All Systems Operational
Workspace ONE Assist - Germany Operational
Workspace ONE Assist - USA Operational
Workspace ONE Assist - Japan Operational
Workspace ONE Assist - Australia Operational
Workspace ONE Assist - UK Operational
Workspace ONE Assist - Canada Operational
Workspace ONE Email Notification Service 2-US Operational
Workspace ONE Email Notification Service 2-Germany Operational
Workspace ONE Email Notification Service 2-Japan Operational
Workspace ONE Email Notification Service 2-UK Operational
Workspace ONE Assist - Singapore Operational
Horizon Cloud Services Operational
AWS Cloud Control Plane - APAC Operational
Horizon Cloud Control Plane - Australia 2 Operational
Workspace ONE Intelligence Operational
Workspace ONE Data Center Console Access - US Operational
Workspace ONE Data Center Data Ingest - US Operational
Workspace ONE Data Center Console Access - DE Operational
Workspace ONE Data Center Data Ingest - DE Operational
Workspace ONE Data Center Console Access - EMEA Operational
Workspace ONE Data Center Data Ingest - EMEA Operational
Workspace ONE Data Center Console Access - Australia Operational
Workspace ONE Data Center Data Ingest - Australia Operational
Workspace ONE Data Center Console Access - Canada Operational
Workspace ONE Data Center Data Ingest - Canada Operational
Workspace ONE Data Center Console Access - APAC Operational
Workspace ONE Data Center Data Ingest - APAC Operational
Workspace ONE Data Center Console Access - London Operational
Workspace ONE Data Center Data Ingest - London Operational
Workspace ONE Data Center Console Access - GovCloud Operational
Workspace ONE Data Center Data Ingest - GovCloud Operational
Workspace ONE Data Center Console Access - IN Operational
Workspace ONE Data Center Data Ingest - IN Operational
Workspace ONE UEM Operational
Workspace ONE UEM - USA Operational
Workspace ONE UEM - Germany Operational
Workspace ONE UEM - Japan Operational
Workspace ONE UEM - UK Operational
Workspace ONE UEM - Australia Operational
Workspace ONE UEM - Canada Operational
Workspace ONE UEM - Singapore Operational
Cloud Notification Services (for ENS) - Global Operational
My Workspace ONE - Global Operational
App Wrapping Operational
AWCP (for APNs) - Global Operational
SMTP UEM - USA Operational
Workspace ONE UEM - India Operational
Auto-Discovery - USA Operational
VMware Seeded Apps (Workspace One Launcher) - Global Operational
Workspace ONE UEM - GovCloud Operational
Cloud Notification Service (For ENS) - GovCloud Operational
SMTP - GovCloud Operational
Workspace ONE Email Notification Service 2 - GovCloud Operational
Console Access (Horizon Cloud Admin Console) Operational
Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) Operational
Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) 2 Operational
Console Access (Horizon Cloud Admin Console) – AP Japan East Operational
Console Access (Horizon Cloud Admin Console) – EU UK South (London) Operational
Console Access (Horizon Cloud Admin Console) – EU North (Ireland) 2 Operational
Console Access (Horizon Cloud Admin Console) – EU North (Ireland) Operational
Console Access (Horizon Cloud Admin Console) – US West 2 Operational
Console Access (Horizon Cloud Admin Console) – US North Central (Illinois) Operational
Console Access (Horizon Cloud Admin Console) – Germany West Central (Frankfurt) Operational
Horizon Cloud Universal Broker Operational
Horizon Cloud Universal Broker - USA Operational
Horizon Cloud Universal Broker - Europe Operational
Horizon Cloud Universal Broker - APAC Operational
Workspace ONE Experience Workflows Operational
WS1 Experience Workflows-Canada Operational
WS1 Experience Workflows-Australia Operational
WS1 Experience Workflows-UK Operational
WS1 Experience Workflows-Ireland Operational
WS1 Experience Workflows-Germany Operational
WS1 Experience Workflows-US1 Operational
WS1 Experience Workflows-US2 Operational
WS1 Experience Workflows-US3 Operational
WS1 Experience Workflows-Preview Operational
Horizon Cloud Service Next-Gen Operational
Horizon Cloud Service Next-Gen - United States Operational
Horizon Cloud Service Next-Gen - Germany Operational
Horizon Cloud Service Next-Gen - Ireland Operational
Horizon Cloud Service Next-Gen - Japan Operational
Universal Console - US Operational
Universal Console - Ireland Operational
Universal Console - Japan Operational
Horizon Portal - Broker - US Operational
Horizon Portal - Broker - Ireland Operational
Horizon Portal - Broker - Japan Operational
Edge Hub - US Operational
Edge Hub - Ireland Operational
Edge Hub - Japan Operational
VM Hub - US Operational
VM Hub - Germany Operational
VM Hub - UK Operational
VM Hub - Ireland Operational
VM Hub - Australia Operational
VM Hub - Japan Operational
Regional Data Shard - US Operational
Regional Data Shard - Germany Operational
Regional Data Shard - UK Operational
Regional Data Shard - Ireland Operational
Regional Data Shard - Japan Operational
Regional Data Shard - Australia Operational
VM Hub - India Operational
Regional Data Shard - India Operational
getwsone.com Operational
Workspace ONE Access Operational
Workspace ONE Access - US1 Operational
Workspace ONE Access - US2 Operational
Workspace ONE Access - US3 Operational
Workspace ONE Access - Germany Operational
Workspace ONE Access - Ireland Operational
Workspace ONE Access - UK Operational
Workspace ONE Access - Japan Operational
Workspace ONE Access - Australia Operational
Workspace ONE Access - Canada Operational
Workspace ONE Access - GovCloud Operational
Workspace ONE Access - India Operational
Workspace ONE Hub Services Catalog Operational
Workspace ONE Hub Services Catalog - US1 Operational
Workspace ONE Hub Services Catalog - US2 Operational
Workspace ONE Hub Services Catalog - US3 Operational
Workspace ONE Hub Services Catalog - Germany Operational
Workspace ONE Hub Services Catalog - Ireland Operational
Workspace ONE Hub Services Catalog -UK Operational
Workspace ONE Hub Services Catalog - Japan Operational
Workspace ONE Hub Services Catalog - Australia Operational
Workspace ONE Hub Services Catalog - Canada Operational
Workspace ONE Hub Services - GovCloud Operational
Workspace ONE Hub Services Catalog - India Operational
NewCo Cloud Services Platform - USA Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
VMware Workspace ONE UEM SaaS SMTP services are scheduled to undergo maintenance.

