Workspace ONE UEM: SMS outage / United States (Partial Region)

Incident Report for Omnissa Workspace ONE

Resolved

The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support. System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com should you need additional assistance.
Posted Aug 05, 2022 - 15:48 UTC

Monitoring

VMware Workspace ONE has noted improved stability with SaaS environments.

Operations teams continue to actively monitor before we mark this as closed.

If you have additional questions or concerns, please open a ticket at support.workspaceone.com
Posted Aug 05, 2022 - 15:32 UTC

Update

VMware Workspace ONE continues to experience issues.

Operations teams have escalated the issue with the third party vendor to resolve the issue.

If you have additional questions or concerns, please open a ticket at support.workspaceone.com
Posted Aug 05, 2022 - 14:36 UTC

Update

VMware Workspace ONE continues to experience issues.

Operations teams have escalated the issue with the third party vendor to resolve the issue.

At this time the impact appears to be isolated to US numbers (+1 country code). Phone numbers from other regions have not seen an impact.

If you have additional questions or concerns, please open a ticket at support.workspaceone.com
Posted Aug 05, 2022 - 13:18 UTC

Update

VMware Workspace ONE continues to experience issues.

Operations teams have escalated the issue with the third party vendor to resolve the issue.

If you have additional questions or concerns, please open a ticket at support.workspaceone.com
Posted Aug 05, 2022 - 13:18 UTC

Update

VMware Workspace ONE continues to experience issues.

Operations teams have escalated the issue with the third party vendor to resolve the issue.

If you have additional questions or concerns, please open a ticket at support.workspaceone.com
Posted Aug 05, 2022 - 11:50 UTC

Update

VMware Workspace ONE continues to experience issues. Operations teams are actively working to resolve it. If you have additional questions or concerns, please open a ticket at support.workspaceone.com
Posted Aug 05, 2022 - 10:42 UTC

Investigating

VMware Workspace ONE is investigating reports of issues with SMS services. We will provide more information shortly. My Workspace ONE portal has been updated for customers affected by this event.

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.
Posted Aug 05, 2022 - 09:28 UTC