All Systems Operational

Workspace ONE Email Notification Service 2-US Operational
Workspace ONE Email Notification Service 2-Germany Operational
Workspace ONE Email Notification Service 2-Japan Operational
Workspace ONE Email Notification Service 2-UK Operational
Horizon Cloud Services Operational
AWS Cloud Control Plane - APAC Operational
Horizon Cloud Control Plane - Australia 2 Operational
Workspace ONE Intelligence Operational
Console Access - United States Operational
Data Ingest - United States Operational
Console Access - Germany Operational
Data Ingest - Germany Operational
Console Access - Ireland Operational
Data Ingest - Ireland Operational
Console Access - Australia Operational
Data Ingest - Australia Operational
Console Access - Canada Operational
Data Ingest - Canada Operational
Console Access - Japan Operational
Data Ingest - Japan Operational
Console Access - United Kingdom Operational
Data Ingest - United Kingdom Operational
Console Access - GovCloud Operational
Data Ingest - GovCloud Operational
Console Access - India Operational
Data Ingest - India Operational
Console Access - Singapore Operational
Data Ingest - Singapore Operational
Workspace ONE UEM Operational
Workspace ONE UEM - USA Operational
Workspace ONE UEM - Germany Operational
Workspace ONE UEM - Japan Operational
Workspace ONE UEM - UK Operational
Workspace ONE UEM - Australia Operational
Workspace ONE UEM - Canada Operational
Workspace ONE UEM - Singapore Operational
Cloud Notification Services (for ENS) - Global Operational
My Workspace ONE - Global Operational
App Wrapping Operational
AWCP (for APNs) - Global Operational
SMTP UEM - USA Operational
Workspace ONE UEM - India Operational
Auto-Discovery - USA Operational
VMware Seeded Apps (Workspace One Launcher) - Global Operational
Workspace ONE UEM - GovCloud Operational
Cloud Notification Service (For ENS) - GovCloud Operational
SMTP - GovCloud Operational
Workspace ONE Email Notification Service 2 - GovCloud Operational
Console Access (Horizon Cloud Admin Console) Operational
Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) Operational
Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) 2 Operational
Console Access (Horizon Cloud Admin Console) – AP Japan East Operational
Console Access (Horizon Cloud Admin Console) – EU UK South (London) Operational
Console Access (Horizon Cloud Admin Console) – EU North (Ireland) 2 Operational
Console Access (Horizon Cloud Admin Console) – EU North (Ireland) Operational
Console Access (Horizon Cloud Admin Console) – US West 2 Operational
Console Access (Horizon Cloud Admin Console) – US North Central (Illinois) Operational
Console Access (Horizon Cloud Admin Console) – Germany West Central (Frankfurt) Operational
Horizon Cloud Universal Broker Operational
Horizon Cloud Universal Broker - USA Operational
Horizon Cloud Universal Broker - Europe Operational
Horizon Cloud Universal Broker - APAC Operational
Workspace ONE Experience Workflows Operational
WS1 Experience Workflows-Canada Operational
WS1 Experience Workflows-Australia Operational
WS1 Experience Workflows-UK Operational
WS1 Experience Workflows-Ireland Operational
WS1 Experience Workflows-Germany Operational
WS1 Experience Workflows-US1 Operational
WS1 Experience Workflows-US2 Operational
WS1 Experience Workflows-US3 Operational
WS1 Experience Workflows-Preview Operational
Horizon Cloud Service Next-Gen Operational
Horizon Cloud Service Next-Gen - United States Operational
Horizon Cloud Service Next-Gen - Germany Operational
Horizon Cloud Service Next-Gen - Ireland Operational
Horizon Cloud Service Next-Gen - Japan Operational
Universal Console - US Operational
Universal Console - Ireland Operational
Universal Console - Japan Operational
Horizon Portal - Broker - US Operational
Horizon Portal - Broker - Ireland Operational
Horizon Portal - Broker - Japan Operational
Edge Hub - US Operational
Edge Hub - Ireland Operational
Edge Hub - Japan Operational
VM Hub - US Operational
VM Hub - Germany Operational
VM Hub - UK Operational
VM Hub - Ireland Operational
VM Hub - Australia Operational
VM Hub - Japan Operational
Regional Data Shard - US Operational
Regional Data Shard - Germany Operational
Regional Data Shard - UK Operational
Regional Data Shard - Ireland Operational
Regional Data Shard - Japan Operational
Regional Data Shard - Australia Operational
VM Hub - India Operational
Regional Data Shard - India Operational
getwsone.com Operational
Workspace ONE Access Operational
Workspace ONE Access - US1 Operational
Workspace ONE Access - US2 Operational
Workspace ONE Access - US3 Operational
Workspace ONE Access - Germany Operational
Workspace ONE Access - Ireland Operational
Workspace ONE Access - UK Operational
Workspace ONE Access - Japan Operational
Workspace ONE Access - Australia Operational
Workspace ONE Access - Canada Operational
Workspace ONE Access - GovCloud Operational
Workspace ONE Access - India Operational
Workspace ONE Access - Singapore Operational
Workspace ONE Hub Services Catalog Operational
Workspace ONE Hub Services Catalog - US1 Operational
Workspace ONE Hub Services Catalog - US2 Operational
Workspace ONE Hub Services Catalog - US3 Operational
Workspace ONE Hub Services Catalog - Germany Operational
Workspace ONE Hub Services Catalog - Ireland Operational
Workspace ONE Hub Services Catalog -UK Operational
Workspace ONE Hub Services Catalog - Japan Operational
Workspace ONE Hub Services Catalog - Australia Operational
Workspace ONE Hub Services Catalog - Canada Operational
Workspace ONE Hub Services - GovCloud Operational
Workspace ONE Hub Services Catalog - India Operational
Workspace ONE Hub Services Catalog - Singapore Operational
Omnissa Connect Operational
Omnissa Connect - US Operational
Workspace ONE Assist - India Operational
Workspace ONE Assist Operational
Workspace ONE Assist - Germany Operational
Workspace ONE Assist - USA Operational
Workspace ONE Assist - Japan Operational
Workspace ONE Assist - Australia Operational
Workspace ONE Assist - UK Operational
Workspace ONE Assist - Canada Operational
Workspace ONE Assist - Singapore Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Omnissa Connect: Infrastructure Maintenance - United States Nov 3, 2025 11:00-15:00 UTC

