The issue is resolved. We apologize for the inconvenience and thank you for your patience and continued support.
Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Posted Sep 22, 2025 - 02:22 UTC
Monitoring
Horizon Cloud Service Next-Gen has completed actions to remediate the issues and confirm that the services are available.
Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.
Posted Sep 22, 2025 - 02:14 UTC
Identified
Horizon Cloud Service Next-Gen continues to experience issues in the Japan Region.
Operations team have identified the underlying issue affecting user connectivity and access to the Horizon Universal Console, and is actively working to resolve it.
Posted Sep 22, 2025 - 01:23 UTC
Investigating
Horizon Cloud Service Next-Gen is investigating reports of issues with Universal Console (Admin Console) login. We will provide more information shortly.
Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Posted Sep 22, 2025 - 01:01 UTC
This incident affected: Horizon Cloud Service Next-Gen (Horizon Cloud Service Next-Gen - Japan).