VMware Workspace ONE Status

Workspace ONE UEM: AWCM Maintenance April 18, 2024 / UK (UK01) Shared Production AWCM Cluster

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 2024 - 14:00 EDT

Scheduled - Workspace ONE UEM is scheduled to undergo maintenance.

Maintenance Window:
• Start: April 18th, 2024, 18:00 UTC
• End: April 18th, 2024, 22:00 UTC

Change:
AWCM Upgrade

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.

Customers leveraging on-premises hosted VMware Workspace ONE integration modules such as VMware Workspace ONE Cloud Connector (ACC), and VMware Enterprise System Connect (VESC) may require a service restart in case of intermittent issues post change. If issues persist after service restart, please engage VMware Workspace ONE Support for further assistance.
Please refer to the KB article: VMware Workspace ONE AWCM Maintenance FAQ for more details

Downtime:
0 minutes

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.
Apr 18, 2024 14:00-18:00 EDT

Workspace ONE Assist - Germany Operational

Workspace ONE Assist - USA Operational

Workspace ONE Assist - Japan Operational

Workspace ONE Assist - Australia Operational

Workspace ONE Assist - UK Operational

Workspace ONE Assist - Canada Operational

Workspace ONE Email Notification Service 2-US Operational

Workspace ONE Email Notification Service 2-Germany Operational

Workspace ONE Email Notification Service 2-Japan Operational

Workspace ONE Email Notification Service 2-UK Operational

Workspace ONE Assist - Singapore Operational

Horizon Cloud Services Operational

AWS Cloud Control Plane - APAC Operational

Horizon Cloud Control Plane - Australia 2 Operational

Workspace ONE Intelligence Operational

Workspace ONE Data Center Console Access - US Operational

Workspace ONE Data Center Data Ingest - US Operational

Workspace ONE Data Center Console Access - DE Operational

Workspace ONE Data Center Data Ingest - DE Operational

Workspace ONE Data Center Console Access - EMEA Operational

Workspace ONE Data Center Data Ingest - EMEA Operational

Workspace ONE Data Center Console Access - Australia Operational

Workspace ONE Data Center Data Ingest - Australia Operational

Workspace ONE Data Center Console Access - Canada Operational

Workspace ONE Data Center Data Ingest - Canada Operational

Workspace ONE Data Center Console Access - APAC Operational

Workspace ONE Data Center Data Ingest - APAC Operational

Workspace ONE Data Center Console Access - London Operational

Workspace ONE Data Center Data Ingest - London Operational

Workspace ONE Data Center Console Access - GovCloud Operational

Workspace ONE Data Center Data Ingest - GovCloud Operational

Workspace ONE Data Center Console Access - IN Operational

Workspace ONE Data Center Data Ingest - IN Operational

Workspace ONE UEM Under Maintenance

Workspace ONE UEM - USA Operational

Workspace ONE UEM - Germany Operational

Workspace ONE UEM - Japan Operational

Workspace ONE UEM - UK Under Maintenance

Workspace ONE UEM - Australia Operational

Workspace ONE UEM - Canada Operational

Workspace ONE UEM - Singapore Operational

Cloud Notification Services (for ENS) - Global Operational

My Workspace ONE - Global Operational

App Wrapping Operational

AWCP (for APNs) - Global Operational

SMTP UEM - USA Operational

Workspace ONE UEM - India Operational

Auto-Discovery - USA Operational

VMware Seeded Apps (Workspace One Launcher) - Global Operational

Workspace ONE UEM - GovCloud Operational

Cloud Notification Service (For ENS) - GovCloud Operational

SMTP - GovCloud Operational

Workspace ONE Email Notification Service 2 - GovCloud Operational

Console Access (Horizon Cloud Admin Console) Operational

Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) Operational

Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) 2 Operational

Console Access (Horizon Cloud Admin Console) – AP Japan East Operational

Console Access (Horizon Cloud Admin Console) – EU UK South (London) Operational

Console Access (Horizon Cloud Admin Console) – EU North (Ireland) 2 Operational

Console Access (Horizon Cloud Admin Console) – EU North (Ireland) Operational

Console Access (Horizon Cloud Admin Console) – US West 2 Operational

Console Access (Horizon Cloud Admin Console) – US North Central (Illinois) Operational

