The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support. System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.
Posted Feb 24, 2024 - 02:02 UTC
Monitoring
Workspace ONE Access and Hub Services has completed actions to remediate the issues and confirm that the services are available. Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.
Posted Feb 24, 2024 - 01:57 UTC
Identified
The slowness with Favorites and Apps tabs is noticed by tenants that are integrated with Horizon Cloud Service Next-Gen. Horizon Cloud Service Next-Gen entitlements are missing from the Favorites and Apps tabs for tenants that are integrated with Horizon Cloud Service Next-Gen.
Posted Feb 23, 2024 - 20:36 UTC
Update
Operations teams are actively working to resolve the issue. Please stand by for further updates.
Posted Feb 23, 2024 - 20:02 UTC
Investigating
VMware Workspace ONE Access and Hub Services is investigating reports of slowness with Favorites and Apps tabs. We will provide more information shortly. System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.
Posted Feb 23, 2024 - 19:57 UTC
This incident affected: Omnissa Access (Omnissa Access - US1, Omnissa Access - US2, Omnissa Access - US3, Omnissa Access - Germany, Omnissa Access - Ireland, Omnissa Access - UK, Omnissa Access - Japan, Omnissa Access - Australia, Omnissa Access - Canada, Omnissa Access - India) and Workspace ONE Hub Services Catalog (Workspace ONE Hub Services Catalog - US1, Workspace ONE Hub Services Catalog - US2, Workspace ONE Hub Services Catalog - US3, Workspace ONE Hub Services Catalog - Germany, Workspace ONE Hub Services Catalog - Ireland, Workspace ONE Hub Services Catalog -UK, Workspace ONE Hub Services Catalog - Japan, Workspace ONE Hub Services Catalog - Australia, Workspace ONE Hub Services Catalog - Canada, Workspace ONE Hub Services Catalog - India).