The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support. Operations teams will continue to monitor system performance levels and investigate the root cause of the issue.
System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Posted Jan 27, 2025 - 14:36 UTC
Monitoring
Omnissa Workspace ONE noted reports of performance issues with Shared SaaS environment CN1380 only.
Omnissa has identified the issue with database infrastructure and has initiated failover protocol to recover service.
Post failover, improved stability with the system has been noted.
Omnissa Cloud Services portal has been updated for customers affected by this event.
Please check the Omnissa Cloud Services portal to confirm if your environment is affected by this event.
Posted Jan 27, 2025 - 14:31 UTC
This incident affected: Workspace ONE UEM (Workspace ONE UEM - USA).