Omnissa Workspace ONE Status

All Systems Operational

Workspace ONE Assist - Germany Operational

Workspace ONE Assist - USA Operational

Workspace ONE Assist - Japan Operational

Workspace ONE Assist - Australia Operational

Workspace ONE Assist - UK Operational

Workspace ONE Assist - Canada Operational

Workspace ONE Email Notification Service 2-US Operational

Workspace ONE Email Notification Service 2-Germany Operational

Workspace ONE Email Notification Service 2-Japan Operational

Workspace ONE Email Notification Service 2-UK Operational

Workspace ONE Assist - Singapore Operational

Horizon Cloud Services Operational

AWS Cloud Control Plane - APAC Operational

Horizon Cloud Control Plane - Australia 2 Operational

Workspace ONE Intelligence Operational

Workspace ONE Data Center Console Access - US Operational

Workspace ONE Data Center Data Ingest - US Operational

Workspace ONE Data Center Console Access - DE Operational

Workspace ONE Data Center Data Ingest - DE Operational

Workspace ONE Data Center Console Access - EMEA Operational

Workspace ONE Data Center Data Ingest - EMEA Operational

Workspace ONE Data Center Console Access - Australia Operational

Workspace ONE Data Center Data Ingest - Australia Operational

Workspace ONE Data Center Console Access - Canada Operational

Workspace ONE Data Center Data Ingest - Canada Operational

Workspace ONE Data Center Console Access - APAC Operational

Workspace ONE Data Center Data Ingest - APAC Operational

Workspace ONE Data Center Console Access - London Operational

Workspace ONE Data Center Data Ingest - London Operational

Workspace ONE Data Center Console Access - GovCloud Operational

Workspace ONE Data Center Data Ingest - GovCloud Operational

Workspace ONE Data Center Console Access - IN Operational

Workspace ONE Data Center Data Ingest - IN Operational

Workspace ONE Data Center Console Access - Singapore Operational

Workspace ONE Data Center Data Ingest - Singapore Operational

Workspace ONE UEM Operational

Workspace ONE UEM - USA Operational

Workspace ONE UEM - Germany Operational

Workspace ONE UEM - Japan Operational

Workspace ONE UEM - UK Operational

Workspace ONE UEM - Australia Operational

Workspace ONE UEM - Canada Operational

Workspace ONE UEM - Singapore Operational

Cloud Notification Services (for ENS) - Global Operational

My Workspace ONE - Global Operational

App Wrapping Operational

AWCP (for APNs) - Global Operational

SMTP UEM - USA Operational

Workspace ONE UEM - India Operational

Auto-Discovery - USA Operational

VMware Seeded Apps (Workspace One Launcher) - Global Operational

Workspace ONE UEM - GovCloud Operational

Cloud Notification Service (For ENS) - GovCloud Operational

SMTP - GovCloud Operational

Workspace ONE Email Notification Service 2 - GovCloud Operational

Console Access (Horizon Cloud Admin Console) Operational

Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) Operational

Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) 2 Operational

Console Access (Horizon Cloud Admin Console) – AP Japan East Operational

Console Access (Horizon Cloud Admin Console) – EU UK South (London) Operational

Console Access (Horizon Cloud Admin Console) – EU North (Ireland) 2 Operational

Console Access (Horizon Cloud Admin Console) – EU North (Ireland) Operational

Console Access (Horizon Cloud Admin Console) – US West 2 Operational

Console Access (Horizon Cloud Admin Console) – US North Central (Illinois) Operational

Console Access (Horizon Cloud Admin Console) – Germany West Central (Frankfurt) Operational