Console Access (Horizon Cloud Admin Console) – Germany West Central (Frankfurt) Operational

Horizon Cloud Universal Broker Operational

Horizon Cloud Universal Broker - USA Operational

Horizon Cloud Universal Broker - Europe Operational

Horizon Cloud Universal Broker - APAC Operational

Workspace ONE Experience Workflows Operational

WS1 Experience Workflows-Canada Operational

WS1 Experience Workflows-Australia Operational

WS1 Experience Workflows-UK Operational

WS1 Experience Workflows-Ireland Operational

WS1 Experience Workflows-Germany Operational

WS1 Experience Workflows-US1 Operational

WS1 Experience Workflows-US2 Operational

WS1 Experience Workflows-US3 Operational

WS1 Experience Workflows-Preview Operational

Horizon Cloud Service Next-Gen Operational

Horizon Cloud Service Next-Gen - United States Operational

Horizon Cloud Service Next-Gen - Germany Operational

Horizon Cloud Service Next-Gen - Ireland Operational

Horizon Cloud Service Next-Gen - Japan Operational

Universal Console - US Operational

Universal Console - Ireland Operational

Universal Console - Japan Operational

Horizon Portal - Broker - US Operational

Horizon Portal - Broker - Ireland Operational

Horizon Portal - Broker - Japan Operational

Edge Hub - US Operational

Edge Hub - Ireland Operational

Edge Hub - Japan Operational

VM Hub - US Operational

VM Hub - Germany Operational

VM Hub - UK Operational

VM Hub - Ireland Operational

VM Hub - Australia Operational

VM Hub - Japan Operational

Regional Data Shard - US Operational

Regional Data Shard - Germany Operational

Regional Data Shard - UK Operational

Regional Data Shard - Ireland Operational

Regional Data Shard - Japan Operational

Regional Data Shard - Australia Operational

VM Hub - India Operational

Regional Data Shard - India Operational

getwsone.com Operational

Workspace ONE Access Operational

Workspace ONE Access - US1 Operational

Workspace ONE Access - US2 Operational

Workspace ONE Access - US3 Operational

Workspace ONE Access - Germany Operational

Workspace ONE Access - Ireland Operational

Workspace ONE Access - UK Operational

Workspace ONE Access - Japan Operational

Workspace ONE Access - Australia Operational

Workspace ONE Access - Canada Operational

Workspace ONE Access - GovCloud Operational

Workspace ONE Access - India Operational

Workspace ONE Hub Services Catalog Operational

Workspace ONE Hub Services Catalog - US1 Operational

Workspace ONE Hub Services Catalog - US2 Operational

Workspace ONE Hub Services Catalog - US3 Operational

Workspace ONE Hub Services Catalog - Germany Operational

Workspace ONE Hub Services Catalog - Ireland Operational

Workspace ONE Hub Services Catalog -UK Operational

Workspace ONE Hub Services Catalog - Japan Operational

Workspace ONE Hub Services Catalog - Australia Operational

Workspace ONE Hub Services Catalog - Canada Operational

Workspace ONE Hub Services - GovCloud Operational

Workspace ONE Hub Services Catalog - India Operational

NewCo Cloud Services Platform - USA Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Workspace ONE UEM: Monthly Data Center Maintenance April 20th, 2024 / GovCloud (Full Region) Apr 20, 2024 11:00-15:00 EDT

Workspace ONE UEM is scheduled to undergo maintenance on April 20th, 2024.