Omnissa Connect are performing maintenance on infrastructure in United States. Services will remain accessible during the update with only a few minutes of possibly slower response times and, in some cases, a small number of failed request that are expected to succeed on retry.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Posted on Oct 28, 2025 - 14:47 UTC

Omnissa Access and Workspace ONE Hub Services Maintenance / Singapore (Full Region) Nov 3, 2025 14:00-17:00 UTC

Omnissa Access and Workspace ONE Hub Services will be performing maintenance in Singapore on Monday, November 3, 2025 between 02:00 PM - 05:00 PM UTC. During this maintenance, no downtime is expected and the cumulative disruption is expected to be less than a minute.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Posted on Oct 20, 2025 - 08:46 UTC

Omnissa Access and Workspace ONE Hub Services Maintenance / Australia (Full Region) Nov 3, 2025 14:00-17:00 UTC

Omnissa Access and Workspace ONE Hub Services will be performing maintenance in Australia on Monday, November 3, 2025 between 02:00 PM - 05:00 PM UTC. During this maintenance, no downtime is expected and the cumulative disruption is expected to be less than a minute.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Posted on Oct 20, 2025 - 08:48 UTC

Omnissa Access and Workspace ONE Hub Services Maintenance / India (Full Region) Nov 3, 2025 14:00-17:00 UTC

Omnissa Access and Workspace ONE Hub Services will be performing maintenance in India on Monday, November 3, 2025 between 02:00 PM - 05:00 PM UTC. During this maintenance, no downtime is expected and the cumulative disruption is expected to be less than a minute.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Posted on Oct 20, 2025 - 07:31 UTC

Omnissa Access and Workspace ONE Hub Services Maintenance / Ireland (Full Region) Nov 4, 2025 03:00-06:00 UTC

Omnissa Access and Workspace ONE Hub Services will be performing maintenance in Ireland on Tuesday, November 4, 2025 between 03:00 AM - 06:00 AM UTC. During this maintenance, no downtime is expected and the cumulative disruption is expected to be less than a minute.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Posted on Oct 20, 2025 - 09:00 UTC

Omnissa Access and Workspace ONE Hub Services Maintenance / Germany (Full Region) Nov 4, 2025 03:00-06:00 UTC

Omnissa Access and Workspace ONE Hub Services will be performing maintenance in Germany on Tuesday, November 4, 2025 between 03:00 AM - 06:00 AM UTC. During this maintenance, no downtime is expected and the cumulative disruption is expected to be less than a minute.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Posted on Oct 20, 2025 - 08:56 UTC

Omnissa Access and Workspace ONE Hub Services Maintenance / United Kingdom (Full Region) Nov 4, 2025 03:00-06:00 UTC

