Horizon Cloud Service Next-Gen: Platform Infrastructure Upgrade - Maintenance Window: Saturday, December 20, 2025, 00:00 UTC – Europe Region

Scheduled for Dec 20, 00:00 - 04:00 UTC

Update

We will be undergoing scheduled maintenance during this time.
Posted Dec 09, 2025 - 20:24 UTC

Scheduled

Horizon Cloud Service Next-Gen will perform a scheduled infrastructure upgrade in the Europe region during the maintenance window below.

Maintenance Window:
• Start: Saturday, December 20, 2025, 00:00 UTC
• End: Saturday, December 20, 2025, 04:00 UTC

Impact:
• End Users may experience intermittent issues accessing desktops or applications, but retry attempts should succeed.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.
Posted Nov 29, 2025 - 05:14 UTC
This scheduled maintenance affects: Horizon Cloud Service Next-Gen (VM Hub - Germany, VM Hub - UK, VM Hub - Ireland).