Workspace ONE Access: Workspace ONE Access authentication issues / All Regions (Full Region)

Incident Report for Omnissa Workspace ONE

Resolved

The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support.
Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Posted Jul 25, 2023 - 10:25 UTC

Monitoring

Workspace ONE Access and Hub Services has completed actions to remediate the issues and confirm that the services are available.
Workspace ONE Access Connector restart may be required per https://kb.vmware.com/s/article/88523
Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.
Posted Jul 25, 2023 - 10:16 UTC

Update

Workspace ONE Access and Hub Services has completed actions to remediate the issues and confirm that the services are available.
Connector restart may be required per https://kb.vmware.com/s/article/88523
Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.
Posted Jul 25, 2023 - 02:36 UTC

Investigating

VMware Workspace ONE Access is investigating reports of issues related to login using Connector-Based Authentication Methods and Launch of applications. We will provide more information shortly. System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.
Posted Jul 25, 2023 - 01:44 UTC
This incident affected: Omnissa Access (Omnissa Access - US1, Omnissa Access - US2, Omnissa Access - US3, Omnissa Access - Germany, Omnissa Access - Ireland, Omnissa Access - UK, Omnissa Access - Japan, Omnissa Access - Australia, Omnissa Access - Canada).