Omnissa Workspace ONE Status

Workspace ONE UEM: Maintenance April 24, 2025 / Germany (Partial Region)

Update - Scheduled maintenance is taking longer than expected and is running over the allotted window. Please standby for further updates.

During this delay,

• Admin users will not be able to upload internal applications or content to the Web Console or via API
• Devices may see errors when downloading internal applications or content
• Applications and content hosted on 3rd party stores or on-premise solutions will not be affected
• Workspace ONE UEM Services will otherwise remain online and available throughout this maintenance

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.
Apr 24, 2025 - 05:52 UTC

Update - Scheduled maintenance is taking longer than expected and is running over the allotted window. Please standby for further updates.

During this delay, service will be available for end-users who may experience intermittent latency and timeouts.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.
Apr 24, 2025 - 05:03 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 2025 - 01:00 UTC

Scheduled - Workspace ONE UEM is scheduled to undergo preventative storage infrastructure maintenance.

Maintenance Window:
• Start: Thursday, April 24, 2025, 01:00 UTC
• End: Thursday, April 24, 2025, 05:00 UTC

Change: File Storage Infrastructure Maintenance

Customer Impact:
Omnissa Connect portal has been updated for all customers in scope for this maintenance.
During this time frame, you can expect the following:
• Admin users will not be able to upload internal applications or content to the Web Console or via API
• Devices may see errors when downloading internal applications or content
• Applications and content hosted on 3rd party stores or on-premise solutions will not be affected
• Workspace ONE UEM Services will otherwise remain online and available throughout this maintenance

Downtime:
No downtime is expected for this maintenance

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Apr 24, 2025 01:00-05:00 UTC

