VMware Workspace ONE is experiencing unforeseen issues with the preventative maintenance, and are aware of availability issues with SaaS environments.
VMware Workspace ONE will be declaring an outage event to track the issue moving forwards.
System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.
Posted Sep 09, 2021 - 14:54 EDT
Update
VMware Workspace ONE noted longer than expected downtime related to the preventative maintenance. Customers may have seen up to 20 minutes of downtime.
Systems are in recovery with complete recovery expected shortly.
If you have additional questions or concerns, please open a ticket at support.workspaceone.com
Posted Sep 09, 2021 - 14:30 EDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 09, 2021 - 14:00 EDT
Scheduled
VMware Workspace ONE detected intermittent internal connectivity issues between infrastructure within the datacenter. In order to resolve the issue and maintain SLA, preventative maintenance will be carried out.
Maintenance Window: • Start: Thursday 9th September at 18:00 UTC • End: Thursday 9th September at 19:00 UTC
Downtime: We expect no more than 1 minute of downtime for this maintenance
Change: Failing over network infrastructure in a US based datacenter
Customer Impact: My Workspace ONE portal has been updated for all customers in scope for this maintenance No actions required before or after the change
We apologize for the inconvenience and thank you for your patience and continued support.
System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.
Posted Sep 09, 2021 - 12:28 EDT
This scheduled maintenance affected: Workspace ONE UEM (Workspace ONE UEM - USA).