Omnissa Access and Workspace ONE Hub Services will be performing maintenance in United Kingdom on Tuesday, November 4, 2025 between 03:00 AM - 06:00 AM UTC. During this maintenance, no downtime is expected and the cumulative disruption is expected to be less than a minute.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Posted on Oct 20, 2025 - 08:58 UTC

Omnissa Access and Workspace ONE Hub Services Maintenance / United States (Full Region) Nov 4, 2025 08:30-11:30 UTC

Omnissa Access and Workspace ONE Hub Services will be performing maintenance in United States for domains *.vmwareidentity.com (*.us1.wss.workspaceone.com), *.workspaceair.com and *.workspaceoneaccess.com on Tuesday, November 4, 2025 between 08:30 AM - 11:30 AM UTC. During this maintenance, no downtime is expected and the cumulative disruption is expected to be less than a minute.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Posted on Oct 20, 2025 - 09:09 UTC

Omnissa Access and Workspace ONE Hub Services Maintenance / Canada (Full Region) Nov 4, 2025 08:30-11:30 UTC

Omnissa Access and Workspace ONE Hub Services will be performing maintenance in Canada on Tuesday, November 4, 2025 between 08:30 AM - 11:30 AM UTC. During this maintenance, no downtime is expected and the cumulative disruption is expected to be less than a minute.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Posted on Oct 20, 2025 - 09:04 UTC

Omnissa Access and Workspace ONE Hub Services Maintenance / Japan (Full Region) Nov 4, 2025 14:00-17:00 UTC

Update - Omnissa Access and Workspace ONE Hub Services maintenance time in Japan was updated to Tuesday, November 4, 2025 between 02:00 PM - 05:00 PM UTC to reflect the original maintenance description. We apologize for any confusion with our original notification.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Oct 21, 2025 - 02:38 UTC
Scheduled - Omnissa Access and Workspace ONE Hub Services will be performing maintenance in Japan on Tuesday, November 4, 2025 between 02:00 PM - 05:00 PM UTC. During this maintenance, no downtime is expected and the cumulative disruption is expected to be less than a minute.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Oct 20, 2025 - 08:51 UTC

Horizon Cloud Service First-Gen: Console Access Weekly Maintenance - Maintenance Window: Wednesday, November 05, 2025, 03:30 UTC - All Regions. Nov 5, 2025 03:30-06:30 UTC

Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:
• Start: Wednesday, November 05, 2025, 03:30 UTC
• End: Wednesday, November 05, 2025, 06:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Posted on Oct 29, 2025 - 15:35 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance November 7th, 2025 / India (Full Region) Nov 7, 2025 16:00-20:00 UTC

Workspace ONE UEM and Assist are scheduled to undergo maintenance on November 7th, 2025

Maintenance Window:
• Start: Friday, November 7th, 2025, 16:00 UTC
• End: Friday, November 7th, 2025, 20:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Posted on Oct 25, 2025 - 08:36 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance November 7th, 2025 / Japan (Full Region) Nov 7, 2025 16:00-20:00 UTC

Workspace ONE UEM and Assist are scheduled to undergo maintenance on November 7th, 2025

Maintenance Window:
• Start: Friday, November 7th, 2025, 16:00 UTC
• End: Friday, November 7th, 2025, 20:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Posted on Oct 25, 2025 - 08:40 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance November 7th, 2025 / Australia (Full Region) Nov 7, 2025 16:00-20:00 UTC

Workspace ONE UEM and Assist are scheduled to undergo maintenance on November 7th, 2025

Maintenance Window:
• Start: Friday, November 7th, 2025, 16:00 UTC
• End: Friday, November 7th, 2025, 20:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Posted on Oct 25, 2025 - 08:44 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance November 7th, 2025 / Singapore (Full Region) Nov 7, 2025 16:00-20:00 UTC

Workspace ONE UEM and Assist are scheduled to undergo maintenance on November 7th, 2025

Maintenance Window:
• Start: Friday, November 7th, 2025, 16:00 UTC
• End: Friday, November 7th, 2025, 20:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Posted on Oct 25, 2025 - 08:46 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance November 8th, 2025 / Canada (Full Region) Nov 8, 2025 02:00-06:00 UTC

Workspace ONE UEM and Assist are scheduled to undergo maintenance on November 8th, 2025.

Maintenance Window:
• Start: Saturday, November 8th, 2025, 2:00 UTC
• End: Saturday, November 8th, 2025, 6:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Posted on Oct 25, 2025 - 08:50 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance November 8th, 2025 / Germany (Full Region) Nov 8, 2025 02:00-06:00 UTC

Workspace ONE UEM and Assist are scheduled to undergo maintenance on November 8th, 2025.