Maintenance Window:
• Start: Friday, March 29, 2024, 18:00 UTC
• End: Friday, March 29, 2024, 22:00 UTC


Change: DMARC Protocol Enablement on VMware Workspace ONE UEM SaaS SMTP services

Customer Impact:
- Workspace ONE UEM SaaS Services will remain online and available throughout this maintenance
- No impact is expected to end-users, customers can refer to published KB for more information about the change and how to prepare for it: https://kb.vmware.com/s/article/96400

Downtime:
No downtime is expected

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.

Posted on Mar 20, 2024 - 16:31 EDT
Workspace ONE UEM is scheduled to undergo maintenance.

Maintenance Window:
• Start: April 1st, 2024, 18:00 UTC
• End: April 1st, 2024, 22:00 UTC

Change:
AWCM Upgrade

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.

Customers leveraging on-premises hosted VMware Workspace ONE integration modules such as VMware Workspace ONE Cloud Connector (ACC), and VMware Enterprise System Connect (VESC) may require a service restart in case of intermittent issues post change. If issues persist after service restart, please engage VMware Workspace ONE Support for further assistance.
Please refer to the KB article: VMware Workspace ONE AWCM Maintenance FAQ for more details

Downtime:
0 minutes

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.

Posted on Mar 12, 2024 - 21:12 EDT
Workspace ONE UEM is scheduled to undergo maintenance.

Maintenance Window:
• Start: April 2nd, 2024, 18:00 UTC
• End: April 2nd, 2024, 22:00 UTC

Change:
AWCM Upgrade

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.

Customers leveraging on-premises hosted VMware Workspace ONE integration modules such as VMware Workspace ONE Cloud Connector (ACC), and VMware Enterprise System Connect (VESC) may require a service restart in case of intermittent issues post change. If issues persist after service restart, please engage VMware Workspace ONE Support for further assistance.
Please refer to the KB article: VMware Workspace ONE AWCM Maintenance FAQ for more details

Downtime:
0 minutes

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.