Maintenance Window:
• Start: Saturday, April 20th, 2024, 15:00 UTC
• End: Saturday, April 20th , 2024, 19:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.
Posted on Apr 03, 2024 - 05:14 EDT

Workspace ONE Assist team has scheduled a maintenance activity on Australia Production region Apr 22, 2024 07:30-13:30 EDT

Workspace ONE Assist Maintenance Window on Production:
• Start: Monday, April 22nd,2024 07:30AM EDT
• End: Monday, April 22nd,2024 01:30PM EDT

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Workspace ONE Assist Team
Posted on Apr 04, 2024 - 09:07 EDT

Workspace ONE Assist team has scheduled a maintenance activity on Singapore Production region Apr 23, 2024 11:00-15:00 EDT

Workspace ONE Assist Maintenance Window on Production:
• Start: Tuesday, April 23rd,2024 11:00AM EDT
• End: Tuesday, April 23rd,2024 15:00PM EDT

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Workspace ONE Assist Team
Posted on Apr 04, 2024 - 09:10 EDT

Horizon Cloud Service First-Gen: Console Access Weekly Maintenance - Maintenance Window: Wednesday, April 24, 2024, 03:30 UTC - All Regions. Apr 23, 2024 23:30 - Apr 24, 2024 02:30 EDT

Horizon Cloud First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Horizon Cloud Maintenance Window:
• Start: Wednesday, April 24, 2024, 03:30 UTC
• End: Wednesday, April 24, 2024, 06:30 UTC

Impact:
• There will be no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be temporarily unavailable or may appear offline during this brief downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
Posted on Apr 17, 2024 - 11:40 EDT

Workspace ONE Assist team has scheduled a maintenance activity on UK Production region Apr 25, 2024 19:00 - Apr 26, 2024 01:00 EDT

Workspace ONE Assist Maintenance Window on Production:
• Start: Thursday, April 25th,2024 19:00PM EDT
• End: Friday, April 26th,2024 01:00AM EDT

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Workspace ONE Assist Team
Posted on Apr 04, 2024 - 09:13 EDT

Workspace ONE Assist team has scheduled a maintenance activity on Germany Production region Apr 29, 2024 19:00 - Apr 30, 2024 01:00 EDT

Workspace ONE Assist Maintenance Window on Production:
• Start: Monday, April 29th,2024 19:00PM EDT
• End: Tuesday, April 30th,2024 01:00AM EDT

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Workspace ONE Assist Team
Posted on Apr 04, 2024 - 09:15 EDT

Past Incidents

Apr 18, 2024

Unresolved incident: Workspace ONE UEM: AWCM Maintenance April 18, 2024 / UK (UK01) Shared Production AWCM Cluster.

Apr 17, 2024

Workspace ONE Hub Services Certificate Rotation in Canada (Full Region)

Completed - The scheduled maintenance has been completed.
Apr 17, 21:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 21:00 EDT

Scheduled - Workspace ONE Hub Services will be replacing the TLS certificate for domain ca.cdn.hub-services.vmwservices.com. See Workspace ONE Access SaaS TLS certificates renewal and replacement process (https://kb.vmware.com/s/article/88153) for additional information.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Apr 12, 12:15 EDT

Workspace ONE Hub Services Certificate Rotation in United States (Full Region)

Completed - The scheduled maintenance has been completed.
Apr 17, 21:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 21:00 EDT

Scheduled - Workspace ONE Hub Services will be replacing the TLS certificate for domains us.cdn.hub-services.vmwservices.com,us2.cdn.hub-services.vmwservices.com,us3.cdn.hub-services.vmwservices.com. See Workspace ONE Access SaaS TLS certificates renewal and replacement process (https://kb.vmware.com/s/article/88153) for additional information.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Apr 12, 11:59 EDT

Workspace ONE Access and Hub Services: Login Issues / United States (Partial Region)

Resolved - The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support.
Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Apr 17, 17:25 EDT

Monitoring - Workspace ONE Access and Hub Services has completed actions to remediate the issues and confirm that the services are available.
Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.
Apr 17, 16:58 EDT

Investigating - Workspace ONE Access and Hub Services is investigating reports of issues with login. We will provide more information shortly.
Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Apr 17, 16:20 EDT

Workspace ONE Hub Services Certificate Rotation in Germany (Full Region)

Completed - The scheduled maintenance has been completed.
Apr 17, 16:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 16:00 EDT