Horizon Cloud Universal Broker Operational

Horizon Cloud Universal Broker - USA Operational

Horizon Cloud Universal Broker - Europe Operational

Horizon Cloud Universal Broker - APAC Operational

Workspace ONE Experience Workflows Operational

WS1 Experience Workflows-Canada Operational

WS1 Experience Workflows-Australia Operational

WS1 Experience Workflows-UK Operational

WS1 Experience Workflows-Ireland Operational

WS1 Experience Workflows-Germany Operational

WS1 Experience Workflows-US1 Operational

WS1 Experience Workflows-US2 Operational

WS1 Experience Workflows-US3 Operational

WS1 Experience Workflows-Preview Operational

Horizon Cloud Service Next-Gen Operational

Horizon Cloud Service Next-Gen - United States Operational

Horizon Cloud Service Next-Gen - Germany Operational

Horizon Cloud Service Next-Gen - Ireland Operational

Horizon Cloud Service Next-Gen - Japan Operational

Universal Console - US Operational

Universal Console - Ireland Operational

Universal Console - Japan Operational

Horizon Portal - Broker - US Operational

Horizon Portal - Broker - Ireland Operational

Horizon Portal - Broker - Japan Operational

Edge Hub - US Operational

Edge Hub - Ireland Operational

Edge Hub - Japan Operational

VM Hub - US Operational

VM Hub - Germany Operational

VM Hub - UK Operational

VM Hub - Ireland Operational

VM Hub - Australia Operational

VM Hub - Japan Operational

Regional Data Shard - US Operational

Regional Data Shard - Germany Operational

Regional Data Shard - UK Operational

Regional Data Shard - Ireland Operational

Regional Data Shard - Japan Operational

Regional Data Shard - Australia Operational

VM Hub - India Operational

Regional Data Shard - India Operational

getwsone.com Operational

Workspace ONE Access Operational

Workspace ONE Access - US1 Operational

Workspace ONE Access - US2 Operational

Workspace ONE Access - US3 Operational

Workspace ONE Access - Germany Operational

Workspace ONE Access - Ireland Operational

Workspace ONE Access - UK Operational

Workspace ONE Access - Japan Operational

Workspace ONE Access - Australia Operational

Workspace ONE Access - Canada Operational

Workspace ONE Access - GovCloud Operational

Workspace ONE Access - India Operational

Workspace ONE Access - Singapore Operational

Workspace ONE Hub Services Catalog Operational

Workspace ONE Hub Services Catalog - US1 Operational

Workspace ONE Hub Services Catalog - US2 Operational

Workspace ONE Hub Services Catalog - US3 Operational

Workspace ONE Hub Services Catalog - Germany Operational

Workspace ONE Hub Services Catalog - Ireland Operational

Workspace ONE Hub Services Catalog -UK Operational

Workspace ONE Hub Services Catalog - Japan Operational

Workspace ONE Hub Services Catalog - Australia Operational

Workspace ONE Hub Services Catalog - Canada Operational

Workspace ONE Hub Services - GovCloud Operational

Workspace ONE Hub Services Catalog - India Operational

Workspace ONE Hub Services Catalog - Singapore Operational

Cloud Services - US Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Workspace ONE Assist team has scheduled a maintenance activity on Singapore region Nov 7, 2024 16:00-20:00 UTC

Workspace ONE Assist Maintenance Window on Production:
• Start: Thursday, November 7th, 2024 12:00PM EDT
• End: Thursday, November 7th, 2024 16:00PM EDT

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• Omnissa will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
Omnissa Workspace ONE Assist Team
Posted on Oct 09, 2024 - 18:35 UTC

Workspace ONE Assist team has scheduled a maintenance activity on UK region Nov 8, 2024 01:00-07:00 UTC

Workspace ONE Assist Maintenance Window on Production:
• Start: Thursday, November 7th, 2024 08:00PM EDT
• End: Thursday, November 8th, 2024 02:00AM EDT

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• Omnissa will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
Omnissa Workspace ONE Assist Team
Posted on Oct 09, 2024 - 18:40 UTC

Horizon Cloud Service First-Gen: AKS and Istio Cluster Version Upgrade - Maintenance Window: Friday, November 08, 2024, 04:00 UTC – US Region Nov 8, 2024 04:00-09:00 UTC

Horizon Cloud Service First-Gen is going to perform a maintenance on AKS and Istio clusters to upgrade its version in US Region during the below maintenance window.

Maintenance Window:
• Start: Friday, November 08, 2024, 04:00 UTC
• End: Friday, November 08, 2024, 09:00 UTC

Impact:
• Possible degradation in service performance / increase in latency

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/6000005).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Posted on Oct 31, 2024 - 04:09 UTC

Horizon Cloud Service First-Gen: AKS and Istio Cluster Version Upgrade - Maintenance Window: Friday, November 08, 2024, 14:00 UTC – APAC Region Nov 8, 2024 14:00-19:00 UTC

Horizon Cloud Service First-Gen is going to perform a maintenance on AKS and Istio clusters to upgrade its version in APAC Region during the below maintenance window.

