The issue is resolved. If you are experiencing any residual impacts with your Dedicated Desktops, please open a Service Request with our support team for assistance.
We sincerely apologize for the inconvenience and appreciate your patience while we resolved this incident.
Posted Jul 31, 2026 - 08:16 UTC
Monitoring
Horizon Cloud Service Next-Gen has completed actions to remediate the issues and confirm that the services are available.
Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.
Posted Jul 31, 2026 - 06:58 UTC
Identified
We are actively working to resolve an ongoing issue in Horizon Cloud Service Next-Gen affecting dedicated assignment pools, where virtual machines (VMs) may be unexpectedly deleted when an end user logs off. Active user sessions are not impacted by this issue.
The underlying cause has been identified, and a resolution is currently in progress. Further updates will be provided as soon as more information is available.
Posted Jul 31, 2026 - 06:54 UTC
Update
We are continuing to investigate an issue with Horizon Cloud Next-Gen where virtual machines (VMs) in dedicated assignment pools may be unexpectedly deleted upon end-user logoff. Existing active sessions remain unaffected.
To mitigate further impact, we have temporarily disabled image updates. We are actively working on a resolution, and we will provide another update as soon as more information is available.
Posted Jul 31, 2026 - 06:24 UTC
Investigating
The Horizon Cloud Service team is currently investigating an issue where virtual machines (VMs) in dedicated assignment pools may be unexpectedly deleted upon end-user logoff. We are investigating this further and will provide more information shortly.
Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Posted Jul 31, 2026 - 05:35 UTC
This incident affected: Horizon Cloud Service Next-Gen (VM Hub - US, VM Hub - Germany, VM Hub - UK, VM Hub - Ireland, VM Hub - Australia, VM Hub - Japan, VM Hub - India).