Maintenance Window:
• Start: Saturday, November 8th, 2025, 2:00 UTC
• End: Saturday, November 8th, 2025, 6:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Posted on Oct 25, 2025 - 08:52 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance November 8th, 2025 / United Kingdom (Full Region) Nov 8, 2025 02:00-06:00 UTC

Workspace ONE UEM and Assist are scheduled to undergo maintenance on November 8th, 2025.

Maintenance Window:
• Start: Saturday, November 8th, 2025, 2:00 UTC
• End: Saturday, November 8th, 2025, 6:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Posted on Oct 25, 2025 - 08:55 UTC

Workspace ONE UEM and Assist: Monthly Data Center Maintenance November 9h, 2025 / USA (Full Region) Nov 9, 2025 02:00-06:00 UTC

Workspace ONE UEM and Assist are scheduled to undergo maintenance on November 9th, 2025

Maintenance Window:
• Start: Sunday, November 9th, 2025, 2:00 UTC
• End: Sunday, November 9th, 2025, 6:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Posted on Oct 25, 2025 - 08:57 UTC

Workspace ONE UEM: Monthly Data Center Maintenance November 15th, 2025 / GovCloud (Full Region) Nov 15, 2025 16:00-20:00 UTC

Workspace ONE UEM is scheduled to undergo maintenance on November 15th, 2025.

Maintenance Window:
• Start: Saturday, November 15th, 2025, 16:00 UTC
• End: Saturday, November 15th, 2025, 20:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Posted on Oct 25, 2025 - 09:03 UTC

Workspace ONE Intelligence Maintenance Nov 15, 2025 16:00-20:00 UTC

Workspace ONE Intelligence will be under maintenance effective Pacific Time.
Posted on Oct 28, 2025 - 15:28 UTC
Oct 31, 2025

No incidents reported today.

Oct 30, 2025
Resolved - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support. Operations teams will continue to monitor system performance and investigate the root cause of the issue.

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Oct 30, 01:49 UTC
Monitoring - Omnissa Workspace ONE has noted improved stability with SaaS environments.

Operations teams continue to actively work towards complete recovery.

Oct 30, 01:29 UTC
Update - Omnissa Workspace ONE has noted partial recovery with SaaS environments.

Operations teams continue to actively work towards complete recovery.

Oct 30, 01:04 UTC
Update - Omnissa Workspace ONE has initiated failover protocol to recover service.

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Oct 30, 00:31 UTC
Identified - Omnissa Workspace ONE is investigating reports of performance issues with a subset of SaaS environments.

Operations teams have identified the issue with modernized services infrastructure and are actively working to resolve it.

Omnissa Cloud Services portal has been updated for customers affected by this event.

Please check the Omnissa Cloud Services portal to confirm if your environment is affected by this event.

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Oct 29, 23:58 UTC
Oct 29, 2025
Resolved - The issue is resolved. We apologize for the inconvenience and thank you for your patience and continued support.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Oct 29, 19:01 UTC
Monitoring - Horizon Cloud Service Next-Gen has completed actions to remediate the issues and confirm that the services are available.

Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.

Oct 29, 18:57 UTC
Identified - Horizon Cloud Service Next-Gen identified issues with Microsoft Azure Front Door and implemented remediation steps to ensure end users connecting to Virtual Desktops remain fully operational.

However, Horizon Cloud Service Next-Gen still faces issues with Horizon Cloud Universal Console logins. The operations team is collaborating with Microsoft to resolve these problems.

Please refer to Azure Status page for more details: https://azure.status.microsoft/en-us/status

We will share updates within the next hour or as soon as more information becomes available.

Oct 29, 18:06 UTC
Investigating - Horizon Cloud Service Next-Gen is investigating reports of issues with Virtual Desktop connections and Horizon Universal Console logins. We will share updates as more information becomes available.

Service reliability is a top priority for Horizon Cloud Service, and we are committed to continuous improvements in our systems.

Oct 29, 16:50 UTC
Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025
Completed - The ongoing maintenance has been canceled. We will keep you posted with the new schedule once we have an update.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Oct 26, 17:07 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 15:01 UTC
Scheduled - Horizon Cloud Service Next-Gen will perform Data Center Maintenance in all regions during the maintenance window below.

The legacy Horizon VMware URLs will be decommissioned. Update your configurations to support the Omnissa URLs before this deadline.