Maintenance Window:
• Start: Friday, November 08, 2024, 14:00 UTC
• End: Friday, November 08, 2024, 19:00 UTC

Impact:
• Possible degradation in service performance / increase in latency

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/6000005).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Posted on Oct 31, 2024 - 04:21 UTC

Workspace ONE UEM: Monthly Data Center Maintenance November 8th, 2024 / Japan (Full Region) Nov 8, 2024 16:00-20:00 UTC

Workspace ONE UEM is scheduled to undergo maintenance on November 8th, 2024

Maintenance Window:
• Start: Friday, November 8th, 2024, 16:00 UTC
• End: Friday, November 8th, 2024, 20:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on Oct 25, 2024 - 02:13 UTC

Workspace ONE UEM: Monthly Data Center Maintenance November 8th, 2024 / Australia (Full Region) Nov 8, 2024 16:00-20:00 UTC

Workspace ONE UEM: Monthly Data Center Maintenance November 8th, 2024 / Singapore (Full Region) Nov 8, 2024 16:00-20:00 UTC

Workspace ONE UEM: Monthly Data Center Maintenance November 8th, 2024 / India (Full Region) Nov 8, 2024 16:00-20:00 UTC

Workspace ONE UEM: Monthly Data Center Maintenance November 9th, 2024 / United Kingdom (Full Region) Nov 9, 2024 02:00-06:00 UTC

Workspace ONE UEM is scheduled to undergo maintenance on November 9th, 2024.

Maintenance Window:
• Start: Saturday, November 9th, 2024, 2:00 UTC
• End: Saturday, November 9th, 2024, 6:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on Oct 25, 2024 - 02:34 UTC

Workspace ONE UEM: Monthly Data Center Maintenance November 9th, 2024 / Germany (Full Region) Nov 9, 2024 02:00-06:00 UTC

Workspace ONE UEM: Monthly Data Center Maintenance November 9th, 2024 / Canada (Full Region) Nov 9, 2024 02:00-06:00 UTC

Workspace ONE UEM: Monthly Data Center Maintenance November 10th, 2024 / USA (Full Region) Nov 10, 2024 02:00-06:00 UTC

Workspace ONE UEM is scheduled to undergo maintenance on November 10th, 2024

Maintenance Window:
• Start: Sunday, November 10th, 2024, 2:00 UTC
• End: Sunday, November 10th, 2024, 6:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted on Oct 25, 2024 - 02:37 UTC

Workspace ONE Assist team has scheduled a maintenance activity on Canada region Nov 12, 2024 06:00-10:00 UTC

Workspace ONE Assist Maintenance Window on Production:
• Start: Tuesday, November 12th, 2024 01:00AM EDT
• End: Tuesday, November 12th, 2024 05:00AM EDT

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• Omnissa will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
Omnissa Workspace ONE Assist Team
Posted on Oct 09, 2024 - 18:43 UTC

Horizon Cloud Service Next-Gen: AKS and Istio Cluster Version Upgrade - Maintenance Window: Tuesday, November 12, 2024, 14:00 UTC –Japan/Australia Region Nov 12, 2024 14:00-19:00 UTC

Horizon Cloud Service Next-Gen is going to perform a maintenance on AKS and Istio clusters to upgrade its version in Japan/Australia region during the below maintenance window.

Maintenance Window:

• Start: Tuesday, November 12, 2024, 14:00 UTC
• End: Tuesday, November 12, 2024, 19:00 UTC

Impact:

• Possible degradation in service performance / increase in latency

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/6000005).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Posted on Oct 31, 2024 - 22:30 UTC

Horizon Cloud Service First-Gen: Console Access Weekly Maintenance - Maintenance Window: Wednesday, November 13, 2024, 03:30 UTC - All Regions. Nov 13, 2024 03:30-06:30 UTC

Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:
• Start: Wednesday, November 13, 2024, 03:30 UTC
• End: Wednesday, November 13, 2024, 06:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Posted on Nov 06, 2024 - 15:38 UTC

Horizon Cloud Service Next-Gen: AKS and Istio Cluster Version Upgrade - Maintenance Window: Wednesday, November 13, 2024, 14:00 UTC – Europe region Nov 13, 2024 14:00-19:00 UTC

Horizon Cloud Service Next-Gen is going to perform a maintenance on AKS and Istio clusters to upgrade its version in Europe region during the below maintenance window.

