Omnissa Access and Workspace ONE Hub Services: Configuration changes for certificate authentication service / All Regions

Incident Report for Omnissa Workspace ONE

Resolved

Changes were made to the hostname for the Omnissa Access Certificate Authentication Service (CAS), which is used for Certificate Authentication (cloud deployment) and Mobile SSO (for Apple) authentication methods. These changes may have affected device profiles and network configurations, such as firewalls and proxies, that rely on specific CAS hostnames for identity preferences and traffic filtering.

This change may have impacted end-user experience. Refer to https://kb.omnissa.com/s/article/6000720 for details and required actions.

We apologize for the inconvenience and thank you for your patience and continued support.
Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Posted Jan 14, 2025 - 09:30 UTC