Posted on Mar 12, 2024 - 21:33 EDT
Horizon Cloud First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Horizon Cloud Maintenance Window:
• Start: Wednesday, April 03, 2024, 03:30 UTC
• End: Wednesday, April 03, 2024, 06:30 UTC

Impact:
• There will be no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be temporarily unavailable or may appear offline during this brief downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team

Posted on Mar 27, 2024 - 11:43 EDT
Workspace ONE UEM is scheduled to undergo maintenance.

Maintenance Window:
• Start: April 3rd, 2024, 05:00 UTC
• End: April 3rd, 2024, 09:00 UTC

Change:
AWCM Upgrade

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.

Customers leveraging on-premises hosted VMware Workspace ONE integration modules such as VMware Workspace ONE Cloud Connector (ACC), and VMware Enterprise System Connect (VESC) may require a service restart in case of intermittent issues post change. If issues persist after service restart, please engage VMware Workspace ONE Support for further assistance.
Please refer to the KB article: VMware Workspace ONE AWCM Maintenance FAQ for more details

Downtime:
0 minutes

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.

Posted on Mar 13, 2024 - 03:09 EDT
Workspace ONE UEM is scheduled to undergo maintenance.

Maintenance Window:
• Start: April 3rd, 2024, 15:00 UTC
• End: April 3rd, 2024, 19:00 UTC

Change:
AWCM Upgrade

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.

Customers leveraging on-premises hosted VMware Workspace ONE integration modules such as VMware Workspace ONE Cloud Connector (ACC), and VMware Enterprise System Connect (VESC) may require a service restart in case of intermittent issues post change. If issues persist after service restart, please engage VMware Workspace ONE Support for further assistance.
Please refer to the KB article: VMware Workspace ONE AWCM Maintenance FAQ for more details

Downtime:
0 minutes

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.

Posted on Mar 13, 2024 - 05:02 EDT
Workspace ONE UEM is scheduled to undergo maintenance.

Maintenance Window:
• Start: April 4th, 2024, 05:00 UTC
• End: April 4th, 2024, 09:00 UTC

Change:
AWCM Upgrade

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.

Customers leveraging on-premises hosted VMware Workspace ONE integration modules such as VMware Workspace ONE Cloud Connector (ACC), and VMware Enterprise System Connect (VESC) may require a service restart in case of intermittent issues post change. If issues persist after service restart, please engage VMware Workspace ONE Support for further assistance.
Please refer to the KB article: VMware Workspace ONE AWCM Maintenance FAQ for more details

Downtime:
0 minutes

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.

Posted on Mar 13, 2024 - 05:59 EDT
Workspace ONE UEM is scheduled to undergo maintenance on April 5th, 2024.

Maintenance Window:
• Start: Friday, April 5th, 2024, 15:00 UTC
• End: Friday, April 5th, 2024, 19:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.

Posted on Mar 20, 2024 - 22:12 EDT
Workspace ONE UEM is scheduled to undergo maintenance on April 5th, 2024.

Maintenance Window:
• Start: Friday, April 5th, 2024, 15:00 UTC
• End: Friday, April 5th, 2024, 19:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.

Posted on Mar 20, 2024 - 22:07 EDT
Workspace ONE UEM is scheduled to undergo maintenance on April 5th, 2024.

Maintenance Window:
• Start: Friday, April 5th, 2024, 15:00 UTC
• End: Friday, April 5th, 2024, 19:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.

Posted on Mar 20, 2024 - 22:09 EDT
Workspace ONE UEM is scheduled to undergo maintenance on April 5th, 2024.

Maintenance Window:
• Start: Friday, April 5th, 2024, 15:00 UTC
• End: Friday, April 5th, 2024, 19:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.

Posted on Mar 20, 2024 - 22:05 EDT
Workspace ONE UEM is scheduled to undergo maintenance on April 6th, 2024.

Maintenance Window:
• Start: Saturday, April 6th, 2024, 1:00 UTC
• End: Saturday, April 6th, 2024, 5:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.

Posted on Mar 20, 2024 - 22:26 EDT
Workspace ONE UEM is scheduled to undergo maintenance on April 6th, 2024.