Maintenance Window:
• Start: Wednesday, November 13, 2024, 14:00 UTC
• End: Wednesday, November 13, 2024, 19:00 UTC

Impact:
•Possible degradation in service performance / increase in latency.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/6000005).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Posted on Oct 31, 2024 - 22:29 UTC

Workspace ONE Assist team has scheduled a maintenance activity on Japan region Nov 14, 2024 16:00-20:00 UTC

Workspace ONE Assist Maintenance Window on Production:
• Start: Thursday, November 14th 2024, 12:00PM EDT
• End: Thursday, November 14th 2024, 16:00PM EDT

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• Omnissa will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
Omnissa Workspace ONE Assist Team
Posted on Oct 09, 2024 - 18:26 UTC

Horizon Cloud Service Next-Gen: AKS and Istio Cluster Version Upgrade - Maintenance Window: Friday, November 15, 2024, 04:00 UTC – US Region Nov 15, 2024 04:00-09:00 UTC

Horizon Cloud Service Next-Gen is going to perform a maintenance on AKS and Istio clusters to upgrade its version in US region during the below maintenance window.

Maintenance Window:
• Start: Friday, November 15, 2024, 04:00 UTC
• End: Friday, November 15, 2024, 09:00 UTC

Impact:
• Possible degradation in service performance / increase in latency

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/6000005).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Posted on Oct 31, 2024 - 23:07 UTC

Workspace ONE Intelligence Maintenance: United States (Partial Region) Nov 15, 2024 04:30-12:30 UTC

Workspace ONE Intelligence will perform routine maintenance in the United States.

Only customers using the Sandbox instance will be affected.

During maintenance, customers can expect the following:

- Data submitted to Intelligence may take longer than normal to appear in the UI, be included in reports, or be processed by automation rules

The Workspace ONE Intelligence team will provide additional status page updates while the maintenance is in progress.
Posted on Nov 01, 2024 - 23:19 UTC

Workspace ONE Intelligence Maintenance: United States (Partial Region) Nov 16, 2024 03:30-11:30 UTC

Workspace ONE Intelligence will perform routine maintenance in the United States.

Only customers using the NA1 instance will be affected.

During maintenance, customers can expect the following:

- Data submitted to Intelligence may take longer than normal to appear in the UI, be included in reports, or be processed by automation rules

The Workspace ONE Intelligence team will provide additional status page updates while the maintenance is in progress.
Posted on Nov 01, 2024 - 23:23 UTC

Workspace ONE Intelligence Maintenance: Canada, Germany, Japan (Full Region) Nov 16, 2024 03:30-11:30 UTC

Workspace ONE Intelligence will perform routine maintenance in Canada, Germany, and Japan.

During maintenance, customers can expect the following:

- Data submitted to Intelligence may take longer than normal to appear in the UI, be included in reports, or be processed by automation rules

The Workspace ONE Intelligence team will provide additional status page updates while the maintenance is in progress.
Posted on Nov 01, 2024 - 23:27 UTC

Workspace ONE Intelligence Maintenance: Australia, GovCloud, India, Ireland, Singapore, United Kingdom (Full Region) Nov 17, 2024 03:30-11:30 UTC

Workspace ONE Intelligence will perform routine maintenance in Australia, GovCloud, India, Ireland, Singapore, and the United Kingdom.

During maintenance, customers can expect the following:

- Data submitted to Intelligence may take longer than normal to appear in the UI, be included in reports, or be processed by automation rules

The Workspace ONE Intelligence team will provide additional status page updates while the maintenance is in progress.
Posted on Nov 01, 2024 - 23:31 UTC

Past Incidents

Nov 6, 2024

Horizon Cloud Service First-Gen: AKS and Istio Cluster Version Upgrade - Maintenance Window: Wednesday, November 06, 2024, 14:00 UTC – Europe Region

Completed - The scheduled maintenance has been cancelled. We will keep you posted with the new schedule once we have an update.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Nov 6, 11:09 UTC

Scheduled - Horizon Cloud Service First-Gen is going to perform a maintenance on AKS and Istio clusters to upgrade its version in Europe Region during the below maintenance window.