Scheduled - Workspace ONE Hub Services will be replacing the TLS certificate for domain de.cdn.hub-services.vmwservices.com. See Workspace ONE Access SaaS TLS certificates renewal and replacement process (https://kb.vmware.com/s/article/88153) for additional information.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Apr 12, 12:09 EDT

Workspace ONE Hub Services Certificate Rotation in United Kingdom (Full Region)

Completed - The scheduled maintenance has been completed.
Apr 17, 16:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 16:00 EDT

Scheduled - Workspace ONE Hub Services will be replacing the TLS certificate for domain uk.cdn.hub-services.vmwservices.com. See Workspace ONE Access SaaS TLS certificates renewal and replacement process (https://kb.vmware.com/s/article/88153) for additional information.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Apr 12, 12:06 EDT

Workspace ONE Hub Services Certificate Rotation in Ireland (Full Region)

Completed - The scheduled maintenance has been completed.
Apr 17, 16:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 16:00 EDT

Scheduled - Workspace ONE Hub Services will be replacing the TLS certificate for domain ie.cdn.hub-services.vmwservices.com. See Workspace ONE Access SaaS TLS certificates renewal and replacement process (https://kb.vmware.com/s/article/88153) for additional information.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Apr 12, 12:08 EDT

Workspace ONE Assist team has scheduled a maintenance activity on Japan Production region

Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at VMware Workspace ONE Assist.

Please visit support.workspaceone.com if you need additional assistance.
Apr 17, 14:04 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 11:00 EDT

Scheduled - Workspace ONE Assist Maintenance Window on Production:
• Start: Wednesday, April 17th,2024 11:00AM EDT
• End: Wednesday, April 17th,2024 03:00PM EDT

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Workspace ONE Assist Team
Apr 4, 09:03 EDT

Workspace ONE Hub Services Certificate Rotation in Japan (Full Region)

Completed - The scheduled maintenance has been completed.
Apr 17, 13:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 13:00 EDT

Scheduled - Workspace ONE Hub Services will be replacing the TLS certificate for domain jp.cdn.hub-services.vmwservices.com. See Workspace ONE Access SaaS TLS certificates renewal and replacement process (https://kb.vmware.com/s/article/88153) for additional information.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Apr 12, 12:11 EDT

Workspace ONE Hub Services Certificate Rotation in India (Full Region)

Completed - The scheduled maintenance has been completed.
Apr 17, 13:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 13:00 EDT

Scheduled - Workspace ONE Hub Services will be replacing the TLS certificate for domain in.cdn.hub-services.vmwservices.com. See Workspace ONE Access SaaS TLS certificates renewal and replacement process (https://kb.vmware.com/s/article/88153) for additional information.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Apr 12, 12:14 EDT

Workspace ONE Hub Services Certificate Rotation in Australia (Full Region)

Completed - The scheduled maintenance has been completed.
Apr 17, 13:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 13:00 EDT

Scheduled - Workspace ONE Hub Services will be replacing the TLS certificate for domain au.cdn.hub-services.vmwservices.com. See Workspace ONE Access SaaS TLS certificates renewal and replacement process (https://kb.vmware.com/s/article/88153) for additional information.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Apr 12, 12:13 EDT

Horizon Cloud Service First-Gen: Console Access Weekly Maintenance - Maintenance Window: Wednesday, April 17, 2024, 03:30 UTC - All Regions.

Completed - The maintenance activity has been completed.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thank You,
VMware Horizon Communications Team
Apr 17, 03:26 EDT

Update - We need 30 minutes of extension to complete this maintenance.

We apologize for the inconvenience.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
Apr 17, 03:08 EDT

Update - We need 45 minutes of extension to complete this maintenance.

