Omnissa is evaluating options to improve this experience; more information will be shared in an upcoming communication
Posted Oct 03, 2026 - 04:59 UTC
Identified
In Omnissa Connect, some users may see that their Hub Services tile is missing under "Launch Services".
With the introduction of "Omnissa Workspace ONE Hub Services roles" feature in Omnissa Connect 26.09.23 release, Hub Services tile appears only to users with Organization level Administrator role. Hub Services role can be assigned to users and users with Access Super Admin role can continue to launch Hub Services console following these steps
1. Sign in to Omnissa Connect. 2. Under Launch Services, select the Access tile. 3. On Access Admin Console, in the top-right corner, select the catalog menu icon, then choose User Portal. 4. Select your avatar in Hub Services User Portal, then choose Manage Hub Experience.
Posted Oct 02, 2026 - 20:51 UTC
Investigating
In Omnissa Connect, some users may see that their Hub Services tile is missing under "Launch Services".
We will provide more information shortly. Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Posted Oct 02, 2026 - 20:03 UTC
This incident affected: Workspace ONE Hub Services Catalog (Workspace ONE Hub Services Catalog - US1, Workspace ONE Hub Services Catalog - US2, Workspace ONE Hub Services Catalog - US3, Workspace ONE Hub Services Catalog - Germany, Workspace ONE Hub Services Catalog - Ireland, Workspace ONE Hub Services Catalog -UK, Workspace ONE Hub Services Catalog - Japan, Workspace ONE Hub Services Catalog - Australia, Workspace ONE Hub Services Catalog - Canada, Workspace ONE Hub Services Catalog - India, Workspace ONE Hub Services Catalog - Singapore).