Maintenance Window:
• Start: Wednesday, November 06, 2024, 14:00 UTC
• End: Wednesday, November 06, 2024, 19:00 UTC

Impact:
• Possible degradation in service performance / increase in latency

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/6000005).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Oct 31, 03:53 UTC

Horizon Cloud Service First-Gen: Console Access Weekly Maintenance - Maintenance Window: Thursday, November 7, 2024, 03:30 UTC - All Regions.

Scheduled - Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:
• Start: Thursday, November 7, 2024, 03:30 UTC
• End: Thursday, November 7, 2024, 06:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/6000005).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Oct 30, 17:57 UTC

Nov 5, 2024

Workspace ONE UEM: CN1689 Environment Unavailable / Singapore (Partial Region)

Resolved - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support. Operations teams will continue to monitor system performance levels and investigate the root cause of the issue.

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.
Nov 5, 20:17 UTC

Update - VMware Workspace ONE has noted improved stability with SaaS environments.

Operations teams continue to actively work towards complete recovery.
Nov 5, 19:50 UTC

Identified - Omnissa Workspace ONE is investigating reports of availability issues with Shared SaaS system - CN1689.

My Workspace ONE portal has been updated for customers affected by this event.

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Nov 5, 19:22 UTC

Workspace ONE Assist team has scheduled a maintenance activity on Australia region

Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE Assist.

Please visit support.workspaceone.com if you need additional assistance.
Nov 5, 18:56 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 15:00 UTC

Scheduled - Workspace ONE Assist Maintenance Window on Production:
• Start: Tuesday, November 5th, 2024 10:00AM EDT
• End: Tuesday, November 5th, 2024 16:00PM EDT

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• Omnissa will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
Omnissa Workspace ONE Assist Team
Oct 9, 18:32 UTC

Workspace ONE UEM: Performance Issue / Singapore (Partial Region)

Monitoring - VMware Workspace ONE has noted improved stability with SaaS environments.

Operations teams continue to actively work towards complete recovery.
Nov 5, 03:34 UTC

Update - VMware Workspace ONE has initiated failover protocol to recover service.

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.
Nov 5, 03:20 UTC

Identified - VMware Workspace ONE is investigating reports of performance degradation. We will provide more information shortly.

My Workspace ONE portal has been updated for customers affected by this event.
Nov 5, 03:18 UTC

Nov 4, 2024

No incidents reported.

Nov 3, 2024

No incidents reported.

Nov 2, 2024

No incidents reported.

Nov 1, 2024

No incidents reported.

Oct 31, 2024

No incidents reported.

Oct 30, 2024

Horizon Cloud Service First-Gen: Console Access Weekly Maintenance - Maintenance Window: Wednesday, October 30, 2024, 03:30 UTC - All Regions.

Completed - Horizon Cloud Service Console Access Weekly Maintenance is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Oct 30, 06:28 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 03:30 UTC

Scheduled - Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:
• Start: Wednesday, October 30, 2024, 03:30 UTC
• End: Wednesday, October 30, 2024, 06:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/6000005).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Oct 23, 15:37 UTC

Horizon Cloud Service next-gen: Increased Request Error Rate (EU Region)

Resolved - The issue is resolved. We apologize for the inconvenience and thank you for your patience and continued support.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Oct 30, 03:05 UTC

Monitoring - Horizon Cloud Service Next-Gen has completed actions to remediate the issues and confirm that the services are available.

Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.
Oct 30, 03:02 UTC

Identified - Horizon Cloud Service Next-Gen continues to experience issues.

Operations team have identified the issue and are actively working to resolve it.
Oct 30, 02:56 UTC

Investigating - Horizon Cloud Service next-gen is investigating increased error rates for requests made to the service in the EU Region. There may be limited or no service impact at this time.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Oct 30, 02:46 UTC

Oct 29, 2024

Workspace ONE Assist team has scheduled a maintenance activity on USA region.