We apologize for the inconvenience.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
Apr 17, 02:34 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 23:30 EDT

Scheduled - Horizon Cloud First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Horizon Cloud Maintenance Window:
• Start: Wednesday, April 17, 2024, 03:30 UTC
• End: Wednesday, April 17, 2024, 06:30 UTC

Impact:
• There will be no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be temporarily unavailable or may appear offline during this brief downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
Apr 10, 11:40 EDT

Apr 16, 2024

Workspace ONE Assist team has scheduled a maintenance activity on Canada Production region

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 01:00 EDT

Scheduled - Workspace ONE Assist Maintenance Window on Production:
• Start: Tuesday, April 16th,2024 01:00AM EDT
• End: Tuesday, April 16th,2024 05:00AM EDT

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Workspace ONE Assist Team
Apr 4, 08:59 EDT

Horizon Cloud Service First-Gen: Database upgrade - Maintenance Window Tuesday, April 16, 2024, 04:00 UTC – US Region.

Completed - Horizon Cloud Service First-Gen Database upgrade is now complete.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thank You,
VMware Horizon Communications Team
Apr 16, 01:29 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 00:00 EDT

Scheduled - Horizon Cloud Service First-Gen will undergo maintenance to upgrade Database on US Region is scheduled in the below maintenance window.

Horizon Cloud Maintenance Window:
•Start: Tuesday, April 16, 2024, 04:00 UTC
•End: Tuesday, April 16, 2024, 06:00 UTC

Impact:
•There will be no downtime / outage to services is expected, however users may experience performance impact during the upgrade.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE. For information on contacting VMware support, see How to file a Support Request in Customer Connect. (https://kb.vmware.com/s/article/2006985).

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
Apr 9, 02:25 EDT

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024

Workspace ONE Assist team has scheduled a maintenance activity on USA Production region

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 00:00 EDT

Scheduled - Workspace ONE Assist Maintenance Window on Production:
• Start: Wednesday, April 10th, 2024 12:00AM EDT
• End: Wednesday, April 10th, 2024 06:00AM EDT

During this time frame, users can expect the following:
• Workspace ONE Assist environment will be online and operational.
• Workspace ONE Assist users will be able to launch Remote Assist sessions.
• New Devices will be able to enroll/register into Remote Assist server.

Impact Duration:
• We do not expect any downtime on your environment.

Thanks for your patience.
Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Workspace ONE Assist Team
Apr 4, 08:53 EDT

Horizon Cloud Service First-Gen: Console Access Weekly Maintenance - Maintenance Window: Wednesday, April 10, 2024, 03:30 UTC - All Regions.

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 23:30 EDT

Scheduled - Horizon Cloud First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Horizon Cloud Maintenance Window:
Start: Wednesday, April 10, 2024, 03:30 UTC
End: Wednesday, April 10, 2024, 06:30 UTC

Impact:
• There will be no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be temporarily unavailable or may appear offline during this brief downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
Apr 3, 11:39 EDT

Apr 9, 2024

Horizon Cloud Service First-Gen: Database upgrade - Maintenance Window Tuesday, April 09, 2024, 17:00 UTC – APAC Region.

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 13:00 EDT

Scheduled - Horizon Cloud Service First-Gen will undergo maintenance to upgrade MongoDB from 4.4 to 5.0 on APAC Region is scheduled in the below maintenance window.

Horizon Cloud Maintenance Window:
Start: Tuesday, April 09, 2024, 17:00 UTC
End: Tuesday, April 09, 2024, 20:00 UTC

Impact:
• There will be no downtime / outage to services is expected, however users may experience performance impact during the upgrade.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE. For information on contacting VMware support, see How to file a Support Request in Customer Connect.
(https://kb.vmware.com/s/article/2006985)

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team
Apr 4, 15:31 EDT

Apr 8, 2024

No incidents reported.

Apr 7, 2024

Workspace ONE UEM: Network Maintenance April 7th, 2024 / USA (Partial Region)

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 01:00 EDT

Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on April 7th, 2024

Maintenance Window:
• Start: Sunday, April 7th, 2024, 05:00 UTC
• End: Sunday, April 7th, 2024, 09:00 UTC

Change:
Upgrading network switching hardware.

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
No actions required before or after the change.

Downtime:
5 minutes of downtime is expected for this maintenance

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.
Apr 2, 10:37 EDT

Workspace ONE UEM: Monthly Data Center Maintenance April 7th, 2024 / USA (Full Region)

Update - Scheduled maintenance is taking longer than expected and is running over the allotted window. Please standby for further updates.