Maintenance Window:
• Start: Saturday, April 6th, 2024, 1:00 UTC
• End: Saturday, April 6th, 2024, 5:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.

Posted on Mar 20, 2024 - 22:28 EDT
Workspace ONE UEM is scheduled to undergo maintenance on April 6th, 2024.

Maintenance Window:
• Start: Saturday, April 6th, 2024, 1:00 UTC
• End: Saturday, April 6th, 2024, 5:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.

Posted on Mar 20, 2024 - 22:30 EDT
Workspace ONE UEM is scheduled to undergo maintenance on April 7th, 2024

Maintenance Window:
• Start: Sunday, April 7th, 2024, 1:00 UTC
• End: Sunday, April 7th, 2024, 5:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users can expect intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.

Posted on Mar 20, 2024 - 22:32 EDT
Past Incidents
Mar 28, 2024
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at VMware Workspace ONE.

Mar 28, 14:59 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 14:00 EDT
Scheduled - Workspace ONE UEM is scheduled to undergo maintenance.

Maintenance Window:
• Start: March 28th, 2024, 18:00 UTC
• End: March 28th, 2024, 22:00 UTC

Change:
AWCM Upgrade

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.

Customers leveraging on-premises hosted VMware Workspace ONE integration modules such as VMware Workspace ONE Cloud Connector (ACC), and VMware Enterprise System Connect (VESC) may require a service restart in case of intermittent issues post change. If issues persist after service restart, please engage VMware Workspace ONE Support for further assistance.
Please refer to the KB article: VMware Workspace ONE AWCM Maintenance FAQ for more details

Downtime:
0 minutes

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.

Mar 12, 10:28 EDT
Completed - Horizon Cloud Service First-Gen Database upgrade is now complete.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thank You,
VMware Horizon Communications Team

Mar 28, 14:04 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 13:00 EDT
Scheduled - Horizon Cloud Service First-Gen will undergo maintenance to upgrade MongoDB from 4.4 to 5.0 on Europe region is scheduled in the below maintenance window.

Horizon Cloud Maintenance Window:
Start: Thursday, March 28, 2024, 17:00 UTC
End: Thursday, March 28, 2024, 20:00 UTC

Impact:
• There will be no downtime / outage to services is expected, however users may experience performance impact during the upgrade.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE. For information on contacting VMware support, see How to file a Support Request in Customer Connect.
(https://kb.vmware.com/s/article/2006985)

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team

Mar 22, 00:49 EDT
Completed - Horizon Cloud Service emergency maintenance on Cloud Broker upgrade is now complete.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thank You,
VMware Horizon Communications Team

Mar 28, 09:40 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 06:30 EDT
Scheduled - Horizon Cloud Service is going to perform an emergency maintenance on Cloud Broker to upgrade its infrastructure in Australia region during the below maintenance window.

Horizon Cloud Emergency Maintenance Window:
• Start: Thursday, March 28, 2024 10:30 UTC
• End: Thursday, March 28, 2024 14:30 UTC

Impact:
• During this maintenance window, desktop launches may be impacted between 10:30 UTC and 11:15 UTC.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team

Mar 27, 10:08 EDT
Completed - Horizon Cloud Service emergency maintenance on Cloud Broker upgrade is now complete.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thank You,
VMware Horizon Communications Team

Mar 28, 02:55 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 23:30 EDT
Scheduled - Horizon Cloud Service is going to perform an emergency maintenance on Cloud Broker to upgrade its infrastructure in UK South region during the below maintenance window.

Horizon Cloud Emergency Maintenance Window:
• Start: Thursday, March 28, 2024 03:30 UTC
• End: Thursday, March 28, 2024 07:30 UTC

Impact:
• During this maintenance window, desktop launches may be impacted between 03:30 UTC and 04:15 UTC.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team

Mar 27, 10:33 EDT
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at VMware Workspace ONE.

Mar 28, 02:50 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 01:00 EDT
Scheduled - Workspace ONE UEM is scheduled to undergo maintenance.

Maintenance Window:
• Start: March 28th, 2024, 05:00 UTC
• End: March 28th, 2024, 09:00 UTC

Change:
AWCM Upgrade

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.