Workspace ONE Assist - Germany Operational

Workspace ONE Assist - USA Operational

Workspace ONE Assist - Japan Operational

Workspace ONE Assist - Australia Operational

Workspace ONE Assist - UK Operational

Workspace ONE Assist - Canada Operational

Workspace ONE Email Notification Service 2-US Operational

Workspace ONE Email Notification Service 2-Germany Operational

Workspace ONE Email Notification Service 2-Japan Operational

Workspace ONE Email Notification Service 2-UK Operational

Workspace ONE Assist - Singapore Operational

Horizon Cloud Services Operational

AWS Cloud Control Plane - APAC Operational

Horizon Cloud Control Plane - Australia 2 Operational

Workspace ONE Intelligence Operational

Workspace ONE Data Center Console Access - US Operational

Workspace ONE Data Center Data Ingest - US Operational

Workspace ONE Data Center Console Access - DE Operational

Workspace ONE Data Center Data Ingest - DE Operational

Workspace ONE Data Center Console Access - EMEA Operational

Workspace ONE Data Center Data Ingest - EMEA Operational

Workspace ONE Data Center Console Access - Australia Operational

Workspace ONE Data Center Data Ingest - Australia Operational

Workspace ONE Data Center Console Access - Canada Operational

Workspace ONE Data Center Data Ingest - Canada Operational

Workspace ONE Data Center Console Access - APAC Operational

Workspace ONE Data Center Data Ingest - APAC Operational

Workspace ONE Data Center Console Access - London Operational

Workspace ONE Data Center Data Ingest - London Operational

Workspace ONE Data Center Console Access - GovCloud Operational

Workspace ONE Data Center Data Ingest - GovCloud Operational

Workspace ONE Data Center Console Access - IN Operational

Workspace ONE Data Center Data Ingest - IN Operational

Workspace ONE Data Center Console Access - Singapore Operational

Workspace ONE Data Center Data Ingest - Singapore Operational

Workspace ONE UEM Under Maintenance

Workspace ONE UEM - USA Operational

Workspace ONE UEM - Germany Under Maintenance

Workspace ONE UEM - Japan Operational

Workspace ONE UEM - UK Operational

Workspace ONE UEM - Australia Operational

Workspace ONE UEM - Canada Operational

Workspace ONE UEM - Singapore Operational

Cloud Notification Services (for ENS) - Global Operational

My Workspace ONE - Global Operational

App Wrapping Operational

AWCP (for APNs) - Global Operational

SMTP UEM - USA Operational

Workspace ONE UEM - India Operational

Auto-Discovery - USA Operational

VMware Seeded Apps (Workspace One Launcher) - Global Operational

Workspace ONE UEM - GovCloud Operational

Cloud Notification Service (For ENS) - GovCloud Operational

SMTP - GovCloud Operational

Workspace ONE Email Notification Service 2 - GovCloud Operational

Console Access (Horizon Cloud Admin Console) Operational

Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) Operational

Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) 2 Operational

Console Access (Horizon Cloud Admin Console) – AP Japan East Operational

Console Access (Horizon Cloud Admin Console) – EU UK South (London) Operational

Console Access (Horizon Cloud Admin Console) – EU North (Ireland) 2 Operational

Console Access (Horizon Cloud Admin Console) – EU North (Ireland) Operational

Console Access (Horizon Cloud Admin Console) – US West 2 Operational

Console Access (Horizon Cloud Admin Console) – US North Central (Illinois) Operational

Console Access (Horizon Cloud Admin Console) – Germany West Central (Frankfurt) Operational

Horizon Cloud Universal Broker Operational

Horizon Cloud Universal Broker - USA Operational

Horizon Cloud Universal Broker - Europe Operational

Horizon Cloud Universal Broker - APAC Operational

Workspace ONE Experience Workflows Operational

WS1 Experience Workflows-Canada Operational

WS1 Experience Workflows-Australia Operational

WS1 Experience Workflows-UK Operational

WS1 Experience Workflows-Ireland Operational

WS1 Experience Workflows-Germany Operational

WS1 Experience Workflows-US1 Operational

WS1 Experience Workflows-US2 Operational

WS1 Experience Workflows-US3 Operational

WS1 Experience Workflows-Preview Operational

Horizon Cloud Service Next-Gen Operational

Horizon Cloud Service Next-Gen - United States Operational

Horizon Cloud Service Next-Gen - Germany Operational

Horizon Cloud Service Next-Gen - Ireland Operational

Horizon Cloud Service Next-Gen - Japan Operational

Universal Console - US Operational

Universal Console - Ireland Operational

Universal Console - Japan Operational

Horizon Portal - Broker - US Operational

Horizon Portal - Broker - Ireland Operational

Horizon Portal - Broker - Japan Operational

Edge Hub - US Operational

Edge Hub - Ireland Operational

Edge Hub - Japan Operational

VM Hub - US Operational

VM Hub - Germany Operational

VM Hub - UK Operational

VM Hub - Ireland Operational

VM Hub - Australia Operational

VM Hub - Japan Operational

Regional Data Shard - US Operational

Regional Data Shard - Germany Operational

Regional Data Shard - UK Operational

Regional Data Shard - Ireland Operational

Regional Data Shard - Japan Operational

Regional Data Shard - Australia Operational

VM Hub - India Operational

Regional Data Shard - India Operational

getwsone.com Operational

Workspace ONE Access Operational

Workspace ONE Access - US1 Operational

Workspace ONE Access - US2 Operational

Workspace ONE Access - US3 Operational

Workspace ONE Access - Germany Operational

Workspace ONE Access - Ireland Operational

Workspace ONE Access - UK Operational

Workspace ONE Access - Japan Operational

Workspace ONE Access - Australia Operational

Workspace ONE Access - Canada Operational

Workspace ONE Access - GovCloud Operational

Workspace ONE Access - India Operational

Workspace ONE Access - Singapore Operational

Workspace ONE Hub Services Catalog Operational

Workspace ONE Hub Services Catalog - US1 Operational

Workspace ONE Hub Services Catalog - US2 Operational

Workspace ONE Hub Services Catalog - US3 Operational

Workspace ONE Hub Services Catalog - Germany Operational

Workspace ONE Hub Services Catalog - Ireland Operational

Workspace ONE Hub Services Catalog -UK Operational

Workspace ONE Hub Services Catalog - Japan Operational

Workspace ONE Hub Services Catalog - Australia Operational

Workspace ONE Hub Services Catalog - Canada Operational

Workspace ONE Hub Services - GovCloud Operational

Workspace ONE Hub Services Catalog - India Operational

Workspace ONE Hub Services Catalog - Singapore Operational

Omnissa Connect Operational

Omnissa Connect - US Operational

Workspace ONE Assist - India Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Workspace ONE UEM: Maintenance April 25, 2025 / United Kingdom (Full Region) Apr `25`, `2025` `01:00`-`05:00` UTC

Workspace ONE UEM is scheduled to undergo preventative storage infrastructure maintenance.

