCloud (Full Region) May 17, 2025 15:00-19:00 UTC
Workspace ONE UEM is scheduled to undergo maintenance on May 17th, 2025.
Maintenance Window:
• Start: Saturday, May 17th, 2025, 15:00 UTC
• End: Saturday, May 17th, 2025, 19:00 UTC
Change:
Infrastructure Patching
Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.
Downtime:
5 min on average
System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on Apr 14, 2025 - 06:57 UTC
Maintenance Window:
• Start: Saturday, May 17th, 2025, 15:00 UTC
• End: Saturday, May 17th, 2025, 19:00 UTC
Change:
Infrastructure Patching
Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.
Downtime:
5 min on average
System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on Apr 14, 2025 - 06:57 UTC
Horizon Cloud Service First-Gen : Universal Broker Maintenance - Maintenance Window: Monday, May 19, 2025 03:30 UTC – UK South region. May 19, 2025 03:30-06:30 UTC
Update -
We will be undergoing scheduled maintenance during this time.
May 09, 2025 - 00:29 UTC
May 09, 2025 - 00:29 UTC
Scheduled -
Horizon Cloud Service First-Gen is scheduled to conduct maintenance on the Universal Broker in the UK South region during the maintenance window outlined below.
Maintenance Window:
• Start: Monday, May 19, 2025 03:30 UTC
• End: Monday, May 19, 2025 06:30 UTC
Impact:
• There can be intermittent access issues to those customers who will be trying to access their desktop/ applications using Universal Broker.
• During this maintenance there will be a downtime that can take up to 30 minutes on the Universal Broker Console.
Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).
Thanks for your patience.
Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
May 09, 2025 - 00:11 UTC
Maintenance Window:
• Start: Monday, May 19, 2025 03:30 UTC
• End: Monday, May 19, 2025 06:30 UTC
Impact:
• There can be intermittent access issues to those customers who will be trying to access their desktop/ applications using Universal Broker.
• During this maintenance there will be a downtime that can take up to 30 minutes on the Universal Broker Console.
Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).
Thanks for your patience.
Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
May 09, 2025 - 00:11 UTC
Omnissa Connect: Infrastructure Maintenance - United States May 21, 2025 11:00-14:00 UTC
Omnissa Connect are performing maintenance on infrastructure in United States. Services will remain accessible during the update with only a few minutes of possibly slower response times and, in some cases, a small number of failed request that are expected to succeed on retry.
Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Posted on May 15, 2025 - 19:53 UTC
Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Posted on May 15, 2025 - 19:53 UTC
Horizon Cloud Service First-Gen : Universal Broker Maintenance - Maintenance Window: Monday, May 26, 2025 03:30 UTC – Europe region. May 26, 2025 03:30-06:30 UTC
Horizon Cloud Service First-Gen is scheduled to conduct maintenance on the Universal Broker in the Europe region during the maintenance window outlined below.
Maintenance Window:
• Start: Monday, May 26, 2025 03:30 UTC
• End: Monday, May 26, 2025 06:30 UTC
Impact:
• There can be intermittent access issues to those customers who will be trying to access their desktop/ applications using Universal Broker.
• During this maintenance there will be a downtime that can take up to 30 minutes on the Universal Broker Console.
Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).
Thanks for your patience.
Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Posted on May 14, 2025 - 19:13 UTC
Maintenance Window:
• Start: Monday, May 26, 2025 03:30 UTC
• End: Monday, May 26, 2025 06:30 UTC
Impact:
• There can be intermittent access issues to those customers who will be trying to access their desktop/ applications using Universal Broker.
• During this maintenance there will be a downtime that can take up to 30 minutes on the Universal Broker Console.
Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).
Thanks for your patience.
Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Posted on May 14, 2025 - 19:13 UTC
Horizon Cloud Service First-Gen : Universal Broker Maintenance - Maintenance Window: Monday, May 26, 2025 12:00 UTC – Australia region. May 26, 2025 12:00-15:00 UTC
Horizon Cloud Service First-Gen is scheduled to conduct maintenance on the Universal Broker in the Australia region during the maintenance window outlined below.
Maintenance Window:
• Start: Monday, May 26, 2025 12:00 UTC
• End: Monday, May 26, 2025 15:00 UTC
Impact:
• There can be intermittent access issues to those customers who will be trying to access their desktop/ applications using Universal Broker.
• During this maintenance there will be a downtime that can take up to 30 minutes on the Universal Broker Console.
Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).
Thanks for your patience.
Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Posted on May 13, 2025 - 16:49 UTC
Maintenance Window:
• Start: Monday, May 26, 2025 12:00 UTC
• End: Monday, May 26, 2025 15:00 UTC
Impact:
• There can be intermittent access issues to those customers who will be trying to access their desktop/ applications using Universal Broker.
• During this maintenance there will be a downtime that can take up to 30 minutes on the Universal Broker Console.
Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).
Thanks for your patience.
Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Posted on May 13, 2025 - 16:49 UTC