Horizon Cloud Service Next-Gen has completed actions to remediate the issues and confirm that the services are available.
Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.
Posted Apr 22, 2026 - 12:02 UTC
Update
Customers may experience delays or failures when creating, deleting, or updating Desktop Pools in the Japan Region.
We are actively working to mitigate the issue and will provide updates as more information becomes available.
Posted Apr 22, 2026 - 10:57 UTC
Identified
The Horizon Cloud team is currently investigating an issue impacting VM provisioning rates in the Japan region. Customers may experience delays or failures when creating, deleting, or updating Desktop Pools.
We are actively working to determine the root cause and will provide updates as more information becomes available.
Posted Apr 22, 2026 - 09:59 UTC
This incident affects: Horizon Cloud Service Next-Gen (Horizon Cloud Service Next-Gen - Japan, VM Hub - Japan).