Maintenance Window:
• Start: Friday, April 25, 2025, 01:00 UTC
• End: Friday, April 25, 2025, 05:00 UTC

Change: File Storage Infrastructure Maintenance

Customer Impact:
Omnissa Connect portal has been updated for all customers in scope for this maintenance.
During this time frame, you can expect the following:
• Admin users will not be able to upload internal applications or content to the Web Console or via API
• Devices may see errors when downloading internal applications or content
• Applications and content hosted on 3rd party stores or on-premise solutions will not be affected
• Workspace ONE UEM Services will otherwise remain online and available throughout this maintenance

Downtime:
No downtime is expected for this maintenance

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on Apr 07, 2025 - 17:35 UTC

Workspace ONE Hub Services Certificate Rotation in United States (Partial Region) Apr `29`, `2025` `00:00`-`02:00` UTC

Workspace ONE Hub Services will be replacing the TLS certificate for cns.gc.workspaceone-gov.com. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Omnissa Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Posted on Apr 21, 2025 - 17:54 UTC

Workspace ONE UEM: Maintenance April 29, 2025 / Germany (Partial Region) Apr `29`, `2025` `01:00`-`05:00` UTC

Workspace ONE UEM is scheduled to undergo preventative storage infrastructure maintenance.

Maintenance Window:
• Start: Tuesday, April 29, 2025, 01:00 UTC
• End: Tuesday, April 29, 2025, 05:00 UTC

Change: File Storage Infrastructure Maintenance

Customer Impact:
Omnissa Connect portal has been updated for all customers in scope for this maintenance.
During this time frame, you can expect the following:
• Admin users will not be able to upload internal applications or content to the Web Console or via API
• Devices may see errors when downloading internal applications or content
• Applications and content hosted on 3rd party stores or on-premise solutions will not be affected
• Workspace ONE UEM Services will otherwise remain online and available throughout this maintenance

Downtime:
No downtime is expected for this maintenance

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on Apr 07, 2025 - 17:39 UTC

Horizon Cloud Service First-Gen: Console Access Weekly Maintenance - Maintenance Window: Wednesday, April 30, 2025, 03:30 UTC - All Regions. Apr `30`, `2025` `03:30`-`06:30` UTC

Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:
• Start: Wednesday, April 30, 2025, 03:30 UTC
• End: Wednesday, April 30, 2025, 06:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Posted on Apr 23, 2025 - 15:36 UTC

Workspace ONE UEM: Maintenance April 30, 2025 / United States (Partial Region) Apr `30`, `2025` `05:00`-`09:00` UTC

Workspace ONE UEM is scheduled to undergo preventative storage infrastructure maintenance.

Maintenance Window:
• Start: Wednesday, April 30, 2025, 01:00 UTC
• End: Wednesday, April 30, 2025, 05:00 UTC

Change: File Storage Infrastructure Maintenance

Customer Impact:
Omnissa Connect portal has been updated for all customers in scope for this maintenance.
During this time frame, you can expect the following:
• Admin users will not be able to upload internal applications or content to the Web Console or via API
• Devices may see errors when downloading internal applications or content
• Applications and content hosted on 3rd party stores or on-premise solutions will not be affected
• Workspace ONE UEM Services will otherwise remain online and available throughout this maintenance

Downtime:
No downtime is expected for this maintenance

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on Apr 07, 2025 - 17:41 UTC

Workspace ONE UEM: Maintenance May 2, 2025 / United States (Partial Region) May `2`, `2025` `05:00`-`09:00` UTC

Workspace ONE UEM is scheduled to undergo preventative storage infrastructure maintenance.

Maintenance Window:
• Start: Friday, May 2, 2025, 01:00 UTC
• End: Friday, May 2, 2025, 05:00 UTC

Change: File Storage Infrastructure Maintenance

Customer Impact:
Omnissa Connect portal has been updated for all customers in scope for this maintenance.
During this time frame, you can expect the following:
• Admin users will not be able to upload internal applications or content to the Web Console or via API
• Devices may see errors when downloading internal applications or content
• Applications and content hosted on 3rd party stores or on-premise solutions will not be affected
• Workspace ONE UEM Services will otherwise remain online and available throughout this maintenance

Downtime:
No downtime is expected for this maintenance

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on Apr 07, 2025 - 17:42 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance May 2nd, 2025 / India (Full Region) May `2`, `2025` `15:00`-`19:00` UTC

