Horizon Cloud Service First-Gen is scheduled to conduct maintenance on the Universal Broker in the US region during the maintenance window outlined below.
Maintenance Window: • Start: Saturday, November 29, 2025, 04:30 UTC • End: Saturday, November 29, 2025, 08:30 UTC
Impact: • There can be intermittent access issues to those customers who will be trying to access their desktop/ applications using Universal Broker. • During this maintenance there will be a downtime that can take up to 30 minutes on the Universal Broker Console.
Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Additional Information and Support: Please visit Service Support Website at Customer Connect (https://customerconnect.omnissa.com/home) to submit a case through Customer Connect. For information on contacting service support, see How to file a Support Request in Customer Connect (https://kb.omnissa.com/s/article/2006985).
Thanks for your patience.
Additional Information: Omnissa Horizon Cloud Service Team will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.