Completed - The scheduled maintenance has been completed.
Oct 29, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 04:00 UTC

Scheduled - Workspace ONE Assist Maintenance Window on Production:
• Start: Tuesday, October 29th 2024, 12:00AM EDT
• End: Tuesday, October 29th 2024, 06:00AM EDT

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• Omnissa will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
Omnissa Workspace ONE Assist Team
Oct 9, 18:17 UTC

Horizon Cloud Service First-Gen: Database Maintenance - Maintenance Window: Tuesday, October 29, 2024, 03:00 UTC – US Region

Completed - Horizon Cloud Service First-Gen Database Maintenance is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Oct 29, 03:14 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 03:00 UTC

Scheduled - Horizon Cloud Service First-Gen is going to perform database maintenance in the US Region during the following maintenance window.

Maintenance Window:
•Start: Tuesday, October 29, 2024, 03:00 UTC
•End: Tuesday, October 29, 2024, 05:00 UTC

Impact:
• Services will remain accessible during the update with only a few minutes of possibly slower response times and, in some cases, a small number of failed requests that are expected to succeed on retry.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/6000005).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Oct 18, 20:57 UTC

Oct 28, 2024

No incidents reported.

Oct 27, 2024

Workspace ONE Access and Hub Services Maintenance / Canada (Full Region)

Completed - The scheduled maintenance has been completed.
Oct 27, 06:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 04:00 UTC

Scheduled - Workspace ONE Access will perform maintenance in Canada for domain vmwareidentity.ca on Sunday, Oct 27, 2024 between 04:00 UTC - 06:30 UTC. During this maintenance, no downtime is expected and the cumulative disruption is expected to be less than a minute.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Oct 21, 11:32 UTC

Workspace ONE Access and Hub Services Maintenance / United States (Full Region)

Completed - The scheduled maintenance has been completed.
Oct 27, 06:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 04:00 UTC

Scheduled - Workspace ONE Access and Hub Services are performing maintenance in United States for domains vmwareidentity.com, workspaceair.com and workspaceoneaccess.com on Sunday, Oct 27, 2024 between 04:00 - 06:30 UTC. During this maintenance, no downtime is expected and the cumulative disruption is expected to be less than a minute.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Oct 21, 11:29 UTC

Oct 26, 2024

Workspace ONE Access and Hub Services Maintenance / Ireland Region

Completed - The scheduled maintenance has been completed.
Oct 26, 12:33 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 10:00 UTC

Scheduled - Workspace ONE Access and Hub Services are performing maintenance in Ireland for domain vmwareidentity.eu on Saturday, Oct 26, 2024 between 10:00 - 12:30 UTC. During this maintenance, no downtime is expected and the cumulative disruption is expected to be less than a minute.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Oct 21, 11:21 UTC

Workspace ONE Access and Hub Services Maintenance / Japan (Full Region)

Completed - The scheduled maintenance has been completed.
Oct 26, 12:32 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 10:02 UTC

Scheduled - Workspace ONE Access and Hub Services are performing maintenance in Japan for domain vmwareidentity.asia on Saturday, Oct 26, 2024 between 10:00 - 12:30 UTC. During this maintenance, no downtime is expected and the cumulative disruption is expected to be less than a minute.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Oct 21, 10:53 UTC

Workspace ONE Access and Hub Services Maintenance / United Kingdom (Full Region)

Completed - The scheduled maintenance has been completed.
Oct 26, 12:32 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 10:00 UTC

Scheduled - Workspace ONE Access and Hub Services are performing maintenance on databases in United Kingdom for domain vmwareidentity.co.uk on Saturday, Oct 26, 2024 between 10:00 - 12:30 UTC. During this maintenance, no downtime is expected and the cumulative disruption is expected to be less than a minute.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Oct 21, 11:17 UTC

Workspace ONE Access and Hub Services Maintenance / India (Full Region)

Completed - The scheduled maintenance has been completed.
Oct 26, 12:31 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 10:00 UTC

Scheduled - Workspace ONE Access and Hub Services are performing maintenance in India for domain in.wss.workspaceone.com on Saturday, Oct 26, 2024 between 10:00 - 12:30 UTC. During this maintenance, no downtime is expected and the cumulative disruption is expected to be less than a minute.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Oct 21, 10:50 UTC

Workspace ONE Access and Hub Services Maintenance / Germany (Full Region)

Completed - The scheduled maintenance has been completed.
Oct 26, 12:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 10:03 UTC