This maintenance is part of the updates outlined in the previously communicated knowledge base article: https://kb.omnissa.com/s/article/6000824

Maintenance Window:
• Start: Sunday, October 26, 2025, 15:00 UTC
• End: Sunday, October 26, 2025, 23:00 UTC

Impact:
• There will be no impact on end-users access to desktops.
• There will be no impact on administrators accessing the Administration Console.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Oct 19, 17:58 UTC
Completed - The ongoing maintenance has been canceled. We will keep you posted with the new schedule once we have an update.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Oct 26, 17:07 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 15:00 UTC
Scheduled - Horizon Cloud Service First-Gen will perform Data Center Maintenance in all regions during the maintenance window below.

The legacy Horizon VMware URLs will be decommissioned. Update your configurations to support the Omnissa URLs before this deadline.

This maintenance is part of the updates outlined in the previously communicated knowledge base article: https://kb.omnissa.com/s/article/6000824

Maintenance Window:
• Start: Sunday, October 26, 2025, 15:00 UTC
• End: Sunday, October 26, 2025, 23:00 UTC

Impact:
• There will be no impact on end-users access to desktops.
• There will be no impact on administrators accessing the Administration Console.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Oct 19, 17:57 UTC
Oct 25, 2025

No incidents reported.

Oct 24, 2025
Completed - Omnissa Connect are performing maintenance on infrastructure in United States. Services will remain accessible during the update with only a few minutes of possibly slower response times and, in some cases, a small number of failed request that are expected to succeed on retry.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Oct 24, 12:24 UTC
Scheduled - Omnissa Connect are performing maintenance on infrastructure in United States. Services will remain accessible during the update with only a few minutes of possibly slower response times and, in some cases, a small number of failed request that are expected to succeed on retry.

Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Oct 13, 17:23 UTC
Oct 23, 2025
Completed - The scheduled maintenance has been canceled. We will keep you posted with the new schedule once we have an update.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Oct 23, 02:59 UTC
Scheduled - Horizon Cloud Service First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Maintenance Window:
• Start: Thursday, October 23, 2025, 03:30 UTC
• End: Thursday, October 23, 2025, 06:30 UTC

Impact:
• There is no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be unavailable or may appear offline during this period.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Oct 16, 15:35 UTC
Oct 22, 2025

No incidents reported.

Oct 21, 2025

No incidents reported.

Oct 20, 2025
Resolved - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support.
Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Oct 20, 09:59 UTC
Monitoring - Omnissa Access and Workspace ONE Hub Services has completed actions to remediate the issues and confirm that the services are available.
Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.

Oct 20, 09:50 UTC
Update - Omnissa Access and Workspace ONE Hub Services has noted improved stability with SaaS environments.
Operations teams continue to work with our third party vendor to resolve the issue.

Oct 20, 09:47 UTC
Investigating - Omnissa Access and Workspace ONE Hub Services is investigating reports of issues with login in workspaceair.com, workspaceoneaccess.com, vmwareidentity.de, de.wss.workspaceone.com, vmwareidentity.ca, ca.wss.workspaceone.com. We will provide more information shortly.
Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Oct 20, 09:15 UTC
Oct 19, 2025

No incidents reported.

Oct 18, 2025
Completed - The scheduled maintenance has been completed.
Oct 18, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 16:00 UTC
Scheduled - Workspace ONE Intelligence will perform routine maintenance in GovCloud.

During maintenance, Intelligence customers can expect the following:

- Data submitted to Intelligence may take longer than normal to appear in the UI, be included in reports, or be processed by Freestyle workflows.

The Workspace ONE Intelligence team will provide additional status page updates while the maintenance is in progress.

Sep 26, 02:02 UTC
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.

Oct 18, 19:18 UTC
Update - Scheduled maintenance is taking longer than expected and is running over the allotted window. Please standby for further updates.

During this delay, service will be available for end-users who may experience intermittent latency and timeouts.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at Omnissa Workspace ONE.

Oct 18, 19:04 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 15:00 UTC
Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on October 18th, 2025.

Maintenance Window:
• Start: Saturday, October 18th, 2025, 15:00 UTC
• End: Saturday, October 18th, 2025, 19:00 UTC

Change:
Infrastructure Patching

Customer Impact:
Omnissa Cloud Services portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Sep 19, 04:14 UTC
Completed - The scheduled maintenance has been completed.
Oct 18, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 03:30 UTC
Scheduled - Workspace ONE Intelligence will perform routine maintenance in United States, Canada, Germany, United Kingdom, Ireland, Japan, Australia, Singapore, and India.

During maintenance, Intelligence customers can expect the following:

- Data submitted to Intelligence may take longer than normal to appear in the UI, be included in reports, or be processed by Freestyle workflows.

The Workspace ONE Intelligence team will provide additional status page updates while the maintenance is in progress.

Sep 26, 01:59 UTC
Oct 17, 2025

No incidents reported.