Horizon Cloud Service Next-Gen: Root Certificate Authority (CA) Update for Horizon Components

Scheduled Maintenance Report for Omnissa Workspace ONE

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted May 01, 2025 - 00:01 UTC

Scheduled

Horizon Cloud Service Next-Gen is undergoing Root Certificate Authority (CA) certificate update across all Horizon components from May 1 through June 16, 2025, via a continuous, rolling update.

Impact:

- There is no impact on administrators accessing Universal Console.
- There is no impact on end-users and their ability to connect to their desktops
- No downtime is expected, provided the following prerequisites are in place as previously communicated over the past several months through this Horizon Cloud Service transition to Omnissa (6000824) article.
- Ensure Horizon Agents are updated to version 24.4.0 or later
- Ensure Omnissa URLs are allow-listed
- If agents are not updated, affected virtual machines will lose connectivity to Horizon Cloud after June 16, 2025, 7 AM UTC, resulting in user access disruption

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Posted May 01, 2025 - 00:00 UTC