Workspace ONE UEM and Assist are scheduled to undergo maintenance on May 2nd, 2025

Maintenance Window:
• Start: Friday, May 2nd, 2025, 15:00 UTC
• End: Friday, May 2nd, 2025, 19:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on Apr 14, 2025 - 06:31 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance May 2nd, 2025 / Japan (Full Region) May `2`, `2025` `15:00`-`19:00` UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance May 2nd, 2025 / Australia (Full Region) May `2`, `2025` `15:00`-`19:00` UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance May 2nd, 2025 / Singapore (Full Region) May `2`, `2025` `15:00`-`19:00` UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance May 3rd, 2025 / Canada (Full Region) May `3`, `2025` `01:00`-`05:00` UTC

Workspace ONE UEM and Assist are scheduled to undergo maintenance on May 3rd, 2025.

Maintenance Window:
• Start: Saturday, May 3rd, 2025, 1:00 UTC
• End: Saturday, May 3rd, 2025, 5:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on Apr 14, 2025 - 06:45 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance May 3rd, 2025 / United Kingdom (Full Region) May `3`, `2025` `01:00`-`05:00` UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance May 3rd, 2025 / Germany (Full Region) May `3`, `2025` `01:00`-`05:00` UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance May 4th, 2025 / USA (Full Region) May `4`, `2025` `01:00`-`05:00` UTC

Workspace ONE UEM and Assist are scheduled to undergo maintenance on May 4th, 2025

Maintenance Window:
• Start: Sunday, May 4th, 2025, 1:00 UTC
• End: Sunday, May 4th, 2025, 5:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on Apr 14, 2025 - 06:53 UTC

Workspace ONE UEM: Maintenance May 8, 2025 / United States (Partial Region) May `8`, `2025` `05:00`-`09:00` UTC

Workspace ONE UEM is scheduled to undergo preventative storage infrastructure maintenance.

Maintenance Window:
• Start: Thursday, May 8, 2025, 01:00 UTC
• End: Thursday, May 8, 2025, 05:00 UTC

Change: File Storage Infrastructure Maintenance

Customer Impact:
Omnissa Connect portal has been updated for all customers in scope for this maintenance.
During this time frame, you can expect the following:
• Admin users will not be able to upload internal applications or content to the Web Console or via API
• Devices may see errors when downloading internal applications or content
• Applications and content hosted on 3rd party stores or on-premise solutions will not be affected
• Workspace ONE UEM Services will otherwise remain online and available throughout this maintenance

Downtime:
No downtime is expected for this maintenance

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on Apr 07, 2025 - 17:46 UTC

Workspace ONE UEM: Monthly Data Center Maintenance May 17th, 2025 / GovCloud (Full Region) May `17`, `2025` `15:00`-`19:00` UTC

Workspace ONE UEM is scheduled to undergo maintenance on May 17th, 2025.

Maintenance Window:
• Start: Saturday, May 17th, 2025, 15:00 UTC
• End: Saturday, May 17th, 2025, 19:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on Apr 14, 2025 - 06:57 UTC

Past Incidents

Apr 24, 2025

Workspace ONE UEM: Datacenter Maintenance April 24, 2025 / GovCloud (Full Region)

Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.
Apr 24, 01:37 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 01:00 UTC

Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on Apr 24 2025.

Maintenance Window:
• Start: Thursday, Apr 24 2025, 01:00 UTC
• End: Thursday, Apr 24 2025, 05:00 UTC

Change:
Network Infrastructure Maintenance

Customer Impact:
All SaaS hosted websites will be unavailable to end-users and administrators.

• Administrator users will be unable to login to the Omnissa Workspace ONE Console
• End-Users will be unable to enroll new devices
• End-Users will be unable to access the App Catalog to install applications
• End-Users will be unable to access the Self Service portal
• End-Users will be unable to check-in/check-out devices
• Administrator access to Workspace ONE Access is not impacted

Downtime:
120 minutes (on average)

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Apr 22, 21:18 UTC

Apr 23, 2025

Workspace ONE UEM: AWCM Connectivity Issues / United States (Partial Region)

Resolved - Omnissa has pushed an update to the AWCM services and the issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support.