Customers leveraging on-premises hosted VMware Workspace ONE integration modules such as VMware Workspace ONE Cloud Connector (ACC), and VMware Enterprise System Connect (VESC) may require a service restart in case of intermittent issues post change. If issues persist after service restart, please engage VMware Workspace ONE Support for further assistance.
Please refer to the KB article: VMware Workspace ONE AWCM Maintenance FAQ for more details

Downtime:
0 minutes

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.

Mar 12, 05:27 EDT
Mar 27, 2024
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at VMware Workspace ONE.

Mar 27, 12:12 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 11:00 EDT
Scheduled - Workspace ONE UEM is scheduled to undergo maintenance.

Maintenance Window:
• Start: March 27th, 2024, 15:00 UTC
• End: March 27th, 2024, 19:00 UTC
Change:
AWCM Upgrade

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.

Customers leveraging on-premises hosted VMware Workspace ONE integration modules such as VMware Workspace ONE Cloud Connector (ACC), and VMware Enterprise System Connect (VESC) may require a service restart in case of intermittent issues post change. If issues persist after service restart, please engage VMware Workspace ONE Support for further assistance.
Please refer to the KB article: VMware Workspace ONE AWCM Maintenance FAQ for more details

Downtime:
0 minutes

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.

Mar 12, 04:10 EDT
Completed - Horizon Cloud Service emergency maintenance on Cloud Broker upgrade is now complete.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thank You,
VMware Horizon Communications Team

Mar 27, 03:14 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 23:30 EDT
Scheduled - Horizon Cloud Service is going to perform an emergency maintenance on Cloud Broker to upgrade its infrastructure in North Europe region during the below maintenance window.

Horizon Cloud Emergency Maintenance Window:
• Start: Wednesday, March 27, 2024 03:30 UTC
• End: Wednesday, March 27, 2024 07:30 UTC

Impact:
• During this maintenance window, desktop launches may be impacted between 03:30 UTC and 04:15 UTC.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team

Mar 26, 11:25 EDT
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at VMware Workspace ONE.

Mar 27, 01:36 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 01:00 EDT
Scheduled - Workspace ONE UEM is scheduled to undergo maintenance.

Maintenance Window:
• Start: March 27th, 2024, 05:00 UTC
• End: March 27th, 2024, 09:00 UTC

Change:
AWCM Upgrade

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.

Customers leveraging on-premises hosted VMware Workspace ONE integration modules such as VMware Workspace ONE Cloud Connector (ACC), and VMware Enterprise System Connect (VESC) may require a service restart in case of intermittent issues post change. If issues persist after service restart, please engage VMware Workspace ONE Support for further assistance.
Please refer to the KB article: VMware Workspace ONE AWCM Maintenance FAQ for more details

Downtime:
0 minutes

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.

Mar 12, 02:05 EDT
Mar 26, 2024
Completed - The scheduled maintenance has been canceled. We will keep you posted with the new schedule once we have an update.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thank You,
VMware Horizon Communications Team

Mar 26, 14:35 EDT
Scheduled - Horizon Cloud First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Horizon Cloud Maintenance Window:
• Start: Wednesday, March 27, 2024, 03:30 UTC
• End: Wednesday, March 27, 2024, 06:30 UTC

Impact:
• There will be no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be temporarily unavailable or may appear offline during this brief downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team

Mar 20, 11:36 EDT
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at VMware Workspace ONE.

Mar 26, 05:32 EDT
Update - Scheduled maintenance is taking longer than expected and is running over the allotted window. Please standby for further updates.

During this delay, service will be available for end-users who may experience intermittent latency and timeouts.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at VMware Workspace ONE.

Mar 26, 04:59 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 01:00 EDT
Scheduled - Workspace ONE UEM is scheduled to undergo maintenance.

Maintenance Window:
• Start: March 26th, 2024, 05:00 UTC
• End: March 26th, 2024, 09:00 UTC

Change:
AWCM Upgrade

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.

Customers leveraging on-premises hosted VMware Workspace ONE integration modules such as VMware Workspace ONE Cloud Connector (ACC), and VMware Enterprise System Connect (VESC) may require a service restart in case of intermittent issues post change. If issues persist after service restart, please engage VMware Workspace ONE Support for further assistance.
Please refer to the KB article: VMware Workspace ONE AWCM Maintenance FAQ for more details

Downtime:
0 minutes

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.