Scheduled - Workspace ONE Access and Hub Services will perform maintenance in Germany for domain vmwareidentity.de on Saturday, Oct 26, 2024 between 10:00 - 12:30 UTC. During this maintenance, no downtime is expected and the cumulative disruption is expected to be less than a minute.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Oct 21, 11:13 UTC

Workspace ONE Access and Hub Services Maintenance / Australia (Full Region)

Completed - The scheduled maintenance has been completed.
Oct 26, 12:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 10:01 UTC

Scheduled - Workspace ONE Access and Hub Services are performing maintenance on databases in Australia for domain vmwareidentity.com.au on Saturday, Oct 26, 2024 between 10:00 - 12:30 UTC. During this maintenance, no downtime is expected and the cumulative disruption is expected to be less than a minute.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Oct 21, 10:57 UTC

Horizon Cloud Service: Universal Broker Infrastructure Upgrade - Maintenance Window: Saturday, October 26, 2024 05:30 UTC – US region

Completed - Horizon Cloud Service Universal Broker Infrastructure Upgrade is now complete.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Oct 26, 07:19 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 05:30 UTC

Scheduled - Horizon Cloud Service is going to perform a maintenance for the Universal Broker infrastructure upgrade in US region during the below maintenance window.

Maintenance Window:
•Start: Saturday, October 26, 2024 05:30 UTC
•End: Saturday, October 26, 2024 08:30 UTC

Impact:
•There can be intermittent access issues to those customers who will be trying to access their desktop/ applications using Universal Broker.
•During this maintenance there will be a downtime that can take up to 60 minutes on the Universal broker Console.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/6000005).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete
Oct 16, 17:45 UTC

Oct 25, 2024

Workspace ONE Assist team has scheduled a maintenance activity on Germany region

Completed - The scheduled maintenance has been completed.
Oct 25, 06:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 00:00 UTC

Scheduled - Workspace ONE Assist Maintenance Window on Production:
• Start: Thursday, October 24th 2024, 08:00PM EDT
• End: Friday, October 25th 2024, 02:00AM EDT

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• Omnissa will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
Omnissa Workspace ONE Assist Team
Oct 9, 18:23 UTC

Oct 24, 2024

Horizon Cloud Service First-Gen: Database Maintenance- Maintenance Window: Thursday, October 24, 2024, 21:00 UTC – Europe Region

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 21:00 UTC

Scheduled - Horizon Cloud Service First-Gen is going to perform database maintenance in the Europe Region during the following maintenance window.

Maintenance Window:
•Start: Thursday, October 24, 2024, 21:00 UTC
•End: Thursday, October 24, 2024, 23:00 UTC

Impact:
• Services will remain accessible during the update with only a few minutes of possibly slower response times and, in some cases, a small number of failed requests that are expected to succeed on retry.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/6000005).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete
Oct 18, 00:51 UTC

Horizon Cloud Service First-Gen: Database Maintenance - Maintenance Window: Thursday, October 24, 2024, 18:00 UTC – APAC Region

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 18:00 UTC

Scheduled - Horizon Cloud Service First-Gen is going to perform database maintenance in the APAC Region during the following maintenance window

Maintenance Window:
•Start: Thursday, October 24, 2024, 18:00 UTC
•End: Thursday, October 24, 2024, 20:00 UTC

Impact:
• Services will remain accessible during the update with only a few minutes of possibly slower response times and, in some cases, a small number of failed requests that are expected to succeed on retry.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/6000005).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete
Oct 18, 18:20 UTC

Horizon Cloud Service: Universal Broker Infrastructure Upgrade - Maintenance Window: Thursday, October 24, 2024 12:30 UTC – Japan Region

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 12:30 UTC

Scheduled - Horizon Cloud Service is going to perform a maintenance for the Universal Broker infrastructure upgrade in Japan region during the below maintenance window.

Maintenance Window:
•Start: Thursday, October 24, 2024 12:30 UTC
•End: Thursday, October 24, 2024 15:30 UTC

Impact:
•There can be intermittent access issues to those customers who will be trying to access their desktop/ applications using Universal Broker.
•During this maintenance there will be a downtime that can take up to 60 minutes on the Universal broker Console.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home ) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/6000005).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete
Oct 16, 17:59 UTC

Oct 23, 2024

No incidents reported.