Customers leveraging on-premise hosted Omnissa Workspace ONE integration modules such as Omnissa Workspace ONE Cloud Connector (ACC), Omnissa Tunnel, Mobile Access Gateway (MAG), Secure Email Gateway (SEG) may experience residual issues as a result of the outage. Omnissa Workspace ONE recommends restarting the impacted integration modules as a troubleshooting measure. If issues persist, please engage Omnissa Workspace ONE Support for further assistance.

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Apr 23, 17:12 UTC

Investigating - Omnissa Workspace ONE detected issues which may have impacted availability for SaaS environments.

Customers leveraging on-premise hosted Omnissa Workspace ONE integration modules such as Omnissa Workspace ONE Cloud Connector (ACC), Enterprise System Connect (VESC), Omnissa Tunnel, Mobile Access Gateway (MAG), Secure Email Gateway (SEG) may experience issues as a result of the issues. We will provide more information shortly.

Omnissa Cloud Services portal has been updated for customers affected by this event.

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Apr 23, 16:39 UTC

Horizon Cloud Service First-Gen: Console Access Weekly Maintenance - Maintenance Window: Wednesday, April 23, 2025, 03:30 UTC - All Regions.

Completed - Horizon Cloud Service Console Access Weekly Maintenance is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Apr 23, 04:56 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 03:30 UTC

Scheduled - Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:
• Start: Wednesday, April 23, 2025, 03:30 UTC
• End: Wednesday, April 23, 2025, 06:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Apr 16, 15:39 UTC

Apr 22, 2025

Workspace ONE UEM: Maintenance April 22, 2025 / Canada (Full Region)

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 05:00 UTC

Scheduled - Workspace ONE UEM is scheduled to undergo preventative storage infrastructure maintenance.

Maintenance Window:
• Start: Tuesday, April 22, 2025, 05:00 UTC
• End: Tuesday, April 22, 2025, 09:00 UTC

Change: File Storage Infrastructure Maintenance

Customer Impact:
Omnissa Connect portal has been updated for all customers in scope for this maintenance.
During this time frame, you can expect the following:
• Admin users will not be able to upload internal applications or content to the Web Console or via API
• Devices may see errors when downloading internal applications or content
• Applications and content hosted on 3rd party stores or on-premise solutions will not be affected
• Workspace ONE UEM Services will otherwise remain online and available throughout this maintenance

Downtime:
No downtime is expected for this maintenance

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Apr 7, 17:15 UTC

Apr 21, 2025

Workspace ONE UEM: Performance Issues / United States (Partial Region)

Resolved - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support. Operations teams will continue to monitor system performance levels and investigate the root cause of the issue.

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Apr 21, 17:07 UTC

Update - Omnissa Workspace ONE has noted partial recovery with SaaS environments.

Operations teams continue to actively work towards complete recovery.
Apr 21, 16:40 UTC

Update - Omnissa Workspace ONE continues to experience issues.

Operations teams are actively working to resolve it.
Apr 21, 16:04 UTC

Identified - Omnissa Workspace ONE is investigating reports of performance issues with Shared SaaS environments - CN16, CN1688.

Operations teams have identified the issue with database infrastructure and are actively working to resolve it.

Omnissa Cloud Services portal has been updated for customers affected by this event.

Please check the Omnissa Cloud Services portal to confirm if your environment is affected by this event.

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Apr 21, 15:13 UTC

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025

Omnissa Connect: Infrastructure Maintenance - United States

Completed - The scheduled maintenance has been completed.
Apr 16, 14:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 11:00 UTC

Scheduled - Omnissa Connect are performing maintenance on infrastructure in United States. Services will remain accessible during the update with only a few minutes of possibly slower response times and, in some cases, a small number of failed request that are expected to succeed on retry.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Apr 10, 15:15 UTC

Horizon Cloud Service First-Gen: Console Access Weekly Maintenance - Maintenance Window: Wednesday, April 16, 2025, 03:30 UTC - All Regions.