Mar 12, 01:44 EDT
Mar 25, 2024

No incidents reported.

Mar 24, 2024
Completed - Horizon Cloud Service emergency maintenance on Cloud Broker upgrade is now complete.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thank You,
VMware Horizon Communications Team

Mar 24, 04:50 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 01:30 EDT
Scheduled - Horizon Cloud Service is going to perform an emergency maintenance on Cloud Broker to upgrade its infrastructure in US region during the below maintenance window.

Horizon Cloud Emergency Maintenance Window:
• Start: Sunday, March 24, 2024 05:30 UTC
• End: Sunday, March 24, 2024 09:30 UTC

Impact:
• During this maintenance window, desktop launches may be impacted between 05:30 UTC and 06:15 UTC.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team

Mar 22, 10:10 EDT
Mar 23, 2024
Resolved - No recurrence of the errors was observed during the monitoring period. We apologize for the inconvenience and thank you for your patience and continued support.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.

Mar 23, 13:50 EDT
Monitoring - Workspace ONE Access has been monitoring the service and has not observed any recurrence of the errors noted earlier. Services are available.

Operations teams are continuing to monitor the availability of the service.

Mar 22, 21:57 EDT
Update - We are continuing to investigate this issue.
Mar 22, 21:54 EDT
Investigating - Workspace ONE Access is investigating increased error rates for requests made to the service noted on domain workspaceoneaccess.com. There may be limited or no service impact at this time.

Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.

Mar 22, 21:03 EDT
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at VMware Workspace ONE.

Mar 23, 13:25 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 11:00 EDT
Scheduled - Workspace ONE UEM is scheduled to undergo maintenance on March 23rd, 2024.

Maintenance Window:
• Start: Saturday, March 23rd, 2024, 15:00 UTC
• End: Saturday, March 23rd , 2024, 19:00 UTC

Change:
Infrastructure Patching

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.
During the window customer end-users may experience intermediate latency and timeouts.

Downtime:
5 min on average

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.

Mar 7, 21:41 EST
Mar 22, 2024
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at VMware Workspace ONE.

Mar 22, 11:16 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 11:00 EDT
Scheduled - Workspace ONE UEM is scheduled to undergo maintenance.

Maintenance Window:
• Start: March 22th, 2024, 15:00 UTC
• End: March 22th, 2024, 19:00 UTC

Change:
AWCM Upgrade

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.

Customers leveraging on-premises hosted VMware Workspace ONE integration modules such as VMware Workspace ONE Cloud Connector (ACC), and VMware Enterprise System Connect (VESC) may require a service restart in case of intermittent issues post change. If issues persist after service restart, please engage VMware Workspace ONE Support for further assistance.
Please refer to the KB article: VMware Workspace ONE AWCM Maintenance FAQ for more details

Downtime:
0 minutes

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.

Mar 11, 23:35 EDT
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at VMware Workspace ONE.

Mar 22, 01:45 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 01:00 EDT
Scheduled - Workspace ONE UEM is scheduled to undergo maintenance.

Maintenance Window:
• Start: March 22th, 2024, 05:00 UTC
• End: March 22th, 2024, 09:00 UTC

Change:
AWCM Upgrade

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.

Customers leveraging on-premises hosted VMware Workspace ONE integration modules such as VMware Workspace ONE Cloud Connector (ACC), and VMware Enterprise System Connect (VESC) may require a service restart in case of intermittent issues post change. If issues persist after service restart, please engage VMware Workspace ONE Support for further assistance.
Please refer to the KB article: VMware Workspace ONE AWCM Maintenance FAQ for more details

Downtime:
0 minutes

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.

Mar 11, 23:25 EDT
Completed - Horizon Cloud Service emergency maintenance on Cloud Broker upgrade is now complete.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thank You,
VMware Horizon Communications Team

Mar 22, 01:10 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 22:30 EDT
Scheduled - Horizon Cloud Service is going to perform an emergency maintenance on Cloud Broker to upgrade its infrastructure in Germany region during the below maintenance window.