During this delay, service will be available for end-users who may experience intermittent latency and timeouts. The following systems are impacted by the delay:

CN420
CN1191
CN1207
CN1208

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at VMware Workspace ONE.
Apr 7, 01:04 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 21:00 EDT

Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on April 7th, 2024

Maintenance Window:
• Start: Sunday, April 7th, 2024, 1:00 UTC
• End: Sunday, April 7th, 2024, 5:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.
Mar 20, 22:32 EDT

Apr 6, 2024

Workspace ONE UEM: Network Maintenance April 6th, 2024 / USA (Partial Region)

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 01:00 EDT

Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on April 6th, 2024

Maintenance Window:
• Start: Saturday, April 6th, 2024, 05:00 UTC
• End: Saturday, April 6th, 2024, 09:00 UTC

Change:
Upgrading network switching hardware.

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
No actions required before or after the change.

Downtime:
5 minutes of downtime is expected for this maintenance

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.
Apr 2, 10:34 EDT

Workspace ONE UEM: Monthly Data Center Maintenance April 6th, 2024 / Germany (Full Region)

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 21:00 EDT

Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on April 6th, 2024.

Maintenance Window:
• Start: Saturday, April 6th, 2024, 1:00 UTC
• End: Saturday, April 6th, 2024, 5:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.
Mar 20, 22:28 EDT

Workspace ONE UEM: Monthly Data Center Maintenance April 6th, 2024 / United Kingdom (Full Region)

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 21:00 EDT

Workspace ONE UEM: Monthly Data Center Maintenance April 6th, 2024 / Canada (Full Region)

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 21:00 EDT

Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on April 6th, 2024.

Maintenance Window:
• Start: Saturday, April 6th, 2024, 1:00 UTC
• End: Saturday, April 6th, 2024, 5:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.
Mar 20, 22:26 EDT

Apr 5, 2024

Workspace ONE UEM: Monthly Data Center Maintenance April 5th, 2024 / Japan (Full Region)

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 11:00 EDT

Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on April 5th, 2024.

Maintenance Window:
• Start: Friday, April 5th, 2024, 15:00 UTC
• End: Friday, April 5th, 2024, 19:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.
Mar 20, 22:07 EDT

Workspace ONE UEM: Monthly Data Center Maintenance April 5th, 2024 / Australia (Full Region)

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 11:00 EDT

Workspace ONE UEM: Monthly Data Center Maintenance April 5th, 2024 / India (Full Region)

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 11:00 EDT

Workspace ONE UEM: Monthly Data Center Maintenance April 5th, 2024 / Singapore (Full Region)

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 11:00 EDT

Workspace ONE Access: Increased Request Error Rate / United States (Partial Region)

Update - Workspace ONE Access has completed actions to remediate the issues and confirm that the services are available.
Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.
Apr 5, 03:06 EDT

Update - Workspace ONE Access and Hub Services continues to experience issues.
Operations teams have identified the issue and are working to resolve it.
Apr 5, 03:04 EDT

Investigating - VMware Workspace ONE Access and Hub Services is investigating reports of issues. We will provide more information shortly. System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.
Apr 5, 02:11 EDT

Apr 4, 2024

Workspace ONE UEM: AWCM Maintenance April 4th, 2024, 05:00 UTC / USA (US08) Shared Production AWCM Cluster

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 4, 01:00 EDT

Scheduled - Workspace ONE UEM is scheduled to undergo maintenance.

Maintenance Window:
• Start: April 4th, 2024, 05:00 UTC
• End: April 4th, 2024, 09:00 UTC

Change:
AWCM Upgrade

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.

Customers leveraging on-premises hosted VMware Workspace ONE integration modules such as VMware Workspace ONE Cloud Connector (ACC), and VMware Enterprise System Connect (VESC) may require a service restart in case of intermittent issues post change. If issues persist after service restart, please engage VMware Workspace ONE Support for further assistance.
Please refer to the KB article: VMware Workspace ONE AWCM Maintenance FAQ for more details

Downtime:
0 minutes

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.
Mar 13, 05:59 EDT