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 03:30 UTC

Scheduled - Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:
• Start: Wednesday, April 16, 2025, 03:30 UTC
• End: Wednesday, April 16, 2025, 06:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Apr 9, 15:36 UTC

Apr 15, 2025

Omnissa Access and Workspace ONE Hub Services: Login Issues / Japan (Full Region)

Resolved - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support.
Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Apr 15, 09:19 UTC

Monitoring - Omnissa Access and Workspace ONE Hub Services has completed actions to remediate the issues and confirm that the services are available.
Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.
Apr 15, 09:02 UTC

Update - Omnissa Access and Workspace ONE Hub Services continues to experience issues.
Operations teams have identified the issue and are working to resolve it.
Apr 15, 08:57 UTC

Investigating - Omnissa Access and Workspace ONE Hub Services is investigating reports of issues with login. We will provide more information shortly.
Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Apr 15, 08:30 UTC

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

Workspace ONE UEM: Monthly Data Center Maintenance April 12th, 2025 / GovCloud (Full Region)

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 15:00 UTC

Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on April 12th, 2025.

Maintenance Window:
• Start: Saturday, April 12th, 2025, 15:00 UTC
• End: Saturday, April 12th, 2025, 19:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Mar 23, 02:31 UTC

Horizon Cloud Service Next-Gen: Universal Console Login issues - US Region

Resolved - The issue is resolved. We apologize for the inconvenience and thank you for your patience and continued support.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Apr 12, 06:43 UTC

Monitoring - Horizon Cloud Service Next-Gen has completed actions to remediate the issues and confirm that the services are available.

Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.
Apr 12, 06:04 UTC

Identified - Horizon Cloud Service Next-Gen continues to experience issues.

Operations team have identified the issue and are actively working to resolve it.
Apr 12, 05:28 UTC

Investigating - Horizon Cloud Service Next-Gen is investigating reports of issues with Universal Console (Admin Console) login. We will provide more information shortly.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Apr 12, 05:16 UTC

Omnissa Access : Some Audit Events may not be recorded / Germany (Full Region)

Update - Omnissa Access and Workspace ONE Hub Services continues to monitor the issue until it is fully resolved.
Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Apr 10, 05:56 UTC

Monitoring - Omnissa Access and Workspace ONE Hub Services continues to monitor intermittent loss of audit event records.
Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems
Apr 9, 08:41 UTC

Identified - Omnissa Access and Workspace ONE Hub Services continues to experience intermittent loss of audit event records.
Operations teams have identified the issue and are working to resolve it.
Apr 8, 04:40 UTC

Investigating - Omnissa Access is investigating loss of small number of audit event records in vmwareidentity.de. There may be limited or no service impact at this time.
Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Apr 8, 00:43 UTC

Omnissa Access : Some Audit Events may not be recorded / Japan (Full Region)

Investigating - Omnissa Access is investigating loss of small number of audit event records in vmwareidentity.asia. There may be limited or no service impact at this time.
Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Apr 8, 00:48 UTC

Apr 11, 2025

No incidents reported.

Apr 10, 2025

Workspace ONE UEM: Environment Latency / United States (Partial Region)

Update - Omnissa Workspace ONE has noted improved stability with SaaS environments.

Operations teams continue to actively work towards complete recovery.
Apr 10, 17:42 UTC

Update - Omnissa Workspace ONE continues to experience issues.

Operations teams have escalated the issue with the third party vendor to resolve the issue.
Apr 10, 17:08 UTC

Update - Omnissa Workspace ONE has noted partial recovery with SaaS environments.

Operations teams continue to actively work towards complete recovery.
Apr 10, 15:40 UTC

Identified - Omnissa Workspace ONE is investigating reports of performance issues with SaaS environments.

Operations teams have identified the issue with database infrastructure and are actively working to resolve it.

Omnissa Cloud Services portal has been updated for customers affected by this event.

Please check the Omnissa Cloud Services portal to confirm if your environment is affected by this event.

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Apr 10, 14:50 UTC

Workspace ONE Hub Services Certificate Rotation in Canada (Full Region)

Completed - The scheduled maintenance has been completed.
Apr 10, 03:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 01:00 UTC

Scheduled - Workspace ONE Hub Services will be replacing the TLS certificate for ca.cns.vmwservices.com. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Omnissa Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Apr 4, 00:52 UTC

Workspace ONE Hub Services Certificate Rotation in United States (Full Region)

Completed - The scheduled maintenance has been completed.
Apr 10, 03:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 01:01 UTC

Scheduled - Workspace ONE Hub Services will be replacing the TLS certificate for prod.cns.vmwservices.com, us2.cns.vmwservices.com, us3.cns.vmwservices.com. There is no downtime for this change however some customers may have implemented solutions that require review or an update when the TLS certificate is replaced. See Omnissa Access SaaS TLS certificates renewal and replacement process (https://kb.omnissa.com/s/article/88153) for additional information.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Apr 4, 00:54 UTC