Horizon Cloud Emergency Maintenance Window:
• Start: Friday, March 22, 2024 02:30 UTC
• End: Friday, March 22, 2024 05:30 UTC

Impact:
• During this maintenance window, desktop launches may be impacted between 02:30 UTC and 03:15 UTC.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team

Mar 21, 13:42 EDT
Mar 21, 2024
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at VMware Workspace ONE.

Mar 21, 15:23 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 14:00 EDT
Scheduled - Workspace ONE UEM is scheduled to undergo maintenance.

Maintenance Window:
• Start: March 21th, 2024, 18:00 UTC
• End: March 21th, 2024, 22:00 UTC

Change:
AWCM Upgrade

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.

Customers leveraging on-premises hosted VMware Workspace ONE integration modules such as VMware Workspace ONE Cloud Connector (ACC), and VMware Enterprise System Connect (VESC) may require a service restart in case of intermittent issues post change. If issues persist after service restart, please engage VMware Workspace ONE Support for further assistance.
Please refer to the KB article: VMware Workspace ONE AWCM Maintenance FAQ for more details

Downtime:
0 minutes

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.

Mar 11, 23:03 EDT
Mar 20, 2024

No incidents reported.

Mar 19, 2024
Completed - The Scheduled maintenance has been canceled. We will keep you posted with the new schedule once we have an update.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thank You,
VMware Horizon Communications Team

Mar 19, 09:44 EDT
Scheduled - Horizon Cloud Service is going to perform a maintenance on Cloud Broker to upgrade its infrastructure in Japan region during the below maintenance window.

Horizon Cloud Maintenance Window:
• Start: Friday, March 22, 2024 12:30 UTC
• End: Friday, March 22, 2024 18:30 UTC

Impact:
• Both new desktop launches and existing sessions will be affected during this downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications

Mar 11, 14:55 EDT
Completed - The Scheduled maintenance has been canceled. We will keep you posted with the new schedule once we have an update.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thank You,
VMware Horizon Communications Team

Mar 19, 09:41 EDT
Scheduled - Horizon Cloud Service is going to perform a maintenance on Cloud Broker to upgrade its infrastructure in US region during the below maintenance window.

Horizon Cloud Maintenance Window:
• Start: Friday, March 22, 2024 04:30 UTC
• End: Friday, March 22, 2024 10:30 UTC

Impact:
• Both new desktop launches and existing sessions will be affected during this downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications

Mar 11, 15:10 EDT
Completed - The Scheduled maintenance has been canceled. We will keep you posted with the new schedule once we have an update.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thank You,
VMware Horizon Communications Team

Mar 19, 09:40 EDT
Scheduled - Horizon Cloud Service is going to perform a maintenance on Cloud Broker to upgrade its infrastructure in UK South region during the below maintenance window.

Horizon Cloud Maintenance Window:
• Start: Wednesday, March 20, 2024 03:30 UTC
• End: Wednesday, March 20, 2024 09:30 UTC

Impact:
• Both new desktop launches and existing sessions will be affected during this downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications

Mar 11, 15:32 EDT
Completed - The Scheduled maintenance has been canceled. We will keep you posted with the new schedule once we have an update.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thank You,
VMware Horizon Communications Team

Mar 19, 09:36 EDT
Scheduled - Horizon Cloud Service is going to perform a maintenance on Cloud Broker to upgrade its infrastructure in North Europe region during the below maintenance window.

Horizon Cloud Maintenance Window:
• Start: Thursday, March 21, 2024 03:30 UTC
• End: Thursday, March 21, 2024 09:30 UTC

Impact:
• Both new desktop launches and existing sessions will be affected during this downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications

Mar 11, 14:49 EDT
Completed - The Scheduled maintenance has been canceled. We will keep you posted with the new schedule once we have an update.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thank You,
VMware Horizon Communications Team

Mar 19, 09:36 EDT
Scheduled - Horizon Cloud Service is going to perform a maintenance on Cloud Broker to upgrade its infrastructure in Australia region during the below maintenance window.

