Horizon Cloud Service First-Gen: Data Center Maintenance - Maintenance Window: Sunday, October 26, 2025, 15:00 UTC – All Regions.

Scheduled Maintenance Report for Omnissa Workspace ONE

Completed

The ongoing maintenance has been canceled. We will keep you posted with the new schedule once we have an update.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Posted Oct 26, 2025 - 17:07 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Oct 26, 2025 - 15:00 UTC

Scheduled

Horizon Cloud Service First-Gen will perform Data Center Maintenance in all regions during the maintenance window below.

The legacy Horizon VMware URLs will be decommissioned. Update your configurations to support the Omnissa URLs before this deadline.

This maintenance is part of the updates outlined in the previously communicated knowledge base article: https://kb.omnissa.com/s/article/6000824

Maintenance Window:
• Start: Sunday, October 26, 2025, 15:00 UTC
• End: Sunday, October 26, 2025, 23:00 UTC

Impact:
• There will be no impact on end-users access to desktops.
• There will be no impact on administrators accessing the Administration Console.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect.
For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).

Thanks for your patience.

Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Posted Oct 19, 2025 - 17:57 UTC

This scheduled maintenance affected: Console Access (Horizon Cloud Admin Console) (Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales), Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) 2, Console Access (Horizon Cloud Admin Console) – AP Japan East, Console Access (Horizon Cloud Admin Console) – EU UK South (London), Console Access (Horizon Cloud Admin Console) – EU North (Ireland), Console Access (Horizon Cloud Admin Console) – US West 2, Console Access (Horizon Cloud Admin Console) – US North Central (Illinois)).