Scheduled Maintenance

Workspace ONE UEM: Maintenance April 25, 2025 / United Kingdom (Full Region) Apr 25, 2025 01:00-05:00 UTC

Workspace ONE Hub Services Certificate Rotation in United States (Partial Region) Apr 29, 2025 00:00-02:00 UTC

Workspace ONE UEM: Maintenance April 29, 2025 / Germany (Partial Region) Apr 29, 2025 01:00-05:00 UTC

Horizon Cloud Service First-Gen: Console Access Weekly Maintenance - Maintenance Window: Wednesday, April 30, 2025, 03:30 UTC - All Regions. Apr 30, 2025 03:30-06:30 UTC

Workspace ONE UEM: Maintenance April 30, 2025 / United States (Partial Region) Apr 30, 2025 05:00-09:00 UTC

Workspace ONE UEM: Maintenance May 2, 2025 / United States (Partial Region) May 2, 2025 05:00-09:00 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance May 2nd, 2025 / India (Full Region) May 2, 2025 15:00-19:00 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance May 2nd, 2025 / Japan (Full Region) May 2, 2025 15:00-19:00 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance May 2nd, 2025 / Australia (Full Region) May 2, 2025 15:00-19:00 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance May 2nd, 2025 / Singapore (Full Region) May 2, 2025 15:00-19:00 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance May 3rd, 2025 / Canada (Full Region) May 3, 2025 01:00-05:00 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance May 3rd, 2025 / United Kingdom (Full Region) May 3, 2025 01:00-05:00 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance May 3rd, 2025 / Germany (Full Region) May 3, 2025 01:00-05:00 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance May 4th, 2025 / USA (Full Region) May 4, 2025 01:00-05:00 UTC

Workspace ONE UEM: Maintenance May 8, 2025 / United States (Partial Region) May 8, 2025 05:00-09:00 UTC

Workspace ONE UEM: Monthly Data Center Maintenance May 17th, 2025 / GovCloud (Full Region) May 17, 2025 15:00-19:00 UTC

Past Incidents

Workspace ONE UEM: Maintenance April 25, 2025 / United Kingdom (Full Region) Apr `25`, `2025` `01:00`-`05:00` UTC

Workspace ONE Hub Services Certificate Rotation in United States (Partial Region) Apr `29`, `2025` `00:00`-`02:00` UTC

Workspace ONE UEM: Maintenance April 29, 2025 / Germany (Partial Region) Apr `29`, `2025` `01:00`-`05:00` UTC

Horizon Cloud Service First-Gen: Console Access Weekly Maintenance - Maintenance Window: Wednesday, April 30, 2025, 03:30 UTC - All Regions. Apr `30`, `2025` `03:30`-`06:30` UTC

Workspace ONE UEM: Maintenance April 30, 2025 / United States (Partial Region) Apr `30`, `2025` `05:00`-`09:00` UTC

Workspace ONE UEM: Maintenance May 2, 2025 / United States (Partial Region) May `2`, `2025` `05:00`-`09:00` UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance May 2nd, 2025 / India (Full Region) May `2`, `2025` `15:00`-`19:00` UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance May 2nd, 2025 / Japan (Full Region) May `2`, `2025` `15:00`-`19:00` UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance May 2nd, 2025 / Australia (Full Region) May `2`, `2025` `15:00`-`19:00` UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance May 2nd, 2025 / Singapore (Full Region) May `2`, `2025` `15:00`-`19:00` UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance May 3rd, 2025 / Canada (Full Region) May `3`, `2025` `01:00`-`05:00` UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance May 3rd, 2025 / United Kingdom (Full Region) May `3`, `2025` `01:00`-`05:00` UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance May 3rd, 2025 / Germany (Full Region) May `3`, `2025` `01:00`-`05:00` UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance May 4th, 2025 / USA (Full Region) May `4`, `2025` `01:00`-`05:00` UTC

Workspace ONE UEM: Maintenance May 8, 2025 / United States (Partial Region) May `8`, `2025` `05:00`-`09:00` UTC

Workspace ONE UEM: Monthly Data Center Maintenance May 17th, 2025 / GovCloud (Full Region) May `17`, `2025` `15:00`-`19:00` UTC