Horizon Cloud Maintenance Window:
• Start: Wednesday, March 20, 2024 10:30 UTC
• End: Wednesday, March 20, 2024 16:30 UTC

Impact:
• Both new desktop launches and existing sessions will be affected during this downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications

Mar 11, 15:27 EDT
Completed - The scheduled maintenance has been canceled. We will keep you posted with the new schedule once we have an update.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thank You,
VMware Horizon Communications Team

Mar 19, 05:08 EDT
Scheduled - Horizon Cloud First-Gen is undergoing the weekly scheduled maintenance on the Horizon Cloud Console Access.

Horizon Cloud Maintenance Window:
• Start: Wednesday, March 20, 2024, 03:30 UTC
• End: Wednesday, March 20, 2024, 06:30 UTC

Impact:
• There will be no impact on end-users and their ability to connect to their desktops.
• During this maintenance there will be a brief (not more than 2 minutes) downtime on the Administration Console. Administrative functions will be temporarily unavailable or may appear offline during this brief downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications Team

Mar 13, 11:39 EDT
Mar 18, 2024
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at VMware Workspace ONE.

Mar 18, 01:40 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 01:00 EDT
Scheduled - Workspace ONE UEM is scheduled to undergo maintenance.

Maintenance Window:
• Start: March 18th, 2024, 05:00 UTC
• End: March 18th, 2024, 09:00 UTC

Change:
AWCM Upgrade

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.

Customers leveraging on-premises hosted VMware Workspace ONE integration modules such as VMware Workspace ONE Cloud Connector (ACC), and VMware Enterprise System Connect (VESC) may require a service restart in case of intermittent issues post change. If issues persist after service restart, please engage VMware Workspace ONE Support for further assistance.
Please refer to the KB article: VMware Workspace ONE AWCM Maintenance FAQ for more details

Downtime:
0 minutes

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.

Mar 3, 08:05 EST
Mar 17, 2024
Completed - The Scheduled maintenance has been canceled. We will keep you posted with the new schedule once we have an update.

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thank You,
VMware Horizon Communications Team

Mar 17, 12:59 EDT
Scheduled - Horizon Cloud Service is going to perform a maintenance on Cloud Broker to upgrade its infrastructure in Germany region during the below maintenance window

Horizon Cloud Maintenance Window:
• Start: Monday, March 18, 2024 03:30 UTC
• End: Monday, March 18, 2024 09:30 UTC

Impact:
• Both new desktop launches and existing sessions will be affected during this downtime.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until the maintenance activity is complete.

Thank You,
VMware Horizon Communications

Mar 11, 14:42 EDT
Mar 16, 2024

No incidents reported.

Mar 15, 2024
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at VMware Workspace ONE.

Mar 15, 02:12 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 01:00 EDT
Scheduled - Workspace ONE UEM is scheduled to undergo maintenance.

Maintenance Window:
• Start: March 15th, 2024, 05:00 UTC
• End: March 15th, 2024, 09:00 UTC

Change:
AWCM Upgrade

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.

Customers leveraging on-premises hosted VMware Workspace ONE integration modules such as VMware Workspace ONE Cloud Connector (ACC), and VMware Enterprise System Connect (VESC) may require a service restart in case of intermittent issues post change. If issues persist after service restart, please engage VMware Workspace ONE Support for further assistance.
Please refer to the KB article: VMware Workspace ONE AWCM Maintenance FAQ for more details

Downtime:
0 minutes

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.

Mar 3, 04:02 EST
Mar 14, 2024
Completed - Scheduled maintenance is now complete.

We appreciate your patience and continued support while we continue to improve our systems. System reliability is a top priority at VMware Workspace ONE.

Mar 14, 02:35 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 01:00 EDT
Scheduled - Workspace ONE UEM is scheduled to undergo maintenance.

Maintenance Window:
• Start: March 14th, 2024, 05:00 UTC
• End: March 14th, 2024, 09:00 UTC

Change:
AWCM Upgrade

Customer Impact:
My Workspace ONE portal has been updated for all customers in scope for this maintenance.

Customers leveraging on-premises hosted VMware Workspace ONE integration modules such as VMware Workspace ONE Cloud Connector (ACC), and VMware Enterprise System Connect (VESC) may require a service restart in case of intermittent issues post change. If issues persist after service restart, please engage VMware Workspace ONE Support for further assistance.
Please refer to the KB article: VMware Workspace ONE AWCM Maintenance FAQ for more details

Downtime:
0 minutes

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.

Mar 3, 03:49 EST